Who Uses This Software?

Salon owners, chair or booth renters. We even offer salon suites a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

1061 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About This Software

Vagaro is an online Salon Scheduling & Business Software that runs on computers and mobile devices. Easy-to-use flexible scheduling complements memberships feature & inventory management. Most downloaded/reviewed Apple and Android app starts @ $25 with 1 Month Free Trial. Includes email marketing, customer retention reports, QuickBooks online integration, and text reminders. You also get added to the Vagaro Beauty Search Engine! Bonus: Book Appointments directly from Google, Yelp, and Facebook.


Vagaro Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Vagaro Reviews

Best booking software Ever!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the stats, the email templates, the design and the tutorial videos. You can be very organized with this software.

Cons: It doesn't automatically charge for late cancellations or no shows. It would also be great if you could pay employees through a payroll system

Easy and reliable user friendly

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The options for notes, cancellations, and the easy to use layout. Sending reminders for my clients and being able to mark if they no showed is a big pro.

Cons: Not being able to edit new services on my phone app if they already have a service booked and want to add a second service.

Very Good

Aug 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to change appointment by just drop and drag, Able to use it with my cell, tablet and desktop,

Cons: Cannot promotions via text message and it doesn't work with Square

Easy to use and can find everything easly.

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The booking and contacts are the pros. When I book appointments for people all i have to do is find the date and there it is i just choose the time and presto there it is. It goes the same for contacts easy to use and works perfectly.

Overall: It is easer to use for my business and my customers to use.

My clients enjoy the ease of navigating thru Vagaro website. Customer service is beyond excellent!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Some of the things I enjoyed about using this software has been the ease of navigation for both my client and myself, customer service exceeded my expectations, trail membership, training and support, are a few of the things. Your company was also transparent about what it offered before I signed up for the trail membership and I am now happy to be using your system full time!

Cons: I would like it if the pictures I import onto the site were editable, if Vagaro provided a folder of photos to choose from,

Awesome

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly so far. Easy to manage. Customer Support is very helpful for any questions or concerns one might have and unable to find on website.

I love using Vagaro, it helps me in all aspects of my business.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like having everything in one space. It makes running my business easier and user friendly for clients.

Cons: I wish it had the option to print service tickets for staff. We are missing that connection is the service for the guest.

This has been a life changer. So excited to use Vagaro. We are just getting it all set up.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Looking forward to the links with marketing, haven't had time to set it all up yet. The system is really easy to use.

Cons: So far not much. would like to have all my services coded a different color. Maybe a way to do it and I haven't figured that out yet.

After months Vagaro has kept me on top of my clients appointments and information.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The app for clients to book their own appointments. Most clients contact me to book their appointments and once they auto rebook they get great reminders and feedback requests.

Cons: Customizing services and appointments without having to create a new service. I sometimes need clients to book bimonthly and I do not have that option with certain services. Also I want to be able to add on to existing servies without having to make a whole new service.

Overall: My clients being able to book their own appointments. Having a great website linked to my business and where people can leave their feedback.

a little bit of a pain to find the contact phone. But once I found it they were fast and friendly

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: So easy to use and very budget friendly! It has everything my tiny little studio needs without adding a bunch of fluff I don't need

Cons: it keeps signing me out while I'm working, its frusterating because I can't figure out how to change that setting

Been using vagaro for just under a year and I love how easy it makes my business run

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The full integration from client formula and notes to accounting, email marketing, points/rewards system .

Cons: I recently started a rewards program and would like the option of add points earned at the checkout window since i give points to my clients for prebooking, referrals, and social media reviews. Its difficult to do manually after the fact the client is already chrecked out .

Overall: ease of keeping track of clients and the reports

all my clients are happy and easy to use

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: this software has all i need and i really like that i can create booking style and service and classes.
very easy to use and i hear most of client love to use to make appointment.

Cons: I'm owner of salon and a stylist. I tried to use appointment application in two web but it won't let me use.. :(
hope there are way to use it as many as I want to make client can find me as salon owner and a independent stylist.

My customers and I are pleased with Vagaro and the overall features they offer.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: What I like most about Vagaro software is the ease of use and my monthly investment which also includes my website. I also like how innovative they are with new features and views them from a consumer's perspective.

Cons: Of the 2 + years that I have used Vagaro I don't have any dislikes about their software. They have created a product that serves my business and clients well.

Overall: Monthly discounts for using more features that Vagaro offers.

Excellent Value

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Mobile function and ease of use. The bang for the buck is so there!! Customer service is great!~!~! and the pro mobile app is awesome

Cons: End of night features just not there yet for end of day! It is very hard to do end of day and repoorts are missing a few!

Great!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The system is quite good and complete, easy to use and the price is incredible, has additional tools to optimize our relationship with customers

Cons: Unable to configure available rooms and equipment to avoid dating problems
It does not allow me to set the office hours in general and I have to do manually day by day if I need to block the staff

Overall: Price!

Over all the company has been great for my business. I recommend to any salon wishing to grow.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the inventory reports and most reports they offer to you to examine your business profile. I love the marketing features,

Cons: The one thing they have not changed is the ability to customize more than 1 processing time per section with a client assigned to the same stylist. They have the notification setup not for solo salons but for clients that have to see multiple specialist in one section. Im a solo salon I do everything myself. So I don't split the service by doing the relaxer color and sending the client to different stylist to roller set the hair and sit them under the dryer. So I hate there is no consideration for this kind of customer. I have to create two separate appointment which means the clients get two or 3 separate time notifications. So the client is confused. We note them as a no show not knowing they thought there was an error and show up later scheduled time for the roller set portion at 3:00 instead of 12:00 for the actual start of the service. I now use the personal time off option to avoid 2 notification. But if the client cancels their actual starting appointment online the blocked time I made to roller set the hair remain on the schedule because its really not Linked to the actual appointment. Im patient that if others are open about this same concern it will be changed.

Overall: Professional presence to new customers, a way to notify customers of appoints and huge variety of reports for taxes and clients review.

