Who Uses This Software?

SMBs (tech support & cloud service providers, software vendors, manufacturing businesses, etc.), healthcare & non-profit organizations


Average Ratings

32 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Techinline
  • www.techinline.com
  • Founded 2007
  • United Kingdom

About FixMe.IT

Cost-effective and easy-to-use remote desktop application designed for delivering unattended and on-demand support to clients located anywhere in the world. At just $30 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and more.


FixMe.IT Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

FixMe.IT Reviews

Software works great and it is easy to use.

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Cons: I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Overall: Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Vendor Response

by Techinline on September 21, 2017

Hi Keith, Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c Best regards, Dan | Techinline

Work great no issues

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Access to the users CPU is Fast and Easy. FixMe.it works where other remote options are too slow or don't work at all.

Cons: My only issue has been with 3rd party billing. But I have no issues at all with the fixme.it software

Overall: works great and in case where other remote access is slow and clunky

Great way to have unattended access for after hours work

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: FixMe.IT allows easy remote unattended connections allowing for after hours work. You can name the computers and easily see which ones are on line and currently being used by the client. It also allows for remote rebooting. The client never gives me the user password/login. The software automatically knows it and stores it.

Cons: Some company firewalls prevent the installation. But normally, other softwares are blocked as well.

Overall: The address is easy to give to the client and for the client to install. If needed, the install can be switched to a non-attended version.

I have been using Fixme.IT for a few months now and it's extremely easy to use.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like using fixme.it because it is easy to use. Having a customer call with issues on their end can be tough and then I need them to log online and that can be frustrating but with this program it's easy for them to get online and download the product and the rest if up to me.

Overall: Easy for the client on the other end of the phone to log in and download the product in order for me to start fixing their issue.

Easy for both customers and technicians to use

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple, intuitive interface. Customer-facing application is easy to explain over the phone and get connected quickly.

Cons: The file transfer works well, but one lacking feature would be a remote command prompt. This could make behind-the-scenes tasks easier.

Not Bad. It's a really simple interface but it works!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant Uptime with a lightweight client. The uptime is a really big deal for me and the fact that the client is lightweight means I can usually login remotely to computers that are too slow.

Cons: Only 2FA option is email. I want text messaging please for 2FA. I would also love to see support for Macs since I just got a new client who uses Apple.

Overall: This is definitely a corner stone of my pitch for new clients. They love when I can login remotely to fix something!

This is an awesome Software!!!!!!!!!!!!! Works Perfect!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Very easy to use, I have used it for years and have never had a problem with it. I am an IT consultant and I maintain many commercial accounts. I use this software to remote into my workstations. I tried many other options out there, including Teamviewer and others and none are as easy and problem free as this one.

Cons: The only thing I can list as a con is that it is a little pricey. Subscriptions I think should cost a bit less. I am not saying it's not worth it, I will continue to pay the subscription because it is so great!!!

Overall: I save tons of time driving around the city. I can fix almost anything remotely thanks to this software!!

It has the main features which allows you to support your customers

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and price for the features it offers. Organization of the unattended access fills my needs.

Cons: Sometimes the monitoring of the other screen is lost.
Would be nice to have sub accounts so others could assist where sub-accounts could be restricted to specific unattended access clients.

Overall: Gave me the ability - a small company - to support my clients where I do not go into a negative income being able to provide this remote service to my clients and it helps keep the business expenses down.

Excellent. Great software easy to use especially for the end user!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use both for engineer and end user.
Great support
Excellent Value for Money
Personally not had any issues connecting or screen issues etc.
The end user website address. fixme.it just couldnt be any easier!

Cons: Personally it is missing the following -
Mobile Device Support - The ability to do remote support to and from Android/Apple devices.
The ability to assign groups/computers to individual logins

Overall: The ability to give remote support to my clients.

I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and manage. Pricing model fits my business size. The feature set is a great value compared to competition.

Cons: Nothing. Would like heart beat monitoring added in future to ensure network uptime and unattended pc

Overall: Added support benefit and feature for my clients. Allows me to differentiate myself from competition

Easy for the customer to set up

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have used a number of remote support software packages but FixMe has to be the most simple for a customer to set up - go to a web page and give me a number - brilliant - and after the session the remote computer is left secure (unlike some other remote software.

Cons: I would like the ability to put a password on a remotely accessed PC that is in the unattended access mode.

Overall: Easy remote support for our customers

Very impressed with this product

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for the client. Means that even the most novice of users can easily get the client software running

Cons: It would be useful to have the option to be able to remote control other devices or Macs, tablets and phones

Overall: Saves a lot of traveling time

Very easy to use and great support

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is fool proof. My customers can log in very easily and everything always works great. I would recommend this to anyone

Cons: If a customer is not that computer savey it sometimes is hard to talk them throught the log in process but this does not happen very often

I have been using Fixme for several years. It has always worked.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to use. I don't think there is a limit on the unattended clients so it's simple to drop on customers machines and or servers so that I can check up on them whenever I need to. I don't remember ever not being able to connect to a machine.

Cons: I have had trouble getting some people to go to the site correctly and not type fixme.it.com. Not fixme's problem but the .it extension is confusing for some people. Dropping files to a desktop is very slow. I will usually use a cloud file transfer if I have to move anything large.

Overall: Remote access to computers at a reasonable cost. Saves me a lot of time driving to customer sites. Because it saves me time it allows me to do things I wouldn't do if I had to visit a site.

