Who Uses This Software?

FamilyID serves program providers of all sizes. FamilyID is the easiest, most cost-effective way to offer online registration and reach your target market.


Average Ratings

30 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online

Vendor Details

  • FamilyID
  • www.familyid.com
  • Founded 2010
  • United States

About FamilyID

FamilyID is completely transforming the experience of registering for programs, school sports, camps, clubs and activities. FamilyID's online registration management platform makes it easy for people to register for programs and securely keep track of their family's personal information. * Find programs for every family member * Keep your information safe and up-to-date * Register online from a single site * Automatically notify programs of changes


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FamilyID Features

  • Academic Reporting
  • Admissions Management
  • Assessment Management
  • Attendance Tracking
  • Behavior Management
  • Bookstore Management
  • Cafeteria Management
  • Classroom Management
  • Clinic Management
  • Curriculum Management
  • Enrollment Management
  • Event Calendar
  • Facility Management
  • Faculty / Staff Management
  • Financial Management
  • Fundraising Management
  • Higher Education
  • Housing Management
  • Independent / Private
  • K-12
  • Library Management
  • Parent Portal
  • Scheduling
  • School District
  • Special Education
  • Student Information / Records
  • Student Portal

FamilyID Reviews

I needed a program very quickly and Jason Henson helped get our program up and running very quickly!

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love being able to print reports and send information to my coaches easily, quickly, and with the most updated information.

Cons: Some of my parents (users) have indicated trouble loading the program on their smart phone and have had to refresh their web pages frequently. Also, when I make changes on the administrative end, the changes are not instantly available in my reports. I don't have to wait too long, but it's usually a few minutes.

Vendor Response

by FamilyID on September 19, 2017

Renee, Thank you for your terrific rating! We're happy to hear that FamilyID is working so well for you. We noticed the slower performance during the peak days of fall sports registration. The good news is that we've done a little tweaking and made some improvements so you and your families should get the same great performance during peak times that you get throughout the year. Take care, Rochelle Founder & CEO

Great product, easy to use and make reports, fantastic customer service!

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software was instrumental in our online Athletics registration and deployment of student laptops. It does what it's supposed to, it's easy to make custom reports, and they offer fantastic customer service!

From Sales to Service, FamilyID has been responsive, professional and committed to our district.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Family ID's ease of use, customer support, and ability to meet the varied needs of our school district are most noteworthy.

We recently implemented athletic fees/registration, transportation fees/registration, and iPad fees/registrations in a very short window. Kristen at FamilyID and the entire tech support team partnered with us every step of the way. 2,200 registrations/payments were made this year and we could not be more pleased with the product and professionals at FamilyID.

Parents were able to resolve registration issues directly with FamilyID in a matter of minutes and and full registration and financial reports are provided to the District in real-time. We were given ample support in setting up registration and payment forms.

Life became far easier for all stakeholders with the support of FamilyID!

Overall: Efficiency, productivity, excellent records and ease of registration/data/payment collection.

Very user friendly!!!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of this is amazing. This year will be the worst with the learning curve and uploading all the initial information fo the returning athletes. But overral the support has been amazing and they are really quick to fix my mistakes!!
I have recommended it to my fellow school nurses to speak with their ADs!

Cons: I would like to be able to color code the cells in the spread sheet -the initial one you get when you click on the links button that shows all the information so they can be quickly identified to my particular needs.
The dates in the physical and concussion information column would be great if they could just be typed in 6 digits so they do not revert to 1999 if you make a mistake

Overall: Really easy once you "get it" I have been able to do lots of work from home!!

FamilyID was a game changer for our athletics registration and screening process.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are a lot of great features with the program. Most recently I appreciate the internal fields options that can be transferred from season to season. The staff at Familyid are super friendly and helpful. If I need help figuring something out they are there to help. If I have a suggestion to improve a feature, they listen and take it into consideration.

Cons: The cost of the program although seems high it is still cheaper than photocopying costs.

The support staff at family id are very knowledgeable and helpful. A++ service.

Jun 21, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Less paper to deal with for sports eligibility. Reports are easy to generate electronically. Coaches are sent updates via e-mail.

