Smart Service

4.5 / 5 200 reviews

Who Uses This Software?

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make work easy.


Average Ratings

200 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,599.00/one-time/user
  • Pricing Details
    Additional users available at a discounted rate.
  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • My Service Depot
  • www.smartservice.com
  • Founded 1992
  • United States

About This Software

Do you use QuickBooks to manage your field service company's finances? Why not kick things up a notch with Smart Service? Smart Service is a QuickBooks add-on that deftly handles scheduling, dispatching, routing, inventory, purchase orders, service histories, workforce tracking, and every other need facing the modern field service company. Forget about toting clipboards and digging through filing cabinets. Embrace the future by digitizing your paperwork and going mobile!


Smart Service Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Smart Service Reviews

Our experience went from very good for 2 years to very bad over the past 6 months

Aug 16, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Pros: In the beginning it integrated well with QB. The scheduling and field service I fleet app that runs on the smart phones communicates pretty well back to the office software which drastically reduced the data entry from the field service orders into the software.

Cons: The software has become very unreliable over the past 6 months. We have three schedulers and the software crashes several times per day. Support was great in the beginning but now they can't seem to solve the problem and we have been left hanging with no solution in site. I came across this site while I was searching for a replacement for the software. I gave gone from referring them frequently to looking for a replacement

Amazingly easy to use

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything! So easy to integrate with QB, Google Calendar, Outlook and every other program we use! It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use! Cuts hours off my week, every week!

Overall: Learning the type of company MyServiceDepot is - a real customer centric company that takes your concerns to heart and let's you know how much they care about you and the use of their product

They are really great people to work with - that makes the difference for me.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.

Cons: There have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.

Great program, excellent customer service

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: How easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program.

Cons: I wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused.

Overall: Linking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks.

Been a long time user and on my second version. Great program for small to mid-size businesses.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks.

Cons: The support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing.

Overall: Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows.

Mobile to office efficiency!!

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can see in real time what's going on in the field with my techs.
I also like it ability to seamlessly sync with Quickbooks to avoid double entry.

Cons: Wish it had a feature to mass text clients to remind them of their service scheduled.
It also runs slow and lags quite often.

The process to move one of our data base to another QB company went well.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The service scheduling with ifleet for our technicians. It gives the tech an overview of his work for the day. The completion of their work the next morning is also a great and straightforward process into QB.

Cons: The only con was when going through the migration to another data base with several calls I talked to more than one tech. As all are versed in their knowledge of the product they do have different approaches. I would recommend when something like a migration takes place the same tech is available through the entire thing.

Work in this product daily.

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to read visually. Searching by name & address is easy to do & setting up new customers are easier.

Cons: Inability to easily change customers name once it has been set-up. This is a huge drawback. Reporting needs to be more user friendly

Overall: I was not on the implementation team so I'm not sure what benefits they received.

As with anything there are pros and cons, but the pros out weigh the cons by far.

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed. Especially if we are waiting to do a repair at a later date and need to know which part is needed when we return.

Cons: I wish in the instruction section you could use bold and highlights when you want to make sure something stands out. I would like to be able to schedule a repeating phone call, for example, We have customers that we have repeating jobs every month but need to call the day before to remind them to put up animals or leave a gate unlocked. I would like for the reverse route the schedule when needed.

Overall: That it links to QuickBooks is a big plus.

So easy and extremely useful!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: We love the fact that it is simple to use and holds a lot of our customers information. Searching for customers is what we use on a daily basis anytime our phone rings.

Cons: We really don't have much of anything to complain about. sometimes there are glitches but nothing major.

Overall: All the of the necessary information is printed out on the daily workorders as needed. Again, this program is very easy to use as well as teach to new employees.

The software is easy to use and maintain.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is intuitive and easy to understand. The integration with Quick books has been easy to work with and a overall success.

So far this works amazingly well

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Direct connection with QuickBooks! Pulling customers and information is very easy and getting the work orders back to get the invoices printed is great

The support team is very professional are great listeners and even better problem solvers.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I like how the software can be tailored to fit my company needs and the support in customer service helps me get my company needs met.

Cons: It could be a little more compatible with my high-def screen, some of the icons are difficult to read.

Overall: Helps me run my business and cuts down on my office work.

thank goodness for customer support They have been really helpful, so our experience is much better!

May 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Being paperless! Real-time! Helping us all get on the same page, (despite those who do things they're own way!) Use of IFleet!

Cons: Still more complicated, than necessary, in that some things are not clearly defined as to how to go about getting things set-up as needed, with-out customer support. Does not have all the aspects needed to get the reports we need, such as demographics.

Overall: No more paper! Real-time, helps free up more time. IFleet, nice!

Easy to use, seamless communication with ifleet, absolutely love it!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Cons: Suggestion would be that I would love an option to send email follow ups directly from the service with customer satisfaction surveys with results that would link to jobs and customers!

Overall: Ease of scheduling, fast syncing for technicians, easy access customer records, ability to opperate paperless.

Great technical support when you have problems or need to set up a new feature.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Can customize reports to what you need. The schedule board is very easy to follow. Monthly Maintenance Billings are simplified to doing them at once in a batch.

Cons: When you get up there in customers, like 10,000 plus, its a hog so you need a fast computer and network.

always great customer service

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: the ability to sync with quickbooks for billing. customer service is quick to respond and very polite.

Cons: i am not made aware of updates when they are released, i usually have an error, which will lead to a call and i will update. the ability to use smart service on ipad would be nice. mass data upload option, ie device inventory from excel sheet.

AMAZING!!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: EASY TO GET AROUND AND UNDERSTANDABLE. HAVE GREAT COMMUNICATION WITH ALL THE SUPPORT AT SMART SERVICE. I TEND TO ASK ALOT OF QUESTIONS.

