Who Uses This Software?

VacationLabs has designed a smart and easy-to-use reservation and management software for tour & activity operators, excursion providers and travel marketplaces. And website builder only for Travel.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $550.00/year
  • Pricing Details
    Basic plan: $ 550 Standard plan: $ 850 Enterprise plan: Customized
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VacationLabs
  • www.vacationlabs.com/
  • Founded 2012
  • India

About This Software

VacationLabs lets tour operators focus on creating unforgettable experiences for their customers. The rest are left to the automatic & smart Booking Engine that takes care of processing bookings, payments in multiple currencies, sending confirmation emails, reminder emails, feedback requests, reports, and more. Being connected to business on-the-go with the mobile app is a huge bonus. And now, tour operators can also get a stunning website with the powerful VacationLabs Travel Website Builder.


VacationLabs Booking Engine Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

VacationLabs Booking Engine Reviews

Userfriendly and value for money

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Vacation Labs back office booking system management is very user friendly and a great value for money. Their customer service support is also very efficient and responsive.We have been using their services past 1 year and we are very satisfied as they provide us with instant email notification of bookings that are confirmed on our website, easy refunds, timely deposit of money to our account and constant updates on new and innovative features.With various plans to choose with budget we would definitely recommend Vacation Labs to our fellow travel agents for safe and easy booking management.

Simple and Intuitive Reservations System

Aug 01, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It¿s a simple to use customer interface and tours booking system. The system is user-friendly and intuitive, allowing quick training of our new staff.

Cons: There are continued work arounds being jointly developed currently so it is not perfect. Being able to assign tour group bookings to our on the road staff and allowing automatic combination tours are examples still being worked on. The use of Paypal is still an issue at times.

Overall: For a rapidly growing business, we found the Vacation Labs team personable and yet professional, who engaged well with our business model. The support response is very good with a select few team members in charge of our account allowing follow on queries to be solved efficiently through good direct knowledge of our product. We have a very low customer dissatisfaction level due to minimized system errors. The rates are competitive for the system and service provided.

Simple, clean and useful

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Product creation and booking with ease. Booking Management.

Cons: Less options for integration with other products such as accounting and lead management.

Overall: Good to find a system for activity tours providers like us. It fulfills most of our requirements in a smooth fashion. We can now accept online payments with multi-currency options and manage all our tours in one place. The team has impressed us the most with awesome after sales service. They are open to feedback that quickly turns into new inclusion in the system.

Vacation Labs Testimonial

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We are quite impressed with the Vacation Labs booking engine. It¿s easy to use and made our lives a lot easier. Customers can book tours right away instead of sending emails and waiting for replies. Now most bookings are done by customers themselves on our website. This is a much better way to let vacations begin in a happier note. No more worries that we might lose bookings because someone didn't see the email on time.

Easy and efficient Product

Jul 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Online booking and payment solution provided by VL is absolutely hassle free and a delight for our customers. With lot of back office customization options and easy-to-use process for managing tours online, we are in a happy state. There are many other areas we are delighted with: instant notification via emails of booking confirmation/ refunds processed, timely deposit of money to merchant account and constant updates on new and innovative features. The team is equally efficient with support. They are very effective and quick in responding to our queries. The video tutorials they share are of great help to use multiple functionalities. With reasonable pricing plans to choose from, we are happy to recommend VL to all tour operators like us.

Vacation Labs¿ Product stood out for us

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Prompt & Good Service
Covers a Variety of Business Requirements
Constantly Improving Features

Cons: None So Far

Overall: Amongst various similar products, Vacation Labs¿ product stood out for us. It met our requirements and we got a very good value for money deal. The specific parameters which cover a variety of business requirements are impressive. They are very friendly & prompt. Also trying constantly to improve the services they offer e.g. within a few months they launched a user friendly app followed by an effective report of business data analysis. We would recommend VL for their excellent product, great service team, and prompt effective support.