Phorest Salon Software

5 / 5 309 reviews

Who Uses This Software?

Phorest Salon Software is for true spa owners with 3+ staff that want to get clients back more often, spending more and are obsessed with creating a magical client experiences


Average Ratings

309 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Phorest Salon Software
  • www.phorest.com
  • Founded 2005
  • Ireland

About Phorest Salon Software

>>>AWARD-WINNING SOFTWARE DESIGNED SPECIFICALLY FOR SPAS. Phorest provides everything you need to get clients in more often, spending more including email/SMS marketing; spa-branded apps and loyalty program (TreatCard); automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, you can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of your Spa!


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Phorest Salon Software Features

  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commission
  • Point of Sale (POS)

Phorest Salon Software Reviews

Brand New to the system. Been a license stylist for 13 years

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The marketing aspect. The SMS messaging and online booking. I like having all the training options too. Great way to grow my business.

Cons: More features for independent contractors. Feels like system was built mostly for commission based salons.

Thoroughly impressed so far... especially with customer service and support

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service, support, functionality, ease of use, user friendly, flexible software and customisable

Cons: Unable to change package time lengths etc but that's minor but overall I'm extremely happy with the software

Overall: Flexibility in the software to edit things. Also online booking

very informative

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease of use and accessibility. The functions are simple and make the process painless. Also, the customer support is exceptional!

Overall: I have gotten a great scheduling software with a wide array of additional services that make marketing and staying in contact with my clients a breeze.

Good Software but it can be better

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Cons: few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too
for example Paymentmate software from phorest needs to be released
Please bring reprint receipt option on appointment page
Please add currency calculater on cash up
user voice needs to be redesign

Bowled over by this system after 23 yrs of pencil & paper bookings. Glad I made the leap to Phorest

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon.

Cons: One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand!

Overall: Professionalism and accuracy along with lots of feature just starting to enjoy.

positive experience

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The system is efficient, reliable and user friendly. Clear instructions on how to use. Allows us to use frequently.

Cons: Confined to 160 characters for single text. Should be able to set up various ways to have replies from customer.

Overall: We have full control on how we use the sytem. Customers rarely if at all have any complaints. Any errors are merely human ones

It's very "blonde" Friendly

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone.
I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Cons: I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

So easy to use. It really takes the stress out of day to day running of my salon

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The weekly & monthly reports on all services, stock, products & staff so helpful.
On line booking has massively increased our business. our clients love the on line booking.
the promotional emails are great for quite weeks.
The treat cards really work for new clients to get them to return again.

Cons: clients having to much access to their client services history on line.
not having a cancellation list for online users

Great Software!

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

I've only had the software in for a couple of days & I already love it.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So professional. Love the prompts it gives to rebook, love how you can do your stock take & send messages to the clients after their visit to the salon. Nice touches & very professional.

I have never meet, dealt or be on a business relationship so admirable. Everyone must hear of Phores

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Features Flexibility Ease of use The intelligence behind it
So customer focus
Marketing focus
Marketing made easy

it has already made our working day so much easier and its only in 48 hours!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of booking, moving and rebooking clients and the time saving cashing up in the evening is life changing!

I have only been using the software for a week now and already I am noticing big changes to my salon

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and navigate around, the various colours kinda personalise the calendar but still makes it very user friendly. I did not margin for the ongoing training offered by Phorest at my convenience , I expected to be able to get hold of someone when I want for any issues that I come across and I have not been disappointed thus far. I was a little dubious about the monthly price of the software package but now I am seeing that its good value for my hard earn cash. I hope this continue but so far I have no reason to think otherwise. I am looking forward to a long and prosperous working relationship with Phorest. Phorest you rock.

Overall: This software has given me control of my salon as I don't work in the salon, I know what is going on and able to keep on top of my business.

We are enjoying the reports and watching our business grow. The training has been helpful for us.

