# Spectora Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Spectora Software - reviews, pricing plans, popular comparisons to other Home Inspection products and more. Source: https://www.capterra.com/p/157144/Spectora --- # Spectora Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spectora ## What is Spectora? All-in-one home inspection software and business solution that just works. Mac/iOS & Android/PC friendly. Spectora gives you everything under one roof to run and grow your home inspection business, including seamless team collaboration, scheduling, automation, templates, world-class support, custom websites, and more. Spectora is easy-to-learn and produces reports that are easy to read. Agents and clients love the reports, helping inspectors get more referrals. Work the way you want! Prefer to publish reports on-site? Or polish them later at your desk? Spectora’s mobile app and web editor work hand-in-hand to fit your reporting style. Get hours back every week! Inspectors say Spectora saves them hours per inspection. Mobile and desktop tools work together to streamline your day, helping you finish faster. Spectora also offers mobile-friendly websites! We can give you personalized advice on how to increase your SEO and online presence to get more agent referrals and customer leads. ## What is Spectora used for? [Home Inspection](https://www.capterra.com/home-inspection-software/)[Inspection](https://www.capterra.com/inspection-software/) Overall rating Based on 924 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Streamlined client communication tools Professional realtor collaboration platform High and complex pricing structure Cumbersome photo and video workflow Starting price $109 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Spectora alternatives Highest Rated [4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/) Starting price $3.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (134)](https://www.capterra.com/p/70519/Home-Inspector-Pro/reviews/) Starting price $74.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.0 (63)](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [4.7 (19)](https://www.capterra.com/p/157407/Fieldmagic/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157144/Spectora/alternatives/) ## Who uses Spectora? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined client communication tools 97% positive reviews out of 97 Most reviewers describe client interaction as efficient, customizable, and visually appealing, enhancing satisfaction and referrals. Howie C Home inspector, 1 employee. "Gave me back my life with speed of use insane customization on the go and my agents and clients love it" High and complex pricing structure 38% negative reviews out of 100 Some users say pricing is steep, with extra fees for advanced features and added users, limiting affordability. Professional realtor collaboration platform 98% positive reviews out of 59 Most users comment realtor interaction is seamless, with clear, modern reports that impress agents and boost recommendations. Cumbersome photo and video workflow 62% negative reviews out of 61 Most users report photo and video management is slow, prone to glitches, and lacks editing flexibility, causing delays. Ben B Home Inspector, 1 employee. "I wish that the photo taking aspect of the software would move a little bit faster, but it also may be that I have too many reports on my phone." Robust automated email system 96% positive reviews out of 50 Most reviewers indicate email automation saves time, improves scheduling, and keeps clients and agents consistently informed. Robert R Owner, 2 - 10 employees. "The automation of emails and texts has significantly streamlined my communication process, saving me time and reducing the risk of missed follow-ups." Time-consuming initial setup process 43% negative reviews out of 54 Some reviewers describe setup as lengthy, occasionally confusing, and frustrating when syncing data or configuring location tools. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Residential Inspections 4.9 (358) 63.41% of 358 reviewers that rated this feature as important or highly important With this capability, you can efficiently perform and customize residential inspections. Reviewers appreciate the professional look, ease of use, and flexibility, but some report occasional bugs, slow photo uploads, and unintuitive navigation. Report Summary 4.8 (358) 59.22% of 358 reviewers that rated this feature as important or highly important Spectora offers a clear, customizable summary that helps you and your clients quickly review key inspection findings. Reviewers appreciate its clean layout, ease of navigation, and ability to highlight critical issues, though some mention limitations in previewing exactly what clients see. Add & Edit Photos 4.7 (357) 57.14% of 357 reviewers that rated this feature as important or highly important It helps you easily add, annotate, and edit photos during inspections. Reviewers appreciate the speed, simplicity, and ability to highlight issues, though some mention limited editing options, occasional glitches, and challenges with batch actions or photo orientation. Templates 4.7 (346) 58.38% of 346 reviewers that rated this feature as important or highly important Spectora gives you fully customizable templates for inspection reports. Users think the vast library, easy editing, and ability to build or share templates save time and improve efficiency, though