Visibook

4.5 / 5 216 reviews

Who Uses This Software?

Fitness trainers, music teachers, acupuncturists, massage therapists, crossfit gyms, user research and interview signups. Anytime you need to eliminate the hassle of scheduling customers!


Average Ratings

216 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Visibook
  • visibook.com/
  • Founded 4
  • United States

About This Software

Simple, powerful, appointment booking tool that you and your clients will love! Use the scheduler anywhere: the app or any browser. Customers can book with ease using the Visibook app or online calendar. EASY BOOKING AND CUSTOMER TRACKING REDUCE NO-SHOWS INDIVIDUAL AND CLASS SCHEDULER PAYMENTS TOOL CLIENT MESSAGING AND NOTES SIMPLE, FREE SET UP CONTROL YOUR SCHEDULE WORK AROUND YOUR PERSONAL CALENDAR LESS EMAIL AND HASSLE MANAGE STAFF MULTI-PLATFORM TOOL


Visibook Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Visibook Reviews

The best scheduling & calendar integration

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the multiple choices available for each option:
Person-can add multiple company personnel
Service-can list different services, even rates
Time-can list different lengths and starting times

Cons: Full calendar invite between customer and company representative would be good so that we can see when someone accepts the invitation directly in the invite. (But I do recognize that it is redundant when the customer is requesting the appointment via Visibook on the first place).

Overall: Complete control over calendar integration

This program is so easy to learn - to teach - to use. Thank you

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything is in one place. Once you add a client, you can add notes, private notes, service times, etc. So easy, so responsive. We love it.

Cons: The only time lapse is when you type in the city - then you have to go to the drop down box to enter the state. If we could put in the zip code and the city and state auto fill it would save a lot of time.

Overall: Easy to learn - easy to teach - easy to use. Just what we needed for our Food Pantry.

I used this software to have my staff schedule their own Annual Evals.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use, convenient, links to my Google calendar, the staff were able to schedule and reschedule their own appointments.

Overall: Saved me hassle of scheduling

I was contacted by the CEO. He was very helpful! fixed my issue in minutes! Awesome program!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software is very easy to use. If you make a misstep Tech Support responds quickly. I had an issue not seeing one of my services available. Tech support knew what the problem was right away. Thanks!

Overall: One thing I would Update is adding Massage Therapy as an Industry in your drop down menu.

Amazing

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love everything about this app. The customer service is awesome as well very responsive and corrects any issue promptly

Cons: The only thing I don't like is once a customer pays I can't cancel without refunding them my mom-refundable deposit

My business schedules appointments weekly

Jun 09, 2017
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use and quite useful .
Look is appealing. Text reminders are very helpful.
I like the ability to operate from the desktop or app. Overall a pretty good product.

Cons: My business requires certain bookings to be done 4 days in advance. There is no way to do this through visibook

I'm more than happy with this app

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easy way to manage the schedule , to add or changes service and to add neeed customer . I can reschedule

I like it . So far so good. It takes a little getting used to.once you get it down it's pretty easy

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it sends confirmations and text to customers. We only use to schedule our appointments but I like the option where a custom can make their own appointments. May use that in the future. I like getting confirmations when someone makes an appointment and the final reminder about appointments for the next day.

Cons: I feel it could be a little more user friendly. The training on how to use it could be better. When we add a new service it's hard to get it the new service to show on the schedule.

Overall: Helped us to stop using paper schedule book.

I love using Visibook for my scheduling. It's so easy and keeps me on track with my day to day.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy and the texts reminders. It keeps my clients information stored. My services and pricing all at my fingertips.

Overall: Client scheduling

Best scheduling app out there!

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The app is easy to set up and use. My customers have adapted to using Visibook to schedule their appointments with ease.

Cons: Honestly, I love everything about it! The only aspect that I feel could be changed (and it could be my error and it the app's error) is when I need to switch customers in appointment time slots- I have to cancel one appointment to be able to use the time slot. It would be nice to be able to choose any time frame- even if it is already occupied by another customer.

Overall: I have been able to completely remove myself from my customers' scheduling process. I no longer have to juggle my availability with my customers'. They can view my open appointments and schedule accordingly.

Excellent tool to help save my time! This is a true time saver.

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The time saved in making appointments. Easy to use for the client as well. It is also very easy to set up and to expand to my team.

I cannot do without this appointment application. Very essential for my business!

Apr 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and can be accessed from my iPhone, Android phone, iPad, or computer once I have an internet or data connection. Clients are informed almost immediately, and any scheduling conflicts are eliminated.

Cons: The only thing I would like to see integrated with the software is invoices and receipts. Other than that, it's a great application.

Overall: The online scheduling makes me look more professional, and my clients appreciate the scheduling times I have available,

Great app ! Affordable and convenient

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to add services and prices

Cons: The url tag, i wish you can customize it! easier to send to clients and to remember

Overall: Works great for the type of services my business offers!! Very affordable as well, compared to other companies

Vendor Response

by Visibook on April 27, 2017

Hi Marilyn, Thanks for your review! You can customize your URL under "Share Your Calendar" from the main menu. Let me know if you run into any issues. Brian

Very happy with product

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple , easy to use

Cons: Few glitches with enrollment, but I thing they have fixed

Overall: The scheduler is very easy to use for me and clients on line. Love the instant reminder ,24hr reminder and the upgrade to a rescheduling opion. Overall basic but very happy with it!

Great software and always fast customer service

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy access from the phone and being able to add contacts.

Cons: Wish it could connect to phones contact list.

Overall: My experience has been pleasant and right now I have the free version. However, I as my business expands I will be moving to the paid feature.

