bestPT

4.5 / 5 5 reviews

Who Uses This Software?

Practices from solo practitioners to medical clinics with 50+ providers.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Billing Dynamix
  • bestptbilling.com/
  • Founded 2007
  • United States

About bestPT

bestPT: A complete, cloud-based revenue cycle management and billing technology solution that provides unlimited support for your entire practice. bestPT streamlines the entire office workflow, integrating scheduling, documentation, billing, and task management into one system. It can also be integrated with most popular EHR systems, including webPT and Cedaron. bestPT users average 95% of all insurance payments received in under 120 days. Full service and in-house billing available


bestPT Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

bestPT Reviews

Comprehensive EMR Program and Customer Billing Service

Aug 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good, flexible, and customizable EMR with comprehensive billing team. As it is out-sourced there are occasions for the few and far-between mistakes by billing team members. Superb customer service though, as they will give you any level of assistance you desire/require. Costs are not prohibitive and software updates, insurance, and billing (ie. Medicare and State regulations) changes are integrated into the system. No additional yearly costs for updates and no huge upfront costs. Great for those like myself that are completely new to billing and EMR.

Billing Dynamix customer review

Aug 12, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have worked with Billing Dynamix for a few years now, the company is going the right direction, as far as customer service, if they cannot answer our questions via ticket, we receive a phone call, we are a busy Physical Therapy business, encompassing 12 clinics, over 3 states, so this is a welcome policy. I have had good experiences with all the SPOC's (to include Naomi, she has been awesome), Support and Enrollment staff. We appreciate all of the help offered by the staff....Thanks!

Great team work

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Naomi and Tom in the BestPT Center for PT Excellence has been been a wonderful experience.

Review of bestPT

Aug 11, 2015
5/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding".

I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating.

I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming.

Great to work with!

Aug 11, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST!

Vendor Response

by Billing Dynamix on August 13, 2015

Thank you Cheryl. It's a pleasure to work with you, Melanie, and everyone else at Kid's Creek Therapy.