Who Uses This Software?

Wagepoint is a cloud-based payroll solution that works well for sole proprietors, S Corp, startups and any small business with <100 employees.


Average Ratings

72 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    Per Payroll U.S ($20 base + $2/employee) Canada ($20 base + $2/employee)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Wagepoint
  • wagepoint.com
  • Founded 2012
  • Canada

About Wagepoint

Simple, fast and friendly online payroll software built for small businesses and backed by the world's friendliest support. Everything you need to pay your employees and contractors while staying compliant with payroll regulations is included in one simple plan. Features include: Direct deposit, Tax filings, Year-end reporting, Online pay stubs and more. Start your 30-day free trial today and see how Wagepoint can help you save time and money.


Wagepoint Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Wagepoint Reviews

Overall Wagepoint customer service has been top notch!

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, but having someone as knowledgeable and approachable as Darlene supporting it makes all of the difference. Of all of our Firm's vendors, I know I can count on Wagepoint support/Darlene to quickly and painlessly help us solve our issues.

Cons: Wagepoint needs to add an automatic e-mail function that advises the user they have successfully submitted payroll (yes, there is a screen that appears immediately after submission, but it would be better if there was an e-mail for my records confirming that you have received my request to process payroll).

Vendor Response

by Wagepoint on August 16, 2017

Hi Chris, Thank you for taking the time to share your feedback with us :) A confirmation email is a great idea, and it should be fairly straightforward to implement. I'll be sure to pass this along to our dev team. Regards, Leena

My experience has been great. Quick responses to my questions

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That the software is very User friendly. Every component is straight forward, no guess work involved. I love the promptness of customer service whenever I have questions

Overall: Proper and timely payroll. I plug in the hours and the software does the work

Vendor Response

by Wagepoint on June 28, 2017

Hi Genice, Thank you for your kind feedback, and we also appreciate you taking the time to share this review. We will do our best to continue providing the level of service that you have come to expect from us. Cheers, Leena

The best choice for a small - medium business

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and the intuitive UI. I also really appreciate the reminder emails.

Cons: I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

Overall: We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!

Vendor Response

by Wagepoint on June 28, 2017

Hi Krista, Thank you for taking the time to share this review. We are actually working on a mid-cycle feature that will prorate the pay based off an employee's hire date, even if they start mid pay period. We'll be sending out an email notice when this feature is released along with some other exciting updates :) It is feedback like yours that helps us improve our product. Thank you for all your support. Cheers, Leena

Great Product. Great Support.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used the product for one year to run my small business and loved it.

I then caused myself an issue and used an incorrect date for payroll period. Not only did Wagepoint customer service help me out, they also noticed a mistake I had made with EI payments, and helped me fix that as well.

Payroll for a small office

Mar 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple

Cons: Could be refreshed to be more polished.

Overall: I have 5 employees and this simple tool allows me to run it myself. Bi-weekly payroll, T4 and everything else is presented in a really simple and intuitive portal. One reason why we use it here at SeeHorse is the customer support which is next to none. Peter-CEO

Recommendations to other buyers: Nop. All good.

Wonderful experience so far as a new user.

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, great instructions, super customer support.

Cons: None so far.

Overall: I'm a new user but so far the experience has been wonderful. These guys are very professional and very responsive. Each person I've dealt with has been courteous and knowledgeable. 5 stars so far....

Recommendations to other buyers: Not yet, as I am a new user.

My favorite payroll service provider.

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: I would like to see monthly DAS remittances made to the CRA & Revenu Quebec. Right now, I see a report which shows CRA amount payable per payroll, but it would be nice to see per remittance.
Would also be nice to see the Quebec remittances.

Overall: I have used several payroll providers, and so far, Wagepoint is the best. The user interface is extremely user friendly, and training my clients to process their own payroll is a breeze. The customer service too is amazing. Each time I have a question and I email support, someone gets back to me almost immediately.

