ACS Technologies

Realm

4.5 / 5 38 reviews

Who Uses This Software?

Realm is designed to meet the needs of all churches. The pricing is based on average weekly attendance to give churches of all sizes an affordable solution.


Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Based on average weekly attendance. No contracts, money back guarantee.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ACS Technologies
  • www.acstechnologies.com/products/realm
  • Founded 1978
  • United States

About This Software

Realm integrates basic record keeping into the daily motion of church life - staff is equipped and your church body engaged. CHURCH STAFF - Realm simplifies how your staff manages information. - Track member involvement - Review giving trends - Enter contribution records - Manage small groups. CHURCH BODY - Realm creates new information as people engage online. - Make online contributions - Print personal giving statements - Check event schedules - Update own personal information.


Product Features

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Product Reviews

I'm very happy with Realm and learned many new functions at the conference that I play to implement.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I am looking forward to the contributions for tithing through online giving! That excites me so much. I cannot wait until the day I can eliminate double entries!

Cons: So far I would say the ease of reports is not as easy and/or user friendly as ACS was. I'm sure it just will take time and patience.

Overall: I think the tithing entry is much easier and the screen is so much better to read. I think it is faster to enter data.

We enjoy Realm/clean/simple for our congregants/Staff is learning quickly/we love updates/videos

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: We love check-in for our children. Easy of online giving. It's easy to navigate. Easy to customize fields. Updating staff users and their roll is simple. We are learning to keep our groups more updated.

Cons: We need extended family links. Notes tagged family to link. deactivated profiles to be hidden deeper

Easy to use for tracking your membership!

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The Realm software is intuitive to use and always improving. I love that I can login and work from home anytime.

Cons: The reports functions are somewhat confusing at times and not enough detail to choose to include. I think this will improve with use and time.

Overall: Ease of sharing responsibilities with other staff and team leaders.

Went from ACS Desktop to Realm.

Feb 01, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: It is saved to cloud.

Cons: Too complicated, not user friendly, not accounting based, more facebook based.

Overall: Without knowing much about Realm, changed from ACS desktop. Sorry I did, only because I'm an accountant and this program was not developed by accountants, but rather by programmers. Too many bells and whistles, too much linked to Facebook. Very, very cumbersome. Wish i could go back, but that would cost me more money. Make sure you review product before purchasing.

Recommendations to other buyers: I wish it was more like ACS for Windows Desktop.

Great Modern Church Management for All Kinds of Churches

Dec 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of use for church leaders and administrators, as well as church members.

Cons: The Communications and Volunteer capabilities are still under development.

Overall: We switched from The City to Realm this year and have been greatly pleased. The Realm is well suited for church leaders to organize the various ministry and small groups of the church. Reports can be customized for any data in the system and emails sent to highly customized dynamic lists. The online giving experience is very good and we have seen increased levels of giving because of it. There are still a few features in development that we are waiting for, including enhanced communication and volunteer capabilities. However, the Realm certainly is very capable at this stage and is the best church management system we are aware of. It is suitable for new church plants, existing churches of all sizes and multi-site churches.

Recommendations to other buyers: Check out their free live demos to see the features of Realm.

Realm Makes Things Easy

Dec 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use. Mobile accessibility. Convenient and cost effective.

Cons: New features are always being added which are making an already powerful product better.

Overall: The realm has helped our leadership team navigate the church planting process. Planting churches isn't easy, but Realm has made it a lot easier. We've been able to communicate with each other and keep focused as we moved from our planting stage to our public ministry phase.

Recommendations to other buyers: Train your leaders and share your vision. The more people are informed the more they'll use it.

A Great, Well-rounded ChMS

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: easy to use, intuitive, comprehensive.

Cons: a few features are a little difficult to find or setup, but their customer support is very helpful in those cases.

Overall: The great thing about Realm is that it has everything we need to run our church in a holistic way. It let's us handle our group communication, personal profiles, giving records, reporting, and accounting all in one place. Also, it has a great discipleship tool called Pathways that helps us walk people through any process we create. We can assign different Steps along one of any of the custom Pathways we create, making sure no one slips through the cracks. It has really helped our assimilation, spiritual formation, and leadership development processes. Communication has been greatly improved and we now have a handle on all our operations.

