Average Ratings

22 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person

Vendor Details

  • FrontStream
  • www.frontstream.com
  • Founded 2007
  • United States

About This Software

GiftWorks is low-cost, high-quality, intuitive fundraising software. GiftWorks makes a huge impact on your nonprofit's fundraising efforts. Get insight into your donor information through powerful reports. Develop better relationships with donors by easily tracking donations, mailings, and interactions. Stop struggling with Word, Excel, and Access to store information and send mail. GiftWorks offers a much better way!


GiftWorks Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

GiftWorks Reviews

GiftWorks - good for the small/medium nonprofit

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I like the fact that it has multiple layers to allow a lot of information to be stored (grants/volunteers/etc.), but I don't like their new pricing structure where you pay by the number of donors you have and by the month. I liked the old structure (before they were bought by FrontStream) much better.

Not up to snuff with the real workplace

Oct 02, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Giftworks is a clunky interface to use and not inuitive at all. Customer service is questionable as well. There have been unexplained datase errors and a mponthly need to contact support for problems related to their "Fixes". Now that Windows 10 is out, if I could give customer support a negative grade I would. I was told to do a clean install of Windows 10, etc. and reinstall Giftworks.
Things worked fine for one day, then Giftworks would not respond. Cutomer Service does not care about the end user. One comment I got from the rep I was dealing with was that our server was the issue not Giftworks. Our server at the time was new. Customer Service did not want to admit, that their software was weak.

Avoid Giftworks if possible.

Easy to Learn, Use and Manage.

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.