Recommendations to other buyers: n/a

Great app but missing one thing

Apr 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this app! But I wish it sent a reply from the client so I could track the customers that are keeping their appointments. I've had plenty of clients that received the confirmation text the day before cancel the day of their appointment so I have no way of knowing unless I receive a yes or no or reschedule. Other than that, great app!

I love Vistabook

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use

Cons: Not sure

Overall: I run a successful home based business with over 2000 team members. Visibook has been a lifesaver. It's so easy to share my calendar with my team and let them schedule appointments with me. It even allows them to choose which type of appointment. It's also been awesome to set my hours and be able to communicate that effectively with my team. I share VB with everyone!

Recommendations to other buyers: It was easy.

Amazing Program!!!!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Affordability, ease of access

Cons: Can't switch an appointment, you need to cancel the appointment you have then create a new appointment.

Would be nice to have the ability to add in days or times that you can't or are unable to book appointments and even have holidays showing on the calendar.

Overall: Have been looking for an application like this for years for my company. The ease of access is phenomenal. Only thing that I would like to see is a reschedule button instead of cancelling an appointment completely, instead being able to change that same appointment to a different time or day. If that's not possible that is ok. This is still an amazing program and so very affordable! Don't change!!! My clients love it and so do I!

Above and beyond

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and attractive

Cons: Nothing honestly, all the updates I would have suggested have been done. Seems like y'all are on it.

Overall: Ive been looking for an easy to use booking system for months and Visibook has offered a great looking, easy to use and easy to understand service that goes above and beyond my expectations.

Recommendations to other buyers: Keep updating as much as you do. Im less likely to complain when your already on top of potential problems.

The Barber Den

Mar 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very straight forward , easy to use.

Cons: Picture's, you can't upload pictures

Overall: I love everything about the site. The only negative or downfall for me is that you can add pictures to the service that you are offering. Being a barber most client's would love to see pictures of your work.

I love visibook

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using visibook for the past few months and I absolutely love it! My clients love it as well! Very easy to use!

love this app

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Just one thing kind of on my way when i schedule my clients through the phone "set an availability" tag keep popping out right where i try to put schedule timing

Overall: Love this app, it is easy and it is free ,specially for just starting business IT IS AMAZING.They keep updating and it is getting better and better to use.I am Happy with it

Best business app!

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendar sync with Google, easy setup, communication with customers, appointment reminders for customers and myself, easy to follow calendar link, much more

Cons: I would like to have the ability to set a location for each appointment. I perform my services at local fields in our area.

Overall: This app has become a staple in my daily business operations. All features are extremely easy to manage and the Google calender synchronicity is phenomenal! Easy to communicate with customers, easy to manage appointments.

Recommendations to other buyers: It's great! Thanks.

Simple, Clean, User-Friendly Product

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It was free. This gives small businesses and startups the opportunity to test out the product and see if it truly helps, which I am sure it will.

Cons: There's no feature to block out time. It would be nice to have a feature on the calendar where you can block out time so that customers cannot schedule anything during that time. So maybe the ability to click on the calendar to create a block, then click and drag the bottom (or top) of the block to expand it to block out the time desired. Or even if there was a "Hidden Service" option where you can manually create your Services that customers would not be able to see or select.

I spoke with customer service and was told that they were working on this feature.

Overall: Booking appointments can be a hassle when going back and forth with clients while playing phone tag. Visibook helps free you from setting appointments. The user experience is clean and simple for both the calendar administrator and the customer. The Technical/Customer Support team responds quickly too. You can't beat that with a stick.

Recommendations to other buyers: I haven't used this software enough, but so far, I do not have any additional advice.

It's just AMAZING!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ablity to text reminders

Cons: I wish you could book an appointment for any time of the day for example like 3:25 or 6:45 instead of 6:30

Overall: I just told someone yesterday about how awesome this service is. It's the best booking application I have used. I use this to book my sessions as a photographer. Makes booking easy and takes care of everything on the back end by texting my clients reminders

Vendor Response

by Visibook on March 06, 2017

Hi Keelan, Thanks for your review. Just fyi, you can book at an appointment on any quarter hour increment, for example 6:00, 6:15, 6:30, or 6:45. Hope that helps! Brian

Simple and inexpensive

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Thank you for an inexpensive way for appointments two months per year! I have looked for years for a simple planfor my small single person tax office. The app is simple to use and a great help in tax time to keep me organized and not missing a client.

Service picture

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: No pictures for the service

Overall: Overall I like Visibook and think it's a very easy and useful site. I just wish you could add pictures in the description or a service picture for the title, would make it a lot more easier for customers.

Recommendations to other buyers: No

My clients love the reminder texts

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Text reminders to clients.

Cons: It's slow to upload, editing features are non existent as are search options, unless you are already on the clients service,.

Overall: Great support and customer service. Very easy to use. This has been such a boon to my practice. The only crtitique is that it's slow to upload and search features are limited.

Recommendations to other buyers: It's significantly slower than iCal or google cal.

Good scheduling app

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and can add other providers to my calendar

Cons: Is a little expensive and needs an administration provider and more access to tools

Overall: I started using Visibook for my music classes. It has been good. However, it's a little pricy for what you get. Overall this app works fine. I wish we can add an administration provider.

Recommendations to other buyers: No

Great App for helping our business run smoothly

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: To be honest, I feel lucky to have found this app. I was struggling finding a suitable app that wasn't outrageously priced. Once you have understood how to set up the various components of the app. It is very simple.
The only thing I would like to be able to do is have a 'recurring appointment' function on the 'classes'.
Very easy for customers to set up. Easy for staff to see who's booked in. Overall, really happy.

I love this app!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Easy on the eye
Not overwhelming

Cons: Can't book earlier or later

Overall: Such an amazing app. I am able to use it with ease all the time. Helps me with work and keep organized. Highly recommend.

