Who Uses This Software?

Professional service organizations intending to achieve knowledge management and self-service success with world-leading solutions and best practice methods.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ComAround
  • www.comaround.com
  • Founded 1999
  • Sweden

About This Software

ComAround Knowledge is an easy-to-use knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow. ComAround Knowledge is cloud based and integrates with ITSM solutions with ComAround Connect. ComAround has already helped thousands of service organizations improve their technology to achieve knowledge management and self-service success.


ComAround Knowledge Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ComAround Knowledge Reviews

Great help to deliver service quality

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Great system addon to quickly gain knowledge where it is best used.
Gives you an edge to add help to your staff as well as your customers, with quality.

Excellent Tool

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

ComAround review

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons: If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Overall: It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Walter Review

Sep 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Cons: The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Overall: User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Vendor Response

by ComAround on October 27, 2016

Thank you for your review Dennis. We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016. Per Strand, CEO ComAround

Greate tool !!

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

With focus on knowledge

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, very stable and alway developing

Cons: There is still room for improvement when it comes to the statistic/report part of the software.

Overall: An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Recommendations to other buyers: The support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.

A powerful solution for every company

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Nice interface, easy to use, logically built.

Cons: Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.

Overall: It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.

Recommendations to other buyers: Defently a good solution for every organization who needs to be more efficient.