Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

361 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Codefied
  • www.housecallpro.com
  • Founded 2013
  • United States

About HouseCall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


HouseCall Pro Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

HouseCall Pro Reviews

Housecall pro i a really good system for my business, you can track your employee, your jobs, it is

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the scheduling is very easy to use, and to keep track of the time to start and finish also, the transfer to quickbook is very easy you can consoliate your account with the bank

Cons: when you have a previuos client and want a new job, you can not schedule the job, I do not recall any other negative issue.

We have used HCP for one year and have been extremely happy with the software!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is organized and easy to find. HCP has simplified the process for booking jobs and reviewing customer details. My customers love the email reminders and I feel that it gives us an edge over the competition. I love that I can sort jobs by technician, date, etc. making my month-end reporting is so much faster. I also utilize the "tags" feature and love it. This software has been a game-changer for running my business.

Cons: We have had some issues with getting the pricing sheet organized properly for our business. It isn't working perfectly for us but the staff at HCP working to fix our issues.

Best scheduling software.

Sep 17, 2017
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most about this software is that it's easy to use. Everything is organized with a calendar, customer, and price list section. I love that I could use HouseCall to book my Facebook, website, and Yelp clients. Customer service is also great they always answer my questions right on time.

Cons: The least I like about the software is that it is a little out of my budget.

Overall: The benefits I received from this software is that everything is organized. My clients are organized and their schedule.

so far so good

Sep 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has pre-installed jobs. I like the fact that there are jobs in my field that are already populated and all I have to do is input the prices.

Cons: won't allow you to erase customer contact ,every time I try to erase a customer's name from saved account it keeps popping up

Overall: it enables me to keep track of my jobs and allows me to invoice customers

Absolutely easy convenient and professional.

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it helps you track open invoices and the sending of the appointment confirmations as well as the reminders for your customers before hand and the en route message too.

Cons: Would like a feature where it would save the clients payment information especially for those recurring jobs so that we could collect payment without having to bother the client again for their information. Some clients have asked if their payment by card can be saved as a convenience matter. Hopefully soon.

Overall: Helped to be a lot more organized and collect payment faster as well. The reminders for our clients is a big help as well.

I'm very happy with all the features HouseCall pro and their staff provide for my clients.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: In a client based business, nothing is more important then my clients being informed of my business activities as it relates to them. Communication of our where we are and when we show up. Also at the top of my list is the ability to record my time on he job, approval signatures, and emails! HouseCall pro does this!!

Cons: NO FREAKING PAYROLL! (I'm not mad) but it is bad. You'd be the whole package! But alas..., I must use wave (a free payroll app)

Convenient and easy

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This applications applys all the templates with easy to use formatting. Great communication with the customer and Eta feature is excellent!

Cons: Sometimes it can be slow or you have to reload/refresh screen a lot, other than that very effective

I like house call Pro

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Nice that techs can look on phone, but we always provide a printed copy
Ease of use
Just wish it would tab and wish it would print out the date that we put in not the date we print it
but otherwise i really like it

Cons: I would like for the date you put on the invoice to print out that date!! it will switch the date to the date you print out
I would also like the tab function, when putting in details you must click the next line instead of tabbing to the next line- Fix these 2 Items

One of the customer rep from housecall has been amazing and wonderful in answering all the questions I have

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I really like how it does the invoicing, scheduleing, and notify customers before job and after.
It makes everything easy

Overall: I like everything about it
Everything is easy to use and if you have any questions they can anwser them easily

seems great, only I need more trial time. but I like what I see

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: accessibility!

Cons: I couldn't figure out how to label a job best, by types or by names, then products. just needed more time to work with it

Overall: none , I ran out of time in trial period

Been a very valuable tool

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Phone and desk top usable. Its nice to be able to pull out the IPone and have my customer base available in the field>

Cons: not many Cons A little slow at times but im not sure if thats my equipment or the software itself.

Overall: A good source to keep records and keep up on my customers

Easy to use everywhere

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can used it on my phone and my computer I never have problems with it, i don't need customer service because is real easy.

Cons: I can control my employee, because I know where are they, what time they start the job, when they finish every house, really easy to get payments. I love it.

Overall: My business is really organized, I have everything under control, if I traveling I controlle the schedule the payments the hours in my phone.

I tried others. This is the best !

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They really have an awesome system. It seems they keep making it better !
I tried other systems and they do not compare. Very easy to navigate and process jobs. Job info input is easy and wuick

Cons: Credit card processing does not let me know exactly with payment has processed. It lumps payments together so when I read bank statement I can't distinguish payments

Overall: Saves time

Wonderful, saves so much time and tracking of jobs

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How Easy the app is to use on phones, laptops. How much it has improved proficiency in billing routines and timing.

Cons: Need separate sub categories for gas additional mileage per employee, also job/customer/machine notes, links

great scheduling system

Aug 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: its free and it contacts the customers. i can even have a streeet view to remeber what house i am servcing

Cons: I wish it was easier to change the date or time. and i wish when you click start and stop it can tell you how long you were on the job

The app offers what other apps charge several hundreds of dollars or thousands more for each month

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and flexibility, The picture of the address location, the "On The Way" button to alert client, unlimited employees,

Cons: the ability for subcontractor employees to accept or decline a job where I could send a job to multiple employees/subcontractors and it will allow one to accept it and then it goes away from the other peoples app, the map is a little laggy of where the employees are but not that big of an issue I would like to be able to see which employee is closest to job location before scheduling employee

Overall: The ability to schedule employees/subcontractors and keep track of scheduling

Super funcional

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use,very practical, the calendar. The time, same don't speak the language and I still can use it

Cons: I haven't think of any thing .please I'm and old lady give a break. Plus English is not my language and I still can use the HouseCall pro that sed very much of the app

Housecall Pro has helped our business so much. Freedom from data entry! A small business dream!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quickbooks integration, customer notifications,messaging to employees and customers, and scheduling are what we like the most.

