Who Uses This Software?

Hotel Management Companies; Hotel Staff, Hotel Management, and Hotel Owners; Branded Hotels, Independent Hotels, Select and limited-service hotels


Average Ratings

36 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $588.00/year
    See pricing details
  • Pricing Details
    Staff Collaboration: $1 per room/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • HelloShift
  • helloshift.com
  • Founded 2014
  • United States

About This Software

HelloShift helps you run your hotels better, effortlessly. Hotel teams communicate across shifts and departments with our web and mobile apps (iPhone and Android). Everyone is in the loop and accountable. Managers have real-time visibility into operations. Guests communicate with the front desk through text messaging. Track problem resolution and guest satisfaction. Sell more nights with sales CRM. Protect assets with preventive maintenance. And track portfolio performance with flash reports.


Product Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Product Reviews

Easy To use !!!!

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.

Cons: All the ways it is efficient but still notification and delete option we can not find. lots of notification .

Overall: housekeeping and front desk

Our entire staff is much more engaged now that we are using HelloShift!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and mobile capability. Our entire staff is able to stay connected whether or not they are physically at the hotel. The communication between departments has led to better guest experiences.

Cons: I really wish the mobile app had the same features as the desktop version. I am confident that they will continue to improve.

Overall: Better communication between departments

User and Guest Friendly!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.

Overall: The ability to communicate efficiently with my team and our guests.

This software has helped us improve information sharing and issue tracking tremendously.

Jul 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience.

Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed.

The mobile app is also very good for keeping in touch with what's going on while away from the office.

When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Cons: There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Overall: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

review of hello shift December

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very easy

Cons: guest contacts are difficult to input again

Overall: Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.

Vendor Response

by HelloShift on February 28, 2017

Thank you for taking the time to review HelloShift, Marianna! We are delighted to hear you find us easy and effective. When a guest is added, the guest profile goes in the guest directory so you don't have to enter again. You might find our "Guest Engagement" support video helpful. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Cheers, Team HelloShift.

Great System.

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything.

Cons: Needs little things like a like button.

Overall: I have been using this system for almost a year and is been great. We got rid of our daily journals. And communication has been much better as s team.

Recommendations to other buyers: No.

Housekeeping Manger

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Easy to use ,this system is able to put a favorite photo ,let's do not need to explain it .
high resolution photos a little hope.

Great Platform

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps keep operations at your fingertips.

Cons: Can become overwhelming as there are a lot of notifications.

Overall: This program has helped us fine tune our operations. The HelloShift team listens to our needs and helps make changes on an on going basis. Great tool for any hotel!

Vendor Response

by HelloShift on February 28, 2017

We really appreciate hearing about your great experiences with HelloShift, Milan. Most of our users stick to our default notification settings, but you can customize your preferences and find the solution that works best for your needs. Our help video on "Real Time Notifications" might give you some useful ideas for other approaches. Thanks for being a partner!

Fantastic communication tool

Nov 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very organized and easy to access

Cons: As to my knowledge there is no way to delete a comment made by mistake

Overall: This has made communicating with other coworkers infinitely easier and much more organized. Also the mobile app is excellent at letting me know what is happening at work before I get there!

Recommendations to other buyers: Overall amazingly easy to use and makes it a very enjoyable experience

Vendor Response

by HelloShift on February 28, 2017

We appreciate hearing how much HelloShift has improved communication at your hotel, Kadin! Once you add a comment, it becomes part of a thread. Editing the thread later can cause confusion. Of course, you can always add a clarifying comment. See you in HelloShift!

Ease of Use and Accountability

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus. Tasks as also been a lifesaver when you can't be in the office and need to inform or remind your staff of special events.

Guest Service Representative

Nov 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeps track of daily information and you have to acknowledge you have read it

Cons: It is hard to find previous information, even with the search option.

Overall: Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information.

Recommendations to other buyers: Make it easier to track previous information

Vendor Response

by HelloShift on February 28, 2017

Thanks for your kind words about HelloShift, Viri! You are right about our search. Our default search order was by relevance to the search term. We have enhanced it so now you can sort it by time as well. This makes it even faster to find what you are looking for. Best, Team HelloShift.

The Best Of HelloShift

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: its like facebook:) but only for employees. I'm able to communicate with other employees on the property that are not close by.

ALAMOGORDO HOLIDAY INN EXPRESS

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this application!!!! It has made my entire experience as an employee of IHG better....with this application installed on my phone I am able to make maintenance work request for a specific room while I am in the room cleaning it, which in turn is most often fixed BEFORE I am even finished cleaning the room! This allows the rooms to stay up to date with maintenance issues instead them being addressed the next day. I also like this application when I am working the front desk because I am able to track any extra add on's to guest rooms such as towels, roll-away beds and pillows. It also is great for communicating last minute late check request to housekeeping staff.

I Love this!!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love easy and fast it is. I love being able to communicate without picking up the phone! It makes the job easier.

Cons: I do not like how sometimes while I am trying to send a message it will not go through and I will have to send it again.

Overall: I love using this. It is so easy and convenient!!! I love how easy it is to get in contact with people

Recommendations to other buyers: no

Vendor Response

by HelloShift on February 28, 2017

We loved hearing how you love using HelloShift, Deonna! If the Internet is down, your message may not go through. Refreshing the page should show if you are still connected and your message should go through without a hitch. Cheers from HelloShift!

awesome product

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: convenience. ease of communication

Cons: would like to be able to add more hashtags and filters.
Search is not chronological and shows random dates. would appreciate a search that is chronological by date.

Overall: Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.

