Who Uses This Software?

Rocket Matter is designed for solo, small & mid-sized law firms of up to 100 users.


Average Ratings

65 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
  • Pricing Details
    Subscription discounts on long-term commitments
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Rocket Matter
  • www.rocketmatter.com
  • Founded 2008
  • United States

About This Software

Rocket Matter helps law firms offer better client service and increase revenue by more than 20%. Founded in 2008 as the first cloud-based product on the market, Rocket Matter offers an all-in-one practice management platform with the most powerful time and billing software in the industry. When law firms want to make more money or go paperless, Rocket Matter helps them achieve those goals. With U.S.-based award-winning customer service, its no wonder thousands of firms swear by Rocket Matter.


Product Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

Use it daily, not perfect, but very practical

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and accessibility to customer service two things I love most about this software. I find it easy to train others on it as well.

Cons: The calendar has issues sometimes syncing with Google calendar. The attorneys in our firm rely on Google calendar as if it were their bible.

an excellent cloud-based comprehensive system for small firm solo lawyers.

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: accessibility of the system, integration of calendaring and email. It works well with cloud-based document storage as well. New integrations are added often.

Cons: the interface for email doesn't allow you to bill efficiently for older emails. You essentially need to open and email and bill this.

Overall: full service hourly billing with, email , calendar and accounting integration.

Impressive sales presentation. After joining, functionality was terrible & support was lacking.

May 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Empty promises of integration and ease of use. Their team is very polite and their sales people really know how to sell.

Cons: Sales presentation promised easy integration with Office 365 including Outlook, Word, Excel, PowerPoint, etc. and DropBox or Box, but after joining we hit one road block after another. Integration was clumsy and time-consuming. The simple step of saving revisions in a document became cumbersome and time-consuming. When we sought assistance from tech support, they seemed to be in training, unfamiliar with their own product, and consistently had difficulty resolving the repeat problems. After two weeks, which included spending at least a full billing day at various times on the phone with their tech support, we gave up and canceled our subscription. We had signed on for a one-year subscription though and we had already paid the first quarter. Rocket Matter refused to provide a refund of any kind and are insisting we owe them for the remaining year. Rocket Matter may be on its way to having integration but they are not there yet. We left and went to Practice Panther-- and we are thrilled with the change!

Overall: Time entry was easy.

Great tool for managing trust accounting, client billing, calendars and case notes in once place

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account.

Cons: The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time.

Overall: RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily.

Best Case Management Software Hands Down

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: easy user interface
link to quickbooks and lawpay
client portal

Cons: If a client forgets their portal password I have to call Rocketmatter to have it reset.

Overall: My firm has been with Rocketmatter since early 2011. I have looked and dabbled in other case management softwares but we just keep finding that Rocketmatter is the best fit for our firm. The user interface is so easy even the most untechnologically savvy person can use it! Just this past week Rocketmatter called me to tell me we were eligible for discount. Things like that and the CONSTANT updates to keep the software at the cutting edge for attorney purposes is why we will continue to stay with Rocketmatter.

Overpriced, no real functionality

Mar 26, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Online billing

Cons: Lack of functionality, price

Overall: Good program for completing one single solitary task, billing, but the service is totally overpriced, we are a eight person firm, paying $600 plus per month and the other features are a cruel joke. I will be ditching it as soon as I can migrate our data elsewhere

Recommendations to other buyers: Apparently they cut you off from data with no exceptions once account is closed

Rocket Matter makes my and my clients' lives easier

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile.

Cons: The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet.

Overall: I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help.

Recommendations to other buyers: I would LOVE to see a way to sync more than 1 email account with a case

Easy to Use, But Pricey for What you Get and Terrible Policy on Accessing Data After Cancellation

Oct 24, 2016
2/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I used Rocket Matter for several months, but I decided to switch to another law firm management software because Rocket Matter does not have much functionality. For $65, all you really get is billing and invoicing software (they claim to also offer document management but it's just a Dropbox feature, and you have to manually create templates if you want them). Their other competitors, CLIO and Firm Central, also offer deadline assistant, and a more robust document management system for about $35 more a month. CLIO also offers Lawpay with their subscription, which saves you an extra $20 a month.

