Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

323 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Codefied
  • www.housecallpro.com
  • Founded 2013
  • United States

About This Software

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


HouseCall Pro Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

HouseCall Pro Reviews

HouseCall Pro is just what i have been looking for. It really keeps me on point.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I really like HouseCall Pro. what a great app. I refer the app to all of my business connections. There is so much I can do before I get to the client. It was well thought out during the designing stage.

Cons: So far there is nothing I can say that I don't like about the app. It has everything I need to run a successful business, and stay on top of my paperwork.

Huge Help

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about this product is how easy it is to use. We use it for all of our scheduling and to keep tabs on when we last visited a job. It also has an added bonus of having an app for all of the employees to use. This is great because it shows when a job was started, how long they were there, and when they left.

Cons: I think the online customer service could be better.

Super easy to use I love it!

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: That my clients have access to it and keeps updating with awesome features for both the provider and the client.

Cons: Price wise is crazy specially for a starter the has to pay out of pocket. Other than that I love it.

Awesomeness!

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy automation for customer notifications for scheduleing and completion. My customers love it. I do too

Cons: Not any review links for customers to rate and review us. I send out an email with a ratings and review link. They rarely click it. I need a txt follow up for them too rate and review me.

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Jul 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons: I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Overall: We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Absolutely amazing!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to create and schedule customers, keep track of invoices, amazing customer service, and updates to QuickBooks automatically for me! Works great on my phone, tablet, and desktop.

Cons: A few differences in software between PC and mobile. Takes a little time to get used to, but well worth it!

Overall: Saves me a lot of time! I can schedule via my phone while working under a sink, print invoices while in my truck, see my monthly income boss sitting at my computer, or even check my schedule while sitting down to dinner.

Awesome dispatch & CRM marketing tool!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We only enter the customer info ONCE - then it flows to calendar, estimate, job, Quickbooks & thank you postcard AUTOMATICALLY! The dashboard

Cons: I wish I had a little more control at the Admin level. It's an all or nothing view for my office team.

Overall: Saves time and efficiency

Overall great. A couple of minor improvements would make it great. Custom phone # tags are a must!!

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. Well thought out and logical. ADD THE CAPABILITY TO MAKE MORE THAN TWO NUMBERS AND BE ABLE TO ASSIGN CUSTOM TAGS!

Cons: The inability to program a text reminder down the road for the next service, this should be a no brainer!!
No custom tag capability on the phone numbers and having one email screw up making two contacts. Example: John smith has an office AND a house (shocking that someone who owns a business also lives in a separate house!!!! AND uses the same email!!!!). These are some VERY OBVIOUS oversights when this software was designed. MOST FRUSTRATING is that when I mention this to customer support they agree that these are the most common complaints. FIX THESE ISSUES and your software would be a 10 out of 10.......PERIOD!!!! Hopefully someone at housecall reads this and actually figures this out. I guarantee someone else will come along with these capabilities and your software will be outdated. ( remember Blockbuster Video). Otherwise I love the software.

Very pleasant & easygoing from beginning to end no sales pressure, and everyone was so helpful

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's given me more time to focus on building my business. It's streamlined my business and organized everything and everyone

Overall: A more professional company image,more organized employees,more time, happier customers and employees

Ever sense we got on house call we use it everyday. Everyone is now on the same page.

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have a history of all of your service calls at your finger tips. We take pictures of the each job before and after . So if there is any questions of what was done we have the proof.

Cons: I want 2 to 4 photos of the customer installation when I go under contacts information. I want a picture of the equipment and the lay out, also a picture of the owners. I would be great to be in the office have the customer call in and be able to pull up there name under "house call" and see photos of the person I'm talking to and the equipment they are having trouble with, right there in front of me as I'm talking to them.

Overall: everyone on the team is all on the same page and we all know what is going on at any given moment

The BEST software for your overhead budget ever!! The customer support... Is so kind.

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The navigation is a breeze! My staff LOVE it... I do TOO! The GPS is a great feature for out in the field staff. I also, appreciate that U can charge for your service within the app.

Cons: I wish that it had video chat with customers capabilities! I also, wish that the online booking was more customized for your personal business needs... Instead, of the default services listed. Also, a free trial would be great for new users to learn the software!

Overall: It's a one stop shop... For all of your small business daily operational needs. I really enjoy the employee profiles; that allows U to put pictures with names for scheduling your employees. It's the BEST, AFFORDABLE system around!

Some really annoying features or lack of features

Jul 02, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Cons: No report on what I am paying for credit card processing, dates on dash board stuck to old dates,despite reporting it and saying they fixed it. Need a credit card report which shows amount paid and costs separately. Requested this and never got answer. All credit card processing companies give monthly statement

We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The awesome customer service and continual, well thought out updates show that Housecall is very serious about taking care of their customers. Automated customer notifications have been a great time saver and our customers love it. The integration with Quickbooks Online works great. And the app has great features like navigation and credit card processing.

Cons: The estimates features really need improvement for someone that wants to offer multiple detailed estimates especially generating them in the field. Also, we don't use the consumer app for customers because it appears that we are endorsing the users in other professions, or at least implies that they are associated with us somehow.

The best thing about house call pro is the friendly tech staff.

Jun 22, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I'm not sure because I'm trying to get used to it. I like that you have committed to improving always. I'm frustrated right now so it's difficult to say what I like the best about the software. It feels clunky and not very intuative to me and I'm hoping it gets improved.

Cons: It is difficult to see all my jobs and is inconvenient to change dates etc. it's easy to totally mess everything up with a click of the mouse..

I've had this for almost two months and have not been able to implement it.....

Jun 11, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks like it could be effective but I can't get it going. I've tried what she said to do with desktop & iPhone but it doesn't work. None of the online chats address it.

Cons: Customer Service Hours are bad! As a business owner, 9:00 to 6:00 is my time to make money not sit around trying to understand a system which the technician doesn't relate well to

Vendor Response

by Codefied on June 22, 2017

Hi Nancy. We understand your concerns and we are always looking to make it right. We will have someone reach out to you regarding your issues, so we can come to a happy solution. Thanks for understanding.

Great program. Invoices need to update in quickbooks when updated or changed in Housecall

Jun 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software is easy to use. The techs in the field that are trained on this software program are able to stay updated and also attach pictures when they are needed for office or customers.

Cons: Invoices do not update in Quickbooks and have to be gone thru manually to be able to make changes so the reports come out right.

Overall: Being able to schedule, invoice and send estimates with only one program that is easy to use and train on. When attaching files the

Vendor Response

by Codefied on June 22, 2017

Hi Angela. Thanks for being such a valued customer. We always welcome constructive criticism so we can make the best, most well rounded product on the market. Keep up the amazing work.

Definitely Glad I Switched!!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great Features, Easy Navigation, the techs love the app, email marketing is great, simplicity of everything, but I haveto say my FAVORITE part is that you can easily chat with their customer service team and I have made a few suggestions that have actually been implemented!! Great customer service and a great product!!

Cons: the credit card system is pricey and you can't use your own... a few other things I mentioned to them and a few things they changed.

Overall: This software helps keep communication open from office to dispatch, to tech to customer. It is a great tool to have.

Vendor Response

by Codefied on June 22, 2017

Hi Sherry. Thanks for the 5 star review. We love the Housecall Pro is helping you and your business. We love to hear stories like yours. Keep up the amazing work.

Nothing but Amazingness. Every small business could benefit from HC!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's the "Twitter" of back-end business tools! Quick setup, easy to use, amazing customer response from their end of the app, seamless integration!

Cons: the ONLY disappointment, is a very small one; the slight lack of features, HOWEVER, The Housecall Pro team has been phenomenal at updating features almost weekly! In fact, I actually get a TON more value out of it than when I first started, and I loved it then!

