Silent Auction Pro

5 / 5 185 reviews

Who Uses This Software?

Schools, Churches, Community Service Organizations, Non-Profit Organizations of all sizes, and anyone wanting to raise money for a charitable cause.


Average Ratings

185 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $129.00/one-time
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Silent Auction Pro
  • www.silentauctionpro.com
  • Founded 2007
  • United States

About This Software

Simplify every aspect of running your charitable event! Sell tickets, Online, Mobile and paper-based bidding options. Manage contacts, track donations, create auction bundles and printed material. Eliminate check-in / check-in lines, store credit cards, write thank you letters and more. Simple, affordable and powerful event management software for any charitable organization including Schools, Churches, Community Service Organizations. Night of your event support, video tutorials and more.


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Silent Auction Pro Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Silent Auction Pro Reviews

I continue to be amazed at all that Silent Auction Pro can do and how easy it is to use.

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The program is intuitive. With a little practice, it is easy to find the tools I needed. The support from the Silent Auction Pro was immediate and always helpful. They also initiate follow-up calls to check on how we are doing. I truly enjoyed working with each of them.

Cons: My only disappointment is that we did not move ahead in our selection to Silent Auction Pro earlier in our annual process. We did not have the time to use the program to the fullest extent, You can be certain that we plan to begin now to position ourselves to use the program to its best advantage for our event next year.

Overall: The ability to track our data more easily including donations and donor history. Electronic bidding was loved by many but frustrated some of our older guests and others who were reticent to give their credit card to allow them to bid. These are only minor issues that we will anticipate and prepare ourselves to manage better next year. The benefits far outweighed the challenges.

A terrific first time experience

Jun 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Silent Auction Pro was a fantastic tool for us for our first online silent auction. It had enough flexibility to allow us to manage our unique online only use, it was fairly straightforward, and we didn't have a single bidder complaint about access. Our event went very smoothly!

Cons:
The software wasn't always intuitive, so we ended up calling support a number of times. Often the answer was on the help page and we were either too lazy to find it, or didn't use the right search terms. That said, the support team was very quick to respond to our emails and calls, and very helpful.

This software took our event to a whole other level.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The customer service from pre-purchase to event close out is exceptional. The software was intuitive & the training videos on the YouTube channel were more than adequate to train our volunteer staff.

Cons: We have no cons to submit.
Only the suggestion that while in check in function a credit card icon appear for the registrant allowing the check in team to confirm that the registrant has a credit card on file.

Great Overall, Raised our amount earned this year

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the fact that the software texts or emails you when you have been outbid and that you can pre-schedule texts to go out to all the users on the day of your event.

Cons: In conjunction with the Pros, I dislike the fact that sometimes the system can get a glitch and the texts that get set up ahead of time do not get sent out even though you set them up correctly. Even with this, I'd use the group again.

Overall: We raised the amount of money overall on our net!

Vendor Response

by Silent Auction Pro on May 30, 2017

Hi Molly - thank you for the review. Again, my apologies for the bug in the text messages not going out. That issue has been fixed.

Great software for the price.

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the amount of support we receive. The amount of help available is very useful. I like all of the tutorials on the admin side.

Cons: ITs not the most user friendly. There are a lot of steps between registering and bidding. I felt like you needed to make sure people were registered then make sure it hey had a cc added and then make sure you could charge that card at checkout. Seemed like a lot of steps for the users.

Vendor Response

by Silent Auction Pro on May 12, 2017

Hi Bridget - thank you for the review. It sounds like you might have not understood the registration process. If you are selling tickets through Silent Auction Pro then anyone who purchases a ticket is automatically signed up for online bidding and their credit card is stored securely on file. The same applies for someone just signing up for online bidding. It is possible for an administrator to enter a contact into the system and then put a credit card on file for them, and they still not be signed up as an online bidder. That's not the way to sign someone up for online bidding. It sounds like that may have been what you were doing? -Jim

I wouldn't run an auction event without Silent Auction Pro

May 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's easy to use and makes my events go very smoothly. Guests are always impressed with the ease of check in and check out.

Cons: I think it's a bit pricey. I think the usage fee is a bit high and the commission to Silent Auction Pro could be lower. I also think there should be a discount for organizations who keep using it. There are other auction software companies out there and I might look to find a cheaper one.

Overall: Able to easily run a fundraiser with a silent and live auction

The auction is awesome, having the website to organize al of the items makes getting ready so much e

May 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it lets us have an online auction time, table only time and then we can put what is left back on the site. I also like that it keeps track of who donates each item and which account it goes into at the end.

Cons: Having to take each item from a D to an A number seems like too many steps. If you could just make it an A number and then have to review it, it would be less steps.

Vendor Response

by Silent Auction Pro on May 09, 2017

Hi Kim - thank you for the review! The reason you convert donations to auction items is that allows you to combine multiple donations into a single item which is very common. Example would be the limo ride, theater tickets and a gift certificate for dinner could be combined together to make "A Night on the Town". That is done through the bundling flow. In cases where one donation becomes one auction item, you can use the auto-convert page and very easily convert all your individual donations to individual auction items with a couple clicks of the mouse. Being able to support the concept of bundling is very important. Hope this explanation helps! -Jim

Direct and easy to use

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: That it's intuitive. Even people who have little computer experience are able to bid and pay for items that they want.

Cons: Appearance wise, it's kind of plain. Because of that, it's difficult to find specific items because everything is distributed the same.

Tremendous system for making charity auction easier to set up

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding!

Cons: Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well.

Overall: Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

We bought the software a month before our event. Very happy with the service and fairly easy to use

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I liked the customer service. Excellent, responsive help. We had not used event management software before. The online support - youtube videos and the exceptional phone support made the journey quite painless.

Cons: Wish there was a way to capture our donor detail from Silent Auction Pro and export it to our database in eTapestry.

Overall: Ease of check out at our benefit auction.

Vendor Response

by Silent Auction Pro on May 11, 2017

Hi Ashley - thank you for posting a review. FYI, you can export your donation / donor detail using the AuctionPromoter's report writer. I'll email you separately. -Jim

Our profit increased even when our attendance was low. Our checkout process was a breeze.

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It was very easy to fix our set up mistakes, even in the middle of our event. Having users store credit card info in the system made check out very easy for us as well as our attendees. Having the option of attendees viewing auction items before event helped build excitement.

Cons: Many of our attendees complained that the software was a mobile website and not an app. We wished there were more info in the help section about how to give our users a better experience. For instance, turning your phone on the side will give you a better view of the auction item .

Vendor Response

by Silent Auction Pro on May 01, 2017

Hi Jennifer - thank you for the review! Interesting that people complained the mobile solution wasn't an app - I see that as an advantage in that you don't have do download anything to your phone (or do updates) like you would with an app. Appreciate the feedback though. -Jim

Great Online Auction Software!

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great way to track donations before, during, and after an event.

Cons: It is a bit cumbersome to switch from donor lists/address/etc., and the invoice/AuctionDay pages.

Overall: We love using SilentAuctionPro for our annual Benefit Dinner. Since it is cloud-based, all our volunteers can work in the system at the same time and can enter information as it comes in. We use the AuctionDay feature for check-out which has sped up our process tremendously! Also, the pre-populated thank you notes created after the event save a lot of time and man-power. Over all it is a great product for any organization.

Solving all problems for our Foundation

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Checking in and out for all attendees. High use of Bidding and reporting. Ease of use entering donations and creating Auction items.

Cons: There was nothing that I disliked about this product except that it would need the ability to have multi winners.

Overall: The main problem we were trying to resolve was the Check-in process and checkout process. Both were easily to resolved with Silent Auction Pro (SAP). Another common issue we had was the ability to grab more bids per auction item. We found a major increase in bidding per person with SAP. Along with this tool, we are now able to see what and who donated items as in the past we were not able to track this. Having the ability to now see the percent return on auction items which we never had before. Very easy to enter donation and auction items!

Recommendations to other buyers: Support was out of this world and the help pages were very useful!

Vendor Response

by Silent Auction Pro on April 19, 2017

Hi Louis - thank you for the review! I did want to point out that we do support the concept of multiple winners for an item though it is done essentially by having multiples of the same item against which you can assign different winners. It's the same thing. -Jim

Silent Auction Pro helped us manage over 400 auction items at our event.

Apr 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Cons: 1) Certain characters are not liked by the program (inch symbol, & symbol), especially when exporting to excel. 2) Bid sheet area to write in bids is too crowded, would like options to modify bid sheet layout, not sure if we can or not but would like opportunity to export bid sheets to a file and add "NO BIDS" on back side of page 3) Price went up from last year, both module cost and %. 4) Would like more options to print vs export and when exporting to design what fields and sort order, especially on sold items 5) Dont like that when you create duplicate items that they are linked and then if one is not sold it cannot be deleted without deleting them both 6) When you update an auction item, you go back to the donation, update, then update auction item. It does not always take the updated title from the donation as the new title of the auction item. Cannot figure out why. 7) would like the name on the bid sheets to be larger font, as we had two bidders get the wrong cards and not know that it was not their name at the top 8) Would like bidders to write more clearly :) (I know, out our your control) 9) Would like a quicker way to see what auction items have no bids at the end of the event instead of scrolling through the page

Overall: Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Recommendations to other buyers: Customer Service is great!

Vendor Response

by Silent Auction Pro on April 15, 2017

#1 Ampersands have special meaning in HTML and are therefore prohibited in some fields. Using in. instead of double quotes would be guaranteed to work. #4 The Write Letters feature of the AuctionPromoter provides a lot of flexibility w.r.t. creating custom reports. #5 Delete duplicated items using the bulk delete option at the bottom of the Edit Auction Items page. #6 Auction item titles are DIFFERNT than the donation titles. Auction item titles are seeded with the donation title(s) when you first create auction items. From there on if you want to change the auction item title you have to do it on the auction item, not on the donation. #8 Me too! Go to mobile bidding and you won't have that problem! #9 With the AuctionPromoter you can project a leader board that shows all items with no bids. With mobile bidding there is also a special category that shows all items with no bids.

Excellent product, value and service

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: User-friendly and 100% on-line.

Cons: Nothing!

Overall: We have used Silent Auction Pro for two years now. Our event is an auction for a small school. Silent Auction Pro reduced the amount of event prep time significantly compared to our prior software. User friendly system, allows one-time volunteers to quickly learn the system.

Recommendations to other buyers: Absolutely the best experience for the event managers and guests.

1st time auction at our school

Mar 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had never had an auction much less an online one. The customer support is outstanding. Took us awhile to get the hang of it but help was just a phone call away.