Recommendations to other buyers: It's inexpensive, especially for small to medium size churches looking to grow.

We checked out Realm

Dec 08, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Realm's good points are that it seeks to connect people in one platform, much like Facebook (or the City).

Cons: While the user interface is clunky, and it is not simple to navigate, the real problem is that it tries to recreate a Facebook interface, which wrongly assumes people spend inordinate amounts of time on anything besides Facebook to check out what's going on with people.

Overall: We have used ACS for years, and when they unveiled Realm, we were excited because we thought it would be a big upgrade, especially in their online presence. We were disappointed. Realm is a cross between ACS and The City (which ACS purchased a little while before developing Realm), but it retains the worst parts of both.

Recommendations to other buyers: Move along. This is not the ChRM you're looking for.

The BEST Church Management Software Around!

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Everything

Cons: Nothing really!

Overall: Our church started using Realm over a year ago. It is a wonderful software that provides great functionality, real-time data, and it's user friendly! Information is always just a couple clicks away and we delight in how well our members have received it! Using Realm has freed staff from spending great amounts of times trying to assemble reports because the data is already there. This allows them to focus on other, more important people and ministry driven tasks. One of the best features is the online giving! We're able to offer quick, easy, and secure online giving to our church members and even church visitors (plus TEXT GIVING)!! We are always amazed at how the ACS developers are constantly improving Realm. They take our input and suggestions of how the product can be even better, which is nice since we are the ones out in the real world using the software. We have a voice! Their customer service and support are without fail fantastic!
Overall, Realm is just a really great product and we would recommend it to others without hesitation. It certainly allows us to work smarter, not harder, and it gives us the tools we need to run our amazing church! Thanks Realm!

Recommendations to other buyers: Go online, check out their product. There are wonderful tutorial videos that really give you a lot of insight on what it can do!

Switched to Realm

Nov 18, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy to learn the basics, and hit the ground running.

Cons: It is a product still developing, so some features are not there yet. It can be confusing in transferring over data from previous software.

Overall: We in the past year have switched to using Realm as our management software. While it has not been smooth, their customer support has always been there to help.

Realm answers to my nightmare

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: is very user friendly-coming from a non tech person. works well with our needs.

Cons: sometimes take a while to get some things changed-like we have an idea about what we want and it take the tech people a while to get it implemented.

Overall: i love the company. they are always asking us how they can improve. trying to work with ideas the customer has. very good at follow up. great tech support.

Realm is great!

Sep 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Realm has been a good solution for our church. It is easy to use, and covers a lot of situations.

Realm is the best out there

Sep 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Concept, integrations with kids check, social group posting.

Cons: Lack of app, interface is difficult so driving adoption can be hard

Overall: Realm is simply the best solution available in a market without many well-integrated products available yet. Constant improvement will only make it better.

Realm at Life Church

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I love the Contributions capabilities. The check scanning makes data entry much easier and is a great way to keep the giving records accurate. I also love the Custom Report functionality. I am able to get reports quickly and very easily.

Cons: Sometimes when I click the back arrow a pop up box appears where I have to click the ALLOW box to continue. It is an extra step and I don't see the value.

Overall: I've found Realm to be very user friendly and can usually figure out how to do things without contacting customer support. We don't use all of the features but I want to learn more so I can see how we can use Realm in other areas.

Recommendations to other buyers: Not at this time.

We love Realm!

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Realm has helped us build an online church community and strengthen our communications throughout the church.

Easy to use and flexible

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The ease of use. Dashboards shows you at a glance so many items in the database. Counts of people, age groups when you add birth dates. Family count and average size of family. Numbers of ministry groups and member numbers. Allows you to get into groups and see who members are.
We send email to group, individual or whole congregation that have email.

Cons: Not much I don't like. The product is always improving. Sometime a change goes into effect and the way I move in the database changes. I don't like this but it makes things better. It is documented but just don't like change.

Overall: I have been using this software over 18 months. Was able to add fields we wanted. Had great help getting the changes from the support folks. They are always helpful and guide you as needed.

Recommendations to other buyers: They want feed back and welcome input. I think we get a good value for the money.

Realm Is Quite Intuitive and User-friendly

Aug 24, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It is very easy for people who are new to Realm to figure out how to use it. I have received great feedback from those few in our staff and congregation who have tried it.