Recommendations to other buyers: Would like to see (on a single report, each) - WSIB remittance per Quarter - CSST separated from WSIB

Wagepoint - great payroll service at a very reasonable price

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Cons: Nothing is perfect but I can't think of any suggestions for improvement

Overall: Have used Wagepoint for about 3 years and have only had 3 or 4 instances when I needed any assistance. Each time they solved my issue in a super prompt and friendly manner. I have had previous experience with a different major payroll service provider and they are not even in the same league as Wagepoint when it comes to Customer Service.

Wagepoint Payroll Service

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is intuitive. You can change things often and see the results without having to confirm and panic that you did it wrong.

Cons: Haven't experienced any yet.

Overall: Software is very easy to use and the staff are exceptional. Love the responsiveness and the friendliness. It is really nice not to feel stupid when you ask a question.
Love the notices and reminders - life is busy and I am glad they are looking after things.

Recommendations to other buyers: I would recommend it to every company - quick, easy, great reports.

Juniper Cafe & Bistro

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, gives me all the information I need and it's well organized.

Cons: I haven't yet encountered anything I don't like!

Overall: I've had experience with this type of software in a corporate world for 17 years, and when I opened my own business it was great to set up with a program that is intuitive and user friendly and helps me manage the business!

Recommendations to other buyers: I had a business consultant help me set the program up and give me weekly to-do lists to learn my way around gradually, I loved that!

Amazing Payroll Software!

Aug 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Cons: Xero integration does not work in the easiest way for all customers

Overall: Wagepoint has been attentive to our needs and thorough with their service from the beginning when we started working with them in 2010. All the support staff are fantastic to deal with and the software makes the payroll part of my job a whiz.

Recommendations to other buyers: This company has grown from small to big and kept their customers at the forefront of their vision along the entire way. I am proud to be a long time Wagepoint user.

Vendor Response

by Wagepoint on August 09, 2016

Hi Alison, We're just as excited about having you as a long time customer :) Thank you for all the kind words, and we appreciate you taking the time to share this feedback. I'll be sure to share your comments about the Xero integration with our dev team and and see if we can make it even better. In the meantime, if you need anything at all, please feel free to reach out to us via support@wagepoint.com, and we'd be happy to help! Cheers, Leena

Love Wagepoint, makes my life so much easier!

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I don't often write reviews but this software makes my life so much easier and they have the best customer service ever. We run a software company and they model the type of customer service every company should offer. They respond to our questions right away and go above and beyond. They are also readily accessible via telephone, any time. Even during 'off' hours, we'll get a response.

Vendor Response

by Wagepoint on August 09, 2016

Hi Popy, Thank you for being so awesome :) Customers like you make all the difference, and we wouldn't have made it as far as we have without your support. If you need anything at all, you know where to find me :) Cheers, Leena

GREAT and EASY to use

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and ability to access reports

Cons: That vacation is only accrued by percentage instead of hours as all our employees receive 3 weeks vacation and the accrual in wagepoint does not accurately reflect this. None of my employees are receiving notifications that their pay stubs are available.

Overall: Use wagepoint for my payroll service and love that it is quick and easy to use. Helped us when our accounting program stopped being supported and tax tables were not available.

Vendor Response

by Wagepoint on August 09, 2016

Hi Nicole, Thank you for your kind words, and we also appreciate you taking the time to share your feedback. We took a look at your account set up and noticed that employees had not been invited to set up their Wagepoint self-serve accounts. We have taken care of this on our end, so moving forward, your employees will receive an email notification to let them know their pay stubs are ready for viewing. As for the vacation accrual, would you be interested in a demo of our paid time off management app, Luna? It's fully integrated with Wagepoint and vacation balances are automatically updated. It might help with the issue you are experiencing. Either way, I look forward to hearing from you. Regards, Leena Thampan Head of Marketing & Customer Success

I love this service!

Jul 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I had a few bumps with figuring things out but customer service is very helpful and quick to respond.

Vendor Response

by Wagepoint on August 09, 2016

Hi Kari, I'm really glad to hear that you are loving our service. We'll do our best to make sure we keep it that way forever :) In the meantime, if you need anything at all, please feel free to reach out to us via support@wagepoint.com, and we'd be happy to help. Regards, Leena Thampan Head of Marketing & Customer Success

A Great Job Wagepoint

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I use Wagepoint for our payroll. Our company is small. I the program every two weeks and I find it very user friendly. I do have to update or add employees and again it is very easy to do.

