Who Uses This Software?

FreshBooks is cloud accounting designed for service-based business owners.


Average Ratings

914 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Pricing Details
    Annual plans receive 10% discount
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FreshBooks
  • www.freshbooks.com
  • Founded 2004
  • Canada

About This Software

In FreshBooks, you can easily track the hours you've spent on a client or project. You'll be confident you and your team are always working on what matters most and billing for exactly what you're worth. Try it for free for 30 days, no credit card required.


Product Features

  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project

Product Reviews

Great platform for small business owners.

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. I am a visual person and for me it has great functionality. Imports banking info safely. Overall a good product and not as expensive as QB.

Cons: Overall I don't have much to complain about. I do wish i could alter my invoices a little more. And the calendar and time tracking had more options or you could search in time tracking and zero out a client without having to go to each day...

Very great and helpful software for all to use.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The solution is very easy to use and can be used by all with basic training. I can recommend this to anyone that is will to use it.

Cons: Some of the features need to be enhanced for effective performance. The software should allow clients to pay half for the product and the other half after delivery to them.

Excellent program. Easy to use

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the timer feature. I don't have to figure out how much time I spent on a project. I just hit go. I have the app on my phone so it's super convenient

Intuitive graphic and easy

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Using Freshbooks has been quite an amazing experience. I was able to start using the software from the first time I opened it. Its design made it really clear and easy to find the features that I was looking for as well as allowed my employees to be rapidly onboard. I also used it with some IPADs at work and the experience was smooth. I was also able to export the data that I wanted to a CVS file with ease.

Cons: Getting in touch with the team took a couple of days more than I would have wanted.
I also do not like their pricing system based on clients. Given I deal with multiple clients which are only one time customers, it seemed Freshbooks was pushing me to increase into their most expensive plans.

Nevertheless, there is more to FreshBooks than what has already been said: currently, the company is

Jul 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: FreshBooks is a reliable and fast accounting suite that turns otherwise complex financial management into an enjoyable experience. Thanks to it, businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure.

Overall: Continue reading our detailed review to familiarize with all features and particularities related to the innovations in this system. We have also compared its capacity to other accounting programs featured on our platform, and we encourage you to check those comparisons for a better understanding of the program. There is also a great Freshbooks 30-day free trial that you can try out first

Clean, simple, and easy to use interface.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: High level of customization. Very professional appearance. All aspects of use for administrator and client are easy to follow, read, and urilize.

Cons: I have no complaints thus far about my experiences with using FreshBooks. Maybe options for personalization to be increased?

Easy to set up and use!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use. It only took a short time to set up. I like the customer support and the tutorials. I found it easy and useful!

New to freshbooks.. Userfriendly, overall great! I highly recommend!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I absolutely love the fact that the price was good, it's easy to use and adaptable. My 14 year old has used it!

It's the best software

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I found FreshBooks early on in my entrepreneurial career so I don,t have any horror stories of other service providers to compare it to. That said, I can,t imagine having a better invoicing service. I, ve used it for three years and with two handfuls of clients and never once had an issue or complaint.

Cons: you can,t generate reports. Which means your accountant has to wrangle your data into a real accounting package. And your accountant can,t reconcile with it

Freshbooks has helped with direct client invoices and monthly income.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Having automated invoices speeds up the billing process, and the recurring invoices free up my time for other business operations.

Cons: I wish there was an option within the recurring invoices to place a fixed hold and restart. Currently there is an option to stop a recurring invoice, but you have to manually restart it. There are several steps when refunding payments- it's not a huge deal, but it is a little time consuming.

Overall: Automation of payments, email invoices, easy tracking of income.

Good Product...Better People.

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The system is clear and straightforward. Many of the issues we've had with functions are clearly explained in content in the platform, so you don't have to go to Google for answers. That's a plus. But, by far, the reason we stay with Freshbooks is the Customer Service. You're given your Support Key in no uncertain terms and have someone on the line to help in a flash. The Key links you on the line to your dashboard where the issue is and it works great. We would have changed provider before this, actually a few times along the way, if not for the Support people there. They make the cost worthwhile. Honestly, any issue we've had becomes a laugh and a smile by the end of the call with their team. That's far more than I can say about 99% of the Support staff I've encountered elsewhere and proves, beyond doubt, that great call support is just as important as a great product.

Cons: The problems aren't many, but they're problems. The entire credit system, when to give one and what it may affect, is less than clear and I've had to train new hires on the system myself because everyone is still unclear about what "not to touch". The percentages seem a bit off as well. you should easily be able to fold one invoice into another for clients with ongoing work added to in new agreements. If they want a payment plan, it has to be applied to each dated invoice manually. At least that's what we've been told by every person we could find. Needless to say, it can be tedious to have to do this manually when using software. It'd be faster in an old ledger.

Great Product

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Freshbooks is one the best product to manage your clients and their invoice. Have good features to address small and medium scale revenue related problems.

Cons: Although I could not find any big issues as such still some more work can be done in search functionality.

Excellent

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I liked that at the time Freshbooks was a decent solution to send invoices to my design clients. Later features to add deposits (via percentages) and expenses were a nice add-on. There's even a plan (not on site, contact them) where you can get a small plan, where to start you can have up to two clients at a time to try out.