Cons: The reports are few, and the ability to export a custom report to Excel is not there yet. I can't wait until Payroll is ready in Realm, so that we can add financials.

Overall: We have been using Realm for a few months, having transitioned from ACS Peoplesuite. Realm is far prettier and more user-friendly than Peoplesuite, but it still has a long way to go in developing reports and other functionality.

Using Realm software for church

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use

Cons: Cost extra for accounting

Overall: I love using realm for my church attendance and tithe reporting. It is easy to use and I can create different groups.

Excited for each new update!

Aug 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I love the ability to track contributions for a visitor without having to assign them a giving number. I love the fact that members can update their own contact information.

Cons: The calendar does not seem to be useful because you cannot print it for publication to the members. Also, so many members have created duplicate accounts that I have to deal with.

Overall: I've been using Realm for approx. 3 months and love most of the features. I've had some trouble transitioning from the People Suite because I've been learning as I go. Customer Support has been superb at helping me along with all my questions.

Recommendations to other buyers: I would love to have a locally run class on the software itself. I also cannot wait for it to incorporate the payroll and general ledger. Our church would like you to add the feature to the online giving for people to add the credit card fee to their contribution. Also, please add a marker for deceased spouses on the profile screen.

"Don't know how we did ministry before Realm!"

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: -Love that customer feedback is important. I have always felt valued and my opinions and recommendations are taken seriously.
-Ease of use!
-Lots of great updates

Cons: Some of the email features could be better, and I'd love the ability to save documents in files.

Overall: We began using Realm 1.5 years ago and it has made a huge difference in how we do ministry. Once, all database information was locked to all but a few admins; now, our lay leaders have the ability to work together, accessing information, and reaching our congregants. One of our lay leaders commented, "I don't know how we did ministry before Realm!"

Recommendations to other buyers: Check out the user forums and local groups!

Great Possibilities

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Multi-dimensional and ultimately customizable. So many ways you could use this software its brilliant.

Cons: Difficult to train staff and communicate possibilities throughout our church community.

Overall: With many church members used to theCity, apps, and other programs our communications staff has been disappointed in the current options for formatting and sending communications. It has great possibilities but we are waiting patiently for more functionality to be available.

Point Person Review

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use; we don't need to worry about "what happens if a computer goes down?"; great support staff; pre-defined reports; dashboard; Data base and finances are linked in same system; great easy to understand on-line search/help.

Cons: I'm still working on figuring out/getting used to how to run custom reports. I know the information is in there... I just need to make it into a lovely, easy to read, report. When they added more pre-defined reports, I was delighted.

Overall: I am the point person at our church for all things Realm (aka Administrator). I've been using the program for a while and have enjoyed how user friendly it is. The support folks are sharp and quick to respond to our needs... especially during our transition to this program! They were great!

Recommendations to other buyers: Many of our constituents are not using email regularly, so that component of connectivity is virtually untapped for groups. The ones who are using it regularly have said it is a great help.

Realm Review

Jul 13, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: weekly tasks i.e. contributions, updating parishioner info, etc very easy to work with.

Cons: If death in family need to separate household! at least that was the answer to have the deceased not appear in Directory.

Overall: First, I've had no formal training with this program ... yet! Looking forward to attending a conference.

Recommendations to other buyers: Overall since this has been, for me, a learn as you go experience the technicians on hand to help are the most extraordinary people to work with. Any issues with "glitches" have always been promptly solved and suggestions forwarded to programing.

Realm is AWESOME!

Jul 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly. Great pre-defined reports and dashboard reports. Easy access to information at any time and any place.

Cons: Some reports still a little improvement.

Overall: I was a little weary about switching over to Realm...but I am so glad I did! The change-over was painless and well worth it. Our staff has throughly enjoyed using this program.

Review of Realm By Roger

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: the ease of setting up profiles and changing them

Cons: There are a lot of words I don't understand( Note I am a senior citizen)

Overall: It was a good program, software upgrades have improved it Also the upgrades are explained really good

My Review of St. Tim's Usage

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use is number one in my book as far as the accounting is concern. Cut down my work time and easy to cross reference.

Cons: Getting labels and directories are still a major problem. I tend to do it the old long way instead of reading through instructions.