Cons: The estimate will show up on the schedule like a job and my technicians get confused. Sometimes the app will stop working when I have just entered the customers info and I cannot move forward. I have to start over or take a screenshot to save info.

Love it!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use. I love how it is constantly improving and making things so much better. Improving the already improved. Anytime I have had a question, always a quick response for what I need. I love that you can use it on the go for those of us with busy lives.

Cons: That it sends a link for customers to download the app but it doesn't always work. Overall not a huge deal.

The product works great and gets us to our customers on time. The custs like the notifications too.

Aug 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of adding a customers info & setting up their appointments. I also like the way we can leave notes about the job, so the whole team is kept in the loop.

Cons: It should work with Apple CarPlay so I can see it on my car screen instead of just on my phone. I don't like the way the screen scrolls forward occasionally while I'm trying to review my schedule.

Overall: It gets the team scheduled and has info on the spot that we can use to speed our appointments on their way.

It has saved us time and money in labor and fuel costs.

Aug 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Dispatch jobs or change jobs in middle of day to accommodate customers needs and move men were they are needed when emergencies occur. Pricing is reasonable.

Cons: Price list is not easy to use or change or update in the field. We would like have our electrician or office staff be able to easily add or change materials in the price list and update prices in the field.

Overall: Saved time and money and no paper.

Its taking time but slowly I am learning more about it

Aug 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Not as open and easy to change some things as I would like but the customer service is amazing. I really like the availability to pay through the app but haven't set it up yet with the bank which I am going to do today.

Cons: Still having difficulty adding employees and industries I am hoping to figure this out real soon so I can have other employees do these invoices.

not very functional for a general contractor

Aug 20, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to track jobs scheduling and keep all the information in one place is great! Address link to google ! Store notes!

Cons: its not functional for a general contractor who does estimates all the time.
there is no option to save a message for a quote or an invoice. (cant have same message for quote and invoice DUH)..there are other issues which I have forwarded.

Overall: better tacking and scheduling

We looked at most of the programs on the market. Housecall Pro is simply the best.

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Housecall Pro is equivalent to hiring several office staff. We can't imagine how we ran our business without it. Considering the cost, it would be dumb not to have it. We tried most of the other applications and nothing came close. These guys really understand the needs of our business. Our customers love it too.

Cons: Can't think of any real cons! It would be nice to have the ability to upload photo's into the services and materials database. This would give our techs and sales staff an easy way to show our customers the items they are considering purchasing by eliminating the need to jump out of the application and search for the correct photo elsewhere on our tablets or smart phones. It would also help eliminate confusion and subsequent billing errors while preparing final invoices. A picture's worth a thousand words!

Great software for businesses

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly once you get the hang of it. It keeps all the customers organized and it's very efficient. It saves the history for each job and all the pictures. I am able to print off my invoices using the envelopes linked to the size which makes it very simple. I love that it links to Quick Books. Customers love it. They like how they know when the technician is on their way, starting and finished, and they can track them. The app makes it simple to pay online with a credit card. Overall, I'm definitely very pleased with the software and app for our business.

Cons: Working out some kinks with how it links to Quick books.
It's takes more time to schedule then using the iCloud calendar, but is definitely more efficient, so that's still a pro.

Great Product, Keeps me organized

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of scheduling, dispatching, collecting payments (knowing who has and hasn't paid), reports, communication with customers, one click mapping

Cons: It doesn't put the correct tax collected into the correct category. In Texas we have multiple components and with housecall you only have one. So, it doesn't sort the tax correctly.

Nothing compares. We do not need to type 100 min characters to explain the experience HCP IS awesome

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything... i do not need to type 100 min characters to explain this software, awesome is enough

Cons: No card swipe, even with the scan it take time to type. Other than that HCP is a great software program.. the ease of use is refreshing. (P.S. if you use any of my review for promotions We would like 20%) no kidding!

Marshall Robinson when above an beyond to show us the behind the seen w/HCP! Truly Phenomenal :}

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything was simplified. From adding new account to exporting of existing clients. We love how you can communicate with the client to closing the sale an accepting payments. Also the ability to e-mail clients.

Cons: Not being able to add the ap to our social media channels. I have another online business and the use of Social Media is how I drive traffic to our landing pages BUT without the additional charge.

Housecall Pro is a great organizational tool for my business!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Housecall Pro application is so easy to use. You can easily schedule jobs, look up customers, and review job history. This is all included and much more at an affordable price!

Cons: I think a monthly payment plan (at-least for startups) and maybe a trial period would boost awareness and be helpful for small businesses. The functionality of the application is spot on.

Overall: Housecall Pro really helps my business stay organized. Prior to Housecall Pro I used a mixture of paper invoices and spreadsheets to stay organized with my schedule, jobs, and customers. Housecall Pro allows to do everything in one application. The other big advantage is the affordable price. As a small business that has only been in operation a little over a year you learn quickly that it takes time to get your business running in a way where you and the business are both surviving. It is always nice to work with companies that understand small business.

The best software for company's that are growing

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the features we need as a growing company. Dispatching is great And automatic thank you cards. Customer notification

Cons: Tip switch can not take a dollar amount. We need it to do that. It's only set up as percentages.

A great package from a great team

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the important features without unnecessary fluff. Specifically estimates and job tracking along with customer management.

Cons: I'd like to be able to add multiple emails per customer. Other than that it's practically perfect for me.

