Who Uses This Software?

More than 2 million small businesses use Square Point of Sale (POS) every day! It is versatile enough to serve every kind of business, from retail to bakery.


Average Ratings

40 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Square
  • squareup.com/
  • United States

About This Software

More than 2 million businesses trust Square Point of Sale (POS) to run their business every day! Square POS is a full point-of-sale app that works on both Apple and Android devices. The powerful software includes all the tools you need - payments, digital receipts, open tickets, inventory, reports, and more. It is versatile enough to serve every kind of business, from retail to bakery. The simple and elegant user interface makes it easy for you and your staff to get up and running quickly.


Square Point of Sale Features

  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

Square Point of Sale Reviews

I used to really like them

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: They're a convenient processor to use as most of our programs can integrate with them for payment processing. Overall they are ok

Cons: Unfortunately, their rates have gone way up since we first signed up. We've since gone with a diff company for everyday cc processing and only use square for online payments.

there are a host of things I'd love changed, customer support really listens to my issues

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: there are lots of back office functions that I appreciate, like the ability to see remaining stock.

Cons: its not very pretty, especially when compared side by side with the regular app. its kind of dark. there are also many functions it needs, like the ability to do an exchange (bought a large, need a medium for example, or just return something within a new sale rather than a whole separate transaction) and to be able to check stock at another location (which would save me about 100 phone calls a week in peak season)

WE LOVE SQUARE

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: VERY EASY TO USE, ALWAYS 100% ACCURATE.... WE LIKE THAT WE CAN TRACK ALL OF OUR LARGE INVENTORY AT A GLANCE AND A PUSH OF A BUTTON. WE ARE ABLE TO HAVE OUR INVENTORY DONE CORRECTLY BECAUSE OF SQUARE.

Cons: SOMETIMES IT FREEZES WHEN WE DO NOT WANT IT TO. WE HAVE TO REBOOT AND THE SYSTEM IS FINE. THIS HAS ONLY OCCURED A COUPLE OF TIMES AND HAS NOT OCCURED ANY MORE

Need help

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love it totallyit's a great tool for my business and products and customers and fees and feedbacks

Cons: A few things i need help with to make me understand the new thingsto get along with trying to figure it

Overall: Free time to run my own business

The perfect mobile POS product for mobile locations.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software has allowed us to easily and affordably conduct mobile fundraisers and retail sales. The cloud based software allows for a remote administrator to set up the software for use by multiple employees in multiple locations to conduct sales and fundraising. This software has saved our non-profit thousands of dollars in labor costs and travel expenses.

Cons: The Square Software can be difficult to merge with an established Quickbooks stand alone accounting system.

Overall: We were able to start accepting credit cards at our mobile fundraising sites the same day we set up the software. It was simple to set up, but very flexible.

Square is saving small businesses!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use! Functional! Minimal time to receive critical business information. Ability to pull up current sales is just seconds behind the transactions at the retail location! Very impressive!

Cons: The steps that are showing up at the top of my feed for Square retail. Mobile app is par, much better to use desktop version. iPad and iPhone software make some features inaccessible.

Overall: Easy to use.

So far, so good. Could use a few more features for the premium price.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Square is undoubtedly the easiest program to use and learn. Partly because of it's streamlined system, and partly because of it's minimal features.

Cons: For $60 monthly, there aren't enough exclusive features for the premium price. Namely, a lack of cost of goods reporting/editing features.

Love Square! I've been using it a year and am very happy with everything!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons: The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Needs polishing

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The clean display as items are rung up, the favorites aren't on the front screen, and being able to search everything from the front landing page

Cons: No pictures show on products, Item and Inventory Management being different pages on the back end (needs consolidating), and lack of gift card options

Overall: streamlined search of product

Too many glitches in the system.

Aug 09, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: - Inventory accounting
- lower level search function
- streamlined look
- ease of use at POS
- clear screens

Cons: - Problems with the system tracking inventory properly
- Looses saved items entered
- Doesn't tell you if you have duplicate skew
- Should not have to press CHARGE on the screen prior to inserting credit card
- No ability to save tickets (If this is not fixed soon we will have to drop this version of software because we can't use this at the holidays)
- Need images for each item on POS
- Assigns random skews to items with large amounts of variations (happens when we do a bulk download)

Overall: - Streamlined use
- Lower level product variation searches

Great product that is very easy to use.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: So easy to use and set up. There are several options in setting up retail items. Really enjoy working with it and like all of the reporting functions.

Cons: The system lacks the ability (currently) to accept customer deposits. This is a feature that needs to be quickly added. Would also like the ability to "drill down" into some of the reports.

Overall: This software is easy to use and delivered on what was promised.

I have mixed feelings. I like the look/feel of the old app better. It seemed more user friendly.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the ability to transfer inventory from one store to another. I like the ability to have employees clock-in/clock-out to keep track of pay and what items a specific employee sells. I like the ability to adjust quantities from the app instead of just the dashboard.