Overall: all of them! almost completely covers my every need on the backend of my tree care business!

Vendor Response

by Codefied on June 22, 2017

Hi Matt. Thank you for this wonderful 5 star review. When we see comments like yours, it motivates us even more. We will try and continue to evolve as a company, so you can run and grow your business more effectively. Keep up the amazing work!

Have had no problems at all!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome to keep everyone organized! I have only been using a month or so now but I have been using it everyday. Haven't had a problem.

Cons: I wish there was a tab that I could input off days from associates without having to just add events but I can manage with my regular calendar.

Vendor Response

by Codefied on June 22, 2017

Hi Jessica. Thank you for your wonderful input. We truly appreciate the 5 star review. We are glad you are utilizing Housecall Pro and it is helping you and your business. Keep it up!

I really like it. Easy to use and if you don't know info is readily available.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that i can itemize and don't have to send out a unit priced invoice. I like that it's easy to adjust unit price pn the fly. I like the follow up

Cons: I wish i could preview some of the other features without the commitment. For e.g. a 30 sample of a higher price point to determine if you want to invest in that tier.
Maybe a bit more in-depth with the automation follow up. For e.g if no action happened after the 1st one then send it again.

Vendor Response

by Codefied on June 22, 2017

Hi Harriet. Thanks for taking the time to review us. We greatly appreciate it. We are extremely happy that you are using the application so effectively. Keep up the wonderful work.

Overall experience is GREAT!

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to sync with our Quickbooks Online and being able to email invoice directly from application. Not having to enter service tickets is a HUGE PLUS!

Cons: Our company has multiple jurisdictions for sales tax and some change quarterly. With that being said, any future appointments we set before the sales tax changes are made, if we don't update before the job is completed, we receive errors. It would be nice if it could update all future jobs already set.

Vendor Response

by Codefied on June 22, 2017

Hi Jennifer. Thank you for taking the time to do a review. We take every piece of constructive criticism very seriously. We look to improve our application so it can help you and your business best. Thank you for your time!

Before, my biggest struggle was making estimates and invoices. Now that is the easy part.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It tells me what I haven't done, or finished.
Making and estimate is so much easier. I can give the customer plenty of options quickly.

Overall: No problem with the software. I still don't know how to email the customer without coping and pasting their email address into my gmail account.

Vendor Response

by Codefied on June 22, 2017

Hi Mike. Thanks a ton for the 5 star review. We greatly appreciate your input, and most importantly we are ecstatic that we can help you and your business. Keep up the wonderful work.

I never seen such a product

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's a lot easier than doing a contracts on paper. And it's a lot easier to look up customers when I'm on the road

Cons: It only allows me to use it on one device. And reminders and jobs that need to be addressed to clear out the system I don't understand understand how to get the job as complete when I'm done with my contract

Overall: It frees me up from doing paperwork and I could also do a contract on the spot and I can email receipts to customers and I'm able to take credit cards that part's a little pricey but it's easy

Vendor Response

by Codefied on June 22, 2017

Hi Justin. You're a rockstar! Thanks so much for your wonderful input. We are excited to watch you grow your business and take it to the next level. Keep it up.

It's been a challenge for me to leave but very helpful. Thank you

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customers love it and so do I. Everything is in one system I love that. I love the fact that it keep track of my customer database and I can text and call from the HouseCall Pro app. I wish I could Have a price calculator that My Business has link to the HouseCall Pro app so I do not have to enter things twice

Cons: I wish that it had a place for customers to give us a review.

Overall: It makes my job easy keeping track of my customers and scheduling jobs

Vendor Response

by Codefied on June 22, 2017

Hi Mario. Thank you so much for your valuable input. We are very happy that you are making great use of the application and keeping good track of your customers. Thanks for being such an amazing customer.

Made life easier

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Less paper forms, customers interact and love it. Makes me look more professional for a new business for the area. Scheduling is easier with calender interaction.

Cons: No sync with directions when "On my way" is selected would like to see that come about . Voice commands for services while driving?

Overall: Simplicity

Vendor Response

by Codefied on June 22, 2017

Hi Angelina. Thank you for being a rockstar Housecall Pro user. Thanks so much for the 5 star review. We are so happy that you are making great use of the application. Keep up the great work.

Run my business on the go

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I can run my business on the go, and email new clients estimates to approve and this locks regular clients in on my 30 day termination agreement, as I do not require any contracts.

Cons: I would love a section to make your own terms & conditions for your business. I now have to type a section at the very bottom of the estimate stating once approved they are locked in to the 30 day termination agreement.

Overall: Keeps track of jobs, and paid invoices

Vendor Response

by Codefied on June 22, 2017

Hi Amy. We are so happy that we helped you take your business mobile. Thanks so much for being such an awesome customer. Keep up the amazing work. Ps. You can add your own terms and conditions under your company profile.

I love that everything is organized in one place

Jun 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: How easy it is to use and how it is very interactive with our team and customers.
I like that it notifies our customers when there job is upcoming

Cons: The price is a little expensive we have a lot of expenses on going with our company and it is a little more expensive that we wanted to spend each month

Vendor Response

by Codefied on June 22, 2017

Hi Shannon. Thank you so much for taking the time to review us. We greatly appreciate your input. Keep up the great work.

Very satisfied

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for tech. Scheduling is very easy.

Cons: I'd like to see an estimated time of arrival sent to the customer based on location. I like to give this info to customers so I find myself and tech cAlling this to them even though we use the on my way feature.

Vendor Response

by Codefied on June 23, 2017

Hi Robert. Thank you so much for taking the time to do a review. We greatly appreciate your insight. We are excited to know that you are making great use of our application. Keep up the amazing work.

its a great software. use it for all work i do and have no problems

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: its easy to use and love the fact that can e-mail invoices to customers right from the app ive even told other contractors about this app/software

Overall: makes keeping all work in order especially commercial contracts

Vendor Response

by Codefied on June 23, 2017

Hi Joshua. We're so happy happy that you are making use the invoicing feature. We love to hear stories like yours. Keep up the amazing work.

Takes your company to the next level.

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software is truly the most cost-effective thing you could do to improve your efficiency of daily operations. Customers loved being able to approve estimates in the email and from the approval, we schedule jobs. There are so many great features that I can't list them in this review. The support staff is so responsive it's amazing.

Cons: It's a little hard to take a deposit on a job the way the invoicing is set up. But they are working on an improvement.

Overall: Streamlined the service call and sales process the customer finds it easier to buy

Vendor Response

by Codefied on June 23, 2017

Hi Terry. Thank you so much for the 5 star review. We are extremely happy that we are able to help your daily operation. You keep up the amazing work as will we. Thanks again!

Best product for a service industry!!

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how quickly changes move to the end user. There are constant updates that keep improving the product!

Cons: The least item I like is scheduling into the future is time consuming and not quick and easy like the rest of the product.

Overall: We have much better record keeping and follow up with our clients.

Vendor Response

by Codefied on June 23, 2017

Hi Bill. Thanks for the wonderful 5 star review. We love your valuable input. Thanks for being such a valued customer. Keep up the great work.

Good customer support. Easy to use. Software is basic and missing essential features.

May 22, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Software is extremely mobile friendly. Very easy to schedule jobs, type up invoices, collect payments, etc. the easiest mobile field management that I have tried (and I have tried a lot)!

Cons: Essential business features are missing. Some of those are payment terms, separate notes fields for invoices/estimates, custom fields, customizable estimate/invoice forms, ability to turn on/off the acceptance of a credit card payment for a specific invoice, field to choose how a customer found us (rather than having everything piled in "tags") etc.

