Who Uses This Software?

Small/medium sized businesses and non-profit organizations that pay too much for their existing email marketing solution.


Average Ratings

91 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.37/month/user
    See pricing details
  • Pricing Details
    Pricing based on monthly email volume sent. Save on 3, 6 & 12-month plans.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Sendinblue
  • www.sendinblue.com
  • Founded 2012
  • France

About This Software

Sendinblue is the best all-in-one tool for Small Businesses : Marketing Automation, Email Campaigns, Transactional Emails and SMS. You can easily increase your sales and nurture your contacts using target workflows and our scoring feature. It takes just 5 min to implement your Welcome Email or Abandoned Card Workflows. We offer many plugins such as Wordpress, Magento, Salesforce and Woocommerce. Send 40,000 emails for only $7.40/month. Try it fo free !


Sendinblue Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Sendinblue Reviews

Easy to use, all around email service

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The dashboard is very helpful and the user interface is simple and straightforward. I like the fact that the limits on emails allowed to send is higher than other tools and they don't nickel and dime you. Great price for the value.

Cons: HTML templates are a bit limited in some ways and not as easy to edit as other automation tools. I also love that you can trigger emails based on website activity. You don't normally get this type of function unless you go to one of the higher priced tools on the market.

Start with the private IP, you will save time

Apr 11, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They only want you to buy the private IP and they said this is because of the reputation of their shared IP address.

The features were really great, but after setup everything, they refused my case.

No problem for the refund, one good news!

Vendor Response

by Sendinblue on April 18, 2017

Hi Etienne, Thank you for taking time to try SendinBlue - we're sorry to hear it wasn¿t a good fit for your needs. When this happens, our hope is to be as helpful as possible as you assess your needs and transition to another service. The use of shared or borrowed email lists is not allowed in SendinBlue¿s terms of use. These lists often perform poorly and can negatively impact other SendinBlue users¿ ability to reach the inbox. (More details are available in our FAQs here: https://help.sendinblue.com/hc/en-us/articles/208835449--Introduction-to-dedicated-IP#q2). We understand that this can be a ¿deal breaker¿ for some email marketers, so we strive to be transparent about this important requirement by displaying several reminders during the account setup process. Please accept our sincere apologies if these were missed ¿ we understand that your time is valuable. If we can offer any additional assistance, please email us at contact@sendinblue.com. Kind regards, SendinBlue

Glad I switched over from MailChimp

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of Use

Cons: Nothing I don't like!

Overall: Send in Blue is ridiculously easy to use and way way waayy cheaper than what I was paying at Mailchimp. Not to mention their customer service is easy to get a hold of and super helpful. 10/10 do recommend!

Affordable Email Solution For A Growing Business

Feb 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched from Mailchimp to SendinBlue after reading about their service on another website. Their pricing is a lot more attractive than others we have tried and they have some great additional features.

Sending and tracking our emails has become a lot easier but the main reason we moved was cost. If you have an online shop as we do they have some great automation features for prospects and customers.

Best buisness email solution

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and best value for the dollar.

Cons: None.

Overall: I have tried different email solutions for SMTP and mailing list finctionality, and Sendinblue tops them all with functionality and ease-of-use combined.

Recommendations to other buyers: None.

I love Sendinblue

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. I love the flexible design "modules" that I can drag and drop where I want. I love that I can easily change the colors of the backgrounds or buttons to any color I like. I love the buttons too which my previous newsletter service didn't provide. The look of the newsletter is very professional.

Overall: I've used Sendinblue for a few months now and I've sent out three or four newsletters. I found it easier to learn and more user friendly than a competing service I had before. The price, quality and value are amazing. I love the design features and modules. It's easy for me to make my newsletters beautiful and professional. Customer service quickly answered my questions in a very helpful and friendly way. Thank you!

Great service

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: A fantastic, very user friendly service at a competitive price. We have used other campaign software in the past and this is much easier to use - the reports are very helpful.

Great Value and Exceptional Customer Service

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use!

Cons: Need more template flexibility

Overall: So far I¿ve been very happy with the product--the only improvement I would wish for is more features and flexibility in edit mode. I¿m used to Adobe InDesign and although I know those kinds of features are unrealistic for this kind of program, I get sometimes frustrated at the template level...

Sweet and swift

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: All

Cons: Lack of integrations with other softwares. Mailchimp is way ahead there, logically. I just hope companies will catch on to you.