This program is great and easy to use!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: inability to have automatic messages sent once they schedule the appointment

Overall: I used this to schedule appointments for school. It was really easy to send out the link to my study and have people sign up. The program sends you and the people that make appointments reminders the night before. You are even able to send direct messages to your contacts which makes conversing extremely easy.

Makes scheduling my clients easier

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I love that I can send messages instantly. Clients have power over their schedule as do I. I only wish there was a wait list option so if a session is full someone can register to be notified if a spot opens up in a specific time slot.

Visibook has made a huge difference in my work

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, and comprehensive features. Great price.

Overall: I used to work in a group practice where someone scheduled my appointments for me. The number of "no shows" was significant. Now that I use Visibook paired with my website, my clients rarely miss their appointments. With its automated notifications, I don't have to worry about people forgetting their appointments, and they have instant access to my availability.

Recommendations to other buyers: Paypal integration would make it better.

Visibook gives me peace of mind.

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Text reminders. #1

Cons: Can't block out days that I'm busy or away for business.

Overall: You need to currently stop paying for whatever calendar program you are using right now and switch to Visibook. I switched over from Mindbody's calendar- which Mindbody's pricing has gotten out of control - to Visibook and I am waiting for the hammer to fall. It has not. I am 2 months into using this program and Visibook is amazing. It has everything I need for my small business, and more. I love the email reminders for clients, but they get text reminders as well!! Amazing! Much better than just an email in today's world.

The calendar is easy to use and the App is great. A few tweaks would make this perfect, but I am not complaining.

I am super happy with Visibook for my small business. Unless they start gouging my wallet, I will not be switching from them, ever.

Recommendations to other buyers: I do not want to pay a heavy cost for this calendar. So I'm reluctant to add any features I'd like. Right now I am super happy with the software.

Good to begin

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very good app for beginners but need to be improved, some changes will make the app excellent and more functional

Best customer support. Great features but the interface could use simplification.

Feb 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have used Visibook for a few years and have seen it evolve. Great for most booking requirements. Best customer service I have experienced. Would like to see a simplified and faster interface as well as options for multiple bookings from the same person. I often have parents with more than one child attending the same coaching session. Currently two accounts are required to book two slots of the same session. Would also like to see more pricing options/discounts for folks that book multiple sessions.

Life changer!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and if I have questions there is Teck support and I get a response back within 15min. Usually. The email reminder and sled bookings for clients helps save me time.

Cons: The text messaging doesn't work in Europe(were overseas for work) I can not book personal appointments without making it on my actual list of services. It would be nice to be able to use this only calendar. Even though it connects to google calendar it only shows appointment on google not when I look on visibook. It would be nice if they showed the same view.

Overall: I can not tell you how helpful this app is for my nail business. I get notifications when people book, it send reminders and is SUPER user friendly. Thank you guys so much for all the Teck support(I ask a lot of questions) response time is quick!! Price is way too cheap!! Shhh don't tell them! I pay for the 150 booking a month if I had to pay a receptionist for the same time it would be so much more. Thank you, thank you! For making my work load that much easier.

Recommendations to other buyers: Get this app fast!! Great money saver, time saver and easy to use!!

Great software, only a few tweaks from perfection for my purposes

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Web version and iOS

Cons: Big blocks of bookable time don't say so in the middle - bookers sometimes think it is blocked OUT.

Overall: I use this software to aid in scheduling appointments. Many of my counterparts are scheduled by facilitators of some sort, so they themselves must check with one or more participants on their end. The facilitators typically deal with this problem by asking me to "give them some times". However, this represents a commitment of times that cannot then be available for other appointments; with multiple meetings in the air pretty soon I am maintaining a calendar of potential meetings! Visibook allows them to schedule with my real-time updated calendar, avoids the pre-commitment of time slots, and allows more flexibility for everyone.
Some feedback: 1: sometimes a first time booker first sees a long block of scheduled times with no indication of whether it is available time or not-available time. Some watermark or floating legend would help, particularly in the mobile app. Even then, it's a new concept for many, it seems, so often I end up using it when they call me with a specific time. In general love it!

Recommendations to other buyers: It would be great to be able to add an account-owner (me) small comment to a booking, as even with a category of service, there are sometimes details that would be nice to see. (But visible to me only). like: this weeks topic is____, or "wants to complain about....pull up history"...

Great app.

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: First time salon owner so easy booking app and it don't have to be downloaded for other to book appointments

Love this app!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive and ease of use.

Cons: Non

Overall: It has everything I can ask for. I've tried other appointment apps and non of them can compare to the ease of use and price.

Great tool for small businesses

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reminders to clients and myself about upcoming appointments

Cons: The inability to send personalized text messages and the way the app has you choose an appointment time (not accurate and can only book appointments in 15 min intervals)

Overall: Overall, I love the app!! It has reduced my no-shows dramatically, which is awesome because I drive to my client's homes and if they aren't there, I don't get paid!! I don't use the app quite as intended... I have the text message set up to read "please call or text me to confirm your appointment" for the next day. The message my clients receive is kind of choppy because that wasn't the intention of this feature, but I works out well enough. I also love that I get my own reminder message at about 6pm because then I will check if everyone did in fact confirm their appointment.

I don't use the availability function (where clients can book their own appt.) or the pay function, so I am not sure how well those work. The only 2 things I would like to see changed are 1) the ability to send personalized messages to clients via text message (like you can with email) and 2) an easier way to choose appointment times... when I book an appointment I sometimes have trouble choosing the time I want. For instance, if I want to book at 8:45, sometimes I will get 8:30 or 9:00 depending on where I click on the time slot area, and I have to go back and start over. It's not huge, just a minor inconvenience.