Vagaro has been amazing for my salon

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Super easy to use. Easy to book multiple appointments, as well as checking out multiple clients on one ticket

Cons: The website maker is a little dated, I wish it had a more modern look, and features. I have a couple of issues with email address as well.

Overall: Ease of booking multiple services, my website and email marketing all in one place. I have had a great experience with the software. It also has a great price point for small or larger salons.

Very easy to use and easy to switch between devices

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that I can switch back and forth between my laptop in the salon and my phone when im not in the salon. I also love the feature where my guests can make there own appointments. Its amazing that this one program can literally run all the aspects of my business.

Cons: I don't like that I have to wait til my trial is up before I can order my card reader. I also wish that there was a way for to ask my guest to confirm there own appointments.

Overall: I can operate my whole business from this one program.

needmore work

Aug 03, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: love it, cant live without it. does every thing that i need a salon soft ware to do....thank you very very much

Cons: too hard for customers to book online...for some reason, its too many steps. other soft ware not as hard for ppl to book. if my clients history wasnt saved in vagaro, i woud have been switched

Great Customer Service and easy system use for all staff!

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The App is amazing for staff to view their schedules and book appointments, and most importantly our clients LOVE it. Also love the email marketing we are getting ready to use now

Cons: Wish there was a cash open/close integration and that you could edit transactions after cashed out AND pre-pay appointments ahead of time for clients who wish too. Placing funds on account would also be helpful.

Overall: Easy quick reporting, fast online or App booking and inventory reporting.

This is the best decision I've ever made for my business!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's so easy to use. I love the reminder texts my clients receive 72 hours before and then 24 hours before their appointment. Scheduling clients when I'm on the go with the app is super convenient and very easy to use.

Cons: I haven't found anything I don't like about it yet. I have noticed however, that the automative emails for "Thank Yous" hasn't been working on every client.

Overall: Ease of use, very convenient. All my clients have commented that they love the emails/text confirmations they get. I have also noticed a huge decrease in no-shows!

Very user friendly,easy to navigate, it minimizes managing my schedule considerably!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It sends confirmations two days prior to an appointment so I don't have to manually do it... I can be out on a hike and receive a text that my clients have confirmed. I like that they can book online as well... it's also nice to be shopping or doing something I love other than managing my schedule. The customer support is outstanding. They are very knowledgable and calm... I have had experiences of them connecting into my web site from their end and helping apply my vagaro booking app.. it was a pretty cool experience.

Cons: So far, there is not one thing I don't like about it. I have found this to be the best software for booking and managing clients,tracking clients and managing my books. I honestly have not had any issues . I I love that I can run Daily Deals and Emails announcing service specials,and any marketing needs I have. There are plenty of templates to choose from and very user friendly. Once you're all set up it only takes maybe 15 minutes to send out correspondence to all my clients. The clients can then access my web site that's linked and book my services right from their phone or computer.. I love Vagrao !! It's made my life easier !

Overall: Exposure quickly to new clients, ease of online booking, marketing .. it's an all around benefit for me.

Evidently they have too many customers to worry about providing good customer service.

Aug 01, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very thorough and still fairly easy to use. The software also has customizable options that help to make it less obtrusive.

Cons: Customer service has gone to hell recently. For example, dealing with a security issue took several hours on the phone with several different customer service reps and a manager. Each agent thought something different would work, but none did. The manager took a drastic step that solved the problem, but now our credit card processing hasn't worked for five days and it will be at least one more day before they get it fixed. Although a huge priority for a small business, it evidently didn't mean anything to Vagaro customer service.

So far, so good!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I am of the pre-computer generation so the ease of use is fantastic! I tell people, if I can use it, anyone can use it. The features and functionality are nearly al encompassing.

Cons: It is difficult to customize it towards all aspects of our medspa business. We do not operate as a typical chair/booth rental space and each operator can use multiple pieces of equipment. There is no way to have equipment available to all of my staff on here and then block it off once one of them is booked. However, there are small ways around this but it limits our ability to offer on-line booking. Other than that, no complaints!

Love how easy this program is to keep my salon going smoothly!!!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: So easy to use, not super expensive! most of the things I need to find out is easy with the help button, or just check things out and I can find what I'm looking for. I have checked out many other companies but keep coming back to Vagaro. Why change a good thing!!

Cons: I wish that I could sync my vagaro calender with my cell phone. I have tried but have not been able to do that. other than that, its a great program.

Overall: simple and easy!! I don't have to work hard to figure things out.

Love it!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Affordable, reliable, and easy to use. I've been using it for almost 4 years and have never had the problems that i did with the competing booking service.

Cons: Nothing that comes to mind... i wish there was an easier way to book the whole day off but other than that it is great!

Very easy to use and covers everything you need to run your business

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The fact that I have all of the online booking things I need, along with inventory and email marketing for cheaper than other booking apps.

Cons: I wish it was easier to see the sales projections and daily totals. My former booker would send me a weekly sales projection email on Mondays and I thought helped my business.

Overall: I get a full booking salon software that is portable for a small suite owner. I have everything the big salons offers and a affordable price.

Worth every penny!

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easy to use and cost effective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons: doesn't allow you to reserve certain days for certain appointments. I offer mobile services on certain days and I wanted to reserve those days for those particular services but unfortunately, vagaro does not offer that at this time.....

Overall: peace of mind to enjoy my life without having to stop and schedule appointments.

Excellent software! Easy to use and clients LOVE it!

Jul 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to differentiate between users is the best! I like that I can divide up everyone's reports at the end of the day so that everyone knows their own totals! It makes my life so much easier!

Cons: So far the only thing that was difficult was putting in all of my inventory. It was very time consuming.

Overall: Ease of use. It has made my book keeping much easier for myself and my renters.

Extremely simple to use!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: In comparison to Mindbody, Vagaro is 100x easier to use and understand. You don't have to do a training to complete the set up for your business, but it is beneficial to watch a webinar on it. However, I didn't have time and just wanted to jump into it, and I figured it out pretty much on my own! My clients also have an easy time using it!

Cons: Getting the payment processing going can take a bit too long. I also would like if more fitness places in my area used this software more- when I mention it to people they're unfamiliar or can't remember what it is.