Overall: electronic eligibility is great

Great product, super representative (Kristen Gill) . Extremely satisfied with my experience.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to learn and use. Easy to maneuver in the program. This soft ware program is what we needed to register our athletes.

Overall: The Family ID athletic registration program has transformed our athletic office over night, from piles of paper forms to paperless. We are truly working smarter and not harder as the old saying goes. No more losing documents or excuses like " I turn it in". Coaches cannot say they didn't know the athletes forms were not turned in. Many of our liabilities have been reduce and compliance with school corporation policies along with state association and state laws are now completely address.

As the athletic director this company and their product has lifted a huge burden off my back. Our athletic department is like many departments which are under staffed and over work. The Family ID has just accomplish and done the work of two or three individuals in the athletic office/school that it took to do all the processing of these student-athletes and coaches. Not to mention the time and money it cost to do this process by hand and with paper forms.

If you are looking to work smarter and not harder, save time and money and move your athletic department forward this is the product and company that can help you do it.

Really Slick!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: FamilyID has gotten rid of the mounds of papers we would have to collect and file from our athletes. The program can be designed to fit your needs whether you are a school of 100 students or a school of 2,000 students. FamilyID will catalog all your athletes into each sport they register for, making it easy to track the registration process for both administrators and coaches. The ease of using this electronic program allows you more time to do other tasks instead of organizing papers. This program is very user friendly and the customer support has been fantastic! I would highly recommend this product for any athletic program or school.

Using FamilyID

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and efficiency of it

Cons: Need to have a time out where parents can save and come back if they cannot complete it all in one sitting.

Overall: FamilyID has been a complete program changing experience for our high school.
We have gone from a complete paper and pen process with extensive handbook pages of information, athletic codes, consent to treat forms, codes etc. to a concise all in one on-line experience that our parents have loved. Family ID has helped us maintain,keep, and process all of our athletic records into a safe, secure, efficient process that has made the job easier for our parents, coaches, trainer, athletic secretary and our director. Going paperless and the efficiency and speed of the process has been a fantastic change for our school. We highly recommend FamilyID!

So glad we made the move!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We decided to make the switch last year to paperless athletic registration. FamilyID has eliminated a ton of paperwork which has saved us tons of time and money. They have the best customer support and are always easy to work with. FamilyID even helped us expand the use of our program to make it a real value for the money.

Save time and Money

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves time once you've registered your kids, saved paper, infonis all in one place and it's available 24-7..

Cons: Would like an app for the phone and to have more flexibility in creating our own fields for info. Some of the fields we want to rename cannot be changed.

Overall: FamilyId has been a real asset to our school. It has made registration for school and athletics really easy and more efficient.

We no longer have mounds of paper in the office, information is readily available to teachers, coaches and our administrative staff 24-7.

Parents appreciate how easy it is to register students year after year. After they enter their student one time, most of the information populates automatically. They can register their kids within minutes and upload physical forms and birth certificates.

We HIGHLY recommend FamilyID.

Stowe High School

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FamilyID has saved me so much time. All our forms are now done online. It is very user friendly. If there is something I need the customer support is fast in response. FamilyID is willing to listen and add and make changes that I request. It has been a huge success at our school!

Athletic Directors Dream

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly
Helpful
Timesaver
Always being updated for he better
Willingness to listen

Cons: None

Overall: As an AD I came into the job registering over 800 kids a year via paper registrations. Coaches had to have kids fill out there own emergency cards in hopes that everything was accounted for....after moving to FamilyID, not only did it save our department hours of work at the beginning of each season it has helped us maintain much better record keeping and has given us the ability to help our coaches be more organized as well. Through FamilyID our department has also developed a transportation request form for those families wishing to take transportation to or from an event other then riding the bus.

I truly believe that FamilyID has changed the way athletic departments run and I would recommend it to any and all athletic departments.

FamilyID Is always updating and advancing their software to help better suite the needs of the user and it always willing to answer questions when there is one.

Recommendations to other buyers: Start using it.