Cons: I don't like that I can't view another store's inventory from the app. Very often, I find myself saying, "We don't have that in-stock here, but I know it's in-stock at our other location." It'd be very helpful to be able to type in an item and view quantity in-stock for all locations. I also HATE that there are not "tickets" available anymore. I own a music store that offers instrument repairs and we also have special orders. For instrument repairs - the amount is variable depending on what needs done and I also notate the transaction with the instrument type, brand, serial number - what parts were used, and what was done under the "Quantity and Notes" section. I don't want to have to look up that information and type into a transaction with the customer standing at the register. In the other app, I could do all of that when no one was in the store and save it as a ticket. Then when they come into the store, all I had to do was pull up the ticket and they were good to go. Same with special orders. I don't want to add inventory into Square, assign it a price, add the SKU, put it into a category, set the quantity, etc., if I'm not going to STOCK the item. So for special orders, I like to just type in the information under "Custom Amount," but I do like to notate the transaction under "Quantity and Notes" with the title and SKU so I can look back and see what it was. I don't want to do that typing when a customer arrives, so I prefer to save it as a ticket. Now I can't do that.

Phenomenal Software, Support, and Results

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Square POS is the easiest point of sale software I've ever used. It transformed our front desk experience for both our staff and guests.

Cons: The only downside has been that Square does not currently track commissions for staff at our salon. If it had this feature, it would be our all-in-one solution.

Overall: We were able to streamline our point of sale and customer experience.

Very easy to use and great for my business!

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Offline Mode for accepting credit cards
Ability to email receipts
Ability to create and send invoices.
Clean interface and lots of customization.
Fast transactions.

Cons: No way to pay for invoices straight from phone.
No way to print invoices.
Debit cards not accepted.
Cannot use the chip and contactless reader in Canada.

Overall: Ability to accept customers Credit Cards.
Ability to see sales data.
Ability to save customer data.
Ability to send invoices.

Use square for a very small bookstore and to take credit card payments at church ans school.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Square is easy to use, reliable, inexpensive (we are Non-profit/Charitable). Has been good for what we needed it for.

Cons: Reporting is not great, intuitive or easily customized. Fees are a little high and don't see that not for profit gets any discounts.

Overall: Easy to get started with and easy to use. Looking in to something with a better rate currently, but will keep this for the bookstore unless rate gets prohibitive.

Excellent Program

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy to set up and get your business started. There truly aren't any hidden fees! Its so easy to move around in the software itself. A must have for small businesses.

Cons: I have not yet encountered a con with this software. It truly is quite easy to maneuver thru and set up.

Overall: You know exactly where your business is on a daily breakdown! The Daily sales reports are so easy to read and tells you exactly how you are doing.

Square is user friendly

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The square reader is simple to use and because of it's size is easy to carry most anywhere without hassle.

Cons: Because of the way Square deducts the fees, it takes longer to do financial analysis on these sales than on my merchant services accounts

Smart Restaurant

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I am using this software more than 1 year.
*cloud base *open ticket *pre define ticket. Easy to manage product list and manage stock very easily.free software.rasy to operate

Cons: I am using this software in portugal.in apps Lots of option available in USA but not in portugal. There is no option to make a menu . For stock count need to add composites items (when we sales burger need to deduct inventory lettuces onion ketchup)

Overall: Easy to use . Free of cost.lots of option to manage my Restsurent

Best POS I've every used

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Employees can be trained within minutes to use the system. Highly intuitive interface, great reporting. Easily hooks up to printers, cash drawer, barcode reader. Adding items to inventory is pretty painless. Compared to the other POS systems I've used in the past, this one wins hands down. I also use if for gift cards. Customer service has always responded to my queries.

Lightweight sales system with most of the features needed.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Work well overall and features are being added over time. System is stable and is fully configurable online and in app.

Cons: How the software is used can be obtuse at times. Often have to search online for how to configure a particular option. Once I know where it is it's "intuitive" but some configuration options are not where I'd expect to find them. Missing a number of esoteric features that other solutions include.

Overall: Sales tracking and credit card payments.

Very user friendly and easy to set up

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Square POS is awesome because it is customizable. You can edit your products and discounts offered so easily. We have multiple locations and we can have individual sale screens set up according to the location, which makes this software amazing.

Cons: The only issue I have with Square POS is that you cannot access everything from the app. For certain tasks you need to return to a computer

Overall: Super easy for all of our team to learn and use. It also allows us to take credit cards when we normally would not be able to.

Too easy, highly recommended

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Charging customers is super easy. I paid for the card chip reader which I thought was a little expensive, but everything else so far has been easy sailing. Not the cheapest POS out there, but it suits our needs for mobile card processing with receipts and tracking.