Massage Matters

Feb 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Goo app. Only one issue: setting the availability times. Im unable to put 15min between each appointment. If i can do that..this is a keeper.

This has been so helpful to my buisness!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability for my clients to book with ease and for me to keep track of when I saw them last and what services I provided!! It's helpful for new clients and returning clientele!

Best scheduling app

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does all the work

Cons: Not really major but sometimes it'll still show as if I have available appts and I don't. Literally only complaint but still doesn't allow clients to book so thats ok.

Overall: I love that I found visibook. It's so easy to use and very handy. It took a load off my back. It's like your own personal assistant.

Recommendations to other buyers: By far the best

Needs improvement

Feb 22, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: The app is good at what it does but I think it should have a iPhone 3D Touch option. I would like to be able to see today's appointments at a glance when I 3D Touch the app or be able to see my notifications at a glance. IMO the app is still sluggish and I shouldn't have to always log back in when app is updated I guess that's about it

Satisfied

Feb 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the fact my clients can get on and make their own appointments

Cons: I do believe that the program itself can be a little bit different need a button to add more than one service to one client need also to be able to change time without cancelling the appointment

Overall: I think this program is great I do believe there are some things that can be added and be different about it but overall it's good

Pretty good but not perfect

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fairly cheap. Easy to use for my clients.

Cons: I cannot edit an appointment. I have not figured out how to book a lunch. You cannot sync appointments between ones you book for the customer and ones they book for themselves so that they can see ALL their appointments, even the ones that I booked for them.

Overall: For the price I can't complain. But there are some annoying things, like not being able to edit an appointment. If you need to move an appointment by 15 minutes you have to delete it then re-book it. Also it would be great if there was a way to sync appointments that my customers book for themselves with the ones I book for them. In some cases they book for themselves, and in other cases I book, but they can only see the ones they book for themselves. But for the price, I am happy. My clients all say that is really easy to book as well, they like it.

Recommendations to other buyers: Before you start using it with your clients play around with it for a few weeks! It's free at first so there is no commitment.

Clear and concise!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Overall: Love how Visibook is very easy to use they offer great pricing for young up coming entrepreneurs like my self.

Inexpensive solution to no shows!

Feb 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Txt messages reminders

Cons: Slow to upload, searching isn't an option, no edit option for appointments

Overall: Visibook is a great little app. My clients love the text message reminders! Customer service has been wonderful and all around I'm very pleased. Its a little slow to load and I do wish it was easier to edit appointments, but hopefully all that will come. I'm very pleased.

Best of all scheduling programs I've tried

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dedicated app
Simple interface
Available help from within app

Cons: Cannot reschedule..must cancel appointments rather than change time or date

Overall: I've tried several similar programs. In schedule mostly in my phone so having an iOS app is imperative. It has a simple and easy to use interface. My only wish is that I could change times rather than cancel appointments.

Recommendations to other buyers: No

I love Visibook

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the texting notifications as well as how my clients are able to prepay for their services.

Cons: I wish there was a way that my clients could put a deposit on their appointment spot. So if there is a no call no show I am in a way paud for the wasted time.

Overall: I am a small hairstylist and I was having trouble keeping my appointments straight in my school notebook. I looked up booking apps and saw visibook. I read the reviews and felt like going for a test drive. I fid visibook not only easy for me but as well very easy for my clients to book and pay for their services. I also love the text notifications I and my clients receive. So this is definitely an app I will be using for a long time. Thank you!

Recommendations to other buyers: No. Its Great!

I really enjoy this! Keep improving!!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it's free

Cons: None at this time

Overall: Great experience. Haven't had any issues with scheduling or scheduling appointments. Appointment link well with my Facebook business page and works like a dream

Recommendations to other buyers: None at this time

Visibook is Awesome

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the experience that I receive as well as it being a very plesent experience for my customers.

Skeptical about online appointments!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Sending out text and emails reminders

Cons: Clients have a little bit of a hard time using it

Overall: I was really nervous having an app make my appointments for me. Allowing clients to view my calendar and set their own appointment with visibook had made my life so easy. Visibook emails you or text or both whatever you choose. It also keeps track of how many appointments you have a month and that makes for easier subtraction when a client has a package with multiply services. Plus they are free up to 50 appointments. I will use them even when my business gets busier and I have to pay 9.99 a month for unlimited. Thank you visibook after 12 years of being in business I have finally got into the 20th century lol.

Recommendations to other buyers: Keep it free for 50 appointments and you should do well.

This app is GREAT

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The scheduling

Cons: Would like to see sales summary page

Overall: The app is amazing easy to schedule and easy to understand.

Fulfills my Business Requirements Very Well

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: There are many great things about this app. Clean, user-friendly design. I love the chat-style and prompt tech support. I appreciate that Visibook lets you customize logo and certain elements within the app. I was able to set up my account and calendar within minutes, and that means a lot to me because I'm a busy person. I tested out many other booking apps before deciding to use Visibook. None of the other apps offered such a clean and user-friendly interface. The pricing for various usage levels is more than reasonable with the first level being free of charge. Some things that I hope Visibook will incorporate in the future: clients to purchase packages instead of only a la carte; students reschedule classes on their own without my involvement; sold-out appointments to still show up on the public calendar; generate a waiting list; option to not refund clients even if they cancel by cancellation cutoff; send invoices. I would be willing to pay more money for these extra features.

A little more control

Feb 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and self-explanatory

Cons: Nothing

Overall: 1st I'll say visibook is a great product. I would like the option to have texts from the app to my customers come from my actual number instead of another phone number. I would like the option to attach different free payment apps like square cash app if possible.