Upon cancelling Rocket Matter, I also discovered a terrible policy that the company strictly enforces. Once you cancel, you only have access to your existing data until the end of your billing cycle. After that, you have to renew your subscription to access your data, even if you are not using their software for billing and invoicing. And, there are no exceptions. I had a death in the family and needed only a few more days to complete migration of data, but they would not budge on the policy and even suggested paying for another month of Rocket Matter to complete migration, in case I wanted to switch back. No thank you. I think Rocket Matter has to get with the picture on this policy. For example, CLIO offers a free, 90-day period after cancellation to export data. It only makes sense, if you are not actually using the software to bill or invoice. Buyer beware, if you are testing out Rocket Matter.

Rocket Matter Rocks

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use.

Cons: Nothing so far.

Overall: Having had no background in billing, I had to learn this program on my own when I took this job. Rocket Matter has been very easy to pick up, very intuitive to use. The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with! Nice, patient and very helpful. I highly recommend Rocket Matter.

Recommendations to other buyers: There is one thing I would like to be able to do. We charge our clients a monthly administration fee and I would like to be able to set up a recurring charge per account so that I do not have to enter it manually every month.

Rocket Matter Support Team can't be Beat!

Sep 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: That I can get help anytime I need it. Again, hats off to a great support team!

Cons: the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event.

Overall: Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand.

Best Law Practice Management Software!

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: I have been using Rocket Matter for years. This is by far the best law practice management software. The interface is very natural and easy to use. You will find all the information you need regarding a case available to you no matter where you are. With this software, you cannot go wrong! Also, the customer service is the best! I highly recommend this software!

rocketmatter review

Sep 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: highly intuitive from a user perspective.

Cons: i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data.

Overall: i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.

Great software that makes running your firms easier and more efficient!

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use, efficient and streamlines administrative tasks.

Cons: Would prefer to group discount or bundle deal for additional users.

Overall: Great software that makes running your firms easier and more efficient! I have been using Rocket Matter since 2011 and will not be moving away. Tracking cases, recording time, dealing with billing and invoicing are all much easier with Rocket Matter! I am convinced that my firms makes significantly more because of Rocket Matter.

Recommendations to other buyers: Connect your Quickbooks and LawPay account and learn to use all of the integrated features. It is worth the time spent learning.

Keeps my life sane

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Intuitive, easy to use, great customer support, and never had an issue with the system not be available. The new multiple timers are a great addition.

Cons: Wish it had a better Android interface. I also miss the stand alone timer window. I use the one on the main screen, but did like the separate window. Also wish I could download multiple documents to the portl at once instead of having to do so one at a time.

Overall: Very satisfied overall. Like everything it could always use a few tweaks to coincide with the way I do things but I still find it to be the best system around for my practice

Recommendations to other buyers: Put in the effort to start and learn to use it. It will be worth the effort, savings and additional billing you will be able to achieve quickly thereafter.

Great product, user friendly

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and simplification of opening files. If a change needs to be made to a matter after it has been set up, it is easily changed or corrected.

Cons: Clients with more than one matter receive separate bills for each matter which is confusing. It would be helpful to allow clients with more than one matter to receive one bill. I would like to see one bill that includes all matters with each matter's costs and time separated. The invoice cover would summarize the costs and time for each matter then give a Client total. Hope this makes sense.

Overall: Rocket Matter is a great tool for tracking and maintaining client files and scheduling dockets. The billing is pretty straight forward--easy.

Rocket Matter Review

Sep 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I really like the multiple timer function, it makes timekeeping more efficient.

Cons: That you need to scroll down to get into the review and edit functions.

Overall: We have only been using this program for several months; however, it was user friendly and easy to maneuver from function to function.