some mention a steep learning curve and basic default options. Payment Processing 4.7 (313) 53.04% of 313 reviewers that rated this feature as important or highly important You get integrated payment options for clients to pay online or on-site. Reviewers appreciate the convenience, Quickbooks integration, and fast payouts, but some mention higher fees, occasional confusion, and a preference for alternative payment processors. Alerts/Notifications 4.7 (236) 35.59% of 236 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Spectora 32 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities It helps you easily add, annotate, and edit photos during inspections. Reviewers appreciate the speed, simplicity, and ability to highlight issues, though some mention limited editing options, occasional glitches, and challenges with batch actions or photo orientation. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Create and store comments and/or choose from pre-added comments in the system Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Store, manage and track all forms in a centralized location Process images and automatically scan for data Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Access software remotely via mobile devices Access the system via a mobile application Ability of websites, web applications, or mobile applications to function without an active internet connection You get integrated payment options for clients to pay online or on-site. Reviewers appreciate the convenience, Quickbooks integration, and fast payouts, but some mention higher fees, occasional confusion, and a preference for alternative payment processors. Receive data and information in real time Create estimates for repairs to send to customers Spectora offers a clear, customizable summary that helps you and your clients quickly review key inspection findings. Reviewers appreciate its clean layout, ease of navigation, and ability to highlight critical issues, though some mention limitations in previewing exactly what clients see. Sample of reports that could be customized as needed or used as is View and track pertinent metrics to find patterns and gain insights from data With this capability, you can efficiently perform and customize residential inspections. Reviewers appreciate the professional look, ease of use, and flexibility, but some report occasional bugs, slow photo uploads, and unintuitive navigation. Track and manage the scheduling of tasks Spectora gives you fully customizable templates for inspection reports. Users think the vast library, easy editing, and ability to build or share templates save time and improve efficiency, though some mention a steep learning curve and basic default options. Set up connections to third-party platforms to improve business processes Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (924) 4.8 Based on 924 reviews ## Pricing Value for money 4.8 (902) Free Trial [View pricing plan details](https://www.capterra.com/p/157144/Spectora/pricing/) Software Only $109.00 Flat Rate,Per Month It includes: - Agent Tools - Automation - Business Metrics - Business Tools - Client- and Agent-Focused Organization - Customize Everything - Designed for Ease-of-Use - Easy Navigation - Expandable Text Areas - Flexible - Integrations - Marketing - Media-Centric - PDF Output; Template Editor: Prepopulated Templates - Photo Lightboxes - Quick Contact Links - Quick Photo Editing; Mobile App - Report: Modern Design - Scheduling Tools - Smart Filters - Technology - Template Sharing; Report Writer: Clean Interface - Update as You Go - Websites Value for money 4.8 (902) 4.8 Based on 902 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (911) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (911) 4.9 Based on 911 reviews ## User reviews Overall rating 4.9 Based on 924 reviews Filter by rating 5(865) 4(31) 3(11) 2(3) 1(14) Mentioned topic Sorted by most recent DZ Dane Z. Home Inspector Real Estate ### "Run, don't walk from Spectora " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2026 Spectora has sold out and become tone deaf to the wants of their actual customers - home inspectors. A 3rd party upsell in the form of a pop-up to the inspectors client is going to be the downfall of Spectora and they simply do not care. The inspector community has made it very clear we do not want this and Spectora is standing their ground despite a large number of inspectors, including myself, who will leave for a different software company because of this mandatory Fixle integration. Pros I liked Spectora when it was a product for inspectors. It made my life easier as the report flow is simple. Sometimes the principle of a bad thing outweighs anything and everything I may have liked about Spectora. Cons Spectora has decided they have the right to implement a mandatory pop-up window that MY clients will have to interact with when accessing their report. This ad is trying to sell the insurance, warranties, security systems etc to my clients from vendors I do not know and do not recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lisa M. Home Inspector Real Estate ### "Traitors to the inspector " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 2, 2026 Great until yesterday when they announced third party data mining which errodes the trust i have with my client. Pros A great report writing software that has just decided to use inspectors to make money through third pary mining. Looking elsewhere. Such