Who Uses This Software?

small and medium businesses


Average Ratings

555 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • Zoho CRM
  • www.zoho.com/crm/
  • Founded 1996
  • United States

About This Software

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.


Zoho CRM Features

  • Call Logging
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Forecasting
  • Sales Pipeline Management
  • Territory Management

Vendor has not completed this information.


Zoho CRM Reviews

We use this CRM in house to keep track of our cust & opps for the sales staff. GREAT tool for $

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and tracking with reporting features. Modules easily connect the opportunities to the client. Reporting easily tracks progress of won/lost opps. for sales staff individually.

Cons: Product catalog could be a bit better for connecting clients and products. Limitation on connecting the modules.

Overall: Tracking sales progress and keeping track of customers vs. prospects

Very Customizable, Very indepth.

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how the customizable this software is. It definitely takes some time to play around the system to see what it can do and how to do it best. Zoho has finally come out with ZOHO ONE, check it out all of the items we use for one low cost.

Cons: The Support can be lacking sometimes, especially when you are working on connecting 2 different modules, the support teams like to point the finger at the other modules. This has happened several times to me.

Very Affordable CRM

Jul 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Zoho does a good job of automating process and servicing different aspects of your business such as Sales, Customer Service and Marketing.

Cons: Zoho is not intuitive, users would need to spend time learning and customizing features to fully utilize the software. Basic functionality such as having linked Zoho CRM accounts is not currently available.

An excellent CRM for small to big business.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great tech platform, very easy to set up custom modules for contacts and vendors. Smooth, stylish, and full functional interface.

Cons: The email marketing leaves much to be desired. There is a limitation of sending 1,000 emails per day, and the anti-spam settings rather over due it at times.

Overall: Excellent CRM platform and a great way to keep up on contact management.

Zoho CRM functionality has increased over the years. Offers good options for smaller companies.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Pro for this software is the ability to define fields across contacts, potentials and accounts for reporting purposes. Zoho CRM is more robust than Zoho Desk.

Cons: Zoho Desk has several limitations. For example, one cannot search by user defined fields. You can only search by Account Name. In addition, the links to Zoho CRM are limited. So if you have multiple accounts with the same "Account Name" but a user defined DBA, you cannot search by DBA.

Great product! Easy Cheap way to manage all your contacts

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Mobile apps, google intergrations. Manage everything from sales to contacts to sending emails all in one location.

Cons: The interface was not as nice looking or sleek as I would like. There are some areas that I thought should be able to cross reference or tag attachments that we were not able to

Overall: It was easy to use. Was able to get it set up fast. Cheap and great customer support. Great intergration with other Zoho apps

Making our sales tracking process much easier

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We recently set up Zoho CRM because the fremium CRM product we were using wasn't sufficient enough to grow with our company. We've been impressed with the features and flexibility in the CRM for the price point. It has filled our needs well. The feature I appreciate the most is the ability to email directly from the CRM and track if the emails are delivered, opened, etc.

Cons: The software appears to allow for a lot of customization, but there are some questions as to how to do that on our end. CRMs have to contain a lot of information, but because many businesses are different, there are sections of the CRM that contain fields that don't apply to our company and we've yet to customize those sections to make it as efficient as possible for us... however, I'm sure with some time we can figure out how to tailor the platform to our needs.

Overall: Gives us better insights into our sales funnel
Makes tracking / follow up to accounts easier
Allows for mobile friendly use of the CRM (android & ios)
Tracks sent emails for delivery and open
Set reminders for follow up

Competitive with Sales Force

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Much more budget friendly than Salesforce. Provides the needed tools for digital marketing campaigns, lead tracking/reporting, etc.

Cons: It needs work to make it functional for a medium to large size business. Can't really be used "off the shelf". Integration is harder than Saleforce. But, gets the job done for a more budget friendly option.

Iam using zoho CRM free version it is very easy to use and all my sales team use it

Jun 09, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Timeline project and CRM is in single platforms and all the functionality of C and exclusive reports and standard reports looking more option to have a control for lead generation team

Cons: CRM finctionality and projects where I can have few projects and assign to the respective teams and mange all the respective dept

Overall: Daily monitoring and increase the sales performance month on month by using this software

One of the best CRM tools in the market

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It has very broad functionality, starting from basics (contacts, deal and lead management) and extending to such advanced features as web forms, task automation, website traffic analyzing and etc.

Cons: The mail integration is only available at the professional pricing model. It also has very weak sales person orientated mail (both inbound and outbound) interface that is still working in beta mode.

Overall: Very well integrated CRM. The free version offers best value for money in the market.

The experience with Zoho CRM has been interesting. Some of the features are hard to understand.

Jun 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy the workflow tools. Though we have had some issues getting our workflow to accurately contact our prospects, the overall workflow concept is something i see as very beneficial to generating sales.

Cons: Our workflow sends maverick emails that weren't supposed to be sent out and the tasks show up too early or too late. I'm not sure if it is an issue of the way our administrator set up the workflow rules but it has given us a big headache at times.

Great package! Amazing Customer Support!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that this software comes in a suite for a low price. We use the CRM on a daily basis for our client base.

Cons: I wish the CRM would work better with the Zoho Desk product we also use. The API could be better since both products are from the same company.

Overall: This suite of products has moved our productivity up several notches since we started. I recommend it highly.

We love how easy it is to customize ZOHO. It is our sales hub!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We can create templates for events easily and with great precision. It keeps us from messing things up by accident. Everyone on our team has been able to learn how to use the CRM quickly and effectively.

Cons: We use Zoho for two companies, and I wish that I could move back and forth between them without logging in and out each time. A toggle would be great!

Overall: We use Zoho CRM to intake leads, set up and manage all of our private events for two companies. It gives our company one place to keep all of this data and keeps us from getting our wires crossed. We have found it easy to use.

Good option for a full featured CRM with custom options

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We use the enterprise edition and we like how we are able to customize the CRM to meet our needs without having to use an outside consultant or high cost programmers.

Cons: Although it easy to customize the automation tools could be improved. In some cases it is easier to do tasks using the API then the custom functions that are written in Zoho's DSL.

Overall: Easy to set up and low cost option for a CRM

Very easy to use

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product was used to replace an old expensive CRM we had at our dealership. It was very easy to setup and use and really helped close more deals with better follow up

Free Zoho CRM

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Good package. Keeps on top of contacts and to-do items.

Cons: Some functions blocked on free package

Overall: Works well. It seems the ability to create reports is limited in the free version. Such as creating a list of people to call with their name, company and phone number together requires two reports.

Great Management and Tracking Software

Apr 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy tracking of projects and leads
Ability to link between multiple forms
Centralized software to house data

Cons: Increased costs for additional data storage
Could be more user friend for external users
Slow product/IT support when system goes down

Overall: I used Zoho CRM software for over two years on a daily cadence and had relatively little bugs and issues. We managed all incoming and outbound leads for our department and also integrated a qualification survey to vet potential vendors. External users typically were able to complete the survey within 5-10 minutes which saved our company over 40 hours a week of management level labor. The external facing application could have been more user friendly but overall it was a success. I would recommend this software for small/mid size teams to track projects and leads, as well as create visually appealing progress reports and summaries.

One of the best to start with !

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very convenient

Cons: Nee to start clean and to have someone who teach you during 1 or 2 hours to start with the good fondations.

Overall: ZOHO CRM is definitely one of the best CRM to start with. I m working in a startup in HR and using Zoho. This is very convenient even for someone who has never touched a CRM before !!

Recommendations to other buyers: Start clean with the good forms and use ! Don't hesitate to pay someone to optimize and personalize the CRM for YOUR use.

Comparable to SalesForce, but cheaper and not quite as robust

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used SalesForce before and Zoho accomplishes ALMOST as much as SalesForce in regards to a basic CRM. However, there are quite a few integrations lacking that can cause some frustration.

Very Old.

Apr 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Very old, needs update, goes down frequently, very buggy, support calls take over 1 hour.

Reliable and affordable CRM

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It ties in with our Zoho Mail, is very affordable compared to its competitors, and we love the Salesinbox feature

Cons: It's very difficult to setup to get it running at full functionality and the guides aren't in depth enough.
The phone apps could be improved to tie in better with cell calls and texts

Overall: We've been using Zoho CRM for almost 6 months now. The beginning was very, very rocky. It's tedious to get setup if you have no CRM experience, and while there are How-To guides out there, they aren't very in depth and didn't answer most of the questions we have. The guides cover the most obvious things you can probably figure out how to to do yourself (like adding company details). The more complicated things like setting up work flow processes, are not user friendly and don't have good enough manuals.

Once you get setup and running though it's a decent CRM system, and very good for the price. I love their Sales Inbox feature and the way it separates out our salesmen's emails.

We also use the Zoho CRM app on our phones and haven't been too impressed. Would love to see that upgraded and improved to better interact with the cell phones and log calls and texts.

If you have Zoho Mail or any other Zoho programs already, definitely look into using Zoho CRM for your CRM needs. It's more affordable than some of the others like Salesforce, and has some good features that get the job done.

Recommendations to other buyers: If you have Zoho apps like Zoho Mail already, then this ties in beautifully and is a great addition.

Would highly recommend to beginning businesses

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've never had a software as easy as Zoho CRM is. It's not like the typical program in its category. Set up is a breeze, it walks you through everything. Whereas most software just starts you on a dashboard feeling lost.
You will have a floating icon, which will notify you of your most recent activities and upcoming tasks. This is a great feature if you're a bit absent minded like myself.
Adding new documents, contacts, events, etc... has never been so seamless. It takes the tedious processes of other programs out and almost makes it fun to use.

Zoho CRM _ Ease of usage

Feb 02, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of usage

Cons: nothing

Overall: Zoho CRM is a real Value for Money product. The last updates are nice to work with. The best part is ease of usage.

It works, but not nearly as easy as Salesforce

Feb 01, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It works and gets the job done.

Cons: Constant little issues with UI: ease of producing reports, for example. It's possible and it works, but takes more steps than I think are necessary.

Overall: This system works, and their customer service is excellent, but it's not as streamlined as Salesforce is. What do I mean by that? Exporting records is a laborious process, and batch edits can be time consuming because of the number of steps it takes to select and edit records. On a less important note, the UI doesn't compete: it feels like an online CRM from the early 2000's.

I really enjoyed this CRM software.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Really liked the functionality, organization, and price. Overall, it's a good value.

Cons: Nothing in particular. I prefer Infusionsoft. Infusionsoft is much more user friendly and more visually appealing.

Overall: I really enjoyed this software. I had the free trial version. Although it's good for the price, I am in love with Infusionsoft.

Heard that it was the "poor man's SalesForce"...but really, it's a great CRM, period

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use; integration with Outlook; reporting capability; easy to track potential deals

Cons: nothing

Overall: I converted from our clunky, old, server-based ACT! CRM to the cloud-based Zoho CRM Professional solution a little over a year ago. I was up and running and fully productive in the new Zoho CRM system quickly. It's a simple, powerful CRM and integrates nicely with Outlook email and has all of the CRM functionality of SalesForce at a much more effective price point for a small business.

Recommendations to other buyers: great tool for small business needing CRM

One of the greats

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This CRM platform has been around for a long time. With all of the improvements made over the years its become a indispensable tool for lead tracking.

One of the greats

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This CRM platform has been around for a long time. With all of the improvements made over the years its become a indispensable tool for lead tracking.

One of the greats

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This CRM platform has been around for a long time. With all of the improvements made over the years its become a indispensable tool for lead tracking.

A customizable and affordable CRM

Jan 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The price point is good and it is very customizable for the way you want to track your customer data. It also integrates easily with other Zoho products.
The process for creating Roles is a bit clunky and, although customizable, it took us longer to get up and running than we expected. We didn't like the out of the gate titles for each of the sections because they didn't match out sales process, but again, it's customizable so we just changed them. Another dislike is that there should be stronger integration with Zoho Campaigns for sending our marketing materials and there should be better integration with Microsoft Outlook.

Great for Tracking Sales

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our Sales team has used Zoho for the last several years to keep track of company sales. The tools in Zoho have really helped our sales team become more efficient know what is in their pipeline.

Sattisfactory

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Since I logged in Zoho CRM a couple of days back, I cannot comment much on my experience using the platform. As of now, I find Zoho decent in performance and easy to use.

Excellent CRM with a bit room for improvement

Dec 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using the tool since last 9-10 months and I can easily say that I am having an awesome experience with it .There were few bugs in the system (with the older version) like slowdown for an extended period of time,transition UI lags,issue with email attachments etc but now they're things of past and with the new awesome update almost every issues has been resolved.
Having said that I'd like to add that the system is not perfect and there are rooms for improvements eg. I am still facing problems while attaching big docs. (even though its not very frequent) ,things like slowdown can be bothersome every now and then.

In the end I'd say the overall experience is quite positive and I can recommend the CRM with easy.Keep up the good work Team Zoho.

Cheers!

A good CRM that now even looks great!

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Affordable and quite easy to use.

Cons: It offers more than I need so it can feel a bit to large at times.

Overall: I have been using Zoho CRM on and off for the past few years and to get the job done very well. Recently after the design update, it's really good looking too!

Recommendations to other buyers: Looking for an affordable CRM then I really recomend Zoho CRM

Gets the job done!

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: ZOHO is great for small-medium sized business and is economical too. It's customizable (to a degree) and great for reporting.