Vendor Response

by Wagepoint on August 09, 2016

Hi Paula, Thank you for your kind words - we really appreciate you taking the time to share your feedback :) If you have any questions or need any help, please feel free to contact us at support@wagepoint.com at anytime. We're always happy to help! Regards, Leena Thampan Head of Marketing & Customer Success

This software will make your life so much easier!!!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

Overall: Wagepoint is so easy to use! Friendly staff who will go above and beyond-- couldn't imagine doing payroll without them!

Vendor Response

by Wagepoint on August 09, 2016

Hi Celeste, I'm so happy to hear that you love the app and our service. Amazing customers like you make it easy for us to go above and beyond :) If you need anything at all, please feel free to reach out to us anytime. We're always here for you. Regards, Leena Thampan Head of Marketing & Customer Success

We love Wagepoint!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wagepoint is available 24/7, is so simple to use, and is accurate an reliable.

Overall: Wagepoint has provided amazing support and service. Their product is exceptional, and their response to any situation is quick and reliable.

Recommendations to other buyers: If you want to work with a company that really cares about it's clients, then use Wagepoint!

Vendor Response

by Wagepoint on August 09, 2016

Hi Deborah, We love you right back :) Thank you for being so awesome and supportive as a customer. We really appreciate it. If you need anything at all, feel free to reach out to us anytime. We're always happy to help. Regards, Leena Thampan Head of Marketing & Customer Success

WagePoint is Awesome

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, great customer service, fast response

Cons: reports are confusing. Takes a bit of time to break all source deductions of EE and EP down to enter into accounting

Overall: It has been easy learning payroll using wagepoint. Customer service is great and very fast at providing help.

Vendor Response

by Wagepoint on August 09, 2016

Hi Tina, I'm really glad to see that you are happy with our app and our service. I'll be sure to share your feedback re: the reports with our dev team and see if we can make the process smoother for you. In the meantime, if you need anything else, please feel free to reach out to us via support@wagepoint.com at any time, and we'd be happy to help! Regards, Leena Thampan Head of Marketing & Customer Success

A Game Changer

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, superb customer service.

Cons: I've never had a problem since we've switched to Wagepoint.

Overall: We became wagepoint customers when I discovered I have no gift for running payroll and figuring out the various taxes my company is subject to. Wagepoint saved our bacon! Good folks with an incredibly easy product.

Vendor Response

by Wagepoint on August 09, 2016

Hi Jeff, I know you hear this a lot from our team, but we think you're pretty amazing yourself :) Thanks for all your support, and we sincerely appreciate you taking the time to share your feedback. If you need anything at all, please feel free to reach out to us at anytime. Cheers, Leena

Makes things really easy

Jul 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, quick to setup, makes payroll painless and offers features that are quite useful (reverse net salary calculators, things like that)

Cons: It is missing some accounting features that would be extremely helpful for small businesses moving to their platform. Things like tracking banked vacation (and how much has been spent to date) on salary wages, and a wizard for configuring year-to-date amounts when migrating from another payroll system in the middle of a year. You can do these things but it requires correspondence with customer support to have them manually fix them for you. I am told that their dev team is working on solutions already though, so pretty soon we should have this functionality.

Overall: We've switched over to Wagepoint this year and are very happy with the service. The platform seems to be missing some features that the dev teams are adding, but the bulk of the system is there already. Customer support is top notch and fees are affordable. Really looking forward to seeing how it matures.

Ode to Joy

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy. Almost too easy. I run payroll in less than 5 minutes. Entering employees is super easy. Intuitive navigation without a lot of excess fluff.

Cons: NA

Overall: Ideal for small business; cost effective, easy to use, intuitive navigation, does not require any payroll experience, employee new hire and termination process is simplified, data entry is seamless, able to have hourly and salary employees on same account. Staff assisted with the initial set up to ensure I would have the right withholding, IRS and state document.

