Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

78 Reviews
  • 4 / 5
    Overall
  • 3.9 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About This Software

NetSuite's ERP solution streamlines back-office processes for growing and midsize businesses. It accelerates business cycles, improves data reliability, and offers higher levels of service to customers, suppliers and partners. It provides real-time visibility into key business metrics for better, faster decision-making. NetSuite seamlessly ties together accounting/ERP with customer-facing CRM and ecommerce applications allowing you to support your entire business with one system.


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NetSuite Features


NetSuite Reviews

It has a lot of functions and takes too much time to customize it.

Jul 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Netsuite is powerful in varieties of functions and features. Also, Netsuite can be deeply customized.

Cons: It has a lot of functions but it's not very easy to use. Hard to customize. Expensive. Not good in shipping customization.

I use it to process all manual orders for a wholesale company

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The ease and straightforwardness of the software when it comes to processing sales orders, and the simpleness to look up reports that are already established within the system.

Cons: the different pages it creates and how much stuff you have to delete in the correct order if a mistake is made, also how you can't edit from the sales order until all the children documents are dead

Painful set up but robust software

Jul 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

It's okay - could be better

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: You are able to customize a lot of the software to cater to your needs which is a HUGE plus - especially if you have someone with a great skill set for the builds.

Cons: We use this as an HRIS system, so there are some functions I wish this software could do such as org chart creation & ease of adding multiple direct deposit accounts.

Best software ....make billing a breeze

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: The interface is very user friendly and helps make the process quick and easy. All the Bells and whistles.

NetSuite is the best accounting/program out there!!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons: It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall: Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

High quality, customizable software.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

I have worked on NetSuite implementation for several different companies.

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite can be customized or configured to handle pretty much everything you could possibly need (within reason, considering the type of software it is).

Cons: Since it's so robust, there is a lot to learn about using it. You will have to either hire someone in-house or a company that specifically works with NetSuite to administrate the software.

The best cloud ERP you can find

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons: When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Overall: Best ratio of features and price on an ERP.

Complicated with little control for the end users. Not good for sales

Jun 13, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The reporting is useful for review of sales cycles and internal information. Allows easy tracking of deals.

Cons: Its difficult for sales rep to navigate. It takes to much time to enter the information for leads or prospects. I would like to streamline that. I hear SalesForce is much better.

Very good experience. It's easy to get the inventory report quickly and to help for inventory count

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: When I doing the inventory adjustment . very easy to access and even I was the first time user. I can function very easily

Overall: I know a way easier to get my inventory adjustment done

NetSuite is not as easy to use as other similar software I used. It's difficult to create reports.

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: NetSuite is a cloud software so I can access it anywhere. Expense reports is easy to enter than other software I used.

Cons: NetSuite is difficult to navigate and to create reports. The user interface is not desirable. Needs improvement.

Loving the Net Suite system

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Pros: We switched to this system which is web based which was different than what we were using before. Processing of orders and transactions is easy.

Cons: Customization can be a bit difficult. Being that it's web based - sometimes things can take a bit longer however - it's well worth it

NetSuite Intergration Review

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons: Like I stated before the most used pages are hidden in the menus.

Overall: To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Recommendations to other buyers: Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

Not for the feint of heart but very powerful

Apr 12, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Power and flexibility.

Cons: Complex.

Overall: If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Recommendations to other buyers: Best to have a consultant or NetSuite partner help you with the implementation.

NS Review

Apr 12, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many different functions

Cons: Not user friendly

Overall: Netsuite has a lot of really valuable functions. The huge drawback would be that it is not user friendly at all. Once you become trained in it's functions, it does have a lot to offer.

Good product, hard to find information

Apr 03, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
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Extremely
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Pros: Fast

Cons: Easily get lost.

Overall: I like the product, it is very fast and easy to use once you find the information you're looking for. Finding that information an be the hard part. Some screens you expect links to related information and they're not there. I get lost sometimes.

NetSuite is the only full performing ERP/CRM in the cloud.

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: NetSuite meets all expectations. Whether it's a simple "financials only" implementation or a full blow "entire enterprise with many modules" play, NetSuite fills the needs of most any small-to-medium business looking to either transition from an accounting-only platform or to grow to a centralized data platform. In addition to being a world class SaaS solution, NetSuite is also a quality PaaS solution as qualified configs and customizers can create custom functionality via fairly simple code.

Amazing ERP Solution

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Fully customizable to the business needs!

Cons: The learning curve could be a little high, but once you learn the basics is super easy to use.

Overall: I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Recommendations to other buyers: Just amazing!

Accounts Payable Review

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: N/A - Haven't been using it long yet

Cons: N/A

Overall: It's a good product for business. I would recommend this product to anyone that has a small business

Recommendations to other buyers: Always research and learn the software before purchase

Not so great product

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: There are plenty of limitations. Customer support isn't usually helpful. Sandbox refresh is painful. Has got APIs,but very less/unclear documentation.