Overall: Coming from Mailchimp, SendInBlue was a breeze to work with.The pricing is way friendlier, too. There will undoubtedly be features added as time goes on. Highly recommended.

I recommend Sendinblue; it meets all of my needs and more.

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The colour (it's blue). Ease of use, range of automations, great value, efficient delivery and great customer service. Plus, it integrates well with Wordpress.

Cons: I have found the template builder could use an 'idiot's guide', for me at least.

Overall: As my list grew Mailchimp was going to be too expensive for me. What clinched it was the accusatory style of their emails whenever they considered that unsubscribes from my wholly legitimate opt-in list suggested that I breaching their standards.

I evaluated Sendinblue over some months, and I'm really (no, REALLY) happy that I switched. Semdingblue is great value, flexible and does a lot more than I expected. I can automate things in my standard (cheapest) package, I get 40,000 emails a month, and when I've needed to contact them I have had amiable and informative personal responses, quickly, which has been so helpful.
It took me a little while to get to grips with the Sendinblue template builder (hence 4 stars). This is probably due to my poor grasp of what I had to learn. I couldn't find instructions on a number of points so I had to work it out.
I recommend Sendinblue as it looks like it meets all of my business needs and more.

Recommendations to other buyers: See 'cons' above. Some time ago I emailed twice and got helpful replies quickly, but the instructions for the template builder (short videos if I remember correctly) missed out things like formatting images and some of the other functions. My slowness may have been due to my unfamiliarity... but I had to work things out which put me off initially.

newsletter review

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used send in blue for 3 newsletters so far and find it a useful programme although the layouts are a bit difficult to use it would be helpful to be able to move things about on the page and is a bit restrictive having to use the templates.

Awesome took

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sendinblue is easy to use and for a great price! I use it to send out emails about events to our following and it's gotten great responses.

Feature filled. Low cost.

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I had been using Aweber for my list management and email servers for the past 5 years. Over that time the cost has increased, due to the dollar exchange. Then I found SendinBlue. It has the same great features, very efficient service, simple user interface, and the savings is great! Thanks SendinBlue!

Good software with big room of improvements

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: - rich features
- automation

Cons: - UX is horrible
- too strict on bouncing and complained rate. I was basically forced to purchase a dedicated IP address.

Overall: I've been using SendInBlue for about 6 months now to send more than tens of thousands of emails. Overall, my experience has been positive. The platform has lot of features and I particularly love the Automation bit. One thing I believe can be MASSIVELY improved is the UX. The platform is often confusing to navigate and after a couple of clicks I almost get lost.

I think with the right improvements it can become a tremendous platform. Good value for money overall.

Satisfactory Service

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The support is good. Not too hard to use.

Cons: I do not get alerts when people subscribe or unsubscribe.

Overall: I recently switched to SendInBlue to save money and utilize the transactional functions offered with SendInBlue. Prior to this I was a MailChimp customer for years but their transactional costs were too high. Although SendInBlue is not as sophisticated as MailChimp, it does get the job done!

Recommendations to other buyers: The way they count opens and clicks is different than Mailchimp. My click rate is lower in SendInBlue. Not sure why.

Vendor Response

by Sendinblue on February 08, 2017

Hi Sheree, Thanks for taking time to share about your experience with SendinBlue! We appreciate your feedback. :) We noticed that you have a question about the variance in open rates between SendinBlue and MailChimp. It looks like your campaigns are being well opened and delivered across most popular inbox providers, which is the first area we would check when concerned about your click rates. In that case, it may be due to a difference in how click rates are calculated between the two tools. According to their knowledge base, "MailChimp reduces this margin of error by factoring in click-throughs with open rates." http://kb.mailchimp.com/reports/about-open-and-click-rates On the other hand, SendinBlue does not automatically count all clicks as an open, since some softwares and social sharing may also generate clicks. I hope this information is helpful! Please feel free to email us at contact@sendinblue.com for additional assistance. Best, The SendinBlue Team

Very happy with SendinBlue !

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, nice templates

Cons: cant think of anything

Overall: After my mailprogram which was attached to my webshop crashed and could not be used anymore I panicked a bit. But after searching online I found Sendinblue. The customer service did an excellent job helping my through the implementation of my emails.
I cant express enough how happy I am with the program and I can definitely recommand it to everyone. I also already advised it to four other business owners who are using it now to their complete satisfaction. I first started with a month trial but have now prolonged it. My compliments to the service desk and the program.

