Who Uses This Software?

Over 350+ successful eCommerce companies & online retailers have used Rejoiner to generate $100M+ in revenue with email.


Average Ratings

26 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Rejoiner
  • rejoiner.com/
  • Founded 2011
  • United States

About Rejoiner

Rejoiner is a done-for-you email marketing software solution for busy, successful eCommerce brands and online retailers looking to grow faster with email. To date we've helped customers generate $100M+ in revenue. Rejoiner helps customers maximize lifetime revenue per customer with highly personalized cart abandonment & browse abandonment, post-purchase, welcome series, win-back and replenishment email campaigns, whilst proactively A/B testing campaigns to increase revenue generated.


Rejoiner Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Rejoiner Reviews

A true partner to their clients, innovative and effective

Jul 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

Cons: I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

Overall: Revenue! This service provides an amazing touchpoint for customers and they make it easy to implement and manage.

Easy to use, fabulous Team and Support, great Result!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

Making the complex look easy. Effective with a team who know what they're doing

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings at a very fair price with all the features offered by other solution providers.

Their technical and management team have been pro-active with us and our clients. They help us all make the most out of the Rejoiner application but there is still a self service administration area which allows more technically minded customers to tweak their settings & campaigns.

Our clients have been happy with the service and the ROI and revenue improvements resulting from implementing Rejoiner into their eCommerce suite of products.

Cons: The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

Overall: Our clients received significant revenue growth

Rejoiner saves our clients 1000's of dollars every week.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is "set and forget" system or you can explore range of segmentation rules and split testing to boost revenues even further. We are using on some accounts fully managed service and seen some great growth with conversion rates going up double digits.

Cons: For very small sites (making low number of sales) it might be costly but if there's decent number of daily sales then it is 100% sure to result in more completed purchases - both by assisting some and by saving ones that wouldn't have come back otherwise.

Overall: It was easy to integrate with our client shopping carts and we set up it in less than 2h and made first sale recoveries within hours.

Easily reachable one on one experience with people that really know what they're doing.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to structure and know that it's working. Their tech gives me straight numbers on revenue, ROI and potential gains. I like being able to easily grab a snapshot of my running campaigns and A/B Test on the fly. On that note, the effect is felt on the bottom line, measurably. That's more than I can say for other digital marketing platforms that promise the moon and then deliver crumbs.

Cons: Doesn't currently handle my newsletter and other list management needs, but I'm sure they'll fix that stuff. They're always coming out with new features.

Overall: Automating email outreach to customers, helping to nurture them down the funnel and increase revenue. We also see a marked increase in Long Term Value of our customers from continued engagement through post purchase campaigns. Having direct access to a team of designers and coders that can quickly implement emails is great as well. We're a small company that doesn't have huge resources, so this last point is pretty important.

It's been a great experience

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We did not have an in-house platform for cart abandonment emails and needed something fast. This is where Rejoiner came into the picture. It's a quick and easy platform for deploying cart abandonment emails. Team is also very helpful.

Cons: Add more advance testing features.

Great software, great customer service, super easy to set up and use.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No fluff. Just practical, useful features to increase your revenue. Also being the lone marketer here when we get started their ability to take care of all the implementation steps from design, copy, code, and technical support was incredibly helpful.

They also provided great post-launch support in terms of ideas to improve the campaign, and same as in launch they fully executed all ideas, which led to increased performance from all the campaigns over time.

Definitely recommend Rejoiner.

Overall: Increased revenue, and lots of time saved.
No real cons, they're great at what they do. Workflow and communication is very efficient through basecamp, design, copy, and implementation happen very quickly.

Agile email automation / Great solution for cart abandonment

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great outsourcing solution for cart abandonment and other transactional email marketing. If you don't have the in-house resource, you can do it fast with Rejoiner. Most of all, you get the whole package (technical integration, email design, analytics, A/B testing). Teams is agile, knowledgeable and supportive.

Easy to use, measurable results, excellent service and support.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mike, Andrew and the team are great to work with. Their flair for design, compelling copy and measured testing programs provide both a creative and data driven approach to our abandoned basket campaign.

Their abandoned basket solution has been a key factor in our growth over the past 2 years and I can happily recommend their product to anyone looking to recover more of their abandoned carts.

Cons: All in all, there is not really anything that i don't like about the product, particularly with the functionality that we are using. Perhaps the full suite of products they offer is a bit pricey.

Overall: Uplift in sales by recovering abandoned carts. Strong and consistent ROI.

Love working with these guys!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Three things I like the most:

1. It works and we are converting at a solid rate

2. Very easy to use

3. Service - The level of service we get is top notch.

Cons: The only con I can mention is that I wish there was a search function for campaigns. During our peak time it can get messy back there so I wish I could quickly find the campaigns I need to quickly address.

A full turn-key solution delivered with more than a cherry on the top. Professional and pro-active.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We'd tried other cart abandonment services that just could not match Rejoiners pain-free, seamless, feature rich solution. From simple setup and integration right down to creative, Rejoiners wealth of expertise and experience has led to delivering results beyond expectations. The continual optimization and improvement of strategy based on data and learnings with limited man-management really does allow for peace of mind that results are going to improve, not just continue.

Cons: Discrepancies in reporting between analytics and Rejoiners dashboard is a small challenge but the problem lies more with Analytics providers rather than Rejoiner. An explanation from Rejoiner in understanding why there are differences helped us understand.

Overall: Saved time in setting up.
Saved time in managing.
Saved money in creative.
Made money with results.

Mike and the Rejoiner team are top notch.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rejoiner is a very flexible software that allows us to properly segment, target, and optimize aspects of our email marketing. We have been working with the team for over two years and have been nothing but satisfied.

Overall: Rejoiner earns its ROI keep day in and day out.

Rejoiner abandon cart, abandon browse and welcome series.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The uplift in sales. It gives us a chance to capture and engage with customers we might have lost.

Cons: There isn't anything I don't like about it.

Overall: Since implementing Rejoiner I have had nothing short of amazing dealings with them. The product and the service is second to none. Implementation is easy, making changes is easy and they are a very approachable. I would 100% recommend this company.

Recommendations to other buyers: Listen to the recommendations Rejoiners put forward, they are the experts in this and they have seen it all before, it's what they do and they do it well.

Rejoiner is the complete package

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick setup, smart team, immediate results.

Cons: Can get to be really pricey if you start stacking on services.

Overall: We were in the early stages of building up a direct to consumer ecommerce business and we needed a partner that would allow us to trigger abandonment emails. Rejoiner offered us a quick and reliable service to send our consumers cart abandonment notifications. I think we were up and running in less than 1 week. They bring the full package to the table - design, technical help and consulting expertise. We've always felt we are in the best hands in terms of abandonment email marketing.

Recommendations to other buyers: Great for the start ups out there. If you're of a big enough scale, you can probably partner with an all-in-one that will cost you less overall.

Top service and ease of use

Apr 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rejoiner is a great out of the box platform which we currently use for cart abandonment campaigns. However the real benefit is the support team, who provide creative designs and some fun and unique copy perfect for our brand. The reporting platform is also a stand out, very clear and informative.

Full service at a great value

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rejoiner is my favorite vendor to work with. From implementation to go-live and support, they'll take care of everything: idea generation, design, copy, coding, and technical support.
Post launch, they're always willing to further enhance your remarketing campaign, always bringing new ideas to the table. Best of all, their product just works. The results from our campaign have been stellar.

I couldn't recommend Rejoiner more, their team is outstanding.

Must-Have Product for E-Commerce

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rejoiner helps us capture mass portion of our recoverable revenue. The great thing about their service is they help you build the campaign from scratch to launch including creative services which not many agencies do. It is always a two-way interaction which also makes me feel good to be part of the strategy discussion and campaign management. The dashboard is user-friendly and I get monthly updates on the campaign performance directly from the team which helps me a lot in keeping track of my email efforts, especially when I'm overloaded with 13-14 different campaigns!

Great for Growing your Email Business without Increasing Staff

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The great team of email experts you get with it.

Cons: Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

Overall: We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come.

What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost.

Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.

Perfect email / lifecycle marketing for the busy entrepreneur

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome results (significant revenue lift), amazing professionalism, and really fast turnaround on new ideas

Cons: More expensive than doing it yourself, but you get what you pay for

Overall: We signed up with Rejoiner several months ago and they've been, quite simply, amazing. Rarely does one come across a service provider that delivers so consistently, so professionally, and so quickly. We needed a solution for cart abandonment and essentially making sure we were maximizing the value of our clients, and they've done a phenomenal job. The ROI is ridiculous and I don't have to do anything other than give them general guidance and direction. I can't say enough good things about the team over there -- have always been such a pleasure to work with and their service pays for itself. Yes, you can do this more cheaply on your own, but how much time will you have to invest? It's amazing to be able to identify your goal and have people who do this for tons of clients tell you exactly the right approach and implement it at an extremely high level of quality light years faster than we could do it ourselves. If you're constrained on time and have an ecommerce business but don't have cart abandonment, welcome series, cross-sell campaigns, etc. in place, these guys are the answer.

Rejoiner Review

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the ability to change and create what you want.

Overall: I operate a small business and need to run around doing a bunch of different tasks. Rejoiner is great because they have full knowledge and experience on the industry and help you every step of the way. They are great with suggestions and listening to what your business is about then putting that plan into action.

They are also great at giving status and campaign updates. They are easy to get a hold of and will continually update you as your email business grows and changes. I believe an email responder is important to any business and Rejoiner is the top of the class.

Super easy to use, full service solution

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We had no prior experience in email marketing and were originally considering full service ESPs like Bronto and Emarsys. However, we felt overwhelmed at how their email marketing solutions (cart abadon, browse abandon, product recomm.) were bundled into a year long contract. We liked that Rejoiner offers fixed pricing surrounding specific solutions on a short term basis. We also appreciate their expertise in sending emails based on the customer lifecycle. We've been using Rejoiner for cart abandonment for a couple months now and are really satisfied with the results. Mike and his team are very easy to work with and offer great customer support. They've truly been hands on throughout the whole process making the workload incredibly easy on our small marketing team.