Perfect to use

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: the option Unnattend Clients, very important for us. more than 150 will be appreciate because I think that it's not a problem for you to increase it

Cons: 150 unnatended clients maximum... I think that it's not a cost problem for you to accept more than 150

I am happy with the product and its ease of use

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity - my clients are amazed at how easy and quick it is to connect and receive help.

I have used similar products but with this product, I have not experienced any connection issues

Cons: Cannot service Macintosh clients. I service both PC clients as well as Mac users, however, there is no way for Mac users to download and connect to the system. It would be great if such a capability could be added

Overall: I am able to do things remotely as opposed to going on site to the user

Easy Support

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software keeps everything simple for clients. Easy to launch, use, and very light. Not overly complicated.

Cons: Windows UAC does provide challenges somtimes when you need to use elivated privlages during a session to install software.

Works great, makes my job easy

Jul 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: no glitches and no delays unless customer has a slow computer or network. Also like ease of transferring files

Cons: not being able to use it on apple products. Length of time to transfer certain file take a tad too long

Overall: Working from my office

I have been using FixMe.IT for years with very reliable success.

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: >It is very easy for the customer to get connected
>Managing multiple computers is a great feature
>Transferring files is a piece of cake
>Reboot and reconnect helps my support sessions go fast with less pain for the customer
>You can't beat the cost
>Unattended access is very easy to setup and initiate when appropriate

I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more.

I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen.

This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

Cons: The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.

Overall: Already stated earlier in the review.

Techinline is a secondary remote connection tool for our company. It works well when it is needed.

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Connection process is fairly easy to explain to users when we need to connect. Performance is reliable. We use it as a secondary remote connection tool for when our primary one is having issues.

Cons: It is sometimes difficult to explain how to accept a connection to a user. It is difficult to understand for less tech savvy users.

Overall: Functionality is consistent. Allows our company to remote into user machines when our primary remote connection tool has issues.

Very simple and effective, makes my job easier

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for my clients to run. Easy to transfer files and no lag time between myself and customer. Can restart computer without having them to get me another client ID

Cons: Not available for Mac.

Overall: Helping customers quicker and more efficiently

We've been extremely pleased with this service!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch. Been using service for many years and there were three outages only lasting a few minutes.

Overall: Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you.
We have not found any faults with this software. We cannot say that there is anything that we like the least and since it is working quite well, we would strongly recommend to leave it "as-is"!

Good for the price

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most competitively priced remote support tool we have able to find from a vendor that we can trust. Pretty easy to use - like being able to transfer files but could be more intuitive.

Cons: No MAC remote support, Fixme.IT URL has been confusing to some customers and sometimes we have to spell it out. Find that some customers security policies limit and don't allow the Fixme client to be installed on their PC's.

Overall: Quickly access and support our clients telecom app and needs for support.

Its a great tool for supporting clients across the country!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of the client-side operation. Explanatory notes make billing much easier. File transfer is very simple. Unattended access is simple.

Overall: Fair cost. Great features. Reliable mission-critical tool.

Great remote support utility

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use

Cons: Lack of simple branding options.

Overall: Have used this software for several years and watched it grow and become a better solution. Great software.

Vendor Response

by Techinline on May 04, 2017

Hi Neil, Thank you for the feedback and for being our valued customer! I see that you mentioned "lack of simple branding options" in the "Cons" section. Actually, FixMe.IT does offer branding options that allow you to change the appearance of the app's interface for your clients and integrate the service into your website. You can find more information on FixMe.IT's customization options here: https://goo.gl/g1TX6I If you have any questions regarding these options or any suggestions for their improvement, please don't hesitate to contact us directly. Best, Dan | Techinline

Easy to Connect with Customers

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Please read comments. All positive.

Cons: None really.

Overall: We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it.

Recommendations to other buyers: Have to try it to see how easy it is to use.

Best thing we have ever found!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support. Awesome support.

Cons: Anytime I have a complaint or wish list item, I'm always greeted with a "yup, we're working on that and it'll be coming soon." And it does! So no cons.

Overall: The product itself is amazing, and JUST WORKS. The pricing is fair, and the ability to seamlessly work with UAC and unattended access is awesome. I really love the support though. Simply skype them and sometimes your questions and suggestions get updated right on the spot. They are also always open to customer recommendations, and even several of mine have already been implemented. GREAT COMPANY.

Recommendations to other buyers: Pay yearly...you may get a bonus month.

Easy to use and great service

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, branding capabilities, 2-factor authentication.

Cons: If there was one - probably no cloud console.

Overall: The product allows you to brand just about everything. It's easy for an end-user to connect and share their screen. The support is great and fast too.

Great Product

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Inexpensive and never fails

Cons: None

Overall: As an IT guy this software is extremely important to my ability to connect to my customers. Works every single time. I have been using it for 3 years and have not experience a single failure.

Definitely worth a try!

Sep 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for a remote access tool that would help with Windows 10 upgrades and came across FixMe.it and glad I did. The main interface is extremely intuitive, easy to setup, super fast to deploy, has plenty of options, and allows you to group systems into any category or scheme you wish.

The performance is great, I've had several windows opened simultaneously to different systems without any lagging or choppiness. The main interface offers different viewing options when setting up and making a remote connection. For example, I mainly use the unattended option which works great for after hours work, especially when restarting a computer. I have never had an issue with a system rebooting and not communicating back, in fact, that was the main reason why I started using FixMe.it.

Currently paying for a one-user license which is working out well (can┬┐t beat the price). You install a main console on your computer, log into your account (which calls back to a SaaS type back-end) and all your systems are presented in the local main console. You can install the main console on several systems (laptop etc), but can only operate one console at a time / license.

Simplicity is the main word I would you use for this application. From initial deployment to overall general use.