Not a bad product but extremely slow

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use Netsuite to manage our client database. My particular experience with it is in the import and export of contact lists and product lists which can often be time consuming as the program often tends to run slowly; however, once we get past that it seems to function quite well.

Everything in one place

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

Cons: The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.

Overall: Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).
Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.
Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.

Very Robust

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Reporting

Cons: Can be difficult to navigate

Overall: Transitioning from QuickBooks, NetSuite is a more robust platform. Will need some time to learn how to use all the features.

Recommendations to other buyers: Enroll in training

Great product!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product has made my life so much easier and is very easy to use. I love it and guarantee you will too!

NetSuite works for me. I would recommend it to others..

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies, unfortunately, get a 1 or 2-star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

NetSuite worked for me, I would recommend it.

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies unfortunately get a 1 or 2 star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

Great for processing purchase orders

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Netsuite to process POS. It is a solid application and is very user-friendly. We like that it integrates with other platforms easily. It has really helped our team streamline the ordering process.

I like this app as it was so easy to use!

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like this app as it was so easy to use and pretty much runs itself! I use it in my office for inventory and processing, orders. I have saved a lot of time and believe I made a great decision by choosing this. It took me some time to get it all rolling, but now it runs easily. I had been previously using QuickBooks, and I feel this was a great upgrade. A few cons: hard to customize individual items, but I learned to work around it.

Great Software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NetSuite is an American cloud computing company that sells a group of software services used to manage a business's financials, operations and customer relations...This is awesome for anybody....They even help to your needs...

Really like it.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Really easy to use. User-friendly, which is a plus with any type of software. It worked great. The features and functionality were great too.

NetSuite is customizable, easy to use, and increases our profit margins. Highly recommend.

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small start-up company with projected revenues of $3m in year one. Because we are small, we didn't want to have a full-time IT analyst yet, so we invested in having the extra functionality of NetSuite to tie our customer and marketing activities through to our financial results. We use all of that data along the way to gain business intelligence about our market and our customers. Using one system means that we can easily cross-train, share best practices and minimize our training costs. With NetSuite, we are able to keep our costs of system administration down as NetSuite provides us a front to back platform.

Buy this product

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Highly recommend this product! Very good customer support and fantastic value for the price! Overall quality was very good.

This is great.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great thing. If you haven't tried it then you definitely should. This is something you don't want to miss.

Geat software to help manage your business

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is very user-friendly and perfect no matter what size business that you have. Customer support is super helpful. Try it you won't be disappointed.

Amazing company!!!!!

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I was so happy to receive this service!! It exceeding all my expectations. I had worked with them and was a wonderful experience.

Great resource!!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Was easy to use, prices are comparable, great resource for online!! I would use this again and recommend to family and friends!

Great Product

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This helps me with everything I need in my business. It's very user-friendly and eliminates too much effort.

Potential Client Review

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used this software in a trial period in order to research our options for administrative software suites, and I can say Netsuite is very user friendly, intuitive, and well supported. Having a cloud based software is nice when IT is tied up working on other projects, all that's needed is a quick call to support!

Excellent

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had great experiences with them, and recommend to everyone. Don't hesitate to recommend them to anyone! We recommend to everyone we know!

Ease of use

Dec 13, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Love my experience. It is a great software. It makes it easy for me or anyone in my family to do our business related stuff. Thanks for all u do!

NetSuite Review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has been a really good switch for us for the most part. There is still some functionality that we were not really trained on that i a little hard to figure out but with enough research, you can get there. The support is a little rough. When you get a ticket put through, they are really helpful but you can only have a few people on the list that can call in. If you are not on that list, they will not talk with you about anything. That makes it hard to get things resolved if you are not one of those people. Other than support, I have really liked working within NetSuite

Review for Netsuite

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Netsuite on a daily basis and love the product! Everything is really easy and very forgiving!

Great ERP System

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the ease of Netsuite, it's way better than our last ERP system. Netsuite is very forgiving and easy to learn and use.

User friendly software

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a really easy to use and simple dashboard that saves tons of time and is pretty efficient at its job. It provides comprehensive features to manage financial transactions.

Finance - processing of all company sale orders

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Enjoy the user-friendly and creating what works for us. We can adjust the portions that each department needs to use and see. It is so good to not have too much for each department.

Netsuite is pretty good

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It gets the things done that we need it to, but navigating isn't always super easy, and it isn't fast

Used NetSuite to produce Financials

Dec 11, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Likes Best
Very customizable and flexible to suit the business needs.

Likes Least
The price. Very expensive but you do get what you pay for.

Recommendations
Make sure the needs of the company fit this software. It's a very robust system so not needed if your business model isn't so complex.

NetSuite - Excellent Accounting and ERP Solution!

Dec 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros: Ease of use, reliability, cloud-based, minimal IT staff required, rich features and functionality, solid controls, responsiveness of NetSuite professionals, additional software that can be integrated.

Cons: With power and control comes complexity at times: controls are achieved by approximately 4,000 "permissions". These can be a challenge for new users to configure properly.