Overall: I use mostly the giving section of the program. I enter donations, print out reports to match financial statements of money coming in and print quarterly reports for members to find out where they are as far as their pledges.

Recommendations to other buyers: I love the fact that as people make suggestions the company reviews and makes updates to make things smoother. Also great phone support if you're having trouble.

Realm Software

Jul 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can use it from anywhere and so can the staff that need to know information about our congregation. Realm has an extensive help resource .

Cons: Sometimes it get too much info. from help resource and get off track as far as my original question.

Overall: It was easy to get started. Still working on how to use in our unique and growing church, as we plan additional pathways and staff training.

Awesome and easy to use.

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple yet through.

Cons: Email sending ability needs improvement. More options to dress up emails.

Overall: Love it. So easy to learn and use. It is constantly growing and ACS really is working hard to produce a software that is relevant for the church today.

Simple, Clean, Easy to Use.

Jul 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Custom searches let you get what you need to know from your data. Online giving has helped us and the people maintain giving information.

Cons: Early on it was difficult for us to figure things out. Once we got the hang of it and how to follow updates we were able to adjust quicker.

Overall: We are always finding new ways to use Realm to help us in ministry. We are looking forward to inviting parishioners to connect online.

Using Realm for People and Accounting

Jun 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I've been able to successfully check-in people from Windows tablet and have labels waiting at the check-in station (label printer shared from another Windows computer). I like being able to verify attendance with a tablet during service.

Text giving in Realm is included with online giving.

Dashboards readily available and can be customized for Giving, Attendance, and Involvement. Plus the Overview can provide quick insights to your database.

Cons: Built-in reports have a ways to go.

Overall: I have been using Realm to manage people (contributions, attendance, etc.) for about 8 months. I have also had the privilege to be a part of the pilot program for Realm Accounting. People management is very straightforward. Accounting process will be very familiar for existing ACS Financial Suite users. Chart of Accounts structure is a bit different, but I like the use of Account Codes (core accounts) that are available across funds. Accounting might be a little too strong for one-person office environments, especially those accustomed to QuickBooks functionality.

ACS partners with Vanco for processing gifts and registration payments. Vanco is great to work with. Together, they have just launched text giving for Realm.

Recommendations to other buyers: I have worked with ACS software, in various capacities, for over 16 years. They are a great company to work with. They provide excellent support. They are privately owned and plan to stay that way. As others have said or may say: Any software is only as good as the data that goes into. Moreover, every software is completely useless, if those tasked with using it are not given training to learn it. If you can make the investment of time, to go along with the financial investment, you won't be disappointed.

Great product and support!

Jun 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that the software developers take the time to listen to the users and frequently upgrade the software with features that users need, not what they think we should have. The UI is intuitive and easy to use. The wikis are robust and use lots of pictures so there is not confusion as to what needs to be done. The support team in knowledgeable.

Cons: The search engine is not as robust as some other products, but that is improving as the product develops.

Overall: This product is not as robust as some of the other big products out there, but it has almost everything you need to get the job done. Many organizations do not need or want all the bells and whistles that those products have, nor the cost they come with. Realm manages people and their contributions with ease. It has the ability to use groups to track attendance and facilitate communication among the groups/ministries of the church. The customization fields allow for tracking needs specific to individual ministries as well.

For attendance, there is a check in system that can be utilized that can be set up to provide security labels for children's ministry. It can also be used to check in for Sunday School or other events as well. This is tied to the attendance so that if the check in is utilized, the support staff/volunteer posting of attendance is reduced as well.

Then you have the support. If you ever run into a question or issue, there are wikis to help you along. The wikis are not just a long list of stuff, but are set up so that when you click the "?" button, it opens the wiki that is specific to the page you are on, so no more searching for what you need in a long list. If that doesn't help, you always have the support team standing by so you can call and get assistance as well. They are always ready to serve and never talk down to you because you ask a "dumb" question.

Recommendations to other buyers: Your product only works as well as the data you put into it. I recommend making sure your data is "cleaned up" before you drop it into Realm. It will make it easier to work with when you get started.

So far so good!

Jun 23, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Still trying to learn it. I will let you know when I have learned a little more about this product. Right now, I know very little and am trying to find time to learn more. So far the customer service has been helpful.

We love it!

Jun 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We love Realm! It's made connecting staff with members so much easier than a paper directory ever could!