Recommendations to other buyers: No

Is so practice

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Is very easy

Cons: Everithing

Overall: Very nice aplication
Is very easy
Has a nice Features

Appointment Reminders
Automated Scheduling
Calendar Management
Group Scheduling
Online Scheduling
Payment Processing
Recurring Appointmen

Recommendations to other buyers: No

Simple but difficult

Feb 22, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Clients have experienced it difficult to make 1/2 hr appointment and some had an hard time using.... for me the the set up was complicated at times and took awhile to figure out..

Great utility application

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: great accessibility and ease of use

Cons: takes a few minutes to get up and going

Overall: This app has saved my butt more than once! I set it up for students to use a QR code to make appointments and it's been amazing!

Easy to use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use

Cons: Kind of hard to reply back to message

Overall: I love this calendar I don't understand how was I running my business without it I love the fact that you can into it with your Gmail account and anyone in your office has their own personalized calendar also I love it I love it

Recommendations to other buyers: Simplify the process and replying to the messages to the calendar

Simply amazing!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been searching for a calendar for my business that is user friendly and efficient, this is it!! Had a small glitch that tech support fixed instantly!

Unusable since the update

Feb 11, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Not easily used. I am considering finding a different app for my calander.

Overall: Before I updated my app I could book appointments. Now things are different and there are no directions. Help

Vendor Response

by Visibook on February 13, 2017

Ev, Sorry to hear you are having issues booking appointments. I'd like to understand better what update changes are making it difficult to use Visibook. Please contact us through Tech Support.

Amazing online styling appointment book

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reminders to the client and stylist

Cons: Being to book clients after 5pm

Overall: I've found this app to be very convenient . It is detailed and easy to book clients . You have the opportunity to put in the service that the client will be getting done. I am impressed with the 48 hour reminders to the clients and the reminders to the stylists.

Vendor Response

by Visibook on February 05, 2017

Hi Dana, Thanks for your review! Just fyi, you can adjust your calendar hours under calendar settings (upper left menu). That will enable you to make appointments at any time! Brian

Small Pilates Business

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very straight forward

Cons: I wish my clients could still see the class even if it is full.

Overall: I was looking for something other then Mindbody to help me organize my Pilates Clients. This was exactly what I needed except one thing. I with my clients could see if the class is filled without it being taken off of the schedule. That way they know you must sign up sooner ; ) Other then theat it has worked well!

Recommendations to other buyers: Thank you for providing an option for small businesses that we don't have to pay an arm and a leg : )

Great for start-ups

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is free, that it syncs with my calendar and that they have an app for my iPhone.

Overall: I am a start-up health coach and find Visibook to be a great value to my business. It is easy to schedule my availability and let my clients book. As my business grows, Visibook can grow with me. It is great that the basic program is free.

Nice and easy

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for an online software and I downloaded apps for 2/3 of the salon software programs. Visibook was free for the first month and after that at the most was going to cost me. It was nice and easy and the technical support was helpful with any questions or difficulties. The only thing that I wish it did was rotate in landscape mode with my Samsung Tablet, besides that it's great! Thank you Visibook for making my life easier.

Good Product

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy scheduling

Cons: There is not a cancelation button

Overall: There are certain things I would change to make mental health/substance abuse scheduling easier, however it is a good product for the price!

Vendor Response

by Visibook on February 01, 2017

Hi Nicole, Thanks for your review. When you click on the appointments you have scheduled, you will see a panel come up with an option to cancel the appointment. Hope that helps! Brian

Visibook review

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i like the phone app easy to access, once you get your information set up in it it works well. i like that it has Payment Processing within the App. And the option to share my calendar.. :)

Cons: little more user friendly

Overall: so far my experience has been good. I have only had a few difficulties with the APP.. getting my appointment times to correctly and trying to set up service info and prices in the app. It could be that I just have to get used to the way the App works..

Recommendations to other buyers: not at this time

My business support.

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: The art of managing people and time is not a new concept. The vision app makes schedule management easy for me and my clients. We both get email reminders of scheduled appointments. This helps me focus on preparations for my sessions with my clients. The vision app color code system helps me distinguish who am seeing and the nature of the session at a glance. I do not think my business will be productive with this app.

I love it!!

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that my students can see what I have open and pick their lessons without me having to do it myself

Cons: The fact that it charges a fee for people to pay ahead for their lesson

Overall: I use it for my students that do riding lessons and it works great!! It's been great so far and I love it!

Great App!!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I've tried a number of scheduling apps and this one if far better and so much easier to use than any other!!

Cutie Pies Salon

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's an ok app for scheduling appts. The customer service representative respond quickly to technical issues that may occur when using this app. It is alot cheaper that styleseat.

Organize your schedule

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I love this app. Easy yo use carry your appointments on your phones the reminders are great. My clients live it and very affordable. Thank you Rhonda

Needs minor tweaks

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use on your phone.

Cons: Reminder should be set a few days ahead of the appointment.

Overall: Get app, but I would like you to give you confirmation that your client has seen their appointment reminder and if the appointment reminders could be sent 3 to 5 days before the appointment. That way if they do need to reschedule it's much easier to refill the slot, 24 hour notice it's a little hard to fill the slot.

Recommendations to other buyers: Confirmation of your clients seeing their appointment reminder would be nice

Excellent! Reccomended!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online booking

Overall: Excellent service! Easy to use & support is there if needed! The service is easy to use for clients as well!

It's pretty good

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like it but it does have little glitches here and there , but overall it's easy to use and the additional features are great

Love this App, makes my life easier!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Text appointment reminders

Cons: It needs a 'rescheduling' option to change the date or time of appointment instead of having to completely delete appointment and create a new one.