Overall: An easy way to create invoices and bill clients.

Very simple and easy to use

May 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows us to do business the way we do business instead of molding us to the software. It is nimble for our growing business.

Cons: I don't like that when I send an invoice or estimate to a company the salutation is the company name. It should be the first name of the person I'm emailing.

Great apt I had a little problem with adding pictures to invoice maybe a technical glitch

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking customers .keeping up with invoice. Payment after the job is complete. Data base and tracking all customers

Overall: Creating a database

Vendor Response

by Codefied on June 23, 2017

Thanks for being such an awesome Housecall Pro customer, Junior. We appreciate all of your feedback.

I love hcp

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and great customer service , they are very responsive to anything we need and are quick to respond

Cons: Doesn't work the same across all platforms, different of Apple vs android. Some of our field techs have problems because they don't work the same

Overall: Changes my entire way of scheduling and sending work to techs

I'm so close to giving HCP a 5. Its easy to use, and she's us time overall.

May 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Likely

Pros: How fast and easy it is to enter new customers, schedule, and invoice with ease. Integration with quickbooks and Google calender have made life much easier for everyone in the office. Overall we are very pleased with this service.

Cons: Not enough customization. I feel like there are several things I want control of on the dashboard. With no option to set what we want on the dashboard, we are unable to take care of those things. The support was okay when I addressed what I was looking to do, but I don't feel the support member tried very hard to help me out. Support needs a little work.

Overall: It helps the office out tremendously with how fast and easy it is to enter new customers and then schedule them.

Paper less and all my customer when they get notified on the job schedule on their phone & paperless

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything push of a button and that it information you that's their every detail of what comming in and the graphics like the maps also the profit what was made in that month .

Vendor Response

by Codefied on June 23, 2017

Thanks for your feedback and for being a great Housecall Pro customer, Paul. We're happy we were able to help you go paperless.

Great functionality from management portal, QuickBooks integration to Mobile app use in the field.

May 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accessing customer history (jobs/invoices), QuickBooks integration, mobile management and now even greater control from the field with the iPad use update!

Cons: Needs to have job pause and follow up options on the time status section to track multiple job site visits and needs customizable job note section to add Parts/Materials needed and used, etc...

Overall: Ultimate control of assets and time management and job efficiency

excellent!!

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The scheduling

Cons: None

Overall: We love you guys! you are doing great and help us make our business a lot better!!
We are still working in understanding all the benefits.
We will get there!!

Recommendations to other buyers: Keep the good work!

Vendor Response

by Codefied on April 06, 2017

Gerardo! Thanks so much for taking the time to do a review! We love to see that! Keep up the amazing work and never be shy to reach out with any questions or concerns!

Good experience

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HouseCall Pro has great customer service, friendly people willing to work with you and care about providing a good service. The app is very easy to use and has all the right tools to make my experience with customers super easy and intuitive.

Vendor Response

by Codefied on April 06, 2017

Anthony! Thank you so much for being a valued customer! We love to hear that HouseCall Pro is helping you and your business. Feel free to reach out whenever you have questions! Keep it up!

Not Happy with Getting Started

Apr 03, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Auto Texting and mailing, Instant Updates, pictures

Cons: Set-Up seems impossible to download the items list and customer list especially concerning accounts with many job addresses

Overall: Uploading a large customer database has not been easy. Slow response times from customer service and bogus answers like you can only upload from a Mac Computer haven't been helpful. Still not sure if we are going to be able to make this work.

Recommendations to other buyers: Customer Support is not as accurate and responsive as I would like

Vendor Response

by Codefied on April 06, 2017

Hi Rex, We do sincerely apologize for the miscommunication on our end. We see that you have been in communication with our COO and we hope he was able to clear up some of your issues. Apologies again.

Good program needs some work! Automatic post card mailing is flawed

Mar 21, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving no indication of when and if this will be fixed.

Vendor Response

by Codefied on April 06, 2017

Hi Jesse. Thank you for taking the time to do a review. We really appreciate it! We do sincerely apologize and are working countlessly on improving our application. I see that you have been in contact with our COO. I hope he was able to answer any questions or concerns. Thank you for being such a valued customer.

I tried EVERYTHING else!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is on the spot and super friendly. Everyone working for me loves HouseCall Pro. I can't recommend this company enough!! Incredible!!!!

Vendor Response

by Codefied on April 06, 2017

Ab! Thanks so much for taking the time to do a review! We greatly appreciate it! Hearing stories like yours gets us really excited here at HouseCall Pro! Keep up the amazing work!

...Yet another amazing feature!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Couldn't run my business without it! My clients love it, and my staff love it. You guys are doing an incredible job, always implementing innovative and improved features and enhancements.
Well done to my back office team!

Vendor Response

by Codefied on April 06, 2017

Kevin! Great to hear from you! Thank you for the 5 star review! Keep up the amazing work, and we'll keep up ours!

The Greatest App simple the Best!!!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Wow, great app all I need is here.
I would recommend to my business owner friends and Families.

Vendor Response

by Codefied on April 06, 2017

David! Thank you so much for taking the time to review us! We are striving to make your life way easier! Never be shy to reach out with any comments or concerns!

Happy Family

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Every thing about this is a pro!

Cons: None

Overall: Since when been in business and been using this software our business has grown and we have established ourselves as a professional cleaning business as HouseCall Pro has helped in so many ways! A must have for anyone in the service business! Once we're one happy Family!
Family First Cleaning & Janitorial Services

Recommendations to other buyers: Add an inventory feature, and supply list each job that is visible

Vendor Response

by Codefied on April 06, 2017

Joseph! Thanks so much for taking the time to review us! We are so happy that HouseCall Pro is helping you and your business! Keep up the amazing work!

Thank you is all I can say.

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We demand great things from this software. Still we reach out and ask constantly for things, this company always responds and lets us know what is in the works. They are a really big blessing for us. You should give them a shot at partnering with your business... Though it isn't perfect, you won't be disappointed.!

Vendor Response

by Codefied on April 06, 2017

Chet! Thanks for the kind words! Hearing reviews like yours, further helps motivate our team to continue making you guys happy! Keep up the amazing work!

Great software

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love it , easy to use, Invoicing & CC connection is the best . Consumers can pay and you don't have to keep CC info. Awesome

Vendor Response

by Codefied on March 20, 2017

Hi Bo! We are glad that you enjoy our software. I was wondering why you chose to give us a two-star overall quality review when you gave us five stars in everything else. Is this something you might want to change?

Best product on the market

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this product. I can't stand computers but this program is very easy to use. We could not be happier. All employees enjoy a house call pro, and our customers love the text that are sent to let them know we are coming .

Vendor Response

by Codefied on April 06, 2017

Michael! You're awesome! We appreciate the 5 star review! We strive to make your life easier! Keep up the amazing work!

THE BEST EVER

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.

Vendor Response

by Codefied on April 06, 2017

Jennifer! Thank you so much for taking the time to review us! We are very thankful to have such a valued customer. Our goal as HouseCall Pro, is to make your life easier! Keep up the amazing work! Feel free to reach out any time!

Amazing Program!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had an out of date expensive program that we had to lease, and we made the switch to House Call. The only thing we're mad about is that we didn't do it sooner! This program has incredible features, from payments to postcards, and the customer service is even more amazing! This program rocks.

Vendor Response

by Codefied on April 06, 2017

Stanford Restoration! We love to hear how happy you guys are! It makes us ecstatics! Feel free to reach out with any problems or concerns whenever! Keep up the amazing work!

Great for small service companies

Mar 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: So far it's been great. My only beef is that I would like to be able to speak with a customer service rep rather then message back and forth. I've called customer service on 2 occasions, left 2 messages and haven't received a call back as of yet. I don't expect one at this point either as it is over a week later.