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The clients scheduling is awesome. It's very easy to use and manage. Client cards is a great option. We like the fact we can see notes on our calendar screen

Cons: The thing we like the least is the way confirmations are Handled with the client. We would like a daily report of the clients who've confirmed for their appt and a list of clients to call and confirm for the day. It also would be nice to have a call report the day after appts so we can call each client and see how their Appt was. At this point, we are only calling clients who haven't submitted a review. We believe if they've submitted a 5 Star review they are very happy and no need to call.

So far it appears to be what we want

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All together in one package, dairy, marketing, sales, stock control etc on line sales & links to Facebook Instagram etc

Cons: Expensive and on going costs could be high depending on SMS usage. Treat cards are expensive & I didn't realise you don't need them as the points can be put on automatically

It's been an easy transition, despite all the working parts involved. I'm impressed with software

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the ease of making appointments and the financial reports available. I love the text message ability for marketing!

Cons: I am disappointed you don't have the online feature for capturing a credit card for a same day service. It has to be all deposits for all online appointments or none and I don't think that's appropriate.

Overall: online booking, text message marketing, financial reports, loyalty rewards, email marketing

We have only been using Phorest for a few days at this point. So far so good!

Jul 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The software is very user friendly. Common sense approach, easy to find your way around. I like the layout and the color coding. I love the social media being tied to the software to help boost client interaction. The automatic text reminders are nice.

Cons: A lot of my information did not transfer over from my old Millinneum system. My product line, my client account balances. I would like to have the option to send single text reminders when the occasion calls for it.

Overall: I have been able to move from a software what was not nearly as user friendly. It's like combing advertising with your pos system.

Excellent!

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have only used this software for a couple of days but it has made my life so much easier already! I am very pleased I chose Phorest Salon Software for my business. Customer service is second to none! Thank you for all your help!

Cons: It has only been a few days since I have joined Phorest and I have not come across anything that I would not like about it.

Overall: Easier to manage my business.

So easy from start to install.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am now part time after having a baby so installing this software will make my life so much easier. I feel that i will be able to manage the salon a lot easier from a distance. It also eases the pressure on the reception desk. Clients able to book 24/7.

Cons: Haven't found anything to dislike yet. We are going live in August but i have every faith in Phorest that the system is going to run smoothly. From the contact i have had so far with Phydos & Colette i am confident in this.

Overall: Eases the pressure on the reception desk.

So far the easiest software transition yet!

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Marketing features and the bonus stuff you come up for free. I like the ability to use my own cc processor with your system.

Cons: Not being able to do last minute appointment reminders by the hours or the option to do multiple reminders.

Extremely helpful, always great to call back and resolve any problems

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy use, and love the confirmation text out to clients. I love that it's easy keep track of your accounts.

Cons: Like it all, I just need to use it better. It's hard to find the time for training on all the software has to offer

great customer service

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The future of salon software! Love all the technology and features. Online booking is amazing! As well as the app. So happy Phorest is here!

Overall: more appointments

We are aleady addicted to the Phorest system! Its so easy to use and understand- great work!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It reduces the amount of 'no shows' and targets clients who may forget to re-book. We also love how it manages her stock take, all record cards and we have amazing access to it from home and online anywhere! The team at Phorest are super helpful and great to work with. The software is everything a good salon needs!

Overall: Only stalled today, but we can already see the appointments alot clearer to see and organise the rooms far quicker. Loving the none- paper form of record cards!
Its super handy for checking our staff columns and appointments online from home! Great for recording stock take and staff hours.

Was looking forward to have it and it's better than I thought!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All of it is fabulous, from the booking system which is easy to use and check out, to the flexibility of how the system works around the salon allowing to have it all done for me with as little work as possible but with great results.

Fabulous service from start to installation. Continued support always top notch!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, online bookings, the app, the support, the amount of reports I can use, all are so useful! and just everything else that comes with the software ! It's amazing!

Cons: Want to be able to put people on the waiting list on multiple days with one click, at the moment you have to add them each day they would like

Overall: I can view what's going on in the salon whenever I am in the world. I can use the reports for different things, which are so useful. I can use the software to cash up and print everything off neatly!

easy to use. Has everything I need.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service is the best and resolve any issues straight away. Has everything I need it to have and is easy to use. Training is always available.

