Who Uses This Software?

Receptive was built especially for SaaS (Software-as-a-Service) businesses.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Receptive
  • receptive.io
  • Founded 2015
  • United Kingdom

About This Software

We are the leaders in Product Demand Intelligence enabling software companies to make data-driven product decisions by translating demand from customers, internal teams and the market into actionable insights.


Receptive Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management
  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management

Receptive Reviews

Feature Requests and management in a breeze!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how it is versatile and easy to use. Everyone in our company is able to utilize Receptive without massive training. They can get started the same day that their account is set up. In receptive they are able to see what is in the feedback stage, what is being built, and the roadmaps. It's a one stop shop without having to ask everyone how to use it! I also love their blog, check it out even if you are not in the market for their software.

Cons: I wish there was an advanced searching capacity/flexibility, BUT, Receptive uses its own software for its own product -- how convenient! I'm able to stay on top of my own feature requests and what I'd like to have. Plus I can check out their external roadmap published to clients.

Overall: Organized feature requests, client transparency, in house road map visibility, feature request integration with JIRA for real-time client updates, the ability to talk regarding new potential features, competitor advantages due to clients telling-all, business case examples from clients are easier to receive, a place to place prospect client feature requests, ability to search for outstanding, reporting tools, feature analysis on cost vs. want.

Receptive has been a 360 degree turnaround for our company

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I m the product owner at Magnus Health, and we needed to find a better way to organize feature requests. Previously we would dump them into our CRM, but it wasn't manageable.

After implementation and client release, our goals were solved within one month. The software works seamlessly and does all we need to do, and more. All our employees utilize the product, from interns to CEO.

We launched at our Conference which was packed. Upon explaining what Receptive would be, our clients started clapping! It was a large win for us.

We now have a more transparent approach with clients regarding their needs and wants. They feel their voices are heard and aren't hesitant to reach out. We've also had communication between clients for best practices developing without our interaction (this is a big win for us).

I have worked with their outstanding customer support. Working in SaaS, I know turnaround can often be 48 hours. But with Receptive, it's within a few hours. I've worked with my CSM and she has been such a great help, willing to call if I need to be walked through things.

When they roll out new features I can use them instantly. This is one of the reasons their software is great, it's easy to understand and they communicate all changes. One of the new features was the ability to enter Prospect requests. Once this was implemented we were able to get our Sales team 'rockin-and-rollin' with these.

We assessed other solutions but Receptive was the one that beat them all!

Vendor Response

by Receptive on July 14, 2017

Thank you so much for the fantastic review Melanie - we love working with you and Magnus Health!

Receptive, the only Product Demand Intelligence software you'll ever need

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: While looking for a place software where we could orchestrate SalesScreen customer's requests alongside our own internal wishes, I stumbled upon Receptive and was sold right away. Receptive has not only avoided the trap of building a do-it-all product but based on my research they built a whole new category of must-have product for any SaaS company: Product Demand Intelligence. They have taken a deep dive into what REALLY makes customer feedback challenging to handle, and executed beautifully, building a product which is extremely flexible, easy to use yet super powerful.

One feature comes to mind to illustrate how innovative Receptive is: features prioritisation.
The idea could not be any simpler: one individual (employee or customer) marks several features at ¿want¿s¿. The traditional approach consists in letting that individual grade how important each of these features are, to which he/she invariably answers that all of them should be implemented yesterday. Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features. I was personally sold on that feature alone.

Receptive may not come cheap for small businesses, but it is worth every cents for any software company who¿s serious about growing a product that customers want. But I¿d add that Receptive have provided us with more than just a stellar product. They are also great teachers. Each of my recurring chats with their customer success team, brings its lot of puzzling questions, new perspectives and potential improvements, each forcing me to take a hard look on how we handle and could improve the management of our product roadmap. If you are not convinced, spending 10 minutes on their blog should suffice to see that Receptive has a lot of great knowledge and wisdom to share.

I could not recommend Receptive enough.

Vendor Response

by Receptive on March 22, 2017

Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!

The best tool to collect client's feedback

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, support always available to help, no other tools to provide all their features.

Cons: nothing!

