Who Uses This Software?

Delivra empowers small and medium-sized organizations of all industries to achieve business goals through a suite of email marketing software and professional services.


Average Ratings

63 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month
    See pricing details
  • Pricing Details
    Standard- $75/month; Professional- $100/month; Commerce- $150/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Delivra
  • www.delivra.com
  • Founded 1999
  • United States

About This Software

Delivra is the email marketing automation software that was designed and built for small to medium-sized businesses with marketing teams that dont have enough time, email expertise, or strategic guidance. We arm you with the necessary tools to collect more leads and drive more sales. Experience unprecedented engaging advantages today. For online merchants, Delivra's Commerce Package enables email tactics specific to customer re-engagement, cart recovery, automation, and customer retention.


Delivra Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Delivra Reviews

Not bad, but wouldn't likely recommend

Aug 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Their support team is very responsive and helpful. The software also does its job. Has some solid automation options and good functionality from a scheduling and segmentation perspective.

Cons: Their platform is pretty buggy, especially regarding HTML templates. I've had several emails break with my developers not really having any idea what they can do to resolve the issue.

Love the new capabilities

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I love the capabilities and analytics provided by delivra's software. The segmentation features are great and the dynamic content is extremely powerful.

Reaching Customers with Ease and Style

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The pre-designed templates

Cons: The reports feature - a little cumbersome

Overall: Delivra delivers just what we need to keep our bowlers aware of upcoming specials and events. The ease of set-up is greatly appreciated. We send over 1 million emails a year -- and every one of them looks professional - thanks in large part to the excellent templates provided. We are very satisfied customers of Delivra!

Excellent customer support

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Generally easy to use

Cons: Needs subscript and superscript functions

Overall: Whenever I have had issues, and let's face it all software will at sometime, Delivra's customer support is extremely responsive. That's not to say I have had to call them very often (it's just that we have some special characters that we use), it's just when you do, you know that they'll respond promptly!

Recommendations to other buyers: Good value

Delivra Takes the Frustration Out of Email Marketing

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great customer service

Overall: We've grown our relationship with Delivra over the past year and a half because it's been so easy to use and because they have awesome customer service. We use a lot of their tools to test emails and engage our community of event attendees, customers, and clients.

a stalwart supporter

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, fast.

Overall: Delivra has been our email service provider for many years. They have supported us in our many changes, and technical support response time is excellent They now have many email creation options available for the varying levels of expertise which their customers may have.

A fraction of the cost with as many bells and whistles as their competitors

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of use with the software as well as the many options for automated emails, drip campaigns and segmentation.

Cons: Nothing.

Overall: We were using a competitor that cost a lot more because we were under the impression that the competitor was the best in the industry and they were the only ones that offered the features and benefits. After some detailed research we found Delivra and made the switch. We couldn't be happier with the great solution that Delivra has created for a fraction of the cost. Thank you!

Recommendations to other buyers: Great customer service! Any time we contact our representative they get back with us very quickly and go above and beyond to help us.

Great service for the price

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: American owned company, quick and friendly customer service, easy to use interface for the most part

Overall: I've used several email marketing platforms for our business, each with varying success, but I've never had a problem with Delivra. Once you learn the ins and outs of it, it's easy to use and train others to use. Some features in the UI are not always intuitive, but customer service is always super friendly and quick to help.

Anyone can use Delivra!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use drag and drop editor.

Overall: The thing I like most about using Delivra for our email marketing is the ease of use. With their new "Drag and Drop" editor, my emails look professional, the formatting is consistent, and I can match design colors and elements with other marketing pieces. Delivra helps get our message across.

Love Delivra!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility, professional look of all emails.

Cons: Would like to have more CRM options that Delivra can synch with.

Overall: We have been using Delivra for several years. They are consistently adding new features and making their product one of the best in the industry. The customer services is the best. We almost always get answers back within the same day. The product is very flexible. Thank you for helping us keep in touch with our partners, customers and prospects!

Recommendations to other buyers: Keep keeping up with the technology.