Perfect for Salon Suite!

Jul 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that Vagaro is built for salon use, and has an integrated payment system. I hated my previous Scheduler, as I had to switch to another app for payment. I feel like as my salon grows, Vagaro will grow with me, as opposed to my company outgrowing Vagaro.

It's mostly user friendly for myself, my assistant and clients. I had no real issues or complaints.

Cons: I had trouble using Vagaro within Internet Explorer, to the point I canceled because it was so buggy. Only when the company reached out did I realize it worked better in Chrome.
It would be nice to have a couple more options for employees/booth renters and their permissions.

Easy to use for both business owner and client.

Jul 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The mobile app makes it easy for my clients to use and access information. I like that I can customize my interface and incorporate a link onto my website that works smoothly.

Cons: Price might be a bit high but not terrible. Sometimes I get double the notifications for an appointment that I have already accepted. But not that crucial. I will still use it for my business.

Overall: More clientele as it is widely used in our city.

i've used it since spring 2014 and do not plan on switching, unless... (read cons)

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: costseems reasonable, the text reminders to clients are very convenient. i like that it's pretty customizable

Cons: THE DESKTOP SITE IS HORRIBLE ON THE CHECK OUT SCREEN!!! i have already gone in a couple of times on the request page and asked for them to make it as good as the mobile app for us desktop users, but to no avail. if i come across a system that does this better than vagaro i will change to it. will have a chance to explore other option in the months of sept and oct...

Overall: what i mentioned in the "pros" section. this question seems kind of redundant.

Great so far while on my 30 day trial period

Jul 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the ease of booking or asking others to book on my site. Also sending reminders I don't have to think about.

Cons: They don't have options for people of color. I am a loctician and while "Locs" are on the site natural hair care is not so making my own category leaves me at a disadvantage for marketing to those needing natural African textured hair services.

Overall: Control of my clients the ease of building a clientel list

has been life changing for me

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: All my clients have loved the text reminders! It has boosted my overall sales due to them not forgetting their appointment.

Cons: The fact I haven't had time to experience all it offers. There are so much to learn and so much Vagaro offers.

Great for small business starting up

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: That it's cloud-based, that customer support is very easily accessible, it's affordable, and relatively easy to use.

Cons: There are not as many features on this system as opposed to other booking software I have used in the past. I also dislike how it's not very customizable and I would prefer a more simplistic, steam-line design.

Overall: Learning new software systems is always good for professional development.

Easy to use and so many features

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use and if I do have any questions The instant chat is at my fingertips.....................

Cons: The only complaint I have is about your credit card processing but I do not believe that has anything to do with the software. I have had no major issues that come to mind.

It keeps me clear on my appointments. keep me from over booking

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easily excessable. allows my clients to know their appt. time. gives them free rain to councle or reschedule their appt

Cons: haven't found anything that i dont like as of yet. I am supossing the more i use the more i will learn about the system

Overall: I am still learning the system so I am hoping to learn to calculate my earnings along with other things pretaining to my business.

As the owner for my Business Vagaro has a few things to improve of like being USER FRIENDLY.

Jul 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Being the owner Everything I need it for is there. I can cut down on no call no shows by having clients enter their CC info, and it bonus out by letting me be CASH FREE. I am able to do inventory and charge for services. *** I would love if there was a way for walk ins to just purchase product with out being on the actual schedule/calendar. I had to add an add on for product purchase then go in and add prices for the product and add it in to their service in order to charge. I fell like that's an extra step that don't need to happen. If someone come in off the street rather client or not I should have a option to just charge them for product instead of booking them then charging for the product. other than that I love the product and what it offers. I have not went into customizing my site just yet so I cant comment on that. just yet. I have IT experience so its easy for me but I'm noticing clients especially older ones have trouble locating functions like posting for reviews or booking services if there is only one service tech. not sure why but that's has been my feed back.

Cons: not easy for clients to leave a review.... Once they receive a Receipt. I feel they should get an option to leave a review after each service by the click of a button from their text and or email.

I have not found a option that allows me to count how many ACTIVE clients I have on my roster.

Overall: The ease of clients scheduling their own appointments at their convenience. And the ability for them to see when I am available for the service they would like.

Clean professional and easy

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps me stay organized. Prepared for my clients and promote my business. it helps people to know where in am and what i offer

Cons: The app could use more templates for email marketing and allow your social media to be connected to your profile.

I love this program! it is everything I wantin a booking and POS system!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that clients can easily book 24-7 for their appointment. I love that it keeps track of inventory for me. I love the POS SYSTEM Just like a cash register, I can rign out my clients and it keeps track of sales and drawer count. I love that it allows you to send e-mails to your clients and it sends notifications as your company name. I like that it automatically allows you to print a reciept or send reciept thru email or both. I like that I can accept Credit Cards thru Vagaro I love the Customer service that it has! they are there when you call for help and you are not put on hold or a waiting list for answers to questions! I like the fact that it does not cost hundreds of dollars a month and I can use the same software for all my employees. YES WAY TO GO VAGARO!

Cons: So far, nothing comes up that I do not like about Vagaro. If I have trouble than Customer Support is there to help and then my dislike turns into a very positive pro. Thank You Vagaro.

My salon has used this software since we opened almost 4 years ago, absolutely love it.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down.

Cons: There are really only a few things that I like the least about Vagaro. One would be, the system issues, especially with the credit card processing. When we first opened we were using vagaro as our merchant as well for our credit cards, and we had nothing but issues. Even now, I get the texts whenever there is a software malfunction, and it seems most of the malfunction is with credit card processing. So, we ended up having to buy an actual credit card machine and go with a different merchant provider, and now all of that is resolved. The next thing I like the least is, you can't separate your business at all. We have both tanning and a hair/nail salon. So, our tanning hours are slightly different from our hair/nail hours, and there is no way on vagaro, or our website, to separate and add additional hours. The last thing I like the least, is that Vagaro really only allows you to add services, there's no where for us to list our prices for tanning on our website, unless we take a picture of the menu and post it in our pictures, which would be out of place.