Wonderful Product

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have worked with the support team and the Silent Auction Pro team over the years and the program and the team are fantastic. The application does exactly what it is supposed to and the support team is there to help when you need them. I highly recommend this product.

Great Software, Great Price

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use, full features, great customer service.

Cons: Font end interface not as visually appealing as I would like.

Overall: Silent Auction Pro is a full featured auction and ticket software that is easy to learn and easy to use. The instructions in the Help section are very thorough. When I had questions, I was able to reach someone right away, and whomever I spoke with was very helpful. An event agent called me the day before and the day of the event, to help with any last minute issues. Although the front end interface is not fancy, our guests found the site easy to use. Silent Auction Pro offered the best, most economical price structure of all the Auction Software, and I did a lengthy comparison in a spreadsheet of all the auction software out there. (Since we are a non-profit, we want to make the best use of our donor funds.)

I was able to get full reports and all the information I needed about our ticket purchasers and on our event auction from SAP. The only thing on my wish list for this software is that the front end interface, what our ticket purchasers see, would be a little more visually appealing. But that is minor compared to the other important features that Silent Auction Pro does have.

Best Technical Help and Customer Service Ever

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Once trained it is very easy to use. There are little tips that make it much easier once they are explained.

Cons: Not sure.

Overall: We are a nonprofit that was putting on a huge event of an online auction, day of auction and concert for 1,000 people. We had used another company for the last two years but were not satisfied with them. Silent Auction Pro answered every question we had, when we had it. They would stay on the phone and walk us through whatever help we needed from original set-up, to ongoing questions, to the day of the event and then after the event. They called us many times just to check in and see how we were doing. We raised double what we had the previous years and now have all of the data saved for next year. I can't speak more highly about them. I'm now recommending them to anyone that asks.

Recommendations to other buyers: Just that your technical support is the best I have ever encountered anywhere.

Windsor Farm Elementary PTO Silent Auction Pro Review

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use, great customer service, able to manage all needs in one platform.

Cons: n/a

Overall: Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would have ticket sales go through the office secretary. It wasn't seamless and it wasn't efficient. The checkout process at the event was also a mess as we didn't pre aucthorize credit cards and would have weeks of clean up trying to collect money from bidders who left without paying.

Silent Auction Pro from the moment we received our first donation and our first ticket sale to the end of the auction provided a new ease and professional quality. The software is an Auction Administrators best friend as it tracked everything needed to make the event successful.

We are a PTO of an elementary school and each year our auction makes a net profit of anywhere between $25-28,000. This year we had our most successful auction and I do believe it was because Silent Auction Pro freed up some of the time we used to spend on data entry. I was able to essentially run this auction by myself with the help of Silent Auction Pro. with over 300 auction items.

I would highly recommend the program. The customer service was wonderful as I had many questions with this being my first time. It is an efficient tool to run a successful auction and event and I look forward to the opportunity to use this program again.

great online auction experience.

Mar 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: very user friendly. easy to use mobile bidding platform. I bid on a handful of items and it was fun to have text messages sent when I was outbid so I could really stay on top of the items i was interested in. Overall it was a great experience and would highly recommend using Silent Auction Pro to anyone.

Best Resource for Silent Auction

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: ease of use, able to offer tickets, make table arrangements and provide silent auction via mobile.

Cons: so many different features that you had to learn without a class that some were difficult to figure out.

Overall: our non-profit had an amazing experience with Silent Auction Pro for our silent auction. This tool helped us to start the silent auction early and therefore make a larger profit for our benefit. The customer service was one of the best I have ever worked with and they got back with answers to questions the same day. There were quite a few different fees included, but if doing a larger silent auction its worth the cost. The ease of use for ticket purchasing and running a silent auction was worth it. It was great that you did not have to hold a checkout for the payments and they were already set up online. I would recommend this company to everyone and will absolutely use for all the remaining silent auctions that we do in the future!

SilentAuctionPro - 2 Enthusiastic thumbs up!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use, eliminated need for all manual processes and encouraged most of our transactions to be electronic. Great customer support as well!

Cons: Users wanted to see the winning bid amount.

Overall: I used SilentAuctionPro for our school's very first gala fundraiser and the experience was far above expectations. Not only was the software very user friendly, and had all the features we needed to make the most of our fundraising, the customer service is the best I've experienced. Questions were answered quickly and thoroughly, troubleshooting was done timely and support the night of the event was fantastic although not needed as much as i thought as everything went so smoothly! Would highly recommend to groups of all sizes!

Recommendations to other buyers: Card readers aren't required as everything can be done through the system quickly enough.

Mardi Gras Party

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great way to keep up with donations.
Great way to bundle items into packages.
Great records on guests to use for next year's event.
This software helps create a snapshot of the event that will be very useful.
Very responsive staff.
Affordable and helps bring in increased donations with the online option.

Cons: Takes a while to master.
Requires a number of people at the event to check in guests.
Guests don't like to have to wait in line for their bidder numbers.
Some guests balked at mobile/online bidding.

Overall: Our experience with Silent Auction Pro represented the first time we had conducted an online/mobile auction. There was a learning curve, but throughout the process, we found SAP very helpful and responsive to our questions. Up to the night of the party, there was always someone available to us by phone or email.

The program takes a bit of time and concentration to master, as would be expected with anything new. Once mastered, data entry goes very quickly.

Night-of-party can get very hectic, and the need for enough help cannot be overstated. And this help MUST be trained prior to the event and comfortable working with the program. That can solve almost all the issues.

The other recommendation is to use the whole system. Selling tickets through SAP would have helped us immensely in getting people registered to bid. Sadly, we had already started selling tickets before we purchased the program. That won't happen again.

Good people and a good product. It was also quite affordable and well worth the investment.

Recommendations to other buyers: Have plenty of trained volunteers at check-in!

A Software that DEFINITELY Helps you Raise More Money

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it.

I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.)

During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Cons: The modules could be designed to be easier to differentiate.

Overall: This was our first use of this software and we were very satisfied with the results we achieved the night of our event. The software is relatively easy to use - the modules are marked but you do need to take you time to make sure you are on the right page. The customer support was fantastic. Every time I had a problem or a question they were there to answer it. They were able to go into my site, analyze my problem and help me solve it.

I did not use the registration part of the software since I purchased it too late to really get the benefit of that part of the program. However, I was able to push my guests to the site to register their credit card prior to our event. On the day of our event as our guests checked in we had a few banks of computers with people manning so that if our guests had difficulties they were there to assist. (I would recommend that for anyone using the program.)

During the event, we were able to showcase our fundraising live as it happened. This aspect definitely helped generate more bidding and involvement of our guests.

Worth every penny

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We used silent auction pro for the first time last March. They were so helpful. We raised more than any other previous year.

What a help this software was!

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of checkout, final reports available, check in with credit card scanners was a breeze

Cons: Turning auction items into baskets was a confusing process

Overall: We were looking for a new software to use for our annual Gala's Silent Auction. Our biggest issue in the past was check-out at the end of the night. After collecting the bid sheets at the end of the auction, we entered all the winners and printed out lists of who had won in just about 1/2 an hour! Such a stress-reliever!

Recommendations to other buyers: Clearer instructions of how to enter auction items at the start would be a big help at the end

SIlent auction pro works great

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability to track donations and have a lot of different people/volunteers using it is great. Being able to sell tickets and items online is so helpful. It's a great product.

SilentAuctionPro is anything but silent

Mar 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Support was beyond expectations, even explaining answers more than once because we'd forget. The system gave us the information we needed on who was coming, plus what they purchased quickly. Accepting credit card payments made check out run a lot smoother. We used the systems bid sheets for the first time - EASY & very readable.

Silent Auction - So Easy to Use

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our scout troop has used Silent Auction Pro for our annual fundraiser for the past few years. As a bidder, the site is user friendly. As an administrator, I appreciate all of the features and how quickly we can perform our final tabulations to get our bidders the items they have won.

Silent Auction Pro - VERY HAPPY!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: functionality, ease of use, pricing

Cons: UI has some room for improvement. Add some functionality options for processing invoices.

Overall: We've been using Silent Auction Pro (SAP) for 6 years now. We moved from using an Excel spreadsheet which became very hard to manage since our donations were increasing. The functionality fit us perfectly along with a price point that we could afford. For each of the 6 years, we always have question that come up and the SAP customer service always responds in a timely fashion. The use of SAP also has minimized if not eliminated the auction customer issues we encountered while using a spreadsheet to manage everything. I would highly recommend using SAP for anyone want to run a silent auction!

Recommendations to other buyers: Great customer service on a personal level. Not the big corporate culture where you have to press 10 digits just to talk to a person.

Extremely user friendly for both staff and guests!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have never used an auction specific software for our annual gala event since it is a one time a year fundraiser. We knew we were struggling with check in and check out lines and not giving our guests the best possible experience at the event. I did some research and found Silent Auction Pro. We were able to call and get a demo the next day - we couldn't believe how user friendly the system was and how much it would cut down on the time it took us to manually create packages and create display sheets. I was also excited about how easy it would be to send a thank you to event attendees, bidders and donors the day after the event. I also had access to all sorts of reports following our gala and could quickly generate statistics from the event. This all usually takes me up to a week after the event to pull all the information. We received great feedback on the ease of use - we jumped right in and used the mobile bidding. Guests of all ages could use their smartphone or go to a kiosk in the room to quickly place bids and receive notifications if they had been outbid, leaving them more time to socialize with other guests. Customer service was awesome - we had a question during the event, we called and talked to someone right away who walked us through exactly what we needed to do. Overall we are very happy with the experience and will use Silent Auction Pro for our event again next year!

SAP saves time!

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to print spreadsheets to look for errors, reassure ourselves that we have everything. Checkout with SAP we can use credit cards. Ease of preparing for in person bidding, printing of bid sheets is easy. Also like the ability to change minimum bids, bid increments and buy it now values.

Cons: If you group items the spreadsheets can get a little wacky. Easy to fix but you do have to fix it.

Overall: The best part of SAP is the time it saves for completing your auction and checking everyone out. We use the system to enter all donations and create our paper bid sheets. First we go online only, then we print everything for the final on site bidding. The spreadsheets and lists that are automatically created allow us to double check that everything we received has actually been entered and assigned numbers. It is also so helpful that it can track different accounts within the system. We are raising money for more than one troop and we need to be able to see the final numbers for each troop. SAP does this for us. The check-out is a breeze if you have already entered credit card information when people are assigned their bid numbers.

Recommendations to other buyers: Wasn't hard to learn to use.

