Who Uses This Software?

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.


Average Ratings

25 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Whatfix
  • whatfix.com/
  • Founded 2013
  • India

About This Software

Reduce Training & Documentation Effort - Do away with the boring articles, presentations and videos. Provide training on live product with the help of interactive guides allowing them to be more confident and resourceful. It looks like you take your users by the hand and walk them through, step-by-step, to complete online processes. Save time and money on your employee training with Whatfix. Get all your flows automatically converted to multiple formats - articles, slideshows and videos.


Product Features

  • Academic / Education
  • AICC / SCORM Compliant
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Classroom Management
  • Corporate / Business
  • eCommerce
  • Employee Training
  • Gamification
  • Learning Management (LMS)
  • Live / Video Conferencing
  • Mobile Learning
  • Simulation
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Tin Can API
  • Training Companies

Product Reviews

Using WhatFix has increased our engagement with our free trials

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Best value I found when researching for a product like this. Also the service can not be beat.

Cons: It did take a while to learn. It could be more user friendly.

Overall: The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Nice product to reduce overall support queries

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Intuitive UI and amazing support

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product UI is very intuitive and it is very easy to create flows independently. Even playing around with the product is very easy. I have been associated with the organization since last 2 years or so and the organization has been very responsive to our requirements. The support provided to implement flows with our product is amazing and the staff is very courteous.

Very easy, useful tool!

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am so glad to have found the whatfix tool. It makes training so much easier! It takes a person out of hand holding customers and enabling them to self serve. It is very easy to use and very helpful. Thank you to Chirabrata Das for always being available to answer my questions. He was a great help to me on setting up this tool for Avnet!

Excellent tool to control your support costs

Sep 09, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Cuztomise is Enterprise Mobility platform for Field services and sales companies. Its a complete DIY platform where users can modify workflows and data points and their interactions on the platform by setting some rules. This can become complex for some users for which they take help of our support staff. We implemented Whatfix inside cuztomise administration panel. We have seen 40% reduction in number of support calls over a period of 8 months of our implementation.