Overall: The salon benefits tremendously from using this software. First being, salon operations. The overall smooth running of the salon. With the booking block scheduling, color coordinated services, customized services, and application/processing time being adjustable, it just makes the salon run so much smoother. The service providers never struggle with their time management thanks to vagaro. Each service booked in their book is booked appropriately by time, which makes a smooth transition from one client to the next. Also, when checking customers out, it is super easy. Being a booth rental salon, who still functions as a team and uses one system, one receptionist, one merchant, one credit card machine, it makes it easy. It breaks down each providers day, total services, total money taken, etc. So, when it's time to closeout, there are no mishaps, you know exactly what happened with each client, by name, by service, by provider. You can truly check anything you need to. Also, when clients move their appointments around, as clients always do, vagaro has it set up very smoothly. It's very easy to move a clients appointment from one day to the other. Also, having the business website attached to the actual software is a major bonus! A lot of new clients find us using vagaro. The new customers can see customer reviews, they can see our service menu and prices, our hours, everything they need to know, and they can book online right then and there! Our clients truly love booking online, without that feature, a lot of our clients would have a hard time booking appointments because their schedule changes from day to day. With this option, the night before they know they are going to be free for a service, they can open up their phone and book for the appointment they need with the service provider of their choice! Vagaro, with the few faults it may have, is hands down the BEST salon software you can get today! It's a one size fits all type of system that has worked while we were an hourly salon, then to a commission salon, and now a booth rental salon. Vagaro is so great that we REQUIRE all of our service providers to use this system! The providers that have been with us since the beginning wanted to stay with vagaro. The new providers were amazed by the system and were happy they made the switch! Anyone who has ever used this system would be a customer, no matter the size or type of salon you have! It's the best! Almost 4 years with vagaro, and many more to come!

Awesome Program! Love how easy it is to use and the price if very good!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can use this program anywhere! very friendly program. keeps track of everything.
not an expensive program :)

Cons: you can't add on to services without putting the client back in or at check out :(
the pop up on the side when you first open.

Overall: love keeping all my clients records and seeing how often they come back

Vagary makes doing business easier!

Jul 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Vagaro is easy to set up and when I have new hires, it's not overly complicated to train them on it!

Cons: I wish there was a way to track how referrals came to you better, there was an option to have discounts categorized or tagged in the checkout screen, and to have a 3-4 digit code staff uses for tasks that stamps their name on an action vs. going thru login each time.

Overall: I can track so many things with this software and pull great reports to help run my business.

I would recommend varargo on customer service and value

Jul 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You get a ton of features for the price. I always love running numbers and Vagaro makes it easy to see service and retail sales, gift card sales (we got our gift cards designed for a very reasonable rate), package sales ect. Vagaro's customer service is amazing. Anytime we have questions the staff is incredibly helpful and knowledgeable.

Cons: rebooking is only tracked if you "rebook" after the guest is checked out. We rebook before the guest checks out so I have to track rebook numbers manually

I am new to online booking software, and I have searched several. I love Vagaro!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: There are several things that I really like about Vagaro. The first pro about this software is the ease of booking appointments. I especially love that I can use the app on my smartphone to book appointments while I am away from the salon. The second feature about this software is the ability to track my inventory that is being sold by my stylists. Another feature is being able to link my salon's Facebook page with a button for clients to book an appointment through Facebook. I love that I can use this software to integrate all my social media outlets to help me brand myself to the public. That is important in this day and time for a business to grow.

Cons: I am new to Vagaro and so far I haven't run into many issues with this software. The only con I can speak of is the inability to upload my inventory list into it. I can export my list into Excel, but I wish I could import from Excel into Vagaro. I had to re-enter my entire invertory into Vagaro, which too a week to complete. In the future, I hope you can change this software with an update to import files into the software.

Overall: The biggest benefit I have noticed so far is the client's showing up on time for their appointments. I love the feature that sends messages automatically for reminders. I also like checking out clients and the ease of making future appointments.

Love it!!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It makes me look even more professional! My client love getting their reminders!! I would recommend this software all the time.

Cons: My clients tell me that they didn't like getting messages late at night, so I had to make the changes .There is nothing I least like about this software.

Overall: My client know that I'm professional and Im all about business!!!

Nothing but exceptional

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it has all of the little things that you would want. Initially, I thought wow, how confusing with all the features, but in reality, they're all extremely useful. Obviously industry professionals input was heard. It is so easy to navigate and the trial period is essential. What a concept! Thank you, Oh and the support is phenomenal, live chat is very helpful and they don't make you feel stupid!!! Very patient and easy to understand, as I'm not a tech person.

Overall: Ease of starting up my scheduling calendar, service description, and merchant services.

love this software

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i love the easiness of Vagaro makes my days so much smoother. I love how you can customize your layout!!

As a salon owner for over 10 years, Vagaro has been very convenient and easy to use.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to access it from anywhere. I am able to keep up with 3 stylists and hundreds of clients.

Cons: Sometimes, when I am updating client data, it tells me the number or email address is already in use, and it's not

Overall: As a daily user of Vagaro, I not only book hair appointments with my 3 stylists, but we keep track of hundreds of clients, their information, as well as their chemical formulas on previous visits to our salon. There is never a question of what color was used on someone, because it's always in the system. My clients love the reminder feature. I also own the credit card processor, which is quick and easy to use. No one carries cash anymore, and the system keeps track of every transaction for me.

Easy and affortable

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its easy for all clients and ages. The point system is really cool for returning clients and promoting referrals. Quick bookings and able to change the availability dates!

I love Vagaro! It makes my salon run so much smoother. The price is good too.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the convenience of Vagaro's online booking feature. It frees up a lot of time that I would spend answering the telephone.

Cons: The only con would be, there are a few too many clicks that I have to make when selling products and checking out clients.

Amazing! Has everything you could want for little cost.

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The marketing available with it- emails for birthdays, specials. It's so much easier than doing it myself. As well as the reminder texts! A huge help for me.

Cons: There's a lot of features which can be confusing at times. I also use square reader and would like the opportunity to use it with vagaro instead of purchasing their reader.