Solid auction software for an event of any size

Mar 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Silent Auction Pro was very helpful in getting and staying organized for our auction. It is a fairly complex bit of software, so the first-time user may be a little daunted by all the options, but the support staff is always (And I do mean pretty much Always) available to explain things, and to help you figure out any issues. They can log in and look at your event with you, and give you real feedback, rather than just general suggestions, which is a huge help. The video instructional resources are also much more helpful that a printed set of instructions and are available on YouTube. It gave us a way to quickly determine how much we had made and which categories of items did the best. We also got a summary of who still hadn't paid for their items.

We bought just the Core and Auction Day, and that was fine for our medium-sized auction (around 100 items and 150 attendees). A bigger event could definitely have benefitted from the features of the Auction Promoter, but we were able to sell tickets online and print all the materials that were needed with the package we got.

Selling tickets online is very helpful, and the partnership that SAP has with Vantiv is a great feature. The folks at Vantiv are also very easy to work with and setting up the merchant account to accept credit cards was very smooth. However, I think there should be a non-profit rate because the cost was relatively high and went up at the beginning of 2017. Fortunately since we signed up 2 months earlier, we got the lower rate.

We did have an issue that caused us some delay and confusion. We had some Celebrity Dinners that we knew would generate a lot of interest and would have multiple winners. We didn't want to use the set price option that is offered for multiple winners because we wanted the competition. We ended up with some delay at checkout because we weren't prepared for how to keep track of the multiple winners in that situation. However, I think that closer consultation with SAP's support staff in advance could have helped us avoid most of the delay (and all of the confusion).

Overall this is a very good product, and I would definitely recommend it for an auction of any size.

Great features for a fair price

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched to Silent Auction Pro after using another product for 4 years. I evaluated a few tools and picked this one because it offered Online Auctions, networking for team members, and credit card integration at the most reasonable price. The customer support was fabulous - both the help pages and the phone/email support. Our event ran very smoothly and we raised more money than ever before!

Silent Auction Pro makes silent auction process simple and easy to use

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and simplicity of the process.

Cons: Image upload is very limited to what is set in the system and color customization is not available. It will be nice if you can add more image in the registration page to at least match the event website. Data archive is very limited. You have to back-up data after each event, otherwise, it's gone. They're very good in sending reminders, however, having the data archive for future use provides convenience and assurance that at least you have a copy or your data in Silent Auction Pro.

Overall: The software is very simple and easy to use. There are features and functionality that can be improved, however, overall the whole process save you time and money. Highly recommended for fundraising events.

Vendor Response

by Silent Auction Pro on March 07, 2017

Thank you for the review Helna! Just to clarify - we ABSOLUTELY DO keep all your data for each event so you don't have to back it up. All contacts, attendees, donations, payment transactions, everything is still in the system and hosted for a year from your paid event. I think perhaps you are not understanding where to find your archived data. We've also added a new feature that allows you to upload an additional image for auction items. -Jim

Great Software for Silent Auction fundraising

Mar 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great Support, and functionality. Great price.

Cons: I wish the photos of auction items were visible in the mobile version.

Overall: We used Silent Auction Pro for a second year in a row. We received great support and the event went incredibly smoothly. The product is a great value for the price.

Vendor Response

by Silent Auction Pro on March 12, 2017

Hi Leah - Thank you for the review. FYI - The photos of auction items are absolutely visible in the mobile website. Depending on the size of your phone you may have to turn it sideways (to landscape view) to see photos from the list view. Then when you tap on any auction item you will see the photos in the detail view. -Jim

Love this program!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Silent Auction Pro for the past 5 years for our Kiwanis Club of Napa annual Crab Feed fundraiser. This is always a big job but using this program makes it a lot easier for me. The bid sheets are prepared through the system and all I do is print them out the day before the event and it's easy to make edits or changes after. This program also generates thank you letters after the event. There is always good support available when needed. I would recommend this to anyone having a fundraiser or event! Thank you Silent Auction Pro.

Biggest Bang For Your Buck

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, does everything the company says it does, and affordable.

Cons: Absolutely nothing!

Overall: My organization, the Humane Society of Noble County, Inc. in Kendallville, Indiana, recently used this software at our annual Raise the WOOF gala for homeless pets. I recommend this company to anyone looking for an affordable, easy to use system. It was user-friendly for both our attendees and our check-in/check-out staff. The training and support received before the event was excellent, and (the INCLUDED) technical support staff went above and beyond the night of the event when we had a few users that had trouble with the system (which turned out to be simple password errors and nothing to do with the SAP software). We used a different software company in 2016 - it was ridiculously expensive, complicated to use and technical support was NOT included, but could be purchased for another astronomical amount. SAP had REAL people call us to touch base, they kept in contact with emails, and everything we wanted was included in this system. I will be recommending Silent Auction Pro to our next fundraising committee!

Silent Auction Pro Made Our Event a Breeze - A++++

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose Silent Auction Pro because it seemed to have all the functionality (and more!) we needed and it was in our price range. We were so happy with the software and the support. The team was very responsive and patient. Our event couldn't have gone more smoothly. Check-in, check-out, follow-up. It was all good. We are very happy customers and will be using Silent Auction Pro again next year for our annual Gala Auction.

We couldn't be happier

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were late getting our silent auction set up but thanks to Silent Auction Pro it still went off without a hitch. The customer service team was outstanding, both in their friendliness and their follow up. We have already recommended Silent Auction Pro to a friend who is in charge of their organization's fundraising event!

Awesome Product!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, affordability, bid sheets are clean and professional.

Cons: Credit card set up takes time.

Overall: I used this software at my kids preschool auctions for three years and now that they are in elementary school, I convinced the staff to try it and we all love it. It is user friendly, intuitive, affordable, and has great customer support. I recommend it highly!

Recommendations to other buyers: It is the BEST value for your money.

Great software!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Silent Auction Pro for two events now and are getting ready to use them for our third. They are great and are really helping us grow our events and save time! Their customer service is fast and very helpful! I would recommend to anyone!

Silent Auction Pro Software

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently purchased Silent Auction Pro just before our fundraising event. We did so on the recommendation of someone who uses it for very large events. Although we started our event using a different software, next time we will use Silent Auction Pro to manage both the ticket sales, marketing, and the Silent Auction portion of our event.
Some specific features that made it very helpful to us include:
- Detailed tracking of each attendee. This will be crucial to us because we will have attendee information for future events related to our cause.
- Great features for entering donations, and then creating Auction Items by bundling several donations together
- Super streamlined process for entering bid winners, creating final invoices, notifying winners, and accepting final payments.
- Absolutely top notch support. Whenever we called to clarify a procedure we were able to speak to our representative and get specific information. The support team also made sure to walk us through the end of evening processes so that we would be comfortable on what to do.
- Written Help information is excellent as well as the video support
-

Greatest Decision I Made Yet!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been running the fundraising event for years and after attending a special Gala myself recently, as I guest, I was able to see their silent auction was done digitally. It peeked my interest and I had to find out how to one day add it to my own events. I took the time to follow up afterward to find out the pricing for such a modern system but was shocked to discover they invested close to in moving their silent auction digital. I was upset to learn the cost and thought we would never be able to do such an improvement as the cost was too high for our small organization.
This led me to start researching software that was currently out in the market and I came across Silent Auction Pro. The reviews were amazing and the pricing was UNBELIEVABLY affordable!!! I am very happy to say that as unbelievable as it sounded, we took a chance on the product, and it was the greatest decision I have made for our organization yet!!! Everything turned out splendid, the digital silent auction went off without a hitch and was a HUGE success. The software is very simple, extremely easy to get around, and it even had a few features to save us time and money. The customer service we received from beginning to end was unsurpassed in excellence! They have won us, our guest, and the charity we support over and I will be using them for years to come!!
~Highly Recommend!

Auction software - JUST PERFECT FOR US!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights.

Cons: After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard.

Overall: Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature.

We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email!

The extensive help section allowed users to familiarize themselves with the various features, too.

Tips for future users: start on soliciting donation early & use SAP to keep track of it all!

We plan to use it again for our next silent auction event in two years.

Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding!

Vendor Response

by Silent Auction Pro on December 21, 2016

Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists.

Great for first time users with little experience!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We found the software was very useful and eliminated hours of manual labor. It made check out a breeze. Will definitely use it again soon!

Exceeded expectations!

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Wow! Silent Auction Pro made our event so easy! Before Silent Auction Pro the check out process at our auction was crazy stressful. People did not keep track of what they won and trying to make sense of it all was insane. This year checkout could not have gone smoother! One person handled it all with ease and even though some patrons initially resisted online bidding, we ended up almost doubling our profits this year! Not to mention the outstanding customer service!

Candlelight Gala 2016

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Check out Process

Cons: After auction reports are somewhat confusing

Overall: Silent Auction Pro was extremely easy to use and to teach others to use. The price is very practical and we loved the different options. You only buy what you need.
The check-in and check-out process went very smoothly and all of our guests commented on it.

Sheboygan Service Club

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Silent Auction Pro helped our auction and operations team see data (auction items, ticket purchases) on a real-time basis. Previously, we relied on spreadsheets and emails, and version were easily confused and confusing. It was also great to tally up totals at the end of the evening quickly to make a grand total announce while all guests were present.

Cons: This was our organization's first time using mobile bidding and it was received with mixed reviews. It was confusing for some to login if they didn't receive an email. We will collect emails at registration next year to make it smoother. The QR codes on the items were great, but most guests did not already have the app on their phones. It was difficult, at times, to scroll through items. Lastly, it would be great to have a cross reference for "baskets" by individual. We weren't sure why the numbers continued from 2015 rather than starting fresh for the new event.

Overall: Silent Auction Pro is a powerful tool for fundraising events. Login is smooth for past members and new members of the organization. Once you're on the site for some time, it's neat to see all the various ways data can be sorted and viewed. Mobile bidding was an interesting transition for our group and guests, but I think it will become smoother every year. The software has made tasks for the auction and operations team smoother every year with the saved data. It was great to see our member's work real-time, so we knew where we were at for auction items and ticket sales. It's also great to have the data saved in one spot from year to year.

Recommendations to other buyers: If you group will be going with the mobile bidding, try to post items in advance and have folks sign-up to the site in advance. If this happens, guests will spend less time at the event looking at their phone and trying to figure it out.

Wonderful experience - we raised $150K at our first time fundraiser!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and outstanding customer support

Overall: I am a nonprofit consultant and was hired to provide event logistics for an Austin, TX charity. I conducted extensive research for a software we could use for "paddles up." I was looking for a simple to use, affordable solution. Silent Auction Pro fit the bill.

We used the software a little differently as we were already selling tickets via another system when we booked with SAP. I used the table management system extensively to make the final seating arrangements. We also used the raffle and paddles up features. We easily swiped credit cards at registration. After the event, we entered all the pledges and charged the cards the next morning.