Recommendations to other buyers: Nope

easiest payroll software to use

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use

Overall: This is the 5th business that I have worked at and signed up with Wagepoint. I wouldn't use any other company.

Everything 10/10

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll processing reminders, double confirmation before processing payroll is a great function

Cons: Not having individual payroll stubs - instead have to go back every single payroll to find a particular person's pay stub. (E.g. If there is sort button for person called Alex, then after I click Alex, the previous pay stubs for Alex will all be found)

Overall: Great customer support services (quick and helpful responses), very easy to use, simple outlook which is great

Recommendations to other buyers: See Cons.

Review for Wagepoint

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly, and support is excellent

Cons: The paystubs do not show the hourly wage

Overall: Everything is great with Wagepoint. We do not use the direct deposit feature but love everything else.

Recommendations to other buyers: No

Tha best customer service!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, a prompt and professional customer support.

Cons: N/a

Overall: I'm glad my company is using this software for our payroll. We are always on time with payroll deposits and payroll tax remittances.

Recommendations to other buyers: Use it!

Small Business Operator

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I manage a lot of small business as a consultant and I always set my client up on Wagepoint for their payroll needs. I find it easy to use, easy to setup and the automatic payroll feature allows me not to worry that the employees are being paid on time.

New review survey

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall I have not had any issues with this site. It has been quite simple to use. If I have any questions Monica is quick to answer them!

Easy to use software , great support and customer service.

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, low cost.

Cons: N/A

Overall: i am tech and payroll illiterate. This software is easy to use and offers great support within the software and from the company.

Wagepoint is simple to use, a great value, and has great customer service

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and inexpensive.

Cons: There were a few setup glitches related to IRS paperwork, but Wagepoint handled them well. I was satisfied with their service.

Overall: I've been using Wagepoint for payroll for about 10 months. Whenever I have needed customer service, they have been very responsive. I recommend it to any small business who needs a payroll service.

Owner of a Small Construction Company

Jul 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Wagepoint has helped us organize and simplify the payroll process., saving myself tons of time and allowing me to focus on other parts of our business.

Fabulous payroll software and support

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to pay WSIB through Wagepoint as well as filing ROEs and allowing employees to portions of their wage deposits to multiple accounts to make savings easier
Integration with Deputy and Xero work well

Overall: We recommend clients use Wagepoint all the time. It's easy to set up, easy to use and the support is second to none.

Great Customer Service!!

Jul 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use.

Overall: I've been very impressed with the customer service in particular...very friendly and providing lots of help with setting up. Ongoing support has been superb as well.

Greatness!!

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and easy to comprehend.

Cons: ??

Overall: I just love your customer service. Your people are friendly and helpful and I've always gotten the answers that I need promptly.

Recommendations to other buyers: Nope

Wagepoint makes Payroll simple!

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use
- Reporting features
- Time saved when completing payroll

Cons: No cons that I can think of yet.

Overall: From the moment I took part in the walk through of Wagepoint with Troy, I knew this software would benefit us. The software seemed extremely user friendly and I was anxious to test it. Once I began using the software, it exceeded all expectation. Wagepoint has helped turn the dreaded task of payroll, into something I enjoy doing.

Recommendations to other buyers: The software is great and if you are not using Wagepoint yet, you owe it to yourself to take a free tour of the software. Not only is the software amazing, if you run into an issue, their Customer Service is amazing. They are extremely quick to respond and handle any inquiry you have. Keep up the great work.

Great value

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is great and thorough, makes payroll pretty easy, easy to onboard employee, love bank confirmation just ensures the numbers are right, accommodates Canadian payroll pretty well which is not always the case with softwares

Cons: Exporting to Xero has messed up a few times, sometimes payroll freezes as it's processing especially when adding additional income types.

Overall: Much easier to use than ADP, my questions are usually answered in the FAQs, I really liked how someone reached out to us when we reached the exemption for EHT, overall a great tool!