Excellent system!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Vagaro is very easy to set up and use. Both the online version and the mobile app are great. They look nice and do what we need. We have gone from 3 therapists to 10+ and Vagaro has helped us manage the growth. Customer service is excellent. I highly recommend it.

Cons: There are not many cons. One would be that we cannot pick the gift certificate styles that are offered to our customers. We only offer massage therapy, but skincare and hair styling certificates are shown even though we will never sell them.

Customers love it!

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The system keeps everyone on schedule, customers and employees. I like the flexibility to send reminders out.

Cons: When the system is down and you need it, it is really frustrating. It has gotten better about warning us when scheduled to be down.

I have used Vagaro for 5 years and it makes being a service provider easy. I can focus on clients

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I have found that scheduling clients is very easy. Online booking is a great addition, retention and income reports are very functional, automated reminders for clients are very helpful for owner/operators.

Cons: The payment processing is very expensive. The inventory tools are not as functional as I would like. It's difficult to remove multiple items (I recently purchased a new product line and discontinued another)

I'm loving the Vagaro software! It is a great value for all the features and benefits you get!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I really love how is easy it is to use and navigate around. Plus if I get stuck I can watch a how to a tutorial that will show me step by step to complete the task.

Cons: I have not found anything that I dislike so far with using Vagaro. I am not a techy person and it's fairly easy to set up and use.

Overall: online booking, reminders/confirmations emails and text, marketing campaigns, easy integration,
phone app, and website feature with many more benefits that is an additional cost. I'm a solo Aesthetician just starting out so I don't need the extra features yet.

If you have a problem, get ready to be blown off!!

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I had high hopes when I decided to switch, but now it is nothing but constant frustrations and no one will respond!!

Cons: I have a membership program that is yearly without auto-renew. I asked if there was a way to back date it for people who are currently already members. My rep said the system wasn't set up that way but he would show me how to work around it. I did like he said and told him it looked like it was going to start their membership on that date, not expire it. He swore up and down it -would expire it. I did some "test" members with expirations and they auto renewed. I messaged him and then was told they had fixed it and now they would work correctly. Well, guess what, NOPE, they are all auto-renewing (even though the box was UNCHECKED for auto renew) So now I am having to go in manually each day and see who it auto-renewed and the cancel the membership....Keep in mind, I MANUALLY entered in over 600 memberships and now it doesn't even work. Now KERRY is always "unavailable" or has "stepped out" and won't return phone calls or emails. The last email I received from Kerry was totally putting the blame on me and that their system wasn't designed to do what I needed after he told me REPEATEDLY and even sent me a VIDEO showing me how to do it. So now I have been paying for a system that I have still not been able to switch my customers over to because I have no idea what to expect and with a database of over 4000 people I can't risk this now working properly. So GOOD LUCK if you need more than the basics and even if you do, and they don't offer it, they will LIE to get you to switch over

Overall: NONE still waiting to use it!!

i save money using this app!!! No more chasing clients to remind them of their appointments. No more

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: automatic e-mails and texts confirming clients appointments and easy of use for us to track clients appointments

Cons: Clients have a hard time finding my business on Vagaro. For a long time my business didn't appear when clients would search, even if they have the exact address. This has improved though.

Overall: i no longer have the following costs to my business: invoice books, punch cards, gift cards,inventory sheets, time loss for calling clients to remind them of their appointments. my business is keeping better track of returning clients and clients that constantly are late or don't show.

Simple, easy, Quick, IT'S Great

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love this app! Its very easy to use and great for online booking and reminders. It has made my working life so much easier. Thanks Vagaro

Cons: when they updating the system during week days. I think it should be on Monday when most of the salon are close or not too busy

Overall: booking, online booking, inventory, sale's reports

Amazing and very convenient my clients LOVE Square.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: fast quick and easy and makes my business run more smoothly and keeps track of daily sales and all activities its like my second pair of eyes and at the end of the year all I do it hit the print button to file taxes

Cons: slow updates and the delays around Holidays and have problems with the reader during thunder storms and when in internet is running slow

Overall: it lets patrons know ur location and that I'm a square user

Not enough features for my Yoga business.

Jul 02, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Vagaro is kind of intuitive and the customer service helpline folks are very professional and helpful.

Cons: Classes: Vagaro does not have the capability to create a URL for individual classes. Posting a link on social media to any individual class is unavailable. Client have to go to our Vagaro page and then hunt for the class.
Calendar: The Vagaro calendar is not visible to clients! Clients are unable to peruse the schedule to find a class that fits their schedule. Instead they have to find services they are interested in, click on them, then see whey they are offered. Very inconvenient.

Overall: None.

Awesome! I love this software its very east to use

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how easy it is to use. Vagaro is so helpful even with Marketing and creating a website. I love this software

Cons: The customer service was not so prompt when changing my bank account information. I feel like it took to long

Switched from pencil and paper to this and now that I have it set up, its sooo easy!

Jul 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So many options! And customer service is amazing at answering my questions when they arise. I have loved being able to keep all my information in one place!

Cons: Only down side is additional charges- but in the same respect I will have no problem paying for them because the services are worth the cost!!!

So far so good!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the fact that Vagaro has business building webinars for free. The built in marketing is perfect for me. Im always coming up with ideas foe email marketing and with Vagaro I can create a draft everytime I have an idea. This way I have marketing material always in que.

Cons: I wish the merchant information and set up where more clear. I didnt get instructions on how to setup my online account with the merchant. After a day of using the program I just decided to call the merchant myself and they were great.

Overall: Im able to combine my scheduling, POS, online marketing, and much more all in one place. Making life a little more organized.

Customer service has been great so far

Jun 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Like what I have for the price, I like that I have control over how much time gets blocked for each service, so that my customers don't feel the discomfort of double booking

Cons: In the beginning there is so much data to enter. I do not have any suggestions for making it any easier tho.

Very user friendly, I am a new user to the program and I found the navigation amazing!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the color coordination. It makes it easy for a quick one-over to be certain of appointment status

Cons: When utilizing the display screen for multiple users, the columns tend to be compromised in display which can sometimes make it hard to see appointment detail at a quick glance of the eye.