Cons: Paying for txt messaging service, wish that was free as part of the package. I have no more cons about this software.

Overall: Helping me grow the business

AMAZING CUSTOMER SERVICE!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, easy, easy!! Booking is quick, customer service is soooo helpful and I love the features in the system

absolutely fabulous ,

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: cant actually believe how easy its been , the staff are so on the ball , extremely friendly and lovely accents

Cons: costs of Texts as we need to send a lot , wish there was a bundle .

Friendly helpful knowledgeable staff.

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple to use and very functional. The reports are great and save a lot of time at month end. I love the fact I can now access all the branches through the app. This is a major step forward for any business owner or manager.

Cons: Cloud based so reliant on internet connection. Internet goes down and we can't process sales. Not good.

Overall: Clarity of the daily business conducted in the shops. Staff usage, sales, cash in store. It's all there to view.

Has many great features that help streamline and automate our customer database and interactions.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Many systems already in the software make our interactions with our clients easy and efficient. Great booking software with plenty of report analysis to check our growth and progress. They listen to consumer suggestions and are constantly improving the software and adding new features.

Cons: Some of the clickable icons are not obvious or intuitive. Some text that can be clicked on for additional options doesn't always look like a clickable button.

Overall: Ease of booking and streamlined customer connection.

So far so good

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything has been considered for the beauty industry and thought through. I like the fact that you've worked out all points for treat cards and the software is marketing targeted.

Overall: Hoping to get many benefits with all the reports and learning more about the system.
Not had it long enough to say yet. Had training yesterday and will go live next week. Looking forward to using the system and eventually will go online.

Good software

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!!

Cons: We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! )

The service has been very pleasant and supportive. The software is great and tailors to our needs.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple and affective. Great for daily use, easy to pick up on. Great for marketing strategies also, has so many different uses that it will be a great asset to the business.

Cons: none so far, couldn't wait to get the software on board.
Be good to get a full overview of the rota, appose to seeing one staff member at a time when adjusting hours.

So friendly and easy to use

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use and stylish. Friendly staff and good training options. Only new to the system this week.

Cons: You cant leave a note for staff members on their heading. Texts seem quite expensive. Unsure if I can but these in bulk or a package

Overall: Paper work and reports reduced.

Phenomenal!!!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service is top of the line. Everyone is so friendly and make sure that needs are met at the end of each call.

Overall: Great customer feedback and retention

I've had multiple software and this leads by far!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, intuitive, customer service, constantly updating, the app, online booking, marketing features, reports, consistency (rarely down and client always gets confirmations)

Helpful system that is easy to use.

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Simple and easy to use. A good way to monitor what is going on.
It is easy to manage appointments. The support team is always on hand to support and advise with any potential issues that may arise.

Cons: Tricky having the initial training before the software was installed in the Salon. So some of the functionality that exists around permissions and betters ways of using the system was hard to take in at the time.

Overall: A basic ability to manage my clients and have good records for historical that is easily accessible.

Loved the training, very informative just wish it was longer as so much to take in

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Does all the reports and analysis for me. Can see the forecast of sales per week. Can access the diary at home and see what the salon is doing when I'm not there most importantly!

Great support and training! Trainers are great!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Very easy to use. Great marketing ability! Access from anywhere with phorest go is an awsome way to always know what's going on.

Cons: Would love the ability to track product/ color that staff is using by the exact amount. Example: 1/2 a tube 1/4 of tube.

Excited about our new software

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Versatile and innovative software

Cons: Non as yet

Overall: Although we have not started using the software yet, the customer service has been excellent and the team at Phorest have been great taking us through the initial set up

Recommendations to other buyers: Not yet, looking forward to getting started

Phenomenal customer care

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since signing up with Phorest everyone has been extremely pleasant and helpful. Best software yet!! There are few things we are still learning and more so remembering but the entire team is always willing and ready to answer any questions myself or my team may have.

The best salon software system on the market.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, reports on all business activities, mobile viewing and booking.

Overall: From initial contact to purchase and now to using the system, Phorest is second to none! After using numerous spa and salon software systems in ireland and overseas over the last 16 years, none compare to the quality, ease of use and superb aftercare service that Phorest supplies. Highly recommended!