Great, but getting less so

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Free app, pay when you make a sale, reliability is decent, don't have to purchase your own hardware. Still a strong contender despite it's more recent frustrations.

Cons: Square has reached a point of maturation in which it's starting to feel like they are inventing new "features" for the sake of doing so (or for the sake of justifying growth to investors), instead of focusing on issues that are most commonly stated in community forums, and requested daily to devs. which would actually help lead to increased market share.

Square would rather overhaul the look of your dashboard to make it look pretty than say for instance create a method in which UPC/EAN's could be stored alongside SKU's for easy internal, and external interfacing of inventory from suppliers.

Square removed the ability to sort by "low" and "out of stock" on the backend without having email notifications enabled, resulting in thousands of needless emails yearly (which we have to filter out) where we used to be able to login, click "sort by" and see a list of what was close to, or out of stock for re-order.

Square changed it's item creation page to require not one, but two additional clicks, and increased scrolling to edit even trivial item options. This used to be able to be done in one click, and all fields visible. Also, the "Delete" button is now directly beside the "Save" button, make sure you don't click it by mistake.

Had engineers followed up (as promised) to any of the three phone calls made about these issues I would not be as harsh, but as they haven't, here you go.

Overall: We've been with Square since about 2011, and have seen a lot of changes take place over that time. Square is still easily one of the best solutions out there for small businesses that want to pay when they profit, instead of draining out to a merchant account or such, however recently it's also seen a trend towards "Form over Function" which is a bit troubling considering that it's sole focus should be ease of use by businesses for the purpose of minimizing overhead and increasing revenue.

Fantastic Application

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. Free and paid card readers. Great customer service and support. Quick deposits. Employee options. Sales tracking. Invoices

Cons: Their rates have gone up since I started using the service.

Overall: I have been using Square for over a year now for all of my customers that use card. Deposits are always fast, extremely easy to use with a lot of different customization options. Overall a fantastic product and service.

Recommendations to other buyers: Great for small businesses, I would highly recommend.

Very convenient software

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Sending invoices is really easy. You can even make customs gifts cards to offer to your customers. I would recommand this anytime.

Square helped us with our adoption!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great process - easy to use software - extremely helpful

Overall: We hosted an adoption fundraising banquet to bring home our daughter. We used square readers and Square point of Sale so we could process credit cards. WOW! It was awesome. The fees weren't too bad and the card readers came quickly in the mail. They were easy to set up and use and we had no problems with them. The point of sale worked perfectly, we entered the amount of the sale on our tablets or phones and then processed the credit cards. The money went right into our adoption bank account, so it really was a seamless process. We would definitely use them again.

Fantastic Product

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: This has to be the most convenient way to accept payment for small businesses. I just started a small business and being able to accept credit cards without all the other hassles was a huge relief. The app is really easy to use and its free to register, and the money goes right into your account. Would definitely recommend this product.

Great POS system for a great price

Jan 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use
Great for all businesses
Connects to Bluetooth recipt printers

Cons: Only works with Star printer not Epsom
No Square loyalty or Gift Cards yet
No offline more in Australia

Overall: Square is a great app with amazing features. It has a clean interface which helps a lot.

When introducing Square to one of my clients they loved how easy it was to use the app with adding items to adding and rearranging items on the POS screen. The easy to use interface was great for them as they are older and they don't really understand technology but now they are waiting tables with their iPhones. They love using the Square Referral program to get free processing with their friends which make the experience a lot better.

The cost of Square is also amazing with no monthly fees and the payment terminal. It's an amazing alternative to the banks.

The only draw back is they haven't released Square Loyalty and Square Gift Cards in Australia so it is lacking some of the most important things a business needs to grow but they promise me that we should see some progress by the end of 2017.

I love this app

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love it, it works GREAT. It informs me on new things they have coming or are offering. Easy to setup. Very easy to use.

Great POS Software with no upfront costs!

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Cost! Features!

Cons: Online Sales portal is a bit clunky and difficult to configure

Overall: This software is amazing for startups and small vendors that don't want a full-on contract like craft shows and contractors. Also great for one or two time events that you don't want to go through the whole contracting process for another payment processor.

Great system

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would say this system offers great features and they are always updating things on their system. everything you can set up from an iPad and is very quick to use. it is a bit pricey of a %, but if you look at it overall with all the things you get, it is not too bad.

Decent POS via square

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: That it is a fairly decent POS system, but lacks some functions that I need...The customer support had some dificulties helping me understand some functions as well.

Cons: The customer support had some difficulties helping me understand some functions as well.

Overall: I have been using Square POS for some time, and though it is easy to use, I have had some difficulties, as well as getting help from CS.

Square is great for a small business

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My husband and I use square in our small retail store. We have used it for approximately 1.5 years now. It is a great all in one system - POS, inventory, sales tax management, etc. I would highly recommend to any small business owner.