Smart Service is awesome

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendlly.

Overall: We have utilized Smart Service since 2007 and have no complaints. We sometimes forget the time difference between Ohio and California but that is obviously our problem. The tech support is great and their continued assistance is very much appreciated.

Customer Support

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it's user friendly, once I became familiar with the program

Cons: I can't really give you an honest opinion on this, as it was not set up properly or being used that way when I started here.

Overall: Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it!

Amazing service

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: convenience, ease of use.

Cons: When a job is continued to a second day, and is completed it doesn't stay on the calendar.

Overall: I have had a great experience so far with smart service!! I have had minimal issues and when I have had them tech support has had them resolved immediately. This service had made my job easier and my techs don't have to call me 20 times a day because all of the information is provided for them on ifleet.

Recommendations to other buyers: Not that I can think of.

Great product

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is great. It easily helps up run our day to day operations and keep track of our jobs and employees.

Scheduling greatness!!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: All encompassing brings calls, quotes, appts all together and cuts back on paper work.

Cons: It can be slow and has brain farts

Overall: Great for putting together a schedule and dramatically reducing paperwork. Love the ifleet as it keeps the office and the technicians on the same page.

Spartaheat

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Smart Service for a few years now. If we ever have an issue or just don't remember how to do something. We call the tech support. They are awesome. Fast, friendly service, that never gets aggravated with our crazy off the wall questions. The software is very user friendly. Dispatching and tracking our guys has never been easier.

Smart Service Review

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendly & great client support when issues occur.

Cons: none

Overall: We have been using Smart Service for several years for our HVAC company. The system works very well for us and it user friendly! We would highly recommend.

Customer Support

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Scheduling ease and work orders for service jobs

Cons: The customizing of reports is a challenge for me

Overall: As a small business owner, a software program with great customer service means everything. Smart Service allows us to be more efficient with our record keeping, scheduling, and customer service. More importantly, I know that I would get quick support response with any questions, training, or upgrades. I would definitely recommend Smart Service for any small business, especially those that work with Quick Books for their accounting needs.

Recommendations to other buyers: No

An Excellent Product

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use

Cons: Nothing at this time

Overall: I find it very easy to use. Only a few things that I would like to be changed: add a call back 3 weeks

Recommendations to other buyers: Add a 3 weeks call back results

Smart Service and iFleet are critical to my business.

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and great customer support

Cons: Very few.

Overall: We evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service. It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day. iFleet revolutionized our business when it came out. We figure it saves us about 10 hours a week.

Recommendations to other buyers: Check it out. If you're looking at dropping $10-$20k on a software package to run your business, Smart Service may be able to accomplish the same things at a fraction of the cost.

EXCELLENT CUSTOMER SUPPORT!!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it connects to QuickBooks.

Cons: I wish it had a little more features.

Overall: Smart service is awesome. Easy to use and good value for the money you pay. The customer support is the best! Great customer service and they absolutely know what they're stuff!

Get Smart!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It helps ease the burden of communicating jobs and details with our technicians and helps build our value to our clients with an out of the ordinary service and job quoting/invoicing experience. Very professional.

Cons: Sometimes the updates make it do weird things and it would take a good long tutorial or two to really get used to the functionality. All in all I have nothing bad to say about it.

Overall: Smart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile.

Recommendations to other buyers: If you want to go pro....get it!

Best Scheduling Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times.

Spartaheat

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very user friendly. Although if I ever have a issue I just call support. They are great. Always answer my questions.

Smart Service Review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: works well with QB

Cons: There is need for improvement 1) editing in customers names capability - can only be done in QB 2) List - edits on Jobs description and other areas - are not easy to edit... I think you could find an easier way to fix spelling errors and etc...

Overall: We have been using smart service since about 1999. I have to say it is a great tool for small service bushiness. There is some things I think could be done differently or improved to help with functionality in some areas. The customer service it great! I appreciate that you are all there and willing to help and/or answer questions. Thank you.

Great software, easy to use.

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, easy to read font.

Cons: ?

Overall: It's been great to schedule with, does regular scheduling along with repairs on multiple visits and planned service jobs that repeat yearly. Ties in with QuickBooks, have had no problems with it whatsoever.

Recommendations to other buyers: ?

Great Product & Great Support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Cons: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Overall: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Recommendations to other buyers: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

experience

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: scheduling and real time info to the guys

Cons: issues with Quickbooks and the transfer of info, does not always come threw correct

Overall: overall a good experience. there are many times it takes hours to get a call back for support, this some time takes us totally of line and then we are back to handwritten tickets, adding obviously more work in the office

Recommendations to other buyers: customer service to be more reactive. Everybody we deal with is great, just sometimes it takes way too long to get a call back

The best Costumer Services!

Jan 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although the system is a little complicated and not very user friendly costumer service is always there to help with any kind of questions or issues. I love that they jump on your screen and show you exactly how something is to be done. Overall the software is great and I am sure it has way more features than what our company uses, which hopefully we will come to master as time goes.

Customer service

Jan 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Scheduling

Overall: When we first started with you if there was a problem you could get ahold of a tech at anytime now it takes over 4 hours!

Excellence software!!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: That is provides precise information for my technicians.

Cons: When a job is continued for multiple days and then completed it disappears off all scheduled dates and looks like the techs didn't work that day.

Overall: We have had the software for a few months now and I have nothing negative to say. It has definitely made my job easier, and provided more accurate information for our technicians.

Recommendations to other buyers: not at this time.

It's G-R-E-A-T!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall Smart Service is a great tool. There are a couple of things I wish it would do. In the instruction section I would like to be able to BOLD some words as well as the ability to highlight areas of the instructions you want to stand out to our driver.

Smart Service review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to work with quickbooks

Cons: Some times it takes long to load different windows

Overall: I have been using Smart Service and Ifleet for over a year now. I have been a dispatcher over 15 years. This software has been the best I have ever used. There are a lot of good features and the guys in the field are using it and its great. Thanks guys

Recommendations to other buyers: More updates more often would be a good idea

Not So Bad

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Each upgrade brings its own challenges. I find that it is tricky when a customer changes ownership making the changes in Smart Service and QBs is challenging.

Great scheduling software

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's many features and ease-of-use.

Cons: Tech-support is only available during regular business hours on Eastern standard time.

Overall: We have been using smart service and ifleet for two years now and could not be happier. They are both very easy to get started and very easy to use. We have had no trouble integrating it with our technicians. No more double data entry into QuickBooks. I would highly recommend this software for any small to medium service type business. We do HVAC in Colorado Springs and I can see how this would work for many different types of companies.

Overall Sastifcation

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the customer support they offer, anytime I am having trouble there is always someone ready and eager to hel;p and are so friendly. They walk me through each step in detail and are always patient.

Scheduling with Ease

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendly; broad functionality in scheduling for tri-State area

Cons: Cannot to job times in timeframe needed-- our technicians work at night -- we can't show job times past 11:55pm

Overall: I have used Smart Service for 4 years now and it is a terrific software. It is very user friendly and easily navigated. We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field. Their feedback is that they like the software and ease of I-pad use when sending the documentation. The only downside is that I do not have enough time to navigate and learn and use all of its functionality. I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed. SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs.

Recommendations to other buyers: Take the time needed to learn to the fullest extent all of the features and functionality of this software

Smart Service is AWESOME!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great!

Cons: None

Overall: We have been using Smart Service for the last few years in our HVAC business and it is a game changer. We are able to capture ALL of the information that comes out of the field, track everything that happens and run everything paperless. I would highly recommend Smart Service to anyone with a service business.

Recommendations to other buyers: Go paperless! Get wireless devices and go paperless as soon as possible.

The best realtime routing software for our busy growing business

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using I fleet and it really improves the flow of info from field to office to customer.
We now use our paper for paper airplane completion

implements well

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great product that helps me and our office manager out in the office. It is an easy tool to implement and learn as i am helping our office manager with scheduling and dispatching. Its easy for me to follow what he is doing in the office

great product

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: product is great. It allows us to easily schedule and dispatch our techs. We use it to monitor and track where our employees are. Easily enter new customers and also keep track of any useful customer information

Great Product

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Smart service makes it easy to keep everything organized for our customers and allwys us to easily route our technicians for the day.

Smart Service Smart buy

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smart service is a great tool, and is very helpful. For scheduling/ handling customers no program compares

Great integration

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My main reason for switching to Smart Service was the desire to eliminate double entry by having a scheduling program that integrates with Quick books and had a mobile application for techs to use on the field.

We're happy with Smart Service

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Report function, scheduling capability, routing, reliability

Cons: difficult to make corrections on customer names. Having difficulty trying to email off of Smart Service.

Overall: We have used Smart Service since the inception of our business in 2006. We have been pleased with their overall performance and dedication for their customers for all these years.

I schedule 200+ jobs a week

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The integration with Quick Books and the capacity to customize

Cons: The learning curve.

Overall: I own a high volume marine service business and I am delighted to have found Smart Service. When I purchased my business the first thing I did was look for a serious scheduling program and the Smart Service soft ware and team has helped me transition smoothly.

Recommendations to other buyers: Yeah, make the batching screen better. Help differentiate the jobs by alternating shaded lines, upgrade the software so that it doesn't revert to job 1 every time a job is posted. Keep up the good work!

SmartService has been fantastic for my business...

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Great scheduling and routing capabilities.

Cons: There are always little features you would like to see impletmented for your specific needs, but I understand why that can't always be done.

Overall: We looked at all the service scheduling software out there 7 years ago. We compared SmartService to even software that was specifically designed for my business (document shredding) and even though SmartService is more generic, it had all the features and benefits we were looking for at a fraction of the cost. Their support people have always been very helpful. We will continue to use SmartService and iFleet in our operation.

Great Program and Software

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I enjoy using this program, easy to use . All the staff are extremely helpful, very knowledgeable and the technical personnel are wonderful to work with. I would recommend this program.

Best Scheduling Software!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Occasional glitches with Microsoft access.

Overall: Smart Service software has allowed our company to maximum efficiency in all departments. Thinking back, we don't know how we survived without it!

Great Resource

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The format that it prints for the customer to read with ease

Cons: glitchy

Overall: This is a great resource to use, it attaches pictures for the customers to see and it corresponds with QB's!

great product

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use.

Cons: I wish there was a way to quote with it and also a way to manage it from an iPad.

Overall: We are very pleased with the product. We spend about 6 months looking for the right product for us. I feel like we have found it with Smart Service.

Great All Encompassing Database

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it covers all aspects of our business. Ifleet is great.

Cons: A little resource heavy and slow at times.

Overall: Software is great for keeping track of schedule, work orders, billing, proposals, and your fleet. It is also graphically pleasing and user friendly.

Recommendations to other buyers: Make it faster, ability to duplicate proposals, mapping can be glitch would be helpful if that was more stable.

great program!

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use and great customer service

Cons: need to have some training on how to utilize the whole program

Overall: This program helps tremendously with scheduling. We use it to schedule appointments, and keep track of our employees. This program does 100 different things and can be very beneficial to your company. I highly recommend it

Recommendations to other buyers: no

Customer Service

Oct 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have never had a bad experience with anyone at Smart Service. My experience with the customer service team has been excellent. All my questions get answered and they are more than willing to help in anyway. The only problem I have had is the wait time on the phone to get help. It took a total of 15 minutes each time I needed to call.