I love this program.

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use

Cons: It doesn't coordinate with google calander. And I wish the c/c system hooked up with square up.

Overall: I love the program, it was exactly what I was looking for. I fell in love with this system and have gotten other salons hooked as well.

Recommendations to other buyers: Nope.

Colette phorest

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: workes with salons better than booker online system

Cons: i do not know as of yet for i have not with the system .

Overall: she was amazing, funny and very patient! we really enjoyed her! .. we are looking forward to working with her.

Phorest Review

Mar 31, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: This program is not meeting our needs. It deletes clients and inventory from our system, you can't track new requests, new non requests, It's almost impossible to get a quick response when problems arise. all of you contact info is with down or the phone numbers aren't in service. I want to cancel my account but can't seem to find the right person to talk to.

So far so good

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 1st week with phorest and the transition has been easier than i thought, the training we had with agent was really helpful. He was patient and adaptable and has been in contact whenever we need him with any answers to questions we had. Looking forward to going LIVE tomorrow!!

Service 2nd to none!!!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software covers everything I need, it has something for everything

Cons: I can't learn it as fast as I want!!!

Overall: I've given Phorest 5 stars across the board because once I've mastered all the tools they have given me I truly believe that my business will go from strength to strength.
Their customer service is something to aspire to, NOTHING is too much trouble, I feel truly valued.
I'm really looking forward to being part of the Phorest family and to what the future holds

Thank you Phorest

Recommendations to other buyers: After a very long time of researching the for the right product, Phorest came out head and shoulders above everything else

Phorest are leaders in their field

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The layout and ease of use

Cons: The layout and ease of use

Overall: I just wanted to say how amazing the phorest software and the people who work for this company are!

I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue.

This coupled with the amazing customer service gives me no reason to ever leave :-)

Up the great work xxxx

Recommendations to other buyers: Na

Phorest software

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use

Cons: Nothing i can think of

Overall: Just had the software installed. Fantastic, very easy to use with all the features I needed in my barber shop

Recommendations to other buyers: Great for barber shop s

Verde Salon

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality, ease of use, support

Cons: One report i would like to see implemented is a projection report that tells you how much the salon and stylists are projected to make for any period of time.

Overall: Haven't opened yet however the support in getting the software up and running has been spectacular. Great team at Phorest!

Recommendations to other buyers: No, all good!

Even I can navigate this software

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Accounts & manager section. Also ordering & stocking.
Really excited about doing email company's with yet team

Cons: Clients buying & using course's ie laser hair course's. Not straight forward to book or follow

Overall: I have never been good with computer & programmes so i was never nervous about getting phorest into my salon. I had my 1st training day in phorest & everything was made so clear & their support network is excellent & very accessible.

One happy client

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Access to social media to grow my business

Cons: Nothing yet!

Overall: Seems really easy so far, looking forward to using it on a daily basis. Our trainer was great, really helpful.

Recommendations to other buyers: No

Unique!! Confidence inspiring service

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: A breath of fresh air! Super product and support to match! From front desk to product support, confidence inspiring

I love Phorest

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Marketing
Ease of Use
Simple but Effective
Stock control
Reports
Online booking
Staff control
App

Cons: Yet to find anything

Overall: As the title says I love the phorest system! Ive only just become a customer and It is AMAZING. The support from Phorest staff is fantastic and the marketing support with ebooks and podcasts etc.... Would highly highly recommned. 5*
I feel re-energised about our marketing and can't wait to get stuck into all the new projects!

Woukd highly recommend to everyone (and I do!)

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Online bookings, Reports, photos & marketing

Cons: Unable to upload your own consultation forms from other companies

Overall: Phorest had been absolutely amazing from day one. Unlike other companies that once they have sold you the software, you never hear from anyone again. Phorest really care about their clients. The continued support, blogs and customer service are incomparable. Not forgetting the software itself is fantastic. Everything we asked for and more so much, in fact, I probably don't use ALL the features available due to having to sit down and read through all the manual - Highly recommend this.
Today was the first time we had to phone forest 're a support matter in 18months and it was resolved promptly not affecting business because the IPads and Phones were still working.