Recommendations to other buyers: Try it and you will see

Best mailing program ever

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used numerous emailing programs over the past few years, and SendInBlue is by far the best. It allows for creation of responsive emails, easy segmenting and combining of lists, excellent and prompt support and has all the features we, as a non-profit, need.

Really Easy to use

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: User-friendly and very easy to navigate. It took me nor more then 24 hours to figure out how to use sendinblue and over a week I was very confident how to use most of features.

Switched From Mailchimp And Haven't Looked Back

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I switched to Sendinblue after I reached the free limit on Mailchimp and was looking for a more affordable option. It does everything I need with a user-friendly site and features. Everything I needed at a fraction of the cost. Thank you, Sendinblue!

Sendinblue - so easy to use

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy of use and value for money

Overall: Before using Sendinblue I was a complete novice at sending marketing emails. I was looking for a tool that was intuitive and didn't need me to spend month reading a user guide. I had only a week to get from novice to sending my first campaign.
I recommend Sendinblue as meeting all my requirements and more. It was just so easy to upload my contacts, create my first email and send. The statistics that are generated are also excellent and fascinating.

Helps make running my business easier

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I enjoy the drag & drop elements, and the customizable options. Several plans & Very affordable as well.

Very Happy

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. Not difficult for beginers

Overall: It was very easy to pick up and use. Just had to get used to the format style. Overall very happy and will be using it again in the future.

I loved it. Will be back

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pricing

Cons: N/a

Overall: The pricing is phenomenal. Please don't go up on your pricing. That was the deciding factor for me. I had to take a break from the business for a minute but I will use sendinblue in the future.

Recommendations to other buyers: N/a

Great help getting me started

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've tried several email service companies, and Sendinblue has had by far the best service. I would highly recommend them.

A far more affordable option than MailChimp

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Much easier to navigate, excellent and speedy customer support and much better value for money for third sector organisations especially. It has some silly glitches like not being able to edit a contact when they have a new address, rather you have to delete and re-enter but hopefully it will evolve as the product grows. The biggest problem is user identification, it isn't as well known as MailChimp so we did a final email from our server to our contacts telling them we were switching and explaining why we were using SendinBlue in order for that not to be a problem.

Awesome Email Marketing Tool

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Personalization, Private IP, Easy to use

Cons: The email sequence is still in beta

Overall: We are a fintech startup and we needed a new solution after trying different email automation tools. Sendinblue is a pretty easy tool to use and has many different option for personalization.

Recommendations to other buyers: Keep making it more user friendly!

Perfect Everytime

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company had been using another email service when I came along and suggested SendinBlue after doing some research. The service is top notch and everything the other service was and more. The analytics they provide are excellent and easy to read.

Excellent value

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As a business, we wanted to create engaging e-news at a cost effective price. Send In Blue allows us to do that with easy to use features. It also offers detailed reporting and statistical gathering.

great system and value for money

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: having used awebber and mailchimp for many years i can safely say that sendinblue is by far a better system and i have moved my entire business platform over to sendinblue.

Very straightforward and easy to use

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use
Responsive
Good value for money

Cons: Manual subscribers verification

Overall: I never had any problems with SendinBlue, even when sending lots of emails. The builder is responsive and nice looking. Templates look better than Maiclhimp. The only issue is when you have to wait to get your subscribers verified after adding them.

Vendor Response

by Sendinblue on February 08, 2017

Hi Taras, Thanks for taking time to share about your experience with SendinBlue! We appreciate your feedback and will actively use it to improve our tools and service. We recognize the importance of an efficient list import process, and our team is working to improve this area of our platform. If you have any additional feedback or suggestions, we're always here to listen. Please reach out to our customer care team at contact@sendinblue.com anytime -- we'll be glad to help! Best, The SendinBlue Team

Good platform for easy e-marketing

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Sendinblue platform is very good. It lacks some functions, like embed forms for websites, but for the prices we pay, its excellent. The biggest pus is their support. Its 5 start.

