Akkroo

Akkroo

4.5 / 5 13 reviews

Who Uses This Software?

For B2B organisations that exhibit at multiple events per year, locally, regionally or internationally.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Akkroo
  • akkroo.com/
  • Founded 2012
  • United Kingdom

About This Software

Exhibiting at events represent huge investment for businesses every year, all over the world. Yet the way in which leads are collected and processed at these events is reliant on manual and disconnected methods such as business cards and badge scanning. The consequence? Inefficient, delayed and generic follow ups post event, missed opportunities and ultimately a major struggle to measure and maximise a return on exhibiting. Akkroo solves this challenge for businesses all over the world.


Akkroo Features

  • Audit Trail
  • CRF Tracking
  • Data Entry
  • Data Verification
  • Distributed Capture
  • Document Imaging
  • Document Indexing
  • Forms Management
  • Remote Capture
  • Study Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-In
  • Surveys & Feedback
  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Akkroo Reviews

Great customer service, and a ver useful app;.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Akkroo is very quick and easy to use, which makes it popular with our sales teams. The marketing team find it easy to customise for each event, which has made it much more effective as a lead capture tool. It's also easy to allocate and track leads back at the office.

Cons: It has been more expensive to implement than our previous solution

Few bumps, got there in the end

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Statistics and search data functionality

The ability to search any data captured, across all events for us was important. Our sales team constantly ask for data as soon as it's captured. Search makes it easy.

Cons: Lack of text/colour customization, no Android app. Android is a massive part of our business, and we're limited to iOS, for now.

Overall: Ease of use, great portal and functionality

Easy, quick, simple, personable

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The app is simple and easy to use! I was really please with how easy it was to export the data once we arrived back from a show. It was great that we could edit the look of the form to represent our brand. The customisable features were ideal.

Cons: I am unsure as to whether it was my own error or an app error, however, I did experience one issue with the app not working when there was no WiFi. However, the support team were very quick to help, so it was barely an issue.

Experience has been great so far!

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Akkroo has allowed us to drastically improve the quality of leads we collect at events and has enabled our sales team and others to just have better quality conversations with potential customers at events.

Cons: I am super excited for the Android offline functionality that should be coming live this Fall!

Has removed an enormous amount of hassle and manual work from our event lead capture process.

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Ability to capture more customised data at events
- Integration with other marketing platforms
- Akkroo team have been very open to feedback from our team, and have actively implemented feature suggestions where appropriate.

Cons: - Sales teams complain it's not as easy as scanning a badge
- Customer facing interface is not as attractive (out of the box) as perhaps it could be
- Guestlist feature is useful, but still clunky

Much better than anything we have used in the past

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: simple to use and can be used offline

Cons: only can be used on iPad... we have lots of tablets we would have liked to use it with. Also, you have to sync the device every time you make a small change

Overall: Big improvement on the use of other lead capture methods. We are still getting used to it and understanding its full capabilities but seems to offer everything we need. The only negative at this point is that it struggles to sync without a top notch internet connection so we were unable to sync most our devices till we made it back to the office (this meant lots of people will have received their follow up email rather late!). The team kept to their word and had someone onsite for our first event which was a god send as we had some trouble with initial use. Good response rate on emails although some of the online instructions offered to resolve problems could be clearer.

Looking forward to continue using it!

Super easy tool

Dec 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: How it's so easy to build a custom form. Really self-explanatory.

Cons: The way the data exports when you've used the business card transcription. Kind of doubles the data which leaves you with some manual work.

Overall: I love working with a young dynamic team like the Akkroo-team. They're brilliant and they definitely put user (and customer) experience above all. Absolutely no complaints.

Akkroo Feedback

Aug 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The dashboard is intuitive and the export process is easy and painless. Very conveinent for sharing data and tracking my team's progress!

We have a great account manager who is responsive and attentive. Whether it is just experiential feedback or finding a solution to make the program run smoother, Clare always is willing to hop on a call!

Cons: At times the app freezes with high volume use.

Overall: We have a team of 50 on the platform and it makes tracking their performance week to week much easier! We also love that Akkroo is customizable to our clients' requests.

Recommendations to other buyers: If you experience any issues with the platform, the Akkroo team is very responsive and will work towards the best solution.

Tribal Group Review

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simple to use. User friendly. Support.

Cons: The only thing we would like to be able to do is to access the date live at events through the device.

Overall: The software is simple, effective and easy to use. Exactly what we wanted from Akkroo. Since buying the software we have had regular contact and check in emails from our Customer Success Manager which have been helpful and reassuring, they are always on hand to support whenever needed even with our colleagues overseas in different time zones. New features have been added since we started using the software which shows Akkroo is constantly improving.

Recommendations to other buyers: I would highly recommend this software as a great lead generation tool, we have made huge improvements on how we collect and analyse our leads and opportunities.

Feedback on Harrods pages

Aug 18, 2016
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Dashboard easy to use
Team is always very helpful and responsive
Everything is stored in one place

Cons: There is no real time calculation of volumes so I end up sometimes having more customers booked for an event than I can accommodate.

There are a few limitations in terms of design (adding more images or backgrounds) but this is secondary

Overall: Using Akkroo has been great, it helped me deliver better customer experience and saved me lots of hours of manual work (adding data on a spread sheet from an inbox). The team has been brilliant and are there every time I contact them with my mental requests. The dashboard is very easy to use.

Recommendations to other buyers: thank you all for your help guys!

Vendor Response

by Akkroo on August 18, 2016

It¿s been a pleasure working with Harrods, one of the greatest brands in the world to help them continue to deliver a exceptional experiences for their customers. We¿re always keen to improve our product and services to help them achieve their event goals and reduce manual effort, and the feedback they¿ve been happy to supply continues to shape the improvements of tomorrow. Thank you so much for your continued support. - Andy Higgs, COO

Review that Craig asked me to do!

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and exporting of data. Better now that we can go back and add notes after we have registered someone.

Cons: Sometimes it takes a long time to sync the data or it has to be done multiply times.

Overall: We have been using the system for about 18 months for exhibitions in the UK and makes data capture easier

Recommendations to other buyers: Previously when asked for feedback this has been taken on board and for a team based in France it was nice to meet some of the Akkroo team at The France Show in January Please note that we are a property management and real estate, kitchen and planning company but I can't tick more than one box, which is something I can do on Akkroo! We use it 5 times a year.

Superb support and great software!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Simplicity

Cons: there are none

Overall: I love working with the team at Akkroo, they always have time to assist and always go beyond what I expect to help me get projects running.

Recommendations to other buyers: Well worth a trial, the team will also happily look at modifications for you if you need them.

Vendor Response

by Akkroo on August 18, 2016

We really value your commitment to our services Jamie, and we¿re thrilled to hear you enjoy working with us. We¿re glad to be helping Quatreus serve the needs of their own customers. Thanks for your comments, we really appreciate it. - Andy Higgs, COO

The Power of Akkroo!

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple file of all captured leads for each event, 100% accurate and therefore so easy to use, follow up and track.

Cons: Can be limited by the number of iPads available if an event is very busy, but its not really an issue.

Overall: Akkroo was the perfect fit for us, easy to implement and embed in our field teams. Support has been excellent, but little is required. Excellent developments keep coming.

Recommendations to other buyers: Thoroughly recommend it!

Vendor Response

by Akkroo on August 17, 2016

Thank you Hilary! We're delighted that you've had a positive experience, and the whole team here really value your commitment which is helping us to develop Akkroo to become a continually better solution. - Andy Higgs, COO