Recommendations to other buyers: There are many functions I have not had the time to utilize, so I am not sure what else to comment on.

mis dos centavos

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Billing feature, ability to have client information in same place

Cons: Not so easy to navigate between one thing and another. The timer feature drives me crazy because it often does not work and tit has to be turned off before the program or you cannot use it.

Overall: Have mostly liked what I know how to use but am sure I am underutilizing it and have not yet been willing to go to the new version since I would feel lost and wase too much time learning the new system. It would be great if I had someone to talk to to walk me through it in person or on the phone with them seeing my screen

Recommendations to other buyers: Better direct support for user would be helpful, especially for those of us who are not as computer savvy as you younger people...

Rocket matter rocks

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use the basic features of time keeping and billing. Also good for tracking tasks

Cons: Having had time to learn document management systems. Seems very complicated

Overall: Overall my experience is good. It has helped greatly in tracking time and billing. Good to have a to do task list

Recommendations to other buyers: Good value. Worth the price. I know I am not yet using all of its features

Happy, Happy, Happy!

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The portability of the apps.

Cons: I wish it had more accounting aspects.

Overall: We had been using another product, but our staff hated it. We switched to RocketMatter and it is so easy to use and intuitive.

Recommendations to other buyers: For any software that will run your practice, ask for a trial period.

Great program for Solo/Small Firm setting

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been using Rocket Matter for the past 4 years and have been extremely satisfied with it. In my previous big firm life we used a billing system that wasted more time than it saved and we didn't even use a case management system. Starting my own firm I knew that I wanted something better that would streamline my practice. Rocket Matter filled those needs, plus some. The billing side of Rocket Matter makes my invoicing process more efficient and accurate. I handle a wide range of cases, so I use all of the billing options, to include flat fee, hourly, and contingency, and I like that Rocket Matter is set up to handle each of them. The trust accounting features allow me to stay on top of my trust account and know which files will need to be replenished. The integration with LawPay allows my clients to pay their invoices quicker. And my clients enjoy the client portal nearly as much as I do. On the few occasions I have encountered difficulties I have been able to reach out to support and receive quick and accurate assistance. The only reason I gave it four stars on features is because there are two things I think could be improved - it would be great 1) if clients could upload documents to the client portal and 2) if the billing in contingency cases was easier to close out. I can't imagine running my firm without Rocket Matter by my side.

Rocket Matter is great for small law firms.

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I like the task management and billing features.

Cons: You cannot see your Tasks in the iPhone App.
There should be a simpler way to print receipts for payments.
The should be a way to set the Task Listing permanently to "Due" Viewing

Overall: Overall, Rocket Matter is a great law practice management tool for the small law firm. I started my own law firm right out of law school and find the resources Rocket Matter provide to be an essential element of my success.

Recommendations to other buyers: Keep the product improvements going!

Great Client Management Software

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Online and accessible.

Cons: Some features are still unavailable on invoices like sum totals for different users.

Overall: Having our client management data available online has been wonderful. You can access information and run reports from anywhere you have internet.

Recommendations to other buyers: Watch the tutorials and/or call customer service if you run into any trouble. Customer service and support are absolutely the best!

Rocket Matter - it's a life saver!

Sep 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of use and billing feature

Cons: A few glitches here and there, but nothing is perfect.

Overall: The customer service and attention to detail is superb! Whenever I have a problem, I call the Support number and they always answer, if they cannot figure out the problem, they send the issue up to their engineers and I always get a response the next business day!

Rocket Matters is a welcome product for billing and calendaring

Sep 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use, and you don't need to be a technophile to get the benefits of the product

Cons: Does not calculate interest - a necessary component for a billing program

Overall: A solid calendar and billing program, with the added benefit of being cloud-based and having friendly, knowledge and available support staff

Recommendations to other buyers: No, thank you

Excellent Service that Keeps Getting Better!

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The program is intuitive and user-friendly. The support team is extremely responsive and always professional.

Cons: In the past, we've wished for certain features, and RocketMatter has delivered! The one thing we're currently wishing for is another Outlook plug-in that will allow us to choose matters while setting our schedules in our Outlook calendars. When we asked them about this recently, they said they're already working on it!