Vendor Response

by Sendinblue on January 24, 2017

Hi Miguel, Thanks for taking time to share your feedback about SendinBlue. We're so glad it's been a good fit for your needs! I see that you're interested in embedding a signup form in your website, which you are able to do with SendinBlue. :) This post in our Help Center provides step-by-step instructions for creating and embedding a form: https://help.sendinblue.com/hc/en-us/articles/208771869-Create-a-subscription-form. If you have any questions about this feature, or any other needs, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we're here to help! Best, Erin @ SendinBlue

Buggy HTML compose interface and lack of support for mobile left us wanting

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pricing, very competitive
Beautiful, well integrated with email acquisition

Cons: Buggy editing window often required lots of page refreshes/work arounds

Overall: First, great ability to manage multiple lists, and focuses attention on the acquisition of emails without manual entry. Much better pricing than other software depending on your sending habits.

Second, Oftentimes I would have to "save as draft" and go back and edit or duplicate from an existing email because the HTML editing interface would crash. Combined with the inability to do anything from mobile meant it was hard to get out important announcements about events and other happenings on short notice. Maybe not really its strong suite, so still giving 4 stars for overall excellence.

Recommendations to other buyers: Don't try to use mobile or use it on the spur of the cuff, much better for automated campaigns for an online reseller or someone else with a lot of IFTTT type triggers

Vendor Response

by Sendinblue on January 06, 2017

Hi David, Thanks so much for sharing your experience! We appreciate feedback from our users, especially on areas we can improve to better serve your needs. Whenever a bug is mentioned, we like to investigate and troubleshoot for any improvements that may be needed. SendinBlue's tools are built and optimized to function at 100% usability from Chrome and Firefox browsers for the most robust experience. If you were experiencing buggy behaviors with any of our tools in Chrome or Firefox, we would welcome any additional information you can share about your experience so that these can be resolved. Would you be open to emailing our customer care team at contact@sendinblue.com to share more details? We also appreciate your feedback about your desire for a mobile platform. We will share this with our improvements team for future consideration. Thanks in advance! We appreciate you giving SendinBlue a try. Best, The SendinBlue Team

An excellent low cost alternative to Mailchimp!

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Good interface, no limit on the number of email addresses - a good alternative to Mailchimp's subscriptions-based pricing.

Cons: The Email designer interface isn't quite as easy to use as Mailchimp's, but it's not a terrible interface by any means.

Overall: We took up Send in Blue after working with Mailchimp for about three years. We had no issues with Mailchimp aside from the cost and the fact that it wasn't based in the EU, which after Safe Harbour was abolished and due to Mailchimp being base in the US, made it a service which breached Data Protection guidelines for Academic Institutions. SendinBlue offers most of the features offered by Mailchimp, and its automation feature in some ways is superior to Mailchimp's. The only issues we came across were to do with the Email design interface - ok, but not quite as polished as Mailchimp's. Also, the Transactional Email API, although good and less expensive than Mandrill, wouldn't work with our in-house CRM (more a limitation of the CRM than SendinBlue, but still an issue). It's that limitation which prevented me from giving SiB 5 stars.

Overall, and despite those minor gripes, SendinBlue is an excellent service that I have no problem in recommending to others.

Recommendations to other buyers: Seriously consider this if you're thinking of using Mailchimp, or moving away from Mailchimp.

Vendor Response

by Sendinblue on December 15, 2016

Hi Paul, Thank you for taking time to share your experience with us! I'm very glad to hear that SendinBlue has become an overall good fit for your needs. We also greatly appreciate you letting us know about the areas where improvement would be helpful for you. Our team works actively to incorporate feedback like yours into into our updates! If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to receive your feedback and offer help! Thanks for using SendinBlue! Best, Erin SendinBlue

Great Product

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This email program has all the features you need and comparable with other solutions out there without the high costs and a great UI

A great email marketing automation tool

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great.

Cons: After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log.

I wish the signup form were as fluid and fully customizable as MailChimp¿s especially the ability to use an image as the header of a signup form.

Overall: I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta).

It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue.

I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...)
It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from.

Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated.

I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution.

Recommendations to other buyers: There are several free email markting softwares in the market such as Mailchimp, Targethero, and benchmark. I'm sure there are more out there but these are the ones i've used. I think choosing an email marketing software depends ont he features you need, I need drip campaigns hence Sendinblue is the best option to me.