Only Good Experiences

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service and price

Cons: It could be a little bit more user friendly

Overall: Overall I give Delivera a 4 star rating. I believe it's extremely reasonably priced and I've never had a bad experience with customer service. Truly the customer support is outstanding and so fast!

Delivra fulfills our needs!

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Intuitive and very easy to use. Does not need interaction with others to operate or understand.

Overall: The Lutheran Church--Missouri Synod has used Delivra for 10 years now with my involvement for the last 8 years performing emailing tasks for our users. From experience I know that Delivra has a great customer support team who are very responsive and helpful! Working in our company's IT department I routinely work with our user departments to create their emailings to their expectations and upload email lists into segments for their needs. Delivra is easy to use and understand so we've set up access to key folks able to take on the responsibility for their own emailings. These include weekly, monthly, and quarterly newsletters, as well as notices, information, or surveys for conventions, gatherings, and workshops. Generating reports for the count results afterwards of those emailings delivered and read, clicked and forwarded, or of bad email addresses is very helpful for our departments and show how successful we are in reaching those recipients. Delivra has been a great resource for the LCMS over the last decade!

Recommendations to other buyers: Recommend for review before choosing any other online emailing software service.

Delivra has met all of our email needs

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: I have been a Delivra client for nearly 10 years and have been very happy with the experience. Their user interface gives us the ability to communicate directly to our base in a targeted and segmented manner. Their customer service and tech support has also been great.

Delivra Keeps Getting Better

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like the automation tools and split testing. It's great for setting a campaign and then letting the software do the work for you.

Cons: Sometimes the draft view and the test email view do not match up correctly and it causes a little extra time to get it to look just right.

Overall: Delivra was a good solution to our needs. They have a lot of capabilities and opportunities to reach your audience. They are always in touch with their clients about what's improving/changing and it appears they are always adding new things to make the email process easier.

Recommendations to other buyers: It's ideal for sending campaigns for birthdays or other special events. It can store so much information about each of your customers it's incredible.

We LOVE Delivra

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Wish there were more variety of fonts

Overall: I love how easy Delivra is to use, I can choose from multiple templates. Delivra has great customer service, any questions or concerns i have are taken care of almost immediately. Thanks Delivra Team!

Love Delivra!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: ease of use

Cons: takes some getting used to

Overall: We have really enjoyed the flexibility that comes with building eblasts and campaigns. We have also had great customer service - whenever we have had a question we've gotten a quick response. Overall it's a great product and a great team.

Delivra has an expanding feature set backed by awesome support

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best part about Delivra is having local (in our case), personal account management and customer support. The feature set is also always expanding and is very competitive. They have done a lot to help our small company improve our email campaigns.

Drip Campaigns That Make Sense

Jan 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Drips campaigns

Cons: User interface could be more intuitive.

Overall: Working with Delivra on our new drip campaigns has been fabulous. I really enjoy putting together the little map of what comes next! Stopping, pausing and allowing our clients to choose the next email they receive is awesome!

Delivra Review 1/17/17

Jan 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Our staff really enjoys the customizable templates in Delivra and the ability to segment lists to reach the right people every time.

Amani (f/k/a Crime Victim Care)

Jan 17, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been unable to use the services although we have looked at it. It seems quite cumbersome for someone with little experience to learn the system.

Delivra Gets the Job Done

Jan 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The customer support available.

Cons: It's a little difficult to move from creating content to the actual mailing of the content.

Overall: We are a very small non-profit that was not using an email marketing platform until Delivra. They have a great customer support team which answers questions quickly. This system has helped us get the word out about Ovarian Awareness of Kentucky.

Very Happy with Delivra

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Saved templates
Pre made templates
Customer support
Seamless integration into our website
Good designs and layouts
Segmenting capabilities

Cons: One issue I had recently is that once I uploaded a segment of emails, I wasn't able to open that segment up to see who has been added to it.

Overall: We started using Delivra about 2 years ago and have been happy with the software. We typically send out a few newsletters a month and Delivra makes the process simple and efficient. For a small, locally owned business, being in contact with our customers is vital. Delivra is perfect for what we need.