Amazing results

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that it gives me a customer database that links with QuickBooks it is mobile friendly and it helps me keep in contact with my customers

Cons: Sometimes it could be a little bit difficult to figure out how to use the software but I managed to get by

Very professional in the presence of our customers

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is tied in to quick books. Easy to use, easy for the customer to sign their signature, easy to take payments.

Cons: Not being able to send a photo of our employees to the customer on the text we are on our way. Would be nice

Is a very good invoicing program

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a no brainier, very easy and nice to work with, and forgiving, if I do something wronge, and its pretty good to work on cellphones, too especially for old man, that can't see good. The phone app is lovely.

Cons: Can't receive check payments for direct deposit, of course a 2 day waiting period is a drag, and at least a app to figure out payroll amounts.

HouseCall Pro is just what i have been looking for. It really keeps me on point.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like HouseCall Pro. what a great app. I refer the app to all of my business connections. There is so much I can do before I get to the client. It was well thought out during the designing stage.

Cons: So far there is nothing I can say that I don't like about the app. It has everything I need to run a successful business, and stay on top of my paperwork.

Huge Help

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about this product is how easy it is to use. We use it for all of our scheduling and to keep tabs on when we last visited a job. It also has an added bonus of having an app for all of the employees to use. This is great because it shows when a job was started, how long they were there, and when they left.

Cons: I think the online customer service could be better.

Super easy to use I love it!

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That my clients have access to it and keeps updating with awesome features for both the provider and the client.

Cons: Price wise is crazy specially for a starter the has to pay out of pocket. Other than that I love it.

Awesomeness!

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy automation for customer notifications for scheduleing and completion. My customers love it. I do too

Cons: Not any review links for customers to rate and review us. I send out an email with a ratings and review link. They rarely click it. I need a txt follow up for them too rate and review me.

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Jul 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons: I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Overall: We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Absolutely amazing!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create and schedule customers, keep track of invoices, amazing customer service, and updates to QuickBooks automatically for me! Works great on my phone, tablet, and desktop.

Cons: A few differences in software between PC and mobile. Takes a little time to get used to, but well worth it!

Overall: Saves me a lot of time! I can schedule via my phone while working under a sink, print invoices while in my truck, see my monthly income boss sitting at my computer, or even check my schedule while sitting down to dinner.

Awesome dispatch & CRM marketing tool!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We only enter the customer info ONCE - then it flows to calendar, estimate, job, Quickbooks & thank you postcard AUTOMATICALLY! The dashboard

Cons: I wish I had a little more control at the Admin level. It's an all or nothing view for my office team.

Overall: Saves time and efficiency

Overall great. A couple of minor improvements would make it great. Custom phone # tags are a must!!

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Well thought out and logical. ADD THE CAPABILITY TO MAKE MORE THAN TWO NUMBERS AND BE ABLE TO ASSIGN CUSTOM TAGS!

Cons: The inability to program a text reminder down the road for the next service, this should be a no brainer!!
No custom tag capability on the phone numbers and having one email screw up making two contacts. Example: John smith has an office AND a house (shocking that someone who owns a business also lives in a separate house!!!! AND uses the same email!!!!). These are some VERY OBVIOUS oversights when this software was designed. MOST FRUSTRATING is that when I mention this to customer support they agree that these are the most common complaints. FIX THESE ISSUES and your software would be a 10 out of 10.......PERIOD!!!! Hopefully someone at housecall reads this and actually figures this out. I guarantee someone else will come along with these capabilities and your software will be outdated. ( remember Blockbuster Video). Otherwise I love the software.

Very pleasant & easygoing from beginning to end no sales pressure, and everyone was so helpful

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's given me more time to focus on building my business. It's streamlined my business and organized everything and everyone

Overall: A more professional company image,more organized employees,more time, happier customers and employees

Ever sense we got on house call we use it everyday. Everyone is now on the same page.

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: We have a history of all of your service calls at your finger tips. We take pictures of the each job before and after . So if there is any questions of what was done we have the proof.

Cons: I want 2 to 4 photos of the customer installation when I go under contacts information. I want a picture of the equipment and the lay out, also a picture of the owners. I would be great to be in the office have the customer call in and be able to pull up there name under "house call" and see photos of the person I'm talking to and the equipment they are having trouble with, right there in front of me as I'm talking to them.

Overall: everyone on the team is all on the same page and we all know what is going on at any given moment

The BEST software for your overhead budget ever!! The customer support... Is so kind.

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The navigation is a breeze! My staff LOVE it... I do TOO! The GPS is a great feature for out in the field staff. I also, appreciate that U can charge for your service within the app.

Cons: I wish that it had video chat with customers capabilities! I also, wish that the online booking was more customized for your personal business needs... Instead, of the default services listed. Also, a free trial would be great for new users to learn the software!

Overall: It's a one stop shop... For all of your small business daily operational needs. I really enjoy the employee profiles; that allows U to put pictures with names for scheduling your employees. It's the BEST, AFFORDABLE system around!

Some really annoying features or lack of features

Jul 02, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Cons: No report on what I am paying for credit card processing, dates on dash board stuck to old dates,despite reporting it and saying they fixed it. Need a credit card report which shows amount paid and costs separately. Requested this and never got answer. All credit card processing companies give monthly statement

We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The awesome customer service and continual, well thought out updates show that Housecall is very serious about taking care of their customers. Automated customer notifications have been a great time saver and our customers love it. The integration with Quickbooks Online works great. And the app has great features like navigation and credit card processing.

Cons: The estimates features really need improvement for someone that wants to offer multiple detailed estimates especially generating them in the field. Also, we don't use the consumer app for customers because it appears that we are endorsing the users in other professions, or at least implies that they are associated with us somehow.

