Who Uses This Software?

TSheets offers solutions for everyone, from freelancers all the way up to Fortune 500 companies. TSheets has applications for every business that wants to track employee hours against specific jobs.


Average Ratings

2125 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    $4 Per User Per Month +$16 Base Fee Per Month (paid annually)
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TSheets
  • www.tsheets.com
  • Founded 2006
  • United States

About TSheets

Intuitive, easy to use time clock with unlimited free phone or online support. Employees can track time anywhere using an Android or iOS mobile phone, computer, tablet, text, dial-in number and so much more with clock in/out punch card or manual timesheet flexibility. Managers can see who's working, where, on what projects - all in real time. Integrated with QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.


TSheets Features

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

TSheets Reviews

Easy to use

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it has GPS on the app. It works great for out in the field people to clock in and out to specific jobs. I highly recommend it for the construction industry

Cons: The GPS is not the greatest. It may track an employee that was never at the pinpoints in the map. Can be a little irritating.

Overall: Able to track hours easily. Clock in and out. No worries about how much time and calculating hours. It is all done for you!

Very functional. You can schedule in employees and sub-contractors, on a traditional looking sheet.

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has many functions, such as assigning a location, break times and frequencies, whether or not it is overtime pay, and it looks like a traditional timesheet. So it is a easier transition to a online or digital interface. Costumer service replied within less than 2 hours!

Cons: I found it a little tricky to use on the computer, as the tabs to select different sections disappear if you go to a different page. I had trouble editing business information.

Overall: The team is ready to help with any questions you have.

Pretty great experience with Tsheets

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is very easy to use, and great for my team on a day to day basis. With usage via both the app and the desktop software, it's very easy to use.

Cons: Sometimes there are difficulties with the syncing and it's quite annoying when the service is down. Entries need to be tracked manually until it is restored.

Easy to use, fun for user to enter time sheet

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use,
Fun for user
easy to implement,
Very good support,
Reporting very interesting
Easy to configure

Cons: When you close a project to remove it from the time sheet you cannot access the project to get statistics.

Overall: Can do stat on how long it takes to build our units

Easy to use and great customer service

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software Integrates with Quickbooks, it is easy to use and great customer service . The apps works great and is easy to use. It was easy to download all of the customers, employees and vendors into TSheets for easy use.

helpful and knowledgeable with the software

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Taking photo's of employee when clocking in and out, we are excited about. Can't wait for the software to notify Administrator when it's not the right employee.
Also, I hope they upgrade the PTO system sooner than later.

The folks at Tsheets are always super helpful and super smart.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty much everything. I think their customer support makes all the difference in the world. I highly recommend Tsheets to any small business.

Overall: Saves time and money!

Wonderful customer service. Live Chat is always very helpful and knowledgeable. Especially BD1!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Eliminating my need to manually enter time sheets. Live support is always very helpful.

Cons: Not being able to easily track temporary workers through a temp agency. We have found a way - but it is not easy.

Very helpful

Jun 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use for the employees, feasibility, integrates with Sage 50 and the reports.

Cons: does not seamlessly integrate with Sage 50, user is required to do more setup than with similar software.

Best first touch with customer support ever!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I started an account with TSheets to use with QBO. I hadn't set it up properly and Customer support representative helped me understand the setup and how it would work with my client base. If the product is half as good as their support, this is a winner! Thanks, you are fabulous!

Implemented over a year ago, could not be happier with Tsheets.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tsheets is simple, affordable, and easy to use once you get the hang of it. Provides real time data on workforce assets and serves as an effective tool for management to assess efficiency and costs.

Cons: individual entries can be cumbersome, could see this being more of an issue for larger organizations.

Advanced reporting functions are a bit granular, compared to the visual driven interface of the core components.

Customer support representative was AWESOME! Very patient and very thorough!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most is that it integrates with QuickBooks wonderfully!! The employees are more responsible with getting their time entered to the correct Job/Customer and very convenient to enter time on their phones when the job started and ended that day.

Cons: Just would like to be able to tweak the reporting a little more. Would like the weekly time sheet report to total hours by day in a printable format, just like I see on the screen.

Overall: The employees feel more connected to the company. More efficient at tracking the time they spend on each job/customer. Less data entry for the bookkeeper as that alone will save time and money. I am recommending this product to my other clients!

Wonderful

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and the customer support team.

Cons: The pop up boxes when I first log in. Paying 5 dollars per employee instead of just paying for the service.

customer support was spectacular!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great customer service! patiently walked me through an extremely complicated situation and made sure all of our data migrated correctly.

TSheets Review

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How anytime I have an issue, they are so easy to get on the phone and they truly know their software, and offer an answer to my issue immediately, with out delay. They are polite, happy, eager to fix my issue, and always make me feel like i can call back anytime. They even sent me cookies :)

Great tool with lots of customizations

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many ways to customize the system to work for your team. You can add and subtract permissions on a per person basis, create special OT rules, PTO rules, and schedules for each employee or for groups of employees as you define them.

Cons: The GPS tracking does not update as well as we would like. Sometimes there is a ten minute or more lag in when it will update someone's location.

Overall: The system automatically calculates hours, over-time, and vacation time for each employee based on our guidelines. Makes running payroll so much easier!

I have always had great customer service and they have always solved whatever I needed

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, syncs well with QuickBooks, helpful customer service who are polite and easy to talk to , makes doing in house payroll much easier with hours and dates tracked

Cons: Wish it used a multiplier to track cost of an employee to time spent on a project. This would help us know how much to bill for projects in our contracts

Overall: Easier payroll and time card tracking and helps me sync PTO, hours and overtime with QuickBooks. It has been helpful in showing the owners and project managers what time is being spent on which phases for specific projects to see if we are being profitable

Had issue with Web Connect, but once I called in , CSR was a big help in walking me through

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes keeping time for staff easy. It puts the responsibility on the staff to make sure they are clocking in and out and I love the fact that it sync's with quickbooks with makes it even better.

Cons: So far, just the issue of Web Connect not working , it has happened twice, once when I upgraded quickbooks to new version and the 2nd time, we are not sure what caused it

Overall: The ease of it syncing with quickbooks

Great customer service.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to navigate and edit employee timesheets

Cons: The payroll period schedule does not allow bi-weekly so regular time and overtime is not always calculated correctly.

TSheets review

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it's easy to use when being on the road or being in the office, it is also very easy to get around on.

Cons: my least favorite thing is that it drains my phone battery when in on the go also when I lose gps it clocks me out

Overall: its easier to track time and time sheets

Emma is the bees' knees!!!!!

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE how much time it saves me on time cards weekly! Everything is just sync'ed and ready to go for me to job cost.

Alicia was a great help, very polite, and knowledgeable.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: T- Sheets is a great use to our company, I use it on a daily basis, it really helps me save a lot of time.

Cons: I think that there could be improvement on project reports, sometimes I can't see the whole name of the client and it would be nice to roll my cursor on it and be able to see the whole name (it used to work like that before and it recently changed). Also, when I am in project reports and a client has several jobs and I exit one job it takes me back to the original screen with all the clients and then I have to go back into the same client to see a different job. Would be nice if when you exited it took back to the client job list and be able to exit from there to the list with all the client names.

Overall: saves me time

The software and support have been great. Emma especially.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Works well with QuickBooks and really simplifies our time keeping. This product has been a hit with both our management team and our employees

Sarah was extremely helpful throughout our tutorial on the phone, 5/5 stars! giver her a promotion!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity and user friendly format, email and mobile notifications are great as I will be off site majority of the time, thus leaving some sort of responsibility for employees in the office.

Cons: Some sort of communication system integrated into Tsheets would be perfect and I believe many of your customers would agree, maybe perhaps a chat bar of whoever is logged in.

Overall: I'm a fresh user, although I believe our team will benefit greatly

Use to track timesheet

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an employee it is easy to use and track daily, weekly and pay-period time. Is also easy to track mileage for reimbursement.

Cons: I'm not sure why the web app has a pop-up of my time card. It seems like it should be integrated into the page.

Overall: easy time card tracking

easy platform to navigate, awesome customer service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the software is easy to use, can easily make adjustments to employees clock in/out, can use on computer or using mobile app, so field and office workers can use it.

Cons: sometimes it is hard to find exaclty where to go to do what I want, but the customer service is so great if I can't find what I want I just live chat and get the answer.

Overall: makes time keeping less tedious

Anytime I have a problem I just call and they walk me through the solutuion

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like its compatibility to with QuickBooks and that it is very easy to work within the programs itself as well.

Cons: I have not found anything that I do not like about it yet. Well, it would be nice to track the time of a 1099 employee that is not set up in QuickBooks as hourly or salary for client billing purposes.

Overall: We are able to track the amount of time spent on each client.

We have loved using TSheets for time tracking on our jobs, the time and efficiency is wonderful!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for timesheet tracking for the one or two of us with our company to monitor and validate employee time, especially in different locations has proven quite useful with this software. If there is ever a question of function, TSheets staff is remarkable in their knowledge, timeliness and ease of assessing an issue, to contact them makes it such a pleasurable experience.

Cons: For us, the feature I would like see improvement is GPS, and maybe this is beyond TSheets ability. Sometimes our employees do not register with the GPS. This becomes useful when our crews are divided. I would also like more time zone options, or time zones stated within the United States pertinent to specific cities.

Overall: time tracking

Our company loves using this app.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use this program. Pulling timesheet reports are really easy.

My company began using this instead of paper time sheets and it's been great so far! Easy to use!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that there is a phone app. It's so convenient and easy to use. If I forget to clock in or out, I'm able to edit without turning on my computer.

TSheets has made my work so much easier and efficient in tracking our employees time.

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our small business was trying out a few different time-keeping apps, and Tsheets by far outranks the rest. I can follow-up on each employees' time easily. Tsheets syncs the hours with Quickbooks for each payroll. I can export the hours by each job for my records. TSheets can send notifications and reminders to every employee to submit their time or clock-in/out.

Cons: I wish it could print out the timesheet reports directly from the "Project Reports." Or before exporting the csv file, I could choose which columns I would need for it.

Making time management a whole lot easier to record!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How simple the layout is to use. I can click one button to record by time, to make notes, and to switch a job and or description. When I am too busy to enter anything I like that I can go back and add my time in.

Loving this app, it's so much easier to log my hours and submit time!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The simplicity of the app and the ease of navigation through both mobile and web interface is extremely user friendly. I find that using this app daily decreases the amount of time that I used to spend logging hours in excel.

Cons: I do wish there was a function to record mileage that could geo locate my travel so I didn't have to log my miles manually.

easy to use

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: easy to use for basic personal timesheets and for approving timecards for staff. report results are easy to understand and easy to breakdown in multiple views

Cons: that you cannot save a report (the parameters) and have to re-create the same report each time you are looking for the updated information

Got your help with resetting a new TSheets account and sync with a new QuickBooks data file.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility! Great, quick customer service, with REAL people who care about helping you. So many options. New features coming.

Cons: No sample or practice file to test, learn and make mistakes in before going live. Not sure what else to say.

Dominic was very prompt very polite very personable and very helpful!

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!

Cons: the cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!

Overall: organization and time savings are the two biggest benefits

You always find a solution to any problems I have.

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves me so much time when doing payroll. It also saves me time when I have to invoice clients. I can easily see how much time was spent on each project.

Really good customer service! The best.

Apr 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Integrates with quickbooks and has scheduling. Can use gps to locate employees and make sure they start on time.

Cons: Integration with Quickbooks isn't intuitive enough, but after working with the customer service department I feel confident in how to use it.

Great Time Tracking Software

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent time tracking software. Very easy to use and good value for the money. Customer support is always there to help.

Working with Customer Service Rep "SUPER"

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The support staff helped me to begin the process of narrowing down a problem and both proactively anticipated my needs and offered to elevate the issue (even though we were just ruling out the fact that it is not likely to be a Tsheets issue) to be sure that I could later focus on the real root of the issue. Real gem. Glad I landed in her queue.

Help from Our rep

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service

Cons: No way to upload mileage to QB. No timer that just times an work event - always tied to the clock. There is a need for that.

Overall: Our rep s patient, Knowledgeable and helpful - and funny too! Great Customer Service - as always from tsheets!

Adding Fields to TSheets

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very intuitive and easy to use.

Cons: There are some tweaks that we'd like to make but overall it is accomplishing what we need it for.

Overall: Customer service rep was very helpful in trying to set up extra fields so we can get more information from our crews when they sign out.

Tsheets Chat Help

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great, quick response and answered all of the questions that I had quickly and professionally. No complaints.

TSHEET Review

Apr 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Tsheets seems to be a decent timesheet system to use that is mobile. I think the main item that is slowing us down as a company using Tsheets is the learning of how to setup the clients in tsheets and how to use the breaks.

TSheets set up

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great review of all of the features that are relevant to us - we need to maintain DCAA compliance which is very strict. Appreciate the help.

Great customer support from Brian

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very thorough coverage of all aspects of time and job reporting

Cons: can't easily duplicate week over week job schedules

Overall: Excellent support from Brian, who walked me through several sticky issues I could not resolve.
Very comprehensive software and fairly easy to use , once you get to know it!

Recommendations to other buyers: No. Great product!

TSheets has great support

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had the pleasure of dealing with Customer support representative
who assisted me in sorting out an issue with our client list. She was extremely helpful and sorted my issue as well as giving me some great reporting tips. Our phone call was long and she was very patient and helpful. Thanks

Great experience

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great ease-of-use

Cons: Haven't found any yet.

Overall: I had a great experience working with the customer service here at tsheets! I just set up an account with them and plan on continuing the account with them further on!

Recommendations to other buyers: Keep up the good work in customer service!

TSheets Customer Service Rep Harrisen H saved the day!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, mobility, functionality, and superior customer service.

Cons: none

Overall: I was having trouble updating my new admin from Employee to Admin Status on TSheets and kept getting an error. So I jumped on Live Chat and met our rep. When the problem persisted, he stayed with me, even setup a join.me and saw the problem on my end and immediately gave me a solution. He was wonderful -- everything a customer service rep should be. Good job TSheets! You have a winner in our rep!

TSheets is awesome!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use and excellent support. When I was looking for a specific report the TSheets team made it for me.

Cons: There are a couple of reports that I would like to have generate in TStheets rather than exporting to excel, but this is a minor thing.

Overall: From day one in signing up with the trial of TSheet to today being a full on paying member, I LOVE TSHEETS!

The product has loads of features and is super easy to use and learn, but the major thing that makes me recommend TSheets to anyone and everyone is the people and the customer service.

I have made many calls to work out kinks between QuickBooks and TSheets and more to just have help learning about the program. Every one of those calls has been answered by a polite, happy person who knows their stuff. In the one instance I had questions that stumped my happy tech support person they left me on a brief hold where I was assured that I was their favorite customer and then returned with the answers I need to help me out. My only regret is that I can't give Customer Support more than 5 stars or a hug.

For price, ease of use and support you can not go wrong with TSheets.

Recommendations to other buyers: Get it. Get in now

Harrisen The Hero

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, has great avenues for help if you get confused.

Cons: The app is a little slower to update than the computer...they don't always match up at first.

Overall: I am fairly new to TSheets, having just started working this job about a month ago. It's easy enough to use, but the real thing that impressed me with your services is the dedicated team members who are available to help. I've made a couple of mistakes (most recently I created a duplicate account when trying to re-subscribe), and I have received timely, efficient and extremely polite help from our rep. He always knows exactly how to correct my mistakes and he is always a pleasure to talk to. He is an excellent asset to your team.

Recommendations to other buyers: Just maybe the whole updating the app a little bit...the one complaint I hear from my guys is that they accidentally get clocked in and out sometimes because the app is always popping up with reminders, but that could be a matter of setting up their preferences.

Retroactive clock in

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used "Chat" for the first time and that worked as easily as phoning in. I am very impressed with the program and with your staff. Smart, friendly, knowledgeable, professional. Always a great experience.

Flexible Application

Apr 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Many different ways to track and edit time.

Cons: Loss of time stamps when time is altered through manual time cards.