Cons: The fact that there is a newer version, but I wasn't included in the upgrade or asked to upgrade to check out new features. Also, as a Designer I am in need of more such as a portal where clients can login, online contracts, upload my logo vs showing Freshbooks logo. I want my clients to have a great experience working with me and a way to balance my needs. Freshbooks just handles invoices, where as I need more. I don't need a bunch of apps to get things done.

Freshbooks is a fresh approach to invoicing and using technology to help yourself.

Jul 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Dashboard is amazing. Gives one shot preview of what your outlook on finances are for the day.The dashboard is the best feature.

Overall: ease of use

Nice product, easy to use

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Product is easy to use, has a nice workflow for invoicing, charging, emailing and tracking payments.

Cons: The reporting features seemed a little lackluster. Searching was also a little difficult to find what you were looking for.

Very simple to use, rich in features.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: One of my favorite things about this software is the easy to navigate portal. Very simple to run through invoices, and see total AR. Very intuitive.

Cons: I didn't have many complaints about this software, other than I believe they stopped utilizing our merchant services that we were using. Also, having to integrate with our CRM using a third party app, was a bit clunky.

Great program but...

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, looks pro, can get reviews from clients, caps at max but have lower plans so you can grow into it.

Cons: Can't have client pay half down, half on delivery. They have an odd workaround. With a software made for freelancers, and this being a common practice, you'd think they'd have this built in. They took years of people yelling at them to implement this feature and it's still goofy. Other than that, it's excellent.

Thank Goodness for FB

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I heard about Freshbooks on one of the podcasts I listen to and immediately checked it out. I am a photographer, graphic designer, and podcaster. I do a lot of "side hustles" and I desperately needed something to keep my financials in order- the old spiral bound was NOT cutting it anymore.

Cons: Fresh books doesn't have quite the inventory tracking that I could use. For my my side hustles it's great, but it's not something my full time job would be able to utilize.

Very user friendly. it's beautiful and really well designed.

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Good for Business I am selling Techs. Product good for money value and also its cloud based that must i love about it.

Good support, lacking features

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Set up was simple- took an hour max. Easy to add new clients and contractors. Their support is top notch

Cons: It lacks a lot of features such as accounts payable and you cant do double-entry accounting. If you need true accounting, this wouldnt work. No import feature either.

Works very well for our needs

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to us and organise the expenses. I have been using it for 6 months now and it basically is a game changer for me

Valuable product

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The help options where very informative and helped me move around with greater ease. The amount of avaible information wad great.

Cons: Search not great, I did not like the users interface it just didn't give enough options or ability to narrow search

Overall: Informative and I gained a great deal of knowledge and education. Able to use the information in real life situations to solve multiple issues and problems.

Great comprehensive product with all the functionality I need and a good design

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to get around both on desktop and mobile. Has all the functions I need as a small business owner with a reasonable price tag.

Cons: The search functions could be a bit better. I have a hard time searching for something and then when you click one of the search results you can't get back to the results.

Overall: Easier to invoice my clients and tax time is easier because my accountant has a login

I recommend this cloud based service to local small to medium size business owners.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Small to medium size business owners seemingly are always looking for a simple and painless way to process their business related accounting requirements from revenue to sales and tax tracking. I recommend FreshBooks as a very good solution that meets their requirement for simplicity and robust. With the popularity of mobile, they also offer a mobile app to access their business accounting data from anywhere. They also allow collaborate simultaneous updates form a single business form for example their accounting team whether in-source or out-source.

Cons: I guess the only issue is to use this service does require an Internet connection in order to add, modify or update business accounting data while using this service.

Amazing software

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: How easy it is to use and learn! I was able to easily customize this program into our office needs, one of the easiest programs to learn and use! I would definately recommend this software for all your accounting needs.

Easy to use! with excellent customer support

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I'm able to navigate easily between customers, invoices, payments, etc. The ease of use is so huge because I don't find myself in the program for longer than I need to be. I'm not spending unnecessary amounts of time looking for items or processes. In the event that I can't figure something out, I have called their customer support and have gotten a hold of an actual person almost immediately.

Great for follow ups

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The first thing that draws attention when it comes to FreshBooks is that it is used by over five million businesses to streamline time tracking and client invoicing. It is likewise ideal for freelancers that aspire to fast track their sales and collection and look more professional by custom-branding their financial documents with company logo and colors. We found out that the app's great success comes primarily from its amazing features and the flexible pricing plan that allows small and medium businesses from all industries benefit from its functionalities.

Overall: Organization

Impressive Software, Easy to Use

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love how easy it is to use on the go or at the computer. It's almost as if it knows what I need before I do. My husband and I run a small business, and I take care of invoicing on top of having a separate full time job, so FreshBooks helps us keep our ducks in a row without investing too much time!

Cons: I haven't found anything I didn't like so far. My only complaint is potentially that there's such a huge jump in the pricing/benefits. We are stuck using the-mid level subscription even though it's way more than we need because the lowest level only allows for up to 5 clients.. but I've found it's worth it.

resourceful

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: All of the functions within Fresh Books are quick and easy and easy to use on a daily basis. I like that my accountant can utilize it at the same time as I am using it.

Cons: There are too many updates within icloud and sometimes with 2 different offices some how some way we get kicked out and so it is a long process for us to validated again to use.

Online Accounting made easy!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's like Quickbooks made for online! In my opinion, its similar to paypal (which i also love!). For as little as bucks a month, you can bill up to 5 clients - but since we are a little bit of a larger firm, we opt in for a month plan which lets us bill up to 500 clients!! It makes invoicing easier and is much better to keep track of payments! I also enjoy that once you first open up the program, you get a quick overview of the company's financial status. This is the 1st thing I enjoy seeing when opening up to see how our accounts are looking.