Silent Auction Pro was much easier to use than its competitors in the space. Additionally, the training and customer support was OUTSTANDING. I would send an email/question and hear back immediately. Sometimes I would get a return phone call from 2-3 people to be sure I got my question answered. Jim, the President, called me several times personally. We held 2 training sessions with our registration team and someone at SAP was always available.

As a consultant, I will recommend this software to my future clients. We couldn't have been happier with our experience.

Won't do a silent auction without it again!!

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of us, excellent customer service

Cons: I was unable to customize the bid sheets to use bid # rather than name and phone #.

Overall: This was the 4th silent/live auction fundraiser I've put on but the first time I used Silent Auction Pro (SAP). The program was everything I expected it to be and well worth the money. I didn't use the Auction Day option because of poor wifi at the venue, but I will find a way to use it next time. The customer service was absolutely amazing - I received at least 5 phone calls from SAP just to see if I needed help with anything and they even did a one-on-one training class with me for an hour when I first started using the program. I am very impressed with both the software and the program, it greatly reduced my workload by organizing all the donations and creating the bid sheets and thank you letters - I will most definitely use SAP again!

Recommendations to other buyers: Well worth the money - highly recommend!

Silent Auction Pro worth the money

Nov 18, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Personal support

Cons: Online tutorials

Overall: Silent Auction Pro customer support was amazing! The online YouTube tutorials are a little too lengthy to be helpful but personal support made up for this! Easy to use once you get the hang of it!!

Extremely user friendly and EXCELLENT customer service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy set up, easy to learn, clean, simple, highly flexible, great functionality, valuable demo account, and outstanding customer service!

Cons: Can't think of any

Overall: This system had all the functionality we were looking for. It was easy to get started and very easy to learn. The integrated help pages and videos were incredible and answered virtually every question we had. The couple of items we just didn't get, were easily explained by customer service who often was the developer /owner himself. Jim and his team were so helpful, easy to work with and pleasant. They were genuinely interested in helping us put on a success event. We did the online bidding for the first time and we had mixed reviews. There are definitely a number of things to consider with your audience and their readiness. We learned a lot of lessons. Through it, the system provided the functionality to make closings so much faster and easier. We just needed to have more communication and better prep of our guests, more tech support on hand (volunteers) and little better wifi to really make it a complete success.

Recommendations to other buyers: Great value for the cost

Charity Gala

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SilentAuctionPro really took our annual Gala to the next level. Proceeds doubled from the previous year and I truly believe it was because of guest's engagement with the auction on their mobile devices. The Silent Auction Pro support was amazing. They were there to help with any questions we had prior to the event, and even there for us the night of the event. Our event was on a Saturday night from 6:00 to 11:00 pm, so I was amazed that they were available to help us with a few issues we had that night. Checkout was tremendously streamlined and the reports were great for analysis after the event. I highly recommend this software and company. We chose them because of the high ratings when it came to their support and they didn't let us down.

Auctions are easier now

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of information input, ability to check history of items, bidders and donors, flexibility with picture and logo uploads

Overall: The capabilities of this software save me hours. The updated look of the online item listings is fantastic. My donors feel like they are getting properly recognized within the listing of their item. The price of this software is also very reasonable.

Highly reccomend this software.

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and time saving properties

Cons: I cannot say anything negative about this software.

Overall: This software really helped us streamline our event and made all aspects, from ticket sales, check-in, creating auction items and check-out run smoothly. I would highly recommend this software to help make your event run efficiently. The software is easy to use and really saves a lot of time and relieves a tremendous amount of stress that comes along with putting on an event. We did not have this software the previous year for our event and this year's event ran so much more smoothly than last year because of silent auction pro. The software is very affordable and worth every dollar spent. Anytime I had questions, the staff at Silent Auction Pro was easily accessible and more than willing to help. I would highly recommend investing in this software. You will be glad you did.

Silent Auction Pro - Good, but with some significant reservations

Nov 09, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Capturing information about donors and donations
Creating auction items from donations
Checking guests in and out, and providing them with invoices
Bid entry (except for Fund-a-need)

Cons: Handling reservations and guests, especially couples and other groups
Formatting bid sheets - very little control over this format
Handling creation and bid entry for fund-a-need
Requirement to create a merchant account with Vantiv

Overall: Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement.

The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items.

We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below).

Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear.

Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them.

SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome.

One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix.

Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account.

Recommendations to other buyers: Be sure to train all the people who will be involved on the day of your event.

Best auction site! 100% satisfied

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, reporting features, robust program, excellent "help" features

Cons: Too many options under some subheadings, but I like them once I check them out--so it's not really a con.

Overall: From the moment I reached out to Silent Auction Pros, Susan's customer service skills have surpassed all of my expectations. She has been very professional and extremely helpful from start to finish. Her confidence, expertise and knowledge about the product gave me great confidence--and with good reason.

The site itself is very user-friendly, easy to configure/customize and offers many useful features. The reports are phenomenal and a great component.

We have been holding a yearly fundraising auction for the past 8 years, but this was our first year using Silent Auction Pro--things have never gone so smoothly! We will definitely be using Silent Auction Pro for our future events.

Recommendations to other buyers: Use the help feature. It is one of the best out there because it is very comprehensive.

Silent Auction Pro delivered Great and Friendly Customer Service

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Not intuitive

Overall: My main takeaway of Silent Auction Pro was how helpful everyone was on their team. We were faced with managing a third party auction, which meant we received our auction items days before the event. It was crunch time, and Silent Auction Pro staff were super helpful!

The videos were great, though it meant I had to invest a lot of time and effort in teaching myself the program for a potential one-time use. The system could be a bit more intuitive, especially as there are many steps to create items, packages, bundles, etc. But, every time I called, they were willing to help walk me through something.

Thanks for all the help!

Great Software for Our Fundraising Event - From Start to Finish!

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Silent Auction Pro helped us to manage and organize our fundraiser from start to finish. From setting up ticket sales online, organizing auction donations, keeping track of our guests' purchases to check-out at the end of the night with customized receipts for our guests. Post-event reconciliation was a breeze and we could quickly see the results of the event auctions and item sales. No more multiple spreadsheets and calculations! Silent Auction Pro was a tremendous help for our event this year!

Easiest auction yet!

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplifies the auction process and provides online capability.

Overall: We have used Silent Auction Pro for several years for our PTO silent auction. It's always helped a great deal with generating bid sheets, tracking items and processing payments. This year we tried the online auction and we were very pleased at how simple this made our auction! The software provides everything you need to get items online and bidding online. Better yet, when the auction closed we had people checked out and out the door in less than 30 minutes, where it used to take us over an hour before.

Beginner Friendly

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software overall can be overwhelming at first, but you soon realize it's very user-friendly. The system operated perfectly at our event, and we couldn't be more pleased with the customer support, especially from Dana Glover.

SilentAuctionPro

Oct 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The staff behind SilentAuctionPro is first rate, as is their customer service, which is their best selling point in my opinion. I found my first year's use of the software to be frustrating, as I did not have time to get truly familiar with the program before trying to use it. That said, we will use the software again next year. Know that you need to train yourself before initial use, because there are specific steps that have to be taken to funnel all the information correctly. Once used appropriately, the software is a great tool. I do wish it offered more flexibility, but it is an overall sound program that will keep you organized

Silent Auction Pro is the BEST value available with amazing customer support!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is intuitive and and easy to learn. Support team is very responsive and is constantly updating the product. It offers the absolute BEST value of any auction software I have used or researched! The mobile product is clean and user-friendly.

Cons: Some of the functions are a bit hard to find. You do have to be a self-starter to research all of the functions and know exactly what is needed before the gala night to check in, check out, and close the auctions. I had to contact customer support several times throughout the evening for assistance.

Overall: As a nonprofit consultant, I have worked with a variety of nonprofit organizations on their gala auctions. I recommended Silent Auction Pro to a nonprofit pre-school for their gala. We utilized all of the features offered by SAP, including a live and silent auction, the mobile feature and the event planning features with a very user friendly table assignment function. The product is very responsive and intuitive, and helped this organization raise over $79,000 above sponsorships and ticket sales the night of the gala!

Silent Auction Pro is without a doubt the best value of all auction products available. Jim Donnell and his team at SAP are extremely informative and helpful and are available for customer support nearly 24/7. I never had a question that wasn't answered politely and patiently on the first call. You do need to be a self-starter and allow enough time to self-train and train your committee members using the helpful You Tube videos, but their Support people are always available for questions and troubleshooting.

If your organization is on a budget or just doesn't want to pay a lot of money for the auction and event features, Silent Auction Pro is for you!!

Recommendations to other buyers: Start very early to learn the product and do all of the research. Work in their Sandbox demo and do a mock event training with committee members well before the event. Make sure you have plenty of people to do different functions - a separate cashier at check-in and throughout the event. Several committee members are needed to procure, enter auction donations and help package them. Another committee should be responsible for reservations, seating, and check-in.

Excellent System w/ Excellent Service

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used Silent Auction Pro for the first time 10/16 for our charity dinner. We were very hesitant as we have never used mobile bidding before and neither have our guests. It turned out perfect with no hiccups and we worried for no reason. We used the silent auction/mobile bidding part, but not the ticket sales part. I recommend Silent Auction Pro 100%

Two Events Using Silent Auction Pro - Two Successes!!

Oct 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has a great deal of functionality. There are many reports that help you before, during and after your event. The support from the Silent Auction Pro team is top notch!

Cons: Some of the screens are too busy but once you get used to the software it's fine.

Overall: I've used other silent auction software in the past. Silent Auction Pro is so much better than the other system. What makes it better?? Cost, ease of use, and most importantly support! I can't say enough about the on-going support that we receive from the Silent Auction Pro Team. We've used Silent Auction Pro for two events now, both have been a success. Each event gets better and each year we learn more functionality in the system. Silent Auction Pro continues to enhance their product. I would highly recommend Silent Auction Pro!

Recommendations to other buyers: Make sure you order enough credit card readers. If using bid sheets make sure you have a couple of good printers. You would be surprised at how many drinks were spilled on bid sheets ;).

Silent Auction Pro is GREAT!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online platform allows multiple volunteers to access account at one time.

Overall: We just had an auction at my church and Silent Auction Pro worked GREAT for us! It was very user friendly for entering and tracking donations. It also made check-out go much quicker since we could have multiple volunteers logged into our account at one time, accepting payments and printing invoices! We were completely done about a half hour after the auction closed. :)

Thank you, Silent Auction Pro!

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This was our first year of using SAP and we deemed it a huge success! We were nervous about making the transition, but once the decision was made, we were "all in". The support we received from SAP was outstanding from beginning to end, including post-event. They were very receptive to feedback and even made some changes along the way that supported our format.