The best thing about house call pro is the friendly tech staff.

Jun 22, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I'm not sure because I'm trying to get used to it. I like that you have committed to improving always. I'm frustrated right now so it's difficult to say what I like the best about the software. It feels clunky and not very intuative to me and I'm hoping it gets improved.

Cons: It is difficult to see all my jobs and is inconvenient to change dates etc. it's easy to totally mess everything up with a click of the mouse..

I've had this for almost two months and have not been able to implement it.....

Jun 11, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks like it could be effective but I can't get it going. I've tried what she said to do with desktop & iPhone but it doesn't work. None of the online chats address it.

Cons: Customer Service Hours are bad! As a business owner, 9:00 to 6:00 is my time to make money not sit around trying to understand a system which the technician doesn't relate well to

Vendor Response

by Codefied on June 22, 2017

Hi Nancy. We understand your concerns and we are always looking to make it right. We will have someone reach out to you regarding your issues, so we can come to a happy solution. Thanks for understanding.

Great program. Invoices need to update in quickbooks when updated or changed in Housecall

Jun 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is easy to use. The techs in the field that are trained on this software program are able to stay updated and also attach pictures when they are needed for office or customers.

Cons: Invoices do not update in Quickbooks and have to be gone thru manually to be able to make changes so the reports come out right.

Overall: Being able to schedule, invoice and send estimates with only one program that is easy to use and train on. When attaching files the

Vendor Response

by Codefied on June 22, 2017

Hi Angela. Thanks for being such a valued customer. We always welcome constructive criticism so we can make the best, most well rounded product on the market. Keep up the amazing work.

Definitely Glad I Switched!!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great Features, Easy Navigation, the techs love the app, email marketing is great, simplicity of everything, but I haveto say my FAVORITE part is that you can easily chat with their customer service team and I have made a few suggestions that have actually been implemented!! Great customer service and a great product!!

Cons: the credit card system is pricey and you can't use your own... a few other things I mentioned to them and a few things they changed.

Overall: This software helps keep communication open from office to dispatch, to tech to customer. It is a great tool to have.

Vendor Response

by Codefied on June 22, 2017

Hi Sherry. Thanks for the 5 star review. We love the Housecall Pro is helping you and your business. We love to hear stories like yours. Keep up the amazing work.

Nothing but Amazingness. Every small business could benefit from HC!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the "Twitter" of back-end business tools! Quick setup, easy to use, amazing customer response from their end of the app, seamless integration!

Cons: the ONLY disappointment, is a very small one; the slight lack of features, HOWEVER, The Housecall Pro team has been phenomenal at updating features almost weekly! In fact, I actually get a TON more value out of it than when I first started, and I loved it then!

Overall: all of them! almost completely covers my every need on the backend of my tree care business!

Vendor Response

by Codefied on June 22, 2017

Hi Matt. Thank you for this wonderful 5 star review. When we see comments like yours, it motivates us even more. We will try and continue to evolve as a company, so you can run and grow your business more effectively. Keep up the amazing work!

Have had no problems at all!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome to keep everyone organized! I have only been using a month or so now but I have been using it everyday. Haven't had a problem.

Cons: I wish there was a tab that I could input off days from associates without having to just add events but I can manage with my regular calendar.

Vendor Response

by Codefied on June 22, 2017

Hi Jessica. Thank you for your wonderful input. We truly appreciate the 5 star review. We are glad you are utilizing Housecall Pro and it is helping you and your business. Keep it up!

I really like it. Easy to use and if you don't know info is readily available.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that i can itemize and don't have to send out a unit priced invoice. I like that it's easy to adjust unit price pn the fly. I like the follow up

Cons: I wish i could preview some of the other features without the commitment. For e.g. a 30 sample of a higher price point to determine if you want to invest in that tier.
Maybe a bit more in-depth with the automation follow up. For e.g if no action happened after the 1st one then send it again.

Vendor Response

by Codefied on June 22, 2017

Hi Harriet. Thanks for taking the time to review us. We greatly appreciate it. We are extremely happy that you are using the application so effectively. Keep up the wonderful work.

Overall experience is GREAT!

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to sync with our Quickbooks Online and being able to email invoice directly from application. Not having to enter service tickets is a HUGE PLUS!

Cons: Our company has multiple jurisdictions for sales tax and some change quarterly. With that being said, any future appointments we set before the sales tax changes are made, if we don't update before the job is completed, we receive errors. It would be nice if it could update all future jobs already set.

Vendor Response

by Codefied on June 22, 2017

Hi Jennifer. Thank you for taking the time to do a review. We take every piece of constructive criticism very seriously. We look to improve our application so it can help you and your business best. Thank you for your time!

Before, my biggest struggle was making estimates and invoices. Now that is the easy part.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It tells me what I haven't done, or finished.
Making and estimate is so much easier. I can give the customer plenty of options quickly.

Overall: No problem with the software. I still don't know how to email the customer without coping and pasting their email address into my gmail account.

Vendor Response

by Codefied on June 22, 2017

Hi Mike. Thanks a ton for the 5 star review. We greatly appreciate your input, and most importantly we are ecstatic that we can help you and your business. Keep up the wonderful work.

I never seen such a product

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a lot easier than doing a contracts on paper. And it's a lot easier to look up customers when I'm on the road

Cons: It only allows me to use it on one device. And reminders and jobs that need to be addressed to clear out the system I don't understand understand how to get the job as complete when I'm done with my contract

Overall: It frees me up from doing paperwork and I could also do a contract on the spot and I can email receipts to customers and I'm able to take credit cards that part's a little pricey but it's easy

Vendor Response

by Codefied on June 22, 2017

Hi Justin. You're a rockstar! Thanks so much for your wonderful input. We are excited to watch you grow your business and take it to the next level. Keep it up.

