Who Uses This Software?

Boarding Kennels, Dog Daycares, Grooming Salons, Pet Resorts, Trainers, In-Home Boarding, Catteries etc..


Average Ratings

31 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $47.99/month
    See pricing details
  • Pricing Details
    Priced by modules. Save on subscription by paying annually.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ProPet Software
  • www.propetware.com/
  • Founded 2014
  • Canada

About ProPet

The most user-friendly, and customizable solution to streamline your pet business. Manage your kennel, daycare, grooming or training business with ease and flexibility online. ProPet offers a client portal, online booking, scheduling, secure data storage, online payments, CRM, vaccination management, messages and more. Our customizable pricing engine accommodates almost all pricing structures. ProPet integrates with QuickBooks Online, MailChimp, Stripe & Payfirma. Signup to get your free month!


ProPet Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management

ProPet Reviews

The software is very helpful for our business.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way it helps organize our company and customers. Our customers have said they like receiving the automatic reminders of appointments. We like the use of kennel cards with pictures and all of the details available on the cards.

Cons: When we added kennels to our building we weren't able to add them visually in the the "kennel view" screen where we would have liked.

Overall: The increase in customer base due to ability to organize.

Vendor Response

by ProPet Software on July 25, 2017

Hello Miki! Thank you for your kind words about ProPet. We are so glad that it's able to help out your business and that you're increasing your customer base!

Great Product and Great Support Team

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love how much this has simplified the booking process along with enabling us to better manage and visualize how full our boarding & day care facilities are throughout the day, week and months.

Also love how easy it is to track outstanding balances, secure vaccination records and our clients love having their own personal dashboard to manage their pets' visits.

Cons: There are some parts of our business that the software does not perfectly fit just yet, but the Propet team has been very open to our feedback and has regularly assisted in trying to create a solution that works.

Vendor Response

by ProPet Software on July 25, 2017

Hi Shane, Thank you so much for your kind words about ProPet! We are so happy that The Dogwoods is a part of the ProPet family and are always interested in hearing your feedback.

Excellent from top to bottom! Both the software and the customer service!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility of ProPet is amazing. We searched for a long time to find the right fit for what we do. ProPet does it all and more. Additionally, utilizing the software has taught us a few things that we didn't think of to improve efficiency and increase revenue.

Vendor Response

by ProPet Software on July 25, 2017

Hello Michael, We are so glad that you are enjoying the software and that it's helping you to find ways to improve your business. We are thrilled to have Glamorous K9s on board!

Great, still working though things to make sure it suits all aspects of my business

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use , a program dedicated to the pet industry, excellent support. Vaccination uploads and warnings.

Cons: I would like to be able to have options to book different services at the same time, it can be a little confusing as home visits to book I need to book daycare which is confusing. Booking app would be awesome as my main competitors are Mad Paws and Pawshake.

Be good to have a list of customers as well as the alfabet, as sometimes we don't remember customer names.

Paying online is only through stripe, it would be good to have more options like square and PayPal

Overall: Makes life more organised and less repition

Vendor Response

by ProPet Software on July 25, 2017

Hi Asha, Thank you for taking the time to review ProPet Software! We really appreciate your feedback and we will reach out for more suggestions when we decide to add a petsitting/dog walking module.

Very easy to use, great features, smooth/clean look, awesome price point.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy navigate and to use. It has a modern look that's smooth/clean. It has all the "must have" features for my business - CRM with photo uploads, vaccine history & alerts, "Buddy List" for the dogs in my care, color codes for both clients and dogs, etc. The price point is unbeatable, in my opinion.

Cons: The dog training software is still in beta, so it's a work in progress. If I'm allowed to update my review, I'll update it when the training software is live.

Overall: A very easy to use CRM that allows me to track our new and previous clients, keep track of their dogs goals and needs, add unique color codes to them or their dogs, add other dogs to a dog's Buddy List, etc. This has really made my day-to-day admin duties easier!

Vendor Response

by ProPet Software on July 25, 2017

Hi Meagan, Thank you for taking the time to review ProPet! We appreciate that you are using the Training Module while it's in Beta and are always happy to take feedback regarding it's features!

this package has saved us time and energy...both such important factors forrunning this kind of busi

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: dragging things around in the kennel plan. being able to customise it. immediate feedback to questions.

Overall: Can plan well in advance and transfer inportant info from computer files to something that all staff can easily see and use.

Vendor Response

by ProPet Software on July 25, 2017

Hi Jacqueline, We're happy to hear that ProPet is working so well for Penzance! Thank you for the review.

