SAP Crystal Reports

SAP Crystal Reports

4 / 5 33 reviews

Who Uses This Software?

Business intelligence users and decision makers from small businesses all the way to the world's most renown companies.


Average Ratings

33 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $495.00/one-time/user
  • Pricing Details
    $495 for full edition. $295 to upgrade.
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SAP Crystal Reports
  • www.sap.com
  • Founded 1972
  • Germany

About This Software

SAP Crystal Reports 2016 software is the de facto in reporting. With SAP Crystal Reports, you can create powerful, richly formatted, dynamic reports from virtually and data source delivered in dozens of formats, in up to 24 languages. A robust production reporting tool, SAP Crystal Reports turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices.


SAP Crystal Reports Features

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Ad Hoc Reports
  • Collaboration
  • Dashboard Creation
  • Data Source Connectors
  • Data Visualization
  • Drag & Drop
  • Drill Down
  • Financial Reports
  • Marketing Reports
  • OLAP
  • Projections
  • Sales Reports
  • Scheduled / Automated Reports

SAP Crystal Reports Reviews

I like to it is able to create reports from our database in a reporting mannser

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The benefit of having one application to send out updates instead of having multiple software to send these out. Along with going individually to each machine to update machines and install patches. Th product also provide monitoring of the software on each machine to ensure they are no unknown products and illegal software on our network

Cons: Tracking backlogs with crystal report application sometimes poses a challenge for me as each time you must enter the data

Have developed crystal reports for various clients in past project.

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part with crystal reports is that it can link with almost all types of data center , and use of drag drop to easily create reports and important scripts and functions can be made to generate diffrent kind of reports, it also offers to show data at the time of developing to make it easier to test and see how it looks in real app.

Cons: The interface is bit laggy and mismatch on clicks when there are lot of items , it could be made a little more user friendly

Good tool but could use a user refresh

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Good tool but could use a user refresh. Not as easy to use as other reporting software but overall I can't complain.

Best in class reporting software!

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Truly an outstanding reporting software. I have used other reporting engines. But none of them come close to the power of Crystal Reports. The ability to connect to whatever data source of choice and build reports with great flexibility is one thing I will always love most about Crystal.

Great for what it does

Dec 13, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Depth that it can accomplish

Cons: Kind of hard to learn at first

Overall: I use Crystal Reports often to help build reports and queries that I do for my job daily. I use it to run reports out of other software programs. It's a nice add-on.

Recommendations to other buyers: Make it more user friendly

Crystal Reports is the best bang for our buck

Dec 08, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Our software uses Crystal Reports. Custom report creation is not terribly easy. It is not terribly difficult. I know we have looked at integrating different reporting options and I think for the money spent, Crystal offers us the best overall value for functionality. There are certain limitations I have run into - for example - I cannot print a "line" on top of a background picture. The only workaround available is to create a "box" and fill it in and reshape it to be a line. This works although my lines are rather fat. Small things like that are frustrating. Otherwise, it is a fairly powerful reporting development tool.

Crystal Reports - easy reporting tool, once you get to know it.

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Crystal Reports is a reporting tool with a lot of power. It does take quite a while to figure out how to use it correctly, but once you do, it's a great tool to use. Crystal Reports is a drag and drop reporting tool that pulls from a number of data sources. Of course, it takes a while to set up the data sources and you have to usually have an ETL piece too, but then once everything is properly set up, Crystal Reports will take all that data and present it in a way that is easy for everyone to gather. Drag and drop fields into the body of the report and you're done. It's really that simple after the initial set up. So, if you can find someone to set up your data environment, Crystal Reports is a great way to set up reporting from all different kinds of data sources. No more excel, pivot tables, multiple reports to get one easy to use report.

Customized reporting perfect for small organizations

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: Not
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Pros: Affordability, ease of use

Cons: Support could be more knowledgeable.

Overall: One of Crystal's main selling points is its affordability, which makes it a great option for small to medium sized organizations. It's relatively intuitive if you have some reporting experience, which also makes it a good choices for organizations without many resources. If you need basic reporting that your existing database is not able to give you, give it a try.

A bit of a learning curve, but a life saver!

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to pull and parse data from several different data sources and report on the related data sets

Cons: The learning curve is a bit steep, but once you set up a report, it can be re-run easily any time and as often as you need, quickly and cleanly.

Overall: My job involves working with similar data that is housed in different databases, both internal and external. Before Crystal Reports, I would pull several reports out of several databases, bring the data into Excel and run pivot tables, vlookups, etc... to be able to see the relations in the data.

With Crystal Reports, as long as I have a common data field, (such as a part number) I can combine data from several different sources and run reports based on the related data. This is a much easier method.

For example, I am now able to run a single report that shows our current orders, the current inventory available to fill those orders and based on that, make a single order to our vendor for re-stocking. This used to take at least 2 hours out of my day... now it is quick enough that I run the report twice a day and very rarely have stock outtages.

