BirdEye

BirdEye

4.5 / 5 18 reviews

Who Uses This Software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • BirdEye
  • birdeye.com/
  • Founded 2012
  • United States

About This Software

With BirdEye, businesses can generate new customer reviews, monitor and respond to them in real-time. BirdEye's natural language processing engine and machine learning algorithms aggregate big data from review sites and social channels to create detailed reports of consumer sentiment across locations, time frames and frequent keywords, so businesses can take organized action to improve customer experience and boost ratings, all from one clean dashboard.


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BirdEye Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

BirdEye Reviews

Excellent software

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Our office has been using BirdEye for about a year and it has helped us get more positive reviews. We don't like to have to ask clients to do this and understand how important this is these days so BirdEye takes the stress out of that.

Cons: It can be a little confusing setting up the client information and checking in to see if someone has written the review, but BirdEye notifies you as soon as the review is posted.

Very positive and worth the investment

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bird Eye has provided an easy to use platform that helps my company request and generate more reviews and customer feedback. The number of reviews added to our profile went up 100% within the first 6 months of using the service. It has been well worth the investment and we will continue with the service for the foreseable future.

Awesome product that has benefitted our practice greatly

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Great support
Patient friendly
Quick and easy
Support staff excellent
Rosalind. Is the best
Patients like it
Pricing good

Cons: Nothing
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Great Service & Easy to Use!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software really helps in getting feedback from you customers on what they really like. You can address the negative reviews and promote the positives!

Allows you to have daily feedback from you customers through either email or text notifications.

Cons: I would like to see some added functionality for a business with multiple affiliates/locations. The functionality of the software itself works great though.

Overall: This software has helped us to be better able to manage how our customers feel about us.

So far, I am impressed with the ease of use.

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how everything is put into one link and is much more user friendly for clients. I also like that text messages are sent besides emails.

Brilliant for busy professionals!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: They sales and support staff. Our rep was amazing and very proactive with my novice experience in the land of G and social sites.

Best in the world.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control.

Cons: I wish there is an alarm telling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by.

Wish we would've found it sooner!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, can customize, nice drip campaign that will send out a text and two emails. Ability to see if clients even clicked the link to start a review. Heath was awesome and it was so easy to get everything set up.

I love this service so far, for what I wanted with my business. I wish price was better.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like the fact that they filter negative reviews before they reach major search engines. This was a major drawback in the prior service I was using. This way I still get to hear the client's cause of dissatisfaction and address the issue directly with them, rather than having to explain myself on the search engines.

Cons: I wish they would offer more services like appointment scheduling, confirmations, website management and optimization etc so that I could have everything in one place instead of paying different companies to manage different things.

Overall: Receive more reviews for my business that go directly to search engines.

Great customer service. Easy to use!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Love being able to keep up with and manage our clients' reviews. In this day and age it is so important to have a good presence on the web and this product helps us to do just that.

Cons: Still trying to navigate all its functionality from a management stand point. Trying to find my way around the screens to find the information I need.

Overall: Helped us generate reviews and get them posted for greater visibility.

Customer Support was awesome!!!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate. My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Give it a try and I promise you, you won't regret it!!!!

Game changing product. Finally a product that actually gets online reputation

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wait so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training.

Cons: We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours.

Overall: Great online reviews

Our experience with Birdeye software and the staff has been wonderful.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easy to use platform takes the guesswork out of promoting your practice with online reviews. Birdeye has increased the volume of reviews for our practice, thus improving our online presence.

Rosalind is a gem. She provides exceptional support, excellent follow through and responds quickly and efficiently to all correspondences.

Cons: It is difficult to answer this question. Currently we do not have any cons with the Birdeye software.

Terrible customer service

May 05, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Gets reviews if you can get the onboard training to set it up. Have gotten several positive reviews from using but I have 2 companies and can't get them to set up on second company

Cons: You call customer service but no one can actually help you. You have to leave a message for someone to call you back

Great product - amazed by outstanding results in first 30 days

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: We are looking for a reviews platform that can help us get more reviews on google for our 7 real estate properties. We were considering 3 platforms and I'm glad we finally picked BirdEye. In the first month of our service, we got 73 google reviews. The entire marketing team is amazed to see the results

Overall: So far we have seen great improvement in our review volume and online ratings. We are hopeful that this will help us get more customers and enable us provide better customer experience.

Poor support, lack of follow through

Feb 21, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It is all about the contract to birdeye. We tried getting a hold of them for months to no avail. Once we did, we tried to cancel and they threatened collections. Their software was not user friendly, consistently produced errors and glitches, damaged our on page seo, etc. the website implementation too was poorly designed and difficult to use

Nothing else like it

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The way that Birdeye alerts and captures reviews, and lets you share reviews is unique and valuable. Pricing could be better. It's disappointing that you can't share Yelp reviews.

Great for Collecting Reviews

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used BirdEye for a long time before switching vendors. While we had the system, there were not many updates made. We ultimately switched because we felt the system was falling behind in technology and user feel. After we switched, a lot of updates were made and it seems to be a more updated system with up to date features. The micro sites look professional and up to date. Customer service was always top-notch. Head developers made themselves available at the drop of a dime to troubleshoot and answer questions. Overall good product with a great development team back it.