Sports Registration Time Saver!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our athletic department and parents were bogged down with multiple papers to file - in person - each sports season. FamilyID replaced all that paper with a stream-lined, very easy to use, online sports registration system. Having our sports registration online has almost eliminated the foot traffic and lines that used to be waiting for me each sports season. Our second most favorite feature is the ability to see - at a glance - how many athletes are registered by sport at any given time. I could not be happier with this product!

FamilyID use

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I brought familyid to our district a few years ago. I am pleased to see the positive changes. FamilyId listens to their clients and provides a quality product.

Athletic Department Administrative Assistant

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report.

Cons: Can't think of anything!

Overall: We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport.

If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office.

Recommendations to other buyers: I would love to have the option of a couple of "approval" lines. I would love to be able to track, not only their physicals, but also if they have an updated baseline concussion test.

payment option on Family ID Why??? Why???

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: we don't have to try and read peoples handwriting any longer. It gives the coach everything they need.

Cons: Giving the parents an option to pay for the sports fee on line. WE don't use this feature, it's very confusing to many parents who may have already paid on the school website and they can't figure out why they have to pay again, so they just click out which means they don't complete the registration and when the athlete comes into clear, they can't.

Overall: I do not understand why there has to be a payment option of a sports fee on the FamilyID website!! We do not use it and it is very confusing to parents who have already paid on the school website like they are supposed to. It holds up the lines as most kids think they have cleared and parents did not "submit" submit'" through that area and I have to send them away. I know they are "supposed" to read the instructions but I don't understand why it has to be there in the first place. It is NOT one of our options!! I've meant to call you guys about this for 3 years now, thanks for giving me a place to offer my opinion. It's very time consuming to have to send the kids away and start them over again once they get it right. Can you please remove it from our registration page!!

Review of Family ID

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy for parents and employees to use.

Cons: Cant say there are any

Overall: Family ID is a awesome program for High School athletics. We have been using for over a year and the school district loves the program.

Recommendations to other buyers: Get your school district signed up.

FamilyID Makes Your Life Easy

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments:
"Before using Family ID, our staff was so preoccupied with paperwork and parent complaints. Now, since working with FamilyID there are no strings attached. FamilyID provides us with an easy user friendly way to register for our athletic teams & helps us to be more administratively efficient and environmentally responsible. Our parents and coaches love it as well. It was a great move for us."

Why We Love Family ID

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When I first heard about on line registrations, we started researching different companies that offered this service. This was done over Christmas break, It was a personal feeling I had about the company, I talked with Rochelle and she sold me on the program. When break was over I showed my Secretary the program, went to the District Athletic Director showed him also and said I would like to look into this. We are a four school District and there was no interest from the other schools. When we were given the OK I said to my Secretary, she was OK with starting in the fall, no we are starting with the Spring Sports. A tall order because we we about 5 weeks out from starting registration. Family ID was great and went above and beyond helping my secretary and myself promote and get the program set to our individual needs. It was so smooth and was a big success. Reasons for it: 1. Everything completed no more going through piles of paperwork. 2. Parents you register on your time not ours. 3. Less complicated in the office.
4. In future less for parents to fill out.
It was such a success with our parents the parents of the other school requested they provide this service at their schools. We have done this for several years, and Family ID still provides what ever requests we have had. A great tool that ever athletic office should utilize. We could not imagine going back or doing without this program. You will never find a better program it is the best, and the service or any issues you have will be taken care of immediately. Thank you Rachelle and Company.

Vendor Response

by FamilyID on September 26, 2016

Thank you, Denny! There's nothing like kudos from the guy who led the charge in his district. I'm hoping we'll see you in Nashville!

Use of Family ID for Athletic Department

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cresskill High School's athletic department has been using Family ID for a number of years now. This program has simplified the registration process for parents and athletes. Everything is done online, except the physical form is turned in as a hard copy. Family ID assisted the athletic trainer with customizing the registration site to meet the needs of Cresskill MS/HS. Family ID's staff was very accommodating and a pleasure to work with. They also have an 800 number that parents with questions can call. This helps reduce the calls to the athletic office.

Five stars for the service!

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set and flexibility to modify and create your personal page.

Cons: Because our district doesn't allow us to use PayPal for payments the last page is confusing for new families.