Good CRM for small to medium companies

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The CRM form entry fields are customizable to some extent.

Cons: There is a learning curve to be mastered.

Overall: We started using Zoho for our own company after testing out a few CRMs for clients. It gives us one place to manage all of our clients, vendors, and other contacts, and has various features that work for our needs, like checking off boxes to send an email to a specific list of clients. We can have various account types for our contacts (clients, vendors, team members) and sort in various ways.

We did find a bit of a learning curve, but the more we work with it, the more we like it.

Simple and Powerful CRM

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Zoho CRM is easy to use, has a lot of functionality and is extendable (custom fields, custom modules). It also provides a lot of integration capability with existing applications or any system using APIs. Plus it is less expensive than many others.

Zoho CRM helps my business

Dec 08, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Zoho CRM has helped organize my business in many aspects. We had a company morning meeting and 8 out of 10 employees complaints were solved after implementing a CRM. I have used others in the past yet Zoho seems to be the best one and easiest to use out of them all.

An excellent CRM.

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Very easy to use. Good support offered to clients. The new version looks kind of cool.

Cons: Slow downs and a few bugs. Minor bugs, though.

Overall: My experience so has been quite good with the platform. There are slow downs and may be a few bugs as well. But all in all, it's a good CRM. I would hesitate while recommending Zoho CRM to anyone.

Also, the interface/version is a lot better than the older one. Liked it. Very easy to use and very user-friendly.

Zoho runs our business

Dec 07, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use Zoho on the daily. We love it, but its got a decent learning curve to really get good at it.

Great for Small Businesses!

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: User friendly
Highly configurable
Great pricing per user

Overall: I implemented Zoho for a small dental practice. They switched from Infusionsoft which was completely overkill for what they were using it for. Migrating data to Zoho was a breeze! and creating new fields/workflows is very user-friendly.

Recommendations to other buyers: Read online forums if you run into any problems. You can find great support online. I highly recommend Zoho for any small business who needs a cost-effective, powerful, and manageable CRM.

Excellent program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is very easy to use and very accessible.

Cons: Sometimes the app doesn't show all the information about events or contacts.

Overall: Zoho has worked great for me. The app is also wonderful, except for one function. I find it difficult to locate some things in the app like events or contacts, but other than that, it works great. It is very useful.

Recommendations to other buyers: I like some of the things from the old view better, but overall the newer version works great and is easy to understand.

Great CRM with lots of features

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use, intuitiveness, & reliability

Cons: Pricing, Speed of program

Overall: Zoho CRM is a great piece of software. Very universal, moldable and intuitive. Works great for my needs. Downfalls include lack of overall speed of the system, and expensive pricing. They recently released a new interface that was much needed. Support team is always helpful and knowledgable.

Recommendations to other buyers: None

Best Free CRM

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use, setup, and maintain

Overall: This CRM does everything you pay the big bucks for. I can't say anything negative about this product. It works like it should!

I love zoho crm

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is friendly

Cons: Anyone

Overall: IT is a useful and eficient IT help us ver y much on our company
Optimize times it is easy to use ...

I love Zoho crm

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: that is easy to use

Cons: not one

Overall:
Zoho crm is a very useful tool that has helped us to optimize times, and to take a better control of the relation with the clients

Recommendations to other buyers: ist very useful

Great for the company sales team

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Has multiple internal tools for sales management. Affordable and easy to use. Could work on the variety of applications on different platforms but that could improve over time.

I've yet to be disappointed by zoho

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, easy to understand

Cons: Nothing

Overall: No matter your software skill level, Zoho makes their products fully customizable and user-friendly. Their products ate easy to use and I wouldn't recommend anything else!

Recommendations to other buyers: Get it!

Cost effective but not so great

Dec 02, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price

Cons: Depth of functionality

Overall: Zoho is a horizontal CRM. It has tons of features and is very broad. However, it currently lacks depth in any major functionality.
The best thing about Zoho is they have multiple plans available for the software so that you can choose what suits your pocket the best

Recommendations to other buyers: Must try once

Zoho CRM User Friendly CRM

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Email sending and reports

Cons: nothing

Overall: It is very good to use , very useful for customer support & sales, its report feature and email sending feature is practical .

Recommendations to other buyers: should give notification if prospects visit our website.

the best free CRM

Nov 11, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: free for 1st 3 users
good value for money

Cons: not so frieandly

Overall: Great system, compete with sales force abd free for the firstt three users,
long implantation not so freinfly and intoative

Zoho is great for small businesses

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Zoho is great for small businesses. I've recommended it for hosted email and have found that it is feature rich and easy to use. The best part is they have two factor authentication baked in

It's CRM Lite

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Leads and potentials organization.

Cons: Lack of customizability.

Overall: There are not as many customizable features on this software as one would typically like, especially if you are used to Salesforce or Hubspot. Running reports is possible, but a hard task to accomplish if you want your data organized a certain way. Lead and potential organization is probably the best feature of this software.

Good Beginner CRM

Nov 09, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's really cheap.

Cons: Severe limitations.

Overall: It's a good start for a CRM but there are some major limitations in reporting. There is also a limit in that you have only one page layout making for long pages. Also, there is a limit to the number of Number fields you can have. In my business, there are a LOT of numbers so only having about 10 number fields is EXTREMELY limiting. In fact, this was the main reason I left this CRM.

Used for Sales

Nov 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I liked that it was able to align the marketing and sales teams efficiently.

Overall: Zoho was used at Osborn Manufacturing to keep track of lead generation and internal communication between sales. It was a great software for aligning the marketing and sales teams.

Good product, but not recommended for a service-oriented company

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I used the demo trial version of Zoho and found it to be very easy to use and had good features. We weren't able to implement it in our company, however, because it did not have 'service-related' functionality, only product sales functionality.

Good System

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: tracking clients

Cons: mass mail could be easier

Overall: I enjoy using it. It is a great way for my self and the other sales managers to keep track of all sales and contacts

Recommendations to other buyers: no

CRM for small companies

Nov 06, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money

Comments: A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Salesforce and Dynamics CRM are much better, but it might be enough for small organizations.

O melhor CRM para Micro, Pequenas e Medias Empresas

Nov 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Facilidade na Configuração, Processos bem definidos, Rapidez na Implantação, Integração nativa funciona muito bem

Cons: Dificuldade na integração via API

Overall: Zoho CRM é uma completa solução com módulos acessíveis para todos os tipos de empresas do mundo. Nós somos Brasileiros e adoramos usar Zoho em nosso dia a dia. reduziu nossa custo de operação em milhares de BRL ao ano. Hoje automatizamos e integramos com a emissão de notas fiscais que possibilitou utilizar Zoho dentro das Leis de nosso Pais, atendendo a todos as responsabilidade com impostos que devemos atender no Brasil. Sem duvida Zoho CRM é o sistema que mais alavancou nossas empresas.

