Who Uses This Software?

Nonprofits, social good organizations, churches, individuals, communities; anyone who wants to raise money online simply!


Average Ratings

99 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Pricing Details
    No startup or monthly fees. Donately's fees are 3% or less for nonprofits.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Donately
  • donate.ly/
  • Founded 2011
  • United States

About This Software

Donately is the simplest way to fundraise online. Our top features include customized donations forms that are embedded right into your website, beautiful donation pages for specific campaigns, support for recurring donations, and automatic donation receipts. You can also ask donors to cover your processing fees and allow donors to pay with credit cards or via direct bank transfer. With no fixed monthly fees, start-up costs and a discount for nonprofits, Donately is the best value on the market.


Donately Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Donately Reviews

Effortless, absolutely the easiest part of our fundraising campaign

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The support is by far the best support I have ever experienced. I cannot say enough about how great the support has been. I would recommend this software and company to anyone and everyone

Cons: Nothing...I have nothing but positive things to say about this software and company. It truly has been the best I have dealt with

Overall: It has been so easy, It save me time from trying to figure out complicated computer jargon. That gives me more time to do what my non-profit was designed to do...Save Lifes!!! That makes me very happy

Excellent solution for medium sized non-profit, support is spectacular!

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to implement a great looking donation form. Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding!

Cons: It would be great to have more options built into the form editor. I think this will happen with time; the development team seems to be working on improvements consistently.

Andrew was an excellent support. We couldn't have done it without him!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and EXCELLENT customer support set Donately apart from the rest. We wouldn't have been able to do our job without the help of their support team.

Cons: Would rather have a system that lets me edit the structure of the donate page. Would love to be able to add more features on my own.

Overall: helps us track our donations from our website and enables us to sync with our salesforce.

Great value and functionality

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We reviewed several systems and found that donately hit all of our needs and for a good value. Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

The Real Movement NonProfit

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using Donately a couple years ago as a way to track, manage, and accept online donations. It's worked, been easy, and operates as a historical record with helpful insights.

Great Customer Service

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great customer service. Looks great on our website. Easy for users to sign up.

Cons: Some limitations on software. Cannot personalize reciepts. Cannot merge contacts. Users who send in checks cannot see their donations online.

Overall: The thing we like best about Donate.ly is how great their customer service is! They answer our questions the same day that we ask them. Being a small nonprofit, this is extremely helpful as we grow.

Great Product

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donately isn't perfect, but it's a great tool at a great price. Plus, any experience I've had with their customer service has been incredible... that alone would make me continue using it.

Donation software for small nonprofit

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We switched from Anedot to Donatly because of the additional feature of peer to peer fundraising. We haven't really utilized that feature yet but hopefully will in the future. Other than that, the setup isn't much different from Anedot but it is more expensive. It's pretty user friendly. We will keep it for now.

Simple Setup - Helpful Support

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Look and feel, ease of use and install, customer support

Cons: Nothing I can think of

Overall: We use Donately on a Squarespace site to receive donations for a year-long fundraising campaign. Integration with Squarespace was a breeze. The form looks great out of the box and had all the styling customizations needed to make look like it was a part of the site. We had zero issues during setup and have had zero issues with both one-time and recurring payments. The application has many features to suit our needs and their support response time has been less than 24 hours, and often within a couple of hours. Combination of setup ease, overall feel of the application, and helpful support make this a no brainer.

Recommendations to other buyers: Familiarity with Stripe is a huge advantage as far managing payments and types of payments (one-time, recurring)

A great fundraising platform at a great price that scales with you!

Feb 01, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've worked with several start-up organizations over the past couple years and found that Donately fits the goal every time for those org's that need a professional and functional platform that is priced to scale with you. It seems that the creators of Donately get what most nonprofits need with easy-to-create donation forms that are responsive, embed into Wordpress, and equipped with peer-to-peer campaign functionality. Thank you for a great platform at a great price!

Recommendations to other buyers: Perhaps an email sign-up check box in the donation form for Mail Chimp would be useful?

Not bad, just wish it was integrated ...

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: stats

Cons: not integrated with CRS data bases

Overall: Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

Recommendations to other buyers: Not at the moment.