Check-in could not have gone any smoother; our donors and guests were thrilled with the ease. Our volunteers picked up on how to use the software quickly and were quite efficient the night of the event.

We look forward to next year and to maximizing our use of Silent Auction Pro!

Kiwanis SeptOberfest

Sep 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After 13 years of trying to successfully manage our fundraiser, Silent Auction Pro finally took us took the next level. Following Best Practices and with the help of Jim Donnell and his professional staff, the entire experience from beginning to end was extremely favorable. We have had nothing but positive reviews from our SeptOberfest attendees. We highly recommend Silent Auction Pro.

4 Time User and I Don't PLan On Changing

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and very flexible.

Overall: Another great event due to Silent Auction Pro! User friendly system right from the first entry to collecting the final payment. Makes fundraising events successful, professional and enjoyable. Get the maximum support from your community for your event with Silent Auction Pro.

Smooth silent auction

Sep 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Affordable and easy to use.

Cons: Some mandatory fields that are not useful for our event.

Overall: I have worked with organizations that use different software to manage their silent auction, silentauctionpro was definitely more affordable and easier to use. Our check-in and check-out process went much smoother than in past years without using the system. Training staff to use it was also very easy and the customer service we received helped us through the learning process. We ran a paper bid sheet auction, but used the ticket sales feature and the day of event module to increase guest check-in and check-out convenience. The system performance was as advertised and really helped keep us organized. Great value for our needs and we plan to subscribe again for our next event.

Recommendations to other buyers: Great support from customer service, fast response time.

100% Recommend

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: data coordination, ease of use, customer service

Cons: none thus far

Overall: This was our first fundraiser; the customer service for this software is out of this world, the ease of use was fantastic, and the data coordination this software provides is wonderful.

Recommendations to other buyers: I recommend having some one computer savvy being your Admin, and this is really great especially if you have multiple people that are computer literate.

Golf Tournament Auction - Great System!

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Their online bidding system has opened up our golf auction to new participants that are not able to attend the day of the event. We have been able to grow our bidders and this helps grow the auction revenue! The software is easy to use and simple for the bidder to get started and follow their bids. It is also very easy to close out the auction quickly and securely. Customer Support is excellent! They helped us through many questions and quickly resolved any issues to make our process and event smooth and fun! There are great reporting features that have allowed us to follow up and track the information, items, donors and bidders for the event.

Cons: Would love them to create an app associated with the software for the mobile bidders to easily connect to the online auction.

Overall: This is our 2nd year using Silent Auction Pro for our Online Golf Tournament Auction. It has been a great experience using their system and the support team is excellent - always a quick response and very receptive and helpful. In the past 2 years, we have more than doubled the amount we have raised through the auction!

Vendor Response

by Silent Auction Pro on September 02, 2016

Thanks for the review Julie! Regarding providing an app for mobile bidding. Silent Auction Pro does offer a mobile optimized website that in my opinion is better than an app in that it does pretty much everything an app can do but there's nothing to download to your phone and it never has to be updated. I'll give you a call to get some more information - Jim

Suits our needs to a T!

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and reliability.

Overall: We run a few major fund raising events each year and were looking for a user friendly solution that would assist us with attendee registration and donor management. We have found Silent Auction Pro to fit that need. Their support team is very responsive and a pleasure to deal with.

Recommendations to other buyers: Utilize their support team. All seem very knowledgable and anxious to accommodate needs.

Software for Dummies!!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software was very easy to learn and use. Any time I had a question or issue I couldn't figure out, support was only a call or email away.

Cons: Would like a better way to keep up with any credit balances.

Overall: We were looking to move our auction from a paper and spreadsheet operation into the 21st century of automation. This program fit the bill. We chose this program with less than 3 months which wasn't optimal but it was still very useful to us.

Recommendations to other buyers: Get started a little earlier than 60 days before your event. This will eleminate some stress.

Great Experience with Silent Auction Pro!

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We had a great second experience with Silent Auction Pro. Our users really like this interface, and it's easy to work on the back end of the silent auction once you're familiar, too.

Children's Hospital Fundraiser

Aug 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Auction management was great. The reports were very helpful to see what was popular and how we can improve next time.

Cons: It seemed overwhelming when we first started setting up everything. But after a short time, it was much easier to use than we thought.

Overall: Jim was amazing as we only had a few days toget everything set up for our auction. He provided great support before and during the event.

Recommendations to other buyers: No addition comments.

A Stellar Experience with Silent Auction Pro!

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The biggest (HUGE) benefit of working with Silent Auction Pro is that they are real, actual people that pick up the phone!!!!! Every time I called for questions or help, I spoke with a handful of extremely helpful, skilled experts in the software that walked me through every step of the way. This customer service is head and shoulders above any I have ever experienced before! They went over and above my expectations!

Cons: I can honestly say I can¿t offer any negatives. It exceeded my expectations in every way.

Overall: I have just recently organized my first charity auction fundraiser using Silent Auction Pro. As a complete novice, I found tremendous value in their free whitepaper full of incredibly helpful best practices for organizing auctions. We evaluated three software programs and went with Silent Auction Pro because it completely met our needs at a very reasonable price. It was available in several components we could pick and choose from to pay only for what we needed. For example, our audience wasn¿t ready for the online bidding capability, so we did not have to pay for that set of features. (With a younger attendee base, I would have jumped at the online component.) I found the software incredibly easy to use and got up to speed quite quickly. It was also very easy to train my auction support staff and the company offers a number of great YouTube training videos to help with that.

Recommendations to other buyers: Don¿t look any further. You will not find another program that delivers the value of Silent Auction Pro at the price point and level of support.

Great service!

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn. Lots of help videos available.

Cons: Bidder numbers and table numbers should appear anywhere you see a contact's info.

Overall: Great experience with this group. Our event will be much easier next year now that we have all the info loaded into the system and experience running it "under pressure."

Recommendations to other buyers: Being able to customize what the mobile platform looks like.

First-time Silent Auction User

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like uploading pictures and keeping up with contacts and donors the most. Also, using ID numbers for the items.

Cons: Nothing really that I can think of

Overall: Silent Auction Pro made us look like pros even though it was our first auction using software. It was so easy to use and helped me stay organized from set-up to check-out. We were very pleased with the results!

Great Product, Great Service!

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Not only was silentauctionpro a great online tool that was easy to use, train, and track contacts for silent and live auction, the customer service was beyond amazing. Every time I called with a question, I reached a competent, knowledgable person who was able to help me out quickly and efficiently. Our annual auction is the only fundraiser we do for our MOPS group and it works perfectly for our needs, plus there are even features we didn't get to, but would be beneficial as we become more and more familiar with this product, like using the text or emailing feature to notify past attendees of an upcoming auction, or donation info, or getting the hype up about what will be available.

Great product

Jul 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We used this software to transition from using Excel worksheets (SO time consuming) to check people out from a live auction, to swiping credit cards and capturing their info for faster checkout. We were able to track our history of donors and popular items, and streamlined our request process to focus on what bidders really wanted. Selling tickets to the event became a much easier process as well. The software was intuitive, and the customer service was great.

Cons: While we loved our experience with Silent Auction Pro, we eventually felt we needed to switch companies to a platform that allowed for public searches of online auctions, rather than requiring a link and approval from an Auction Chairperson. We switched to another company in order to take advantage of a large and searchable/public auction community. However, that switch has cost us much more money. Instead, a strong marketing campaign on social media would bring the extra bidders without paying the more expensive subscription fee that the other company charged us. I will encourage the next Auction Chairperson to use Silent Auction Pro.

Overall: Silent Auction Pro completely changed the way we ran our annual silent and live auction. It took us out of the time-consuming task of tracking everything by Excel worksheets and allowed us to focus more on the actual fundraising.

Vendor Response

by Silent Auction Pro on July 05, 2016

Thank you for the review Jennifer! Regarding us not supporting a publicly searchable page - that's true though many of our customers prefer to keep their events private and use their own marketing efforts to reach bidders as you suggested. This also eliminates the need to potentially ship items to winners in any part of the country and reduces the likelihood of people backing out on an item they have won. We may add similar capability in the future if we find more demand for it. - Jim

Our school had great success with Silent Auction Pro!

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Setting up the auction was easy to do with the software, ie: loading pictures and putting in descriptions. When the auction was over it was easy to see the totals and to charge each customer.

Overall: Our school used Silent Auction Pro for our online auction and ended up saving money on costs as well as making the largest profit we ever had for an online auction. Buyers told us they liked the way the auction items were set up, and that it was easy to bid and find out whether someone outbid them.

Great service!

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to organize donor information and link donations with donors. The search function. Generating bid sheets and reports. The ease of use.

Cons: We issued bidder numbers. The bid sheets automatically included "Name and Phone number" (or maybe that's the default that can be changed?). With "Name and Phone number" on bid sheets, we had some bidders who were confused, but we were able to match their numbers by searching the database.

Overall: SilentAuctionPro was VERY easy to use and the customer service was AMAZING. Quick , almost immediate response, even after hours.

Vendor Response

by Silent Auction Pro on June 27, 2016

Hi Catherine - thank you for the review! FYI - if you purchase ONLY the AuctionCore (as you did) then bid sheets print with Name and phone number. If you also purchased AuctionDay then Silent Auction Pro would have generated all the bidder numbers for you and the bid sheets would have printed asking for the bidder number instead. AuctionDay includes all the check-in / check-out features, cashiering, credit card processing, basic ticket sales, reporting and more. -Jim

Moving into the 21st Century

Jun 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive and easy to use. Most all contingencies have bee thought through. Can be quickly rolled out quickly. No money need be paid out up front. Excellent customer support.

Cons: There were a few contingencies which were not covered by the S/W or where the process was not intuitive. Part of our target audience/donor base is from an older demographic, part of which is uncomfortable with mobile phone apps and technology. We needed to develop work arounds to address these donors.

Overall: Great experience with Silent Auction Pro running a Benefit for an Outreach Program for a 200+ Year old Church. Silent Auction pro helped us to move Church fund raising approaches more fully into the 21st Century. Without Silent Auction Pro we could not have organized to stage the auction with the short time frame that we allowed ourselves. Had we organized ourselves to start the planning process earlier we could have been more successful with the ticket sales and fundraising, but in any case we exceeded our expectations.

Recommendations to other buyers: Start the planning process early. Organize and select your volunteers early enough to train volunteers and rehearse the process. However, one we have started using the S/W, repeated uses should become much easier as we move down the learning curve.