Vendor Response

by HelloShift on February 28, 2017

It was amazing to hear you think HelloShift is an amazing product, Joshua! We agree that the default sort order by relevance is not enough and we have added the ability to search by date. The admin users at HelloShift can add more tags. Checkout our "Tags" help video to learn more. Thanks for your feedback!

5 stars all across the board.

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It seems very user friendly.

Cons: I haven't found any cons as of this moment.

Overall: I have had no complaints with the product. It actually has been beneficial to the hotel. Its a great way to communicate with each other.

I love helloshift

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: keeps everyone on the same page with happening on our property.

Cons: I dont really know of any

Overall: This is was better than using a log book to communicate with our whole staff. With the log book it was up to the front desk to explain everything to each department. but with Helloshift we are all on the same page and we are all accountable for our jobs and tasks assigned to us

Easy to use with good functions

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I couldn't believe so many of my new colleagues haven't heard of Helloshift. It's one of the most useful tools for our front desk team

Try it you will like it

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can see what is going on when i am at home

Cons: check list are a little hard to us

Overall: we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..

Recommendations to other buyers: try it

Vendor Response

by HelloShift on February 28, 2017

It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner!

Basic CRM but it gets the job done.

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Building contracts in the system would be amazing

Overall: Program is great for what it is. Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled.

Keeps everyone in the Know!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Documentation on activity & issues.

Cons: Have not found an issue yet.

Overall: We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM

Recommendations to other buyers: No. Currently satisfied.

its good way to organized

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we are using its nice and easy to use.we can easily assign task.guest review and so on that that keep my employees to provide service.

goodalertsystem

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: you can be updated about the hotel

Cons: none

Overall: hello shift is a good way to keep in touch with coworkers and guests that are staying at the hotel. Also its good for the employees to see the reviews left from guests about their stay.

Recommendations to other buyers: it is a great tool

Great tool for hotels!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is an awesome tool for hotel operations, it can be used by all departments, useful, efficient in so many ways including guest service.

Awesome Platform

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was introduce to us a while back and ever since we love it so much that we been using it now for over a year now. Totally awesome platform and they best part is that it is available on mobile.

Makes life easier

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Make communicating with team members easy.

Cons: web site is slow sometimes

Overall: HelloShift is a great tool to communicate and be efficient in the workplace....Love IT!
So happy my company introduces the team to HelloShift

Easy and fast to use.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It easy to use.

Cons: I wish there was a like button and a hide button.

Overall: We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too.

Love Love Love it

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is real time.

Cons: When your internet is down it is not available

Overall: This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it.

Recommendations to other buyers: No

Great Idea

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and convient

Cons: None

Overall: We can get messages all over the hotel to any em,employee in seconds !! LOVE IT!! Especially for small things like late checkouts or early departures for housekeeping . Makes Maintenance issuers easy to track as well.

Recommendations to other buyers: none

Easy to use.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy access

Cons: Can run on the slow side like and any program.

Overall: This program works great for front staff, housekeeping, maintenance and management. Very functional and easy to log in away from work.

Recommendations to other buyers: n/a

Marilou, General Manager

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HelloShift has helped each dept communicate much better. Every dept is always informed about the day to day business. If there is a new policy, memo or whatever, I know I can trust HelloShift to inform everyone and not get the answer of "No one told me" (which, I'm sure that a lot of managers can relate)

Staybridge loves helloshift!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use it everyday and it is such a necessity in my life now. It is such an easy way to communicate throughout departments.

Great Useful Tool!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our hotel has been using HelloShift for a year, and the tool has been of great help.
It makes easier the proper functions of the hotel and the communication.

Great Product

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The search

Cons: People need to read for it to be effective.

Overall: The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book!

Great and Easy to Use!

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was a bit unsure about using HelloShift at first. However, because it is similar to social media networks, I found it easy to use! Also, it assists us in making sure my colleagues do their job!

great service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: a great way to connect Works very well with clients as well as all staff members
Has a very warm rapport with everyone she comes in contact with
Follows up with clients to ensure no one feels forgotten or lost in the process
Clearly enjoys the ¿people¿ aspect of his position
Consistently answers the phone with a smile and a friendly hello
Readily admits when she doesn¿t know the answer to a particular query
Outlines the steps that she will take to resolve a problem
Receives ongoing positive feedback from clients¿both verbally and in writing
Has become the ¿go to guy¿ for clients who seek his advice to solve problems
Excels at providing timely feedback to even the most difficult customers
Consistently gains necessary approvals and authorizations
Is able easily to switch from English to Spanish and back again
Is an empathetic and focused listener
Skillfully overcomes customers¿ objections
Deals with challenging customers without becoming aggressive
Has developed a loyal customer base and a high rate of repeat business
Enjoys identifying ¿out-of-the-box¿ solutions for clients with special needs
Skillfully manages all but the most challenging customer situations
Knows when to ask for additional support from team management
Is able to redefine the customer service process to meet clients¿ changing needs
Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores
Does not manage customer expectations by explaining reasons for delays
Has difficulty saying no or tactfully telling customers that they must wait their turn
Refers too many customer queries to management for final resolution
Has received numerous customer complaints for failing to follow up as promised
Cannot yet demonstrate sufficient knowledge of company products
Misses opportunities for cross-selling and overcoming initial objections
Is unwilling to adapt his tone and personality to fit a particular caller¿s style
Argues and uses inflammatory language with customers
Becomes frustrated when customers ask too many questions
Displays sarcasm and alienates those looking for help
Demonstrates condescending behavior when dealing with overly demanding callers
Has little patience for customers with ¿dumb questions¿