Donately for Integrative Crowdfunding

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Donately provides an intuitive and easy to use platform that integrates well with our website. I've rarely contacted their customer service which is a testament to the ease of their product, but when I have my questions have been answered swiftly. Their backend is organized well and it is easy to find the information that you need. The one downside we have found so far is the financial reporting when connecting through third party apps like Stripe to Xero is less organized but not difficult to figure out. Overall we are really happy with our experiences with Donately!

Great way to raise money for a non-profit

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Donately for about two years. I chose Donately as a way for my sponsors to donate online because it was easy and straight forward about the admin fee. It has been a great site that continues to become even more user friendly. I would recommend Donately to anyone who runs a non-profit and is in need of a way for people to donate online.

Overall very satisfied!

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use and easy to communicate!

Cons: Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

Overall: Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database.

There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn¿t really clear on how donors can log-in on their own and change information, can¿t easy merge contacts..etc.)

But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

Simple & Easy - Super Refreshing

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use
Affordable
Great customer service

Cons: Had a couple issues embedding a form on HubSpot, but the support staff was super responsive and helpful. Got it figured out right away.

Overall: Donate.ly is the most user-friendly donation software I've used. It's very affordable (no fixed fees!), which was a big consideration in our startup phase. We also get top-notch customer service - The support staff is super responsive and always gets me the answers I need. I was excited to learn about some of the new features planned for 2017, especially the more robust campaign functionality. They've built a quality team behind this product and it shows. Two thumbs up. Thanks, Donate.ly!

Helpful customer service but not robust enough.

Jan 23, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Right now, we are unable to accept ACH payments, which is something we'd love to have the capability to do. Also, having only an option of "on behalf of" and a comment box doesn't always meet our needs for gifts, which are often given "in memory of." We end up with many customers putting their own name in that box, so it's clearly confusing.

Customer service responds promptly and helps us when they can, but if feels like we spend a lot of time and money working with other vendors to help us do things that Donately doesn't.

Great product with much potential

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of donation forms

Cons: Better peer to peer capabilities.

Overall: Donately has transformed our tracking of donations and online giving capabilities! There is so much more to offer from Donately that we have even yet to explore!

Annual Donations

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: It's just easy and we don't really need to think about if our money will get to us. Cheaper than paypal, too.

Cons: Nothing, we only use for the basics

Overall: Very easy and minimal amount of work to do on our end. Like the summary downloads we can call when we want to review all donations.

Easy integration, powerful features

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Integration and powerful feature set.

Cons: Difficulty plugging in API.

Overall: I've used this as the donations platform for several clients and they all love the ease of use and feature set.

Good For Our Non-Profit

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy

Overall: I really enjoy using Donately as a way for our supporters to donate directly to our cause. I love being able to see a list of people who have donated. I never have had any supporters complain about difficulty or anything of that nature!

great team fundraising options!

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We really like how we can plug in individuals to have their own fundraising page and that their totals can be counted in our team page.

Pretty satisfied

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: works well, looks nice, pretty easy to use

Cons: Hard to take to the next level without help.

Overall: Donately has been pretty good to us so far. I like the simplicity of it. I'd give it four stars in terms of simplicity of use because of the need to be a bit more technically savvy to be able to modify the donation pages and what not. We haven't gotten there yet and the improvements we need to make haven't been done because of the need to get high tech assistance. I think if that process were easier, then the lack of advanced controls would be more easily surmounted. I haven't had issues with customer support, but haven't needed much.

Recommendations to other buyers: make it easier to connect with people who can make the modifications we need for a reasonable price.

good platform for donations, works well with other programs

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: ease of use

Cons: would be nice to be able to scroll through recent donations just by clicking left and right instead of having to go back to the root page with all the donations on it - navigation

Overall: fairly straightforward. i've had good responses from the donately team whenever problems arise. thanks donately team!

Great support, and a pricing model that works for us

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great value for money, awesome support.

Cons: Great if we can do multi-currency as we are a global org. Also if it can note down it is Xth recurrent donation somehow it can make our backend record keeping better.

Overall: We were drawn to Donate.ly because we are rebuilding our online donation and for the volume of expected donations it made a lot of sense. Our backend CRM is salesforce and so we needed to use Zapier to create opportunities and contact records. Bryan Shanaver was quite helpful in getting that set up for us.