Cons: The only thing I dislike is the 30 day trial. Although we love the program at our office, I feel that 30 days isn't enough to provide a successful understanding of how the program works for other people who are interested.

Overall: It makes everything easy to use in one-click. There is a vertical panel to the left of the dashboard displays that is easy to navigate for certain areas of the site such as estimates, clients, expenses, projects, etc. It makes it easier than having to go through menus and find everything like other programs!

Very good in time keeping and was able to get the best results out of the product and easy to use...

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: New team tools and projests which are very intresting and turned financial management into an enjoyable experience.

Cons: There is no product or service records or no inventory tracking which i think is a big loss to the product..

Great software for new and existing businesses

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ability to see when customers view your invoices and forward invoices.
I also like the ability to set up recurring invoices. For one-time and recurring invoices, customers can pay online via Stripe or other payment portals.

Cons: Cannot track expenses in multiple currencies. I have clients in the US and Canada. Expenses on one project can often be in two currencies. Since the system can't track multi-currencies, I track expenses in Excel.

Overall: Free up more time to work in the business and spend less time on administrative work - like generating invoices and collecting payments.

Invoice for you.. and you.. and you.. Invoices for everyone!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Need to make an invoice or take an invoice? Freshbooks does it all and more. The data it gathers from past orders and cost analysis saves time and money. For what Freshbooks has to offer and the ease of use, I'm surprised it isn't an industry standard.

Cons: Some of the data gets entered as two different items if the name is even slightly off, a slightly more intuitive software would be a great improvement.

Easy to use, and great customer service over the phone

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: How convenient it is. My company uses an ERP system that is tightly controlled and this software was the perfect solution for my new startup and I didn't want to go through 6-12 months of development work with a traditional ERP. It has enabled us to set up our accounting system very quickly, conveniently and reliably and immediately serve customers with full professionalism.

FreshBooks is the site to beat when it comes to managing and tracking invoices, time, and expenses f

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Good import options. No accounting jargon. Terrific user interface and navigational tools. Flexible invoice- and expense-management. Exceptional time-tracking tools. Plentiful reports.

Cons: Need to fill in the balance sheet. Doesn't directly integrate with the most popular e-commerce sites. At this writing, old features not included in the new version include product and service records, inventory tracking, expansive customer records, and numerous reports.

Overall: Additional features are expected to be moved over from Classic, while the new version offers some tools previously unavailable on the site. These future upgrades include bank reconciliation and non-invoice income recording, expanded reporting, and additional partner integrations. Current FreshBooks users can choose to stay on Classic or move to the new version, but anyone signing up will automatically be put on the relaunched website. FreshBooks is not double-entry accounting like its competitors, but its user experience and invoicing tools are exceptional.

I use this program on a daily bases.

Jun 13, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like how I am able to see a summary of my revenue and expenses. It helps me to prepare my Schedule C for tax purposes. I also like how it shows me the amount of time I have spent on any particular project.

Cons: When I meet with my accountant, it is often suggested that I use Quickbooks so they can set up a Chart of Accounts.

One of the best booking systems ive used

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how FreshBooks uses a simple platform that helps me get invoices don't in a quick and easy manner

Cons: Sometimes the refresh setting freeze up the server and updating to the cloud isnt always a fast as I wanted it to be

Easy to use and great at keeping your business organized

Jun 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software was very easy to figure out and navigate. I was able to keep my business organized and I loved that I was able to upload receipts, create invoices and keep track of payments all on the same site.

Cons: I wish this software had a one time buy it option available instead of the monthly fee, but I know that isn't something most software companies offer anymore.

Overall: It kept everything for my business organized

Best Accounting and Invoicing Software

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Helps in keeping track of all the invoices paid/not paid by clients. Also gives the big picture of payments throughout the entire quarter/year.

Cons: Not connected to any payment system/banks to automatically detect incoming/outgoing payments. Can be better with this feature.

Overall: Helps me creating all the invoices for the clients.

Fresh Books

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that it was clean and neat,Plus it came in A nice package very interesting to Read A cool book for Age to enjoy

Cons: I like everything about it All though maybe give out more free samples of the Book I think people would buy it more

Overall: I learn about it on Facebook

Great for the Self-Emplyed

Jun 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FreshBooks does everything I need and keeps things simple and intuitive. From invoicing to expenses, it's the right tool for me.

Cons: The new aesthetic look and design has sacrificed a little functionality, in my opinion. It offers limited reporting, so that's a feature that can be improved.

Overall this is a wonderful piece of software, makes the job at hand easier.

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It really makes keeping track of everything easier and relieves a lot of stress when it comes to accounting. This is a must get piece of software.

Overall: Honestly I cant really complain about much of anything. It makes everything easier than the conventional way of going about it.

Duplicate entries - no solution

Jun 09, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is very easy to use. The interface is clean and quick. It has fairly good functionality and seems easy to setup.

Cons: On multiple occasions, this software duplicated my ledger entries. Thousands upon thousands of entries were duplicated. I contacted support and they said I'd have to manually fix it. This is unacceptable.

Overall: It was easy to use but it has major feature problems.

Great way to do invoices, inventory, and expenses

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Likely

Pros: Super easy to use. Very intuitive navigation. Also really great for running multiple businesses. Really great online accountant service for freelances. Highly recommend.