It's been a challenge for me to leave but very helpful. Thank you

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Customers love it and so do I. Everything is in one system I love that. I love the fact that it keep track of my customer database and I can text and call from the HouseCall Pro app. I wish I could Have a price calculator that My Business has link to the HouseCall Pro app so I do not have to enter things twice

Cons: I wish that it had a place for customers to give us a review.

Overall: It makes my job easy keeping track of my customers and scheduling jobs

Vendor Response

by Codefied on June 22, 2017

Hi Mario. Thank you so much for your valuable input. We are very happy that you are making great use of the application and keeping good track of your customers. Thanks for being such an amazing customer.

Made life easier

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Less paper forms, customers interact and love it. Makes me look more professional for a new business for the area. Scheduling is easier with calender interaction.

Cons: No sync with directions when "On my way" is selected would like to see that come about . Voice commands for services while driving?

Overall: Simplicity

Vendor Response

by Codefied on June 22, 2017

Hi Angelina. Thank you for being a rockstar Housecall Pro user. Thanks so much for the 5 star review. We are so happy that you are making great use of the application. Keep up the great work.

Run my business on the go

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I can run my business on the go, and email new clients estimates to approve and this locks regular clients in on my 30 day termination agreement, as I do not require any contracts.

Cons: I would love a section to make your own terms & conditions for your business. I now have to type a section at the very bottom of the estimate stating once approved they are locked in to the 30 day termination agreement.

Overall: Keeps track of jobs, and paid invoices

Vendor Response

by Codefied on June 22, 2017

Hi Amy. We are so happy that we helped you take your business mobile. Thanks so much for being such an awesome customer. Keep up the amazing work. Ps. You can add your own terms and conditions under your company profile.

I love that everything is organized in one place

Jun 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: How easy it is to use and how it is very interactive with our team and customers.
I like that it notifies our customers when there job is upcoming

Cons: The price is a little expensive we have a lot of expenses on going with our company and it is a little more expensive that we wanted to spend each month

Vendor Response

by Codefied on June 22, 2017

Hi Shannon. Thank you so much for taking the time to review us. We greatly appreciate your input. Keep up the great work.

Very satisfied

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for tech. Scheduling is very easy.

Cons: I'd like to see an estimated time of arrival sent to the customer based on location. I like to give this info to customers so I find myself and tech cAlling this to them even though we use the on my way feature.

Vendor Response

by Codefied on June 23, 2017

Hi Robert. Thank you so much for taking the time to do a review. We greatly appreciate your insight. We are excited to know that you are making great use of our application. Keep up the amazing work.

its a great software. use it for all work i do and have no problems

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: its easy to use and love the fact that can e-mail invoices to customers right from the app ive even told other contractors about this app/software

Overall: makes keeping all work in order especially commercial contracts

Vendor Response

by Codefied on June 23, 2017

Hi Joshua. We're so happy happy that you are making use the invoicing feature. We love to hear stories like yours. Keep up the amazing work.

Takes your company to the next level.

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is truly the most cost-effective thing you could do to improve your efficiency of daily operations. Customers loved being able to approve estimates in the email and from the approval, we schedule jobs. There are so many great features that I can't list them in this review. The support staff is so responsive it's amazing.

Cons: It's a little hard to take a deposit on a job the way the invoicing is set up. But they are working on an improvement.

Overall: Streamlined the service call and sales process the customer finds it easier to buy

Vendor Response

by Codefied on June 23, 2017

Hi Terry. Thank you so much for the 5 star review. We are extremely happy that we are able to help your daily operation. You keep up the amazing work as will we. Thanks again!

Best product for a service industry!!

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how quickly changes move to the end user. There are constant updates that keep improving the product!

Cons: The least item I like is scheduling into the future is time consuming and not quick and easy like the rest of the product.

Overall: We have much better record keeping and follow up with our clients.

Vendor Response

by Codefied on June 23, 2017

Hi Bill. Thanks for the wonderful 5 star review. We love your valuable input. Thanks for being such a valued customer. Keep up the great work.

Good customer support. Easy to use. Software is basic and missing essential features.

May 22, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Software is extremely mobile friendly. Very easy to schedule jobs, type up invoices, collect payments, etc. the easiest mobile field management that I have tried (and I have tried a lot)!

Cons: Essential business features are missing. Some of those are payment terms, separate notes fields for invoices/estimates, custom fields, customizable estimate/invoice forms, ability to turn on/off the acceptance of a credit card payment for a specific invoice, field to choose how a customer found us (rather than having everything piled in "tags") etc.

Overall: An easy way to create invoices and bill clients.

Very simple and easy to use

May 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows us to do business the way we do business instead of molding us to the software. It is nimble for our growing business.

Cons: I don't like that when I send an invoice or estimate to a company the salutation is the company name. It should be the first name of the person I'm emailing.

Great apt I had a little problem with adding pictures to invoice maybe a technical glitch

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking customers .keeping up with invoice. Payment after the job is complete. Data base and tracking all customers

Overall: Creating a database

Vendor Response

by Codefied on June 23, 2017

Thanks for being such an awesome Housecall Pro customer, Junior. We appreciate all of your feedback.

I love hcp

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and great customer service , they are very responsive to anything we need and are quick to respond

Cons: Doesn't work the same across all platforms, different of Apple vs android. Some of our field techs have problems because they don't work the same

Overall: Changes my entire way of scheduling and sending work to techs

I'm so close to giving HCP a 5. Its easy to use, and she's us time overall.

May 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How fast and easy it is to enter new customers, schedule, and invoice with ease. Integration with quickbooks and Google calender have made life much easier for everyone in the office. Overall we are very pleased with this service.

