Who Uses This Software?

Ideal for small business employers with less than 100 employees who want cloud-based payroll


Average Ratings

28 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
    See pricing details
  • Pricing Details
    $25 per month + $5 per month per employee paid.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • Square
  • www.squareup.com
  • United States

About Square Payroll

Payroll has never been easier with Square Payroll. Square handles your federal and state payroll taxes including withholdings, payments, and filings. Small businesses and large companies can easily pay both hourly and salaried employees. Set your sick leave or paid time off policy for each team member, and Squares online payroll services take care of the rest. Switching providers is also simple - tell us your current provider, upload existing reports, and we take care of the rest.


Square Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Square Payroll Reviews

Works great for our payroll needs

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great to have all of our operational software under one roof. The square payroll is just another aspect of square that makes it easier to operate.

Cons: I do not have any real cons for this product. It works great and we have not had any problems to date.

Overall: It works great for our payroll needs

Poor product and customer services

May 20, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Clean and easy to use interface. Unfortunately that's all the positives I can think of after using it for more than 6 months.

Cons: 1. Lots of mistakes - inaccurate state/city withholding at the beginning, even the dashboard numbers did not add up/balance (these were corrected after we raised the issues). A few months later, suddenly they double deducted certain taxes from our bank account for TWO consecutive payrolls (you'd think they would fix it after we raised the issue the first time). This is worrying as it makes us wonder if they actually got all the calculations behind the scene correctly.

2. Lack of reporting - no detail of when or what taxes have been paid. No actual PDF of all your tax forms (like form 940), only PDFs of tax forms in Square's own format are available. When we finally downloaded our state payroll forms directly from the state website, numbers on the forms are missing (Square said it's the state's problem).

3. Customer services is not great. We almost always have to repeat and explain our problems again because they would reply with some generic answers first and never really look into the specific problems when they receive your email. So you have to repeat and explain, and when they finally realize there were mistakes, they would not even contact you to let you know it is corrected (don't expect an apology).

With all the time wasted, the Square payroll is probably one of the worst software we've used. The interface is clean and nice and easy to use, but it stops there. Don't let it fool you. The rest is a nightmare.

Overall: A lesson.

You are your own when you have questions and good luck!

Mar 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: As I said in title, you are your own in this payroll service, if you have a question.
Again, if you are lucky, you may get a some kind of email response within 48 hours and pray that they are answering your question correctly!
To me customer support is everything and Square Payroll don't have one it and they know it.

Customer service

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: so easy to work with!

Cons: I wish square did automatic monthly billing and had cost of goods for items.

Overall: Everyone at square has been nothing but amazing to work with. Never left angry or upset. Always pleased with my service!!!

Recommendations to other buyers: Just the cons. Only down side to square in my option. I also own other companies. But need monthly billing to be automated to move over.

Terrible NO customer service

Feb 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Cheap

Cons: Poor functionality
Worse customer service
The company does not care about their customers.

Overall: I decided to sign up. The customer support staff answered my initial questions then after a few weeks told me to contact the helpdesk. I understood this and did try to contact the helpdesk. I needed to do a manual paycheck and the system would not do it. I tried to use the helpdesk and it said you needed a code (Reminded me of the bank commercial with the barcode on the person's head). I had no idea what my code was. The website the message said to go to did not help. I left a voice mail for her in the morning which was not returned. I sent her an email which was not returned. I sent an email for help. No response today. I can't tell you how frustrating is is to have no phone number and a broken system and not being able to pay an employee. Get a real payroll company. Stay away for Square. Cheap that does not work is no help. I value my time much more than the few dollars saved.

Recommendations to other buyers: Either support it better or take it off line.

Great program

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The representative, was more than helpful. He was patient and explained everything. I had to email him several times due to my ignorance. I value good customer service over everything. Thank you for such a good employee.

Really great!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set up, ease of use, easy to use in the field. We love inventory tracking, payroll service, reports that are user friendly. We get our deposits quickly. We've used Square since the first readers were
made available.

Overall: This makes payroll and reporting a breeze. Can't imagine anything more user friendly. We have
recommended Square products to many of our small business owner friends.

Love Square

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Makes my life much easier , Great company , Square truly understands the business
The app is very simple to use , takes little time to do things

Great, fast service!

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price point and ease of sign up.

Overall: Sent in a request for information, customer service representative called and answered all my questions as a new business owner, he followed up in a non-pushy way and after I signed up, was there for my couple of questions.

Squre Payroll

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple.

Overall: Awesome. Easy. Simple. Customer support team over at Square made the transition so easy. Any question I had they answered. Any issue that came up, they solved. I expect nothing less from Square, as you guys have been good for all the years I've been a partner.

Recommendations to other buyers: Switch over now.

The worst service ever.

Jan 02, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Comments: I would not recommend it to anyone. There is no way to get my questions answered. Access to customer service is non-existent. I am still being charged after I canceled the service and have not been able to contact anyone to address the problem. Terrible.

Some times helpful

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: At times did not give me what I needed. At times I was fustrated because the software service did not work.