I want to give features and functionality a 4 but no doubt it will get there with a more advanced recurrent donation logging and foreign currency, a 5 would be non-cash gifts. Make no mistake though it is great value for money, so as they grow I am sure it will be well made. I would recommend it for small to midsize non-profits at its current form.

Recommendations to other buyers: It is quite handy with Zapier to integrate with your CRM.

Top level platform!

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: UI and ease of back end admin

Cons: Entry pricing is steep.

Overall: The customer support has been fantastic, always offering a solution any setback I face. As an admin, the back end dashboard is easy to use and free of distraction.

Recommendations to other buyers: You're doing great so far. Adjusting our few to 1.5% as a NPO was appreciated as we scale to that million. We'll get there in about 18 mo. The email follow up to setup an account for users could be more forward and clear, instead of a link in the footer as an after thought.

Good Donor management tool

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I've only just started managing donors for the nonprofit that I fundraise for and so I'm only just getting settled into Donately but so far, so good. I'm hoping to see what more I can do and learn and also how to get alerts when we receive support so as to prevent a delay in thanking our supporters. It appear to be quite easy to use for beginners and small nonprofits!

Great Donation and Campaign Management Platform

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm on the board of a non-profit and we have been using Donately for our Donor and Campaign Management for the last 2 years and it has fulfilled all of our needs on that front. We spent a lot of time checking out other platforms, but felt that Donately had the best features for the price point.

Great product to help organize campaigns and raise funds!

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Donately has been a great resource to help our nonprofit designate specific projects for fundraising campaigns. It is easy to use and connects securely with the Stripe payment platform. Great user interface for tracking donors and campaigns. Highly recommended for all non-profits like us!

Great experience

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's simple to use and has a clean, but versatile presentation that suits our needs. It meshes well with the rest of our site, making the user feel as though they are interfacing with a trusted and safe donation platform.

Overall: Donately is an extremely user friendly platform and we are impressed with the UX as well as the customer service provided when needed.

Great and easy to use program!

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: How easy it is to sign in and monitor donation activity

Cons: No email notifications when donations are made.

Overall: This was our first time doing a donation drive type fundraiser and donately.com made it so easy! One of my favorite parts was how easy it is to sign in and monitor donation activity!

Five Stars!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use, fully hosted solution, cheap.

Overall: I was looking for a simple way for people to send me donations and after comparing what was available on the market I decided to go with Donately. That was over a year ago and everything has been working great. Love this company!

Constructive Criticism

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like the overall easy to use...more so than many softwares

Cons: I don't like the administrative aspects...they can be confusing

Overall: Overall, Donately has been a great experience. It's overall very user-friendly; however, I do believe there are certain aspects that could be even more simple for those who are not good with tech stuff in the administrative department.

Recommendations to other buyers: I don't have any advice.

Simple and easy UI

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm very impressed with Donately and its simplistic UI. It makes it easy to use and quick to get the work I need done.

Love Donate.ly!

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease-of-use and user-friendly experience.

Cons: No direct integrations available. All have to be setup through Zapier.

Overall: We've had a wonderful experience so far. It was remarkably easy to install Donate.ly on our Wordpress website. We were able to create an account and start accepting donations in minutes! An amazing tool that every non-profit should consider.

Recommendations to other buyers: It's extremely simple to get up and running!

The best button out there!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The interface looks amazing and links easily between accounts.

Cons: The fees are a bit high for a non-profit oriented market.

Overall: I really like the design of the Donately interface. It adds to the overall professional feel of our website and is far superior to the look of the PayPal or simple pay now buttons.

Recommendations to other buyers: Just get it!

Donate.ly review

Nov 10, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using the html campaign editor, although I wish there's a quick way to add styling (CSS) to donate.ly hidden stylesheet. Campaign photo shrinks when it's uploaded so I normally stretch the photo so it would look normal when uploaded.

Excellent Service

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: N/A

Overall: I think your services you offer is very good for businesses especially non profits, and profit businesses I really enjoy the simple ways to utilize your service

Recommendations to other buyers: I would highly recommend to anyone looking to do electronic transactions

Good product. No complaints.

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience with Donately has been good. It was easy to set up and the pricing structure was clear and fair. It has been easy to collect donations with our 501(c)3.

Donate.ly is our donation and crowdfunding platform

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Though the system has its pros and cons, little bugs to work out, etc., I have always been satisfied with the level of customer service received when we reach out. Whether to solve an issue with the system, start working on a new feature that would improve our experience, or just on help with navigating through it, Donate.ly has been very helpful.

Very Intuitive

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use from the donator's page on our website as well as accessing their info on the back end. Easy to track donations.

Movement for Water Equityin Pakistan

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Water is a source of life and its distribution and management should abide by the values of equity and social justice. Equity alludes to notions of distributive and procedural justice and transparency. Equity in water implies the right to a minimum amount of water for basic human needs plus the assurance of procedural fairness and transparency in the provision of this basic human right. YLP attempts to recast water YLP related policy and research to address the vulnerabilities likely to be accentuated by water related disaster. Contemporary water resource planning frameworks are based upon normal conditions continuing into the future. A YLP approach aims to build societal resilience in water related extreme events, such as droughts and floods, by treating extremes as part of the normal continuum of human environment relations.Young League Pakistanis encouraged to become lifelong learners, active participants and resilient, accomplished and confident contributors. Movement for Water Equity in Pakistanrun by Young League Pakistan, with a consistently fine record of achievement. It is also a place where citizen are taught to value spirituality, hard work, friendship, compassion, integrity, good humor, self-discipline, loyalty and community service.

Donately Review

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall Donately is a great software to use to track donations. I feel like there are a few things that could make it easier to work with though.

Donately-Helping with Money

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donately was difficult to use. I like the features it offers, but I never felt like I could give the knowledge of the program to someone else because it was so much trial and error.

Good Product

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a great product that I've been recently introduced to. I have had no issues with it and am satisfied.

A Pain free way of taking donations online

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Having a charity with non-tech staff ask you to set up a funding channel is a hard ask, especially on tight budgets. I've installed it on a test site and it seems easy to set up and simple to maintain with a fair fee structure. Can't ask for more really!

Extremely easy to use

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The donation software is extremely simple for any user. I am especially impressed with the ability to contribute one time or set up regular giving. A+

Straight forward

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: setting up a profile was very easy. Might want to include a feature to send everyone who donates to you a thank you email. That would be nice.

Very Satisfied

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I went to a website to donate some money to one of my favorite places. I noticed they had switched from Paypal to Donately. I liked that I didn't have to use paypal any longer as I did not agree with their politics. I also liked that using donately on the website was easy and self-explanatory. I will be recommending this service to everyone I know!

Great Work

Nov 02, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Just all around better than Paypal. I found donating money to a much more fluid experience! I also like that it does not store my credit info for one time donations. I feel safer.

Donately works

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall, it's easy and gets the job done. I wish it were more customizable and there is very little to no customer support. Not sure if that is really an issue, because like I mentioned works, but I always like having the option of speaking to someone when I have a question.

Donately is RAD

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy. user friendly. continues to improve.

Cons: Some functionalities are not totally there that we would like. For example If I'm a long term giver to someones fundraiser Id like to print our my end of year giving report or a selected date range. On the Organizations side I can do this but on the givers side not so much.

Overall: Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use! Thanks Donately for changing our lives!

P.S. Send me a Amazon gift card or two ;-)

Great Software for Non Profits

Nov 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely easy for our customers to use!
Great customer service!

Cons: Not the best at allowing us to view all donors and donations at once.
Sometimes the filtering is really slow.
Form codes cannot automatically update on our website and have to be completely replaced after making a change to the form.
You can only link one bank account to where the donations to go.

Overall: This site allows us to easily collect donations for our non-profit organization. We are in the process of exclusively using this site to collect donations in conjunction with Stripe because it is so much better than any other site we have ever used.
One con is that donation form codes have to be completely updated on our website, rather than just updating them through Donately and having them automatically update on our site.

Love the company/service! Software could be better!

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pricing!!! Simple interface

Cons: Lack of integration with PayPal.

Overall: We have had a great experience with people at donately! We had a couple of issues early on in the process (our fault) that were attended quickly by a real human which was great! The software is missing some functionality that would make it so much better. PayPal integration would be amazing but even Deeper integration with swipe would ok. A mobile app for events would kill all birds with one stone for us. After my experience with other platforms, we recommend donately all the time and are loyal customers.