Overall: I love this App! I have tried other scheduling apps but Visibook has been the best one. I love that it sends out text appointment reminders to my clients!

welcoming and promising

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: feels good flows nice.
lots of great thoughtful features

Cons: just need a better way
faster to create available bookings slots
non repeating.
from fone or even computer

Overall: i only used Visiobook for about 2 weeks as an experiment as my business was not quite ready to fly yet. wanted to test its features.
i loved many things about this

group/private sessions etc.
email notifications
ease of booking for clients.

it indeed seemed promising.
for my needs to run a small bookings from my fone and computer.

what i would like to see is a easier way for me to create and add bookings that dont take as long.
the problem is for me is atthis point i do not have repeat time slots so it take too much much time in one sittinf to create available slots.

in the end i needed to write them out and just txt them to clients.

if there could have been a faster way to create availabilities (non repeating)
would be awesome

like a simple highlight and clicking?

unfortunately the one time i got a customer service email about why i was not using it ... i explained my problem but did not get a response.

i did not pay anythig for my use.
all in all i say its very promising and look forward to its developmemt based on client suggestions and continued refine ease of use and i tuitivenes.
thanks.

Recommendations to other buyers: shared above

Vendor Response

by Visibook on January 24, 2017

Hi Marcus, Thank you for your feedback. When you are setting your availability, on the step after your select your services, users are presented with an option to "Repeat This Availability." Should be highlighted in red. Sorry we missed your earlier email. Please feel free to reach out to us through Tech Support with any further questions!

Very pleased

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the text reminders, and customer service.

Cons: I can't book multiple appointments at once (example - cut & color). It's a hassle to cancel an appt then re create it instead of just "moving" the appointment. And it would be wonderful if my clients could view all my prices up front on some kind of "home page" or something instead of having to schedule a time then click book in order to see the price (that has been my biggest complaint from clients).

Overall: I had to switch from a previous website last minute and the people at Visibook made it very easy to do so. I love that they have the live chat constantly so I can always ask any kind of question. The text reminders are my favorite aspect of this website. The price is wonderful and I've been very happy. I've been in contact with them and told them things I would love to see happen to make it easier to use (especially for my business in particular) and they have assured me things are in the making to have the changes made. It's been a few months and I haven't seen any yet but am really looking forward to seeing them soon. Overall very pleased with Visibook and especially pleased with their customer service!

Recommendations to other buyers: This software is excellent for me to book for my clients, but when it comes to my clients booking for themselves it seems a little more complex and work (again this may be just for my particular business).

The best program for me

Jan 24, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Book appointments

Cons: Slow

Overall: It's a great program works perfect for me book appointments check status of appointments cancel appointment the only thing is that it's a little bit slow

Great booking app!!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing

Overall: Can't say enough about this booking app! Has made it much easier for my company to book our clients ! Very presentable and easy to use !

Recommendations to other buyers: Just an amazing app

Great time saver!?

Jan 22, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Need to be able to cancel appointments or set a cut off time when scheduled slits can no longer be taken to avoid last minute bookings

Overall: Great for setting up self service appointments! Alerts and inbox messages invaluable especially for special offers.

Takes the sweat out of scheduling appointments and then having to follow up with customers.

Definitely an application with great potential for businesses interested in automating appointments without losing the personalized touch.

Recommendations to other buyers: Give an option to cut off appointment slots - say 24 hours before

Simple, yet complete with what's needed!

Jan 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple yet has all the scheduling features I need.. would love a feature to attach files and a "reschedule" without having to cancel an appt.

Cons: It doesn't interface w icloud

Overall: I shopped around for a good device-based scheduling app that had all the basic features I needed. I like the chat function and that they really respond to feedback about adding features.. would love an attachements adding feature such as to attach a survey form or an intake form.

Recommendations to other buyers: See above for adding attachments feature

Love Visibook!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had a great experience with Visibook! I share a calendar with two coworkers, it was super easy to set up, fits all our needs and makes our communication flow so much better! The iPhone app is very easy to use and the customer service has been above and beyond what I would expect. Very satisfied with my experience and would highly recommend!

Review from #akilahthe¿¿¿¿tician

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Working with Visibook is a breeze I do wish there were a setting that only allows my clients to book 24 hours in advance. Other than that, I enjoy all features.

Excellent

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Adding clients

Cons: Nothing

Overall: Very good software handy to use can be used from any where because Online schedule is very great!! Love it!!!

Recommendations to other buyers: My clients gets notification at same time

Pretty Good

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendly

Cons: Need more versatility to remind and notify the customers, ie. change the verbage of the text and emails, as well as change when and how often both the provider and customers are notified.

Overall: The app is user friendly and works as described. We'd suggest though adding a feature to auto-remind and one click remind the customer and the provider that their appointment is coming up. Our barber would like to be notified of his appointments via text the day prior and we are unable to find a way to do this. It would also be nice to be able to change the verbiage that gets sent in the email and text reminders to the customer as well...

So Easy And Does The Job

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The dashboard is simple and easily laid out.

Cons: At this point, I have no cons to report.

Overall: I have tried and trialed a few other online booking software. Visibook delivers EXACTLY what I need. It is so very easy to load up the schedules, it has excellent reminders both on my desktop and phone and reminds the client. A really nice, easy piece of software to use.

Recommendations to other buyers: As it covers exactly what I need and want in a booking schedule I can think of no other ideas except I hope that visibook doesn't tinker around with it too much :)

Great App I Will Use for a Long Time!

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online scheduling

Cons: Complicated chat process for clients
Not able to schedule meetings with down to the minute precision

Overall: This is a GREAT app that I will continue to use for a long time with my new counseling business. One thing that could be improved in it's seamless mess is the chat, if it could be a one click process for customers it would be much more likely to be used. Overall, I will definitely recommend this app to colleagues. Thank you!

