Microsoft

Dynamics 365

4 / 5 33 reviews


Average Ratings

33 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About This Software

Integrated business management solution that automates financial, customer relationship and supply chain processes.


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Dynamics 365 Features


Dynamics 365 Reviews

Major upgrade from other CRM softwares.

Jul 18, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Every little bit of this CRM is customizable, which is great. Combined with Power BI for reporting is even more amazing! The dashboard on the main page can be set up to show you everything that you need to work on for the day/week and it makes for an efficient process. Also, Dynamics 365 is completely integrated into Microsoft Outlook, which makes adding contacts and leads that much easier. A+ software. Highly recommended for those looking for an all-around CRM solution.

Cons: Lack of user-friendliness. Although this software is completely customizable, you'll never figure out how to customize it on your own without help from support. There are many small features that would be otherwise unrecognizable if not for being pointed out by a support consultant. If you can get past the fact that you can't just click around to figure out the CRM and it takes a little extra work, this software is highly worth it!

I helped to transition from one company software package to Dynamics 365

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software was easy to navigate from the start. Support was fantastic and helped to load information into the system as well as to explain so that we could be involved in more of the process

Cons: The only negative was a slight delay in the implementation process. Once we were working in the system it was an improvement over our legacy software.

Easy To Use

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the way it looks, and it easy to access and use. Everything is really kept the same, except for steeping it up a bit to make a difference. I like being able to know exactly where things are based off of other versions.

Great product

Jun 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: My favorite part thatvit has all its data in one place and u can control everything from one computer so far this is my favorite one Its perfect for accounting

Cons: There is glitch in software sometimes and it's not very pleasant because I don't like to start over

Overall: It's very easy to use once you get use to it

Very good, like the product, support enginners are good in what they know and overall support is goo

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simple to use, customizable. User interface is easy to use, and workflows are easy to setup and integration to sharepoint documentation

Cons: Complex system architecture, need MS premiere support. Need ASP and JaVSA language expertise. Mainteneance is a beast

Overall: N/a

Great Customer Service

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The best part about Dynamics 365 is that the service they provide is impeccable. Yes, the software can be somewhat glitchy and sometimes not very easy to use, but their team is very helpful

Cons: I think Microsoft can improve the software quality, just because it glitches and is prone to just being irresponsive.

Great stuff

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Great excellent user friendly. Value for cost, ease of operations. Highly recommend for the user

Ok Product, just started using Dynamics 365

Apr 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Our company just started using CRM Dynamics 365 and it seems better than the other version we were using. Hope our sales team uses this better than before.

Not great - Could be better

Apr 06, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Dynamics is at least better than CRM 2016 but it still has long forms, too many clicks and our sales guys feel it is not as easy as it could be as they are always comparing to Sales Force.

Change can be good and bad!

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Things can be a bit hard to find. Making the features better and putting them is different locations does not help, either. Overall, as I work with it, it's fine.

Often glitchy with weak wireless signals

Apr 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: When I travel I often struggle with maintaining internet connections. Logging on should be simpler.

Very user friendly

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: this is a very easy system to use and I recommend it to everyone. I will continue using this as it changes.

Business Development

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I believe that this is one of the better versions of Microsoft . The continued development of this product is great!!

Very Good AAaa

Apr 03, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Thought this product is very useful. Would recommend to all.
I will give this product a good review

Dynamics 365 Amazing

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Microsoft Dynamics 365 is a game changer in the CRM and ERP market. The ease of setup and configuration that ensures easy acceptance by end users make this a truly remarkable product.

Microsoft 365

Feb 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It works like our Microsoft products prior with a bunch of new features that we have not ventured into at this point.

Cons: It is difficult to navigate without being taught how to use this particular version of MS word. It does have quite a few new features that seem to expedite things.

Overall: This is the first time we decided to purchase a subscription to our Microsoft products. We utilized Outlook and Microsoft Word quite a bit and use the cloud and Excel as well. I do not utilize all of the products that is offered at this point

Best Product

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: everything

Cons: nothing

Overall: We use this product everyday in our workforce and every employee loves the product. We will continue with this for years to come.

Flexibility for Productivity

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The possibility of use in different environments of the operation, gives great flexibility that means response speed from customer requirements to delivery and satisfaction level measurement. Besides that, if you have it all at glance, this improves results definitively

Microsoft Dynamics

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It offers so much for a business and seems to be able to adapt and expand with the growth of a business.

Cons: There is a lot of information and lots to learn.

Overall: I have not had very extensive exposure to Dynamics 365, but it is a great solution for an integrated approach to your business.

Microsoft Dynamic's next ERP based on cloud

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Have all the good features of Dynamics,
Microsoft's Power BI and Cortana Intelligence
Friendly user interface
very good integration with Office 365

Cons: Nothing as of now

Overall: Ever since Project Madeira was announced in April, Microsoft has kept quite about what is going on with this product. It turned out to be a very good cloud ERP with integrated CRM. Similar to their Dynamic series of products even this is marketed for small & medium enterprises (especially for Manufacturing). Dynamics 365 delivers powerful, enterprise-class software with a modern, familiar user experience. You get very flexible pricing option based on your organization.

Recommendations to other buyers: Certainly a game changer for Microsoft's Dynamic products

awesome product . never use this kind of product...pefect for MCDy365 tool..maintaining your custom

Dec 13, 2016
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: we are currerntly using this and we are liking it...our company is very-very happy. we suggested others to use it.

BEST Cloud Storage

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Using this type of Cloud storage for my business allows for us to be able to store it here and share it easily across our employees. I love it!

Microsoft 365 and NW Metro Atlanta Habitat for Humanity

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We love the simplicity, the ease of use, the details and new features that Microsoft has put into their newest system- we love everything!

Cons: Sometimes the updates can be a bit finicky, but that is usual with most software.

Overall: Our office recently switched to Microsoft 365, and have been much happier since then! It truly is the best system out there for office use.

Recommendations to other buyers: Any office needs to be using Microsoft 365!