Cons: Not enough customization. I feel like there are several things I want control of on the dashboard. With no option to set what we want on the dashboard, we are unable to take care of those things. The support was okay when I addressed what I was looking to do, but I don't feel the support member tried very hard to help me out. Support needs a little work.

Overall: It helps the office out tremendously with how fast and easy it is to enter new customers and then schedule them.

Paper less and all my customer when they get notified on the job schedule on their phone & paperless

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything push of a button and that it information you that's their every detail of what comming in and the graphics like the maps also the profit what was made in that month .

Vendor Response

by Codefied on June 23, 2017

Thanks for your feedback and for being a great Housecall Pro customer, Paul. We're happy we were able to help you go paperless.

Great functionality from management portal, QuickBooks integration to Mobile app use in the field.

May 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Accessing customer history (jobs/invoices), QuickBooks integration, mobile management and now even greater control from the field with the iPad use update!

Cons: Needs to have job pause and follow up options on the time status section to track multiple job site visits and needs customizable job note section to add Parts/Materials needed and used, etc...

Overall: Ultimate control of assets and time management and job efficiency

Bye Lotus Notes!!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So simple to use. The app is priceless right now!!

Cons: none that come to mind right now

Overall: Yes, we were using Lotus Notes for 20+ years. I am so happy with the move to HCP. It has simplified my business and allowed me to manage from anywhere. The Facebook group is helpful as well. Well done HCP!!!

Recommendations to other buyers: Check out the Facebook Group. Lots of great feedback and HCP is very responsive to our needs

Vendor Response

by Codefied on June 23, 2017

Thanks David. We're happy to hear the switch has gone so well. Thank you for being an active member of our Facebook group and for being an awesome customer.

excellent!!

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scheduling

Cons: None

Overall: We love you guys! you are doing great and help us make our business a lot better!!
We are still working in understanding all the benefits.
We will get there!!

Recommendations to other buyers: Keep the good work!

Vendor Response

by Codefied on April 06, 2017

Gerardo! Thanks so much for taking the time to do a review! We love to see that! Keep up the amazing work and never be shy to reach out with any questions or concerns!

Good experience

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HouseCall Pro has great customer service, friendly people willing to work with you and care about providing a good service. The app is very easy to use and has all the right tools to make my experience with customers super easy and intuitive.

Vendor Response

by Codefied on April 06, 2017

Anthony! Thank you so much for being a valued customer! We love to hear that HouseCall Pro is helping you and your business. Feel free to reach out whenever you have questions! Keep it up!

Not Happy with Getting Started

Apr 03, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Auto Texting and mailing, Instant Updates, pictures

Cons: Set-Up seems impossible to download the items list and customer list especially concerning accounts with many job addresses

Overall: Uploading a large customer database has not been easy. Slow response times from customer service and bogus answers like you can only upload from a Mac Computer haven't been helpful. Still not sure if we are going to be able to make this work.

Recommendations to other buyers: Customer Support is not as accurate and responsive as I would like

Vendor Response

by Codefied on April 06, 2017

Hi Rex, We do sincerely apologize for the miscommunication on our end. We see that you have been in communication with our COO and we hope he was able to clear up some of your issues. Apologies again.

Good program needs some work! Automatic post card mailing is flawed

Mar 21, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Good program overall, the App is great! The main reason we purchased this program was for the post card function. Great idea but unfortunately it only sends post cards to the physical address, not the mailing/billing address. I have contacted them and they are aware of the problem, but are giving no indication of when and if this will be fixed.

Vendor Response

by Codefied on April 06, 2017

Hi Jesse. Thank you for taking the time to do a review. We really appreciate it! We do sincerely apologize and are working countlessly on improving our application. I see that you have been in contact with our COO. I hope he was able to answer any questions or concerns. Thank you for being such a valued customer.

I tried EVERYTHING else!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I literally tried every CRM/field service software out there! I spent 4 weeks researching different products and used the free trial periods of 18 companies.... None of them compared to HouseCall Pro! So easy to use, but if you need help, their support team is on the spot and super friendly. Everyone working for me loves HouseCall Pro. I can't recommend this company enough!! Incredible!!!!

Vendor Response

by Codefied on April 06, 2017

Ab! Thanks so much for taking the time to do a review! We greatly appreciate it! Hearing stories like yours gets us really excited here at HouseCall Pro! Keep up the amazing work!

...Yet another amazing feature!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Couldn't run my business without it! My clients love it, and my staff love it. You guys are doing an incredible job, always implementing innovative and improved features and enhancements.
Well done to my back office team!

Vendor Response

by Codefied on April 06, 2017

Kevin! Great to hear from you! Thank you for the 5 star review! Keep up the amazing work, and we'll keep up ours!

The Greatest App simple the Best!!!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Wow, great app all I need is here.
I would recommend to my business owner friends and Families.

Vendor Response

by Codefied on April 06, 2017

David! Thank you so much for taking the time to review us! We are striving to make your life way easier! Never be shy to reach out with any comments or concerns!

Happy Family

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every thing about this is a pro!

Cons: None

Overall: Since when been in business and been using this software our business has grown and we have established ourselves as a professional cleaning business as HouseCall Pro has helped in so many ways! A must have for anyone in the service business! Once we're one happy Family!
Family First Cleaning & Janitorial Services

Recommendations to other buyers: Add an inventory feature, and supply list each job that is visible

Vendor Response

by Codefied on April 06, 2017

Joseph! Thanks so much for taking the time to review us! We are so happy that HouseCall Pro is helping you and your business! Keep up the amazing work!

Thank you is all I can say.

