Who Uses This Software?

R-HUB's unified conference and remote support servers apply to all markets.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $995.00/one-time
    See pricing details
  • Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • R HUB Communications
  • www.rhubcom.com
  • Founded 2005
  • United States

About This Software

TurboMeeting is a video and web conferencing and live streaming server delivered in hardware. Free audio conferencing service is included. Starting at $995. You own it. You control it. It is the most cost-effective, secure, and reliable on-premise online conferencing solution. R-HUB Communications was established in 2005. TurboMeeting has served over 4 million users.


TurboMeeting Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

TurboMeeting Reviews

Have been using the product for a number of years and it is a great tool for remote support.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There are no monthly fees. It is simple to setup and start using. The support team, is quick to respond, though I rarely need support.

An amazing product at a very reasonable price point.

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone!

Cons: Occasional difficulty with those trying to join our meeting. NOTE: this is most often an issue on our end, not on the part of the product.

Overall: My group meetings are now able to connect representatives that are unable to travel to meetings. We see them on the screen and they see those at the meeting table --- it is almost like having them at the table. Audio is also heard both ways. This has added great value to the meetings, and to my business. This is state-of-the-art for this industry.

The best, most cost effective solution money can buy!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I have used this appliance in two agencies I have worked in. As a matter of fact, I have assisted in purchasing it in each of them. When comparing the cost to the alternative vendors, there was no comparison. One of the biggest reasons I moved to this solution is the ability to download the client to a computer without the need for administrative credentials, as our users do not have those rights.

From an IT point of view, we love the ability to connect to computers outside our network, without the users needing admin rights, and then be able to elevate TurboMeeting in the session, without user assistance other than clicking a single button. Then there is an option to reboot the remote PC into safe mode, with networking support, and auto reconnects once in safe mode!!!

Also, the ability to use LDAP domain authentication is very handy in our large organization.

Other solutions we have used have required reconnecting the session after network changes have been made. For example, when we troubleshoot VPN sessions, once connected to the VPN we have previously had to reconnect after the user attaches to a VPN session. TurboMeeting/RHUB appliances seem automatically detect there is a change in the network connection and attaches to the session.

Overall, we LOVE this appliance for ALL of its functionality.

Cons: There have been times I have had to wait for fixes to the firmware in order for our environment to work correctly. But there are two sides to that scenario... because of their great customer support, it didn't take a year for these kinds of fixes to take place. As soon as I brought up the problems, they began working on them. That is the kind of company this is.

I have also had to reboot the appliance a few times, due to no response on the network. But no more often than once every 2 to 3 months.

I would like to see LDAP Security and Authentication built out to allow for nested group membership, and Admin rights added to LDAP groups (rather than local users on the device only)

Overall: Freedom to remotely access in every way necessary (video, remote control, webinar, etc.) while maintaining on-premise security

Easy to use. Versatile, with great features.

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy initial installation. User friendly interface makes it simple to setup a call quickly. Integration with Microsoft Outlook is great. Recording feature allows users to replay calls later. No monthly cost. Minimal annual warranty fee.

Cons: Too much detail in calendar appointment sometimes confusing to recipients ie: alternate numbers, tips, etc.

TurboMeeting is very reliable and R*HUB is a great technology partner!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers. In the rare situations where we need support, our rep and his team have always been quick to respond and very helpful in providing guidance and resolutions. The yearly cost of this technology is minimal compared to the excellent reliability, usability and support!

Cons: We are generally very happy with the product. Occasionally we'll run into a snag if the customer/user who we are connected to is not an Administrator on the computer, but we can verbally guide them through necessary steps while observing their desktop.

Overall: Ease of use. Reliability. Great support from R*Hub!

Using for meetings AND computer support AND Android phone support

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Solid product. Easy to use. Can run from the installed application or the Internet Website interface. Works well for meetings. Works well for remote support onto computers. Allows me to see the screen on an Android phone. If there is a question or issue, (almost never) the support staff is great.

Cons: We started to use this product for cell phone support for our users. When viewing an Android phone, I can't CONTROL the Android phone with the software, only view it.

Overall: Our organization uses it daily for meetings. The IT department uses it daily to reach computers off of our network or to contact computers on our network that are dropping the regular remote support tool connection (Manage Engine Desktop Central).

Solid product with a great price point

May 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For less cost than just about every competitor, I get as many or more features than all of the others.

The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.

When I've wanted a feature modified, their engineering team has always tried to implement it in a reasonable amount of time.

Overall: "Top shelf" communications product that gives me everything I need.

Problem free for 7 years.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: - Does what it needs to do (web conferencing, HD video conference, Remote Support, Remote Access
- I like the simplicity of the user interface and administration
- Maintenance Free
- Used the TM250 for 7 trouble-free years
- Push Updates from RHUB
- More cost effective than Webex

Cons: Some might say the UI is a bit crude but it does work for me.
We just upgraded to a TMA - 20. When I got the package, my first reaction was "Did they send me the right hardware?" The package was small and light. When I opened it, it was smaller in Length and Width of an iPhone 7. Our old unit was a TM-250 which was the size of a Zotac micro-computer. Can't believe something this small can be an improvement over what we currently have. This isn't a "con" but more of a feedback. If it works as well as our old one with the new footprint then that is amazing.

Overall: Our users us this daily internally with our own employees and externally with clients. The only problem I ever had with this product is running out of licenses. This product is instrumental in providing web based conferencing functionality and in making our teams more productive.

I love this product..

May 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Value for money / Security, we have full control over the appliance, easy maintenance, we are rarely calling Turbo Meeting support.

Cons: Sometimes we face problems with voice quality during sessions, especially long distance customers.
Also, we are facing problem from Mac system.

It is WebEx in a box

Feb 11, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The major advantage is cost saving. It claims you can get paid back in 3-5 months compared to hosted services. I agree with it.

The appliance comes with four applications: web meeting, seminar, remote support and remote access. To an SMB company, it serves its needs very well.

The performance is fast and the image quality is excellent.

One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.

The installation is fairly easy taking around 15 minutes. Once it is done, leave it alone and it will self-update.

The support staff is knowledgeable and very helpful.

Cons: You do need a stable and faster Internet connection in order to deliver a decent service to your customers by the appliance. I would recommend you should use a cable Internet connection. A DSL connection is a stretch.

Also, as a part of the total costs, you need to consider the optional 20% annual service fees (after the first 12 months) to cover the software upgrade, support and hardware warranty.

Overall: Highly recommended to those who want to cut the related subscription expenses, improve productivity with the unlimited usage and enhance business identity through various customization and integration functions provided by the appliance.

If you are in finance and legal business where security is critical, you won't find a better alternative.