We're currently rolling Realm out parish wide for parishioners to use which comes with many questions. The Realm staff has been wonderful about helping us troubleshoot and responding with a solution in a timely manner!

Realm is FANTASTIC!

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The customer support is fantastic. The developers listen to ideas from the folks that use the software in a church setting every day. The software is user friendly, clean, easy to understand. The reports you can pull are awesome!

Cons: I can't think of anything!

Overall: We've been on Realm for about a year. It has really changed the way we work at our church. It makes "work smarter, not harder" part of our every day. Our congregation also likes the software because it's easy to use. Realm is real data right at your fingertips and it's instant.

Recommendations to other buyers: You will be surprised at how much Realm changes your day to day functions. Give it a try!

We're REALM ready!

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: REALM is a great new software that integrates all the wonderful software tools that ACS offers into one! The updated platform and functionality add intuitiveness and functionality. The roll out pace of additional features is unprecedented. We're working on transitioning and initially thought that date would be next summer; however, after working with Mark Burkhart and talking with other REALM staff at ACS, we could possibly transition as early as this summer. The best part of all - this new shiny model is not more expensive! One of the most impressive features are the dashboards available for giving, attendance and membership. Dashboards keep your members, visitors and other crucial information up front and visible every time you log in. Much better than having to run reports. ACS truly wants to help its church customer base minister to others more efficiently.

CONS: Any change can be challenging, especially for non-profits like churches. We added 2 new components - Facility Scheduler and Access - 2 years ago and switched to ACS financials a month ago. We introduced it to our membership 1 year ago. Since all of this

Impression of Realm

Jun 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I attended the Realm sessions at the 2016 conference & fell in love. I'm hoping we make the switch by the end of the year (from The City). I volunteered at a ministry that uses ServantKeeper. It's functional for their purposes but a little clunky. The church I worked for last year used PowerChurch and it was quite good for their congregation of 130. But Realm looks to beat the socks off both of those. It's user friendly, intuitive, clean, practical and oh so pretty! I'm rating it a 4 just because I haven't actually used it, but wanted to give my impression as compared to the other two softwares.

Realm a Possibility

Jun 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: After attending the annual ACS Conference last week, much was said about this product. It sounds like all the features will be what we need once the product is built in its entirety. The challenge at this point is to be patient.

Probably Will Go with Realm

Jun 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are comparing PowerChurch, Servant Keeper and Realm. Of the three, Realm is the most robust, organized and simplest to jump right in without a lot of training. We can track records in our Adult Spiritual Education program. We can track visitor outreach. We can track attendance collectively and individually.

Gift entry is awesome! You must enter a batch first, meaning the full dollar amount of your deposit; then you enter individual gifts against that dollar amount. If the final figures do not match, you know immediately that you have a data entry error. Can't tell you how much I love this feature!

Also, they have a super robust wiki site that explains every facet of their software. The info is broken down into bite-sized, easily digestible chunks. It is presented through a combo of pictures, videos, and text. Very well laid out; easy to navigate.

I found things in the free demo that made no sense to me. The help button to me to the wiki site where I was able to easily get my question answered. I rarely use the help on other software programs because it¿s confusing and not worth the effort.

By contrast, I spent over an hour each with the folks from PowerChurch and Servant Keeper to get help making sense of their software.

All 3 solutions are highly customizable. But, Realm is the most organized. For example, our education program includes 2-3 years of classes. I need to track students through classes and know when they¿ve finished. Both PowerChurch and Servant Keeper allow me to create a customized tracking system. But each makes use of multiple screens that take some effort to navigate between. Because this info is entered periodically (not daily), I'm concerned my volunteers will need to retrained every time they use it.

Realm offers a solution where everything is on one screen. No complicated navigation. Can¿t guarantee a volunteer won't need retraining, but they¿ll only have one thing to learn and remember with Realm.

It's the right price point for a church of our size. The ONLY reason for the 4-stars overall is that the accounting module is extra and I cannot find the cost for it ANYWHERE on their site. Very frustrating! Also Realm does not integrate with MailChimp. Just Constant Contact (my least favorite email solution). If it weren't for the data conversion, we'd be able to get started for under $200! You can¿t beat that kind of value. The only reason we wouldn't go with Realm is that I get outvoted. :)