If you are looking for software that is simple to learn but big on options this is it!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is top notch! Easy to learn software! Always adding new features! The modules can be purchased separately so you can add on as your company grows!

Overall: It has helped me and my staff to be able to better communicate with customers, keep track of their pets needs and predict future revenue.

Vendor Response

by ProPet Software on July 25, 2017

Hi Tracy, Your comments are very much appreciated! We're thrilled that our software is helping with your day to day.

ProPet is amazing! I love how easy it is to use and how we can make it personalized to our business.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can't choose just one thing that I like most about ProPet. I love how easy the program makes our daily tasks. We no longer have to make Confirmation Calls to remind customers about their dog's stay with us - instead they now get email reminders. I also love how everything is in one place & customers can also access their account to see if they have bills to pay, book reservations, etc. We love ProPet!

Cons: What I like least about ProPet is just the fact that not all of our customers aren't really thrilled about the new system. We've received a few complaints that we are going this route but you know what's awesome? It doesn't matter if they are on board or not! We can still use the software and customers don't even have to ever access their account if they do not want to.

Overall: We have already saved so much paper & time with this software program. We are heading into one of our busiest weeks of the year (4th of July) and it has been so easy getting everything together for each individual customer. :)

Vendor Response

by ProPet Software on July 25, 2017

Hello Theresa! We really appreciate you taking the time to review ProPet software. I'm glad that you (and at least some of your customers!) are enjoying the software!

Helped us transorm the way we manage our Dog Day Care business with great professionalism

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The only system out there that I could find which could accommodate the pre-pay vouchers we use in our business and keep the customer records we need to be compliant with our license in a cloud based system. Customers love being able to book and check how many vouchers they have left and it has saved us about 20h admin per week. The customer service and support in moving from our old paper-based system to this cloud based system have been of a "Dimond" standard.

Cons: As we are UK based you have to pay in $, not £ and the excellent customer support is only contactable after 2 pm - minor stuff. Some of the business report tools don't let you integrate the numbers as much as I would like (hence the 4stars and not 5 stars) but to be fair to Pro Pet they have helped me out with a couple and I guess I might not be the typical customer.

Overall: Reduced our admin time by 90% which more than covers the monthly charge. Our customers love that they can order online and see what they have used.

Vendor Response

by ProPet Software on July 25, 2017

Hi Mat, Thank you so much for your kind words. I'm so glad your customers are appreciating the software and that your admin time has been reduced! :)

We like propet

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Good features.

Cons: Not as customizible as we would like.

Overall: We love it. Easy to use and good features. Wish we could customize it more. Our customers seem to like it.

Great Software

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is flexible and adaptable to a variety of dog boarding situations.

Cons: The reports available need some improvement. A daily sales figure(versus money collected) is key. The ability to provide a customer with a monthly statement would also be helpful.

Overall: We looked at a lot of Kennel software before choosing Propet. Overall it is the best for our situation. They have been great at adapting to specific needs. A few issues remain unresolved, for instance you are not able to provide a statement for a customer, but I am sure as time goes on they will have this resolved.

So Happy With Our New System

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The customers account and ability to update their information, send booking requests etc. It has taken away easily an hour of work each day for me entering bookings and customers.

Cons: That there are still some glitches or issues that come up but with that said customer support has always been great and finding a fix or solution. It's a new system there are bound to be the odd glitch.

Overall: We recently switched to Propet from our old kennel software and overall are so happy with the switch!

It's very user friendly and has been easy for all our staff to learn. Does almost everything we'd like it to. It is a rather new system so there sometimes have been the odd glitch or issue but the excellent customer support has helped whenever I need them. Unfortunately they only sell and charge in US dollars and located in Canada I wish they had a Canadian Dollars option.

Overall the switch is night and day from what we used to have and I'd definitely recommend this product!

Super easy set up

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best part for me was that they set up most of it for you. The remaining set up was fairly straightforward and their follow up on my questions had been great. There are a few things I'd like to see added in the future but overall it's a great value and I'm glad I purchased it

Work In progress

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Organized, easy to use.

Cons: Still a lot we have been trying to get resolved, been told its in the works.

Overall: We have started using this program about a year ago, still working out the kinks! rep is fantastic at getting back to us and helping us figure everything out. There is still a lot of aspects we would like to see up and running to help us operate more efficiently (report cards, quick check in, board cards etc). We understand you are all in the process of making ProPet better.

Thank you!

Recommendations to other buyers: Keep up with the fantastic customer service.