Overall: Very flexible in terms of what we need to do. It can be a bit confusing when trying to update multiple jobs in one sitting (must go into several edits and then hit several saves before moving onto the next job). Customer service response time was almost immediate.

Best Customer Support Ever

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works! My client is very happy with how easy it is to approve time & run payroll through our integrated software. Amazing customer service.

Cons: A bit pricey.

Overall: Every step of the way TSheets has gone above and beyond to make sure all of my needs are taken care of. They helped me onboard my bookkeeping firm, my first client, and have assisted with troubleshooting my Gusto integration. I don't really even know how to describe the customer service experience, other than saying no other company comes close. RM (assisting with Gusto integration) is quite possibly the best support agent I've ever encountered.

Recommendations to other buyers: As a business owner, I pay a bit more for the software that does what it advertises and has the support team to back it up. TSheets is now on that list.

Love Tsheets services and their customer service!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Besides what TSheets has to offer, the #1 reason I love them is their customer service! They are amazing and rock!

Laura Lee's Auto Sales Loves TSheets!!!!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to use! Great customer service!

Overall: I LOVE Tsheets! I'm sure it will save me hundreds of dollars a month as well as hours doing payroll manual!

Recommendations to other buyers: I highly recommend this product!

Great product

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can clock in from anywhere. With this product you can run job reports to get the total number of hours for any signal job.

Cons: Sometimes the tech may hit their phone and clock out.

Overall: The company uses this product and it is very easy to use. I am able to pull up any techs sheet and check what job they are on or have just left.

Great Customer Support

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: They have great customer support. He spent a lot of time with me to help me get the reports I needed to complete my invoicing.

T sheets Keeping Real

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: customer support, bang for the buck

Cons: limited QB sync details and mapping, Break clock out. tighten tracking/gps spoofing, security: w/ mobile device...not letting employees switch devices w/o heads up...as if limiting a desk top. "authorize individual by cell phone type model/carrier"

Overall: Overall..... smooth. Bases covered plus extras. Support has this girl spoiled. Able to give feedback and get feedback. Fingers are crossed for some extra fluff users may be voting on.

Recommendations to other buyers: custom programming is time and money.....and i understand a small change could take moving a mountain. Nothing expressed is a complaint by any means

Great Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: saves time.

Cons: Not sure yet

Overall: Just setting up. Great service so far! Having problems with our QBO and the are doing everything they can to figure out problems that don't even relate to their product.

Excellent Customer Service

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a blast on the phone with the support staff and she was not only super helpful, but a hoot to chat with. Knowledgable about the product and had patience while I figured out what the hell I was doing!

Love the Product! Love the Price!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price

Cons: None I can think of. Maybe create a user blog???may already have

Overall: Customer service was fantastic! If I cannot find help on-line with the videos, I can always get the answer by either chatting or calling the support number. They've never let me down!

We love it and so do our clients!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use to streamline processes. Love the reporting and scheduling also.

Cons: I can't pull cost reports based on wage. All of the data is there so it seems we should be able to select a cost report that calculates time paid (regular, OT and DT) based on the employee wage by customer/job. Now that would be an amazing sell!

Overall: First and foremost, Tsheets customer service is A+. Thank you for always being there...love the live chat for ease of use as well. I would love tips on how to build a company culture that you have. Now for the product, it's great!! As a service based company that invoices on billable time, service codes and class codes, it has simplified our lives and we have the ability to produce productivity reports. I would love to see cost reports built into the program based on hours worked and wage rates. I'm sure that next to come...yes? Pretty please? Thanks BD1 for your recent assistance. I learn something new about the features every time I call. Thanks TSheets for producing and providing an excellent product and service.

Recommendations to other buyers: Cost reports, cost reports cost reports.

Great customer service!

Apr 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexible

Cons: Complicated at times, but mostly because it can adapt to almost any needs.

Overall: Happy to guide you through whatever you need, no matter how long it takes! I just had a beer and told them what i wanted to do!

Recommendations to other buyers: nope

Great Product Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Every time I call in for support every person I have spoken with is friendly, knowledgeable and very helpful!