Vendor Response

by Codefied on April 06, 2017

Hi Brian. We sincerely apologize about your most recent customer experience. As a company, we pride ourselves on our customer service. At times due to volume, chat is the best way we can help with issues you may have in a timely manner. Feel free to reach out any time! Keep up the amazing work!

Good job HouseCallPro

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Job tracking system and customer notifications.

Cons: I think you should consider alternate pay plans.

Overall: I'm a single user Computer Repair Shop trying to grow my business. Until HouseCallPro I was using QuickBooks to manage service calls and in store repairs. HCP is great. I can schedule jobs and manage almost all aspects of the jobs easily. The estimate feature is great and the payment processing is easy to use and very affordable compared to other merchant account services. App works great on Apple and Driod phones and tablets. Love the at a glance feature. I can't afford the full blown application yet but maybe someday. Thanks HCP and your developers for looking out for the little guys trying to make a difference. I appreciate you. - Sy Castro

Recommendations to other buyers: On the web version when scheduling you should consider a calender pop up that would allow easier access to dates and times. Or maybe I'm doing something wrong.

Vendor Response

by Codefied on April 06, 2017

Sy! Thanks for the amazing 5 star review! We are so happy that HouseCall Pro has helped you grow your business! We work exactly for stories like yours! Keep up the amazing work!

Awesome and easy!

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this app for 4 months and this is awesome! It is very easy to use and extremely affordable! Our customers love it as well.

Vendor Response

by Codefied on April 06, 2017

Julie! This review is amazing! We love to hear that you and your business are happy. If you ever run into anything never hesitate to reach out!

HouseCall

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: Nice software ,
It is very convenient for using. We like it.
We have already been using it for a long time and doesn't have any problems.
Thank you.

Vendor Response

by Codefied on June 23, 2017

That's great to hear, Pavel. Thank you for being such a valued customer.

Keep growing

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility

Cons: Buggy

Overall: I am overall happy with the app , its versatility, design and accommodating features make it an overall trades man dream come true.

The app needs work in the following areas.

1. Messaging:
The customer message feature is clearly bugged and is therefore useless. (After reading a message it's still read as unread )

It is impossible to tell when a new messsge comes in due to this issue .

2. Guides
I've often had issues finding certain tabs due to the intricacies of the app. When this happens I contact the live chat and they send me guides that are incomplete.

This is again not only useless , but frustrating as it shows that your staff is having issues with the app as well.

3. Phone and staff support

Since starting with the app I have found the customer support to be getting worse , the staff less knowledgeable.

Once implemented in a business, The app becomes a very important role in efficiency, scheduling and transactions. Any downtime , discrepancy or bugs in the app can cause considerable damage to ones business.

This is something that should be taken into account with regard to the importance of having a fully functional app with a support staff to back it up.

That is how I choose what app to use.

Recommendations to other buyers: Best app around , For now .

Vendor Response

by Codefied on April 06, 2017

Hi Yosef! Thank you for taking the time to do a review! Here at HouseCall Pro, we pride ourself on our Customer Support. If you ever run into anything, feel free to reach out with any questions or concerns. We are here to help you! Thanks again for doing a review!

Scheduling and Marketing

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using house call pro for scheduling. It was a great start that was able to help our scheduling. We have now moved to the advertising and marketing side of it where we can reach out to our customers. We love having the customer support and the ease of getting in contact with someone that can help us extremely fast. Our customers love being able to know when we are on the way and being able to track us also on the office side we can track our technicians when they are on the road working.

Vendor Response

by Codefied on April 06, 2017

Hi Austin! Thank you so much for the 5 star review! We are glad that you are taking advantage of those wonderful marketing tools! Keep up the amazing work!

Poor Customer Service

Jan 28, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cheap

Cons: It may be good for small businesses but the support is so bad that it is not worth starting with a company like this.

Overall: Purchased subscription, had many issues and tech support was so bad that I cancelled the subscription

Vendor Response

by Codefied on April 06, 2017

Hi. We would like to sincerely apologize for your recent experience. We would like to clarify the matter regardless. Please reach out at (877) 944 9010 so we can rectify the issue promptly. Thank you.

Truly outstanding!

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The overall simplicity of the software for our techs as well as our customers. They have all loved it!

Cons: I wish there was a way to create an invoice without having to create a job. We sell many items from our store front and I would like to create invoices from these sales.

Overall: HouseCall Pro is simply amazing! This is a product that was obviously developed by people that have been in the service industry and know what it takes to stay organized and grow your business. Not only does it cover all of the necessary processes, but it also includes features to make you stand out from your competition. We had positive reviews from our customers the FIRST day that we implemented HouseCall Pro! The support team is fantastic and has been able to help with everything that we have needed. I would highly recommend this to anyone in the service industry.

Vendor Response

by Codefied on January 16, 2017

Hi Mike! Thank you so much for taking the time out of your day to do a review! We greatly appreciate it! We are so happy that you are loving the software! Keep up the great work!

Not satisfied

Dec 27, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Just not satisfied. Called today to cancel for a refund and was told that I would receive a confirmation email shortly. Unfortunately, I never received and email or follow up.

Vendor Response

by Codefied on April 06, 2017

Hi. We would like to sincerely apologize for your recent experience. We would like to clarify the matter regardless. Please reach out at (877) 944 9010 so we can rectify the issue promptly. Thank you.

Excellent app and company

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I signed up for HCP in November and had a great experience. Customer Support was very helpful. The app is very easy to use and powerful for running a service based business. Highly recommend using the online booking service if you need to do online scheduling.

Vendor Response

by Codefied on June 23, 2017

Thank you for such great feedback, Fred. We're glad to hear that everything is going well. Thank you for being such an awesome Housecall Pro customer.

10 Stars if Possible

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-Friendly, Reporting Capabilities, Scheduling Visibility, Price, Ease of Use, Customer Service

Cons: NA. My only critique might be minor Excel inconveniences. I.E. when I export jobs, the line items fields are all in one cell as opposed to line items per cell. Very minor and very few cons on this software.

Overall: This software is top notch. My technicians are extremely gun shy with technology and very leery when I told them we were going paperless. Their concerns were quickly put to rest once they got their hands on a tablet with HouseCall. It is user-friendly and allows me the reporting and scheduling capabilities needed to run a service company. I researched 11 other similar software and can honestly say that HouseCall is the best bang for your buck. Additionally, the team there is always happy to help and are very responsive to any questions you may have.

Recommendations to other buyers: Keep up the great work.

Vendor Response

by Codefied on April 06, 2017

Adam! Thank you so much for taking the time to do a review! We love to hear how happy you are with HouseCall Pro! Keep up the amazing work!

Great Program and Easy to use App

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service, easy to use and download app

Cons: a few starter bugs and not easy to personalize the outlook of specific things, but they are willing to change it for you.

Overall: The house call pro app is such a great one for our business, we can schedule and create invoices with ease. The desktop version also allows for you to communicate with the technicians at a moments notice and they are great at response time and solving your problems. Even if they can't they will try to help you in the newest upgrade! Great for any service company

Vendor Response

by Codefied on December 13, 2016

Nicholas! Thank you so much for taking the time to review us! We are so glad that you are enjoying the software and most importantly, it's helping your business! We pride ourselves on our quick and amazing customer support team! Thanks again!

Great program

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very pleased with the program as I looked at a few. I am very happy that I chose this one. Housecall Pro meets my needs and it's simple to use for the guys in the field.

Vendor Response

by Codefied on December 13, 2016

Angela! Thanks so much for taking the time out of your day to review us! It makes us happy here at HouseCall to know that it's really helping you and your business!