Overall: I had been using familyId since 2012 at two different institutions. The program is very easy to use, setting up the pages is intuitive with clear steps. The program provides great flexibility to modify information, add documents and you can tailor it to your specific needs.
The best part is the costumer support! The families can directly communicate with FamilyID. The interactions are professional, friendly and no question is a silly question!

Great Software, Great People, and very user friendly!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of managing your registration, editing and updating information.

Cons: Hoping the company develops an app for the product. Right now users have to go on the internet, login, and then scroll to find information on a particular person. A user friendly app would streamline the process as the software did with the registration aspect.

Overall: I have used FamilyID in two different athletic departments and it has made the registration process, managing forms, paperwork, and payment much more efficient and streamlined.

Recommendations to other buyers: Hoping an app gets developed.

Vendor Response

by FamilyID on September 22, 2016

Thank you, James, for your app suggestion. We are working on it! As always, we would love your feedback regarding what you'd like to see in the app. We will be reaching out to you.

Family ID- Gets better with age

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Family ID has been a lifesaver for our athletic department here at Millbury High School. We have been involved with the program for many years now and I am routinely impressed with the updates and new features Rochelle and her team have added. They really listen to feedback in order to ensure their platform is the best online registration site around. I have the utmost confidence this program will assist with your registration and decimation process from the very first day of use. It has grown with us and for that I am grateful.

Mt Spokane HS - FamilyID

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FamilyID allowed us to get rid of paper registration packets, it merges our information (physicals, payment etc) into one easily accessible online resource that can be readily shared with our coaches and admin. It has been a labor-saving switch that we are thankful to have made.

Cons: None that come to mind and if there were any, the FamilyID folks are quick to take suggestions and make them implementations for system upgrades. They have always been extremely responsive to our needs and quick to implement versions that further assist us with what we do.

Overall: Our experience with Family ID for our online Athletic Registration and Booster Club events has been amazing from day one. The product has streamlined our registration process and made us more efficient. The customer service is professionally helpful and always timely.

Recommendations to other buyers: If you are a school or Athletic Director in search of an online registration tool and database, I highly recommend FamilyID - it will make your job/life easier and you won't regret it.

LOVE IT! Highly Recommend It

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Familyid took all our forms and designed a registration for us in the beginning. It is easy to clone a registration, make any changes and have the next registration up and running with very little time spent. They listen to suggestions on improvements to their program and implements them. The internal fields were one of many wonderful improvements. I like how easy it is to send a note by clicking the "notify registrant" option. It has minimized the time it takes to complete the registration process. The report options are limitless.

Cons: It only uses PayPal so it doesn't link with our current student accounting software.

Overall: It has been a very positive experience. Our coaches love the live links as they can have approval status and emergency information at a touch of a button on their cell phones. Once an initial account is set up, our parents are able to sign up returning athletes in a matter of minutes.

Vendor Response

by FamilyID on September 22, 2016

Thanks so much, Pam. We are working on additional payment integrations at this very moment. Let us know what payment software your school uses so we can put it on our list.

Site very helpful for organizing registration

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Adding Family ID to our office has allowed us to be much more productive . The registration process is now streamlined and that allows us to focus our attention on other important issues. Having all of the required information electronically, and at our finger tips, is outstanding.

Jr.Tech, Inc. - Educational non-profit is more productive with the Family ID registration tool.

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Report tool.

Overall: Jr.Tech is a small educational non-profit. We were one of the beta test sites for Family ID. We still use the registration software tool and love the customer service and ease of use. It has streamlined our registration process and provides the report function is fantastic.

Thank you!

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly site.

Overall: Has simplified the paperwork and encouraged parents to pay on line. Once it is submitted, no looking for cards or medical information.

Recommendations to other buyers: Try it for two seasons and you will use it forever.

Great Customer Service

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for time management.
Allows coaches to have medical info at their fingertips with no paperwork.
Easy to use.
Great customer service

Cons: I don't like that my county will not allow me to use it.

Overall: This program was so worth it to me that when my county said they would not pay for me to use it I purchased it out of pocket.

Recommendations to other buyers: I try to promote FamilyID to every Athletic Director I come in contact with.