Zoho CRM is the best solution if you need a CRM: lots of features, easy-to-use, and afordable

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, cloud-based, versatile, afordable

Cons: Some translations in other languages than english could be improved, and if the price could be in Mexican pesos so that we wouldn't depend of the US$ rate it would be perfect!

Overall: I use and implement Zoho CRM for 3 years.
For me it's the best solution for all type of companies: from a one person company to a big corporation with multiple subsidiaries. It's very versatile, you can have a simple CRM that will allow you to register your sales informations in the free version, but with the same app you can create a complex CRM solution, including integration with Zoho or tertiaries applications, that will help you manage your sales process from the begining of a marketing campaign until the post-sales issues and gives you all the business intelligence you need for strategic business decisions.
Moreover, in comparison with other CRM on the market, it offers the same or even more features, for half the price of other solutions, for example, with CRM Plus, you can have a complete solution consisting in nearly 10 apps, for only 60US$, unbeatable quality/price ratio!

Recommendations to other buyers: You can sync it with other Zoho apps in order to create a complex CRM solution that will solve a lot of your Marketing/Sales/After-sales issues.

FUNCIONALIDADE

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: A funcionalidade de ver , dentro de pcs e celulares. Isto ajuda muito na hora de falar ou ver a ficha do meu cliente. Com isto as informações vao corretas e direcionado.

Cons: Que fosse integrado o CRM com o ZOHO BOOKS, onde eu lanço o nome da empresa e fique tudo cadastrado pois sempre tem que fazer cadastro em outras paginas.

Overall: Não tinha experiencia com CRM, atraves de um amigo comecei a fazer pesquisas e conversei com o pessoal do ZOHO, onde tive algumas dificuldades no inicio hoje trabalho com rapidez, e informaçoes sobre os meus clientes e aposto em coisas mas praticas para podermos executar dentro do CRM, com isto tenho informação no celular como nos P'cs, mas adoro as praticidade de desenvolvimento.

Recommendations to other buyers: Sua nova apresentação ficou muito show e a rapidez de acesso.

Zoho CRM, One of the Best for Small Businesses

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionality: Mail merges, email templates, customization, reporting

Cons: White the new version has some great new features (seeing when a client opens an email), it is also harder to find the customization modules and I hate that Events I create automatically are marked as closed when the date arrives. Sometimes events do not actually occur, or I have to get to them the next day - I use events to do important tasks. I want to be able to mark it closed. I want to be able to mark any activity closed in a very fast, easy way... just a check, done. Also, wish the activities would show in the calendar, not just events. Wish I could see what my team member sees on her calendar, especially when we share an event.

The creating a call function is too cumbersome and too many steps, you have to scroll down, etc. Make it faster, easier... takes too long. Wish there was a faster way to even log a quick call... reminders need to have more options like 1 week out or 2 weeks out, even 1 month out.

Really do not like that I cannot see my screen (lists) of prospects or clients at a glance as it only shows a few at a time, you have to go to next page - font is too big, too. Dashboard is not very customizable and doesn't give me the ability to put in the reports I created and want to see... getting help is ridiculous. I have to "chat" - send a message basically, then I have to wait for a response. Need to be able to get answers and help faster.

Overall: I run a small business and I evaluated many, if not all of the CRM's available to small companies. By far, Zoho offered the greatest functionality, ease of customization and overall value in price. Zoho offers the ability to create mail merge templates - one of my criteria when choosing a CRM - few others if any offer this. Also, I love that I can see when a client or prospect has opened or read an email, right from the application. Reporting features are fantastic too! I was even able to add a Zoho code to my website so now all new leads come directly into Zoho and receive an email immediately from me. Overall, I can now contact my prospects faster and close sales faster. I can manage my clients better with great detail right on their records and my one team member and I can better communicate through the CRM and even assign each other tasks. Although I highly recommend it, I do wish Zoho had live Chat Help. Takes a bit to get a response when you need help. That said, overall, best CRM, best value for small businesses that want to see and understand where their business is related to sales, sales pipeline and customer management.

Recommendations to other buyers: I think I said it above... really need these things addressed and you will be almost perfect! Thanks.

best database I've had the good fortune to use

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: BY far the ease of use and the productivity I've gained. This has made it so much easier to work with clients now that I have everything at my fingertips.
The use of templates has made everything so easy and to complete on a timely basis.

Cons: Only when there are zoho problems and I am unable to access the patient information / necessary information to answer their questions does it causes a "drain" on being able to answer their questions. When the Zoho email is impacted it actually causes a decline in business.
Technical support seems to take hours, I've found that unless I call very early I do not get a call back until the next business day which I find extremely frustrating.

Overall: The simplified email structure, that fact that customer response emails also wind up in my CRM makes it so easy to track, look back, review previous orders save me quite a bit of time by not having to get up, retrieve the file and go through it to locate what the customer want to discuss.
I also appreciate being able to send the same email to multiple clients (each sent separately) when I want everyone knowing of a new product we've come up with
Extremely easy to use and teach to the new employees.
I can see my company using ZOHO using ZOHO for a very, very long time.
Thank you for a terrific and very easy to use database, I for one truly appreciate the amount of energy and thought you have put into this to making it very easy to use. this.

Recommendations to other buyers: I would encourage anyone not using to give it a try....you will be amazed how productive it is.

CRM - easy to learn lots of feature

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our company started using ZOHO's CRM earlier this year. I have found it a bit time consuming but, easy to use. We are able to use it for nearly everything from scheduling to company projects.

Zoho is incredibly easy to use

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how easy it is to customize the CRM.

Cons: Need some more Apps to integrate (one for generating Agreements/Contracts) and one that will auto load data from another source. Need a better way to import accounts and prevent duplicates without changing ownership in the process of overwriting.

Overall: We are a small-to-medium size business with about 60 users on Zoho. Coming from using Salesforce, I find Zoho to be easier to work with from customizing to working with the Support team, everything has been excellent. I did do a lot of customizing on the Account and Quote modules, but everything was super easy to accomplish. I would like to see a few more apps, specifically something similar to Data Loader and Conga.

My Zoho Review

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to create tasks for myself and for others

Cons: The "Events" does not show any option to choose different timezones

Overall: Zoho captures most of the things that we need for our company. We use the "Tasks" a lot to keep track on our day-to-day activities and the "Activities" to ensure that all departments are informed about the history of a client's account.

Recommendations to other buyers: Please address the Cons. :-) Also, would be great to have a 24x7 support.

Two years in and loving it

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, connectivity to outside apps (Google Apps for business, Ring Central) and the search function.

Cons: Sometimes I have a hard time explaining what I need to tech support. This is not a problem with other vendors so I know it's not in the way I'm explaining things but to their credit we always solve my problems just not always on the first try.