a shame. Cons Lack of respect for the inspector by using our relationships to mine for data with no way to opt out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chris D. Licensed Home Inspector Real Estate ### "Massive Breach of Trust, Would Not Recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2026 They finally made a move to exploit our clients and use their data by go behind the home inspectors backs and selling services directly to them. They’ll be advertising services like Warranties, Home Security Systems, ETC and they are not providing any way to opt out. This is a massive breach of trust and I’m done using their software. Pros Used it for 5 years and it used to be a great tool for helping to speed up the inspection process on site and make report writing easy at home. Cons The company has lost touch with its home inspector clients. It’s adding more AI and more unnecessary features that actually slow the inspection process down all while not fixing older known bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark G. Owner Real Estate ### "Do not recommend until Fixle is gone!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 Fixle is the problem! Spectora is pushing fixle on our customers that we worked hard to generate in order to sale 3rd party services to our customers. There is no opt out for feature which is a huge problem. The software is good, but the, pushing services on us will end Spectora fast which is too bad. I’m looking into Hive as my new software provider n Pros The software is probably one of the best in the industry. However, them pushing their agenda on us recently with the fixle debacle is gonna cause me to switch companies. Cons Spectora starting to push their own agenda on our customers. They’ve added fixle which is a way for them to make more money off of our hard work. They are using our customer base to advertise to them without the ability to opt out of their advertisement. It gives the impression That we are supporting their 3rd party partners, which we do not! This pushing of their rhetoric will ultimately be their downfall, and I would highly suggest you don’t use them until they have an opt out feature for fixle Switched from [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Back then Spectora was great before pushing fixle Alternatives considered [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Reasons for choosing Spectora I was going to have my own software coded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robert F. Owner Real Estate ### "Not the best.. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 It was ok to get me going but need more professional software. Now they are stealing my customer data for their own gain. Pros It was ok at first but Hive is superior. Would not recommend this because they stole my customer data. Cons Full of bugs and not user friendly. Very difficult updating reports on an iPhone as text is chopped Alternatives considered [Hive](https://www.capterra.com/p/150991/Hive/) Reasons for choosing Spectora More professional and ethical company. Software is buggy and written by hacks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF John F. CEO Real Estate ### "Can No Longer Recommend Spectora" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 1, 2026 Spectora used to be a great company with fantastic customer service but has really gone downhill since their acquisition. The app is buggy, there's been known major and fundamental issues with the app for a long time and they've done nothing about it, and now they're trying to monetize our clients by marketing directly to them and we have no choice in the matter. Pros Spectora customer service used to be great, they were responsive, updates were well thought out, and input was sought from their customers but not anymore. Cons They are attempting to monetize our clients without our permission and their app has become buggy since they were acquired by private equity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preston K. Home Inspector Public Safety ### "Spectora was mediocre at best. It has only gotten worse." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 My dislike for this company started within the first year of using it in 2022. For starters, when I signed up, the software would pull nice data from Zillow and provide a nice cover photo. It looked very professional. Then they removed that feature, and lied to the users stating "Zillow killed the API data feed". That was a lie and I was publicly vocal about it. In fact, Zillow only moved the data to be managed by a third party and added an API fee. From that moment on, my scheduled appointments would often get ugly photos of a field, tree or sometimes a bridge. It made me look unprofessional. I did'nt get a discount for the feature that was removed. My complaints about their bad decisions were constant. And it took them 4 years to make their new V10 even usable. This is a mediocre software company, that made mediocre software. And it's only gotten worse in the last year and a half since the Wagstaffs decided to sell out and walk away with tens of millions of dollars leaving the people that supported them holding the bag. Today they announced that they would put an upsell feature in our report dashboards against our will, so they can sell warranties, home security systems and insurance to OUR CLIENTS. And even worse, they adamantly tried to spin it as a feature that our clients