Who Uses This Software?

Creative agencies and professional consultancies who want to stop losing money by overservicing clients. Teams who work collaboratively on multiple projects for multiple clients.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $11.50/month/user
  • Pricing Details
    Free 30-day trial and startup plan. US$11.50/mo Standard. US$15/mo Premium.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • NetEngine
  • netengine.com.au
  • Founded 2007
  • Australia

About This Software

Collaborate, track time, manage projects, analyse insights and invoice clients. Never overservice clients or blow your budget again. Never double-handle invoices or forget to invoice again. Trigger helps you seamlessly carry a project from the planning stage through to the final invoice. Integrated with Xero, Freshbooks, Saasu, Slack, Google, Zapier, Bugsnag, Dropbox, Basecamp, Highrise and more. Kanban options. Invite clients into Trigger for greater collaboration and transparency.


Trigger Features

  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

Trigger Reviews

Nice project management tool ¿ gaps in a few places, but the team are working hard to build out.

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Nice intuitive interface.
Quick and simple to set projects up.
Time tracking is easy and quick.
Good customer support.
Constantly adding new useful features.
The product development team listen to requests and you can quite often have an impact in the future of product development.
Integrates easily with lots of useful third party systems and apps.

Cons: Billing setup is slightly convoluted.
Invoicing is not simple/sometimes hard to generate correctly.
Resource allocation/management is not the best out there.

Overall: Simple time and resource management.

An outstanding time management and invoicing system for small companies

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: it does what it must, it does it well and does not clutter you with fancy useless stuff! It has almost all functionalities required to manage your company projects from project management to invoicing. These are kept basic to preserve the system to the mission critical functions without dilution. The application is rock solid (not one single down time in 5 months) and has very few bugs (only one found)

Cons: Some limitation on the project management and planning/budgeting functionalities when come to proposal assembling.

Overall: Excellent project tracking and invoicing

The most user friendly time tracker and project management tool I have ever found.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, reporting capabilities and amazing customer service. It is the first time I've found a tracking software that differentiates between employee and contractors, which is what i have been looking for 2 years now. Thank You Trigger!

Overall: Accurate and timely client and contractor billing. Ability to manage project timelines to ensure project completion.
Our team enjoys every aspect of this software, and finally, use it every day. Trigger has made my invoicing and contractor payments seamless, allowing me to invoice regularly with a click of a button.

A Great Solution for creative companies starting to track / manage projects

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Trigger is aggressively priced and is great platform for companies (and their owners/bosses) who are skeptical or curious about the value of using a web-based platform to manage project, companies, time-tracking, etc... It gives us what we need right now and we've been very happy with the responsiveness of the Trigger team to answer questions and listen to our requests for new features or changes. They seem like a really well run company.

Cons: No software will ever do everything you need as it was not custom designed for our companies purpose or our unique operations. One of our biggest frustrations has been the ability to download more complete data from Trigger so that we can do more analysis and review in Excel / spreadsheets rather than the website/app. On a positive note, Trigger has listened to this request and they have been working on creating these solutions.

Fantastic - easy to use, clean interface, has improved our workflow.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Love the look and feel of it, integrates well with Xero, Google Suite and it's easy to use with clients and contractors as well as regular staff. It has made working with teams across timezones very easy.

Overall: higher productivity within our teams, greater client satisfaction because they like the transparency Trigger offers, but at the same time we retain control of some information. Fantastic ease of use, and also integration with key software that our team uses - xero/google.

Trigger has transformed our business

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Trigger is very easy to use and is perfect for digital agency such as ours. We like how it is being developed and improved in response to requests.

Cons: I can't think of anything I don't like about it. Trigger suits our needs for a account/task management software perfectly.

Overall: It provides us with account and task management

Very intuitive and great support - We have used similar programs a few in the past.

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We are a graphic design studio and Trigger is an excellent fit for us, it connects seamlessly with our accounting software (Xero) and makes it very easy to invoice at the end of the month as apposed to a few other programs we have tried.

Cons: We have used other software that has a desktop timer which makes it a lot easier to time jobs as we have a lot of small 15 min jobs and this feature is sorely missed. Trigger have announced that they are developing this feature so we look forward to this in the future.

Overall: Streamlined the job timing and invoicing process on a small to medium Graphic Design team.

Vendor Response

by NetEngine on May 03, 2017

Thanks James! Yes, we are hoping to release our new desktop Trigger Timer in May 2017, as well as our new integration with Slack. :)

Intuitive and easy to integrate into existing workflow

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Out of everything I've tried, which is basically everything there IS, Trigger is the only one that nails the UI and my staff is able to use it pretty much effortlessly, even the non-techie ones. Trying to get a team to adopt anything new is like herding cats! With Trigger, it's just so easy to understand that they just adopted it pretty much naturally.

Great Product - Excellent Support

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use - great support team

Cons: There is nothing that I can think of.

Overall: After having tried out more products than I wish to remember we finally found Trigger. We tested it out and right from the beginning we liked it. It suited 90% of our needs. When we mentioned this to them they added the feature that was missing within a week. 100% Customer Satisfaction.

Recommendations to other buyers: Try it!