Overall: Zoho was not the first CRM we tried but it's the best fit for our business. We've been using it for about 2 years to manage our pipeline, contact list (and related notes), track activities we wish to perform, activities we've completed, upload PDF copies of our handwritten scribbles, attach completed forms and documents that we'll need later. We have a section within each person where we keep links to our private YouTube channel with training tutorials.

It is our hub for things that you might try to remember. Our actual work is performed outside of Zoho using industry specific software but Zoho is how we ensure that we don't drop the ball and that we quickly and easily remember where we left off when we spoke to someone 6+ months ago.

It takes a little while to get used to using software instead of saying "ohh, I'll remember that" or paying for something when you could save it in a 3 ring binder on your desk but once you get into the flow you'll never consider going back. Zoho's search function means that I can find anything I need in a few clicks. I use Google Apps for my email and Zoho for my memory.

FWIW we're a team of 5 people across 2 continents and with Zoho everyone is always in the loop and up to date on what's done, what's left to do and anything else that's going on. :)

Recommendations to other buyers: I use a premium version but the lower tiers are still really amazing and solved many of my problems until I realized I wanted more.

I love Zoho

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Zoho at our company for over three years now. It was great before the major update but we are so happy with a lot of the new features and UI redesign.

We've dabbled here and there with the idea of moving CRMs and testing new systems but ultimately always come back to Zoho as there is no other system out there that is as powerful as Zoho and can do all the things we need it to do for our business.

I'm still discovering new features and things that I can use Zoho to help my business. I feel like we've barely uncovered the tip of the iceberg.

We've rarely needed to use Zoho customer service for help with issues so I can't really give a good comment on it. The few times I personally used it I found that the responses came a little slow and it seemed like the representative had a hard time working through the issue if it was related to any customizations. I'm not sure if reps have access to view what you have in your account but that might be a helpful feature.

My Review of Zoho

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I find zoho quite easy to use, but it seems to experience glitches every so often. Minor glitches, but a little irritating at times.

Zoho CRM Review - Mainak Chakrabarty

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Comfortable, Easy to use and great to maintain.

Cons: Don't let the expectation bar to fall from here on.

Overall: When i first transited to the new Zoho CRM - I must say it caught my eye. Really loved the layout, colors used and the easiness.
Each and every button on top is well placed with good response time.
Home tab - The layout is well explanatory and spaced quite great. Customization is very comfortable.
Shortcuts under Lead and Potentials which are opened on the left hand side of the screen.
Easiness to search any potential or lead.
Raising notification for any task.
Reports tab having the necessary information and again comfort to generate and export reports.

Three are plenty of reasons, however these are the ones i could think about right now.

Keep doing the great work.

Zoho Team - You have raised your own bar so high that anything less than expected may not be accepted. :P :)

Recommendations to other buyers: Just keep up the good work. I am very happy and pleased.

Zoho CRM - Endless Options

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to customize.

Cons: Initially is overwhelming and I found myself getting lost but customer service was great.

Overall: I will admit that Zoho was a bit intimidating at first, everything can be customized and when you get the hang of it it's amazing. The customer support is 5 star level, they are quick to respond and made the daunting task of importing a large amount of information fairly simple. I also appreciate the tutorials they have created. I highly recommend scheduling a training webinar and you'll find the possibilities are endless and you can build any module for whatever needs your company has.

Excellent Service and wonderful program!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: App is very easy to use and very user-friendly

Cons: Sometimes the search doesn't save in the search bar and when I want to click search again I have to type in again.

Overall: I have always had a good experience with Zoho, especially the app because it makes my life so much easier when I am on the go!

Recommendations to other buyers: I liked the old view a little better because of the whole display.

excelent product

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros:
Zoho CRM is very practical and easy to implement.

Cons: nothing all the funcionalities are very useful

Overall: i am very happy with the results of zoho crm, iits easy to use.

Zoho CRM is very practical and easy to implement.
the results have been very valuable in our company as we noticed several points of opportunity and improvement within our company

Recommendations to other buyers: is cheaper than others

My Review of Zoho CRM

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Zoho CRM every day at work and love the new update. The UI is displayed brilliantly and nothing is never more than three clicks away! Ease of use, easy on the eye and easy to work from it makes working much better and faster! Would recommend endlessly to business. Well done!

It's an ok tool to use.

Nov 03, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I think that a start up could use this tool very well however I think this tool would be better if it communicated with popular marketing automated platforms. I do think that the design has improved recently which is also good.

Love Zoho!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, email templates, ticklers, badges

Cons: Email formatting can get messed up with some characters being larger than others when you add words to a template email.

Overall: Zoho is user-friendly and very cost effective. You will see ROI within the first few weeks once you commit to using it's features daily to manage relationships. I am a new marketing professional who brought this product into my company. Before my time, they were using excel sheets to manage calls. With the help of Zoho, I've been able to truly foster my relationships by clearly seeing the relationship timeline and setting reminders for our next conversation. You can also see who opens your emails, and the response rate for each email template your create. Pretty cool stuff! And any difficulties you have, customer service is here to help. The guides are also great to get you started.

Recommendations to other buyers: Use it daily and login more than once a day.

Awesome Software

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and setup

Cons: none

Overall: I work for a dealership that uses a CRM that really doesnt do what I need it to as the internet manager. I searched for a free CRM and found ZOHO. The setup was a breeze as well as setting up email templates.

Recommendations to other buyers: none

Great Software Package

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and I love the new look and feel.

Cons: Sometimes hard to understand how things work together. But support is quick to help us understand.

Overall: We adopted Zoho CRM Plus about a year ago. We also use the Zoho Desk which is the newest version of the support module. Our team finds the software pretty easy to understand. When we have issues we contact support, either through chat or tickets. I have found that we get pretty quick turnaround on all items. And we really love all the new enhancements that have been put in place. Good looks and good feel.

Recommendations to other buyers: Keep up the good work. :)

Zoho is outstanding!

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Connectivity to the different functions in the package. Reasonable cost. Flexibility in customization of the user interface.

Cons: A few things are hardcoded which reduces the flexibility.

Overall: As a long time Zoho user I have experienced its growth and improvement. My company uses Zoho daily to manage sales with the CRM, marketing with email campaigns, and website communication with Sales IQ. The support staff has been extremely responsive and taken suggestions for the improvement of user experience. I am very happy with Zoho and heartily recommend it!

Recommendations to other buyers: I find Zoho to be a responsive company that continues to improve based upon customer feedback. I appreciate feeling as if I am listened to and have seen changes in the product based upon what I, and others, have suggested.

