Who Uses This Software?

Nonprofits, Foundations, Associations, and Schools.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveImpact.org
  • www.liveimpact.org
  • Founded 2011
  • United States

About LiveImpact

It is our mission to help nonprofits reduce overhead expenses, increase efficiency, and supercharge fundraising.


LiveImpact Features

  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

LiveImpact Reviews

LiveImpact, way better than Alma Base and Blackbaud for my school

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The relationship tools between parents, students, volunteers, and donors. We love the ability to manage parent and student volunteer hours and that we don't need any other softwares like mail chimp, first giving, alma base, blackbaud, and cvent since Liveimpact has their own set of tools.

Cons: I would love Quickbooks integration. The support team says they are heavily considering this :)

Overall: In the span of the last 4 years, I've switched from Blackbaud, an archaic tool that was nice in the 90s but has such complex and outdated functionality for today's schools. My private elementary and middle school uses LiveImpact to manage all our alumni families, business partners, prospect donor families, and current families. One of the best features is the ability to manage relationships between students, parents, volunteers, and donors. Unfortunately we are seeing more and more divorced parents and thus many students belong to 2 families. It's very challenging to link families together in Alma Base and Blackbaud and frankly said, LiveImpact nails it! We also love how all of the donor/parent/business partner data goes directly into LiveImpact from the online giving forms, the event website, and auction site. It's been about 14 months since we switched, with absolutely no regrets. The only thing LiveImpact doesn't have is an integration with quickbooks. Though, our accountant is able to import data from LiveImpact using Microsoft's Excel 2010. We also found LiveImpact's free support to be extremely effective and beneficial for our school.

Recommendations to other buyers: Part of the reason we selected Liveipmact is due to the fact that their staff were all fundraisers and decided to build a better tool than what was available. It's ncie to see that this was designed by professionals who understand what the need is.

Vendor Response

by LiveImpact.org on April 03, 2017

Thank you for your feedback. We are so proud to support you and your team! We also hear you loud and clear about QB. We'll keep you updated in the coming weeks :)

Comprehensive platform providing everything from CRM, newsletters, events, and grants management

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Multi-use functionality for all constituent management and development/marketing related tasks.

Cons: LiveImpact is capable of doing so much, we sometimes feel that we have only scratched the surface. It really requires a concerted effort and time commitment (like any database) to get up and running in it's full capacity. Once we are able to make that commitment, I know we will reap the benefits.

Overall: My organization had specific needs as we were merging with another nonprofit. Before the merge, we used Abila and they used Raiser¿s Edge. We all wanted a new platform that would serve our combined needs, not charge us an arm and a leg with customizations or consulting costs, or the continuous purchase of new modules.
LiveImpact met all these criteria, and once we saw the demo we were sold. Our bosses recognized the benefits of LiveImpact as well. I don¿t know of another software out there that offers such a comprehensive platform including a CRM with events, auctions, fundraisers, email campaigns and newsletters, payments, advanced reports and analytics, and moves management. LiveImpact also offers grant management, which was a big plus for us. Another advantage was the role-based access with different dashboards, so our CEO and Board Members can quickly get the information they want without being overwhelmed with unnecessary information.
We had exceptionally strong support from the LiveImpact team. They helped facilitate our conversation through the merge, encouraging us to meet internally as a combined development team to identify our most common uses and prioritize our processes. They wanted to ensure that we are successful in using the platform, and went above and beyond in providing onboarding help and support.
We ran our latest fundraiser through LiveImpact - online ticket purchases and donations were automatically entered in the database, and for those who gave us a check, we could easily enter the payments so all the information was in one place. Abila only had basic functionality to manage events, so using LiveImpact really saved us a lot of time and use of multiple spreadsheets. Since it was a concert, we assigned every single person a seat and a ticket using LiveImpact. We also used the check-in phone app as people arrived. We had some challenges as we were using the events functionality for the first time, but support was one phone call away to answer our questions.
My colleagues and I are finding LiveImpact relatively easy to learn and use because the interface is intuitive. I use it 3-4 days a week to update contacts and check donations; and we are just beginning to use the moves management functionality. My recommendation to others would be to take the time to think about your most common uses and what you want the software to do for you. LiveImpact is easily customizable; you can do so much more in it than in other software.

Vendor Response

by LiveImpact.org on February 07, 2017

Carolyn, thanks so much for sharing your feedback. We are very proud to be supporting your organization's mission. We aim to be a client centered organization and will work hard to continue to support you and your team.