Vendor Response

by Sendinblue on December 15, 2016

Hi Abigail, Thank you for taking time to share such detailed feedback about your experience with SendinBlue -- it's so helpful to learn from our users! I'm glad to hear that SendinBlue has been a good overall fit for your needs, and we appreciate that you've been in touch with our team so that we can better understand your needs and provide solutions wherever possible. :) I did want to let you know that we have a new tool available in Automation that might be helpful as you monitor your contacts' progress through your course. We recently released a new feature that will allow you to BCC yourself on messages sent via Automation, as shown here: https://drive.google.com/file/d/0B8234zUOM-SJSkhyam5KTC1wQjQ/view. I hope this information is helpful, however please don't hesitate to contact our customer care team (contact@sendinblue.com) if you have any questions. We'll be glad to help! Best, Erin SendinBlue

Great product!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Easy to use, fast and reliable.
I think its the best in the market.
Really useful features.
Highly recommended by myself!

Really great e-mail product

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I had to switch over from Mailchimp because the cost of having a large mailing list was too high. Sendinblue truly does provide a democratic mailing list experience. It's simple to use and very effective. Love it!

Great for my blog!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have a food blog (normalcooking.com) and was looking for ways to get my readers more engaged. Each week we use Send In Blue to reach our email subscribers with new recipes. It's easy to use, well designed, and has already begun resulting in more views and clicks on my site.

Just the right balance of features at a great price

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great price, fairly easy to use

Cons: Not as intuitive as some (but better than most)

Overall: As a small agency, I don't want to spend £100's per month for features I will not use. But Sendinblue offers a great feature set at a very competitive price. The application is easy to use (certainly easier than a particular monkey themed rival) and most importantly, my clients like the results I deliver.

Excellent Email Marketing Tool

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The Costumer Support

Cons: You cannot send a text explaining something, in the email test.

Overall: I think SendInBlue is an excellent tool for use in Email-Marketing.
Its very user friendly and it has all the important features you need to do a good job in managing the newsletters. But for me, the most important point is the Customer Support: is AMAZING!
They really do an effort to help you in all you ask.
If you have to choose an Email marketing tool, SendInBlue is the one to choose!

Vendor Response

by Sendinblue on December 15, 2016

Hi Miguel, Thank you so much for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :) Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared your suggestion for improving the Test Emails with our team, so we can consider this in our upcoming updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

I would like to relay on you!

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - transactional emails
- sending campaigns

Cons: - sms is too expensive (at least for Poland)

Overall: For me and my company the high availability is very important. Generally our experience is good with you guys, you offer great products, but sometimes we have to get in contact with you to solve some connection issues or deley problems. Getting in touch is also quite difficult, you don't offer any emergency phone number to contact you in some emergency cases, email respones are slow.

We had situation that we had to switch to Google mail for our transational emails, but that was few months ago. Since few months everything works fine and we are happy to use Sendinblue.

Keep doing what you are doing!

Recommendations to other buyers: - emergency phone line

Vendor Response

by Sendinblue on December 15, 2016

Hello Maciej, Thanks for taking time to share your experience with us. We're glad to receive your feedback, so that we can continue improving our service. Our team is always working to enhance our platform, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Robust and extensive platform.

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Responsive Campaign Builder

Overall: Working for a small charity in the UK, we were moving from a platform that included campaign sending to a dedicated campaign company.

We found that SendInBlue was good value for money for the amount of campaign users we have and the frequency that we wish to send emails. Before moving to the company we asked if they offered a charity rate and was very pleased to hear that they did offer this too.

Customer Service has been great since starting with SendInBlue, our queries have be answered promptly and efficiently.

The responsive campaign builder is wonderful to use, with image editing and enhancements built in to the platform. The reporting features are detailed and also give a heatmap of your email content.

So far there has been nothing to complain about. We are very happy we found them.

Recommendations to other buyers: Read the detailed tutorials and submit a support ticket if you need help

Good for small budget

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fairly easy to use, but not the most intuitive.

Cons: Some of the features are either hard to figure out or do not work. The double opt-in email has a field for the name of the person but that does not work

Overall: This is an easy to use system for acquiring subscribers and adding them to campaign lists. We use it on a WordPress installation and it works quite well. It is simple to find a user to edit or delete and you can delete from a single list or from your entire database.

If you find the need to use the SMTP feature of the WordPress plugin, AND you need to use another email send plugin of some kind, you will likely have a conflict.

Recommendations to other buyers: Work on the wordpress plugin to make it play nice with other email plugins.