I am still new to Vagaro, but my clients love it! It is so easy to navigate!!!

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Like having a personal secretary. I like the price suggestions. My clients love the reminders, and it will cut down on no shows.

Cons: I have found no cons. I wish it were easier to add clients profiles. It is just tedious to me, but I see no way around it.

Overall: Less no shows.

Not very easy to navigate at first, but once you figure it out, it's great!

Jun 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it keeps track of everything you do and you can also print our reports if you need proof of income or just for taxes.

Cons: I don't like how hard it was to figure out navigating back and forth and trying to figure out the services menu, I think it could a little more simple.

Overall: Learning how to keep track of all my transactions, my clients and I learned I can also produce gift certificates which is awesome, now I don't really have to do much at all.

Great for business!

Jun 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I really like how easy it is to book appointments and maintain client information. It is also very easy to rearrange the calendar and move appointments.

Cons: The checkout process is a bit complicated starting out. It will take some getting used to- compared to other softwares.

Overall: the ability to create a professional website is a great benefit and also being able to communicate with clients through the software with the reminders feature.

Easy to use from computer and phone app

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use from a computer or a phone app. Clients find it very easy to book appotiments on their own.

Cons: You can not tip out sytlist daily, this creates a problem of keeping the regerster balanced stylist like their tips daily

Vagaro has made doing business so much easier and clients love the option of booking on line.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how easy it is to navigate this software. I also have had great customer service each time I have called. Wonderful staff to work with!

Cons: I would like to see the notifications clients receive to come up as our salon name instead of a number.

Overall: I have become more organized. Having everything in one place has been amazing for myself and staff.

I'm so mad that I didn't find Vagaro sooner!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has EVERYTHING I need and want in a salon booking software at an unbeatable price. I'm so glad a friend recommended Vagaro to me.

Overall: it puts all of my business concerns into one place for me

Easiest and user friendly out of all I have tried

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the tracking of Reports. Super easy for the eyes, and easy for users. Seems other systems are so busy and distracting to the eye. This is so easy and to the point

Cons: Just a few bugs need to be worked out on the apple app. But as we go along, I notice when I have an update notice, that improvements are coming.

I really love this app. I wish the online booking was easier. I love marketing booker

Jun 14, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how it texts my clients their appointments. That everything is stored in the cloud. I like the new way to check customers out.

Cons: The online booking is hard for clients. I also with there was automated emails like reviews and thank you's to the customers as well as email marketing that is automated.

Overall: It helps me run my business smoothly!

a blessing to my business and accountant

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i can use it on my Mac, iPad and iPone.. records all purchases and running reports are so easy to use and keep track of clientele

Cons: doesn't have a bank transfer/direct deposit as a payment option in the check out.. its mainly based in america but it still works in Australia.

Overall: i like how the new updated version is user friendly, it keeps track of new clients, returning clients and current clients, it makes my tax time easier by having the reports there at a click of a button.

So well done

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: VERY easy to use. Very concise with ability to use on both desk top and any mobile devise with an updated browser. Extra functionality with notes and notifications to clients included in basic cost!

Overall: As a new business owner this app gave me simple ease of use with lots of functionality built into the system and the ability to send notifications and have interactions with my clients for a very affordable price. As my business grows, I'm looking forward to adding more features to a personalized website that is made available to me through this product with the help from their professionals.

Vagaro is very easy to use and has everything!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I really like the way it tracks emails I send to clients. The custom website is a great bonus and we recently added the merchant services. It keeps track of everything!!

Cons: I do not like the credit card swiper attached to the computer. It doesn't capture all the information and flips the month and year on the credit card. We just use the iPad to check out clients.

Overall: We like that is keeps track of clients, reminds them of their appointment, email tracking, the website and many other things!

I am very happy with Vagaro

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All of the features it has.
It has so much to offer.
I love the statements the most.
I like that they give you a discount for more people

Overall: It keeps track of my income for me and breaks it done but what the paid with.
Was kinda hard to learn but I'm getting there.
i switch from another system and they are very different so it is taken a little bit to get used to

Makes my life as an independent stylist so much easier!!

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that it sends out reminder texts to my clients and allows me to pick how often I went them to send. I also like that you can allow customers to book online.

Cons: I would like if it kept me logged in for a longer period of time. It takes awhile for it to log me back in everytime!

Overall: Ease of booking and confirming clients appointments!

Great Program

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy for customers to use love the reminders it is very professional Grade Program for a Great Price

Cons: The only thing I would change is somehow set the reminders to come from my number so customers are able to respond to the reminders.

Overall: it makes my scheduling very Simple

This scheduling system works best for me!!

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the booking management! I love how i can update my working hours and services at my leisure, I love how I freeze online booking access at my leisure, and I really enjoy the itemized portions for my tax preparer-literally does all the work.

Cons: I am unable to select days for specific services only. I am expanding my services and need to balance my work schedule but I am not able to have services selected with "only available days".

I absolutely love this software system! If I could give it more stars I would!!

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Vagaro is so intuitive and the customer service is great. Its amazing what you get for your money with them!

Overall: Everything

Great program. Easy to use .Amazing costumer service

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Meets all of our salon needs. Costumer service is always very helpful and available .Very user friendly

Cons: The inability to customize costumer reminder notifications settings for each hair stylist/user .

I love it

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the full integration with features of email marketing to credit card processing and using my camera to scan and ring up products.

Cons: in week view it would be nice to zoom out and in the month view it woul be nice to see the name of client on the days.

Overall: organizes my business

Great and Functional

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that I have access to my schedule from any where I go and that I can edit it in a heart beat if needed

Overall: Immediate access to schedule at all times

No matter where I am...ALL applications are SO easy to use!(have not used Apple Watch app yet)

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Value, Visually pleasing, Scrolling is simple, Booking is a breeze, Clients LOVE the confirmation texts! Recently moved to a Salon Suite and when you are on the hook and responsible for EVERYthing, Vagaro makes it easy to maintain your schedule, keep track of Clients and communicate seamlessly. Translation: Vagaro increases your earning potential because it affords you the opportunity to concentrate on who's in your chair, not how they get there!
I LOOVE that! Cons: So far, not many 'Cons'. (Only been on a month)....THAT said, I'd like the option (on each client) to decide when to send the reminder Text and I'd love to personalize texts more. Also, I'd love to be able to disable the notification txt when I simply add time to their appointment. I fear that clients will grow tired of all the notifications or worse, be confused and call (which has already happened...)