Zoho CRM Plus Review

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use and very customizable, more flexible than many other CRM packages

Cons: haven't run across any yet

Overall: The ease of use and customization has allowed us to tailor fit the software package to our needs so that we can have our sales force truly function live from in the field with our CSR staff and various other departments in our company. The mobile app allows our sales force to have information at their finger tips when face to face with customers and has helped us tremendously be more productive as a company in supporting our customers.

Overall- Great Product!

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: There are a lot of features and shortcuts Zoho CRM offers to save keystrokes allowing faster input of data, and they typically very responsive to requests and suggestions. I do wish there were more Report options for tracking client activity, and options to personalize the format (pin/unpin specific headers for example) for our individual needs- although overall, Zoho is a great product!

Product Which gave me a big smile on the Face

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Based on my role I'm using the ZOHO CRM pretty much every day and spending more time than other tools. I was using the older version earlier but when you guys upgraded to the new version, it was quite easier for me to track all the information I needed anytime and I have to say UI is really good. On top of this sometimes I have noticed some kind of bug often in the new version though I was able to reach out to you guys to get it rectified. Thanks to the support team.

***By the way, it was truly my experience with ZOHO CRM and this is my first review so far of the tools I have used. Thanks for your opportunity!!!

ZOHO is truly a turn key CRM solution!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We love that fact that the different modules can be customized to suit the different business units within our organization. The ability to create the modules and then design rule based views to manage workflow is very simple to do, not time consuming, and doesn't require advanced programming skills.

Cons: We feel the support side could be better when having issues or simple questions about features, at times the team doesn't seem to understand the questions we are asking. There are many little quirks with the software that somewhat limit the search feature, specifically the phone number fields.

Overall: We have been using ZOHO for the last 8 years at our company. The software is very flexible and allows us to customize modules for different business units at our organization. Would recommend to others.

Recommendations to other buyers: Would like to see more robust field mapping, creating permissions based off values in other fields.. potentially auto filling fields based off selections in other fields within a module/lead.

Very good services

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: very good services. Customer support will help you everytime you need. It is easy to use and has a lot of features

Flexible, Low Cost CRM with strong potential

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like ease-of-use, price, and easy customization.

Cons: It's a young company so there are some glitches/kinks still being worked out

Overall: I manage Zoho CRM (Enterprise subscription) for a small B2B company. We have used this platform for about a year and a half now.
Price: Compared to other options, Zoho has great pricing for the features/value that you get.
Features: Zoho has a large number of features available to Enterprise customers. We, of course, use the Leads, Contacts, Accounts modules to keep track of all customer information. Zoho has greatly impacted our ability to keep track of the potentials/opportunities in our pipeline and to stay on top of follow-ups with customers. Also, despite our complex quoting process, we are able to quickly generate professional quotes for customers. We use the Zoho CRM Documents module to work on documents simultaneously. This eliminates the need to save several versions of documents. We use the Reports feature to evaluate performance, identify strengths/weakness, etc. The Campaigns, Solutions, Forecast and other available modules are also very useful.
Ease of Use: I think using Zoho is more hands on, as far as doing most of the initial setup and customization yourself as opposed to Zoho doing it for you (like other CRMs offer), but the process is relatively easy. Because our company has many unique pieces of sales/customer information that it wants to capture, Zoho's easy customization has been a great fit for us.
Customer Support: There are a variety of ways to contact Zoho. I use the live chat most of the time and am usually able to get assistance right away.
Development: Zoho seems to actually take note of feature requests and feedback from customers. They release a very good update to the CRM this year that provided several new and improved features. I am looking forward to seeing how the platform continues to evolve.

Excellent product and customer service

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy, fast, cloud Based.

Cons: Some minor problem with language editions.

Overall: We started with the free edition and we realized that the product specs (CRM and Projects) where great so we start paying for the professional edition. Every time we ask for customer support we get a really fast and in depth solution. I totally support ZOHO

Recommendations to other buyers: Not for now

CRM with no complications

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Zoho is not only a very versatile CRM that has pretty much all the features than the competition. It brings all of that at a very reasonable price and is very easy to learn.

Easy to use, easy to customize, full functionality

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy setup and use of the system and the ability to customize with a few clicks even for new requirements, which I did not foresee, when I started using the system.

Cons: ./.

Overall: I started testing the free version Zoho CRM even before I did setup a new business in holiday rental. With start of the business I switched to the premium version which provided to me all the additional features and possibilities to customize the system to my specific needs.

In the meantime I could further enhance the solution for a Coworking space, which I started in March 2015.

What I also use is the easy integration with Zoho Campaigns, which helps me to be in regular contact with my customers and prospects.

A great feature is the integration with my social channels on Facebook, Twitter and Google+. This helps to find additional new contacts and to stay tuned with my followers.

Whenever I faced a problem or question I received prompt support from Zoho's support team.

Zoho CRM is a clear recommendation, which also give to my coworkers at www.coworking4you.de

Recommendations to other buyers: Combine it with Zoho Campaigns

Great CRM software.

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's really good. Looks like Salesforce. I use it all the time to keep track of my customers and for taking notes on projects. FREE for a small single person company like myself.

Excellent and helpful product for any sales activities

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: functionalities, ease of use and mobility features

Cons: Inability to personalize some reports

Overall: I enjoyed using Zoho in managing my sales pipeline as well as my sales team. The functionalities are rich and meeting my business requirements.

An easy-to-use and powerful CRM

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reporting. Dashboards, Association factor of leads and contacts.

Cons: Customer Support, Lack of Customizations

Overall: Zoho CRM is a part of my daily life as a Software Sales-Consultant. Let me list out the pros and cons.

PROS:
1. The first thing I admired about Zoho CRM is, its ease of use. I know many Saas CRMs are easy to use. But this one packaged with multiple options and features than some Saas CRMs yet I never find it hard to use all the features.
2. Reports: I always love to generate reports for my Vendors and my boss. Reporting features comes with numerous customizable filters . Dashboard with reporting is icing on the cake.
3. Very seldom I faced server issues as it's a cloud based service.
4. Sales pipeline became easy now as we can categorize all the leads with regards of product, Vendor and Etc.
5. Innovation: I like that they always come with innovative ideas integrated with such less complexity.
6. Value for the money: I believe that Zoho brings most features which can be seen in Salesforce, SugarCRM and etc, but in a reasonable price. Completely satisfied with that.
CONS:
1. Customer Support: Well they have 24/7 customer support. But the knowledge of any Tech Support person is not sufficient to resolve any big issues. Yet they are quick and kind.
2. 2016 update: Well it comes with many goodies like Sales-Impulse and lot but have many bugs as well. Sometimes i could not add a note on a lead or contact. I spoke to them regarding this and hope that they will resolve it soon.
3. Lack of Customization: Sometimes I feel like it would be better if they let me add my own customization on data fields and Filters. The scope of customization is comparatively less.