Thanks a million guys

Recommendations to other buyers: More in depth software training with managers to be able to use all software to the maximum potential. Read what is being said on the feedback forums and take on board. Marketing SMS/Emails to be at 2 months ahead

Just amazing support & system can't say any more!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've only had phorest in our beauty salon 5/6 weeks & just loving it! I can't believe how much this system does. Hopefully one day we will use it to its full potential. We are still learning so much & so pleased I went with phorest. I looked at quite a few systems & glad this is the one I went for. Amazing help from everyone & I think I used my support monthly fee in the first few days haha.
Thank you guys!

Phorest Go

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic software, easy to navigate and support is superb. Highly trained, friendly and courteous staff. Top marks all round!

A Big thank you from Killashee Spa

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy and fast to use and great support when needed.

Cons: Have not found anything as yet..

Overall: We found the training , the support team and the initial set up fantastic. From Start to finish we are thrilled we have chosen Phorest as our new soft wear company. We will definitely recommend to others.

Recommendations to other buyers: no

First days as a user

Mar 05, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Treat cards, reports, marketing

Cons: I have to know how long treatment is, does it fit to my calendar, old software gave opinions when the treatment was first selected (like customers Online-version does)

Overall: I have used Phorest few days now. I am satisfied, but still a little bit lost. The system is so much different than the one I've used several years, but I'm sure, I learn how to use Phorest. I'm atually excited to learn, because I'm sure, it will grow my business! :)

Really pleased

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Really happy. Wish I had taken it sooner, best thing we did. Really easy to use and knowing your only a button away for help.

Amazing system

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The extra support

Overall: Absolutely amazed with all the features.the help is great.saves so much time and unnecessary stress.customer service is second to none.im relieved starting out that i have this system to rely on.

Doesn't get much better than this!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Iv been using Phorest for about 7 years and it is such an asset to the business. Online bookings are hugely successful and both client and therapist friendly. The software is so so easy to use and has every feature you could even imagine making the running of the business and paperwork so much simpler and organised. I also have to say I've never dealt with a company that has such consistency when it comes to their standard of service which is really inspiring. They cannot help enough if you have any concerns or questions. Very professional but also looks like a fun bunch of ppl too! It's a must for any business looking to move forward/online. Definitely the leading brand in salon software which I think sets a standard for all other areas of your business.

Great software with even better customer service

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use.
Very intuitive.
Great customer service.
Has a report for everything.
Full customized services, providers, resources, and inventory.
Nice app included with the price (others charge extra).
Did I mention the great customer service?

Cons: Wish they had a more configurable patient form and the option to add scanned forms and pictures.
High set up fee but they input the information of your inventory, services, and client database for you before going live.
Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer.

Overall: Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks.
The video tutorials are endless and the manuals and ebooks are easy to read.
100% satisfied so far.

Recommendations to other buyers: I considered other 3 options and had the opportunity to test them. I'm happy with the choice I made. Every software has its pros and cons. Try them before making your decision. Don't go with any company that does not trust their software enough to let you try it. I still have few features that I would like to have and are actually present in the other options that I tried. Phorest has most of them and that was what made my decision.

Exceptionally pleased!!!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That training is available for myself and my employees whenever needed!!

Overall: I am very satisfied with Phorest software. I feel very comfortable knowing that training is there when needed, for myself and my employees!!

A must have

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Could not function without this software! It takes all the hard work out of running a business. Phorest is a good company to deal with and they give great customer service

It looks to be the ultimate salon technology solution! So excited start to using it.

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customers contact. Diary is fantastic, but keep in contact with my clientele is something that I couldnt do by myself anymore after you are having a big list of customers coming to you.

Cons: Didnt experience it yet to say.

Overall: Starting only now! But after 3 years in love with Phorest! Cant wait to start using on my new beauty salon! Phorest seems really interactive and easy to use! Lets grow!

Recommendations to other buyers: I'll keep in touch giving any improvement we think could participate and been precious to the beauty's world.