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: We demand great things from this software. Still we reach out and ask constantly for things, this company always responds and lets us know what is in the works. They are a really big blessing for us. You should give them a shot at partnering with your business... Though it isn't perfect, you won't be disappointed.!

Vendor Response

by Codefied on April 06, 2017

Chet! Thanks for the kind words! Hearing reviews like yours, further helps motivate our team to continue making you guys happy! Keep up the amazing work!

Great software

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love it , easy to use, Invoicing & CC connection is the best . Consumers can pay and you don't have to keep CC info. Awesome

Vendor Response

by Codefied on March 20, 2017

Hi Bo! We are glad that you enjoy our software. I was wondering why you chose to give us a two-star overall quality review when you gave us five stars in everything else. Is this something you might want to change?

Best product on the market

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this product. I can't stand computers but this program is very easy to use. We could not be happier. All employees enjoy a house call pro, and our customers love the text that are sent to let them know we are coming .

Vendor Response

by Codefied on April 06, 2017

Michael! You're awesome! We appreciate the 5 star review! We strive to make your life easier! Keep up the amazing work!

THE BEST EVER

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small hvac company that is 16 years old and have spent literally over 10k on big clunky software programs to keep a database with previous service records of our customers. One day my carpet cleaner was coming and I got a text message confirming the appointment and another one when he was on his way. I WAS FLOORED. This is a HUGE issue in our business. Having to often to make 2 hour windows for arrival times with our customers. Times are changing, they are NOT receptive to this anymore. Housecall is amazing, honestly. There hasn't been a single thing that has helped our business more than Housecall. It's easy to set up, it's easy for the techs, NOT MORE WRITING DOWN EQUIPMENT SERIAL/MODEL #'s, they just take a picture. I could go on and on but it really has made a huge difference for me. Even the older guys that aren't literate on computers can use this program. I never thought I would see the day when I ran a paperless scheduling system, it was my goal but never a reality. I almost don't want to write reviews because I don't want my competitors to know, seriously!!!! AND IT'S AFFORDABLE. I use to spend my day writing tags, writing appointments manually in a book, sending out invoices and receipts, mailing or delivering estimates and writing thank you notes. No one ever asks me whats on the books this week, I ALWAYS have equipment info to order parts. I was on the verge of hiring a second person now I'm actually free to spend more time marketing and if you are a small business like us, you will know exactly what I am talking about. And the BEST thing is you can ease into it. Not everyone in the trades is computer literate but you can ease everyone in at their speed and make it work. Truly, this is where I appreciate technology the most.

Vendor Response

by Codefied on April 06, 2017

Jennifer! Thank you so much for taking the time to review us! We are very thankful to have such a valued customer. Our goal as HouseCall Pro, is to make your life easier! Keep up the amazing work! Feel free to reach out any time!

Amazing Program!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had an out of date expensive program that we had to lease, and we made the switch to House Call. The only thing we're mad about is that we didn't do it sooner! This program has incredible features, from payments to postcards, and the customer service is even more amazing! This program rocks.

Vendor Response

by Codefied on April 06, 2017

Stanford Restoration! We love to hear how happy you guys are! It makes us ecstatics! Feel free to reach out with any problems or concerns whenever! Keep up the amazing work!

Great for small service companies

Mar 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: So far it's been great. My only beef is that I would like to be able to speak with a customer service rep rather then message back and forth. I've called customer service on 2 occasions, left 2 messages and haven't received a call back as of yet. I don't expect one at this point either as it is over a week later.

Vendor Response

by Codefied on April 06, 2017

Hi Brian. We sincerely apologize about your most recent customer experience. As a company, we pride ourselves on our customer service. At times due to volume, chat is the best way we can help with issues you may have in a timely manner. Feel free to reach out any time! Keep up the amazing work!

Happy Customer

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how house call has simplified my business. It has helped so much! It helps keep my customers and employees informed.

Vendor Response

by Codefied on April 06, 2017

Miranda! Thank you for the 5 star review! We really appreciate it! Keep up the amazing work!

Good job HouseCallPro

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Job tracking system and customer notifications.

Cons: I think you should consider alternate pay plans.

Overall: I'm a single user Computer Repair Shop trying to grow my business. Until HouseCallPro I was using QuickBooks to manage service calls and in store repairs. HCP is great. I can schedule jobs and manage almost all aspects of the jobs easily. The estimate feature is great and the payment processing is easy to use and very affordable compared to other merchant account services. App works great on Apple and Driod phones and tablets. Love the at a glance feature. I can't afford the full blown application yet but maybe someday. Thanks HCP and your developers for looking out for the little guys trying to make a difference. I appreciate you. - Sy Castro

Recommendations to other buyers: On the web version when scheduling you should consider a calender pop up that would allow easier access to dates and times. Or maybe I'm doing something wrong.

Vendor Response

by Codefied on April 06, 2017

Sy! Thanks for the amazing 5 star review! We are so happy that HouseCall Pro has helped you grow your business! We work exactly for stories like yours! Keep up the amazing work!

Awesome and easy!

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this app for 4 months and this is awesome! It is very easy to use and extremely affordable! Our customers love it as well.

Vendor Response

by Codefied on April 06, 2017

Julie! This review is amazing! We love to hear that you and your business are happy. If you ever run into anything never hesitate to reach out!

HouseCall

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: Nice software ,
It is very convenient for using. We like it.
We have already been using it for a long time and doesn't have any problems.
Thank you.

Vendor Response

by Codefied on June 23, 2017

That's great to hear, Pavel. Thank you for being such a valued customer.

Keep growing

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility

Cons: Buggy

Overall: I am overall happy with the app , its versatility, design and accommodating features make it an overall trades man dream come true.