Recommendations to other buyers: Get adventurous... if you have ideas, try them out... chances are you'll find way to save yourself a lot of work!

Couldn't work without it

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: What I like most about this software is it's seamless integration with our own program and the flexibility it offers us. We are on the cutting edge of our industry and I don't think that would be possible without this software.

Cons: No cons

Overall: Crystal Reports is built into a custom program that we use everyday. Our business couldn't function without it. It generates reports from very large databases and allows for great customization of those reports. We did have some issues after upgrading to Windows 10, but those have all been resolved.

Look at data anyway you want

Nov 03, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Crystal Reports allows you to gather your data from multiple sources and shape it anyway you prefer.

Hard to use

Oct 18, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Of all the software I have ever used, this one has been the most difficult to use. One mistake throughs the whole report off and finding information in the database was a lot of trial and error. A robust undo feature would have saved me a lot of headaches.

Great for printable business reports

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Our company has used crystal reports for daily business reporting for several years. The creation/editing process is sometimes complicated, but it gave us powerful views into our MSSQL database by bringing many tables together in easy to read reports.

HELP IS HERE

Aug 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Intuitive

Cons: When I run into a formula that can not be entered, because it has to be evaluated.

Overall: When I am stuck, I simply go to HELP and select SEARCH. If that does not work, I then GOOGLE the problem and get ideas from other users.

Recommendations to other buyers: I love it. I use it everyday.

Crystal Report Review

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software has the most features and data connections to make reports. It has best help manuals in the SAP software suites that i have seen.

Cons: The software is not completely connected to mobile...yet, i think it will get there soon to add data in from a mobile device.

Overall: This is the best software for making detailed reports with charts on the market. Period. Nothing compares to it. It can combine data from several formats.

Recommendations to other buyers: The software will become addictive, be prepared to buy more licenses than you think as others will want it in your organization.

Reports creation from beginner

Aug 17, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Well, hope to get the result to help my sells...

Cons: Training, examples, help files...

Overall: We have bought a software 2 years ago, with supposely awsome reports includes, each time i need something, it's not there... So I decide to buy Crystal Report and give it a try, so far, the thing that i tried to do are not there in crystal (or I don't easy find how to do it), like hide line on a condition to avoid having 85 pages report, or select top n record in the report, the help online are almost null for the 2013 version...

Recommendations to other buyers: Let SQL script be manage more easely by user...

Vendor Response

by SAP Crystal Reports on August 17, 2016

Hi Stephane, Thanks for your review of Crystal Reports. I've got some recommended help content here for you to look over. CR help page: - User guides for CR 2013 http://help.sap.com/bocr2013 CR community: - Main page to our Crystal Reports user community to get the latest product info http://scn.sap.com/community/crystal-reports CR tutorials: - Our official tutorial page http://scn.sap.com/docs/DOC-8514 CR forums: - Blogs and discussions from CR users and our support team. Click on 'Start a discussion' on the left side of page to ask a question about those issues you were having in your review comments. Training: - You can also look into our training options for CR on https://training.sap.com/. Search for 'Crystal Reports' and see what's available. Thanks!

Crystal Reports Review

Aug 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: relatively easy to use.

Cons: automatic links. I wished there were help videos on creating formulas

Overall: Great products which is easy to use. The product could use some updating by allowing screens to be made full screen.

Recommendations to other buyers: What happened to the sever version of the product.

Vendor Response

by SAP Crystal Reports on August 16, 2016

Hi Michael, Thanks for your review. You can find more information on SAP Crystal Server and the licensing options here: http://go.sap.com/product/analytics/crystal-server.html Thanks

Software great, sales process a giant fail.

Aug 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Crystal Reports is the standard for banded reporting. The functionality is amazing and there is almost nothing I can't do with it.

Cons: The subscription pricing model sucks. SHould be able to purchase once and get our value out of it.

Overall: I received an email for 10% off and thought now was a good time to purchase the product. I ordered it and that went fine, but then I never received my license and download. I contacted customer support and they were awesome, and sent me a temporary license key and the download link! But I still have yet to receive the license key I paid for after two weeks!

Vendor Response

by SAP Crystal Reports on August 16, 2016

Hi Paul. Thanks for the review and we're glad you're liking Crystal Reports. I have notified the support team and they have found your order and are addressing the license key issue. For your other comment on the subscription pricing, we need more clarification on that. Crystal Reports is a one-time purchase. Please follow up at sapstore.en@sap.com. Thanks

Report Review

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easily configures to meet our needs.

Overall: We utilize the software to create custom reports related to our calibration system. It allows us to provide only the critical data required for our customers.

New shoes, old path...

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use and creativity

Cons: None

Overall: Great reporting tool. Allows me to bring my ideas and conceptions to life :)