TSheets Rocks!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: There are many great hints to say about TSheets, but probably the Best thing about them is the People! They care so much about what they are doing!

TSheets support is great

Apr 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the ability for staff to access from the field

Cons: the quirks it has with QB's integration

Overall: We've had some bugs to work out as we've done setups but live chat and the folks who respond there have been great!

Love TSheets and their Awesome support team!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease of use and the great customer care, they are always there and the live chat is great, thank you JM1.

love this App

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GPS tracking, android, and apple, QB sync

Overall: Have had a great experience with t-sheets. T-sheets has made payroll and time tracking a breeze! I recently spoke to customer service dept to add an employee and he walked me through the whole thing! A+++

Great choice!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service has been super-helpful with my nonprofit account. My first time using this kind of software.

Tsheets Tech Support personal are extremely accommodating

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Overall: Worked with Customer support representative on an unique payroll coding issue. He spent over an hour on the phone with me walking through different scenarios and options to see if we could come up with a solution to my problem. We came up with a work around that solved my coding issue which will help to speed up my payroll processing and ensure accurate coding of our Salaried employees hours to their QuickBooks class. Also, worked with Sara the day before on some other problems with new employees not syncing to the Kiosk. Both were extremely friendly and willing to take time to ensure that I was completely satisfied with the outcome of our session.

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi, Customer support representative (BD1) give me an awesome twice when I was learning how to set up my account. The program has so many features and options for the manager to see what is best for the company.

100% Satisfied

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Almost impossible to believe how helpful these girls are. Customer support representative has helped so much that I do not know how to thank her. The service is 2nd to none.

Customer support representative is terrific!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does what is it supposed to - tracks time

Cons: Permissions - I always have trouble with that

Overall: Customer support representative was so patient and had all the answers. It is always a pleasure to speak with customer service

Customer support

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer support representative did a great job in helping me out with the payroll import. She's great. I'll call back if I have any other questions.

TSheets is great!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Fabulous customer service and their team is always super helpful and efficient! I often work late at night and I always get a response within minutes no matter the hour.

TSheets has been a huge asset to our business

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TSheets remains my favorite part of our bookkeeping system. It makes my life so much easier. It seamlessly integrates with my Quickbooks company relieving me of hours of data entry. Also, the customer service is always incredible to work with when I need a hand. I highly recommend it.

Helpful Software, Helpful Customer Support

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Run reports to see how many hours you use. Scheduling is easy and allows for color coding. Integrates directly to Quickbooks and allows me to easily track hours by customer.

Cons: User interface is a bit intimidating at first, but once you get use to it it's no problem.

Overall: I needed a full feature time tracking software that I could integrate into Quickbooks and Tsheets Delivered! The software is easy to use and allows you to manage minor details about your scheduling, timesheets, and customer database. Switching from job to job is easy, and you can see exactly where your field contractors are at. When I called into get billing support the response was quick, and my agent RM was very kind and willing to help. Thank you Tsheets for making my life as a business owner easier. 10/10 would recommend for timeclock tracking needs!

Recommendations to other buyers: I don't know if I'm missing it our not, but I would like a BReak button for my employees to manage their own breaks.

AWESOME SERVICE

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: GOT AN ANSWER TO MY QUESTION REALLY QUICK AND REALLY FRIENDLY. COULD NOT HAVE SKED FOR A BETTER EXPERIENCE

Brad D is a Rockstar

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've had a couple of instances where I've had to reach out, and just today I had Customer support representative , helping me with setting up a manager. He's always been really friendly and helpful. Just wanted to give him a shout out for all the support.

Super Awesome Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My agent was amazing! she was quick efficient and helped me with my issue! She even went the extra mile to make sure that my issue was resolved!

WOW! Amazing service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They are just a phone call away! I am new to TSheets and every time I have a question they are there to answer, even on a Sunday. I am very happy with the program and the customer service exceeds my expectations every time!

HooRa for Customer support representative

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user friendly

Overall: I was receiving error messages in the web connector and desperately needed assistance. Customer support representative provided amazing step-by-step support to resolve all of my issues, and now I can proceed with the project at hand! Thanks! You're the Best!!!