Great Potential in their future

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been with Propet for over a year and a half since they started up and have watched their system grow into a user friendly, flexible, multi-component program which I believe would fit just about any business dealing with boarding, daycare, grooming or any other aspect of animal care. The grooming module still needs some work and there are a couple of functions that are not flexible enough for our needs (bulk vouchers being the worst). It makes some of the work arounds very awkward and confusing for both customers and staff. That being said though, our customers really enjoy the ability to book their dogs anytime they think of it on-line; they love the reminders and the fact that they can see their account standing at any time. We have had mainly positive feedback concerning this program and it has helped us eliminate some of our problems, including overbooking, or missed bookings. All in all I would rate this software a solid 4 out of 5 stars with a definite belief that they can obtain a five star rating in the near future. And best of all; their customer service is amazing! Quick, through and easy to deal with, they always either solve the problem or admit they aren't sure but continue to work on it until they can fix it. Can't say enough about their support staff.

Fabulous Support

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to switch dogs from 1 kennel to another during the same stay. The ability for clients to self manage their information and bookings. The ability to list multiple colour codes.

Cons: The inability to make a recurring daycare reservation indefinite without charging the client up front. The inability to set up a package with an inclusion and still have the inclusion go into the calendar as a special service.

Overall: Getting started with ProPet couldn't be easier!! Customer Support has been spectacular and the developers of the product have been fantastic in customizing the software to our needs!

Great Product!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use.

Overall: Our kennel staff has learned together to use the software and all have found it easy to do so. Our customers have also been complimenting us and thanking us for adding it to our services and to our site. They have loved having access to reservations online and said it's easy to use and very helpful.

Great Software that will soon be cutting edge

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to move dogs from one kennel to another during their stay! Customer portal will be great!

Cons: Inability to book an ongoing daycare reservation without billing the client up front. Inability to include an add-on in a package that actually goes into the calendar for reporting.

Overall: Thank you, Customer support for your absolutely awesome support. Looking forward to the daycare enhancement for indefinite bookings!!

Recommendations to other buyers: You will have the whole package when you are able to introduce occupancy based pricing. For example, $30/night when occupancy in below 50%, $35/night for occupancy rates of 51%-90% and $40/night when occupancy is higher that 90%.

Vendor Response

by ProPet Software on January 16, 2017

Hi Stephanie, Thank you so much for reviewing ProPet! We're glad that you like the software, and appreciate your feedback and all of your suggestions.

Made My Life A Whole Lot Easier!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I own a new business (less than 2 years) and from the beginning, I have tried numerous booking systems but all of them came up short until I found ProPet. My clients find it very easy to book online and I love how all the necessary information is in plain sight.
Booking is now a breeze and my life is a whole lot easier.

Vendor Response

by ProPet Software on January 12, 2017

Hello Billie-Jo, Thank you so much for your review, we really appreciate your comments! We love having Calgary Dog House in the ProPet family.

The best booking software HappyPooch has ever used

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The way the customer pages are laid out - I can see all their info as well as upload questions and forms for them to complete.

Cons: Takes too long to book simple grooming appts. Cannot book repeating pack walks easily. I basically never check out grooming appts because takes so long on a mobile version.

Overall: Customer service is above average, the program keeps improving, and it meets all my business needs except for booking pack walk services with ease.

Recommendations to other buyers: Add the ability to click on calendar and book grooming appt with all the usual details. Please improve repeat walk functionality!

Vendor Response

by ProPet Software on January 12, 2017

Hi Tia, Thank you for reviewing ProPet! As our Grooming module is still in it¿s beta phase, we are continuing to make improvements. We always appreciate your feedback!

Can't do without it!

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros:
Ease of use, functionality, flexibility
customer service is awesome.
No limit on a number of clients or runs.

Cons: Limited reporting abilities (financial especially) but told more coming...

Overall: In 10 years we've got from our own spreadsheets thru 3 different purchased software packages. Demo'd several more. Experience has been overall frustrating to find the solution for our needs. Kept having to change how we do it to match how the software can support us. Propet is the most intuitive, customizable solution available. We signed on back during their beta phase, had a couple small bumps along the way but customer service is amazing and they not just fix but improve things. Regular on-going updates provide more features and improvements often. Still a couple minor things on my wish list with them but confident moving forward they will the forever solution. Cost is a bit higher than we paid for installed software options but feel it's been worth it.

Recommendations to other buyers: Highly recommend them!

Vendor Response

by ProPet Software on January 12, 2017

Thank you very much, Catherine, for your review of ProPet. We are so glad to be your permanent solution!

Fantastic!

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's organization, customer record keeping, online booking ease, and overall cost.