Overall: We started using RocketMatter about six years ago and it was the best billing decision we ever made. Highly recommend.

Fantastic and comprehensive law practice management program!

Jul 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The ease of use and the sleek interface are, for me, some of the best parts of the software. Adding events, payments, and expenses or billable hours are all easy tasks to complete. The software does not have a steep learning curve at all.

Cons: There are a few minor tweaks I would enjoy, such as the ability to add multiple clients to one matter. Additionally, the client payment service is a little overpriced compared to other companies such as Square.

Overall: Rocket Matter has been integral in the starting up and maintaining of my solo criminal defense practice. It is central in how I organize my files, how I bill my time, and how I keep track of court settings and due dates.

Recommendations to other buyers: Just keep on being awesome and adding great features!

Awesome in the cloud practice management service!!!

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use. Available across numerous platforms. Accessible anywhere there is internet connectivity. UI appearance (aesthetics). "Spotlight" search and Advanced Search functionality. Customizable invoices (MS Word document format). Responsiveness of app/software. Friendly customer service reps who assist us with questions or issues that may arise.

Cons: Initially the reporting capabilities were rather limited in Rocket Matter, but have only improved steadily. Recent additions such as the advanced analytical reports are proving to be very useful tools for the firm owners to monitor the practice's "metrics".

Overall: Our law firm has been using Rocket Matter since 2012. Moving to the cloud was a bit of a learning curve for some of our staff, but they quickly caught on. Since then we have continued to grow in our overall usage of Rocket Matter features and functionality. As a result our firm productivity has increased greatly - particularly in the areas of capturing time and expenses. This in turn has improved our billing and relatedly impacted our profitability. Being able to quickly capture information and bill our clients translates into faster payment receipt because if the invoices don't go out timely, the less likely you are to receive payment anytime soon!
Overall I can't see the firm ever moving away from in-the-cloud practice management software as it allows our staff to access and enter key information from anywhere - office, home, while traveling.

Recommendations to other buyers: Before committing to this or any Saas vendor or in-the-cloud software - do your due diligence. Kick the tires, try things out, ask questions. Attend a technology conference if possible where you can meet the vendors face-to-face. Check with your state or local bar organizations about their stance of in-the-cloud practice management systems. This software works exceptionally well for our firm, but each attorney or practice has their own unique needs and will know best what works for them.

Rocket Matter Review

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Since my firm began using the Rocket Matter software, we have had some questions about how to properly handle certain situations and have always been met with quick and attentive customer service. Even when there wasn't an absolute solution to our issue at the time, there was an attempt to assist to the extent the software was able. We even noticed after speaking to customer service about some of our issues that they were later addressed and resolved in software updates that followed.

My day planner, four days a week...

Jul 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of finding a name

Cons: The calendar... skipping to where I need to be.

Overall: Most of the time, the software works perfectly. It has it's quirks... but nothing is perfect all the time. :)

Recommendations to other buyers: Your program has been a great asset to our company.

Great Legal Software!

Jul 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Billing, tasks, timer

Cons: It can run slowly or crash sometimes

Overall: We have been using Rocket Matter at the firm where I work since I started here. It's easy to use and very useful. My firm uses tasks, tags, and billing A LOT. While we still have to have a physical file, Rocket Matter is very conducive to minimizing having to keep paper everywhere. It's a great tool!

Recommendations to other buyers: Webinars and the help section are great tools to find more ways to use Rocket Matter to its fullest potential.

Tampa, Florida

Jul 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Cons: I wish I could close matters that are not fully collected on. You're not going to collect every bill.

Overall: It's a good experience. I like how a lot of things are streamlined. There are some quirks but most of them get fixed pretty fast.

RM review for coffee

Jul 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendaring, billing and email

Cons: uploading documents

Overall: I have used Rocket Matter since 2010 and have been very happy with the features it provides. They are constantly trying to improve this platform and have been pro-active in integrating it with other products such as Google Calendar and email.

Helps our Firm Run Efficiently

Jul 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clean, easy layout

Cons: Small glitches with how tasks are ordered.

Overall: As the office manager of a small, but very busy law firm I can confidently state we would not be able to function without Rocket Matter. Rocket Matter enhances our ability to accurately keep track of each client and their individual tasks and ledgers. Rocket Matter also has great functionality to keep track of the bigger picture including overall Trust Account ledgers. Admittedly, we do not use the phone message function, but I believe it is a very valuable tool, and yet another reason to make the jump to Rocket Matter if your firm is hesitant.

Recommendations to other buyers: Utilize all of the free training! The more you understand just how much Rocket Matter can do, the more impressed you will be and wonder how your firm ever functioned without it.

Excellent Program

Jul 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use; everything about a file is right there.

Cons: File size; we cannot upload large files to the system.

Overall: We've been using RocketMatter for just over a year. We find the program is easy to use; customer support is extremely helpful.

Recommendations to other buyers: Simple to use and I would recommend it to everyone.

Rocket Matter Review

Jul 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: stop changing the interface every time I get used to it

Overall: Rocket matter is very user friendly and there is almost nothing that you can do that cannot be undone should it be necessary. I love using Rocket matter every day

Recommendations to other buyers: Watch the tutorials

Best case mgmt software I've tried.

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I've had very few problems with the software, but when I do the customer support is excellent and prompt. The iPad app has made keeping up-to-date and working while at the courthouse much easier.

Cons: It's not the cheapest program available, but I think it offers good value for money.

Overall: I really find it more powerful and more intuitive to use than other programs. Has really helped keep a small firm on task.

Rocket Matter makes it easy to make money

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The iPhone app makes it easy to track billing on the road
The interface is very user friendly
They are very responsive to customer concerns
I worked for a firm as a legal secretary before I was an attorney. We had an issue with losing billing one month and the backup was corrupted. We had to work round the clock to recreate the billing to get paid that month. It was a nightmare. Having this saves money and headaches.

Overall: I have been using this program for a few years for my small firm and love it. It is very easy to get started, add a client and start billing. Creating your invoices is equally as easy. Most of all, their customer service has been above and beyond and I truly appreciate that. I had an issue a few years back that seemed complex and they went in to the system and made the fix ASAP and were very considerate of the stress it was causing me not to be able to do my billing.

Recommendations to other buyers: I love having the iPhone app but think it is time for an update. It would be nice to be able to make multiple entries on the same case without having to go back in every time. I would also really like to be able to add payments on the phone.

Back office ease

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super easy to review and generate invoices

Cons: Takes a few days to get the hang of the system

Overall: Great trust and operating accounting, calendaring and document management. Reporting tools are also very helpful.

Recommendations to other buyers: Super effective tool in managing a solo practice

Review of Rocket Matter

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use. Easy to download documents and find contacts.

Cons: I can't think of anything I don't like about this software. Sometimes something will happen and it will take a long time to add time but I'm not sure that the software is the problem or my computer is the problem. I usually log out and log back in and it's quick again.

Overall: I find Rocket Matter very user friendly. I enter a lot of time for my attorney and it is very easy to do. It's also easy to figure things out.

Recommendations to other buyers: N/A

Excellent customer service

Jul 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer service is excellent. My issues are always resolved very quickly and if I have any questions about how to use the software, I am always given step by step guidance.

Cons: I wish you were able to select who to share a document with as you were uploading it, rather than having to go through two separate steps.

Overall: I love the customer service and the ability to access my documents from home or share with clients and my office staff. It is very convenient. It also makes invoicing very quick. The ability to integrate with Law Pay is nice also.

Rocket Matter = Single Most Important Decision I Made When Starting My New Firm

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Billing = $. Rocket Matter keeps me organized and allows me to not miss a billing opportunity. The interface is excellent.

Cons: Although the I-Phone App is good, there are some features missing from the PC interface. I wish there was a faster way to input payments of multiple Invoices. Right now too many steps. I've expressed this concern to Rocket Matter and based upon their track record, I fully expect they will address the issue.

Overall: When I started my new practice, North Coast Legal, PLC, there were many decisions to make..... phone systems, billing, case management, location, staffing, etc..... I could not be happier with my case management/billing choice in Rocket Matter. I am more organized than I have ever been, I don't miss a $ of billing opportunity, my Invoices are complete, accurate and very professional. I.... Can't..... Recommend.... Rocket Matter... .Enough! Top notch product. Top notch customer service. Continuing to launch new, value added features.

Recommendations to other buyers: Don't hesitate. Do it. Of course its not free, but it will undoubtedly pay for itself.

Rocket Matter

Jul 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is easy to use. They provide online training which is helpful. The customer service is outstanding. They really care about you and their product.

Cons: Keeping up with the changing needs and changing legal environment provide an unending challenge in evolving the software. It would also be helpful if it were easier to customize the product to our individual needs.

Overall: The people behind Rocket Matter really care about your experience with the product. I have enjoyed using it, and will keep it as an important part of my practice.

Recommendations to other buyers: It's helpful that the software is cloud based, and can be accessed from any computer, any where.

Rocket Matter is everything you need. And it is Great!

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can upload documents to every matter/case you have.
You can put in transactions. This is specially useful so that any user can see what has been happening in the case. It is also very easy to read unlike ProLaw/Abacuslaw. The system feels clean and clutter free.

The system is very easy to use. Adding documents/notes/transactions/billing is very useful.

We love that we are able to add tags to matters. Very often you have case numbers, family members that are a part of the case but the name of the case is in someone else's name. Without these it is very difficult to match some correspondences to their cases.

There is a build in time you can use to assist you with billing for what you are doing.
RM is very easy to teach to new staff. Most things are self explanatory.

Cons: Very few.

Sometimes when they redesign the system it can take some getting used to. But this is true of every program out there. And even then they give you over 30 days were you can try the new design and still go back to the old one if you have trouble with it.

Sometimes the system can be slow. However this can be a combination of the computer and internet speed.

Sometimes you can't duplicate case names. Which makes sense in a way since you don't want to confuse it with another case and make an error, but too often client's have the same name.

Overall: Rocket Matters (RM) is everything you need for your law office and most other practices. My company has been using it since around January 2013 and we are very happy with it. Before I have used ProLaw, Clio, and Abacuslaw but RM blows the others out of the water.

Recommendations to other buyers: Make sure to take advantage of this on your phone/tablet. There is an app however I use the chrome browser on my devise. Since it is accessed over the internet, everything gets synced. You can bill/review/add events from the palm of your hand if you are out and about. No more telling client's call my office if you want a meeting after court, you can just quickly schedule it while waiting. I'm sure there are more advantages of RM that you can learn if you do your research. I honestly feel it is good for everyone and recommend it.

Great Billing/Document Management Software

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly interface
Easy matter setup and data entry
Easy document management

Cons: Needs to be able to add interest to overdue bills

Overall: I started using Rocket Matter about 8 months ago and after this somewhat short amount of time, it has made me wonder why I didn't switch earlier! The interface is user friendly, the billing is easy to input and get to clients and I like being able to access my files online when I am away from the office.

Recommendations to other buyers: Anyone looking for law office software should definitely check it out - it is well worth the price!

Great product

Jul 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love this product. Very intuitive and easy to use with great customer service. I mostly use this product for timekeeping and invoicing.

Easy and intuitive to use.

Oct 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Developers are proactive and responsive. Software works simply and easily.

I have been a RocketMatter user for about 6 months.

Oct 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: RocketMatter provides a very user-friendly, cloud-based case management system. There are a few improvements I would like to see in the future, but overall, it has saved me many hours per month that I used to spend on billing. Above all, their customer service is second to none. Whether it is billing, technical support or product development, everyone I have ever had contact with at RocketMatter is prompt, friendly, knowledgeable and professional. I wouldn't hesitate to recommend RocketMatter to anyone.