Delivra Earned My Business Back

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recently made the decision to switch back to Delivra after leaving them about three years ago. I was very impressed with the upgrades they've made to their system. It's mobile friendly, easy to use and customer service is top notch. Although I've only be back for less than two months, I am extremely happy with their software. I would definitely recommend them to a similar size organization looking for a quality email service. I'm very happy to be back and I'm looking forward to an exciting future with Delivra.

Amazing Service

Jan 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer service at Delivra is amazing. I am able to get assistance within the same business day on anything from a formatting issue to an issue with segments to an issue with HTML code.

Delivra Review

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's fairly easy to use, once you get a consistent template it's just simply switching out content. I also love the analytics, having them emailed to me is super helpful and reminds me to go in and check how our mailings are doing.

Cons: Sometimes the HTML coding gets a little wonky. Every time this has happened it's been affecting the font/spacing. Samantha is always helpful in getting it fixed before I have to send out my mailings.

Overall: So far my experience with Delivra has been wonderful. Anytime I have a question for Samantha she is always quick to respond and help out. I love the addition of the drag & drop editor. Being able to segment some of my lists is great too when we go through new customer acquisitions.

Customer support is the best

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the customer support, the ease of importing contacts, the ease of creating mailings

Cons: the templates can be frustrating because the graphics don't always appear correctly when tested, and the undo function is a great idea however it doesn't undo my last action but rather since i last saved - this is a problem if i haven't saved it for a few minutes then i can't redo to at least get the rest of my work back.

Overall: I am still working through the system but everything seems to be what we need right now. What I really like is the customized customer support for our account. Samantha is there when I have a question and she is quick to respond with a solution, and I have dealt with Lisa a lot in technical support who is very detailed and helpful in her assistance. I appreciate this most with Delivra

Great Platform

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Very pleased with the new drop and drag editor. Very intuitive and easy to use. In no time you can make professional looking announcements and e-newsletters. The reporting is very useful to evaluate how your mailings are preforming. The entire team at Delivra has been very knowledgeable and helpful.

Email Marketing

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Local firm to us. Lots of reporting options - way more in my experience than with Constant Contact.

Cons: The drag and drop editor is great, but the preview doesn't always match what you have designed and the little nuances can be confusing to figure out.

Overall: Delivra's customer service sets them apart from other email marketing providers. Some of the design features you don't regularly use and can be tricky to figure out. It always looks intuitive when they show you, but can be a bit difficult to figure out. When we ask for help, they are response and helpful with all matters.

Slow but steady progress

Jan 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Delivra for almost 10 years for an e-newsletter. The software has been updated several times during that time, and it's the best it's ever been, but I still feel like I would like more features. The customer service has always been really good, however, and that's every bit as important to me.

Delivra Customer Response

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use for the most part & pretty reliable in it's execution of each email campaign.

Cons: Occasional 'hicucps' in how to do something but customer service was there to help.

Overall: Delivra has been a great service that our company has used for the past few years. It has allowed us to easily reach our thousands of area residents with our service. The ease of use, not only on our end, but for our recipients as well in accessing & clicking through the included links in our emails has been wonderful.

Recommendations to other buyers: N/A

Review from main user of the tool in a consulting company

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall very satisfied with the platform itself but had a lot of problems during the integration with Dynamics CRM with Cazoomi, their support team was terrible and it wasnt at all a "seamless experience".

Delivra delivers on quality product, customer service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have used Delivra for several years and it is no coincidence that our e-newsletter campaigns have shown growth during that time. The software is easy to use, and the regular client meetings allow us to engage with the Delivra staff experts and further grow our already impressive e-newsletter program.

Outstanding Software

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has used Delivra for over four years. We use the program to publish our newsletter to about 14,000 people. The company's performance has been flawless, resulting in our continued use year-after-year. On the few occasions we have had technical issues, Delivra has responded immediately, although such occasions have been very rare. I highly recommend this company.

after a year

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The delivra platform has made it easy for me to deliver messages to fans, clients, and helped increase my readership as well as business revenue.

Great service

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, effective.

Overall: Great service. Amazing customer support & training. Great service. Amazing customer support & training.