would love... So we pay for the software to run our businesses, they get to hijack our customer relationship for profit. It's wrong. And it gets way worse. Someone should investigate what they use our report data for. Pros It was the best thing in our industry. Was, past tense being the operative word. When I first started looking for software, everything else was just worse. Cons The \[sensitive content hidden\] would blatantly lie to their users. They made very bad software decisions that always cost the users a lot of frustration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel L. President Construction ### "Can’t Wait to Cancel " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2026 Actively trying to cancel. They don’t care about their users, they don’t take our feedback into consideration. Pros None the software has gone down hill so quickly seen been acquired. I am looking to move on quickly. Cons I’ve used Spectora for my home inspection business and appreciated the clean reports and mobile app — until recently. Just two days after renewing my annual subscription (around $1,000+), they announced the rollout of Fixle, a new program that inserts insurance shopping, warranties, and other third-party offers directly into the client portal alongside my inspection reports. There is no option for inspectors to opt out. Clients see these promotions right next to my work, even if they don’t click anything. Spectora claims it’s optional for the client and separately branded, but it still feels like they’re inserting advertising into my client relationship without my consent. Many other inspectors are raising the same “forced partnership” concerns right now. When I asked about canceling or getting a refund due to this change, they pointed to their strict policy: no refunds for previously paid subscriptions, even for recent renewals or business decisions like this. Ongoing data storage is cited as the reason, but it leaves users with little recourse if the platform evolves in ways that don’t align with how we want to run our businesses. I’m now actively testing alternatives like Hive, which makes importing Spectora templates straightforward and offers better control without unwanted add-ons. The core software worked fine before, but these recent decisions have eroded my trust. If you value full control over your client portal and flexibility with subscriptions, do your research carefully before committing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike L. Owner and Inspector Real Estate ### "Dissatisfied User Forced Marketing" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 31, 2026 Completely dissatisfied at this point and I am planning to find another option and migrate my business over. Pros Software has been great to use and a huge asset to my business. CRM and reporting are very streamlined even though there have been a few hickups along the way. Those things all still exist, but the announcement to force us to use Fixle overrides all the positives. Cons On 3/31/2026, they announced that they will be placing advertisements for services that they choose on our client portal pages. There will be no ability to opt out of this service. This is not acceptable for them to market to my customers without my express permission. Alternatives considered [Horizon](https://www.capterra.com/p/29052/HORIZON/) [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Reasons for choosing Spectora Ease of use. I will now be picking a different product because of their forced marketing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Randall M. Owner Real Estate ### "Best Reporting System in the Nation !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 We love the system and the new AI features. It helps us keep our reports accurate, clean and up to date. Pros Picture oriented, easy to follow. Clients love the reporting format. In fact many agents come to us because of our reporting system. Cons At times we get glitches in the field during our reporting on inspections while we are using multiple inspectors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Great to hear the report format hit with your clients and agents! We appreciate the feedback on multi-inspector use and will share with the right team. Thanks for being a valued partner and for the kind words on our new AI features. [View all Reviews](https://www.capterra.com/p/157144/Spectora/reviews/) Popular comparisons [Inspection Support Network vs Spectora](https://www.capterra.com/compare/144012-157144/Inspection-Support-Network-vs-Spectora)[Home Inspector Pro vs Spectora](https://www.capterra.com/compare/70519-157144/Home-Inspector-Pro-vs-Spectora)[HomeGauge vs Spectora](https://www.capterra.com/compare/29014-157144/HomeGauge-vs-Spectora)[Horizon vs Spectora](https://www.capterra.com/compare/29052-157144/HORIZON-vs-Spectora)[Palmtech Home Inspection Software vs Spectora](https://www.capterra.com/compare/65388-157144/Palm-Tech-Home-Insp-Software-vs-Spectora) [EZ Home Inspection Software vs Spectora](https://www.capterra.com/compare/94788-157144/EZ-Home-Inspection-Software-vs-Spectora)[Checklist Fácil vs Spectora](https://www.capterra.com/compare/157144-201781/Spectora-vs-Checklistfacil)[Commusoft vs Spectora](https://www.capterra.com/compare/149651-157144/Commusoft-vs-Spectora)[GoCanvas vs Spectora](https://www.capterra.com/compare/139882-157144/Canvas-Mobile-Forms-vs-Spectora)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)