SpartaHeat1

Oct 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: If I have to call in for anything the support is on top of things. Always helpful, friendly and courteous. Great bunch!

Tailored perfectly for a service business.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizable reports, works with QuickBooks, Marketing Tracking, Scheduling

Cons: Speed, although it is a bit faster than the old version was.

Overall: SmartService offers many features we need in a software program lumped into one and it communicates with Quickbooks. It's a database of your customers and jobs that offers a scheduling and dispatching board, field employee/job time tracking, reports that are customizable, Invoice/payment entry that flows to Quickbooks, and more. Many other software programs only offer some of the features of SmartService, and still others that offer similar features are extremely overpriced. Been happily using SmartService since 2004.

Great dispatching program for smaller service company's.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The integration with QuickBooks - Eliminates double entry.

Cons: The inability to handle larger customers - ability to see previous work within those customers is not functional. Forms created in the program are not very good

Overall: We purchased the software over a year ago. The product only functions with Quick Books. As we grew the software presented some challenges for us. If you have multiple locations and Jobs under one customer the software slows way down when working/scheduling anything to do with that larger customer. We experienced a lot of errors when adding new jobs/or locations. The help desk worked hard to fix the issues, and for the most part they did. It still very slow when working in our largest customer. For dispatching is it great - the I fleet portion is user friendly for the guys in the field. The finished forms are not great I would like the option to create your own without an extra charge or edit the ones they have. Yes we are happy with the product, but there are some glitches that need to be addressed. 1. Notifying customers when updates are available - via email with needed password. 2. Forms - ability to edit them. 3. size restricting issues. 4. use without QuickBooks for scheduling.

Awesome Service

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smart Service has been great. The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

A great way to organize and keep track of your crews!

Oct 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The scheduler and Job Status color option

Cons: A little complicated in getting reports

Overall: So far Smart Service have made my job way easier in terms of keeping track of where each crew is and communicating with our customers. The scheduler saves a lot of time and effort and helps with maximizing routes. Of course like very new program that you are not used to I have encountered some challenges, but costumer service has been beyond helpful! We are using only a fragment of what could be done with Smart Service and I am sure that as we get more and more familiar with it we will put it to even better use!

So far this is a PERFECT product.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So far EVERYTHING!!

Cons: Its a process to enter a new customer, location and job however once it's done the first time it's easier to enter then next jobs!

Overall: I have nothing but positive support and exciting experience the more I get familiar with the software.

Recommendations to other buyers: Not today!

Love the Product

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: This product makes dispatching our employees quick and simple! We can send our employees straight to the field with job instructions.

Awesome program

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: simple to learn.

Cons: Sometimes a little glitchy between smart service and I fleet.

Overall: I am a small business generator contractor with 3 technicians , this program has totally changed the way we do business.

I value Smart Serve!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The scheduler

Cons: The reports features are not easy to do

Overall: I worked with the owner and general manager to choose the program that would help us bring everything together for our employees and customers. We wanted a way to smarter not harder. We found it and it is Smart Serve. I also am pleased with the training available and also the tech support has been great!

Recommendations to other buyers: Please improve instructions on how to do reports

Swim Clear says Smart Service is the Smart Choice

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: tracking (time stamps and history) and easy to view color coding, the reports feature

Cons: Integrated mapping and routing

Overall: Smart Service with iFleet has completely streamlined the way we do business. In the pool and spa industry it has given us an edge on customer service with it's ability to easily track and report detailed transactions, such as model and manufacturing numbers, serial numbers, time stamping, and water analysis results. There are customizable fields built in that allow us to tailor the program to our needs. If we cannot find what we want, their amazing customer support staff is always available to find a solution. Then they go one step further by taking the time to walk us through it step by step. My Service Depot keeps pace with technology and continually works to enhance and improve their products while always being open to suggestions. Thank you MSD Staff, you have been wonderful!

It's Great

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the way it connects with QuickBooks and I also like the different reports that can be used. I'm looking forward experimenting with the marketing end of Smart Service.

Cons: Would prefer the routing would use Google instead of map point.

Overall: I find that Smart Service has many valuable features. I especially like how it connects with QuickBooks. It really seems to get the job done.

Recommendations to other buyers: Not that I can think of.

More complicated than user friendly

Oct 19, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Smart Service has a great customer support team, they are always extremely helpful. We find the system to be a bit complicated and "touchy". For instance, if you need to change appointment notes - it doesn't automatically update on iFleet side. And our technician entered an amount on a form as "1." instead of "1.0" and that messed up our iFleet and SmartService communication (way too touchy!) There are so many functions to learn. Overall it works, but learning how to correctly operate this system is quite the task....

Good software

Oct 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All the customization that can be done to the software. Customer support is good as well.

Cons: The customization's needed cost a lot, and need to be done by their people. No actual spell check.

Overall: Smart Service is a good program. Not much for hiding things from your invoices. We purchased it and when through the data conversion. It was a pain, As everything new. It is a good software but it is based around their mobile tech software which does not work for us because of the attention to detail we require on our invoices. Overall it is a good software, that has its quirks, but all in all it is good.

Tried smart service, but it did not work out.

Oct 02, 2016
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It is probably very good software when it works.

Cons: Training is useless, program was unstable, they did not keep their word regarding refund policies.

Overall: I had purchased this software, but it crashed on me right from the start, and smart service could not reinstall it. As we realized, it was not ready for windows 10, They promised to do refund, and they did all they could to not to honor our agreement. They suddenly become nasty and unreachable. We had to go through the credit card dispute to get refund. They managed to keep 2K for their useless mobile application.