Recommendations to other buyers: You must have your own, demonstrably opt-in customer list first.

Beautifully designed emails - process of information transfer can be difficult

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The data tracking and design abilities

Cons: The transfer of information (names and emails) to delivra from CRM. It is a very manual process

Overall: Delivra has great customer service, everyone is delightful to work with. They design great, quality emails and are willing to adapt as needed. The only thing we would change is the transfer of information (names, emails) from our CRM to them. Overall, is a great software service that fills a gap in our email needs and allows us better data tracking information.

Delivra - Excellence & Reliability

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Our business has been using Delivra for 10+ years will success. No other company comes close to giving us the tools we need for campaigns. The support team is excellent in solving your questions and providing their advise. They are always updating their system to better meet todays fast changing environment.

Easy to use email marketing software!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use and they update the software regularly to be competitive with other providers. They have extensive tools for help and learning. Their customer service team is friendly and helpful as well.

Cons: I can't think of anything I don't like. They have streamlined a lot of features recently, so things that were kind of "clunky" - like the send feature, have been dramatically improved.

Overall: Delivra is easy to use whether your email marketing campaigns are large or small. I have been a Delivra customer for 6 years and during that time they have become incredibly versatile in order that no matter what kind of campaign you are designing, Delivra has a send option for you. They offer thorough and robust reporting functions that allow you to see the impact of your campaigns over time. I would recommend Delivra to anyone, whether you are a beginner or a seasoned marketing professional; it is flexible enough to be an appropriate solution for any size company.

Good ROI with Delivera

Jan 13, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support and open rates

Cons: I think some improvements could be made in usability.

Overall: We switched to Delivera about 8 months ago and have been happy with the results. We feel like our open rates are higher than with the previous platform. The usability takes more getting used to than I thought it would, but that said, the support from Delivera is very good. Now that I am used to the system, I am happy with it.

Recommendations to other buyers: No, thanks

Good Value, Great Service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extent and ease of the user interface, cost and support.

Cons: Missing some formatting option buttons that we use often (subscript and superscript, and sometimes the "save" button' is wonky.

Overall: We had wrestled with our old email client for years. Between using it and investigating other options, we realized how much better Delivra actually was when we did our testing with it. The only regret was waiting to make the move. The service and user interface are very responsive and the pricing model is much more economical. Highly recommended!

Great Company. Great Product.

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the user friendly interface and the excellent customer support that comes with it.

Cons: I do not have any real cons to talk about. I guess I would say to keep adding more features to the email builder so there are always new and different ways to create content.

Overall: Our company has been using Delivra for all of marketing emails for a little over a year now. The interface is super user friendly and allows us to create beautiful, engaging emails quickly and easily. The data we are able to collect through Delivra after every mailing allows us to make educated marketing decisions which is priceless. Their customer services is also of the highest quality. I would recommend Delivra to anyone looking for a new and effective email marketing service.

Happy with new provider

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: ease of use

Cons: working with integration with ticket provider has been challenging

Overall: We are excited to enter our second year with Delivra. Last season we simplified our overall email operations. The features and functionality are much simpler than our previous provider. Looking forward to implementing a full year of Clickstream to track revenue and ticket sales. Also hope to get our automated pre/post game emails off the ground.

Delivra Experience

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support always responds to my emails in a timely manner and they are so professional. I'm unsure about the value for the money because I don't handle the billing. The updates to the drag and drop editor have been extremely helpful - especially the undo/redo functionality.

Amazing support, like an extension of my own team

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The drag and drop editor, visualized segmentation, and the data reporting.

Cons: Oddly, the site itself doesn't seem to be mobile friendly, or at least the system is difficult to navigate if the web browser isn't full screen. Sometimes the Drag and Drop editor can be a little difficult in that you can't often move some elements around and you have to recreate them instead. For example, a row of buttons within a text box can't just be lifted out of the text box and made into its low row--it has to be completely recreated. My graphic designers have also told me that the interface isn't as Mac-friendly or clean as they'd like. These are all very small things, though.