Recommendations to other buyers: Can't wait to see what it grow into. Hope you don't lose your heart like some other platforms in the process!

Easy way to start online fundraising

Oct 31, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to interface with our website.

Cons: Interfacing with Stripe could be cleaner and more streamline. Often have to log into both to get necessary information.

Overall: Donately is a relatively easy way to get started with online fundraising. Although its a little hard to navigate to the get the reports you want but they are there. Often have to go back and forth between the processor's interface and Donately to get all the information needed for accounting.

Perfect for small NGOs

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price and ability to embed on my site.

Cons: Limited donation tracking and donor outreach tools.

Overall: We've been using Donate.ly for several years now. The 2 major things I like about it are:
1. You pay per donation processing fees, which are reasonable. There is no monthly fee. This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front.
2. You can easily embed the donation form into your own website. This allows you to keep the brand of your organization and legitimizes your group because you don't send folks to PayPal or Network for Good or some other third party processor.

Other than that the service is ok. I think they are updating some of their online donation tracking tools, automating some email responses, and such, but it isn't the most advanced in those features if that's what you're looking for. For instance, there is no way to automate a message to donors if their donation doesn't go through and they need to update their credit card. The donation email confirmation options are also pretty limited but we've managed to make the confirmation email look ok and work for our purposes.

We use Zapier to help us track donations into Google Spreadsheets. We don't use the Fundraising pages really, but those are options and they do have peer to peer functionality.

Ultimately, the service is perfect for us. It accepts donations on our website and doesn't have a monthly fee. And the customer service is amazing. I've worked personally with them a few times and they are always so personable and helpful, available via chat right through their site. Definitely recommend.

Recommendations to other buyers: Good customer service.

Easy to use and good functionality

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, functionality.

Cons: None

Overall: Donately has been user friendly and has the functionality for the non-profit I volunteer for. It's a great way to keep track of donations received and maintain donor information.

Recommendations to other buyers: No

Nonprofit Donation Online

Oct 29, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Donately has been useful for us to have a safe online feature for donors to give to our nonprofit. Donors want to have a safe way to donate online and we have never had a complaint about the provider we use.

Chiefs RFC

Oct 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and payment plans

Cons: Fees for 501c

Overall: It is great for our fundraising to take a team to England for a rugby tour. We are taking 46 players, coaches and parents to England for a rugby tour in July 2017. Donate.ly gives us a great option to collect payment via credit card and payment plans.

Great! Customer service

Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: People don't bean recognize it

Overall: This is so much better than other services out there! Super easy to use! Great customer service. Very helpful staff

Recommendations to other buyers: Do more averting

Quick fundraising tool

Oct 29, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed to set up a way to donate to our non-profit and we are not hip on the technology. We figured it out and it works easily for the donor. Now we just need to get them. We know donately is powerful and can do so much more, we just have to spend a little time.

Great donation tool for non profits!

Oct 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it is stripe based. I like the campaign fundraising tools although we have not yet used it.

Cons: Wish the styling was better. Or at least easier to understand what to do with CSS on the back end. A video tutorials would be fantastic.

Overall: The dashboard and setup is very functional and intuitive. Integrations are very helpful as well. Makes managing new and reoccurring donations a snap. What I wish this platform had is better styling options as I am not very good with CSS. Sometimes it's not as mobile responsive when embedded in a pop up. As with anything more integrations would be great. Keep up the good work.

Recommendations to other buyers: Keep adding features, integration and making functionally easier. Other platforms are coming in on this market.

Great organization

Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very nuch

Cons: Easy

Overall: Nothing could be better, very helpful in every aspect of work. Without this help is almost impossible for starters to make progress and gain some money in short time, Thank you very much.

Recommendations to other buyers: Update is great

The quickest way to accept donations using Stripe

Oct 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's quick to customise a secure page which you can embed on your website.

Cons: It only supports USD at the moment but look forward to international currencies becoming available.

Overall: Donate.ly lets you accept one-time and recurring donations using an easy to configure platform. Fees are a very reasonable 3-4% depending on your use-case. It's quick to customise a secure page which you can embed on your website. It only supports USD at the moment but look forward to international currencies becoming available.