The app needs work in the following areas.

1. Messaging:
The customer message feature is clearly bugged and is therefore useless. (After reading a message it's still read as unread )

It is impossible to tell when a new messsge comes in due to this issue .

2. Guides
I've often had issues finding certain tabs due to the intricacies of the app. When this happens I contact the live chat and they send me guides that are incomplete.

This is again not only useless , but frustrating as it shows that your staff is having issues with the app as well.

3. Phone and staff support

Since starting with the app I have found the customer support to be getting worse , the staff less knowledgeable.

Once implemented in a business, The app becomes a very important role in efficiency, scheduling and transactions. Any downtime , discrepancy or bugs in the app can cause considerable damage to ones business.

This is something that should be taken into account with regard to the importance of having a fully functional app with a support staff to back it up.

That is how I choose what app to use.

Recommendations to other buyers: Best app around , For now .

Vendor Response

by Codefied on April 06, 2017

Hi Yosef! Thank you for taking the time to do a review! Here at HouseCall Pro, we pride ourself on our Customer Support. If you ever run into anything, feel free to reach out with any questions or concerns. We are here to help you! Thanks again for doing a review!

Scheduling and Marketing

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using house call pro for scheduling. It was a great start that was able to help our scheduling. We have now moved to the advertising and marketing side of it where we can reach out to our customers. We love having the customer support and the ease of getting in contact with someone that can help us extremely fast. Our customers love being able to know when we are on the way and being able to track us also on the office side we can track our technicians when they are on the road working.

Vendor Response

by Codefied on April 06, 2017

Hi Austin! Thank you so much for the 5 star review! We are glad that you are taking advantage of those wonderful marketing tools! Keep up the amazing work!

Poor Customer Service

Jan 28, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Cheap

Cons: It may be good for small businesses but the support is so bad that it is not worth starting with a company like this.

Overall: Purchased subscription, had many issues and tech support was so bad that I cancelled the subscription

Vendor Response

by Codefied on April 06, 2017

Hi. We would like to sincerely apologize for your recent experience. We would like to clarify the matter regardless. Please reach out at (877) 944 9010 so we can rectify the issue promptly. Thank you.

Truly outstanding!

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The overall simplicity of the software for our techs as well as our customers. They have all loved it!

Cons: I wish there was a way to create an invoice without having to create a job. We sell many items from our store front and I would like to create invoices from these sales.

Overall: HouseCall Pro is simply amazing! This is a product that was obviously developed by people that have been in the service industry and know what it takes to stay organized and grow your business. Not only does it cover all of the necessary processes, but it also includes features to make you stand out from your competition. We had positive reviews from our customers the FIRST day that we implemented HouseCall Pro! The support team is fantastic and has been able to help with everything that we have needed. I would highly recommend this to anyone in the service industry.

Vendor Response

by Codefied on January 16, 2017

Hi Mike! Thank you so much for taking the time out of your day to do a review! We greatly appreciate it! We are so happy that you are loving the software! Keep up the great work!

Not satisfied

Dec 27, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Just not satisfied. Called today to cancel for a refund and was told that I would receive a confirmation email shortly. Unfortunately, I never received and email or follow up.

Vendor Response

by Codefied on April 06, 2017

Hi. We would like to sincerely apologize for your recent experience. We would like to clarify the matter regardless. Please reach out at (877) 944 9010 so we can rectify the issue promptly. Thank you.

Excellent app and company

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I signed up for HCP in November and had a great experience. Customer Support was very helpful. The app is very easy to use and powerful for running a service based business. Highly recommend using the online booking service if you need to do online scheduling.

Vendor Response

by Codefied on June 23, 2017

Thank you for such great feedback, Fred. We're glad to hear that everything is going well. Thank you for being such an awesome Housecall Pro customer.

10 Stars if Possible

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly, Reporting Capabilities, Scheduling Visibility, Price, Ease of Use, Customer Service

Cons: NA. My only critique might be minor Excel inconveniences. I.E. when I export jobs, the line items fields are all in one cell as opposed to line items per cell. Very minor and very few cons on this software.

Overall: This software is top notch. My technicians are extremely gun shy with technology and very leery when I told them we were going paperless. Their concerns were quickly put to rest once they got their hands on a tablet with HouseCall. It is user-friendly and allows me the reporting and scheduling capabilities needed to run a service company. I researched 11 other similar software and can honestly say that HouseCall is the best bang for your buck. Additionally, the team there is always happy to help and are very responsive to any questions you may have.

Recommendations to other buyers: Keep up the great work.

Vendor Response

by Codefied on April 06, 2017

Adam! Thank you so much for taking the time to do a review! We love to hear how happy you are with HouseCall Pro! Keep up the amazing work!

Great Program and Easy to use App

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customer service, easy to use and download app

Cons: a few starter bugs and not easy to personalize the outlook of specific things, but they are willing to change it for you.

Overall: The house call pro app is such a great one for our business, we can schedule and create invoices with ease. The desktop version also allows for you to communicate with the technicians at a moments notice and they are great at response time and solving your problems. Even if they can't they will try to help you in the newest upgrade! Great for any service company

Vendor Response

by Codefied on December 13, 2016

Nicholas! Thank you so much for taking the time to review us! We are so glad that you are enjoying the software and most importantly, it's helping your business! We pride ourselves on our quick and amazing customer support team! Thanks again!

Great program

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am very pleased with the program as I looked at a few. I am very happy that I chose this one. Housecall Pro meets my needs and it's simple to use for the guys in the field.

Vendor Response

by Codefied on December 13, 2016

Angela! Thanks so much for taking the time out of your day to review us! It makes us happy here at HouseCall to know that it's really helping you and your business!