Who Uses This Software?

hotels, motels, motor inns, holiday parks, B&Bs


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $63.00/month
    See pricing details
  • Pricing Details
    Per number of units and plan/features selected
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Seekom
  • seekom.com
  • Founded 2002
  • New Zealand

About This Software

Since 2002, iBex is a fully cloud based hotel management system with website booking screens, inbuilt sales channel manager & PCI certified credit card processing. Single and multi property modules available. Suitable for all size properties - from those with just a few units to operations with hundreds of rooms/sites. Interfaces to Xero, phone billing, gate systems & more. For a one stop shop we can also provide integrated, self managed responsive websites at very affordable rates.


Seekom iBex Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Seekom iBex Reviews

One year on - how things change (unfortunately)

Aug 04, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised.

Cons: NZ SUPPORT - TERRIBLE. Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available.

We are more than 1/2 way through our summer season and a large proportion of our bookings should be self-generating via our website. However, this fault means we are getting very few direct bookings and we are having to pay commissions to OTAs because of it.

We keep being promised a fix but it just isn't happening - they either cant fix it or they arent bothered.

The UK agents are trying to get Seekom to get it sorted but it seems to be falling on deaf ears.

PMS is becoming an even more competitive market, with many very affordable, high spec systems emerging from India. We are looking.

Vendor Response

by Seekom on August 04, 2017

I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further.

good company, good team, excellent support

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons: need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Overall: well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Vendor Response

by Seekom on August 04, 2017

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Having Seekom Ibex as our booking format has saved us hours of time in manually handling bookings.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All our bookings come straight in to our system and need very little input from us. A lot of our time used to be spent manually entering bookings and opening and closing availability on various booking sites. It's now all done automatically.

Vendor Response

by Seekom on July 05, 2017

Thanks so much Pete :)

Very helpful staff and they seem to be constantly improving the software

Jul 05, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: They seem to always introduce improvements which add functionality and are helpful to our business..

Cons: Looks old fashioned and would like the booking screen to show more days and be larger, maybe the menus could be hidden and have the booking screen itself take up most of the screen like other similar software

Vendor Response

by Seekom on July 05, 2017

Hi Michelle, Thanks for review. The left side menu will be removed & relocated as soon as we have removed all V3 (old style) screens & replaced with V4 which will provide the larger screen space for the booking calendar you are seeking.

Awesome!

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quite easy to use with comprehensive options. I had used another channel manager but moved to Seekom on recommendation. Seekom was so much better and more cost effective. The support is really awesome as the consultants are all very knowledgable and helpful - always getting back to us quickly with any of our requests. We HIGHLY recommend Seekom from our personal experience.

Vendor Response

by Seekom on June 01, 2017

Thanks so much for your positive review Julie. We look forward to bringing you more new features which will be of value to you.

Great product backed by a great team

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good platform
Excellent customer service
Ability to adapt system to our needs

Cons: Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Overall: We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Recommendations to other buyers: Would recommend

Vendor Response

by Seekom on April 12, 2017

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.

However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Overall: We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Recommendations to other buyers: There are a LOT of other PMS providers out there. We have looked at others and some are upto 5 times more expensive than Ibex for what appears to be a lesser product. We have found some cheaper but their systems appear clumsy or cluttered when compared to Ibex.

Vendor Response

by Seekom on July 12, 2016

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Great system with good back up staff.

Jun 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All my inventory of units & sites are updated automatically to OTA 's

Cons: I would like less pages, but most likely impossible as there is so much to the ibex system.

Overall: From a guy that had not used any computers before I found the ibex system was relatively easy to learn & use.

Vendor Response

by Seekom on June 11, 2016

Thanks for your positive review and we look forward to continuing to be of service and delivering improvements that will be of benefit to you.

Make the switch you wont regret it.

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is simple and easy to use. Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition. Blair you rock.

Vendor Response

by Seekom on March 23, 2016

Hi Anne, Thanks so much for your lovely feedback. Blair is currently taking a well deserved holiday so I will pass on your feedback to him on his return next week. Have a happy Easter. Cheers, Nicky

Software and Support that enable you relax

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have found that the software and support have taken the stress out of property Management. No more having to update a several booking sites, once a booking has been received. No more double bookings.

Arrivals and Departures clearly identified and complete.

Support crew timely respond with sound advice and solutions.

The software grows with you.

Just going on to the clients' paying me via Seekom/DPS gateway, rather than through a service that takes 4 days to clear your own funds.

Vendor Response

by Seekom on March 10, 2016

Thanks Peter for your positive review :)

great all-in-one system

Feb 19, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: pros: cloud based, no back-ups required, multiuser, responsive support, intergrated channel manager.

cons: slow speed

Vendor Response

by Seekom on February 19, 2016

Hi Struan, Thank you for your feedback.Can you please provide details to our Support Team as to which screens you are finding slow so that we can run tests and determine whether these are system or environment issues you are experiencing.

excellent

Feb 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good to use

Vendor Response

by Seekom on February 18, 2016

Hi Chris, Thanks for your positive feedback and we look forward to continuing to improve our offering. Nicky

A simple way of taking online bookings

Feb 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy.
I would like to see Seekom hooked up with AirBNB however , as this would provide good competition for Booking.com
I have used Seekom since it first started, it has got better and better, but also more complicated.
The support staff have been exceptional good over the last transition period.
Ibex is a key part of our business, we couldn't do without now.

Vendor Response

by Seekom on November 29, 2016

Hi Michael, Thanks for your positive review. We have been advised that AirBNB do not have an API and we are not keen to 'screen scrape' due to risks of error with that method of update. If this changes we would be very happy to work with them. Regards, Nicky Update: API interface to AirBnB now available.

Good Service with a good team

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use & support i give top marks to

Vendor Response

by Seekom on February 15, 2016

Thanks so much for your feedback Jenny. We look forward to continuing to add even more features that will benefit your business operation. Regards, Nicky