Who Uses This Software?

NABD helps organization from all sizes to deliver exceptional customer support. From start ups to large enterprises, they all selected NABD for its ability to scale up and its automation capabilities.


Average Ratings

34 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • NABD
  • www.nabdsys.com
  • Founded 2002
  • Egypt

About NABD

NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents. Extend your customer service online and take your relations with your customers to next level. NABD enables you to add online chat for website to open a new convenient line of communication for your customers. The new line would redefine your relations with your customers.


NABD Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

NABD Reviews

Our experience is just great.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like especially trouble ticketing part and knowledge base. Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed. You can add articles for your front line staff as in wikipedia. Search feature functions perfectly!

Cons: Whenever we faced any features which we needed to change or modify or adapt tou our business, the account manager together with technical guys made our wishes come true very fast and easily. they are very flexible in customizing the tool according to individual business needs.

Overall: 1. Customer s issues escalation and tracking very effectively
2. Knowledge base which makes it very easy for front line to find the info to serve the customer fast and effectively.

Integrated Complains System

Mar 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Analysis, Design and Coding Computer Programs (Web Based, Web Enabled, and Desktop) using the following Microsoft tools .

Customer Feedback Management System

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Easy to customize
2. Easy to use
3. Cloud
4. Able to set SLA
5. Can pull out report

Cons: -

Overall: Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

Recommendations to other buyers: -

NABD help desk app

Jun 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

NABD is a very interesting & useful help desk

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work ,
employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

NABD Review

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love NABD interface. It¿s simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide,
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
Making this a perfect all in one suite.

Nabd is arguably one of the most important help desk solutions available today.

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Overall: I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

NABD easy to deploy

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: e.surv found NABD easy to deploy, and had our helpdesk working in minutes. We saw an immediate increase in quality of service, accountability, and customer satisfaction, which are crucial in maintaining our position as the UK's leading provider of valuation services.

Awesome Help Desk.

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What makes NABD ideal for our service is that the fact that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.

Great software

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.

Very powerful help disk software

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The reporting and analytic component is very powerful and helped us in identifying the root cause of many recurring issues. The company support is very prompt and very friendly.
What takes a bit of time to learn is the authorization and permissions.

A great product that helped us manage customers service requests efficiently and faster

Apr 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Very impressing and complete help desk software

Apr 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The automation built in this software is perfect. You can automate the full case life cycle, customize everything from the workflow, routing rules, correspondences.
You just need to spend some time configuring the system to finally work as you are expecting.

Great software for efficiently managing our customer requests

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: - NABD is designed with an integrated customer DB
- Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels
- Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity
- Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases
- Customizable workflow that helped me to customize the system to meet my own business processes
- Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels
- One of the things to be enhanced is the authorization module UI
Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Our Customers and suppliers are very happy with the ability to track their cases anytime

Apr 02, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
The chat functionality is good but there are still many features that we are missing such as chat transfer.

Easy to cutomize, and very simple onbording process

Apr 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service.¿
The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases