Who Uses This Software?

UX Professionals that want to perform user tests quickly and inexpensively, Product Managers that want to add user testing to an agile dev process, Marketing professionals that want to optimize CRO


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/one-time
  • Pricing Details
    250 euro per project with 15 videos
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • UXprobe
  • www.uxpro.be
  • Founded 2013
  • Belgium

About UXprobe

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically.


UXprobe Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

UXprobe Reviews

UXprobe allowed me to easily test things I wouldn't dream of, like illustrations.

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I find UXprobe extremely easy to use and very versatile. I feel like I can be creative and perform user tests for everything!

Cons: As a marketer, I wouldn't mind having pre-formatted reports that I could just export in Excel or even PDF.

Fast and easy way to scale your usability research. A necessary addition to your UX toolkit

Sep 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast and easy set up of the usability tests, that helped me to have quality results in a short time. And with a simple URL link we could invite users to test our product, they only need a webbrowser and they are good to go. The combination of video recording from the screen and the user gives you valuable and unexpected insights/emotions form your users experience.

Cons: To have more freedom in using the questions before or after the tests.
The possible to edit the best video fragments
Some finetuning of the user interface

Overall: Easy Set up, easy to invite test users, video recordings as proof for the stakeholders, annotate your findings in the tool. Good support.

Great tool if you want fast user feedback!

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: UXprobe allows you to easily set up user testings. Setting up test scenarios is very straighforward. Users can take the test at their own environment or you can assist them sitting right next to them.
The outcome is always very useful!
The customer support is excellent and fast! Any problem will be looked into.

Cons: Testing takes time. But that's not their fault.
Browser compatibility could be better and sometimes small interface issues.

Just the tool we needed to put our product to the test

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy set-up and ease of use.
Clear instructions guide our users quickly through the process.
Thanks to the video and the people's' expressions we can see where things went South.
Quick response from the support team when we posted a question.

Cons: Can't say I found any missing features really.
On my first time usage, I experienced a small glitch, which was resolved on the same day after I reported it.

Great tool to collect meaningful customer insights and feedback on the UX of your online platform

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: - Extremely easy to use, both for the end users remote testing your application and the team processing the results and the feedback of the testers
- Excellent support and service, both on the use of UXprobe-tool itself and how to create a community of test users

Cons: - I can't think of any disadvantage, except for remote testing for tablets being not available yet via UXprobe

Best tool to do user testing! No need to get people to come over.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We used to invite people over to do user testing of our software. With UXProbe we now just send them a link and everything works. We got their facial expressions on tape (that was even difficult when doing it live), can clearly set out instructions, we don't feel the need to help them (usually an issue if you are doing user testing), and we've got everything nicely recorded. All we need to do is invite them to do it. Game changer!

Cons: I'd say it took me a few minutes to work out how it works with the flows, but considering all the complex things it does, it's really nothing.

Overall: It helped us user test with many more people much more easily. With everything tracked minitiously.

Once setup, UX probe is probably the most efficient way to focus on qualitative insight from users.

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Focus on the customer journey of the user and the numbers that really matters
- Deliver meaningful insights based on user behaviour
- Possibility to customise analytics based on your customer flow
- Works perfectly with chatbot conversion analysis

Cons: - Need some time to setup (you need developers)
- User interface sometimes has some small issues (responsiveness)

Vendor Response

by UXprobe on July 13, 2017

Alexis, thanks for your positive review. For others reading this review, Alexis is using the UXprobe API to measure his chatbot sucess and satisfaction. Read more here https://www.uxpro.be/chatbot-analytics/

With UXprobe i can do real user testing. It's user-friendly, result driven & easy to set-up.

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: UXprobe allows me to set up different test scenarios. All relevant UX metric are shown on a dashboard. It is easy to compile reports for stakeholders and team members.

Cons: I don't know. They do great work. I like every feature of UXprobe.
I wish more companies did user tests before they launch a website or an app.

Great CRO tool with excellent assistance & costumer support

May 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly, result driven & easy to set-up.
Even without having experience with user testing and not having a professional pannel, you can easily use this tool and set up user testings. The value you get out of it is high and you will get quality results if you ask the right questions. User can take the tests in a comfortable environment (their own home) and feel at ease taking the tests.
The Uxpro.be team provide an excellent customer support and no effort is too much for them. You can ask them questions on the site and call them at any time. They will do whatever possible to assist you and ensure the test runs smoothly.
A big tumbs up for this Belgium based company!

Cons: You need time to go trough the results (watch the videos).
Browser compability could be better (works best with Chrome).

Overall: Great CRO insights for a funnel test.