Cons: The only negative I can think of is that you can't really have expansive customer records. Not a huge need of mine, but would be nice.

Update Needed, Badly

Jun 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Creating invoices is an easy process with Freshbooks. With the auto fill in feature when creating separate lines makes creating new charges very easy. Clients find paying the invoice an easy process, I hear few complaints in that area.

Cons: The search feature is horrendous. Every time there is a need for a new search I either have to enter the client name, org name, or the invoice number. Finding the invoice I need to see or print quickly has never been more difficult. Don't ever plan on getting somewhere quickly in Freshbooks.

Overall: Clients are happy being able to enter their credit card info into the invoice. When clients are happy, I'm happy. I also enjoy being able to see the month to month sales charts. It's encouraging being able to see the goals I need to make.

Great Tool & Pays for Itself

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it makes creating & sending professional-looking invoices (with links to pay directly) super easy. It hooks directly into my financial accounts & tracks my expenses automatically.

Cons: When requesting client reviews after payment, there's no functionality to write custom text, which would be nice to have.

Overall: -Pays for itself with PayPal Business Payments (only $0.50 per invoice)
-Automatic financial tracking
-Can share access with accountant

Excellent with a small little con

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service! Nothing is more assuring than knowing that someone will answer the phone fore sure without any waiting time or endless options. Agents (Rockstars) are also very efficient and friendly.

Cons: The expenses import is sometimes a mess. I don't get all the expenses and sometimes it stops syncing.

Freshbooks is well designed and easy to use. A great solution for small business!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The intuitive interface made it easy to get started in Freshbooks!

Functional software

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The feature to track time for projects. I like how I can create projects in order to track time. The email alerts on how many hours you're employees are putting in on projects is a great feature.

Cons: Not a seamless process. When the system has so many projects under one client when you going to put in your time for each project everything comes up and there's so many it's hard to just go through them it's not in an organized manner not easy to find and select the project .

Overall: And if it's ago from this project is being able to keep track of project hours

I absolutely loved Freshbooks; they just made bookkeeping so easy to stay on top of!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Freshbooks is so easy to use! I think what I loved most was the app. You are able to invoice clients on the go and it just makes business so much more efficient.

Cons: The only problem I had was coming from South Africa, the dollar exchange rate shot up and the billing was just inconsistent.pricing is really reasonable for what the software can do for your business but it starting getting a little expensive as the exchange rate shot up.

Overall: Honestly kept my books so update to date and made it so easy to follow up on clients' payments.

Simple elegant.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use is the highlight of FreshBooks. It saves a great deal of time managing a small business.

Cons: Additional API links to mother tools would be helpful. Also, additional auto scan of receipts would be useful. Both are small things and do not hinder use.

Overall: For many years this application helped me run a number of my small businesses. It made the process easier and with each new release of features it became a more complete suite.

I want something quick and easy that I can do from anywhere and this works for me!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Portability, I can use it from any location I am at. It's easy for others to learn how to use it as well.

Overall: Until something can scan receipts for me from my purse ... No real complaint. Would love to scan receipts from email.

It's a good experience using this software.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like this software because it it is very easy to use. It helps me to be a better reader and to love books.

Cons: I like least about this software is that it can crash. That's not good because then you can't get down what you have to do.

great software

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's a great tool for a consulting business that does time and expense, timekeeping, and billing.
when i used this software in the past it was able to track down all my open jobs, It's exceptionally simple, and the interface was great with my consulting clients

Cons: it took a little getting used to but i feel like there was nothing least i like about using this software.

Not Quite

Jun 07, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the interface of the software. Freshbooks, as you can tell from the name, takes on Quickbooks... but it doesn't get very far. Not much to like when you've already used Quickbooks.

Cons: Freshbooks, as you can tell from the name, takes on Quickbooks... but it doesn't get very far. Not much to like when you've already used Quickbooks.

Very user friendly starter accounting program

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This product is very user friendly. Freelancers and business owners do not have to experience a learning curve when attempting to use.

Cons: It is not a full accounting software program. There is not currently an area for journal entries or to record depreciation.

For very simple basic business.

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Inexpensive and simple, for small business. Don't need a lot of accounting knowledge to use. Easy to use.

Cons: If you are just a start up you will probably find you outgrow this very quickly. You don't have the robust reports of slightly more expensive software for accounting.

Overall: to basic for me

Now is easier to navigate and nice to look at

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The dashboard is organized by graphs: Outstanding Revenue, Total Profit, and Spending. There is also a selection of advanced reports at the bottom of the screen and a quick-create button at the top.

Cons: Missing some features from older versions, like estimates. No way to import existing contacts or manually import bank statements.

Expensive but saves me so much time!

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: FreshBooks is kind of like having my own internal accountant. I'm a small business and REALLY don't understand everything that goes into proper accounting. After learning about FreshBooks on the School of Greatness podcast, I had to check it out. I'm so glad I did! FreshBooks has helped keep me compliant by always having the data ready that I need in an easy to use way. There's no way I could keep track of multiple accounts the way this software does.

Cons: Getting going with FreshBooks was a bit slow. I had to read a lot of how-tos. But once I got the gist of it, you won't find a better accounting software on the market.

Overall: I really though I could do all of our accounting myself... but after a month it was already overwhelming. FreshBooks might be expensive, but it's been worth every penny to stop inputting all those lines myself!