Vendor Response

by Sendinblue on December 15, 2016

Hi Tim, Thanks for taking time to share your experience with us! We appreciate your feedback about the WordPress plugin, and will share this with our team. I noticed that you had a challenge with personalizing your double opt-in email template, and I would like to offer some resources that may be helpful for you. The first post explains how to setup and name columns in your email list, such as those for storing the your contacts¿ names: https://help.sendinblue.com/hc/en-us/articles/209499605 The second post covers how to personalize different elements of your email, including the subject line and message body with fields like first name: https://help.sendinblue.com/hc/en-us/articles/209553585 If you¿ve completed the steps shown in both posts and are still experiencing issues, there¿s likely an issue that our customer care team should look into for you. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Best, Erin SendinBlue

Personal attention at an economical price

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switched over from MailChimp to SendinBlue a few months ago and have been very pleased with the change. I particularly like the personal customer service when I have a question and, of course, the great price.

Good for the price

Oct 26, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Low price, basic funcionality makes it easy, very clear settings. Customer service is fine so far.

Cons: Speed, reporting tools, too basic when it comes to social networks.

Overall: If you need to send emails without worrying too much about reporting or automation (e.g. interaction with social network, automatic posting on SN's is poor) sendingblue is a decent tool. I would improve speed, as i noticed that opening a link via email is much slower than opening a regular link on my site. In this respect SB is lagging behind competitors (mailchimp mainly) who offer better service, but for a much higher price. The strenght is the low cost. Please improve reporting and speed!!! Good job so far.

Recommendations to other buyers: Make it faster and improve reporting for paying customers, even for SME's like mine with few subscribers. Can be rewarding in the long term for SB. I'd swich to a competitor if they would offer those features with the same price point.

Vendor Response

by Sendinblue on December 15, 2016

Hi Riccardo, Thank you so much for taking time to share you experience with us! Hearing from our users is the best way for us to learn, and to improve our tools and your overall experience. I will share both aspects of your feedback with our team, so we can work on improvements for future updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

fantastic and professional

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and professional look

Cons: none

Overall: Great software just what we needed to make our weekly newsletter professional, easy to read and create.

Well thought out and powerful

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As review!

Overall: I run large mailouts for bands which I have used several systems including Gammadyne and other self hosted solutions. SendInBlue was a little tricky to get set up, using a dedicated IP address and the necessary domain settings but has work flawlessly now with a much better opening and click through rates than before.

Very good support too.

The wysywig editor is a breeze and renders consistently on all platforms.

Finally the analytics are excellent, the clients love the reports.

Recommendations to other buyers: Initial setup was delayed due to the need for authorisation. This caused a 24hr delay which was unexpected!

Vendor Response

by Sendinblue on December 15, 2016

Hi Pete, Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far. I'm sorry that you had some challenges during the IP setup process, but very glad to hear that you're seeing improved results! If you run into any additional questions, or would like to share more feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Great value

Oct 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price, Easyness to use

Cons: Not many third party plugins or apps support Sendinblue while they support MailChimp

Overall: Best price for what you get. The only thing I wish is that more third party plugins and applications incorporated Send in Blue, or ones made by you. I have a pop up download for a handbook on our site that requires an email to download. I had to do A LOT of manual tweaks to make that work on our site with your company, while mailchimp would have been very easy. But overall you offer the best price for what you get.

Recommendations to other buyers: None off the top of my head

Vendor Response

by Sendinblue on December 15, 2016

Hi Sean, Thank you for sharing your review about SendinBlue! Hearing from our users is the best way for us to learn, and to improve our tools and your overall experience. I¿ve shared both aspects of your feedback with our team, so we can work on improvements for future updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Great Product when you have a large list but don't send enough emails!

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Better pricing
Similar to other brands

Cons: A few design issues that won't let you customize certain aspects

Overall: Saved a good amount and I'm not pressured to send an email when we don't have anything to say... We collect emails all year for just 2 of the 4 seasons so it fit our business model perfectly!

Occasionally we will have some slight issues changing a background or button font but aside from that it is pretty standard.

Recommendations to other buyers: Best for keeping large lists you don't mail to as much, saving $100+ a year from switching from mailchimp

Vendor Response

by Sendinblue on December 15, 2016

Hi Glade, Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Excellent Bulk Mail Provider

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Send in Blue are excellent bulk email providers, combining common sense with high standards and the sort of value for money that to my knowledge is not available in the industry with any other organisation even approaching this level of quality and service. I must admit I was surprised that they don't offer an im support service, which is pretty common in the industry, but they do respond pretty quickly on email.