Customer for over 4 years and Administrator for the firm

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: RocketMatter continually provides meaningful updates to its law practice software. RocketMatter has enabled the firm to effectively and efficiently capture billable time, facilitate and record client communication, quickly schedule client matter deadlines, and efficiently invoice ongoing matters and track collections, all while providing the firm a customer relationship management platform. Overall, RocketMatter demonstrates an excellent understanding of the business needs of law firms; therefore, enabling law firms of all sizes to focus on meeting client's needs.

User Friendly Software

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's - customer service / telephone support
Con's - customized invoice templates (not possible to create titles - nbd, really)

It's the most comprehensive tool available for practice management.

Sep 15, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: always available if you are connected to the Internet and provide for processing on ongoing matter related billings.

Cons: if you are not connected to the Internet this may be a problem.

Very helpful. Amazing customer service!

Sep 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: thanks for everything

This software is extremely counter-intuitive. Your law firm is called the "customer".

Sep 07, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I find it hard to believe that anybody really uses this software. I put out request for anyone that uses Rocket Matter on state bar website for paid tutoring. Got one "response" - "Why did you choose that?" Clients are organized alphabetically by FIRST NAMES. Who does that? When you open new file it asks for client's name first. After you enter name is asks is client is a business or individual and frequently splatters first name as company name etc. Many functions that should be one click take 2 or 3 clicks. The invoice forms are difficult to change. The customer service people are very pleasant - but who cares - they never solve anything - and tell you that you can submit your problem to their programmers for possible inclusion in the next fix. I find it hard to believe that any lawyers work there to provide input into how lawyers do things.

Vendor Response

by Rocket Matter on September 09, 2015

Hi Denis, thank you for your feedback. We have forwarded your comments to our Partner Success team and they will be in touch.

Collecting so much more money!

Aug 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In my office, I am the weak link in regards to technology. This product is so easy even I can use it. We have experienced a 30% increase in revenue because we are capturing so much time that previously went uncollected. It has paid for itself in spades. We have been thrilled with the customer service, also. We have found them to be super responsive and patient with the less technologically proficient members of our staff (read "me"). They have even changed the program to meet our needs a time or two. Rocket Matter rocks!

I love Rocket Matter and don't know how I lived without it

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can take my files anywhere without carrying any paper with me by uploaded notes, billing, and documents. I can enter time from my phone, tablet, etc. anywhere. I can bill in seconds. I can keep track of what's happening on my cases between staff and other attorneys with tasks and timekeeping. The only con I see is that you can't sync it with iCal. It's supposed to, but it doesn't work, so I use GoogleCal as a go-between and that works pretty well, only you can't put items in iCal and have them appear in RM calendar- only the other way around. But that's a small issue. This is definitely the best around. You can even call support, talk to a live person, get help, and make suggestions. Often, my suggestions have been implemented within days or weeks. Amazing. Oh, and RM staff return calls in a timely fashion and work hard to get results. I can't say enough good things about RM.

Switching to Rocket Matter has been a pleasant experience for our firm.

Aug 11, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transitioning from a prior law office management program to Rocket Matter has been a positive change. The staff learning curve was quick, with as much assistance as needed from Customer Service. The Rocket Matter team migrated our records from the former program relatively smoothly and quickly. Our billing time frame has been reduced a great bit after migrating to Rocket Matter. All in all, we are quite pleased with the decision we made.

This was easy system to learn and unbeatable support

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was a little frazzled with this new software as I am not as computer minded. The very best thing that happened was that I received a kind, and oh.. so patient customer service representative that walked me through the mess I created and helped me fix it. I have been in business a long time and this system is good, but nobody can beat the customer service they consistently give you. I highly recommend it.

Billing from email makes the difference

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was able to synch up my gmail and create billing entries directly from the email list. This integration feature alone makes it stand out from the competitors. Customer service was very pleasant and helpful. The site is simple to use, but I got lazy and needed a live walkthrough.