New to Online Auctions

Jun 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer service was really great. I probably had a billion questions and their "Help" information and videos online answered most of them, but I had a couple of extra ones I needed support on. The team was really great, supportive and answered all of my questions. Another "pro" was earning extra money, going online really worked!

Cons: I wish the software was a little more intuitive, it was a bit of a learning curve for me. But honestly, I know there is so much going on behind the scenes, a software would have to read my mind for me to really understand it! I also wish we didn't have to get a merchant account. I knew I wouldn't use it and it was a lot of extra steps (and stress) for something that didn't impact my system.

Overall: We've only been hosting an Auction for our preschool for a few years, but wanted to try out the online option. Silent Auction Pro seemed like a good fit for our process so we gave them a try. Our event was more successful than in previous years, we raised 22% more than last year, which was super great. The staff at Silent Auction Pro were very helpful and very present. It was easy to get the support I needed!

Deschutes Family Recovery: 3rd Annual Helping Hands Gala

Jun 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to enter, track, and package donations. After event reports (which categories of donations returned the highest proceeds, accounting, etc.) offered a lot more information than we had anticipated and has proved to be one of the most valuable features for our group.

Cons: We found the table assignments feature was challenging to use. Also it would have been able to separate admission tickets from other types of tickets sold (i.e. raffle tickets) in the ticket reports. The system recommended entering couples as individuals, this also proved to create problems for us when assigning tables and during the check-in/check-out process.

Overall: After vetting a few other products similar to Silent Auction Pro, we opted to use SAP for our 3rd Annual Event. The price of SAP was considerably less than other products and the features comparable. Customer service was top notch! We had relied on spreadsheets for our prior 2 events and SAP saved an enormous amount of staff time before, during, and after the event.

Make your silent auction so much more successful.

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to see which areas brought in the most profit and the checkout system the night of the event.

Cons: Would like to be able
To delete old contacts from current contacts/donors. Ability to clean up the donor list.

Overall: We loved using this software. Each year we have added more and more options. Once learned the system is so helpful and easy to use.

Vendor Response

by Silent Auction Pro on June 20, 2016

Hi Kim - thank you for your review! FYI - you can delete old contacts from the Group > Show All Contacts page or by searching for them. Click the trash can icon on the right. If the contact has donated items in the past or attended your event Silent Auction Pro will archive them instead of deleting them to maintain the integrity of your previous event histories. Either way it will be out of your way. -Jim

Saved Us Time, Trouble And Confusion!

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can enter your donations one time and duplicate them if you have more than one or if you are repeating the same items the next year, you can see where your volunteers are in the process of getting their donations and they can mark their status, you can bundle lower value items together to make a larger basket and it is easy to do, the check in and check out at our event was fast! And, I was able to enjoy the actual event for the first time.

Cons: Not really a con, but a suggestion if you use this software: have a designated person in charge of using the software and train everyone to enter the information consistently. I think their best practices was helpful¿it saves time to make sure you take that step so you don¿t have to edit a bunch of things later.

Overall: Before finding Silent Auction Pro, we were doing everything by hand. It took up a lot of everyone¿s time and led to a lot of frustration. After a very stressful night of having people waiting for us to hand calculate their winning bids and asking us every five minutes if we were ready, we decided there must be a better way to do this. A fundraiser should be fun! It has fun in the name! So I found Silent Auction Pro. It made such a difference to not have all of those people waiting for us to give them their winning items and invoices. And, checking out was quick. I highly recommend for events like silent auctions.

Recommendations to other buyers: This was a learning curve piece that I will share: sell tickets through silent auction pro¿there isn¿t a charge to do it (we had already printed postcards and were selling tickets at the school so I didn¿t think about it the first time). If you sell the tickets using silent auction pro, all of the info is stored so you don¿t have to enter it later and it is much easier to track everything and the ticket purchasers don¿t even have to check in.

Awesome Product!

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Awesome product. Our company recently used this for our annual silent auction and are extremely happy. It was a breeze checking our donors out with this program which meant we had less work. Definitely will use next year. Thanks so much.

Children's Safe Harbor Gala

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We purchased Silent Auction Pro for our annual fundraiser for Children's Safe Harbor, a non-profit children's advocacy center in Conroe, TX. We were specifically looking for a program that would help facilitate the check in/check out process for our 500 guests attending our gala on May 6, 2016. We had struggled the last couple of years because we had gone from 100 or so attendees to 400 in 2015. Trying to accommodate that many guests and over 100 auction items was getting overwhelming. Silent Auction Pro not only made it go like clockwork, we also had the benefit of all of their great customer service, basically 24/7 for all of our questions getting everything set up. Their staff had an answer for every question we had as well as tips for making the whole event go smoothly. It was amazing to log in on the day after our gala and have all of our auction data grouped and organized and a complete database of all of our guests. We're excited for next year and will be adding more of the Silent Auction Pro options to our event, such as ticket sales and preregistration of attendees with their credit card info for even easier check in. I have to say that the one on one customer service we received was exemplary and the main reason that we were so successful this year!

Great Value for the Money

Jun 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some silent auction management websites gouge you on you fees and commissions, really cutting into your fundraising ability. SAP provides all the basic functionality you need to run a successful auction without over-charging you on fees. There are a lot of features to choose from but you may need to hunt around a little to understand what everything does. The videos on the website are very helpful. Customer service is personally delivered and very responsive. We've worked with SAP to run our annual auction for about 5 years now and we've been happy every time. This was our first year running the auction completely online and the check out process at the end of the night was a breeze! Bidders do need to register an account ahead of time and that was the only function that ran less than perfectly, however support was quick to respond with assistance, even during non-business hours.

Excellent product!

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Silent Auction Pro for a recent fundraising event and it was wonderful! The site was intuitive and easy to use. The staff was responsive and helpful. And it was extremely affordable. We look forward to using them again for our next event!

Great Software and Great Value

May 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It took me a little bit of time to get familiar with the software but once I figured out how everything was categorized and laid out I found it to be pretty user-friendly and intuitive. I've used much higher-priced auction software in the past and found this to have just as many features as any of those. The customer service piece of it was great. There was always someone available to answer questions over the phone. The video tutorials were very helpful in training the day of staff. It took me 5 minutes to get any volunteer into the system and to learn how to perform any of the functions. With any auction, there is time involved and no software can take that aspect away but using this software saves time in the long run by creating a lot of the materials you will need before, during and after your auction.

Great program

May 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization has been using Silent Auction Pro for several years for our fundraising galas. The program has greatly helped us to streamline our ticketing and silent auction purchases. Tech support and customer service have been very helpful and answered our constant questions.

We love it!

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love it! Makes the auction go by so smooth

Easy to Use

May 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Silent Auction Pro for 5 years. We love how easy it is to use and how powerful the software is to provide us everything we need for our yearly auction. Jim and the rest of the customer service representatives are helpful and respond quickly to questions and any issues that occur.

I wouldn't run my fundraising event without Silent Auction Pro!

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Silent Auction Pro for many years now and I will continue to do so as long as I'm running auction event fundraisers. This software is so easy to use and easy to teach others to use as well. The check-in/ check-out process goes so smoothly and it's awesome that once someone attends the event, they remain in the system so you do not have to re-enter their information from year to year. I love how easy it is to print bid sheets, bidder numbers, etc. I also love how the software gives me all the information I need at the end of the event and I can look things up by bidder, by auction item, whatever I need. Thank you, Silent Auction Pro!

Great first silent auction!

May 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Silent Auction Pro was a great tool to use for our first Silent Auction. It fit within our budget and majority of users (a lot of which are not tech-savvy!) had a great user experience and enjoyed the mobile bidding. The back-end (admin) functions were a bit tricky for us to learn, but the Pro staff was always there to help answer our question or assist us which cut the learning curve down significantly. In addition, the founder is heavily involved in ensuring each customer is satisfied with the software and is always looking for guidance and feedback on how the software/user-experience can be improved. This was a huge deal to us and why we will be using it a second time b/c we felt heard and important, not just another client. I would highly recommend Silent Auction Pro to those new to the Silent Auction field!

Used Silent Auction Pro for a School Silent Auction

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We did a lengthy search for a software to use for our school's silent auction. After weighing pros and cons of many different options we chose Silent Auction Pro because of its low costs and fees, it's ability to do mobile and online bidding and it's excellent customer service. Jim and his team are amazing. Every question gets a personal and very quick response and they worked to fix every issue and question we had with setup.

This was our first year doing our auction online. We wanted to move to online to get rid of paper bidding and the hassle that causes at checkout as well as to include the parents and community members that weren't able to attend the event. Setting up the contacts and auction items and creating packages online was so much easier than when we did it all on paper. Silent Auction Pro made this process so simple. Once all the items were loaded it was just a matter of dragging and dropping to create auction item bundles.

We had one major issue during our event. We called support to get help. It turns out it was a bug due to a change made earlier in the week. It had an effect on our closeout of our event but we got it all fixed, parents were understanding and Jim and his team worked with us after the event and were great.

We'd highly recommend Silent Auction Pro to any other group like ours putting on event. You won't find software this easy to use and Customer Service this good for this low of a cost anywhere else!

Silent Auction Pro is worth a look.

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jim and his team made then selves available throughout the process. The feedback we received from the people who were biding on our items was, "how easy it was to use." Our only concern was on the admin side. Because we were in such a tight window from start to finish the admin side of the program seemed a little daunting. there were a ton of different drop down menus to navigate through. the software seemed to work well and like I said before the feedback from the bidders was they liked it and it was easy to use. Recommendation is give your self a couple of weeks to get familiar with the system, also if you can preregister people for the event this works best. We had 1200 people at a concert and trying to register everyone was overwhelming. All in all the program worked as designed and we are discussing how to better use the software for our next event.

success on second year using software!

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small public school and used silentauctionpro for our evening auction event. This year we used mobile bidding, which was phenomenal. We had few issues and most attendees liked the fact they could bid on their phones & get updates via text when they were outbid. Customer service was fantastic - always available with answers to questions. Quick resolution on most issues.

Silent Auction Pro Thought of Everything!

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I am extremely pleased with this software. I was totally immersed in it, learning every possible feature and application, to ensure that we got the maximum use.
Pro's:
1. The Help section is extremely well documented, and the customer support is amazing. The You Tube videos were very helpful for training both me and my volunteers. Any time of the day or night when I sent an email, I had an immediate response.
2. The options available were extremely comprehensive and knowledgeable about the mechanics of a benefit fundraiser. I cannot think of anything that I wanted to do that I couldn't do. From donor setup, to bidding styles (purchase of ticket parties for Teacher Experiences, to Silent Auction bidding, setting different minimum bids etc) to performance tracking, exporting info, everything was there.
3. The buzz that we created with the auction was definitely a boost to our event. We doubled our attendance vs. last year, just by starting the auction 4 weeks before the event, and creating excitement about the items that we offered early.
4. I am now set up for next year, with over 50% of the input work established already (donors, pictures and logos, bidders, etc). Next year should be a lot easier!
5. Auction Day section is powerful and easy to use - The check in was easy, online bidding was easy, and checkout was VERY easy, especially for those who had already registered their credit cards online. I could just click "auto process" for a batch of auction items, and with a click of the button, 20 people were checked out at once. Then I just looked up the auction number, passed out the gift envelopes or baskets, and done!