Overall: Delivra helped us through a really difficult and incredibly fast transition from our last email service provider. The team answered every question, hopped on phone calls, and completed the data migration for us on time -- no easy feat in less than two months!

I couldn't be happier with the support that I get from the Delivra team. They are always available to give insight, answer questions, and make suggestions to improve our email campaigns; at this point, they feel like an extension of our own team.

Processes like list segmentation that used to take hours can now be completed in minutes because of the custom extension tables that Delivra created for us during implementation. Manual coding in Dreamweaver to make our campaigns mobile-friendly is now done automatically in the Drag-and-Drop editor. Our open rates are going up because split testing can be set up so easily.

We're now becoming a well-oiled, email marketing machine. Thank you, Delivra!

Recommendations to other buyers: None that come to mind!

Great service and makes our job easier!

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use - especially with Drag-n-Drop editor.

Cons: compatibility issues with email clients - Google, Microsoft Outlook, Outlook Portal

Overall: Overall, the service is great. Customer support does a perfect job helping with any issues as well. The Drag-n-Drop editor is so easy to use (Thank you for creating that!) The only common problems we face is Delivra's compatibility with certain email clients - mainly Google Mail, Microsoft Outlook, and Outlook Portal.

Recommendations to other buyers: In the Drag-n-Drop editor, we cannot name a media folder. The only way we can edit media folders is to go to Content > Media. It would be easier if we could edit media folders within the Drag-n-Drop editor as well.

Generally happy

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Creating content is still a bit clunky especially adding text. That part of the tool is very limited. Layered content?

Great email service

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched to Delivra in 2016 from another provider. Because Delivra is based in Indy, we don't have too far to travel and get insights and effective ways of using the program. Unfortunately, we have not used Delivra to anywhere near its capacity, but anticipate future emails, surveys, product announcements using their platform

Deliver makes email easy!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's user friendly.

Cons: There was a bit of a learning curve for some of the features, but nothing that we couldn't get help with.

Overall: Using Delivra has certainly helped us increase the results of our email marketing campaigns. It's easy to use and is a perfect fit for our business. If I get stuck on anything or have an idea for something but am not sure how to do it, Delivra is just a phone call away and eager to help. Thank you!

Delivra really delivers!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of use and how simple it is to get started.

Cons: This is being really picky, but more customization options for cell groups.

Overall: Delivra has the features and the functionality and still maintains a reasonably-priced product. I've used many other email platforms and Delivra is so easy to use! My internal customers are happy and so am I. We're thrilled we made the switch.

Director of Communications

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's a great way to send out messages for a relatively low cost. I also like being able to see who opened the message and if they clicked on any of the links in the message, forwarded the message, etc.

Cons: I don't find it to be as intuitive as I would like it to be (for creating messages, generating or reading reports, etc.)

Overall: We have been using Delivra for 6 years. There have been a lot of updates made to the product over this time, and while we receive e-mail messages about these updates and are invited to attend online seminars, it would be nice to receive a phone call or visit from someone at Delivra just to personally check in with us and see how we are using the product. I am certain we are not using it to it's fullest capabilities. As a customer for more than five years, it just seems like someone would want to check in with us on a personal level

Highly Recommended

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Delivra on a daily basis for work. It was really easy to learn when I first started using it two years ago, and since then Delivra has made dozens of updates to make it even more user-friendly and dynamic. My mailings always look great and if I ever have a problem, Delivra is quick to respond with help.

Great product for the price

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazing customer service, amazing support, amazing price point! Wished it was a little more streamlined and wished it had a social media post function like some of the competitors. That said, still a great product, and very happy to have it in my tool box!

Overall Good Product, But Needs Better Flow

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoy using the product, but I have issues with the way contacts are set and how I cannot merge lists. Also wish the reporting was a little easier to read...feel like there's a million steps to get to what I am looking to see.

Couldn't Ask For More

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use, wide variety of functions available, attractive look of UI.

Cons: Inability to store suppression lists for future list.

Overall: Best email provider I've used, and I've used a lot! The interface is simple, easy to use and most importantly visually-appealing. As someone who uses it daily, the look and feel of Delivra is important. Plus, our support team couldn't be beaten! It's like having another staff member whose only job is to know the system and help us find solutions for OUR business, not universal solutions. I can't praise Delivra enough!