Recommendations to other buyers: Firstly I appreciate the idea of getting feedbacks from the users. You guys rock.

Really great solution for my business

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customization, support and easy of use.

Cons: Many extensions have to come.

Overall: Looking for an optimized solution finally we have found Zoho and we have started with a trial period. Really easy to set-up and intuitive. We have been able to manage our business customizin and creating module and interfacing third part apps using APIs. Great!

ZOHO CRM Great Review

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of USE, Email Features, Quotes etc

Cons: Not much, wish I could customize it more for Merchant Services Residual Reporting and Rate Proposals that would save me 150 month for another CRM I use that does less of a CRM tahn ZOHO

Overall: I run my life and my company off ZOHO, the best bang for the buck in Business CRM, I do Quotes, Invoices, Proposals, Phone Calls and Emails all from a single software program that starts off less than 25/month per user.

Recommendations to other buyers: Buy it, Use it and Sell, Sell, Sell

Loving Zoho

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, customisation

Cons: Disappointed to lose the CRM interface from the Mail section of CRM, but the support guys suggested this is only short term

Overall: Really like the new interface and am currently advising other partner companies about the merits of Zoho. I like the ease of customisation and find the customer support responsive and of good quality

Recommendations to other buyers: Works even better when combined with Zoho books, inventory etc

Many years of use and constant improvement...

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: simple- easy to use

Cons: I find some difficulties with the accountants merging - now working with another software

Overall: I have a small business, working with zoho for many years now, tried to switch to another CRM but came back to Zoho after one year
The Zoho CRM team works on improving all the time, they like reading my thoughts and improving what I need
*I am working in the free addition with 2 active users
Good luck
Asaf
Israel

Nico Review

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy operation

Cons: the last GUI redesign, it took too much time to get used to it

Overall: It is very satisfying to have a support, which is immediately available.
Although our countries and cultures are extremeky separate.
Our goal is the same: being able to work.

Recommendations to other buyers: interfaces to ERP software would be welcome

CRM essentials

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Before we adopted ZOHO CRM, we were using manual systems like excel sheets. ZOHO CRM has made crucial information available to pre-sales, sales and lead generation teams along with management having a dashboard access to sales status.

A good tool for managing customer info

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, good customer support

Cons: some functions aren't properly explained

Overall: I use Zoho CRM since July and found it very good to work with. I feel like there are some functions that I still have to get the hang of, but all in all a good tool to keep customer information organized.

Great Zoho Update

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: Why did you not do this sooner, the update is wonderful. Everything works well, no issues with any part of the system. Reps love it, all reports issued on time!

Recommendations to other buyers: Use it as much as you can

ZOHO CRM Review

Nov 03, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It tell score of your achievement to enter into a competition with your colleagues.

Cons: CRM syncing is not good with Campaigns, it should be real time.

Overall: Zoho is a one-in-all application to use for Customer Handling, sales increase. The new update is more user friendly.

Recommendations to other buyers: CRM syncing is not good with Campaigns, it should be real time.

Business Made Easy through Zoho CRM

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This helps me in my day to day sales activity to do my best.

Cons: As of now i have got what i wanted, so no regrets.

Overall: I use to face lot of challenges in my sales conversion and meeting and following up with my customers on time. The moment i started using Zoho CRM i was always a head of my customers in terms of replying to their mails / calls on the said date and time through CRM. I would like to mention being in sales this helps me to access and organise my day to day activity and scale up my business. On a whole after using Zoho CRM my business has improved in multiple folds.

Recommendations to other buyers: I would recommend to start using this software to know for themselves. Value for money and I am sure your business will grow in leaps and bounds.

We are big supporters of Zoho CRM!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price, modern, custom

Overall: We are big supporters of Zoho CRM! Fantastic people and apps.
Zoho manages our customer database, easy to use, customisable, modern look and very cost effective. Time saving and built in extra applications if needed.

#ReadyToSell #MoneyCatch #ZohoCRM.

I use Zoho and have recommended it to great success

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robustness vs complexity.

Overall: Terrific platform that can be used in almost any business situation. If there is any situation that the CRM does not cover, you can easily create your own module or entire app in Zoho Creator.

Zoho CRM - An excellent product designed and supported by an excellent company.

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software is very well designed, it contains all the needed functionalities by sales team and management for daily use. Zoho CRM Is not complex like what we see in other software. The best is that Zoho is improving it continually.

Cons: The look and feel of the last version Zoho CRM 2016 is different than the other Zoho products and that is not really nice. Also, when comparing the price with other CRM Like Salesforce or MS dynamics. The difference is huge and most of the time not justifiable

Overall: I am using Zoho CRM since one year now, and also other products from Zoho like Zoho Invoice and Zoho Mail. When it come to the product, it is great in terms of quality / price. When it come to the company, personally I love their philosophy in business - sometime I feel like I am dealing with a foundation not as they are giving all the time and don't ask for return. I don't know companies providing professional email hosting for 25 users for free forever - Zoho Corp do and do also for Zoho CRM.
Thanks.

Recommendations to other buyers: Just try it, and for sure you will love it.

Definitely helping my business, a must have.

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once implemented, easy to use and backed up online.

Cons: Hard to customize and tailor to my business. I must hire help to implement and make necessary changes so that I can have a smoother workflow.

Overall: My businesses has been kicking and screaming for a crm solution and I finally came across Zoho CRM. After we set it up to match my workflow I started using it right away. I can't imagine not using this system for my business, it centralizes my company and keeps everything organized.

Recommendations to other buyers: Would like to learn how to use Zoho to tailor to my business's needs without having to hire help. Is there an easy way for me to learn? If not, my advice is to provide more assistance within the backend so if we don't know how to do something we don't have to go searching.

Awesome meets our business need. Increases productivity magically.

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Much features
Excellent customer support

Overall: Easy to use. Bundle of features.. Kept much things so simple. New UI is just awesome. Salesinbox, sandbox are more interesting.

Best CRM for startup firms

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using Zoho CRM for the last 5 years. The new interface is great and has a lot of features. This is the best CRM for startups. I feel they can do a lot better on integrating with other third party applications.

We love Zoho CRM

Nov 03, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Personally I have very good experience & enjoying the benefit of same in commercial wise & setting up process for my team

Zoho is the best CRM for the money out there.

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and flexibility, customer service is amazing.

Cons: SOME limitations on how dashboard items can be displayed.