"Be Awares" - I won't say Con's!
1. The upfront setup in the first year takes some time. Start early, and I strongly encourage you to read all of the "Help" sections before you start. Even then, tread carefully as you craft your setup, and re-read some of the Help sections. I ended up re-doing a few of my entries as I thought about the structure, and crafted it for maximum efficiency and reporting.
2. Engage team members to do their own data entry as they gather donations. This will save you a lot in data entry time, especially if you have a lot of auction items, and especially in the first year.
3. Train your "auction assistants" well, before event day. This includes check in, auction bidding assistance, and check out, but is especially true for Check in.
Overall, very pleased!

Vendor Response

by Silent Auction Pro on May 10, 2016

Thank you Stephanie for your detailed review. I'm sure potential customers will find this very helpful! On the "be awares". As you point out, our system is very comprehensive. We encourage people to play around in the demo group sandbox to help learn the system while not affecting the data in your own group. We're also happy to coach users on the best practices via email or a phone call. As you pointed out there are a bunch of great tutorial videos too! Thanks again for the great review! Jim

I used it for our Annual Rotary Major Fund Raiser In Marin County

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ticketing, Silent Auction and donation requests were so wonderful and productive. We increased our net donations after all costs by 50% with less staff and volunteers!!

We evaluated six different software and decided on Silent Auction Pro after calling multiple users and references. The most salient aspect of the software was the superior support. The value and low investment was a huge factor as we are a small Club (27 members) and hence we had to justify the expense.

I can not express enough our deep gratitude and full satisfaction with the system.

easy to use

May 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros, having more than one person to input donations, payments etc.
cons - I had some trouble making the numbers reconcile

Vendor Response

by Silent Auction Pro on May 07, 2016

I called Pat just after she posted the review to see that the issues were with reconciliation. She said she thought the issue was that some people paid by cash and that those transactions were not entered into Silent Auction Pro - which of course would make the data Silent Auction Pro reports different than what they actually received. -Jim

Gets better with each use!

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using Silent Auction Pro a year ago and have now used it for 3 events - 2 large and 1 small. With our first use, I could tell this program was going to be a game changer for us and the more we use it, the more the benefits grow! I'm now able to fine tune our auction based on data from earlier events, as well as compare event data from event to event. I would recommend this program to any fundraiser and look forward to using it at our auctions for years to come!

Affordable silent auction software

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: "This is the first time our group ever tried auction software. The Silent Auction Pro software worked like a charm and was such a timesaver. I highly recommend it."

Fantastic product for the price! Gets the job done!

Apr 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Product works well and easy to learn. Went from a manual process using spreadsheets and Word to this product. What a life saver!!!

Silent Auction Pro works great for CBC

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This was our first time ever using a auction platform for our event from beginning to end. We tested the waters in the past listing items on another site, but never used it for the event. Any time I had questions, support was there to answer my questions and quickly resolve my problems (of which I had very few).

For the first time we were able to display a bar chart raising funds during our gala!

Thank you for the great platform.

Excellent - it met all of our needs!

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We selected this software for our first try at mobile bidding for our event because of:

1. It is web-based and did not require our guests to download an app
2. Ease of use, both preceding the event for our staff use and during the event for our guest usage
3. We could use only the portion that we needed
4. It provided unlimited support, both before and during our event at no extra cost, if needed
5. It met all of our requirements while being the most affordable solution, so the value is outstanding.
6. It helped us increase our silent auction revenue by 38% and exceed our revenue goal.

So thankful for Silent Auction Pro to help us manage over 450 items at our event on Saturday!

Apr 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Could not have done this event without Silent Auction Pro. Customer Service is so fast!

Newbie, but so far so good!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is our first year using this software program. Because we also handle a golf outing, dinner and silent auction all on one event, Jim has been great with handling some changes to reports so that I can manage all three aspects with this one program.

Excellent Program for Auction

Apr 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been running fundraisers for many years now and have never run into a program as efficient as Silent Auction Pro. Once you get your bearings, practicing on their well thought demo group, it is a cinch to use! I would highly recommend new users take the time to familiarize yourself with the program by surfing around the demo group and asking many questions way before your event is well under way and donations start rolling in. By doing this, it will elevate any issues when you are in the thick of event craziness and just don't have the time to call for help. Any questions I had were answered quickly and completely. Tracking winners, auction totals and all donations is super simple and made post event wrap up a breeze. My biggest fear at any of my events is always check out and this program made it so smooth, I almost questioned if I was doing it right. I would highly recommend Silent Auction Pro to a anyone who wants to run a less chaotic event.

A comprehensive program that is straightforward and easy to use with responsive customer service.

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It took some time to find your way around the program, but was very easy to navigate once learned. While there are some limitations with the templates provided, the program is comprehensive and the templates are great and the Online Program Catalog is amazing!

This was our high school athletic boosters' first paperless auction fundraiser.

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had used a computer based auction software in the past. This cloud technology was far superior to our other system. The bidders were able to log in and bid on items in an instant and our committee was able to train and use the system easily. Silent Auction Pro's software is very intuitive to use. When in doubt, the help pages were invaluable to guide you step by step to solve any problem. The night of our event, support was a phone call away to trouble shoot any last minute questions.

The reporting and communication tools were what I liked best about the software. The next committee will have everything laid out for them in a snap. I would recommend without reservation Silent Auction Pro. Any technical glitches we had, were user error, not the software.

Easy to learn.

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to learn and great help with any questions or workarounds that may surface. This is our first year using Silent Auction Pro and as it was a new facet to our auction we had a learning curve. The team at SAP was very helpful as we moved forward and right there in the busy days leading up to our event. Software breaks down our returns and gives amazing data to measure our auction results as well. From posting and promoting our catalog of items online to the bid sheets it created to the measurements it provided post auction we are very happy!

Intuitive, detailed, easy-to-use and most importantly, a money maker for your fundraiser!

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has every feature you could possibly need and is so easy to use. The tutorials and Help sections are so detailed that you can always find the answer to any question. There is no doubt that the on-line bidding feature helped us exceed our fundraising goal. Our guests quickly "jumped on board" and discovered the ease of bidding. Check-out was a breeze and no one stood in long lines at the end of the night waiting to reconcile. We will use Silent Auction Pro again next year and look forward to more growth for our school because of it!

This has been at least our 6th or 7th year we have used this program, it has worked well for us.

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: Plenty of online resources to train on. Jim or other tech support is very available and friendly to answer questions and teach. User friendly. I cannot imagine the headache of running this event without having a program like Silent Auction Pro! Check in and Check out functions are very easy.

Cons: Mostly related to not using the software to its full capacity- if you understand the software and use it to your advantage it can make your work load lighter.

Perfect for our church auction

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our silent auction had been paper based for two years and we decided to take it to a web-based platform this year. It was a risk, but we did our research and reached out to three different companies for demos. The team from Silent Auction Pro was fantastic and answered all of our questions during the demo and post demo.

Once we decided they were the right company for us - we got to work with set up. Our auction was tied to three performances and we wanted people to buy from any of the performances. The team at Silent Auction Pro worked with us to get it set up so people could sort by auction and also see all items.

The response was incredible. Everyone loved shopping on their phones or the kiosk before the auction, then looking at the tables to check it our and bid.

The kiosk mode was perfect for those not interested in using phones - it ranged from moms letting their younger children bid to people without the smart phones to people whose phones died during the auction!

Then it was so easy to close out after each performance - took us 10 minutes, at most! it was awesome!

Going from a paper auction to an online auction requires more advance work, but it is well worth it. We set up a "photo studio" (black paper on a table and wall) and took glamour shots of all the items. It really made things pop on the site. I suggest having two people enter the items - we had more than 200 items and it took more than a week of working on the event at night to get it loaded. But - in the end - we increased our take by almost 80%. It was amazing. People HATE to be outbid - and were bidding during the performances.

I highly recommend watching the videos - invaluable. But calling tech support when you get stuck is great - they were so helpful and responsive.

We already know we will be using Silent Auction Pro again next year - couldn't be happier with our decision.

I used Silent Auction pro for our school's fundraiser.

Mar 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: This was the second year our school has used SAP. This year our silent auction was entirely online. The auction was a huge success!

SAP's customer service was very user friendly, If I was unable to find a help video, customer service got back to me quickly.
Once I learned the system, our auction ran smoothly and effectively.

Favorite Auction Software

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Greetings,
I have used Silent Auction Pro for 5 years. It is truly the ideal auction software for non-profit and charity auctions. With over 200 items being donated, it becomes challenging to manage these items in Microsoft Excel - but Silent Auction Pro makes it easy to manage it all. The software manages auction donations, tickets, seating arrangements, and acknowledgements. I have used other auction software and this is by far my favorite. The credit card processing was secure, and went through Element Payment Services.

My favorite feature about Silent Auction Pro was their customer service and technical support. No matter how many times you do an event, you still have questions or a weird issue arrises. I can always count on the Silent Auction Pro team to answer at any time (including 1 am) to help walk me through the problem and give me guidance. Not only did they offer support, they also suggest some of the best practices that similar non-profit charities use.

In conclusion, Silent Auction Pro is a great deal and a powerful program for the price you pay.

Best,
Evan G.

Excellent

Mar 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is the first year we utilized a web-based software for our auction. Our school has had an auction for 17 years. We found the web-based platform to be very flexible and easy to use for multiple volunteers from home or any other place they have access to Internet. Silent Auction Pro was very responsive and able to help us work through many issues. There are many great functionalities that are available with the system if they are purchased.
One issue we noticed was that we frequently have items at our Live auction that are high dollar and are purchased by several bidders who want to split the cost and claim as a tax deduction. The previous system we used had an option on the software known as a "split bid". Our data entry person would enter the numbers of the bidders who wanted to split the total cost of an item. These bids would have the same item number and each bidder would have a correct dollar amount of what they paid for the item on their tax letter. We were disappointed that Silent Auction Pro did not have this capability since our old system did. Overall, we like the real-time tracking of all the donations and income. It would be fantastic if there was one area to log expenses.