LOVE IT LOVE IT LOVE IT

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: FreshBooks is easy and simple to use. My favorite part is the ease of creating invoices. Gone are the days where I have to spend my free time working on invoices one at a time.

Overall: Ease of use is the best benefit!
nothing! I love everything about this software and wouldn't change a thing. I think it's affordable and very user riendly

Very Easy

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am a user (not admin) of the software and find it incredibly intuitive and easy to navigate. Definitely recommend.

Cons: The overall functionality seems a bit limited and less than other softwares on the market. Still worth it though!

Secondary accounting application that i tried, but went with the QB product line.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It wasn't as expensive as QB, but also wasn't as easy or all encompasing as the other was. I did not pick this product.

Cons: I didn't like this product when compared to QB as it just didn't do as much, nor was it as all encompasing and easy to use as the other was.

Overall: I didn't end up using the software and went with another option.

Simplest way to make professional looking invoices

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super simple and easy to use. Not a fully featured accounting package which is nice if all you want to do is send invoices.

Cons: A little costly on a per invoice basis. Doesn't have as rich a feature set as a Quick Books Online but is simpler to use.

Another great accounting software

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great software to create and send invoices and simplify communication with our accountants. Also, this program makes it very easy to manage expenses.

Cons: Probably the cost would be the biggest con. Also lacks enterprise-grade capacity.
Have to enter invoices manually if importing from Quickbooks, etc.

Not very functional

Jun 07, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The software is marketed as comparable to Quickbooks but lacks most of the useful features needed to run a small business. It is pretty.

Cons: The software is marketed as comparable to Quickbooks but lacks most of the useful features needed to run a small business.

I signed up for Freshbooks because I needed an online invoicing and time tracking software.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Freshbooks is fast and easy to use. Took only a few minutes to get up and running. The time tracking and invoicing (which includes deadlines and reminders) works great.

Cons: Free trail locks your records when it expires.
Because it is online, it will not automatically detect breaks.

I used fresh books for a while and it did a decent job.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was very intuitive, visually easy to navigate and seemed generally quite ergonomic . I like the different view modes .

Cons: It had additional features that I think you are geared more towards small businesses that are applicable to all clients, I wish there was a way to remove these features so they are out of sight .

It's my my billing tool and accounting tool. Love it!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Re-curing Billings make it easy to bill my retained customers. Payments get to my bank in just a day!

Cons: Snail mail alternative billing is too expensive really but I realize they need to get paid for the software.

Overall: One stop for all billing and accounting!

I used fresh books as a freelance artist and it was very helpful.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, user friendly, great design. This software helped me keep track of billing my clients, all of my invoices, etc. This was extremely helpful in my days as a freelance graphic designer.

Overall: Invoice and billing organization and tracking.

Great product

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The first thing that draws attention when it comes to FreshBooks is that it is used by over five million businesses to streamline time tracking and client invoicing. It is likewise ideal for freelancers that aspire to fast track their sales cycle and collection and look more professional by custom-branding their financial documents with company logo and colors. We found out that the app¿s great success comes primarily from its amazing features and the flexible pricing plan that allows small and medium businesses from all industries benefit from its functionalities.

Cons: FreshBooks is a reliable and fast accounting suite that turns otherwise complex financial management into an enjoyable experience. Thanks to it, businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure. This being the case sometimes makes it too complex.

Overall: many

good

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I used the trial of NeadMoney because I needed to do something in my Freshbooks account. Great little app, does what it says. I ultimately did not purchase because I realized I would not do very much accounting work on my phone.

I am a bookkeeper who trains people on various accounting software out there - including this one.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's great on the customer side of things.... creating invoices and for doing some other tasks such as estimates, petty cash and simple vat return.

Cons: It doesn't do "everything"... but then its not set out to do that. But as a 'bookkeeper' I just need something with the purchase ledger and journal functionality too. BUT for those who don't need that... its great.

Overall: Sales, invoicing.

The best there is!

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, fast, customizable, etc. Whats not to love? I never knew bow badly my company needed this software until I bought it. FreshBooks is the future!

Cons: At this point, I can't tell you anything I don't like about it because I love it all! I've used this daily for over a year and have not had any problems what so ever.

Best cloud Accounting app ever!

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: What I love about this app is managing the invoices, accounting and reports all at one place. It gets easier and hassle free when you have it all in one place.
Its varied features at a cost effective way is way more appreciated then other apps.

Overall: Very much likely that I would recommend it to my friends, who are business holders as well.

Perfect for a small business!!!

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is so incredibly easy to use. Even if you go into this software not knowing much about computers, you grasp onto it easily. Definitely the best investment for anyone trying to grow their business.

Exceptional user experience

May 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ways in which you can fully utilize this software is endless. I'm a huge fan of the way you can collaborate so easily.

Very useful especially those are having problem to manage the time. No need to waste more time.

May 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can easily check my daily productivity as well while working with the clients it is more easy to communicate and to put everything in a proper order and to to check the balance of my accounts. Especially I am working as freelancer and I am dealing with many clients on the academic writings and each time the process of the communication and the payments are making too much complicated situations in which I waste too much time however with Freshbook , I am able to manage all of them under one app.

Cons: The customer care service needs to be improved and I would rather prefer to have live chat on the webpage in case of any difficulty to be able to communicate.

Overall: Instead of each time checking the transfer of my bank details as well the process of the communication with the clients through the other networks, I am now able to do all of the required things for my work to do in one app.

Freshbooks has been a great addition to my small business!

