Who Uses This Software?

PayFocus is designed for the SMB market, however BenefitMall Payroll Services can offer anything from SMB payroll to online, to full service. Whatever your company needs, BenefitMall is your partner.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BenefitMall
  • benefitmall.com/
  • Founded 1979
  • United States

About PayFocus

Prices built for any size business. BenefitMall PayFocus is a state-of-the-art online payroll and basic HR solution. With BenefitMall PayFocus, payroll processing is literally as simple as clicking a button with features like: Payroll Quick Entry, New Hire Wizard, Manager Assignment, Built-in Roles and Permissions, Employee Self-Service Portal, Time Off Requests, Performance Reviews, Custom Fields, and more!


PayFocus Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

PayFocus Reviews

Needed a simple and cost effective payroll system for our small company.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use once properly trained. Simple and uncomplicated interface and provides all we need for our small company efficiently.

Cons: A few stumbling blocks in the first 3 months as new situations arose with employees. Not all were covered in the training, but online help was most efficient in solving issues on the spot.

Overall: Ease of use, more affordable than some payroll companies.

Made payroll a breeze

Apr 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed.

We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur.

All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

It doesn't get easier than this!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I don't have the time to learn a complex payroll system.. The Benefit mall payroll system is easy to use and understand.

Cons: I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

Overall: My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

Recommendations to other buyers: The HR360 component is also a great resource in helping me navigate the new regulations and notices required by the goverment.

Great customer service!

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's been easy from the start & I've enjoyed the personal touch from David, one of the online customer support guys. He's great!

I love my new payroll service

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not a tech savvy person, so I would say the ease of use is the biggest thing for me so far. Just login, enter the data and you are good to go. Reports are easy to access as well

Cons: None that I can think of.

Overall: I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

Recommendations to other buyers: The web based training I received was crucial to the transition. Everyone I dealt with was pleasant and patient, which is a real requirement for working with me and computers

Great Company, Outstanding Customer Service

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great customer service.

Cons: N/A

Overall: Our small law firm was handling its payroll in house for the past three years. We switched to BenefitMall and have never looked back. The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system. When that happens, US-based customer service reps are only a quick phone call away.

Taylor's Gift Foundation is a happy client!

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease for the customer and great customer service if we ever have any questions.

Cons: We have not found any cons to date.

Overall: We have had a great experience so far with an easy and seamless transition. The on-boarding has been great!

Recommendations to other buyers: We are a very pleased customer!

My payroll transfer experience

Aug 02, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Entering in the payroll

Cons: It seems like every time i enter in the payroll some little issue arrives, like people that had no issues last week suddenly are coming up as not entered into Workmen s Comp correctly, or not labeled properly or one of the tax selections are missing. (All 3 three happened at different payroll process weeks).

Overall: I was referred to the payroll system by KeyBank. They made it sound like it was another fine service offered by Key.

Recommendations to other buyers: not at this time

BenefitMall Payroll

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Self explanitory

Cons: No cons that I have encountered...

Overall: Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

BenefitMall Payroll Review

Aug 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a user friendly system

Cons: It times out quicker than I would like.

Overall: I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

Great Service

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very pleased with BenefitMall. Our payroll specialist is extremely helpful and always responds to any questions or requests I have right away. Our payroll is accurate and our office loves knowing we can count on BenefitMall! Thank you!

Their software ROCKS!!!

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

Great online platform

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating

Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

Very User Friendly

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easy to use. If I need information from an old report I can access it quicker online than pulling it from the hard copy files.

Easy to use - fast response time from our customer service rep

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using this payroll platform for many years. It is easy to use. There are a few functions that require the customer service rep to do for us, but as of late, their response has been very quick so it is not an issue.

User friendly and awesome customer care!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had a great experience with Payfocus! I am not very tech savy and have found it very easy! The customer care over the phone, in person, and via their online chat has been very helpful and went out of their way to help me navigate anything I couldn't figure out myself. We just filed our taxes and it was a breeze! It was great to have access to all the reports we needed. I am very pleased with Payfocus!

The software is simple and straight-forward

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would not call myself a computer savy person, yet I found the software easy to use. Also, the internet customer support is excellent, which is refreshing now a days because good customer service is hard to find.

Benefit Mall offers superior service!

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our small business has been using Benefit Mall (previously Compupay) for several years now and they give us the same professional service they would give a larger corporation.