Vendor Response

by Silent Auction Pro on March 16, 2016

Thanks for the great (and constructive) review! It is possible to split payments between multiple parties but as you point out the item still shows as being "won" by one person and that person is the one would get the receipt. We've added this a feature request. - Jim

Seamless Transition from Online Auction to a Paper Based Silent Auction

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our church desired to do an online auction for 1 week followed by a dinner, paper based silent auction, and live auction. The transition from online to paper was seamless. For any of the online auction items that did not have bids we could simply printed bid sheets and put them into the silent auction. We had several multi winner items such as a Dodgeball Party that were offered in both auctions. It was easy to just print the bid sheets that already recorded the bids captured during the online auction. We also loved the fact that the multiple payments can be processed for an individual bidder and the invoice/receipt clearly captures the payment activity. During the weeks leading up to our event I had multiple questions for the technical support group. I posted my questions to support@silentauctionpro.com and always received a quick and thorough response. I think their support is top notch. We will definitely use Silent Auction Pro again next year.

Seamless Elementary School Event

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Silent Auction Pro (SAP) helped us pull off a flawless event. The closing out portion after the auction ended was so seamless and easy to manage that less than two days after the auction I feel completely finished and ready to plan for next year.

After some initial fiddling around with the software I finally picked up on how the upper tabs (Home, Group, Donations, Event...) are intended to be a linear progression in your auction planning. Rather than jump around in the software, it makes the most sense to just work in order and the earlier you start the better.

I did have some difficulty figuring out which links to provide parents with and found myself constantly sending out different ones since we ran a pre-auction prior to the actual auction---this we will not do again because it didn't really help the event raise more money like I thought it would. I think a single auction event is better overall.

At the actual event, we had about two thirds of folks showing up "blind" and a little unprepared and needed lots of personal attention for signing up. It wasn't until near the end of the auction that I realized I could have saved myself a lot of trouble if I had just asked for their phone number and I could have just texted the exact link to our auction. Lesson learned.

The online tutorials are good for showing how to add contacts and donors but I think the one showing how to bundle items could me more clear with the verbiage as I had no clue what bundling really meant until someone explained the process to me.

Having had some hiccups along the way, which were most likely my own fault for not more thoroughly reviewing the Help page, I'm looking forward to next year. Knowing that all of my donor contacts and information will be sitting in SAP waiting for me to take action when the time comes is very appealing.

Great help for beginners!

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Silent Auction Pro provided much needed structure for us. Personnel were patient and understanding, and always professional. We were relative beginners and Silent Auction Pro offered useful guidance from start to finish. The program offerings went from the generic "how to" of organizing a silent auction to detailed instructions for thorough record keeping before, during, and after the event. It was thanks to Silent Auction Pro that we met our fundraising goal!

First time user, laid out well, ease of use, great technical support

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After six years of manually doing our Silent Auction, the use of Silent Auction Pro brought cohesiveness and better coordination to the whole process. The Auction ran more smoothly and we were considerably more successful. There were changes we felt were needed to fit our particular auction and the technical support were very cooperative a.nd responsive in working with us

Excellent Product

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Silent Auction Pro since 2011. I love using this product, and would highly recommend it to anyone running a silent auction. It has saved us countless hours, and it allows us to present a very professional online and silent auction. 2016 was the first year that we used the online/mobile bidding functionality. We were a little nervous to utilize the mobile bidding option rather than traditional bid sheets, but it turned out to be a great success! Not only did we know our results right away, but so did our bidders. It also allowed people unable to attend the event to participate in the auction, whereby expanding our pool of bidders.

Great customer service and great for the event!

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a wonderful experience with silent auction pro. We had an event to go to- I made an account and purchased our tickets for the event and was assigned a bidder number for the event. I made a mistake and pressed the accept button 5 times and it charged my card 5 times! I immediately called and emailed customer service explaining my mistake. They took care of the problem right away and refunded the extra 4 charges. I received personal emails regarding the charges and how they were fixing it for me. It was great customer service! I was a bit hesitant about the online bidding process for the event. I've never been to a charity event where we didn't have to stay near the silent auction to keep an eye on our items that we wanted to ensure not getting out bid. I was unsure if it would be easy or difficult. Let me tell you- it was so easy! I logged into the website with the username and password that I set up when purchasing our tickets. My bidder number was automatic. I reviewed the auction items on the list. Walked around only once to choose which items we wanted to bid on. I bid on several items and then I was free to go to our table and enjoy the dinner and social hour without having to stalk the silent auction area! I watched my items- it notified me when I was outbid. I continued to bid on the things we really wanted. After the bidding ended it let me know which items we won and the checkout process was a piece of cake too. Press the button to buy and it charged my credit card on file. It was so simple and we really enjoyed our event. We donated to a great cause and this system made it a lot easier! Thanks so much!

Great solution for a big event.

Mar 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used Silent Auction Pro at my Gala of over 800 attendees. Although i did not use Silent Auction Pro for registration, i found it to be a great solution for our silent auction and streamlining the check-out process. It also gave me the opportunity to promote the silent auction items before bidding began - which proved to increase sales.

Couldn't ask for more!!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot say enough wonderful things about Silent Auction Pro. From their demonstration of the product prior to our deciding to work with them to the incredible technical support, Silent Auction Pro has everything covered. Any time I called them with a question, it was answered fully and politely. I never felt like I was bugging them or asking silly questions and that's an important aspect to me. The day of service was incredible. We ran into a problem we hadn't thought about prior and they answered immediately and I was able to make my bidder happy again within minutes. The mobile bidding was wonderful; it definitely keeps people engaged and the price going up when everyone gets text message alerts! I feel like I only scratched the surface of everything Silent Auction Pro has to offer. I cannot wait to use them for our event next year and make it even bigger and better. I don't know how the competitor companies get away with charging what they do. Silent Auction Pro does it all for a fraction of the price. You cannot go wrong and you will not be disappointed if you put your trust in Silent Auction Pro. Your event will definitely be a success! We tripled our profits from last year to this year and that's in large part thanks to the cost and effectiveness of Silent Auction Pro.

Great experience! Unparalleled customer service!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used SilentProAuction for our teacher auction. The site was very intuitive to use. If I had any questions, I would email the staff and then receive a phone call to guide me through the process. Their customer service is truly remarkable. The feedback we received from parents was that it was really user-friendly. Would definitely use again in the future.

Silent Auction Pro has changed our events!!

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the software and the people that help support it. Has brought our organization in to the 21st century! We just finished our 6th or 7th event with the system it just gets easier and easier.

Small School Auction

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the 3rd time I have utilized Silent Auction Pro software for a school fundraiser. It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature. Also loved the Videos to self-train. All in all, I would use this software again in a heartbeat. The value for the price is unmatched! Jim and his team are excellent to work with. Recommend without hesitation.

Intuitive System and Amazing Customer Service

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed software to hold an in-person auction fundraiser event with only mobile/online bidding (so not to have to deal with paper bids, entering bids, etc. After researching other companies and piloting several "free trials", we decided to go with Silent Auction Pro because it offered all of the tools that we needed at a price that was much less than the nearest competitor. As the Auction Administrator, I found the system to be intuitive and well-labeled. There was no searching and clicking through pages and pages to try to find what I needed. It is all presented clearly on the home screen that has a few clearly labeled tabs that will take you directly to whatever you need. The system can be tailored to your needs - we wanted only online/mobile bidding and we did not need card readers. So - we only selected what we needed and did not have to pay for any whistles and bells that weren't necessary. We were able to easily create an online catalog with photos and descriptions of each auction item, and we were able to paste the URL of the catalog onto our social media sites and into emails, therefore driving up the public interest in the event. We were able to have attendees pre-register, so when they arrived there were no long lines at the check-in table. Check-out went smoothly, too. All you have to do to process a check-out is to enter a bidder number. It generates a list of items and you simply confirm that you want to use the credit card already in the system (or cash/check if the person wants to pay in that manner). It's that simple. I received helpful emails from support staff alerting me to "best practices" and "timelines" without even asking. These emails helped to keep the auction planning on track and really identified potential trouble spots before they happened. There are tutorials/training videos built into the software, so training support staff is easy - you do not have to create your own manual or training sessions, it's done for you!

Great customer service and a useful product getting better. Takes a little getting used to.

Feb 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have now used Silent Auction Pro for 3 years for our nonprofit gala. We started using it because it was the most cost effective way to take people's credit cards ahead of time for a more expedited check out process. Our board still doesn't want to go totally electronic, so we use it to sell tickets, to prepare the bid sheets for silent auction items, and to run the checkout process from our paper-based silent auction.

Pros: once you learn the system, there are a lot of aspects to it that are very quick: preauthorizing credit cards; assigning arrivals to large group ticket packages (improved this year); inputting silent auction items; checking out.

We love the fact that one person can sit down with all the bid sheets and enter winners into the system, and then all the user information pops up at the check out table with just a few clicks. Bundling donations into auction packages is a little bit clunky, but far better than the manual system we used to use.

They are very clear and fair about the pricing, and you can easily scale (want just the processing, one price, add in the online portion, here's the addition, want live mobile bidding, here's the addition.

The support was very responsive to every problem we had.

Cons: The interface and website look a little bit dated. I would like a bit more flexibility in the ticket packages, either with discount codes or special price packages that only certain people could see. The interface isn't super intuitive, but once you know where things are it makes sense. I'd also like to see a little more flexible reporting after the event.

Overall a strong product.

Vendor Response

by Silent Auction Pro on February 15, 2016

Thanks for the review Brian and the listing of Pro's and Cons. We will be releasing "Promo Codes" for tickets this month along with several other minor enhancements. The online bidding and mobile bidding pages were recently updated to freshen the look. We're going to be doing the same to the online ticket purchase pages. -Jim

Great way to streamline a silent auction!

Feb 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Silent Auction Pro for the first time with our annual community fundraiser. We had a bit of a learning curve at first but at the event we were able to reduce wait times at the end of the event over 50%. Staff at Silent Auction Pro are very proactive and customer service is prompt and extremely knowledgeable about these types of charitable events. We will definitely be using the software again this year.

Saved us so much time and money!

Jan 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This was our first time doing an online auction. The time and money it saved us in regards to office/admin time, shipping of items back and forth, and time deciphering handwriting to announce winners in a timely winner is hard to put a number on! We couldn't be more excited to use it in the future!

Silent Aution Pro

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our elementary school used Silent Auction Pro for their annual Foundation Fundraiser this year. We went from paper bids to on-line only and the parents loved it. I am not a techie but I was able to get the hang of it and had fun loading the teachers we auctioned off. The teachers enjoyed having their name put with a picture of themselves so parents could make sure they had the right teacher to bid on.
We will be using SAP again next year!