I did also tell them that I feel they should let new clients know more about their procedures, since I was horrified that my first send hung at 500, having used previous providers where sends just hung and didn't get any further due to technical problems with their systems. It wasn't a problem in this case. They have a standard procedure of halting the send at 500 to check the stats are OK before completing the send. But I did suggest they should tell people that! However it's an assurance that the company is ensuring the continued quality and credibility of its system, which is important for all its clients. And I do believe they are a listening company, so hopefully they will tell new clients more about their procedures.

These are hardly major issues though. This is an excellent service and would be difficult to better at any price, and certainly at the prices being charged by Send in Blue.

Vendor Response

by Sendinblue on December 15, 2016

Hi Terry, Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far. Indeed, we do read every piece of feedback, and will do everything in our power to improve based on what¿s shared with us! If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

From a Former Programmer & GUI Designer

Oct 26, 2016
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cost.

Cons: Lack of compliance with GUI standards.

Overall: I am really happy I switched from MailChimp to Sendinblue. You are saving me a LOT of money each month and I really appreciate that.

Because of the cost savings, I have been willing to spend some time learning to use your software. The main difficulty I have is the result of non-compliance with Graphical User Interface (GUI) standards. Nasa did much research, in the past, on how users process information and that resulted in Microsoft, back in the 1990s, developing a set of GUI standards. When followed, users feel very comfortable and always know, intuitively, how things get done with a piece of software.

You have not always followed those standards, so one must poke around, try things, create tech support tickets, and wait for answers. All of which has taken me more time than I would have liked during my get-up-to-speed phase. But, now that I know how to navigate your environment, I'm quite happy. Not everyone, however, is a former programmer. So not everyone will come to your site, use it with ease, and sign up. In other words, the difficulty of use with the software will, in my opinion, cause you to loose customers.

There is still one big "got-ya" for me. And that is backing out a change. The lack of an "Undo" feature. If I add a box, then decide I don't need it after all, I must delete the box. There is no Undo I can use. If I add a jpg, then decide another would look better. There is no way to Undo the action. I have learned I can simply drag another jpg over the original, but again, that took me awhile to figure out.

So, in summary, my suggestion would be to do a bit of research about GUI standards and slowly enhance the product to bring it up to par. And also to add an Undo feature.

There used to be a nifty little product called "GUI Guidelines". I just googled the name, but evidently the company went out of business. So, if my ideas hit home with you, probably the best bet would be to read up on Microsoft GUI standards, as they developed the standard.

Recommendations to other buyers: All in my written summary. Industry (below) is Spiritual Teaching.

Vendor Response

by Sendinblue on December 15, 2016

Hello Lucia, Thanks for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs, now that things are up and running. Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin

Excellent value

Oct 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Sendinblue for a number of campaigns now and it was always easy to import data, and review stats of the sent campaigns. Some information requires a higher level of membership to be made available, but if you want an easy and fast software for mailshots to your customers, then it's worth having a look at it. Contacts and list management is very easy. Perhaps the customisation of emails can be done better, and a few email servers will filter messages as spam, but I've seen that happen with all other mass mailing services.

Vendor Response

by Sendinblue on December 15, 2016

Hi Marvin, Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Good choice when Mailchimp became too expensive for your size

Oct 26, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's cheaper than Mailchimp for our list size.

Cons: The campaign editor is glitchy. I addressed the issue but the devs had other priorities than details (understandably).
The API doesnt support server-side double-op-in subscriber registration, but is overall easier than Mailchimp's.

Overall: We grew a lot on Mailchimp and it became too expensive for us. We found Sendinblue and it worked well enough for our needs. It has a functional campaign editor that is a bit glitchy and not as polished. But usable enough!

Their API (we use the Ruby gem) is simpler to use than Mailchimp with on feature clearly lacking: we cannot register our subscribers server-side AND send an opt-in.

Vendor Response

by Sendinblue on December 15, 2016

Hi Luuk, Thanks for taking time to share your experience with us! I¿ve shared your feedback about the email builder with our team, and I'm happy to confirm that we already have some great improvements coming very soon! SendinBlue API users who would like to implement a double opt-in process have a couple of handy options for achieving this functionality: 1. SendinBlue Automation can be used to build a double opt-in process, using the workflow in this post: https://help.sendinblue.com/hc/en-us/articles/211244629. 2. Alternatively, you could use the current API functionality and follow a similar logic as described in the Automation post above. I hope these suggestions are helpful, however if you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Great software for a great price

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to work with, lots of statistics. Only downside is that in some cases I don't have much freedom with block styling / build up.