May 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This program has made life much easier in that I am able to send invoices to clients with ease. It helps me stay organized and be more efficient.

Cons: It was a little bit pricey but other than that I cannot think of anything negative to say about this program.

I have a small business and have used freshbooks for billing and tracking expenses

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Best part is the auto recurring billing feature. Customer service is always very helpful and accessible

Cons: You have to upgrade to get more recurring billing accounts so sometimes I have to remove some accounts

Overall: Save time

Efficient and useful for small businesses

May 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very easy to use accounting software. It automates processes like invoicing, billing, and payment.

Cons: Some of the features need to be improved and made efficient. Also customer support needs some improvement.

A good accounting tool for small business

May 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I have been using this software since the past 4 months and this is very easy to use. Automates several accounting processes.

Cons: Customer support can be improved.

Easy to setup and use

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can copy/clone estimates and invoices with ease. The new Online payment system saves me time.
My clients can pay directly using the app. And they can view balance and approve estimates quickly.

Cons: There are some customizations that are not permitted. The time tracking is cumbersome. Need to be a better way to track your time.

Overall: It's easy and quick to create estimates/proposals and send invoices.

The application is very user friendly and we use it in our organization for client management.

May 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's a very useful software for client management and internal development. It's very user friendly and is used through our organization.

Cons: There are no real cons against the software. We haven't experienced anything thus far that adversely affects our operations.

Efficient and effective

May 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy the software is to use and the support team are always available for any inquires the team has ever had

Overall: Less complaints from employees that had to use the programme

great accounting software for small business

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've used this software both internally and for some small clients, it's very easy to use and to get up and running with, I would recommend it to any business just starting out.

Cons: Some features were lacking the last time I used this, as well as invoice customizability, but I believe these have been fixed since then.

Super Super Easy

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As a business owner we don't have time to wear so many hats and this software makes it easy to manage your books.

Cons: I think it's more training on basic accounting that helps understand what and how to manage accounting software. Not really a con just more online videos

Easy once you know the flow.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's pretty simple, offers a lot of options for use, the automation features are great, the rating system is useful if customers use it.

Cons: It would be good to add the option to customize invoice numbers per user seat. Another idea is to prompt users to add their own invoice number so one users series of numbers does not get used by another person.

Overall: An easy, secure automated system that makes invoicing and bookkeeping simple and is user friendly for clients and business users alike.

Love it

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how it send out invoice and collect money. It easy to type up pay and payout. You can see any time the client open up the invoice.

Cons: The price is a little to high for not much to do. But I will let other know more about it. I will do not ha re much on the cons just type to get to a hundred.

Good for what it does

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy of use and the fact that it has the ability to use from any device was a major plus in my book

Cons: The cost was more than I wanted to pay for starting up our side business so we kept on looking for something else.

Overall: That you can use it anywhere and on the go

Easy to use and scalable.

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to setup, free tier provides enough room for a good test drive to grow. Love the copy/duplicate features. Helps to save time for recurring tasks for different clients.

Cons: The customization is not easy in some levels. Can't track users time properly. The free tier only allows 2 active clients. In order to add more, you need to delete some.

Overall: Was able to submit invoices and estimates quickly.

Love fresh books it's so simple to use and is helping take my business today the next level

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The app so easy on the go can invoice or add expenses from anywhere and the take a photo option amazeballs

Cons: Just needs the app to be as fully capable as desktop and the currency part is frustrating if you by accident use wrong currency you have to delete and start over but they are adding stuff every day

Overall: I'm always up to date on billing invoicing is so much easier and I get paid a lot faster which is what you want from your accounting software

Easy to use

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that this accounting software is easy to use makes book keeping extremely easy. and doesn't take up to much time. I am now 100% paper less!

Cons: I just starting using this software so there's nothing I dislike as of now.

Easy to navigate, especially for those who have a new business and are still learning the ropes.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely user friendly, which is great for people who have just started a new business and need something that isn't very confusing.

A good accounting software. Highly recommend.

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: As a user of this software since the past few months, I am extremely pleased with this application. It has automated day to day transactions.

Cons: While overall the software is extremely efficient and useful, I wish they improve the customer support.

My experience was wonderful.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked everything about the software, another well thought out and planned software build. Thanks for that.

Great accounting tool when having to track time!

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this software lets you track time and mark billable or not. It's easy to use and had a nice UI. Very intuitive.

Cons: The reporting function isn't the best. I can't get all of the correct financials to flow into statements.

Great Experience

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Get's the job done with ease and flare. Don't have any complaints. I used the free trial and loved it.

Cons: This software delivers and is very easy to start and get up and running quick. The billing portion of the software could use some help on the UI.

Wonderful Experience

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to figure out and use. FreshBooks is simple and intuitive, so you¿ll spend less time on paperwork and wow your clients with how professional you look. Automate time consuming tasks like organizing expenses, tracking your time, and following up with clients with just a few clicks. FreshBooks lives in the cloud so you can securely access it from your desktop, phone and tablet wherever you are.

Cons: not a lot of help buttons to learn how to use it. Need to fill in balance sheet. Doesn't directly integrate with the most popular e-commerce sites.

Overall: Good import options. No accounting jargon. Terrific user interface and navigational tools. Flexible invoice- and expense-management. Exceptional time-tracking tools. Plentiful reports

Made things so much easier!

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It takes the worrying away. Wondering if I've forgotten something, or misplaced an invoice (as I have done in the past) is not a concern anymore.