Easy to start

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Mobile functionality, and working with our Facebook page.

Overall: It's always a stressful proposition to switch software's and the team at phorest have been truly amazing to work with!

Bin your pencil and appt book

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use. Everything at my fingertips

Cons: On the odd occasion when I can't do what I want

Overall: This system changed my salon life for the better. Online bookings saves me a receptionist. And the ease to look at two locations is brilliant. Having client notes at my finger tips saves me having to remember everything and I simply can't imagine not having Phorest in my life....fantastic all round salon software

Delighted Customer Review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I couldn't run my business effectively without my Phorest System. Slick, efficient and professional. So many functions to assist with every aspect of running your salon day to day and marketing your business. Plus, the customer care is faultless, instant asssitance if there is an issue or you just need advice on one of the many functions this wonderful piece of kit offers!

Spring Email

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Asked for help doing a spring newsletter and had a call from the representative within an hour. I sent him the material and he took over the rest. What an amazing service. I wouldn't have been able to do that myself. Thank you so much

Sooo very Happy!!!

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Socially savvy. customer service is A plus and the system is easy to use. Great reports and simple operating functionality.

Cons: no payroll that makes me sad but we will live

Overall: we left Salon Iris because the software was so redundant and complicated. it has many features but had ugly visual and rude customer service. played with Phorest and we have totally hit the jackpot. I feel like our business is on the right track. Reports are simple and easy to understand this software is social savvy and the clients love it. We could brag all day but you wont understand unless you try it out. We were so nervous to leave but it has been the best decision of 2017. Look forward to our journey and we must compliment the amazing and outstanding customer service. I hang up happy any time i call Phorest especially if i speak with Daniel. We have referred all our friends to Phorest.

Vendor Response

by Phorest Salon Software on February 16, 2017

Thanks so much for the lovely message Monique :) Looking forward wo working with you #letsgrow! Connor, Phorest

Makes Life Easier

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Marketing
Bookings
Everything

Cons: Nothing

Overall: I am delighted I purchased Phorest Software. I must say customer service is excellent. Phorest is very useful in keeping track with past and present customers that's why I know this will be a wise purchase to my business. I look forward to seeing how much my business will grow this year.
Thanks to all of you for making this possible.

Recommendations to other buyers: Nope

Impossible to get lost in this Phorest.

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is so easy to use and makes the the most tedious reports easier to understand and control. Make my job as Manager easier.

Cons: Haven't found a flaw yet!!

Overall: Every point of contact with the Phorest team is done with ease and professionalism. I am delighted with the software and impressed with the customer care.

Recommendations to other buyers: Don't be scared of it. It really does what it promises.

Stacey's review

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Only up & running today & already love it, can totally see how this will make my life so much easier

One week in!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far so good! Loving this system. For a complete computer novice it is so user friendly and our customers are loving the reminder texts and emails they are getting.
All the staff I have dealt with have been fabulous including David who installed system and Aiofe and Ronan from head office.
Looking forward to learning what else this system can do.

Phorest is The Best!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything. Very easy to use and very friendly. Has everything that you need to run your business.

Cons: I would like to see the help guide build into the software.

Overall: I have my Master's in information technology and knew what I was looking for. I searched for more than 6 months before deciding on Phorest. This was the best decision that I can ever make. I was little hesitant to sign up for Phorest since they are based in Ireland. But it didn't take me long to convince myself that this is the best software, company, and the team that I could pick. Team at Phorest is beyond professional and their support is seamless. Always ready to train and their willingness to help with any issues is very admirable. Apart from all, I love their team's soft spoken courteous accent.
All in all, I will highly recommend this company to anyone who has doubts about it. I am writing this review from my heart and not that someone told me. Send me a message and I will help you change your mind.

Recommendations to other buyers: This is the best in the industry! Highly recommend it!

A life saver

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Phorest software has transformed our salon with its easy booking system, great support and personal touches clients love.

Great software!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How many different functions there are for absolutely everything. From client profiles to reports and tracking, it's all really in depth and easy to use.

