FirstNet Learning

4.5 / 5 6 reviews

Who Uses This Software?

We partner with government and quasi-government entities (including over 14,000 municipalities), corporations, insurance companies, schools ranging from K-12 through higher ed, & more.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/year
  • Pricing Details
    Customer-branded LMS delivers, tracks & reports training for 200 users.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FirstNet Learning
  • www.firstnetlearning.com/
  • Founded 1999
  • United States

About This Software

Manage more with FirstNet's comprehensive, affordable, and hosted LMS. Your customer-branded system can expand seamlessly to deliver, track and manage online training, classroom/ILT training, policies, procedures, resources, webinars, surveys, and events/conferences. We also offer hundreds of off-the-shelf courses (health & safety, cyber security, employment liability, law enforcement, human capital, driving safety & more!), with new courses introduced monthly.


Product Features

  • Academic / Education
  • AICC / SCORM Compliant
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Classroom Management
  • Corporate / Business
  • eCommerce
  • Employee Training
  • Gamification
  • Gradebook
  • K-12
  • Live / Video Conferencing
  • Mobile Learning
  • Post Secondary
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Tin Can API
  • Training Companies
  • Academic / Education
  • AICC / SCORM Compliant
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Classroom Management
  • Corporate / Business
  • eCommerce
  • Employee Training
  • Gamification
  • Learning Management (LMS)
  • Live / Video Conferencing
  • Mobile Learning
  • Simulation
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Tin Can API
  • Training Companies

Product Reviews

ICRMP has successfully partnered with FirstNet Learning for 8 years.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to custom create our own online courses and then give the courses to FNL to add interactivity and publish to our online university. Te ability to customize the appearance and use of our online university so it works with our risk management discount program. Easy access to our training and policy reviews; system's capabilities to run reports; quick service and support through FNL help desk as well as the attentive client services account managers. The team at FNL, from top level management to front-line help desk, really seem to care about our training success and maximizing the use of their system to accomplish our goals. FNL culture is a good fit for ICRMP culture.

Cons: The catalog of online courses doesn't fit all of our needs so we custom create our own courses with video clips included and have FNL publish our content on our online university.

Vendor Response

by FirstNet Learning on June 13, 2017

Thank you, Mary! We all love working with ICRMP!!!

Great system and great people to work with!!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The online training site is very intuitive and easy to use. The catalog of courses available is significant and allows us to address almost every area of concern for our public entities. FirstNet continues to add more courses in more areas every year, so the value continues to grow.

Cons: The administration module has some steps that can be quite tedious (thus the four stars above). However, after seeing a demonstration of the upcoming new administration interface, I believe that this issue is being addressed and the admin model will be much more efficient.

Vendor Response

by FirstNet Learning on June 09, 2017

Melissa, thank you! We, too, are VERY excited about the new interface! And thank you for your partnership with FirstNet!

A valued partnership!

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It meets our needs and it is being updated to be more intuitive. Great customer support.

Cons: It is not as intuitive and user friendly as it could be.

Overall: FirstNet Learning has been a great partner to work with. We have used the LMS a lot and have made many requests for updates and they continue to meet our needs and work with us until we are satisfied. They provide excellent customer support and it is refreshing to know that when you place a call that there is a live voice on the other end that will assist you. They are making some great changes to the user interface and striving to make the entire system more user friendly. It is great to work with a company that values our business and the relationship that has been built. They have made our operations more successful. Their training content continues to improve and our training library continues to grow. It is a great value to the members that we work with.

Recommendations to other buyers: They never say no - they work very hard to meet our needs and that means a lot to us as an organization.

Vendor Response

by FirstNet Learning on March 17, 2017

Thank you, Dave! We, too, are excited about the changes that have been made and the changes that are coming soon! We value your partnership!!

1 Year Partnership

Mar 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Willing to work with us on what we need.

Cons: Customer service wasn't what I hoped it would be at first, but am now happy they listened to our needs and expectations and have stepped up to provide a faster turn-around time.

Overall: After a year of partnership, I can say that I am happy with how FNL worked with us to meet our needs since we are not the their typical client. I scored 3 stars on 'ease of use' because I felt the site was a bit clunky and hard to navigate. But I know they are working hard on improving the site to be more user friendly and am excited to see the updates.

Vendor Response

by FirstNet Learning on March 17, 2017

Tracy, thanks for your input! We've already made both the user & Admin experiences so much easier - and there's more to come! Look forward to showing you! Also, we take pride in delivering the best customer service possible. If ever you have CS issues, please let us know - you can contact any of us, in any department (even the CEO!), at any time!

FirstNet Learning is First Rate

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The benefits of partnering with and using FirstNet Learning (FNL) are only outweighed by the sheer number of courses, variety of content and features available to users and administrators. Twelve years ago, we traveled to Denver to meet with the folks at FNL and to see their facility and product(s) firsthand. That initial meeting was the foundation of an ongoing and beneficial relationship. For the past 12 years, we have continued to receive the same level of customer service and care as we did at that initial face to face meeting in 2005. FNL has been and continues to be a great partner providing all of the resources and support needed to make the Beacon Online University a resounding success. More than a decade later, the Beacon Online University, with more than 13,000 registered users and more than 30,000 courses used, continues to provide outstanding online training programs and a first rate learning management system to our policyholders.

Vendor Response

by FirstNet Learning on March 17, 2017

Dave, thank you so much! Working with Beacon Mutual these many years has been truly our pleasure!

Service and Value, a Success Story

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use

Overall: FirstNet Learning and our account manager have provided excellent service and great value to our member/customers. We believe the dollars we invest in online learning have paid off many times over in lowering the loss experience of the members, and most important, help get everyone home safe.

Vendor Response

by FirstNet Learning on March 17, 2017

Ron, thank you for your review and for all your work to make IMWCA's online training program so successful! You are correct, getting home safely is the goal and why we all do what we do.