Overall: In our search for a CRM platform, i reviewed 5 separate companies, all of which are well known. all have their shortcomings, but Zoho had the fewest among them, coupled with absolutely fantastic customer service and a platform that is incredibly simple to use and teach others.

the new update that zoho implemented in 2016 was welcome, and provides a UI that is sleek, and easily manipulated to suit whatever form of data i wish to see. BIG bonus points for the ability to seamlessly integrate gmail with the platform, letting me see my entire email history with any of the leads or contacts in the platform, at the record level. Development flexibility is great, reporting is easy to use and detailed. my only ding would be with button functions, and that the interfaces are not COMPLETELY customizable. Hey. nothing is perfect, but for a CRM, Zoho is easily the closest thing to perfect software as I have found. They saw the challenges and weak points in the various platforms out there, adressed them, and present it in the most streamlined way of the bunch. We custonized the modules and workfliw to suit our unique industry, no problem. Highly recommend this software to anyone looking for a CRM.

Recommendations to other buyers: Try it out, call customer support, and explore what you can do. it really will open doors and streamline your business.

Excellent CRM with a bit room for improvement

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Features and the new UI

Cons: There minor bugs like slowdown and crash every now and then.

Overall: I've been using the tool since last 9-10 months and I can easily say that I am having an awesome experience with it .There were few bugs in the system (with the older version) like slowdown for an extended period of time,transition UI lags,issue with email attachments etc but now they're things of past and with the new awesome update almost every issues has been resolved.
Having said that I'd like to add that the system is not perfect and there are rooms for improvements eg. I am still facing problems while attaching big docs. (even though its not very frequent) ,things like slowdown can be bothersome every now and then.

In the end I'd say the overall experience is quite positive and I can recommend the CRM with easy.Keep up the good work Team Zoho.

Cheers!

Recommendations to other buyers: I'd suggest you guys to sort out the stability issue with the system. ( Its pretty stable with the new update though)

Greatest CRM

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Annoying when using multiple tabs.

Overall: Well thought out CRM and amazing value. Further I have been requesting a schedule based appointmet list for a while and the company listened. I'm a client for life.

Recommendations to other buyers: No

Want your business to grow? Use zoho!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: The new version, the left bar is so huge. It occupies a lot of space in my screen

Overall: Zoho has been very helpful. We can filter leads easily. You can access it and find leads like a pro.

Recommendations to other buyers: Make the left bar on the new version slimmer please :)

Good CRM, May not do everything but very user friendly.

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - user friendly
- Mobile app
- Reporting

Cons: - Email Integration quality
- Lack of product wise reporting
- Number of reports

Overall: Well I liked the CRM it does 80% of what I need however the major drawback is its lack of ability to generate reports products wise. There is no way to generate product specific reports and moreover there is no way to check which Sales orders are partially dispatched or how many SOs or POs have been generated product wise. This is very important for a business but for some reason Zoho does not have that feature.

Recommendations to other buyers: This CRM has to concentrate on product specific reporting as well as generating product specific data.

Zoho CRM Review

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great Filter
Easy Search
Import options
Great support

Cons: Learning curve
Some features for premium only

Overall: So far I have been using the new CRM for the last 3 months or so and it has been a far improved experience as compared to their previous iteration of the CRM software.

Of the best improvements are the additional functionality especially with the new filter features and integration of email into the system, including notifications of opens, clicks etc.

There are still some features missing like the full email integration which at the moment is only available to premium customers but hopefully the full suite of services will be available to all in the future.

A great system and would recommend to all that want to improve their business processes in dealing with clients, campaigns, marketing and support.

Pro's:
-great filter
-easy search
-easy import
-great support

Con's:
-some features for premium only
-takes a bit of learning but support is there to make it easier.

Recommendations to other buyers: Would highly recomend

Zoho crm is worth the 5 star rating

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: UPgrades are quite expensive for small organisations

Overall: I've been using this platform for 3 yes now and it's been really helpful. I have been recommending it to all my clients.

Recommendations to other buyers: Let other zoho products be easily accessible to connect to zoho

Patric Osburn - Quintica

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: my company Quintica has been using Zoho CRM for more than 3 years now, and we have only had wonderful support! We love the new features and look

Best CRM hands down!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, great customer support!

Cons: Nothing

Overall: Zoho CRM is the backbone of my business! Easy to use , fast, and reliable! And they keep surprising me making it better!

City Print and zoho Crm

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the ease of use and all inclusive pricing

Cons: I don't like that all users have to be on same price level

Overall: I have used zoho for several years. We have been able to find new uses like automating on a regular basis. I would like direct extensions for Magento that would be an awesome feature.

Recommendations to other buyers: Make each user able to have their own level of service

Not flexible as salesforce

Oct 27, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Zoho CRM is not flexible and easy to modify like salesforce. It needs to add more quick way to modify features from developer or administrator

zoho review

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: price

Cons: not enough user friendly

Overall: good, looking for affordable and efficient customer relationship management solutions that coul help prospecting

Recommendations to other buyers: no

High user adoption due to ease of use

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: As a reseller partner of Zoho products, I am an advocate of Zoho CRM and it's suite of related applications. I use Zoho CRM for my own sales team and I recommend it to all of my clients and prospects. It's configurability is best-in-class and it's user adoption rate by sales teams is the highest I've seen, due to its simplistic interface and feature stack. I've personally implemented it for many companies in a wide range of industries, for companies small to large, and have always found it meets the unique challenges. The price point makes it very attractive as its functionality rivals that of some of the worlds top CRMs yet its much less expensive to license. Highly recommended.

Zoho for now

Oct 04, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: zoho was a good beginning but not enough functions and modules. only good for a beginner, but like it has an offline data collection

Best bang for the Buck

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched our CRM 3 times before landing and staying with Zoho. Started on insightly, moved to Salesforce, tried a home made CRM, and finally found zoho. It was a nice blend of flexibility with ease of use that works with our budget.

Not that great

Aug 28, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it is cloud based with a decent mobile app

Cons: Designed by people who never worked in field sales. I find it very clumsy to work with.

Overall: I work as a field sales rep. I schedule phone calls, customer visits, and the occasional trade show or sales meeting. This software does not handle it well. My impression is that they tried to copy SalesForce which I do not like. Tasks (which is most of what I have) do not appear on the calendar. Events and calls do. Events cannot be completed and cleared from the calendar, and moved to history, you can only delete them and you lose any history. No category for meetings or appointments. I am using from a desktop and the mobile app. I have many tasks scheduled this week, I can see them in the activity list, but the calendar tells me I have nothing scheduled this week. I think I hate it.

excellent business tool

Jun 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use.
It's simple and clear.
Gorgeous interface and tools.

Cons: -

Overall: Our sales dept use zoho crm about 2 years.
To enhance functional use mobile application Business Card Reader Zoho CRM. It reading the information about person from business card and save is in my phone or CRM. It's very convenient and saves a lot my time.

Very nice CRM at affordable price

Jun 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Zoho is very easy to use and best for the sales & finance teams. The only challenge is a very limited official integration apps for marketing automation tools like Marketo, Hubspot, MailChimp.

LACK of support

Feb 11, 2016