Recommendations to other buyers: Fees are a very reasonable 3-4% depending on your use-case.

Great way to take donations online

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Service fee

Overall: I used donately to throw up a donation box with recurring payments that looks better and loads faster than PayPal's option. Service fee of ~2% for ease of use is reasonable. Will use on any website looking to take donations.

Recommendations to other buyers: As long as it loads fast and goes thru, will keep using

More expensive than some, but pays itself off than its competition

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clean, simple interface. Extremely easy to implement on websites.

Cons: A bit more expensive in fees compared to it's competent

Overall: I've done a ton of research for our nonprofit, and I like donate.ly because they do not charge a monthly fee, they hook up to my existing stripe account, and although their fees stack up more than other alternatives, their interface is so incredibly simple and easy I have found that if just ONE more donor is gained BECAUSE of their easy interface¿ It pays for the fees for an entire year!

Also it's incredibly easy to implement on a website. No HTTPS security certificate needed¿ Though highly recommended of course!

Recommendations to other buyers: Looos great on a WordPress site!

Very reliable and easy to use product.

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were looking for an all encompassing product that both encompassed merchant processing as well as some of the other administrative sides such as tracking donations and sending out donation letters to donors. This was a fairly simple sight to integrate with our website and use on an ongoing basis. Didn't have much use for the customer service since we were able to find out most of the information on our own. Fees were reasonable.

A Platform That Helps Us Do Good

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 1. The look and feel.
2. The usability.

Cons: N/A

Overall: Donately was so easy to set up and integrate into our website. It has allowed us to reach and engage new supporters who were unable to contribute to our cause. The overall look and feel of the Donately widget fits perfectly with our website. Keeping track of our contributions has never been easier. We're grateful for Donately and for the team that took the time to build a solution that we can all believe in. Thanks!

Recommendations to other buyers: N/A

Works well

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Intuitive and easy to use to use. Viewing donations is simple and there is a good search function that has multiple ways to search. Contacting donors is also great. It took me a little bit to get everything figured out but once I did it all made sense.

Great and innovative product

Oct 28, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall Donately is a great and innovative product, but it still needs a little development. In particular the editor on the campaign pages leaves a little to be desired. Other than that it is helpful and allows a smaller organization to raise funds like a larger one.

Recommend for any small nonprofit

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, analytics, exports data, plugin integration easily with Wordpress

Cons: Campaign pages - the formatting options a minimum.

Overall: As a startup nonprofit, Donatello helped us provide an avenue to secure funding easily with easy plugin integration. The small processing fees can't be beat which keeps our administration budget low (which everyone loves). The customer service is quick and personal.

The only negative I've found is the campaign pages are limited in their design ability, which can also be a pro for those with little experience in design and coding.

Great user experience from end to end

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Best design on the market

Cons: Some people may scoff at the lack of features, but I prefer the simplicity.

Overall: As an administrator or a user, this software is a pleasure to use. It doesn't have all of the features of some other donation management applications, but I found that the simple tools that works really well provide a much better overall experience than a complicated suite of half-baked settings, integrations, and profiles. Donately is a clear, honest solution that anyone of any skill level can setup and begin receiving donations quickly.

Excellent

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and cost effective.

Cons: N/A

Overall: I have never had any problems or difficulties and feel like it's a great interface for my nonprofit.

Recommendations to other buyers: Not at this time.

High Automation

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cost. Integration. Clean design.

Cons: Considering price, none.

Overall: I love the fact we can create our donation form and in minutes embed it into our website. No other product offers this level of seamless integration. For small and medium-sized nonprofits with resourceful teams, Donate.ly is the perfect product. We don't need a lot of hand-holding. What we need is reliable, cost-efficient products that provides appropriate acknowledgments to donors. Donate.ly's product's do just that.

Recommendations to other buyers: If you need a mobile responsive donation form, this is your tool.

Wonderful Software!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our organization recently switched to donately to process online donations and have truly enjoyed our experience. It is easy to use, has great service and support, and all the features we were looking for! Highly recommend it.

A better alternative to Paypal

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, efficient.

Cons: Need more options for donation distribution elements.

