Who Uses This Software?

A survey platform designed for businesses and professionals who want to gather invaluable online customer feedback in order to take action and


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Unlimited surveys, unlimited responses, all features available. 24/7support
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Survey55
  • www.survey55.com
  • Founded 2016
  • United States

About This Software

Create and send web and mobile surveys. Get real-time results, sentiment analysis, and detailed analytics so you can take action.


Product Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Really easy and looks great!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very simple
Easy to install (and you don¿t have to since there are options to just link to survey or email)
Integrations with slack and other tools
Good templates

Cons: Only one survey design - but it looks good and pretty much every survey company has 1 design

Overall: I¿m a growth hacker for a small startup and we are always looking for a way to get feedback. I can typically use the feedback to send to our UX/UI team, for testimonials, and improving home page copy.

Since I like to write in our customer¿s voice I wanted to talk to customers. Since it isn¿t super scalable to get on the phone with everyone, even though we did that for some customers, we put out a survey.
¿We used two surveys targeting one-time visitors and long time users. The information we got back was beyond helpful. It was exciting to get the Slack updates with the feedback instantly from the surveys. It¿s also nice to see at a quick glance if the feedback is positive or negative.

I set it up all myself (and I¿m no where near technical) didn¿t have to ask my developers for anything else (thank goodness), and we actually got a few compliments/questions about how good the survey looked.

To sum it up - very easy to use and expect tons of feedback that you can access pretty quickly.

pros
Very simple
Easy to install (and you don¿t have to since there are options to just link to survey or email)
Integrations with slack and other tools
Good templates

cons
Only one survey design - but it looks good and pretty much every survey company has 1 design

Helped us optimize eCommerce site - grew conversions 113% in 14 days

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Nice looking
Ease for End Users
Easy to Install/Use
Usefulness
Good Analytics

Cons: Email Alerts for responses could be better

Overall: We're running a vintage home decor eCommerce site. So we sell one off, high priced products (~$1K AOV) that take a lot of work to get sold.

We weren't meeting our conversion targets and after changing a lot of things, emailing customers for feedback (with no success), and using all kinds of tools to figure out the problem (like Google Analytics, Inspectlet, CrazyEgg, etc.) we needed some qualitative data.

So we created a few surveys with Survey55.

I'm going to be honest - I was really drawn to how pretty the surveys looked, but was surprised at how incredibly easy it was to get such amazing feedback.

To help us figure out our conversion problem, we used a number of different surveys through our optimization process.

We used a different survey per type of page, so on our product pages we used a survey to ask what is stopping them from buying.

On our home page we asked what they were looking for?
On exit intent we asked what's missing from the page?

We also used it to grow our email list - because we added that field to our surveys. This gave us the opportunity to email people for more feedback and follow up.

All in all, I'd say Survey55 is easy, good looking (which gets more people to answer the survey), and the data is invaluable. It's nice to have the automatic neutral/positive/negative meter so we know right away which responses to address first.

I can honestly say it's one of the tools that has changed our business.

Recommendations to other buyers: I'd say make multiple surveys instead of just one. There easy to make so it's just a matter of thinking about what questions to ask without overwhelming survey takers. But I saw a lot of templates and we only used templates, so that shouldn't be a problem.