Who Uses This Software?

U.S. based retailers and food service businesses with up to 500 employees.


Average Ratings

14 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
    See pricing details
  • Pricing Details
    Each additional device: $19 per month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NCR Silver
  • www.ncrsilver.com
  • Founded 1884
  • United States

About This Software

The NCR Silver mobile point-of-sale system for iPad and iPhone can cost-effectively manage your entire business wherever it may take you. Accept credit cards, gift cards, bitcoins and more. Track inventory and enjoy 24/7 live U.S.-based support.


Product Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Product Reviews

This is a publically traded company NCR No Way...

Apr 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Cons: When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Overall: They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Recommendations to other buyers: Get a real software program where customer do not have to lose business.

Vendor Response

by NCR Silver on April 28, 2017

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us. As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service. As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience. We have sent your comments to our customer care department, which will be reviewing it.

Keep Looking for POS Software

Jan 31, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Sales pitch does not match reality. You cannot take custom orders with a deposit for future delivery. You cannot enter PO's for inventory tracking on future delivery. Many features can be had but for double what they quote for monthly. Appears to be a little like a bait and switch. Took me a month to get inventory loaded. No credit for service charges yet. Concierge is not all they say it is. 24 hour chat is awesome but doesn't solve all problems. Told me my credit card company was about to be approved for chip readers. A month and a half later, I'm on the hook for fraudulent charges because we still don't have chip reader. Become an expert before you buy.

Awful!!!

Feb 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: this system has many flaws it needs lots of work to be able to work for our business

Less than thrilled with this POS

Jan 24, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: When Apple does an OSX update, this system practically shuts down. The bluetoothing from ipad to printer or drawer doesn't sync any longer. When I called (many times ) NCR they told me it was an Apple issue and they couldn't help me. I don't pay Apple I pay NCR and it is their problem to figure out. I've had so many issues with NCR over a less than 2 year span. That is why I'm on this site looking for another system.

Excellent Cloud Based Point of Sale Software for Medium Sized Businesses!

Jul 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

A hidden gem in the small business space- and amazing customer care!!!

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: NCR invented the cash register and delivers 130 years of expertise in point of sale with this iPAD cloud POS solution, and it even works when wireless goes down. You can call them anytime 365 days a year, 24/7 and get a live US-based person to help with any issues!!