All the things we need under one umbrella.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything you need under one umbrella. Ease of use and the great responsive support!

Cons: Crowdfunding boiler content could be duplicated automatically for individual pages.

Overall: LiveImpact was referred to us by a colleague, and we were impressed with the demo. The main attraction for us to move to LiveImpact was that all the functionalities we needed i.e. donor management, events, newsletters, email campaigns, and online fundraising were under one umbrella.

Prior to LiveImpact, we were using Salesforce, Eventbrite, Mailchimp, and Excel spreadsheets. My staff was spending significant time exporting and importing data, and maintaining data accuracy. Using multiple tools, especially during our annual gala event was very time consuming.

We signed up with LiveImpact and had to jump right into our annual gala event. LiveImpact was extremely responsive to our needs and we were very happy with their support. Instead of the traditional onboarding, they customized it to our needs, and helped us streamline our entire event to be a success. Earlier we did ticket sales in Eventbrite, then exported the data and the admin did the seating chart, and after the event was over we extracted the donor data to Salesforce. We used LiveImpact for registration, ticketing, seating charts, email acknowledgements, payments, check-ins and all our donor information was updated automatically in the central database. LiveImpact has taken the headache out of doing an event for us.

LiveImpact also offers features that are complex to use in other platforms. For example, merging contacts simultaneously is very easy to do in LiveImpact as it is visually laid out compared to Salesforce. LiveImpact¿s donor database is very similar to Salesforce in terms of capacity and functionality, but its interface is more user friendly for non-tech savvy individuals. Salesforce is complex and becomes hard to navigate. Also, Salesforce terminology is not geared towards nonprofits. Salesforce uses words such as account, opportunity, a donor is a contact, therefore one has to constantly do some interpretation. LiveImpact uses familiar nonprofit language and goes a step further as we could define the ¿names¿ for our contacts. We customized the system based on how we refer to our contacts, our processes and how we work.

Having one platform makes everything easier for us, including training our staff on one software. Its more efficient and cost effective. With LiveImpact the support we get has been amazing and very helpful. They are very attentive and very flexible with our needs.

Recommendations to other buyers: Just ask support whenever you have a question. They're so responsive and helpful.

Vendor Response

by LiveImpact.org on April 03, 2017

Thank you for the great feedback Nhi! We are huge believers in the work EBAYC is doing and are happy to be supporting your fundraising efforts!

A good experience

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Everything is integrated. We use their event tools, e-marketing, crm, grants, project management and moves management tools and we never leave there website.

Cons: I would like to have some sort of financial software built in. We do export a report that we bring to our accounting software but more clean integration would be nice.

Overall: Our nonprofit, based out of the Bay Area in California just switched from Salesforce.com to LiveImpact.org. I had a Board member who worked for Salesforce and was able to get us a grant for 10 free licenses. It was really exciting for us because Salesforce is so well known. After starting with the nonprofit starter pack in 2013, we were jazzed because of all the apps on their exchange. We chose to use mail chimp, cause view, and google apps for plug ins.

My great development coordinator took on the project and had a tough time actually getting to use salesforce. They do have some great online resources including a user group but we weren't able to make the mail chimp and cause view plug ins work very well. We also had trouble with the household idea and pulling reports like lapsed donors that gave at certain levels.

After realizing we would need professional help, ongoing, just to manage Salesforce, we decided to look elsewhere. A colleague of mine recommended LiveImpact. I saw the demo first and was impressed. My team also liked what they saw and we chose to move forward.

LiveImpact is actually one software that includes everything. So instead of having plug ins or using other products, LiveImpact has everything in one place and it all works together. The folks at LiveImpact were extra amazing. They don't limit the # of records or log-ins which meant that our whole development team and Management Team could have access. We could even manage what type of access everyone got and that was a huge plus for us. For example, our Controller only logs in and is able to pull the financial reports.

We now use LiveImpact for managing our donors, volunteers, and members as well as email communications and newsletter, donations online and a whole lot more. It's a really unique system. We struggled with Salesforce for years. LiveImpact has been really great in saving us time and allowing us to access and utilize our data in new and impactful ways.

Recommendations to other buyers: No.

Vendor Response

by LiveImpact.org on December 19, 2016

Thanks for the feedback, Robert. The entire team feels grateful to be able to support organizations like your's. Keep up the good work and please let us know if there is anything we can do to help!