Overall: We used to collect manually clients requests and do the follow up manually when we released a new feature. That's was so time-consuming and not scalable.
With Receptive, everything is simple! For my own clients: create a request, vote and decide which feature is priority #1 for them.
On my side, I can:
- let clients who are waiting for a specific feature know that we're building it with a single click
- access tons of data to make the right decision with our product manager. (what's the most popular request for high-value clients, for trials, etc.)
- create a visual roadmap so our clients know what we planned to work on.
Cherry on the cake: their customer service is great.

Vendor Response

by Receptive on December 19, 2016

Thanks so much for the review Kristell - we appreciate it!

Finally, a truly customer driven product development management tool

Sep 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used all sorts of development product management tools, from custom in-house to Microsoft Project online. Ultimately, they end up requiring more time to manage the tool than we were spending writing code. And, we usually lost the customer priorities somewhere in the process. Receptive lets you follow a lean development model, spend more time focused on developing your solution rather than managing it, and most importantly delivering features your customers want! It's the future of managing software development. Oh, by the way they have a some of the customer service we have experienced. We suspect that it's a by-product of them eating their own dog-food.

Vendor Response

by Receptive on September 07, 2016

Brandon - thank you for the review. It's very much appreciated and we look forward to continuing our work with you and the team.

Powerful feedback & feature request portal that saves us time and resources

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very happy with Receptive so far. Our customers have found it easy to navigate and are reprioritizing their requests on a regular basis.

In regards to the customer feedback/feature request portal, Receptive is much more powerful than the other software we've tried. The feature scoring alone will save us a significant amount of time and resources.

The best part in my opinion is that our roadmap is completely transparent to our customers and they can check-in on the status of their requests on their own rather than having to email or call me.

It is also VERY helpful to have Aly as our Customer Success Manager. She is accessible and supportive which is essential when onboarding to a new system. I can recall when I asked if she had instructional materials for end users and within a week she had them available on their website which I was able to provide to our customers.

I find the system very intuitive and the customers I have spoken to agree that it is easy to use on their end as well.

Vendor Response

by Receptive on August 05, 2016

Thank you so much for taking the time to submit a review for us, Jaimie. Really appreciate it and great to see you are enjoying working with Aly too!

Brilliant customer discovery, engagement, and planning tool

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, easy to integrate into my saas. Brilliant feedback and reporting, great support.

Cons: Haven't found any yet.

Overall: Receptive helps me discover what my customers want most. They love the sense that they have a say in the direction of the software (and the unpopular requests from a single customer are easy to bat away). Receptive helps me plan which features will be most valuable to my business , eliminating the guesswork.

Vendor Response

by Receptive on July 15, 2016

Hi Warwick, thank you so much for the review. So pleased to see you are happy with everything!

Delivers a platform and service that we were using 5 others to do.

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A platform that replaced Trello, GitHub, GoogleDrive, email and ZenDesk in one. Receptive reduces the time spent on feature request management by almost 50 hours per month, which for a startup of 6 staff has been game-changing.

Receptive has enabled us to build closer and trusting relationships with clients through transparency, better abilities to listen and being able to be more responsive to their prioritised requests.

As a team, Receptive are supportive, friendly and as passionate about our success as we are.

Vendor Response

by Receptive on July 15, 2016

Thanks so much for the review Sabine. We love working with Beatroot :)

A better product, happier customers and 20 hours per month saved with Receptive

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to finding Receptive, we were using a manual system to tally votes as they came in from customer support and trying to notify customers one by one as features were released.

Receptive takes all of this and automates it, gives us way more insight into customer demand and helps us make data-backed decisions.

Our customers love that we use Receptive to manage feature requests because they know their voice is being heard. It's helped us raise the engagement level of our users by giving them an outlet to provide suggestions and ideas and get involved in shaping our product roadmap.

Integration was really simple, with their javascript widget we were all set up within a few hours. Single sign-on allows our users to go straight to our Receptive dashboard from our app and add, vote, and prioritize their feature requests. The interface is very clean and simple for our users and team members to use.

We have a dedicated Customer Success manager who regularly helps us with any questions that come up.

Highly recommended!

Vendor Response

by Receptive on August 05, 2016

Thank you so much for the in-depth review Josh. It's really appreciated and we love working with SupplyStream.