Recommendations to other buyers: N

Convenient and easy to use

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, convenient, auto-reminders

Cons: none come to mind

Overall: I stumbled upon Visibook while looking for a system that will automate my consultations after a bridal show. Visibook offers exactly what I was looking for: automated email and text reminders, professional look and delivery. Planning on using it on a regular basis now and integrate it into my main calendar.

Recommendations to other buyers: Please make text for Service editable so it can be customized to each client. Also, an option to indicate location meeting would be great.

Great customer service

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great service with email reminders for client and business owner

Cons: Sometimes hard or unclear how to edit already booked appointments

Overall: I was having trouble with my bookings. I received an email to follow up even though they saw I had figured it out. I was asked if I had any other concerns and felt very well taken care of

Recommendations to other buyers: None

Client Reminders!

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pretty easy to use.

Cons: Some times it takes a while to load and I with the months we're easier to navigate.

Overall: I wish it had the option to have reminders sent to clients 3-5 ahead of the appointment. If the need to reschedule it is easier to fill the slot with a few days warning and not just 24 hours.

Recommendations to other buyers: What client reminders be sent a few days ahead rather than just 24 hours.

Amazing App for your buisness

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I used another App like this one that just didn't work right, went back to a calendar then found Visibook & truly share it with others to use the product

excellent!!!!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i like it coz i dont have to email/text my clients to remind their appointments..even my clients likes it!! and the payment is affordable and reasonable!!

Cons: i dont see my updated services but other than that and overall rate is excellent!! i like it!! easy to use!!

Overall: excellent!!! even my clients love the reminder day before their appointments!!! easy to use and super reliable!!!

Recommendations to other buyers: i hope my clients could reply through text same with the number that they are receiving the reminder!!

I use it for my salon. It's been so helpful to me.

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I really love the app for the following reasons. -auto customer reminders and confirming appointment texts that I don't have to send out myself yay! - remembers for me how long I need for each service- the price!- online booking (although none of my clients really use the feature)
These are features I think need improvements- doesn't let me book anything past 6:00- not easy to change time to an existing appointment, so I have to cancel and rebook. (A drag and drop would be nice)

Vendor Response

by Visibook on January 20, 2017

Hi Elise, thx for your review! You can extend the calendar hours under Calendar Settings (upper left menu).

Love Visibook

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love having my clients schedule through Visibook. My clients love the reminders and being able to cancel and reschedule whenever they want.

Convenience

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Cons: Sometimes it does not load quickly with error message

Overall: I love visibook it's so easy for both myself and my clients to use. Clients are able to schedule when ever they wish to, or cancel and reschedule, they are able to chose from all your services. I as the providervam able to write notes against each clients when necessary and appointment reminders to your phone and email for myself and clients is a great touch. It is wonderful I recommend using this app

Awesome app

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been lookin for a online booking app that's easy for myself and my clients and I've finally found one

Very helpful app

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I am just starting my business and this app has been a great way to remind clients and myself of appointments.

Great App!!

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Would like to pull contacts from address book

Overall: I have only been using Visibook for a little while, it's been easy to use. I would like to be able to pull contacts from my address book tho.

Vendor Response

by Visibook on January 20, 2017

Hi Charissa, we pushed out an update a couple days ago. You can now pull contacts from your phone!

Great Setup

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That you're able to have single and reoccurring payments options. Client's can book their own appointments from your calendar. And clients can make payments on the calendar as well.

Cons: Messages should be private and the pictures of the client's when booking should be private as well, but still marked as unavailable for their booked time slot. There should be another payment option available for deposits to where we care enter our own amount.

Overall: I got the chance to put in all of my information about me and my business. The way that visibook have their payment schedule setup is amazing. To me it's like having a free website with all of perks. I love it!

Recommendations to other buyers: No thank you.

Glad we switched.

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: We were using another online scheduler that was so complex and not user friendly... plus it was $/month. Very happy that we are not only saving money, but our patients like it better. I also love the notification options and online contact option that comes directly to my phone.

Great Scheduling App For Cosmotologist/Esthetician/Nail Tech

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: It locks up sometimes and kicks me out....not often enough for me not to love it

Overall: Using the visibook app has not only helped me with keeping up with my appointments, it has allowed for easier scheduling for my clients, a great record keeper for their information, and also a great "assistant" too. I love that it confirms with me and my client the day before the appointment. With posting on social media, I also like how it allows the new client to send messages through the app.

Recommendations to other buyers: I love it, clients love it

Best customer notification system for the price

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reliable and inexpensive for unlimited

Cons: Won't book past 545

Overall: I had used several other apps in order to notify my clients of their appointments, but all the rest were too expensive and unreliable (didn't even notify my clients by text). I found visibook and I can have unlimited text reminders to clients for about month. Also, it's easy to get support for questions you have. BUT, I really need to be able to book through the evening as I work after 6pm some nights. The booking software only lets me book to 545 & wont let me set hours past that either.

It's unreal!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started using Visibook about 4 months ago and I fell in love with it ever since! The support staff helps me whenever I may have a problem which is very rare! My customers go crazy about Visibook how easy and convient it is to make an appointment! No longer do I have to put the blow dryer down to make an appointment! My customers book their own appointment I just provide the service! Give it a try you will not be disappointed! Not to mention the features that reminds my customers that they have an upcoming appointment!

Simple- just what I needed!

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I used this to schedule annual evaluations for my staff. It was easy to access and to use. The appointments automatically merged with my personal calendar.

Thankful for Creative Visibook Owners

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used online scheduling for a couple years and there were things I didn't like. I came across Visibook and made the switch immediately. It's quick, convienent, cost effective and our clients love it. It's also nice to know you are talking to one of the people who created Visibook when you need help.

Just what I needed

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Simplicity of design and interface.