Great for Service Business

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: When we opened a second location for our Carpet Cleaning and Restoration Business we needed a new way to do scheduling for both locations and we learned about housecall, It has been a tremendous help in scheduling multiple employees . Housecall Pro Support has always resonded quickly when I have had a question or problem and they are open to suggestions on what features their customers would like to see put into the app. New improvements to the program are constant.

Vendor Response

by Codefied on December 13, 2016

Nancy! Thanks for giving us an awesome review! You are such a valued member of the HouseCall Pro family! Glad to see you know about our amazing customer support team! Reach out if you ever have a problem or recommendation! Thanks again!

Housecall is AMAZING!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer service chat lines answer questions quickly and accurately. The ease of the use in the field made rolling out Ipads simple. It is very easy to use on tablets or smart phones. HouseCall pro makes improvements based on contractor feedback.

Cons: It does not offer reoccurring payments for credit cards.

Overall: Housecall has been, by far, the best business decision I have made within my business. From the ease of use, the the best customer service experience I've ever experienced, HouseCall Pro understands what being in a small business is all about.

Recommendations to other buyers: If someone wants to become mobile in the field, this program makes it simple to use for contractors and customers. Best purchasing decision for our company!

Vendor Response

by Codefied on June 23, 2017

Thank you, Krista. We love having amazing customers like you. We're glad to hear that we were able to help make running your business easier.

Software that helps grow your business

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Scheduling and customer communication

Cons: Havent found any yet

Overall: I own a small property maintenance company. We do mostly handyman work for residential and commercial facilities. I started out as a one man show and have been swamped with work. The major roadblock that was preventing me from scaling my business was the inability to effectively communicate between field technicians, office staff, customers, billing and scheduling. HouseCall Pro has remedied those issues and allows me to grow my business much more efficiently.

Vendor Response

by Codefied on June 23, 2017

Thank you for being such an amazing customer, Bent. We appreciate your feedback and are so happy to hear that we were able to help grow your business.

Absolutely love it, I want to go get more customers to put on the software lol.

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.
Tracking
Notification to customers

Cons: I wish it has a service ticket as well for track of chemicals used at customers house.
Climate
But it's awesome

Overall: I run a small Pest Control Business and Housecallpro is the way to go.
Easy as 123

Can't complain at all I love it.

Recommendations to other buyers: Get it if you want to get paid

Vendor Response

by Codefied on June 23, 2017

That's great to hear, David! Thank you for being such an awesome Housecall Pro customer!

Great system with great support

Jul 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Systematic

Cons: It doesn't have a sales capabilities like a CRM

Overall: It has stream lined our business and made it more efficient. Clients love the automatic followup and the ease of operation.

Vendor Response

by Codefied on June 23, 2017

Thank you, Angelo. We appreciate you being such a great customer and are glad we could help streamline your business.

Best Business Sales Scheduling Software Their Is.....

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Limited on production end.

Overall: I have used all the other systems and nothing compares to Housecall Pro. It's easy to use and is 10 times cheaper than the rest.

Great System

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The chat feature is actually quick and a real person. I hate sitting on old with customer service.

Cons: I have to enter invoice doubly into Quickbooks because we use the desktop version.

Overall: We looked at many different software programs for our business. We decided on HouseCall for a trial period and love it. This system is nice for field work because the invoice can be standardized and emailed in the field from phones or tablets. We have sales reps that are out of the office and they can quote and invoice from anywhere and I get an email after payment is received.

Vendor Response

by Codefied on June 23, 2017

Thank you for the great feedback, Jennifer. We appreciate you being an awesome Housecall Pro customer.

Referral of software and company

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: One place takes care of everything you need

Cons: Haven't found it yet

Overall: I am happy to refer House call through to all my friends they are outstanding text service is fantastic the price is reasonable and they keep adding new things to make it easier so I can say keep up the good work guys

Jm callahan
Carpet cleaning
Beaufort sc

Recommendations to other buyers: Get with it make it easy for yourself

Vendor Response

by Codefied on June 23, 2017

That's great to hear Jim. We're so happy to have you as a Housecall Pro customer.

A Life Saver

Jun 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's very convenient and impresses clients.

Cons: You can't edit your customer info or set up recurring appointments from your mobile device.

Overall: As a new service business, Housecall Pro has taken the headache out of tracking appointments. It syncs with accounting software, too! That's convenient. The charts and graphs are amazing as well. It has cut my expenses drastically.

Recommendations to other buyers: No

Vendor Response

by Codefied on June 23, 2017

Thank you, Lawanda. We appreciate your feedback. Thank you for being such an awesome customer.

Great Tech App

Jun 12, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy tracking

Cons: Time consuming inputing information on services.

Overall: Love to keep up to date with clients and employees. It's easy to use and like the idea of all employees and clients being aware of time and expectancy.

Finally, dispatch software that works for the one man small biz

Jun 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mobile app for Android. As I'm on the go, they keep the customer info and estimated quotes I dole out right in the palm off my hand on my Note 5.

Cons: I wish they had a better widget.

Overall: I run a single manned mobile locksmith company. I tried exhaustively to find a dispatch application that wasn't "an arm and a leg" expensive, and provided the integration and features I needed to make my business flow smoothly. The search ended when I found HouseCall Pro. They are exactly what I needed, and they are free! I'll have no qualms with purchasing the premium packages once my company grows into needing them because of how well I'm treated as a FREE client!

Vendor Response

by Codefied on June 23, 2017

Thanks Chris. That's great to hear.

Lily Roses review

Jun 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Estimate & Invoices in one app

Overall: I love this app. It keeps my schedule straight and lists all my clients with info. I love that you can do an estimate and a quote on there bc thats all i need really with a cleaning business.

Vendor Response

by Codefied on June 23, 2017

That's great to hear, Amy. Thank you for being such a valued Housecall Pro customer.

Best Dang Software I've ever Used

Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Software has saved me countless hours every week. My invoices Look more professional, I have saved Cash on processing Credit cards, and it has proved time and time again, that, it is easy to manage my employee's through this system. Thanks to all.

It just keeps getting better

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I originally signed on with HouseCall Pro because it was a very good system on mobile, compared to its competitors. The fact that I could clear credit card transactions through the software at a very competitive rate (and pay the same amount for the software that I used to pay for credit card processing fees) made it very attractive.

It had one large weakness--it didn't offer any business information. I could not use the software to figure out how much I made last month.

As time went by, they kept constantly improving in small ways, making the interface better, making mobile work more smoothly, making things easier for technicians, and more. Every couple of months there was some new convenience or new feature.

Now, with the update today, I can dig into my numbers, there's an easy to understand dashboard that gives it all at a glance, and it is doing what I always wanted it to do. The software was well worth what I was paying even before the update, but now it is even better, and I expect them to keep improving it as time goes by.

Excellent software

May 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software and really easy to use. Can use a few more feature on the app version but I'm sure it will get there eventually. Definitely a must use

An absolute MUST HAVE for the self-employed

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just cranking up a new floor cleaning business and this app takes the headaches out of estimating, scheduling, invoicing, etc. I am exciting about growing this business with House Call Pro.

Review

May 29, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like service pro. I. Would. Like to. Be. Able. To. Do. Reports. On. Sales. And. By. Erea. And. When I. Print. Work order. I. Would. Like. To see. Date. And. Time. Job. Is. Not the. Date and time it was. Printed

House call Pro

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We wish you could export financial details easier but the program is amazing and simple. We give it 5 stars!

Very easy to use

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am enjoying having this as a part of my business

This app proves to be an asset to my business. it's easy to navigate around and useful. isiimpresse

May 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I haven't found any cons with housecall. Except maybe that you cannot start an estimate or project up with out syncing it to a contact...that makes figuring up some flat rate fees or nameless clients projects for estimate purposes only is time consuming. There are to many pros to list and I've barely gotten started with the app.

Great .my company isore professional with pro invoices

May 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Love the help provided by pro staff

Just been using a few weeks and I love it

May 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I haven't used it long enough.

I wish I signed up earlier than I did

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great tool. My Techs as well as my clients love it. No more written invoices. No clatter. I am better organized when it comes to scheduling now.

It helps make lifr easy

May 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software, great customer service.
The only con is that sometimes you cannot connect to the server and you cannot operate the app in these conditions- hardly ever happens though.
I love this product and service, my customers are very impressed by it too. :)

Using it to manage my handyman business

May 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use - has all the features and more of mHelpdesk. Great customer service.

BEST PROGRAM EVER!

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had done MONTHS and MONTHS of searching for the right software program for our small company. Everything was sooo expensive. But then I came across HouseCall Pro. Not only is it reasonably priced, the customer service has been AMAZING! Their chat lines make it easy to communicate and voice suggestions. They take suggestions and actually make improvements based on those suggestions straight from the contractors instead of a computer programmer sitting in the office. The customer's LOVE the texts and the on site payments make it seamless. Their credit card fees are VERY reasonable. Hands down, signing up for HouseCall Pro has proven to be one of the best choices we've made for our company! Every small business needs to know about this program!

HouseCallPro is the Best software !!!!!

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using HCP for several months. We enjoy the ability to schedule jobs and manage them in real time. Would like a couple of features added but we really love it. Not sure how we would get along without it anymore.

We have been using HCP for 6 months and just love it!

May 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a work in progress and as an ac contractor there are functions I need that not all other contractors need. My requests to add certain functions do not go unheard. Today I was notified by email that yet another one of my (and other contractors as well I believe) requests have been added and is now a function available to all. You cant just take this program and feel limited to what functions are available. Call the awesome service team and speak with them. Hell the owner even takes calls, how great is that. This program may not be for everyone but it is now the heart beat of our dispatching. My customers love the email and text notifications they get when they are added to the schedule and when the techs on his way. Saving picture attachments is a breeze and so important. This doesnt take up resources from my computer because its cloud based.
Welcome to the technology age my freinds, hang on and enjoy the benifits HCP brings to the table. I would be willing to pay more if I had to, its worth it! Dont let the owner read this!¿¿¿¿

Perfect for Anyone in The Mobile Service Industry!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using HouseCall Pro for a few months now and it is great! Very easy to schedule jobs, competitive fee structure for credit card processing, and quick disbursements from your HouseCall account to your bank. The interface is simple and easy to use. No issues having the employees open it and be able to figure it out without any training necessary! I was going to get a Square account for my payment processing, but then I discovered HouseCall Pro and I'm so glad I did. I had been manually texting or emailing job info to my employees, but this app makes it so much more convenient and organized!

The only con I can think of at the moment would be that you can't check in to see where your employees currently are. I would like to see a feature implemented in future updates allowing for the person scheduling the job to be able to see on a map where each employee currently is to be able to choose the closest one to send to the job.

Other than that, I would have to give the program 5 stars. It has done everything I had asked of it and it runs incredibly smoothly. Never had it freeze, crash, etc. Would highly recommend to other small business owners!

Quick response to inquiries and lots of very useful features

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new subscriber and I am amazed at the quick response to my questions and all were answered to my satisfaction. The app also has lots useful features and makes my life as a start-up business easier.

Use it every day

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Team is responsive, app works great
My business has increased as a result of using house call.

EXCELLENT

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BEEN USING HOUSE CALL PRO FOR JUST OVER A MONTH. WHILE SOME LEARNING CURVE IS NEEDED, ALL PROGRAMS HAVE THAT CURVE. SOME NOT AS EASY AS THIS. I LIKE THE ABILITY TO GET PAID RIGHT THRU THE APP. FASTER MORE CONVENIENT. GETTING POSITIVE FEED BACK THRU CUSTOMERS WITH THE MESSAGING THAT TECH IS ON HIS WAY IS A HUGE PLUS.

Easy to use absolutely love it.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used other service management apps this one is by far the best one around. The app us fast and very intuitive . Almost no learning curve.

Wonderful source of making money.

Apr 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Brilliant Idea with with great development. Overcomming on everything in near future. House call pro is just like right hand for everyone.

The staff is so helpful!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The website can be a little overwhelming at first, but there are readily available tutorials to watch, the staff is there to help during business hours via chat, and you can schedule a training with one of their staff members!

GREAT GREAT GREAT Has made me LOTS of $$$ in my business!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Awesome and so pleased with HouseCall. I switched from Jobber about 8 months ago or so and am so pleased with HouseCall. All of the features are amazing and are very user friendly. Very easy to use and navigate. I love the SMS and email notifications, the mobile APP, and how the customer is notified of who (by name and picture) is coming to the property. The Marketing options with email and automatic postcards are awesome as well.

I would say the biggest feature though is the Customer service....these guys are spot on!

Like the program

Apr 11, 2016
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Wasn't able to use with QuickBooks desktop.

HouseCall Pro makes my life easier!

Apr 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using hosuecall pro for a while now and I am so impressed with what it offers. It puts all of our jobs all in one place with real-time updates. It makes staying organized and on-top of the team very easy. We can virtually see where everyone is at one time and how the jobs are progressing. Aside from the product itself, the team at HouseCall Pro is amazing. They take all suggestions to heart and do everything they can to help. While there are other similar products out there, I put a high value on customer service, and HouseCall Pro certainly has the highest level of customer service.

House call the greatest tool on earth!

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: House call Pro is unlike any software or app available. It is specifically designed for contractors and service personnel just like me. House call gives me simplified easy to use tools that keep my administrative tasks organized so I can spend my time on the job making money. Just when you think it couldn't get any better they come out with a feature that makes your job even more efficient. House Call Pro makes it possible for anyone to run a business, and I wouldn't still be in business today if it wasn't for Housecall Pro!

Information

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you for the continual improvements. Still looking for a review system tied to the final invoice or reciept sent to the customer and then a way to capture that data in the system.

Great to use

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: The only real issue I have is when you get a phone call you're in the field you cannot access this program. And if you're using the free version don't dare call in you'll get scolded for customer support

HouseCall Pro

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very responsive support team. I have used them often while getting started. The support team has a very fast response with actual solutions. They are also very responsive and attentive to improvement suggestions.

The software is very intuitive and helpful for the tech in the field and for anyone administering in the office. The sheer volume of automated features that allows techs to manage their jobs and owners to manage their sales makes it a must have software for any small business.

Great product

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software makes my workload a lot easier. Customers are automatically kept in a database, thanked, and reminded.

Skip the trial... Get a demo and sign up!

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great service that I have benefitted from greatly. Makes marketing and serving my customers easy and they love it.

great stuff

Feb 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has everything except a customer survey that gets sent out to my customers after a job is complete but im sure they will implement that soon

Easy ways to schedule.

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The scheduler from HouseCall Pro is a great addition to our business. It helps organize, coordinate invoices with Quickbooks, communicate with clients and keep techs on task and accountable.

In a class of its own

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I first started using HouseCall Pro for Brightside Pest Control I was afraid it did not have the features I have grown to need. The UI is so simple and straight forward. I thought surly it must be lacking, but as I went through all the menus I was not missing any of the things I consider as ¿needs¿ to run my business. In fact when I found more than I expected. Customer for life!!

Fairly New User Finding HouseCall Pro to be a Life Line in the office and the field!

Feb 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Legacy Services Carpet Cleaning needed a program that would stream line our best practice in house, and allow our technicians and office better communications. We have had just a few things here and there we wanted to see changed, especially for visibility and actions in the field as it is different than the desk top. HCP team has worked with us on every question and helped us to learn ways to get what we needed out of the system. Even when the program has limitations we find away with their help.

Best part!! The HCP Team listens to our needs and rolls out these changes. We understand HCP is growing as company, as are we, and we enjoy the journey together with this team. I would recommend this product to any other service provider out there. We have not even gotten into the use of the App with our Customers and look forward to this this month!!

Thank you HouseCall Pro Team!! You are an extension of our Legacy Family and we appreciate your support.

The best booking system

Jan 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: House call pro is the best booking system they provide not only booking, marketing and accounting connection as well ... They made our job easy

Excellent

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HouseCall Pro turns our life much more simple to manage our schedule for our Cleaning Company. Simple, very proactive, excellent customer service and great price. Highly recommend!

Great Program for small business

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HCP staff are always actually listening to input and improving on it every week. I would recommend it to any small business.

Amazing App/Software

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched over to HouseCall and it has made all the difference in the world for my small business, my technicians, and my customers. The interface is smooth and intuitive, the ease of scheduling & rescheduling is streamlined, and the stats/tags make tracking customers and sales hassle-free. Furthermore, by design, the software makes communication with customers extremely easy and effortless.

Work's fantastic for us, it's exactly what we needed to run our service calls more efficiently

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love this program did my research for several week's got in contact with the crew here and was walked thru a training class/ demonstration with them and by the time we were done I was sold on this program and glad I made the choice, freaking love it

Hands down, this app is the reason for our business growth

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This really is a great app for running your business on the go and in the field. We've tried 5 or 6 apps before this one and you really cant beat the price for the features they offer. The app handles everything we need right from my cell. From creating jobs or estimates in the field to collecting payments by credit card. All of the client and job info is available, as well as any special instruction notes. By far the best feature is the text alerts to clients. It saves us calling, or getting calls from the clients wondering where the crew is or when they'll arrive. Scheduling and routing features are a bonus. It has really helped us grow our business.

Speeds up your POS and Estimates now!

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: House call pro personnel have been great to work with! They are making changes daily and take your suggestions to heart. I have made suggestions and they implement them. Great company.

Simple, Affordable, Evolving

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I use HouseCall Pro with my HVAC company. This tool is easy to use, and it keeps getting better! My customers love receiving text & email notifications when their tech is enroute. My Techs love how easy it is to clock in and out of jobs without extra communication.

Great timesaving app

Dec 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at HouseCall Pro are great to work with. They are continuously improving the features and quality of the product. They listen to ideas for improvement. this app has saved me tons of time each week from scheduling to invoicing and more. Love this app!

Field Service Software

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and has everything I have been looking for in a program from keeping track of customers to scheduling jobs

Great for a small business

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been easy to use, reasonably priced, and great customer support and service.

Esay to operate and runs on my I phone. Love it, make my business look bigger than it is.

Dec 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only problem I had was the time it takes to upload photos at job sites.

Supurb customer support for the best software since the computer was invented.

Dec 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clean interface, fast processing, cloud based, and responsive to your interface no matter if I have a android, iphone or some old dell laptop that I got out of the dumpster. House call pro turns my company into a power house providing me with instantly updating customer notes, making this one of the best CRM's /dispatching software's in the biz!

One of my favorite things is checking the map that has all our customers pin pointed on it like Ive been throwing darts at the map for a decade. (Thats how many customers we have) and it wouldn't be that easy without the wonderful House call pro and the talented staff located in the heart of Silicon Valley. Thank you many times for listening to your customers and implementing features we need!

Perfect app for the in field service company

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this software program works great for service related in field business. easy to use. they do regular updates. completely satisfied!

I give house pro 10/10 for being user friendly and having great futures to make my job easier.

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with this software have been great. the support team is very friendly and helpful
No negatives so far i like it alot. thanks housecall pro

Like Tony the Tiger says ----They're Grrrreat!!!!

Dec 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Housecall Pro has delivered from the first time I contacted them. The software review process should have lasted 20 minutes however it took 90 minutes. In part to the fact I had tons of questions - he never rushed or pressured me to end, even though he had another session scheduled after mine. Needless to say I joined and it has been a wonderful experience since.

Love it

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love it, easy to show my employees to use, easy access to look up customers, quick payment and easy to send estimates.

Absolutely LOVE this system!!

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software system is amazing! We started using it a few months ago and right away it made my mobile based business simpler to manage. From scheduling to getting paid, everything is so streamlined. Every time I have had a question the team is right there to take care of me. I could not be happier with the customer service. I own a fireplace company and this time of year gets crazy. I feel like this is the first year that I have been in business that I feel like the rush is manageable. My office manager loves the software as well. It is so simple to use and yet so powerful. I could go on for days about how much I love it, but my best advise would be to try it out for your business to see what I am talking about

Great Customer Service

Nov 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is always changing for the better. I still wish we could send an invoice with an amount owed prior to the service. Our customers are not always home. We answer emails every week from customers in regards to invoice totals.

It is the best and easy software to use.

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Every thing works so perfect and there are no errors and very fast to us.

Could be great just needs a little tweaking

Nov 29, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The biggest problem I have is setting service area. I only work in 3 county's. The other thing is the moble is a little difficult.

Absolutely amazing!

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: These guys are absolutely amazing! Their customer service is so good. I have loved their chat feature and the fact that they are always making updates and improvements to the app and site. Definitely recommend house call pro

Can't get Paid.

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: SIn the last two weeks I've experienced problem when trying to send the final invoice for customer approval . It shows a message "the app is just recovering from a crush, if the problem persists contact customer service. That's what I did on Monday and Tuesday morning, the girl recomended me to turn the phone off and then turn it back on, uninstall the Housecall app and rerinstall it again. I did it and the issue persists with the inconvenience of not getting paid through the app not even using credit card payment. No way to get paid. I already have not enough money in my bank account . This is very unusual. I'll be so happy finding out Monday morning this problem is solved, I mean I'm sure you guys are going to figure it out. This detail may help all this took place after I did the "update" of the Housecall Pro app.

New Account

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started, but are very impressed, so far.

It works for me

Nov 28, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: There are a few things it's messing, but for the most part it's great.

I love it

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been trying to find a service call program for about 2 years. This is the first one that has come close to all of my needs.

Highly Recommend!!!

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you are in the service industry, I highly recommend House Call Pro (HCP). I am the single owner operator of a carpet cleaning business. For me, its exactly what I need, especially because I am on the go all the time. Having your whole business mobile has made my life easier and my business more efficient. The whole marketing system is also turn key. Very nicely done. The company is constantly tweaking the service based on input from their clients.

Email and Postcard marketing is very easy and effective.
Email invoicing is awesome especially with a link to pay by credit card online.
Customer service is amazing
Text message alerts to your customer letting them know you are on your way or finished is a plus
Job schedule pushes to Google Calendar

it is very useful in my carpet cleaning business

Nov 23, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the program, it has a TON of potential & useful aspects about it. Great for job/customer tracking. Customer service is FANTASTIC! Some aspects don't flow very well requiring additional, repetitive or unnecessary steps, but overall, great app. C.S. is very attentive & responsive to suggestions though.

Excellent scheduling software

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely amazing is the easiest way to put it! Customer service is next to none, ease of use, and customer interaction are just a few of the reasons I will be a long time user.

Thank you HouseCall Pro!!

Fantastic

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program was great when I starte d. But it has continually gotten better. It is way beyond by expectations.

Housecall Pro is my small business go to software!

Nov 16, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best part about this is it offers just about everything my HVAC company needs. We are very small and compared to other software the price is great. It has dispatching, customer emails and postcards that can be sent, updates the customer so I make fewer phone calls, money is quickly deposited to our account with no hidden fees. I like knowing exactly what I am paying for and housecall does that. The only cons to housecall are my ability to add my services and descriptions of work performed on each call. Its format is mainly for a single item and its charge. I also don't like that I can't reflect work performed and a negative quantity if I don't charge for a particular service. It only gives me a choice of adding a discount. I am able to work around these small issues and overall I love Housecallpro and its the best thing that happened to my new business.

*Customers rave about the emails they get reminding them of their appointment and the text message notices when my technician is in route!

House Call Pro is a Revolutionary Program for your Business

Oct 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before HouseCallPro ¿to say our office was disorganized ¿ is a gross understatement.
Not only were there flaws in our scheduling system, but tracking estimates, jobs in progress, and making sure clients were billed properly consumed much of my day. And even as hard as I tried, I simply couldn¿t keep up with it all.
The moment we implemented HouseCallPro, my work life changed for the better.
All of our customers love the built in appointment reminders and texting feature to let them know when a technician is on the way. This feature also eliminates No Shows or people forgetting they¿ve got an appointment. The program itself is easy to navigate and for the most part I was able to learn it in less than 24-hours. It is so user friendly and simple to navigate!
And if you do run into questions, one of the BEST features to this program is the live Help Chat which gives you a direct link to the three designers of the program. And they are awesome guys who are always extremely helpful (and fun ) to talk to when you need assistance.
Now that we¿re headed into our busiest season as a fireplace/chimney company, I¿m really seeing the enormous difference this program has made in our daily operations. We rarely have client confusion over scheduled appointments and all our invoices are being paid on time.
If you¿re looking for an easy, affordable and effective program to help revolutionize your business, HouseCallPro is the program for you.

Great App!!

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Perfect for assisting in the transition to paperless invoicing!
We wanted to try it for a month with just 1 tech. and our office just to see who it worked and by the end of the second week we added the 3 other techs. I have also rec. this service to a couple of my friends who have since come on board.

Efficient!

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This app will have your business running efficient.

I'm an owner operator and it makes your life a lot easier

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons if your thinking of getting house call do it you won't regret it!

Constant Updates!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HouseCall Pro is continually being updated to be fluid with many industries. We have held out for many years on an old but excellent program, Route Rite. HouseCall offers immediate realtime scheduling, invoicing and payment processing. All paperless and seamless with Quickbooks. Better every time we use it. Immediate Chat help and online webinars, videos and quick responses.

A really great investment. Can't beat housecall pro, for the money.

Sep 27, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software has made my company appear much more professional. My cliets say they love the estimates and the invoices that I now produce. Housecall pro, helps keep everything organized. The text reminder feature has saved me from making several wasted trips to customers houses.
The mobile version has a bit of a learning curve. However, they seem to constantly be improving the app.
I wish they had a better online scheduling system. My clients are demanding this from me. A call every now and again from a housecall representative would be nice.

A program with all the bells and whistles!

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program is the best scheduling program our company has worked with so far, and I don't expect to ever work with another. Housecall pro is an intuitive well designed program that will help any small business owner grow their client base, and keep the customers they already have. Also, the technical support for House Call Pro is the best we have ever worked with. They are on top of every problem and new feature request.

Great so far

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Getting easier every time I open app.
Great tool for my gutter biz.
Joe jennings

I've always liked it. However it is slowly getting perfected each week.

Aug 16, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: No autocorrect spellcheck. Seems we are getting there with my cons I have had over the time I have used this app. Kudos for diligence working toward perfection.

HouseCall Pro, has helped our business tremendously. We are very pleased with all the functions.

Aug 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The functions and capabilities the software has are so useful, the wonderful technicians (Chris) are so well informed. If there is a question or concern they always are so prompt to answer. If you have a need not met, they are precise with getting it solved. They work well with the programmers to add any new functions you may need or improve it. I am delighted with HouseCall Pro, I will recommend them to anyone, Thank you HOUSECALL Pro your, Amazing!!

My customers love it

Aug 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My customers keep telling me how much they appreciate my professionalism with the prompt text and email alerts about scheduling confirmations, estimates and invocing/receipts. They also think it's great to get a notice when I'm "on my way"
This app has become my CRM, scheduling, invoicing, estimating and payment system. I am ready to switch from desktop to Quickbooks online to get that benefit now too. Having the web portal to do more detailed work is great too although I always wish I had the full functionality in the field as well.

Its Excellent application

Aug 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ease of use and excellent customer service

Great app and good price

Aug 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The people behind this are super responsive!
This is easy for a no tech person to use also

Best software for the price

Aug 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have two trucks for my pest control business. This software and mobile app save me money and time.

FSM / Scheduler / Appointment Reminder - All in one!

Jul 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked for a FSM/CRM/Appointment Scheduler software for 18 months. HouseCall is, without a doubt, the best all-in-one solution, and it's only getting better. Highest recommendations.

PROS as of July 14, 2015:
1. App for field technicians is awesome! Best I've seen.
2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps.
3. Automatic e-mail reminders sent to customers.
4. Postcard marketing campaigns.
5. Quickbooks compatible.
6. INCOMPARABLE customer service. They have the best group of people working for them. They are always there to listen to requests and solve problems. Messaging app within the desktop software lets you communicate with them directly anytime.

CONS as of July 14, 2015:
1. Clunky and glitchy scheduling 'applet' -- sleek in design, but I value function over form.
2. "Calendar Views" are sloppy and difficult to read if you have many employees and/or jobs. Practically useless. We must therefore still rely on Google Calendar to view resources and employee availability.
3. No automatic reminders sent to employees...yet....
3. No customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.)
4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar.
5. Very weak CRM (no multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

All this being said, PROS far outweigh CONS. The HouseCall team is professional and eager to listen to suggestions. They are always improving, and they are working with us all the time on our feature requests. It is becoming a better software with every release. I love HouseCall and it comes with my highest recommendations.

Great product, very easy to use and great customer service

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You can now integrate with QuickBooks online. When you do this your whole business changes. You no longer have to sit done with a calculator and add everything up at the end of the month. Housecall pro sends everything to QuickBooks. I Dailey enter my expenses that are not reoccurring . I run reports and know how I am doing . With the housecall pro I have my job cost when I talk to the customer and can make changes quickly if I have to. I can set the prices up after the phone call when I have time not when I'm in front of the customer ad feel pressured. There is also a feature that has saved me some embarrassment and that is there is a picture of the house for most of the jobs in the city keeping me from knocking on the wronk door.

Every painter should have this

Feb 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This app makes my job so much easier. Great way to keep in contact with my customers. I used to stay away from accepting credit cards, but with app it's so easy and cheap, 1.99%, that it really opened up my client base. Most importantly, it's really easy to use.

We could not be happier! Best move we ever made!

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This platform is literally the foundation of our business. The HouseCall Pro app handles all the details so we can focus on our customers. We are proud to be in association with HouseCall and even feature their logo on our business cards! Great customer service and a very user friendly platform. Highly recommend!

Great App

Feb 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This app works well for my contracting business. It allows me to easily manage my jobs and dispatch my employees.

proud to be apart of house call

Feb 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: House call makes life as a business owner much simpler. There's literally everything I need to run my business successfully in this one app. I've been with house call for 14 weeks and I've done around thirty jobs. That's thirty new satisfied paying customers that know me, my company, and my craftsmanship. The software is well put together. Its extremely simple to use.

Great company to help you advertise your business and make money

Feb 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great company and a great way to get your name out to the public.