Recommendations to other buyers: It's a great company and a great software package. The staff is always extremely helpful in resolving issues.

Import timsheets

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Couldn't import timesheets and received help getting them imported. Customer service very helpful.

TSheets sets the gold standard

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and easy to use for beginners

Cons: Nothing yet!

Overall: We are new to using TSheets and our experience has been amazing. The interface is easy and intuitive for all our end users, which is reason enough to use the software. But what sets TSheets apart from all the others is their outstanding customer service. As the administrator I needed some assistance with a QB syncing issue. I called and spoke with RM who was friendly, knowledgeable and an absolute pleasure to work with. She was able to resolve my problem and walk me through the process quickly and efficiently, while teaching me along the way. What could be better than that? Well, I'll tell you. After we had resolved the issue she asked when I would be running another sync - so she could follow up with me to make sure the problem was permanently fixed. We are so glad we chose TSheets for our time tracking needs!

Tsheets Rookie!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Currently integrating Tsheets with my business. Running into a few minor quirks, which is like every other software, but the customer service from Tsheets has been outstanding. I have not waited more than one minute for someone to answer and they have quickly solved my issues. Well done Tsheets support!

Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service is always very helpful! I spoke to Customer support representative today and she was able to answer my questions quickly and without long wait time. TSheets has made our office life a lot easier!

Great Help!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative helped me figure out an archiving employee issue not syncing properly. She was very helpful and handled it with ease. Thank you Shannon!

Customer Assistance to New Customer

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: New to Tsheets, so far it has helped us keep track of employees location and hours. I was able to sink to my current online quickbooks. Customer support has been great in assisting me with all my questions. two thumbs up sos far

Great Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer support representative was amazing and very patient she even offered to order me lunch(I politely declined)!!!But Great Customer Service :) :) :) Looking forward to working Tsheets and integrating with QBO.

Customer Support

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: Was experiencing a frozen screen,but come to find out I hadn't submitted my payment. Thanks to the . I was up and running in no time! Don't know what I would have done without my TSheets ! Thanks again Sarah L. and continue with your sweet bubbly personality !

Amazing Customer Service!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Customer service

Overall: My experience has been amazing! Excellent customer service and exceptional customer care! I would recommend TSheets to anyone! 5+ stars!!

Very knowledgeable!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having issues getting my QuickBooks synched so called in. Not only did I get help getting the synch to work, she walked me through adding employees, their vacation and pay information, and also how to get the app for my employees to download. Excited to start using!

Customer Service is great

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Lots of options for contacting customer service, which is nice. Live chat today BD1 was able to answer my questions and I had the response in writing to show my employer. Made explaining things much easier. Thanks guys!

Excellent Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Always get my questions answered. Everyone who answers my questions does it in the most friendly manner.

Happy Camper

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly

Cons: nothing at this time

Overall: I cannot express enough how much I really enjoy working with TSheets employees. Don't ever make me pick just one favorite, because I won't be able to- they all are AMAZING!! I just got done with a live chat with Customer support representative and she was super wonder and friendly! Keep up the good work customer service is a skill and almost a dying art these days.

Recommendations to other buyers: not at this time.

Live Chat Experience

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My live chat experience was great. My question was answered quickly and efficiently. My live chat request was picked up quickly

Live Chat - so easy to use - love it

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy requesting information thru the chat as I always seem to get responses quickly and efficiently.

help with managing T Sheets

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support representative was very helpful and patient with me. We needed to add a manager to the T Sheets and access the employee logs.

UN-archived job numbers

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use

Cons: Not being able to unarchive/reactivate our job number ourselves as we were able to do in the past.

Overall: When we first started with TSheets, we were able to "UN-ARCHIVE" job numbers by uploading them the way they were entered, and all time would still be there. There has been a change, and now we have to contact you to un-archive these job numbers. It was much easier when we were able to do this ourselves. If you look at our account, you will see the amount of job numbers we use... so we archive jobs regularly to not bog down the app. My request is that we are able to un-archive the jobs ourselves. Customer service is very helpful, but would like to be able to do it ourselves. Thank you

Recommendations to other buyers: Allow us to manage our job numbers ourselves once removed from active list.