Cons: I do wish I could have appointment details added as my business means I go to various addresses (which are not the same as the client's main address)

Overall: I had spent some time looking for an online appointment app, but with little success. I commissioned my own app and spent a ton of money on its development and was still unhappy with the results. In frustration, I searched again and came across VISIBOOK. Thank heavens! It sorted (almost) all my issues and at a fraction of the cost I was facing developing my own app.

To say that this software is useful is an understatement. I also had some teething troubles and queries which were instantly addressed.

Thank you to the team behind this software - you are awesome.

Fiona Caruana Carabez

Recommendations to other buyers: Just keep up the great work

Visibook review

Dec 25, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Unable to change appointments onced booked.

Overall: It was difficult to make changes to the system. Working as a licensed massage therapist, I need some block off time. Are being able to change clients booking times is a challenge.

More user friendly

Dec 23, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: somewhat easy to set appointments, ability to send reminders

Cons: you can't edit an appointment, setting hours of availability is challenging

Overall: I use this to schedule Thai appointments and is a great app, but needs some features to make it more user-friendly

Excellent apps for as appointment's apps

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to manage and just used iPhone apps.

Cons: There lack of time -zone as the nearest time zone to Malaysia is the Philippines. Hence, can't sync with phone

Overall: Used it for easier for my student to meet me for consultations and it really helps me a lot!!

Just share the link with the student for appointment arrangement purposes. And I have downloaded from iPhone apps!

Recommendations to other buyers: Make sure the time slot is correct from begining to avoid double booking

2016 Review

Dec 21, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Great app for salons. I wish the app would send a text as a reminder to my clients a day before their appointment.

Vendor Response

by Visibook on December 21, 2016

Hi Yolonda, appreciate your feedback. Just fyi, if you have a mobile number listed for your client, the app does automatically send a text message reminder the day before. Brian

Most Effective Tool

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using this app and Visibook for about 2yrs. It has really helped with staying on top of my appointments with my clients. Very user-friendly interface. Love it!

A Great App

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Excellent experience with scheduling my clients. Takes the pressure off trying to constantly remind customers of their upcoming appointments. Customer Support is Outstanding! Always available and prompt in their response and help.

Super easy to use!

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Professional look, super easy to use abd syncs with gmail calendar.

Cons: Gmail calendar sync dues not seem to be working right now.

Overall: This is definitely the most user friendly and professional looking scheduling tool I have tried. Really enjoying how easy it is to use and I'm only using the free version! Thanks so much for creating a brilliant product.

Overall Experience: Love it!

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I use VisiBook for my photography business to keep up with my appointments day to day! I love it! Very simple and easy to use!

Good App but has a few kinks

Dec 21, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to create and navigate

Cons: Need a service tab with no additional time

Overall: So I like the app but there are a few flaws.
I like that it's easy to navigate and create appointments and to copy for all the days.
1. Clients get confused that they have to push the appointment time even when I only offer the one time app gives you 4 options but I always start on the hour.
2. I want to have an option of adding a service that doesn't require extra time which this app doesn't allow it's always 15min additional. Example hand scrub is not additional time just additional service and I can't add that without my client seeing and thinking they get extra time on their treatment.

Review????

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Works fine, but needs an email all function. Could also do with being able to show different currency, as your users are not all from America

Awesome App

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The application where students have access

Cons: Cannot embed on wrbsite

Overall: Allows me to keep track of my clients and classes. Great for the small business owner and doesn't hurt the budget.

Recommendations to other buyers: Allow to embedded app within a wrbsite

Great for scheduling evals

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this app so that my staff can schedule time blocks to meet with me. It was easy to use after playing with it. It's easier to use.

Tad bit a room for improvement

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I exchanged message one day about a landing page that includes introduction and photo of the owner...that would bring this system up to a five-star rating across the board for me!

Changed my Work

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: So much easier for clients to schedule appointments. It takes out the middle man entirely, and my clients love it too.

Love love love

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love this app!!! This is so easy to use and it really helps out me and my customers! Definitely worth it.

Saved my life!

Dec 18, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: I really enjoy using this app! It does exactly what I need it to do and I've never experienced application issues. If I had to offer feedback for improvements I do wish it would allow me to have a photo album, and the option to reschedule oppose to canceling.

Organizing my life

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Visibook has been a great asset to my business and helping me more organized with my customer's information. My customers are appreciative of the text and or email, confirming their booking and 24 hr reminder. I appreciate being able to see all of their information in one place. There are a few things that need improvement. It would be nice to be able to book multiple services for one client. Like, click all that apply and to override system to expand their time and dollar amount. I appreciate the 24-hour email for the next day's bookings and the ability to have my book with me at all times. I have been able to just look on my phone and book or reschedule rather than have to call them back or try to remember to cancel appointments. Thank you Visibook for this application to help me concentrate on my work and clients rather than worry about lost bookings and missed appointments and thank you for making this application so cost effective and REASONABLE. I look forward to new updates that make this service more effective in how I book my appointments. Deanna Axtman

Simple, User Friendly, Convenient, Responsive, Inclusive

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has been the easiest software for scheduling that I have found. As an admin, I am very pleased. My clients are as well. The no fuss approach makes it easy enough for me, the technically challenged, as well as my technically challenged clients, to navigate. The tech support is great and quick. The only reason I ended up needing the tech support ending up being an issue with me...lol and they were very gracious. The app is super convenient. I have nothing but good things to say about this product. I have tried several scheduling systems. Many are not even in the USA so the tech support was awful. The language/descriptive barriers on top of the limited hours of availability made it so difficult to work my busy schedule and deal with the technical issues they were having on their end that in the end cost me money in lost business. I am a no. 1 fan of Visibook! Thank you so much!

Client booking

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: