Who Uses This Software?

Capricorn is a web portal solution built specifically for utility providers who want to increase customer engagement, improve billing & payments, and reduce strain on internal resources.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SilverBlaze
  • www.silverblaze.com/
  • Founded 1999
  • Canada

About Capricorn

CAPRICORN Customer Portal enables customer engagement for Utilities through self-service web portals that connect customers with utility providers on any device. Intuitive and feature-rich, Capricorn Customer Portal integrates with ANY Billing, CIS, and Smart Meter platform. Completely functional directly out of the box, Capricorn Customer Portal streamlines your utility processes, reduces costs, extends your service to a 24/7 model, and increases customer satisfaction.


Capricorn Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Capricorn Reviews

Outstanding support through implementation and post go-live.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A vast improvement over our past customer portal. Easy for our customers to find what they are looking for.

Cons: There is nothing I don't like about the software. Some of the responsive pages on smaller browser windows are odd.

Vendor Response

by SilverBlaze on July 11, 2017

Hi Andrew, Thank you for your positive review. We will take your observations into consideration. Your feedback is important to us, and we'll review the responsive pages that you made reference to. Please feel free to contact us directly with specific change requests and improvements. Thanks for helping us improve Capricorn. Betty

Reliable, modern looking and functional customer portal.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.

Cons: The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles

Overall: Customer online account portal.

Vendor Response

by SilverBlaze on July 11, 2017

Hi Gabe, Thank you for your positive review. We will take your feedback into consideration. Our priority is to deliver the best Customer Portal for our clients - like you, who are hands-on, and using our product. As such, your feedback is instrumental in improving Capricorn. Thanks again, Betty

Capricorn Web Portal

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The Capricorn Web Portal is a great product; working with the Silverblaze team has been a very positive experience.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Danville has been a pleasure to work with and, we look forward to the next project with your team.

Customer experience redefined

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs.

Recommendations to other buyers: Great team to work with at SilverBlaze. Great job!

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Oakville Hydro has been a pleasure to work with. We look forward to continuing to work with your team to help meet your goals and customer needs.

Fast to implement and easy to use

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The implementation of Capricorn is fast. SilverBlaze responded in a timely manner to our requests. Capricorn is a software that is easy to use and very appreciated of our customers.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! Hydro-Sherbrooke has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

This is a full featured reasonably priced web portal.

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The bill analytics with graphs are outstanding.
The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

Overall: At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.

Engaging customers with self-service tools using Capricorn customer portal for utilities

Sep 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools.

Vendor Response

by SilverBlaze on March 23, 2017

Thank you for the review! PowerStream has been a pleasure to work with. We look forward to continuing to work with your new Alectra team to help exceed your goals and meet your customer needs.