Vendor Response

by Sendinblue on December 15, 2016

Hi Yasmine, Thanks for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :) Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I'll be sure to share your feedback about the email builder with our team, and I'm happy to confirm that we already have some exciting improvements in the works. Stay tuned for those very soon! If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

Great value for Email Marketing

Jan 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: SendInBlue has been a reliable and budget-friendly provider for my email marketing. They respond to questions and provide prompt support. They have useful metrics and tools to analyze campaign data. Their email template tools provide a wide variety of flexibility to customize your look and feel and their tools work well consistently. They have good list and contact features, custom fields, import utilities, and ways to customize your opt-in processes. The one area that needs improvement is the ability to use their forms with other products for capture of customers to a list. I'm hoping that as they grow, they will also expand the ability to use their lists within other products such as pop-up forms, lightboxes, landing pages, and other types of marketing media. I am very pleased with their products and services and would recommend them to my colleagues.

Vendor Response

by Sendinblue on February 19, 2016

Hi Angelica, We're so glad to hear that SendinBlue has been a good fit for you! We appreciate your feedback about the expanded form functionality and will certainly share this with our product improvement team. This is a popular request, so we're doing our best to grow in this area. If you have additional ideas for improvement, please don't hesitate to let us know. :) Best, The SendinBlue Team

Great system but terrible customer service

Dec 10, 2015
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: The system was easy to use. Importing contacts and setting up email campaigns worked well. However, we were not actually able to send anything more than test emails. We were apparently told that we were not the right type of client. They said:
"Unfortunately, after reviewing your account, we found that your operations/processes don´t comply with those of our target clients and our policies."
What exactly this means - who knows! We sent several emails asking for clarification and they kept on repeating the same phrase.

Vendor Response

by Sendinblue on February 23, 2016

Hello Louie, Thank you for sharing your experience with us. We're very sorry to hear that you didn't receive the information needed about your account. The responses you received certainly fell short of our standard for helpful customer care and we're taking steps to ensure the situation is not repeated in the future. We've also sent an email to you providing more detail about why your account was not able to be validated based on our terms of service. If we can be of further assistance, please don't hesitate to let us know. Kindest regards, The SendinBlue Team

Great platform and prices

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using their service for a few months now and definitely love their platform. It's very easy to use and has cool features even if you're on their free plan. I recommend it!

Vendor Response

by Sendinblue on November 20, 2015

Great news !

Great product, excellent service

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really happy with our experience with SendInBlue. Perfect product for our lead generation leads.

Pathetic customer service

Mar 31, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I would not use sendinblue's service again. Their validation process takes too long. My account validity with them expired by the time they finished validation. Lost my money!

Vendor Response

by Sendinblue on June 16, 2015

Hello, We are sorry you have experienced a delay in the validation of your account. It is vital for us to check the new accounts and validate them individually, in order to maintain a high quality of service. We do have a refund policy, so please contact us (contact@sendinblue.com) if you need any additional information. Kind regards, The SendinBlue Team

Hidden gem

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have found this through Capterra and after 2 weeks I am really happy about it, is easy to use and cost-effective.

The validation period was a bit long for me (1 day), but since it was the holiday period is understandable.

By far the best eamail marketing solutions

Jul 09, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Even though it is a bit frustrating to wait for a manual account validation, it is definitely wort to wait.
The features are really easy to work with, the support is fast and efficient.
I strongly recomment this email marketing software

Perfect toll to grow your business...

Jul 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Perfect pricing among all of the providers even can be used for FREE !!! Join it and make a brilliant growth in your business...

Best service in the category

Jul 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am using the Sendinblue services from last few months and having a great experience with it

Slow validation but after that it is fine

May 22, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It took a while to get my account validated but after that it was all good sending and tracking. I uploaded lists with no problem and I found the campaigns results very useful for pruning my contact lists. The exportation of contacts who interacted with your campaign is also very useful. Good service

Unbelievable prices & good service

Feb 25, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: At the beginning I must admit I was a little afraid to sign up, the pricing was just unreal. After testing out, I can say the paltform is easy to use & deliverability is very good.