Cons: There are a few bugs here and there and a few more features we would like implemented

Overall: ProPet is fantastic! Once Brooks Canine Center switched, our organization increased, our customer satisfaction increased, and our overall workflow and productivity has drastically gone up. I cannot recommend ProPet enough to anyone in the pet care business!

Recommendations to other buyers: I would love a dog walking/pet sitting version!

Vendor Response

by ProPet Software on January 12, 2017

Hello Colton, Thank you so much for your review and for recommending ProPet! We would love to have a dog walking/pet sitting module as well, and strive to become all-encompassing in the future.

Great Software

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We love this software. We tried out many others before ProPet and I can say that this has been the easiest to use and it has a wonderful user interface. Customer service is awesome and they listen to each of your concerns as far as adding features and functions. We have no complaints so far.

Vendor Response

by ProPet Software on January 12, 2017

Thank you, Heather, for your great review! We are always happy to consider our customers¿ suggestions.

Amazing customer service

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I recently switched to Propet from a different software and they have made the transition seamless. Amazing customer service that always has rapid and helpful responses. They appreciate feedback and will work with your individual situation/business.

The software itself is easy to use, the layout is nice and intuitive and it's easy to go back and change details in the past. It automatically emails clients booking and invoice confirmations. It does everything a daycare and boarding interface should. Overall I'm loving my decision to switch.

Vendor Response

by ProPet Software on January 12, 2017

Hi Casey, We are so happy that you chose ProPet; thank you so much for your kind review. We look forward to our future with Canine Existence!

Unmatched!

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!

Cons: If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".

Overall: I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project

Recommendations to other buyers: Don't hesitate to call customer service if you need it. They are fantastic and generally find a solution for you. The best advice I can offer is to SUBSCRIBE!!

Vendor Response

by ProPet Software on January 16, 2017

Hi Colleen, Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us. I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email.

Simply Amazing Software. A must for any kennel large or small.

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: No signature in the reply function with email communications. Every business has signatures in their emails to remain professional. I have to type a full signature each time I reply and there is no logo or links our website.

Overall: I have had the pleasure of watching ProPet grow into a "must have" online booking software. The fact that it is not only easy to use but functions well 100% of the time is wonderful. It fully integrates with QuickBooks Online and saves hours on data entry for receivables. The support is friendly and prompt to respond. Not only am I an avid user for Sunnidale Boarding Kennels but a fan! Keep up the great work!

Vendor Response

by ProPet Software on January 09, 2017

Hello Mitch and the Sunnidale team, Thank you so much for your incredibly kind words. We are so lucky to have had you in our Beta program and as a continued valued member of the ProPet family. We love getting feedback, and since submitting your suggestion we have added the signature option! To include it in your emails, please go to Settings > Templates > Email and Notification. You can add your signature to the very last field titled Message Signature.

Like having a Assistant

Dec 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Have used other software. Love using Pro Pet it is like have a full time assistant. This software reduced my day by 2-3 hours.

Best Kennel Software in the World!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After trailing the majority of kennel software programs from numerous countries over 12 months, ProPet is the best by far & our search is over.

The customer can book directly online & manage their whole booking from start to finish & that's what we were looking for. As a small business this saves us tens of thousands of dollars per year on administration time.

The ProPet support staff are amazing & efficient & its exciting to see updates & new features being added all the time to make it even better!

Vendor Response

by ProPet Software on November 22, 2016

Thank you very much for taking the time to write such a wonderful review. We are thankful to count Sydney Pet Resort as a member of the ProPet family! We look forward to a long and prosperous future together.

BEST PROGRAM AND CUSTOMER SUPPORT EVER!!!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The program itself has helped our business in so many ways and the customer support is the best support we have ever experienced. They are an amazing team that works well together and one that we count on sometimes daily... They are for sure more than just a business to us...

Helpful Pet Business Software

May 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is a must for any pet boarding/daycare business. It is beyond helpful as it gives you the opportunity to do everything in one shot instead of having to use multiple softwares or websites. It's also very useful to your clients who can update their info, submit requests, message you and pay for services in one stop.
The invoicing can be a little tricky as it uses the Stripe system to pay and takes a bit longer to receive the money, but other than that this is hands down making our dog boarding business that much easier to maintain.
We look forward to the continued usage and partnership with Propetware.

Feature Rich, Intuitive with Premiere Support Highly Recommended

Apr 23, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This application is stable on all platforms. very easy to use and navigate. Ease of use is key in our environment staff ramped up quickly.

The staff are a pleasure to deal with both responsive and knowledgable of customer requirements and industry needs.

Highly Recommended