Recommendations to other buyers: Life is so much easier with the auto-save and undo button! Delivra answered our prayers.

Delivera Is a Great Tool

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Ive been using delivera for a while now and it is very easy to use. It allows me to customize my mailings and import content seamlessly.

Looking forward to using your product!!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use and texting

Cons: Not sure yet. Haven't had it long enough to know.

Overall: Thank you for reaching out to us and getting us involved with your product. I think I'll members will love our new look and features such as the texting!

Recommendations to other buyers: Not yet! I'm sure our staff and members will love it.

Great Product for a Great Price!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: ease of use, great tools to track ad effectiveness

Cons: i wish we could import single contacts at a time as opposed to bulk uploading csv lists

Overall: delivra has allowed us to send and track very high quality messages to our core customer group. it is one of the most efficient tools we use in our digital ad strategy

Recommendations to other buyers: no!

Amazingly Easy to Use

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Ease of use, intuitive, great template designs, love the dashboard

Cons: So far, nothing!

Overall: Delivra is brilliant. The email templates are wonderful. They have definitely built their software with the customer in mind - it is, as I said, amazingly easy to use. And when you do need a little help, their customer service is unparalleled.

Lots of functionality

Nov 28, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: sometimes hard to find how to do things (much different than Constant Contact or Mail Chimp) but seems to have much stronger capabilities

Delivra Implementation

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Responsive design

Cons: No option to "undo" or "redo" during design.
Unable to copy links.
When moving text from one area of the email to another with copy/paste the formatting doesn't transfer just the plain text...very frustrating.

Overall: Still adjusting from using another platform for 4+ years, but excited to learn more in the process of utilizing Delivra as our email marketing platform.

Vendor Response

by Delivra on November 01, 2016

Hey Meghan! We're adding undo/redo functionality in our upcoming software release next week! I'll be sure to pass along your feedback to our product development team. Thanks! - Corey T. in Marketing

Long time Delivra user

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It is generally easy to use and the support is outstanding.

Cons: I actually don't have any real cons regarding this software.

Overall: I've been using Delivra for nearly 8 years and am generally very pleased with the product. It certainly has grown since I started using it and I look forward to experiencing even more growth. If your in the data industry and you hear the word upgrade, 9 times out of 10 you cringe because you know you need to brace yourself from growing pains. This is not the case with Delivra. The upgrades are carefully tested before they are rolled out to ensure that you don't experience delays in your operations. Customer support is fantastic! Every time I have had to use them I get friendly, fast, quality service. Recently Delivra rolled out a Drag-and-drop editor which is worlds better than the HTML editor but it is still somewhat touchy. If you are concerned about the cost I can tell you that it is 100% worth it. Email communication is so crucial to a business's success in this day and age.

Recommendations to other buyers: Give it a try. You won't be disappointed.

Email Marketing on Steroids!

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Complete Customization, Quick & helpful customer support

Cons: Complex back-end - recommend training

Overall: We switched from Constant Contact to Delivera and immediately saw our open rates jump. The options of design for your email are endless and completely customization which allows for our readers to easily read and navigate - getting our message across easily.

For the back-end, I highly recommend going into the Delivera to learn how to use the software. It is very detailed and complex - but it is what makes your email your own. Customer support is always quick to respond. They can come to you (if possible), hop on a call or have you come in as soon as possible.

TPMA's Delivra Experience

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Drag & Drop editor; good UI/UX; clean, usable analytics.

Cons: There is a slight learning curve due to the more advanced nature of the software, but the trainings do well to mitigate this issue.

Overall: The functionality of Delivra goes far beyond what our previous email marketing software could provide. The only issue I've run into is the WYSIWYG text editor in 'drag & drop' mode.. The editor preview is not always what will be seen on the client's end. Fortunately, being able to send test/preview mailings removes all doubt over how the content will be displayed and I can edit the mailing accordingly. Overall, Delivra is a great product AND service, and a certain upgrade from what we used previously.