Recommendations to other buyers: could offer a link for new hires to fill themselves or a form that can be uploaded and info pulled from, would be great to track vacation/sick days taken including integrating a vacation request feature. would be great to have an area to make notes for next payroll (must pay Mikey's final pay, referral bonus for John, etc)

Young team - Dynamic - Professional and Curteous

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple, clear and very easy to use

Cons: we had to work a little on the "PTO" bank for not everyone get vacation in the US and at times it was tricky...but corrections took no time and were done with "a smile"

Overall: We are a Canadian base company with only few employees in the USA and Alex and Ralph were able to answer all queries I sent even the ones I wasn't sure were so easy to read....for they were hard to write.

These guys rock.

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The incredible responsiveness of the customer support team.

Cons: I've yet to find a downside...truly!

Overall: I've never had better customer service than I have with Wagepoint. I can do everything online and when I do have a question, these guys have gotten back to me with an answer literally within 10-15 minutes.

No nonsense company

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love love this company and its folks. Always customer oriented and helpful 24x7. Kudos to the team members!

Startup using Wagepoint for over 2 years

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wagepoint is simple to use, does not require deep knowledge of the payroll calculation.
Great support, all features required for processing our payroll.

Overall: We were looking for a platform to automate our payroll processing. Wagepoint proved not only to fulfill our processing requirements, but its quick response on all our questions impressed us.

An Asset to our Small Business

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: efficiency
reliable
fast customer service
makes your small business feel bigger

Cons: the user experience isn't as intuitive as I would like

Overall: So far the experience with Wage Point has been great. It's taken the burden of completing payroll, writing manual cheques, remitting taxes off my plate. As a small business owner, this can eat up immense time.

great service!

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is fast, friendly, and simple to use for a small business. As a CPA, I would recommend to folks looking for an efficient solution.

Higgins Feedback

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of entry and administration

Cons: Would like to see more report formats

Overall: Overall, excellent. Darlene has always been very accommodating and finds answers to any questions quickly.

Great payroll service for start-ups and small business

Jul 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wagepoint's pricing model is very attractive for new businesses such as technology start-ups. The set up process is very streamlined and can be done mostly online. Also, the web site interface for processing payroll is extremely easy to use. Completing a payroll run takes me less than 5 minutes on average.

Cons: Wagepoint hasn't been around as long as the major players in the payroll processing industry, so their offering isn't as extensive as the large payroll services. But they are a solid choice for small to medium sized businesses.

Overall: My company has been with Wagepoint since early 2015, and I've had a good experience with them so far. On the rare times when there was an issue that needed attention, their customer support was very responsive.

Cole Funeral Services

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very seamless, simple and quick.

Cons: That I need to post all the journal entries manually.

Overall: I enjoy using Wagepoint because it has saved me much time in payroll processing. aaaaaaaaaaaaaaaaaaaa.

Excellent payroll software - time savings means $$ savings!!

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Takes care of stat holidays, ROE's and departments! Paying source deductions and WSIB for clients means reducing any chance of missing payments and incurring interest and late fees! Huge time savings when compared to using QBO payroll alone.

Cons: Would prefer to see time in the review of payroll before confirmation instead of just dollar values - would make review quicker and easier when manual entry is used.

Overall: Love this software and how it works with QBO. I have seen a significant time savings when compared to using QBO payroll just in data entry of hours.

Recommendations to other buyers: Make use of the support - they are incredibly quick at getting back to you and helping you find your way!

Excellent service for the price

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price, ease of use, and customer service.

Cons: None at the moment.

Overall: After having an awful experience with a large payroll processing company (e.g. numerous errors), I decided to venture out to find an alternative. I found Wagepoint after searching for reviews and found they were a great match for what I needed. Simple and cost effective payroll processing, geared towards small/mid-sized business.

For the price, there's really nothing that compares. I'm able to have full control over how my payroll processes each month, leaving out the possibility for any blatant human error other than my own. Payroll should be simple and should not come with a large fee. I saw an 80% reduction in payroll fees after making a change to Wagepoint, and at the same time I was far less frustrated with my experience processing payroll each month.

Review - Wagepoint

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Only one glitch where one of my employees had a wrong account number for direct deposit and I had to wait almost a week before getting that money back from you guys. But that was taken care of and everything seems well.