Cons: Not sure yet. Haven't started using it in the salon yet

Overall: I've only had one training so far, but the software is far superior than the one I was using at the las salon. I can tell already it will make my life as a salon owner so much easier. And the 24hr. support is fantastic as well!

First class from Phorest

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really great system & so easy to use! Training was fantastic & organised very quickly! Can't wait to get my teeth into it & see what else it can do!!

Early days but feeling very positive about the future with Phorest

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use

Cons: It's expensive

Overall: The system has just been installed today. Rep did an amazing job of teaching us. He was very engaging with all our staff, very sincere and added an element of fun to the day.
Before today's trading I was imagining that I may be feeling overwhelmed at the end of the day but I am actually feeling quite confident about using the who,e system, everything seems very clear.

I'm a phorest newbie!

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Professional, Intuitive, attractive, slick and easy looking!

Cons: A couple of slightly quicker "short cuts" that would make life a little easier.

Overall: Well, I've only had my phorest training today. And I know there will be teething issues. But, you know what? I don't think it's going to be a problem! I've come over from isalon. And I can tell you... it's already feeling so much more intuitive using phorest. And, I can honestly say. I feel completely confident in phorest's support will fix any issues we experience.

Recommendations to other buyers: Don't be scared of evolving to a different generation of salon management software

Delighted with my Phorest System

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, constant development and improvements administered regularly.

Cons: I can't think of anything I don't like and when there is a glitch with the software there's someone at Phorest immediately on hand to sort your issues out.

Overall: It just gets better and better the more you get to know the system. I've had the system for nearly 4 years, we only utilised the online booking feature a year ago and that was a revelation, why did I not do this sooner?! I couldn't be happier and I know I'm still not using it to its absolute full compacity. I love the fact that Phorest keeps growing and developing, Phorest is by far the most efficient and innovative salon marketing/booking system the industry has to offer and I would recommend it to anyone looking to introduce the most powerful tool a salon could wish for!!

Recommendations to other buyers: Just keep doing what you're doing, it works perfectly.

Best company EVER!!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So helpful, brilliant at getting back to you about any questions, couldn't recommend this software highly enough ¿¿¿¿Great no matter how big or small your business is trust me you need this software!

delighted customer

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service agent was awesome, so clear and methodical, love the system, it seems to have everything covered and it is so user-friendly and intuitive.

New year new system

Jan 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: After a year of using a system which just wasn't working for our salon, we researched other systems on the market and decided that Phorest best suited our needs. So far every step of the way each person involved has been a pleasure to deal with and responded to any queries with super fast efficiency. The installation itself was so easy and we received a full day of training by a representative named Greg who couldn't have been more helpful. We are already finding things easier and to top it off the monthly payments are less than we were paying before. Phorest seems to have thought about things from a salon perspective and have made things very easy to use.

Couldn't and wouldn't live without it.

Dec 16, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been established for 20 years and we were, I think, the second salon to buy the Phorest package back in the early 2000s. We have therefore experienced it evolving and it has helped us to evolve as well. It has been like watching a child grow up into a very capable adult, then go on to college and earn a degree! The software is the backbone of our busy business and removes the stress of many things. Reports, figures, records are there instantly at the touch of a button, and the appointments and room allocation makes our salon run seamlessly. Product support is faultless, and it is very assuring to know that any problems are always resolved instantly. Our staff love the ease of use of the appointment side of the system and find it very easy to master.

If you have Beauty outlet, it is not only an excellent tool......it is the only one to have.......Oh, nearly forgot.......it's made in Ireland!

User friendly!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We were using booker but after searching for a better software we came across Phorest. Phorest is so easy to use and navigate it's just a pleasure to work with. I would highly recommend them.