I am looking forward to using Vagaro to its fullest. There are a lot of products to use

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easily accessible I can retrieve service anywhere on my cell or computer and make appointments

Overall: Ease

I've used vagaro for 7 years and I love it

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love it. it has made running my salon as well as online booking a breeze. user and client friendly

Cons: not a lot of cons, i wish it sent survey and thank you messages immediately. Im sure that its coming soon

Easy to Use

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Easy to Set up, The flow is good and easy to understand. No real training involved in setting it up (as far as I noticed)

Cons: for retail, does not have a separate place for product size. I have to put it in the description. Don't like that if a customer is in the data base by another user, you have trouble putting them in your system. You can't have one customer with same email address as her husband for example. He gets his hair cut at XYZ salon and you give her facials. They both use the same email address - very confusing as far as Vagaro is concerned.

Overall: ease of use

Overall is a great software, have used for over 6 years.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easiness, and features. This software as help to keep in track inventory, clients history and business performance.

Cons: There is not really a cons, but I would like for Vagaro to have one calendar for the whole staff with their names.

Overall: Better organization for my business

Ive been using Vagaro 6+ years now, and Iam very happy with the app I have referred my entire salon

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it is user friendly and it so easy for new clients or old to book their appointment and it notifies themof their appointment

Cons: Only being able to cash out one client at a time. Password recovery for the client so they cant create more than one account.

easy to use and keeps everything in order

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: makes you look professional, I can use it everywhere at any time. Makes me look i work 24/7. i can book clients in 2 sec

Cons: cant do everything with my iphone. Not always I have my loptop and sometimes i need to send an email and cant do it w my cell

Overall: made me more organized

my clients love it so easy to use. i love it does it all, best bang for buck.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it does pretty much everything you want. keeps vital data so you know what works and doesn't, keeps inventory, payroll and tips. easy to train staff and my clients. clients love the notifications it provides.

Cons: emails are limited to send out, does not allow you to sub-categorize your contacts be more efficient. example: i have massage, barber and color clients. would like to see if there was a way i can directly send those clients emails that are more concentrated to them.

Overall: easy to use, does everything from payroll to inventory and marketing.

I like having the ease of booking for the new receptionists and the sync to my personal phone

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the automatic reminder texts to my clients, and the availability in real time to book from any phone, tablet or computer

Cons: I haven't had the opportunity to find anything wrong with the service except for the monthly fees. I do like the value though

Overall: ease of working with the software and automatic text and reminders

Easy to use

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: services easy to setup. I like how we can add pics and service pricing with gaps for service timings

The software is good but sometimes it doesn't work as smoothly as I would like it to.

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its easy to use and very self explanatory which makes it easier to train new employees on how to use the software. The reports are very useful for the marketing and management team.

Cons: Sometimes customers don't get the notifications for their appointment or to confirm their appointment.
Sending individual emails to clients from here is also difficult. I still haven't figured it out actually, it only lets you do email promotions and it doesn't let you pick what clients you want to send it to. Given that we have loyal clients and walk-ins we would like to be able to select who we send certain promotions to, whether its a special for all clients that have been coming to us since we opened, or flash sale that is only new clients. That would be a great feature specially for the marketing team, it would make it a lot easier given that all the customer emails are already on the account.

Overall: I have a data base now for all my clients with their appointments, what services they've received from us, their contact info and so on. something else i forgot to mention in the cons section is that, theirs no section to input clients different social media account names for us to keep on fill for our marketing team. that is also something that would make their job a bit easier.

I've been using Vagaro for nearly 5 years. For the money, it's the best out there.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Keeps track of all my clients and their formulas, plus product purchases. Runs reports -- makes taxes so much easier. My clients love the email and text notifications.

Cons: I wish that some of the settings options were available on my iphone app. Some things, like adding and deleting employees, must be done from a computer.

Overall: Makes scheduling and tracking clients so much easier for my business. I'll never do paper books ever again!

straight forward and easy to use

May 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of booking clients and the reminders. I also enjoy the feature with promoting through e-mails.

Cons: I would like to edit the text msg that my clients receive. They have been cancelling through the vagaro text and not through the number I provide and I end up with no shows because I don't get the msg on time.

Hard to understand

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it will send reminder text/email to my clients before their appt. The cost is very efficient so that is a plus.

Cons: Difficult to understand/navigate. I don't have the option to set my calendar to repeat for a bi-weekly appt.

We love everything that Vagaro has to offer.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the ease of the program, I can make changes quickly. I love how great it is to schedule clients from where ever we are. I am not tied down to the salon every single day.

Overall: Being able to schedule clients while I am away from the salon and even on vacation.

Its very simple to use my clients and staff love it. Is reliable and customer service is the best!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to book clients from anywhere and any device. Text message reminders are reliable and very useful. Easy for clients to book and my staff new how to work the system the same day. Customer service is awesome! I get a live rep fast, they are very knowledgeable and have always answer any questions. Top notch software for the price! I highly recommend this software to anyone in the industry.

Cons: Payment processing - we are unable to process debit cards using the pin option. Therefore fees can be a little higher but still competitive.

Overall: Reliability knowing that the system accurate and dependable.

Excelente! Astounding!!!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I have been using Vagaro for about 8 years and I have tried everything else and always go back to it. They have me for life!

Overall: everything plus how amazing support is

I am loving this for my small salon business and it was super easy to set up!

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that you can easily enter your inventory, although it would have been easier if I could've just scanned the barcode to enter it. I like the custom colors. I like that you can build your own website from templates, although they are limited on selection. I like the marketing campaigns and that you are featured on the vagaro page of advertisers.

Cons: Too many services to choose from when selecting and setting up. I'm new to the software, but it's so much better than the one I was using.

