Who Uses This Software?

Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $33.00/month
    See pricing details
  • Pricing Details
    All plans include unlimited responses and single business location.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zonka Feedback
  • www.zonkafeedback.com
  • Founded 2014
  • India

About This Software

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.


Zonka Feedback Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Zonka Feedback Reviews

Zonka has been a huge help in gathering client satisfaction data.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

Cons: I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Overall: Great data around client satisfaction.

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

-The app does the complete analysis so it saves time

-The dashboard gives to complete live information so that you can act on feedback real time.