Overall: The people that donate to us did not want us to use Paypal because they don't agree with their business practices. We were loosing donations because we didn't know that other options were available. Then we were introduced to Donatley and now we wouldn't go back even if we wanted to. Donatley works better and is much less intrusive on our clients. Processing donations is also easier and more user friendly than Paypal. If you're using another company, stop and switch to Donately! You won't be sorry that you did! :)

Recommendations to other buyers: N/A

Donately has been a real plus for our nonprofit!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rwanda Children, the nonprofit I serve, has been using Donately for almost two years. Like all nonprofits, we are always on the lookout for ways to stretch or donor's dollars... and Donately has helped us accomplish that. First and foremost, Donately initiated a reduction in their fees charged to nonprofits. This shows me I'm dealing with good-hearted folks! Secondly, they consistently deliver quality service to us by taking great care of our donors. And when our donors have encountered problems (and these have been few and far between) Donately's customer support has been outsanding. Rwanda Children is benefited by our partnership with Donately, and we look forward to that partnership continuing!

Just Better.

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Could use the ability to be able to have a drop down box for people to select specific options for where their money is being used. Meaning the client and pick for their money to be used for a specific project within the numerous we have.

Overall: We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed. Then I found Donately, not only did my clients appreciate us not supporting bad business practices, but I found Donately to be 10x better and more functional than Paypal. It's easier to use, cleaner and crisper. I wish I would have known about them in the first place. I for one can say with 100% certainty, Donately is just better!

Recommendations to other buyers: Nope :) You guys are great!

Union Girls College

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and smoth

Cons: simplicity

Overall: YLP is working for renders community in the field of education, peace, prosperity, poverty elevation, health, hunger, unemployment, culture, emergency services, social work, research work, event management, environment and water purification since 1979. YLP established twelve formal education schools in the different areas of Multan. The purpose of the project is a residential girl¿s college that will provide education to the poor Pakistani women \ girls specially Multan¿s residents. Educate 45 thousand poor Pakistani girls in 5 years (Per year 9 thousand students). Provide jobs to 940 poor people in 5 year (Per year 188 thousand people).

Simplicity Is Key

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity
Visual Design

Cons: - There needs to be a way to designate to certain campaigns on the giving portal
- the donation receipts are really ugly and poorly throughout. They need actual customization.
- there needs to be a fundraising progress widget you can customize from donately and embedd in your website.

Overall: When choosing between the different donation portals services out there, Donately is our pick for the following:

1. The giving form you are able to embed on your website has a very clean and simply visual design while many other competitors look clunky.
2a. The percentage fees are the lowest and therefore best you can find on the market.
2b. There is no monthly fee, so you are only charged when you get an actual donation.
3. Donately has a catchy name! ;)

Review of donately

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of setting up a fund raising page

Cons: To be able to hide some donors. Ease of running reports.

Overall: Some features could be improved. Not easy to run reports. Also would like the feature after fund raising pages are archived to go away from dashboard view. But still be able to call up if needed.

Recommendations to other buyers: Not at this time.

Great product!

Oct 28, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donately has been easy to implement campaigns and donation forms. The dashboard allows you to see exactly where each campaign stands. Great product that organizations should consider!

Very Satisfied

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are very pleased with the Robly service and are happy with our move from Constant Contact. It is easy to use and we feel as though the value for the money is superb.

Can't Think of a Better Platform

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donately is so simple and straightforward that I can't imagine anyone having too hard of a time using it. It is also simple and straightforward on the front-end, making donating a cinch. It integrates well with Stripe, though I would like to see PayPal integration.

Great way to raise donline donations!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to accept online payments easily

Cons: Payment percentage is high but expected for low dose of credit card donation

Overall: This has helped out ministry raise awareness to our cause and take online payments.
Highly recommend for anyone looking for a payment database online.

Easy to use-seamless way to raise funds!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: SImple, easy to use, able to create multiple campaigns for ongoing donor involvement, low fees, able to have reoccurring donations. Easy for DONOR to access and sign up! Best reason is our donor love it.

Cons: I do not to not have the option to turn off the donors ability to see how much funds are raised and the goal. Its great for special project, but if we are raising support on an ongoing basis, I would like to have a main account and the ability to have other small campaigns for special projects.