Overall: Website, scheduling clients, inventory tracking, marketing

best booking app Ive used

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the confirmation texts are effective and easy because i do not have time to make confirmation calls

it has worked well for the price!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. It is great and the exponential capabilities are fabulous! I cannot wait to expand my brand!

Absolutely the easiest program to use for my salon!!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that its easy to maneuver, I have several girls that have just figured it out without any help from me!

Cons: I wish that it would sync with my calendar so I always have my appointments and meetings with all of my things I need to do.

Overall: makes my life at my salon just easier, organized and no worries!! Thanks for making it so affordable, easy and very useful!!

Easy to use and my clients love it.

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reminders sent to my clients. Today someone was very happy with the reminders and how easy they can respond to them. I like that I can tell that they have confirmed or not.

Cons: I am struggling with checkout when it comes to discounts. Not sure why but it doesn't let me enter on my tablet when in the processing of checking out.

Overall: The fact that clients don't have to contact me directly. They can get online and set up their own account and schedule their own appointment. Not many have used that feature but the ones that due are very helpful.

Everything i wanted for my salon booking at a fraction of the cost, so IN LOVE!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software works perfect for my salon, i love that we all can have it on our phones and its so simple to use! The only con i originally had was it not doing my checks and book keeping but now that it connects to quickbooks (which i already used) its everything i need!

Cons: Sometimes adding in services from your phone gets annoying but its so easy to do on the desktop. :)

Overall: It provides the booking needs i needed for my salon. We love having it on our phones and being able to do things on site including accepting payment!

great

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: great system! REALLY

Cons: the community share feature is trouble some at times. No customization allow on dropdown for reports.

Overall: 24 HOUR SCHEDULING

Excellent app for managing my salon

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the online booking feature! It really makes my life so much easier!! customers enjoy using it too!

Cons: The only thing I dislike it that the customer needs a password to book online. its difficult to remember a password for everything

Overall: The benefits are endless. I love that my customers can schedule at their own convenience and it makes it so much easier to not have to return a large amount of phone calls every day. Its like my own little built in receptionist

I have been using Vagaro since Jan 2017 and it has everything you need!

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Clients can book online, or I can do it for them from my phone. Sends Confirmation notices and reminders to clients for me too!

Cons: While trying to set everything up, there is just so much to learn. I would love a local class that could go into details.

I have enjoyed the ease of being able to book my appointments no matter where I am.

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can be at my children's sports events and still be able to book appointments. Always knowing what is on my schedule.

Cons: Its a little harder to move appointments on the same day without deleting the appointment and resubmitting it.

Overall: With the app being on my cell phone, I am able to have my schedule at my fingertips. No matter where I am I am able to help my clients get their appointments booked. It is so nice to never have to bother any of my co workers with scheduling appointments when I am out of town.
I also like that all the clients information is in one place. The ease of scheduling not having to ask for any information every time.
I Love the reminders that are sent out automatically for me. From the time I have started using this app, I have only had 3 no shows. Where normally I would have probably 3 a week. So this helps to increase revenue.

Quick and easy to use

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to learn and keeps a great database on clients. I like how fast it is to set up appointments whether for a single or multiple services and that it automatically sends the clients reminders of their upcoming appointments and all I had to do was enter the appointment one time. Excellent product!!

Overall: Easy scheduling, Not having to text or call clients at the end of the busy day to remind them and confirm that they are going to show up for their appointments. It saves me a tremendous amount of time.

excellent customer service

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i love the text message option for reminding my clients of their appointments. I also like the colors you can customize with your schedule.

Cons: It's hard to see the client's history of what I charged previously on my mobile device. Also it sometimes is hard to edit their appointment on my mobile device.

im starting my business an so far it has a lot of features that I love

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: that I can do multiple things from one site like inventory check cutomers in etc.

Cons: software malfunctions please fix like when I go to report from the comp it always prompts me back to the page to log in.

Great and very user friendly

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use. It is also very easy to teach to others. I like how it is set up and I use it daily.

Pleasant

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love having a real person to talk to rather than having to wait for a email response. There are more options than other ones Ive tired such as web page, over a 1000 free emails to use, more detailed client relations, more detailed page to find things, and grows with your company.

Cons: It would be cool to detail your colors. I hate orange.

Best

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything, Overall Quality, Ease of Use, Features & Functionality, Customer Support, Value for Money.

This method of booking appointments has made my life and work so much easier. Clients like it too!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I LOVE the ability to manage my appointments from anywhere, anytime! It gives me the opportunity to schedule and reschedule, contact clients directly via phone, email or messaging. And the marketing emails have worked to fill slow weeks almost immediately!
Clients that use it love being able to book on the fly without having to talk to me personally. I like that too, in that I don't answer the phone while I'm working with a client. And it's especially nice that they only see the available appointments, not my entire book.

Cons: I don't like the cost of the service displayed on the reminder to the client. Because when they actually come in, it may be less or more depending on the situation. New clients may not show up when the price may appear too high, when they haven't experienced the services I offer.

Overall: Email marketing has been especially helpful in filling in empty appointments. And not having to carry around a cumbersome appointment book is great. Also, easier to book clients ahead a year out and avoid accidental double booking

Vagaro is the best thing that has happened to my business!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that it sends out reminders to my clients. This has significantly cut down the number of 'no shows' I have.

Overall: It cut down on my 'no show' appointments.

Vendor Response

by Vagaro on May 11, 2017

Thank you, Laura, for all the great feedback! The best news is that we've had a wait list feature for years! Check out the support forum here: https://support.vagaro.com/hc/en-us/articles/204347660-How-To-Use-The-Wait-List-Feature Also, feel free to contact support at any time with any questions!

Makes scheduling a breeze, reminders help reduce no show appts

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We like the reminders and email marketing a lot. Also, the ability to schedule recurring appts makes booking ahead all year very easy.

Cons: Very often the merge customers tab kicks me out and won't allow the feature at all. We have quite a few duplicate files in our system.

I couldn't have an effective business if I didn't have Vagaro. It is a necessity.

May 08, 2017