Cons: I wish I could have had a longer trial period to get the hang of things before purchasing. In my situation, a month wasn't the best amount of time.

It's a great accounting service.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this service is for small businesses and makes billing easy. I also like the different features like organizing expenses and tracking my time.

Great easy to get around

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is get around the program very easy to use. People without computer experience can easily learn

Excellent

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Very user friendly. It is so nice to have a product that is not a nightmare to use or learn to use.

Cons: I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

A fresh solution and smooth experience

May 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Invoicing experience was really smooth. Ease of use, having everything in 1 place. Great value invoicing is so quick

Cons: BalNce sheet could be easier to use.cant find to balance sheet . Has limited functionality is expensive.

Great software!!!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I absolutely love this software. This software was very easy to install and use.It Is Very User friendly.

Cons: The only down side is the cost. I do wish it was a little bit cheaper. But over all I am very impressed.

Easy to use and a real time saver!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It was very user friendly and easy to use. I was able to learn how use it quickly and many of the functions were relvant to what I was looking for in a software. It is accessible through the cloud so I am able to use it anywhere.

Very easy to use and easy to explain to others

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The ease of installation is a great feature. I had no problems with the software. It's actually been a help to me.

It's pleasant and really well designed. It makes things easier.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The invoicing, accepting online payments, and keeping track of expenses are wonderful. It has really helped me out to making things more efficient.

Cons: Sometimes I wish there were more features to use, and the interface is only mildly intuitive, but it's decent enough.

Overall a smooth experience usingthis

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the overall invoicing experience was really smooth to take

Cons: Should have option for bulk invoicing generation

Overall: The invoicing experience is smooth and the process is easy to take. Doesnot also take much of a time for invoice gen.

Recommendations to other buyers: Nothing as of now

A fresh solution and approach to accounting software

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, cost, customization, payment integration, having everything in one place

Cons: n/a

Overall: Being a small business, we tend to look for services or products that provide value in relation to cost. Freshbooks provides just this. It offers a flexible pricing plan, custom branding, credit card payment gateway integration, recurring subscriptions, and collecting online payments all through the same system.

The other advantage in my opinion is that Freshbooks offers a fully featured mobile app, so whether you are using iOS, or Andriod, you can have access to your accounting software wherever you are.

I would encourage you to look at Freshbooks as a solution for your accounting needs and take advantage of their 30-day free trial.

So convenient!!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use
Affordable

Overall: I love freshbooks it saves me a lot if time and headache. Customer is wonderfully fast and efficient.

Recommendations to other buyers: Just try it, you'll love it!

An excellent tool for a personal business

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great customer service! I absolutely love this product. Very efficient and easy to use.

Cons: There was not much that I disliked! I had a problem once with my account and the staff at FreshBooks were very attentive, timely, and fixed my issue immediately.

Overall: I love that you can add different clients and have preferences for each of those clients. I bought it for the time tracking features, and I stay because invoicing and payments are so easy.

Cloud based!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Cloudbased software is the way to go now a days. It's very easy to manage your business without dealing with local servers.

FreshBooks

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great value

Overall: FreshBooks is an awesome small business accounting software that keeps my business running easily and smoothly. It helps keep me organized and allows me to free up my time for more important tasks. I love this product and will probably use it forever!

Absolutely Great Program

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would hands down recommend this to anyone. This program works just as advertised, and is also a pretty nice price.

Fresh Books

Apr 20, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: User friendliness

Cons: It advertises itself as an accounting software yet lacks much of the functionality that would support this claim

Overall: Fresh books is not for company who is serious about accounting - offers very little functionality. It is user friendly, but that isn't enough.

Recommendations to other buyers: no

Vendor Response

by FreshBooks on May 03, 2017

Hi Michael! Tim from FreshBooks here, thanks for leaving us a review! I'm happy to hear that you find our UI very friendly. Although FreshBooks is different from traditional accounting software. This is because we are a single-entry, invoice driven system. This means we can only track two things in your FreshBooks account: 1. The income you collect from your invoices 2. Any amount that leaves your account is labelled as an expense FreshBooks was created to help small business owners run their business without having to know accounting, so the tradeoff is that we keep our system easy to use without a lot of the traditional accounting software features. We're always looking for detailed feedback and add more features. If you haven't already, we'd love to hear from you on the specific accounting features missing by giving us a call at 1-866-303-6061 between 8am - 8pm. We'll be happy to help. Thanks again, Michael! - Tim

Nice product

Apr 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mobile app
Easy to use

Cons: Cant report profit & loss
Cant report Balance Sheet

Overall: Cloud based accounting is simple and the interface is simple to understand, also there is an mobile app that allows you to access anywhere

Recommendations to other buyers: Good product

Vendor Response

by FreshBooks on May 03, 2017

Hi Petrus! Tim from FreshBooks here, thanks for taking the time to write us a review and feedback! One thing I wanted to let you know is that you can indeed create a profit and loss report. You can find it under the "Advance Report" section on the dashboard. Re: Balance sheet, I've taken your feedback to our support team for future considerations. If you have any further question or concerns, or have more feature suggestions for us, feel free to reach our support team, from 8:00am - 8:00pm eastern time at 1-866-303-6061. Thanks again, Petrus!

Accounting + Easy = I'm not kidding you.

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Apps, export reports, time tracking, interface

Cons: N/a

Overall: Freshbooks - truly for entrepreneurs on the go.

In my freelance work I needed mobile access to accounting software.
I sold product to retail clients - sent invoices from my mobile on delivery.

When I did my consulting, I used the project and timer features. Holy cow!

Freshbooks was extremely malleable to my business. It was able to export reports to my accountant. I was able to access it on my smart phone. The support was robust and friendly.
I found it was fairly intuitive to use.

If I was still freelancing, I would still be using Freshbooks. If you need a solution to keep you organized - look no further.

Small Business owner/nonprofit officer + Freshbooks = Great!

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use and great visuals

Overall: I greatly appreciate Freshbooks. It is less expensive than other products but has just as many functions and support. Great for small business owners!

Freshbooks review

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros: Easy to use, new interface, beautiful invoices, great customer service, strong mobile apps. Cons: FreshBooks claims to be an accounting solution, but has never offered typical accounting capabilities like accounts payable. It also does not use double-entry accounting, which could be a big drawback for some businesses looking for true accounting.

freshbooks

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: NO PREVIOUS SOFTWARE EXPERIENCE REQUIRED. WALKS YOU THROUGH EVERYTHING. REASONABLY PRICED!

Cons: None

Overall: Excellent for a small business. Runs very easily, with no problems. I would highly recommend it
to anyone. VERY USER FRIENDLY

Recommendations to other buyers: I would highly recommend it

Freshbooks Is Great

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using Freshbooks, it just makes things easy. I can save invoices, have them sent monthly, clean and simple.

Great for Invoices !!

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am glad we have Freshbooks, They are the best while dealing with managing and tracking invoices, time, and expenses for the very small business.It truly have helped me a lot with pursuing my passion and serve my customers, The Flexible invoice- and expense-management is love to me, Pretty amazing and easy to use !

Very simple to use, great choice for simple businesses

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - Ease of use
- Support
- Beautiful interface
- Easy expense tracking

Cons: - Limited functionality
- Expensive
- Poor support for multiple users at a low level

Overall: Although I know a few larger businesses that still use Freshbooks, for the most part it's really great for startups and freelancers'very intuitive, great interfact, AMAZING customer service. Also I love the native receipt and expense tracking. But ultimately I switched from it because I live in Canada and although it's a Canadian company the pricing is in USA, and to have even a single other person work with the account pushes you into a costly monthly fee in USD. Also it was lacking some features I needed once my business got more complex. Eventually I switched to Zoho Books and haven't looked back!

Recommendations to other buyers: If you're not sure, try it!

Great for small business

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love cloud based software because it is accessible from any computer anywhere. It was a lot cheaper than other types of servers and a lot more user friendly. I loved the ability to access the server from other locations and not have to remote in. Highly recommend. The support staff was very helpful whenever we had issues.

Very good cloud based invoicing/billing

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use Freshbooks to send non-insurance based invoices to patients in my medical practice. I love the ease of invoicing, and I love that I can purchase stamps to mail the invoices through snail mail. I do not use email to send out invoices, and I find it frustrating that the system is set up to email every invoice. This is an extra step that I don't want. Also, although it's a small thing - they bill me each month, and when I need to buy more stamps, I don't know why they can't just bill my credit card on file. Instead I have to enter it again. Not a big deal, but I do find it annoying. That said, it has helped me tremendously to send and track invoices.

Awesome for Small companies

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to convert invoices, can have other members of my team join in on my project in real time, and easy navigation

Cons: None that I've found

Overall: I am able to do so much with this software that I can't do on other programs. I think my favorite feature is that other people can join in on my projects, without having to transfer information.

user since 2012

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: clean interface - payments enabled with auto reminders

Cons: They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

Overall: We have used Freshbooks since 2012. The interface is very clean and easy to use. We feel good that our customers are receiving a nice professional looking invoice with the ability to pay. There is great tracking and history of the customer interaction with estimates and invoices. Freshbooks will solicit reviews from customers which we can easily push to Facebook and other social media. It's a great value for our needs.

Super easy and keeps me on track

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fast, easy

Cons: No app that works on my desktop Mac anymore :-(

Overall: I like how easy it is to track hours and invoice clients each month. I would recommend this to any small business owner.

Fresh books

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I love fresh books. This was the first software I used for my personal business. It's so easy to use and the organization is amazing

Should have started using this sooner!

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use
Good Value

Cons: Learning curve

Overall: I just recently started using FreshBooks, and I'm amazed at how easy and simple my invoicing can be!

Nice software and easy to ise

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Software was setup nicely and easy to use. Customer support is great and software is appealing in visual.

Freshbooks for startups

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It's hard to justify any expense as a startup on a shoestring budget. Starting plan is very less for recurring billing up to 5 clients. There is a trial period, but sometimes you just need a lot longer of a period to get the business off the ground. For example, and I've moved a little slow, I started in Dec and just now in Apr got my final inspection approved. Would have liked to be able to build this platform into my business practice, but that would have been in my expenses for limited use. Anyway, product is not bad by any means, good features, very comparable to QuickBooks, but not free like Wave, although I do like the features of Freshbooks better than Wave.

My experience

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Freshbooks is a brilliant concept aimed at serving the needs of the upcoming society. It is easy to use and very efficient.

Awesome bookstore

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Have tried many book apps till today none was so easy and reliable, definitely recommended everyone

Excellent accounting software service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: FreshBooks is an easy to use, accounting software that really helps us with our payments. Would highly recommend this software.

Like it But Lacking Decent Timer

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use