Overall: Really think this program is easy to work with. Have not had any issues at all. Other than one with the direct deposit which I mentioned below.

Wagepoint, payroll software

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very easy to use, completely on-line accessible and extremely cost effective, all focused on small business customer needs.

The easiest way to do payroll so far.

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Simplest way to run payroll for a startup so far. Intuitive interface, responsive support. This is the second company I am using Wagepoint with so far.

USER-FRIENDLY

Jul 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Do it yourself
Quick and simple
I really like when they send you reminders through email to process your payroll because some times running business can be over whelming so it's nice to have someone by your side

Overall: I went from an absolute nightmare with ADP payroll and then was introduced to wagepoint software. The customer service and user-friendly program online was just what my company needed. Customer service is on standby to assist you with any questions or concerns that you might have and they are there to walk you through any obstacle. This payroll program has made my work load more manageable and I'm very pleased with my decision to switch to this company.

Recommendations to other buyers: Reminders for processing is a great feature

Wagepoint to the rescue....

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can put it on auto pilot and it makes payroll life easier. It only takes me 5 minutes or less to do the payroll.

Cons: nothing I can think of...

Overall: "Thank You" for such a great payroll program. I was audited last week by the state tax department of WV and everything was perfect. I was able to go onto the Wagepoint website and pull off all the documents that the auditor had requested. I overpaid $173, but that was paid in by me, (my fault), before I switched to WagePoint. Thought you might like to know that it was a great audit and I was of course a happy camper. Your customer service people are also great to work with and they return phone calls very promptly. Super happy that I switched over to WagePoint, it is saving me hundreds of dollars a year compared to my old payroll system.

Best payroll provider!

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

Cons: I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

Overall: We switched our payroll from Ceridian to Wagepoint 2 years ago. I dreaded having to login to Ceridian because it was so archaic and not user friendly at all. It was so hard to find information. I could feel myself getting emotionally frustrated. I hated that I was asking my employees to also use such an outdated piece of software that would also cause them frustration and pain. Then I switched to Wagepoint and my biggest regret was that I didn't switch sooner. Wagepoint is sooo easy to use, it¿s incredibly automated and their team is incredibly helpful. I never have to worry about anything with Wagepoint. I never miss a payment, I never pay late because of a holiday. I love that it modern and easy for my employees to use. Using Wagepoint is the best decision I have ever made when it comes to payroll!

Recommendations to other buyers: Don't wait another day. It's the easiest investment I've made.

Wagepoint will eliminate your payroll pain

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not sure if 1500 characters is enough to mention all the Pros. So here they are in short form: Employee Portal for employees to view T4 & Paystubs and change address info. Direct deposit. Auto remittance to CRA for payroll deductions. Auto remittance to WSIB for workers compensation premiums, auto Record of Employment generation (perfect for seasonal clients), EHT remittances, easy reports to export to Quickbooks Online or other cloud accounting solutions. Employees can divide pay into 3 CDN$ bank accounts. Multiple pay groups allowed. Easy to implement. Customer service totally ROCKS!!! Easy request to auto populate deductions....AND HERE IS THE BEST PART.....it automatically calculates Stat Pay!!! Whoot Whoot!

Cons: I would like to see more time keeping applications be able to integrate into this platform.

Overall: My practice was eager to streamline its workflows as it related to payroll. We have fully embraced Cloud Technology and with such needed to find an online solution for payroll. Since implementing Wagepoint our firm has saved roughly an incredible amount of time, we now can focus on what our client really want.....Feedback.

Recommendations to other buyers: Perfect for small business. If you have a large payroll client (200+) this may not be the solution for you due to cost.

Amazing customer service, easy platform

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. At first I was doing manually payrolls each week, but then got set up for automatic payroll and that made everything feel like magic.

Cons: Would like some additional support for when hiring a staff member to pro-rate their first pay automatically, but right now customer support helps with that.

Overall: We're a small company and used Wagepoint from day one. The team has been fantastic in helping solve issues (like adjusting EI), educating us when we do something for the first time (like letting go of a staff member). The software is easy, but the customer support is truly the best part.

Recommendations to other buyers: The peace of mind is worth every penny.