Overall: We tried many site to help us raise funds, but many were complicated and costly. This has been a seamless way to achieve the financial goals we have with minimal upkeep.

Recommendations to other buyers: The above would be all ;)

Great platform to start comprehensively tracking donors

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Refunds and Recurring donations

Cons: Sometimes hard to navigate

Overall: Our experience has been great with Donately so far. Being able to see snapshots of donors and support has also been great.

Integration with ticketing

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We integrated with Donately to help our events accept donations during ticketing and registration and they love the platform!

Simple Easy To Use Solution

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: lack of different templates and customization

Overall: Its been okay and it does serve its purpose. Customer support is slow especially when you're trying to have a conversation with someone to answer all your questions. Forms aren't able to be customized which is especially disappointing with campaigns and peer to peer fundraising. There should be more templates for options on both the campaign and fundraiser angle. More importantly I wish there was a way that our campaigns could stay on our site and not bounce to the donately url. This serves its purpose and isn't horrible and given that the other options out there are massively more expensive then this seems like the right option for smaller non profits.

Recommendations to other buyers: read my review

Vendor Response

by Donately on October 28, 2016

Hi Claudia, Thanks for filling out a review! Sorry that there was some aspects of Donately that you felt needed work. The good news is that we take your suggestions very seriously and we are always trying to make Donately better. Per customizing the donation forms, by using the form embed you essentially have full control. If you are using our free hosted pages I'm happy to say that we'll have all the embed form features available there as well, in the next few months. Per more campaign types, you're speaking our language there - that's a major push in 2017 for us. We will have various options to choose from. Per bouncing to Donately from your site, I don't understand that one. One of the main features of Donately is the ability to embed the donation form on your site - and not send them to your free pages on Donately. If you have any further questions on any of this, please contact me at support@donate.ly Cheers! Bryan

Very useful for non profit

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease

Cons: Per transaction fee

Overall: We have used donately for raising funds for our ministry. The functions are useful and have eased the burden of accessing donors online

Recommendations to other buyers: None

Review title

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a developer, I'd like to see more tools to allow for better tracking, integrations to allow for easy follow up, and customization of fields

Donately - Always Improving to Fit User Needs

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donately has massively improved in the last few years since we've started using it. Their team has listened to our advice along the way and made changes to their backend based off our feedback. Donately has always been easy to manage, but they've been able to provide more and more features to make it an all encompassing donation platform.

Donately is a great platform for smaller non-profits

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Fees... who likes any sort of fee?

Overall: We've used Donately to supporth both our Annual Fund and a capital building project. Donately was a natural fit since we already had a Stripe account. I could see the system being confusing for someone who was not previously familiar with Stripe.

Recommendations to other buyers: Overall a good product.

Solid product

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We love using donate.ly - the biggest improvement would be to allow for additional customization of the campaign design etc

Good customization

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The simplicity and low costs

Cons: Hard to implement customization without a developer

Overall: Been using Donately as our main platform for about 3 years (on and off). We love the potential with it but it is hard to be fully utilized unless we have someone with tech skills on the team to develop it.

Recommendations to other buyers: Should be more user friendly for the average user

All around great!

Oct 28, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donately has been great for our organization! It integrates with our website and allows for us to run our fundraising campaigns just as we want!

Solid, basic crowdfunding platform

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of set-up

Cons: Lack of flexibility in configuring

Overall: My organization uses Donately for both public campaigns and for peer-to-peer fundraising. It is very easy to set up these campaigns and get started. The social sharing function has improved in the last year. Reports are plentiful but exporting requires a fair amount of data manipulation. The front-end UI is clean, crisp, and no frills. I wish there were more capability to change the UI-ie , add video (without just embedding a video in the text area) and to have a full scrolling 'honor roll' of those who gave (currently just the last 5 are shown).

Excellent Service took our fundraising to a new level!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Donor Profiles, ability to incentivize fundraisers.

Cons: Wish it would integrate with our ticketing software.

Overall: Before Donately - we were running all of our fundraising through several different systems that didn't integrate. Switching over to Donately made it possible to properly track our donors and fundraising campaigns.

Recommendations to other buyers: None

Easy to use!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Not integrated with salesforce

Overall: Donately has been very easy for us to use at Akola! We appreciate how it captures information and messages from the donors.