This Software Rocks!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. A complete system. Great support

Cons: None

Overall: Its been a fantastic transition from MINDBODY software to PHOREST . The Team at Phorest is nothing short of brilliant.
I Just want to share Two things. 1 the software 2 The support.
1. I have been using Mindbody for over a year. I have a medium size staff of 6 stylist in total and depend on a full management software to manage my small salon.
Honestly you cannot even compare the software, Phorest is way more complete, and is made for the hair industry. It works so well, No bugs. The software never crashes. It works smoothly.
Its really simple and easy to navigate, book appointments , run reports.
I wish I had found the software ages ago! My old software was crashing and full of bugs, constantly on the phone trying to fix an issue on the site that was the software.
They have amazing social media integration. Marketing is all worked into the software, and very easy to use. They have great email campaigns all built in.
Well I could write a full page here but will move quickly to point 2.
2 The service and support is amazing, we have had ongoing training for all our staff, If we are stuck on any difficulty amazing support is just a call away.
I Am looking forward to making full use of this powerful tool in my Salon, and looking forward to growing my business with Phorest.
Thanks to Daniel , Shane, Barbara, Martha Helen And all the guys at Phorest for all the help support and training. Looking forward to growing with Phorest.
Matthew Jonathan

Recommendations to other buyers: Go for it! You won't be sorry.

5 stars all the way fab

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just had phorest in our salon and we were so scared of computer i can only say we are loving it and Greg is so lovely

the perfect escape

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: it's easy to use

Cons: nothing yet

Overall: It is a little difficult to call for every single change that i need to do in my personal information

Recommendations to other buyers: not yet, i'm looking forward to use the marketing programs to increase my clientele

Taking my business to the next level

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Installation was smooth Richard our trainer was great. One small glitch which was resolved within 24 hours. Online training would recommend.

HORRIBLE customer support

Nov 01, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Tried the free trial, everything seemed o.k. How ever, in order to actually see how the system works you need to pay the initial set up fee of $500 US. Then they proceed to set up your system, the phone calls to set up are rushed with dozens of mistakes in the system before you even start. It's a complete mess! After the initial set up and 1 hour training I decided that this wasn't the system for our company. I've sent well over half a dozen emails explaining why I would like a refund and would not like to use the system and no one is responding. Only thing I'm receiving is more bill for charges to my credit card. I now will have to call my credit card company to block phorest from taking payments . Once they have your money forget getting any answers back from them if your unhappy with the services. I would never recommend any company to use them. Worst customer service out there.

Job well done

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Its like having a good member of staff who simplifies things. Offers a lot of good suggestions which do help when I get round to doing them.

Great Salon Software!

Oct 26, 2016
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I haven't been using the software long, but from what I can tell, it is set up in a great way that I can learn it easily. The customer support is phenomenal.

Great software!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does everything for you

Cons: Will take a while to get used to it all.

Overall: Training was great, really excited to start using the software and to see my business grow. Staff at phorest are extremely helpful.

Newbie Salon.... My first Three Days of Phorest

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: lots n lots

Cons: could be cheaper on the install price

Overall: Very impressed with what we have seen with the software so far. Coming form a techie background it makes a change to see a an advanced piece of software that is user friendly. Usually the programmers create a geek environment that doesn't fit into the real world. 5 out 5!

Recommendations to other buyers: Early days.....

Seemlessness

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The Software is very user friendly but also contains depth to the back end of things. Makes for easy check out.

Phorest Review from New User

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: To date, I have found the Phorest software to be intuitive and easy to use. Every person I have dealt with at Phorest from the initial contact to service calls have each been friendly, professional and very helpful. Excellent levels of customer support.

Fantastic

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and they really have thought of everything when it comes to my customers.
Marketing, cashing up, online booking and so so much more.

Cons: Can't say there is anything I don't like to be honest.
It doesn't have a deliver me a coffee button lol.

Overall: Every time i call I get amazing service and honestly have never had a bad experience. Every member of staff is so polite and that in itself is enough for me to recommend Phorest Softwere.

Recommendations to other buyers: Put a deliver me a coffee button lol. Only joking. There is nothing I can suggest. Phorest has thought of everything for me and that is why I will stay with them.

Phorest software

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy on the eye
Lots of reports
Text and email templates or make your own
Stock taking
I love everything about it actually!

Cons: Will be good to be able to go totally paperless at some point but I know this will come to the future

Overall: I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional.

Recommendations to other buyers: Training and customer support amazing