Simply Amazing

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was great to save time and manage a very brutal payroll. I would definitley recommend this to my fellow small business owners

Nan's shop payroll

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is how I have saved time and energy in keeping payroll on time. I highly recommend this system.

Wonder ful!

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience has been awesome! I really enjoyed it and the service was amazing. I recommend to everyone.

Awesome software

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great wish all software was this great fast easy and super fun everyone if you don't have this software then what are you waiting for

Awesome product

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was so easy, fast and convenient. Compact, easy-to-use hardware. Fast and easy to set up. Accepts new EMV credit and debit cards. Square is an affordable and easy tool for accepting credit card payments on lots of mobile devices, and the experience is excellent for buyers and sellers alike.

Easy to use

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: When I first got started with the shop I was very overwhelmed with paperwork. This software is easy to use and saves a lot of time.

Great for small business

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Square has the best technology for small business their program is easy to navigate detailed and breaks downs all steps!

Easy & Intuitive Payroll Software

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and understand. My employees said signing up and filling out their w-2 info was the easiest ever. Nobody had to ask me (or their Mom's!), it's direct and in plain English.
It calculates paid sick time for me (as per the new sick leave act in CA).
Submitting my quarterly federal tax returns and CA quarterly report of wages is also easy. It's so easy I don't even know how to do it because Square does it automatically for me!
Customer service is also great. One time I received a notice from EDD that I filed late, I called Square and they took care of it. My fee was waived, I haven't had an issue since.

Cons: I wish the Pay history offered more sorting options like their Sales information. I'd like to be able to see it by year, month, quarter, etc. I know Payroll is still kinda "new" so it wouldn't surprise me if this is offered later.

Overall: Square's Payroll is insanely easy to use and navigate. I've been using it since Jan 1, 2015 and my only wish is that I started it sooner. I like that I can offer direct deposit to my employees and pick how often to pay them. They love it too because it's so simple, they don't have to worry about payroll. The backend for both me and my employees is also really easy to understand. I highly recommend it.

Recommendations to other buyers: Don't hesitate like I did. I wish I used Payroll as soon as it was offered in CA.

Time and lifesaver

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tax payment on my behalf and direct depositing

Cons: I'd really like a spot for additional withholdings.

Overall: Literally a life saver. Wouldn't know how to work without it. Ease of use and quickness to respond make this stuff amazing.

Worked Flawlessly so Far For me!

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Speed for payroll to be ran through, and customer service questions are answered promptly.

Cons: Not sure exactly what some of the charges are on my account. I'm sure they aren't charging me for something i didn't pay, but a detailed and itemized line receipt of any deductions on my account would be nice to have (unless I'm just not seeing it and they already have one)

Overall: The Square team is extremely helpful with any issues I have (which turn out to be my employees fault) and help get us back on track as soon as possible

Recommendations to other buyers: Immerse yourself in learning about the technology, otherwise you may not figure out something that would be easy to miss.

Ditch Your Other Payroll Providers ASAP

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employees have real-time access to their payroll reports and manage their own accounts

Cons: I have to run payroll for salaried employees every two weeks.

Overall: I was getting fed up with Wells Fargo payroll for years. Every time I requested a change, such as employee bonuses or salary increases, they would screw up payroll for everybody.

I knew that whenever I would ask them for something, things would get screwed up.

I was looking for a change, and considered Bank of America. The price was comparable to Wells Fargo.

Then I heard that Square was doing payroll. I was instantly intrigued, because I like the credit card payments using the card (see them, but never used the service for our business).

Square has a reputation for technological innovation, and the price was very good. I like allowing the employees to manage their own accounts and to get their documentation.

Square Payroll rocks!

I just wish they had the ability to automatically run salaried payrolls. I don't like to run payroll. All our employees are salaried and get paid the same amount twice each month. However, we do give Xmas bonuses, which is an annual change request that Wells Fargo would screw up most years.

Recommendations to other buyers: The price is right. I researched other providers when I was getting frustrated with Wells Fargo. Since payroll is a critical business process, I was hesitant to jump ship. This service is a no-brainer. If you run payroll, this is a must have service.

Simple, effective and affordable

Sep 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They do everything for you except enter the hours worked

Cons: I sometimes find the screen layout a bit confusing, and have to repeatedly remind myself where to find certain clicks.

Overall: This is the easiest way I've found to process payroll. Even makes the payments for me to various government bodies. Very response support team as well, when you're first learning and needing questions answered. Now takes me just minutes to run payroll, funds are auto-deposited, and there is nothing else to be done from my end. Much better than my previous vendor, where I had to handle all the payments of withheld taxes myself.

Bang for the buck for a small business

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price and easy of use for a small business

Cons: Can't send out 1099 only W2 employee's

Overall: For a small business this product is one of the lowest priced and highest functioning product on the market.

Easy to use

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Price.

Cons: Not being able to manage multiple employer accounts within one dashboard like we are able to do with Paychex.

Overall: Using Square Payroll services has been super easy and the pricing is very competitive. My only qualm is not being able to manage multiple employer accounts within one dashboard like we are able to do with Paychex.