Recommendations to other buyers: Stay away.

Good value for the dollar

Sep 29, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: schedule easier, tech can see past work

Cons: Hard to work with items from QuickBooks, and hard to fix mistakes

Overall: Good value for the dollar, somewhat user friendly, but does not always work with QuickBooks, but neither do the other programs, and you need to be a computer programmer to use the other programs. good for scheduling, not to user friendly on the mobile side with items.

Interesting Software

Sep 29, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer Service is awesome, but some of the features work and sometimes it does not keep the information in the system.

Moving company with smart service

Sep 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The scheduling page that shows the number of trucks and color activated during time stamps

Cons: Not flexible for our industry, we keep hoping it will be more appealing to other options, but no luck after many years with the company.

Overall: There are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the secretaries are having to go back and double work. At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond!

Recommendations to other buyers: The mapping system is useless or at least it has been for us. It locks the computer up the normal pop up location when we open it is a foreign country, NOT GOOD , and items put into I-fleets in the field can not translate to quick books unless it is done through smart service, it double work....JUST LIKE THE INDUSTRY QUESTION BELOW -MOVING INDUSTRY IS NOT AN OPTION---NOT GOOD

WRP feed back

Sep 28, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The layout and client fields and custom features

Cons: syncing can be an issue not being able.
That when re activating job it does not have a easy close option that does not re send invoice to QB and or it fills ifleet with all the past jobs

Overall: We do enjoys the layout the seamless communication to be able to share from office to field tech. The information does not always sync up.. Causing issues slowing things down in the field. However there are some great features. Would like to be notified when updates are available done. Maybe via email that would be great. Would also be great if a update video to share the following new update features are now available. As is i called in other day with issue found I was five versions behind that there had been so many updates done that I was missing out on when you think I should have been made aware of this via email. Been dealing with so many glitches and set backs that could have been avoid. Disappoints now updated there are way more things to see I'm not even sure how that all work yet can you email me a break down of the newer features and how to... I also think that the fees to add an additional work stations seems high.... Thank you WRP Office

Recommendations to other buyers: Updates should be sent via email with feature videos

I love this system

Sep 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Micro soft access crashes a lot.

Overall: After years of researching dispatching systems. I finally decided to go with Smart Service and so glad I did. Very easy to use. Love the Tech Support system. They are very knowledgeable and friendly. There is always a learning curve with a new system. But they were always willing to help me with my issues. Once I learned the system, I am so glad I choose Smart Service! The only thing we have problems with is the 8:30 open time. Our techs get on the road at 8:00 and when the server is down and the I pads can't sync for whatever reason. The guys can't get there jobs on tablet and get their day started.

Awesome Service

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and the service is awesome. Any time I need help you are there and always polite.

Cons: Would like to have a few more items that would pull between Quickbooks and Smart Service.

Overall: I have yet to find anything you guys have not been able to help me with. 100% satisfaction all the way.

Smartservice

Sep 28, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall the smart derive software has helped our business. There are some issues though with scheduling but it may be unique to our business

Best choice

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: best customer support ever, but one flaw owner in the field needs to have ability to add Appt or customers direct via ifleet,

Love this Software

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had a great experience with Smart Service. It is so easy to use and helps us dispatch our employees in a timely manner.

Valuable Tool

Sep 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Smart Service is a great tool. It keeps everything in one places and makes scheduling, tracking, and organizing a simple task. Learning to use the interface doesn't take long and it's pretty natural once you get the hang of it.

Easy and Efficient

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the scheduler, the ability to post multiple invoices at a time, the ease of adding a new customer

Cons: if I have to change the price on a regular customer service for one service that is the price that remains for the next months service. A previous program we used would automatically reset the price back to it's basic price for the following month when it was a recurring customer.

Overall: I have used Smart Service for the last 9 years. The customer support is excellent. They are very knowledgeable and are quick to get back to you if they are not available right away. The updates that you receive are good about fixing any program issues that may arise and they are always adding new things to help the program stay current with the times. I have even asked for certain aspects to be included in the past and they worked to make that happen for me. It's a great program and a great company. I highly recommend Smart Service.

Recommendations to other buyers: Do not hesitate to call customer support if you ever have any issues. They are quick to help and have always solved our problems.

Smart Service for a smarter more efficient business. Manager's paradise.

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ifleet with the ability to sync pictures and notes back to home base. Tons of features, options, etc.

Cons: SLOW

Overall: We use SmartService and Ifleet. It has dramatically cut back on our paperwork. Aside from that it has given us tools to ensure that the technicians out in the field are estimating the work appropriately. It's a very large and diverse program with lots of features/functions that we haven't even tapped into just yet. It's a little heavy and slow but it packs a punch.

Excellent product and service

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: I've worked with Smart Service for over 3 years. Every time we've had an issue or even a question about Smart Service, we have received prompt attention and accurate resolution.

Overall a pretty good system

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the ease of being to track my guys

Cons: when your server is down , Not getting an email telling us that. So, we dont spend alot of time trying to figure out what is going on. Thinking it is on our end

Overall: Their is some small function that I would like to see changes on
1: the customer signature box is to small for older customers
2: have to have your team do updates, it doesnt come up and tell us it is time for an update
3: some of the items do not roll into quickbooks right all the time does some time
4: does not seem to take change in customer address or name, I have to start another customer

Consider Smart Service Before Spending More Money

Sep 22, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease

Cons: Training

Overall: Runs great on top of quick books. I wish they had better training and more training videos. It's easy to use, but we are not utilizing all of its capacity.

Great Product

Sep 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it's easy to use and the techs can add notes to it while out in the field.

Cons: I dislike that it is very slow. It takes a long time to go through each call and switch from screen to screen.

Overall: Smart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.

Recommendations to other buyers: Make sure you utilize every aspect of the software, to get the most out of it. It can do many things for you if you input the information correctly.

ACI Smart Service Review 09-21-2016

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.

Cons: We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild.
We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB.

Overall: We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.

Recommendations to other buyers: We have suggested and even requested a couple of enhancements through customer service. Some of them have been used and some are just too custom to our line of business for a change to be made on the part of Smart Service. The customer support is very helpful when we do have an issue they respond quickly and are very knowledgeable about the system.

Scheduling Guru

Sep 21, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.

Cons: Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.

Overall: My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Recommendations to other buyers: Be cautious about what Smart Service "can" do for you as some of their cool sounding features are add ons to the basic program. With the correct and willing compliance and field workers that care about whether their employer makes money or not, this could be a God-send to some companies. It is just the same as any other computer program. GIGO Garbage In, Garbage Out. The ONE field guy who admits he is computer illiterate was the leader in using the iPads and Smart Service, the photographs, he immediately saw the possibilities and became our Champion.

Superior software

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1) Seamless integration with Quick books.
2) I fleet to works great with ipad.

Cons: A little too many steps for data entry

Overall: We have a pest can control company and was looking for a solution to 1.) our techs to do data entry on the ipad.
2.)integrates with quick books. This software does that and more!

Smart Service in today's busy world

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to work with, easily adjustable to what I want to see, the new copy function is a huge time saver. iFleet is a tremendous aid for increasing productivity and reducing the amount of paperwork with our service techs.

Cons: The wait time when it's communicating with QB. I get "not responding" and it slows me down.

Overall: Smart Service listens to their customers and updates the software accordingly. Tech support is easy to work with and are very knowledgeable about their product.

Recommendations to other buyers: If you are looking to increase productivity, efficiency, and reduce paperwork then this software is for you. The technical support is the best I have come across when dealing with software. I would highly recommend this product.

Great Software

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It fits well with our industry. ( Locksmith )

Cons: None

Overall: The software is very stable and does what we need. Tech support is very helpful and quick fixing any issues. We are bery happy.

Smart Service Review

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reporting

Cons: The notes in the calls changed to being most recent first so the techs have to goto the bottom and read from there, instead of top down and adding to the bottom of the notes.

Overall: A big software change is always so challenging. But converting to Smart Service was pretty smooth. They work really hard to bring over all info into the program. Even when we recently took over another company and had to bring in their customer base, it went very smooth.

The dispatch board is very good. And especially what we like is the reports that can be modified, and if you need a special report they will make it for you.

Recommendations to other buyers: Its good, highly recommend.

Smart Service for Scheduling

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that you never miss a job once it is input in the system.

Cons: The fact that what the technicians see on their handsets is entirely different than what we see on the office end.

Overall: I find Smart Service very user friendly. Even if you don't have extensive training on using the system, it is easy enough to figure out.

Recommendations to other buyers: I would recommend SmartService to any service company that has repetitive and intermittent scheduling.

Best business software

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It accomplishes all that we want out of a software without being complicated to use. It understands what we need to function and flow as a business. Using the software helps us be professional and profitable.

Cons: I can't really say anything negative about the software. I have heard others say they found a cheaper way to operate with software. It is usually people using several different software types or one program that is less quality. To me bad or clunky software/office operations cost money. Smart service is inexpensive when you realize the potential profits from a smooth running operation that is hassle free.

Overall: After trying many different types of software for my business, smart service outshines them all. Easy to use, functions in a way that makes sense with our business. It makes dealing with customer orders fast and efficient. Communicating with employees in the field has never been better for us. We can accurately and quickly make sure field techs understand where they should go and what they are to do. We can track revenue by forecasting and reviewing. This software really works. The support team is amazing.

Recommendations to other buyers: My advice would be this... Try it. Try other programs if you wish, I tried and paid for many other programs. Just don't end your search without giving smart service a try. Once you've used it you'll know you found your answer.

Exemplary Customer Service EVERY time!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use, and the top-notch customer service

Cons: Creating reports is a little complicated. If I ever have to create a new report, I usually call in for someone to walk me through it.

Overall: I love this software and I think it is user-friendly, intuitive and versatile. I have used the customer service many times and I have not had a bad experience, on the contrary, every time has been absolutely awesome. Its like those guys are never in a bad mood and ready to help you figure things out.

Smart Service is Great

Sep 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Price
Customer Service

Cons: There are a couple of minor improvements for our business specifically that SS doesn't have.

Overall: Everything has been great so far! We are very happy and we would recommend this to any small business. It is very affordable and user friendly.

Love the integration with QuickBooks

Sep 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that it integrates with QuickBooks in real time. There are pros and cons to seeing every work order in QB but that also allows us to easily see how many times we have been to a customers house. As I said, the devil is in the details and if you just reach out to the customer service rather than struggle with the reports - they will teach you a lot and get you the report you need much quicker than you can do it yourself - until you learn how to do it yourself! The program is very customizable so that it can become what you need.

Cons: I would like the schedule board to act as a calendar too - the default search info isn't what i need but Smart Service can change the defaults - we just haven't it yet - I need to be able to schedule meetings/days off/ appts that are not service calls - in a manner that will allow them to be seen on the schedule without requiring that they be "Completed" 'cause then they disappear.....

Overall: The transition from the old dispatch program was ok but not great but I don't feel that was Smart Service's issue as much as it was a planning issue within our company. A detailed migration plan should have been written out and discussed in advance so that everything could be addressed. I suggest Smart Service take that lead as many companies just don't understand the devil in the details until it is too late.

Recommendations to other buyers: Our guys are paid in a really strange way - that made the transition a bit more difficult - also, none of our service agreements were brought over but we had about 30,000 customers in QB.....that is a bit daunting. We also have never had a good inventory system set up and the migration to SS should have been done at the same time we set up proper inventory - That wasn't SS's issue that was our companies fault - SS is great - we just haven't utilized it to its full capacity.

Great so far

Aug 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We just switched to Smart Service last week. So far it seems to work great and has amazing customer support. We are looking forward to learning more about all the features this program has.

VERY PLEASED BUSINESS

Aug 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I ALWAYS GET WHAT I NEED WHEN I CALL SMART SERVICE, WE ARE VERY HAPPY WITH SERVICES AND CUSTOMER SERVICE.

Smart Service Review by Wood Dale, IL User

Aug 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: What I like most about this software are the easy to understand interface screens and help available to make entry and maintenance a breeze.

Cons: I'm still learning the software, but so far I have not been able to see a way to change mass records with an import feature.

Overall: Our chimney sweep and repair business has been using this software for almost 10 years and it has helped us tremendously to track so many jobs, customers, estimates and prospects. I have not seen any other software on the market with as many bells and whistles as Smart Service. It seems they've just about thought of every possible use and need in mind as they continue to take feedback and utilize in regular development updates.

Recommendations to other buyers: I definitely recommend the iFleet add on for any service business that works in the field. The seamless syncing with Smart Service and making paper disappear is a great way to show your customers that your are technology savvy.

Love this program

Aug 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how easy it is. I love how we are able to personalize it according to our company. I love how it comes with the ifleet system so that we can keep track of our technicians that are out in the field.

Cons: It was little hard to personalize it the way that we wanted, but customer service helped us step by step to get it how we wanted. I wouldn't say there are many other cons to it.

Overall: We purchased the smart service system while we are transitioning into going paperless. I love this system! Not only that, but it's easy to use and your customer service is great. They are always ready and willing to answer any questions that we may have.

Recommendations to other buyers: call customer service! It is much easier to get in contact with them for help than trying to do it yourself, they really know what they're talking about.

Easy to use.

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: GSI loves how easy the program is to use and the customer service department. Whenever we have a problem the customer service representative fixes it as quickly as possible.

Cons: Overall Smart Service is a great program my biggest complaint would have to be charging for add-on programs.

Overall: GSI has been using Smart Service since 2011. Within the last four years we have started to maximize the different options within the program. Smart Service is so easy to use and the customer service team is very knowledgeable.

Recommendations to other buyers: If add-on programs need to be chargeable, allow veteran customers to sample the add-on programs to see if it is something they are willing to pay for. showing a demo or video does not count. How are they to truly know if it will work for their company or not. It would also be nice to customize the screens. Example: with the latest upgrade in the Job costing tab of the job several new columns have been added that do not apply to GSI. It would be nice to choose if we want these columns visible or not.

Fantastic Program and Great Support

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We've looked to see if the grass is greener - it's not. This software is versatile and the developers are always looking at making it better.

Overall: We've used Smart Service for 9 years and it has evolved into a great asset for us with dispatching multiple trucks. We also use iFleet with our trucks in the field.

GOOD

Jun 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I REALLY LIKE THE ABILITY TO BE ABLE TO SYNC DIRECTLY WITH QUICKBOOKS. IT IS IN REAL TIME NO DELAY. NO NEED TO DUPLICATE CUSTOMER LISTS. I WOULD LIKE ADDITIONAL CUSTOMER SERVICE STAFF. I USUALLY HAVE TO LEAVE A MESSAGE AND THEN THEY GET BACK TO ME. THEY ARE VERY GOOD WITH HELPING ME TO UNDERSTAND THIS NEW PRODUCT.

GREAT customer service and great software that has helped us streamline our scheduling !

Jun 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since starting to use Smart Service in March of 2016, we have seen immediate benefits over our old way of scheduling and invoicing. The interface makes sense and it was easy for my office staff to learn the system. The customer service is top notch. I especially appreciate being able to work with and request support from the same specific techs so that they "learn" about our specific needs and issues over time in able to give us personalized service. We have already added an additional 2 tech licenses since launching with the program a few months ago- because of the smart routing and customized color schemes, we are able to more efficiently route our technicians from one stop the the next which ultimately improves our revenue. The customers appreciate getting the pre-notifications when the tech is on his way. As with any software- this one is not without it's "bugs" whenever updates come out. There are still some improvements and fixes we are anticipating seeing in the near future. But the recent changes and updates to the system just since we started using it are impressive and encouraging that this software is just going to keep getting better and better! We love it!

This program is great, easy to use, and the customer service is excellent!

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have had a great experience with this software and with the company as a whole. They continue to upgrade and make it better. The support team has always gone above and beyond in helping us out. The support team is easy to reach and unlike other support teams, they speak English and you can understand them.

Great program and great customer service.

Jun 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this program since 2009 and have had a very good experience. While there were some issues with the program over the years , they were quickly addressed and resolved. The company has always been open to our requests for changes to the program. We know that if we let them know what isn't working for us in the program, that we may well see a change in the future or they will advise us on a better way to do things. This Program is great for scheduling, invoicing , tracking, marketing and combined with IFleet for helping our teams in the field. The postings on YouTube are a great help with training and providing new ideas on how to use the program for even more benefit.

Makes my business move forward

May 27, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros, it will keep your business moving forward and organized.
The cons, it take takes time to learn, but we worth it in the end.

Good software, better people

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very comparable to many options out there. What set them apart for me was how willing the people were to work with. We have had some hardware issue's with this transition and they have supported us through the entire process - love the company.

User friendly still learning all it can do

May 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to use and technicians like the Mobil app use. Only thing I don't like when using with quick books you have to have both programs open to use.

Smart Service has provided exceptional service/training on their scheduling program.

Apr 28, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- great for scheduling employees for jobs
- syncs well with Quickbooks
- allows us to build reports specific for our business
- tech support is excellent (quick response, non-judgemental, very knowledgable)

So far so good.

Apr 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - Very User Friendly

Cons- Would be nice to have a hard copy reference manual.

iFleet is great and employees of Smart Service are very helpful

Apr 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ability to communicate with the team regarding jobs without the back & forth of phone calls and text messages is great. Also the ability to easily link job hours to employee time sheets is awesome too!
The IT reps are very friendly and knowledgeable. I've talked to Dylan specifically a few times and he's great. Other reps are friendly and helpful too (Kyle and Heidi, I'm talking to you!)

Love it, great program

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros are obvious, it does all the thinking and organizing for me.

Cons are very few and far between, wish that the service records were sent out in real time, as the correct times were noted on the service records. Doesn't update as fast as I would like it, as far as technicians getting changed information on the work orders.

Satisfied customer

Apr 15, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really happy with the ifleet product.

UX on desktop is a little clunky, but I don't have any good ideas about fixing it.

Efficiency meets old school.

Apr 15, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I started at the company - they were scheduling service calls with a wipe board! The efficiency gained is immeasurable!

Integrates well with QBs, just have a few issues with some of the fields

Apr 11, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Work well with our QBs program, nice that it easily transfers info to QBs, it's not exactly self-explanatory, I've had to call customer service many times to get an explanation of how to do things, on the up side of that the customer service is fantastic and always gets my issues resolved, except one time when I accidentally deleted 5 months worth of schedule with no warning from the program and no way to retrieve the lost information. The other issue I have is how difficult it is to remove some of the selections on drop down lists that were entered by accident. Even after following the step to do that some of them are still there. Other than a few glitches like that it works pretty well.

Smart service has been great

Apr 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We really like using smart service. It's helped keep our calls organized and keep track of everything.

Great for dispatch and love the ifleet

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great for the techs and estimators in the field with their ipads. Also the way it controls maintenance contracts is great.

Have only been using it about a month.

Apr 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend this product to other Heating & Air Conditioning companies. I work in the office and have loved the servicemen on the road doing there own tickets. It frees up alot of time for me. So far i have had only a few questions and the customer service has been phenomenal.

Mostly good experiances.

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: the only issue I have is that it freezes up on me sometimes and I have to shut down and restart but then it will work well again for a long period of time.
I think that there should be longer training and go over more of the program instead of just the basics and then you have to figure it out or call support.

Customer service

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have looked into this type of software for years and we have found that Smart Service was the best fit for our company. It's not trying to take over you existing system, it works with what you have been using for years. The only thing that I would change it some of the customization's are limited. Smart Service does listen to there customers and and are constantly coming out with improved updates based on the feed back. Overall I think we made a great choice.

Awesome

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have looked for many years to find a software program compatible for my business and the accounting software I was using. I tried a lot of others and wasted a lot of money! Then I found Smart Service and it is fantastic! It met all my needs! the customer service is out of this world I dubbed them "Team Awesome" they will stay with you until you get the problem solved or get back in touch with you pronto! Smart Service has made my company look very professional!

Amazing ease of use

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased SmartService w/iFleet to streamline our logistics. After we worked out some bugs and a non tech person got the support they needed to use the program it has become very useful. The customer service is beyond compare and has worked with us through a number of challenges. I would highly recommend this product to any company who is looking to improve their logistics and tracking capabilities.

This product has completely changed how we do business. Scheduleing,bookkeeping is a breeze!

Mar 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Learning curve is to be as expected.Support team is always there to help.

Excellent platform, easy to integrate with Quick Books.

Mar 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transition to the program was seamless, we did run into a few issues but for every question there was an answer. Every day we find more and more benefits of this program.

Works very well with Quickbooks.

Mar 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros...Works great with Quickbooks. Lots of features. We learned a lot from a recent refresher. Would like to be able to generate calls and other admin functions from the field

Customer Service

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Everyone that I have spoken to on the phone has been great to work with.

Very user friendly and excellent support

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Smart Service is a very intuitive program. It's user friendly and once you have the basic knowledge of how it works the learning curve is very quick. The reports section is extremely versatile.
The best part is, if you get stuck on something the support is 2nd to none!!
From the receptionist who answers the phone to the techs, everyone is knowledgeable and friendly. As a person who is in a service business too, I can appreciate the service they give their clients!

Multifaceted tool, organized easy interface, AMAZING Customer service.

Mar 23, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Smart Service is a multifaceted business management tool. The software interface that has been created is easy to navigate and and well organized for the eye. The Smart Service customer service is amazing, from the operator reception technician to the IT techs. Smart Service training covers the broad range uses and functions of the software. The real magic is with the techs that provide the customer service! The techs take time with you to work all the kinks out, and even further they help to dial in Smart Services for the specific need of the company and users.
If your company is looking to become more productive, this is the tool!

Easy to use, convenient scheduling

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Pros, I like the ease of scheduling, customer accounts and the history options to see previous services, the reports and reoccurring jobs make our quarterly based services a breeze.

The Cons, I do not know if it is just our database or what, but it takes forever to open a job on the schedule. Seems like I spend a lot of time waiting for accounts to open, or jobs to open so I can edit. Also, when a job is open and you move it to another time without closing it out, everything you have written gets discarded, you have the option to copy to clipboard but it copies both the public and private job notes so we have to go back in and cut, delete, paste etc. Also, I wish there was a way to mass move jobs from one tech to another without having to go through each tech/day and move them over to the tech they belong on, When using reoccurring.

Great customer service. No down time

Mar 23, 2016
5/5
Overall