#1 I recommend

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: This software has made a name for itself. It really is a great product for ALL business types and sizes. Incredibly easy to use, has all the features you would want.

Great Software

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Netsuite has really helped our Accounting team as our company grows. We outgrew QuickBooks and chose Netsuite as our next software. The implementation took some time, but now that it's up and running the features are great. Reporting is much more robust and customer service is helpful when building custom reports.

Awesome System!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has recently switched to NetSuite and so far, this has been the best software we have used. In previous jobs, I have had experience with AS400, Quickbooks, Peachtree and other software programs. NetSuite has been the easiest to use and definitely will grow with your business. We highly recommend it.

Great accounting software, but must have good amount of knowledge to use.

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: There are a number of things with this software that makes it extra useful. However, many basic things require a good amount of knowledge in order to use them. Support isn't always so helpful and a few of the bugs I have encountered I have just had to accept as part of the software, as the issues have not been addressed. But all in all, must better than the old accounting software we used.

Netsuite review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots of features

Cons: Hard to set reports. Expensive. But tech support will help; Would like individual training on accounting areas

Overall: I am a bookkeeper. Some features need to be added like reconciling the balance sheets accounts. But overall the software is powerful. One CFO said that for all that it does you do not need a full time IT person to manage it like other platforms

Product Review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The system generally works really well. There are times where the layout makes it difficult to find things, but other than that, it's a great tool to have.

NeSuite does what it needs to

Nov 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I haven't seen many errors happen via NetSuite

Cons: It is easy to make errors yourself since there is so many manual entry points

Overall: I feel that NetSuite does what it is built for but it is very manual. You need to have an admin title in NetSuite to be able to take shortcuts which can be an inconvenience to many. The interface is not that great but again, it does what it needs to.

Recommendations to other buyers: Make the interface more user friendly - if you are not in the system a lot, it can be hard to decipher where certain things are located.

Not a bad product for international accounting

Nov 10, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: International currency exchange is automatic

Cons: The time need to get it set-up

Overall: Once you get it set-up it is a good product for international accounting. It does take a lot of time for the initial set-up, but if you purchase the unlimited customer service help, you will get there. Once you have it set-up it is very easy to use. I would not purchase this product if not an international company. It would not be worth cost due to other software products that are available in today's market.

Easy to learn without training

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: training to use the application is not necessary

Cons: some of the links seem repetitive

Overall: I have used Netsuite while working at my current position for almost a year now. Training to use this application is not necessary as anyone can easily navigate through the system fairly easily. Easy to see where paycheck history is stored.

Recommendations to other buyers: no comment

Robust ERP system

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust feature set

Cons: High implementation and platform cost

Overall: A robust ERP system that meets most of requirements. I've been in organizations that swapped out existing systems and in orgs where we upgraded from Quicken. In both situations, Netsuite was able to satisfy our requirements.

Second Time With Netsuite

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is my second company using NetSuite. When selecting an ERP for my current company, NetSuite topped the list and was eventually our final choice. I love the ease of use and the fact that it is all web based. I can even approve or create transactions from my phone. It is on the pricey side, but is worth the cost.

My own personal playpen

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: NetSuite was fun for me as an Ops person since it has so much functionality that allows you to code or create nearly anything you want.

Unfortunately, the interface is something to be desired. Because of this and its usability, our Sales team didn't take to it very well, and we ended up moving to SFDC.

However, we are still using them for ERP as that's their strong suit.

Recommendations to other buyers: I'd recommend them for Finance, but only for Sales for smaller salesforces or for companies that greatly value their finances being tied in to sales all the way through seemlessly (sort of).

Good accounting software

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like NetSuite a lot. It has a lot of features and most features are easy to use. There are a lot of additional features that are hard to use but if you spend the time learning it, it can be valuable.

Not a great ERP

Oct 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Not very user friendly and the customer service we received related to HR functions hasn't been great.

Overall: The organization I work for implemented NetSuite about 5 years ago and it has fallen short of our expectations.

Recommendations to other buyers: It's not an end to end HRIS so it does not meet the needs of my team.

Netsuite for small businesses

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: User for 10 years, works great, UI is awesome, everything is where it needs to be. Less clicking buttons and love the tab based layout.

Netsuite not a good product overall

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: in cloud

Cons: worst customer service

Overall: customer service is not good at all , there is lots of delay and pushback from the Netsuite for anythign you ask for

Recommendations to other buyers: customer service is not good and they are not as good in the service industry

User interface needs improvement.

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Bad search engine.

Overall: Please make the search engine for Purchase orders easier. When looking for past PO's it would be nice to a search engine that doesn't require certain fields.

Good Product

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using this application in our finance and worth to rate the product & support.
Good product ,easy searchable,upload,download documents,track the payment,its history etc..

great platform

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: netsuite is a great platform for managing our companies finances. i would recommend them to anyone.

The reason I moved to SFDC

Oct 04, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Pros: I had it when I got the new job

Cons: Everything

Overall: They had a more robust offering that could integrate with other platforms and their price was more competitive.

Recommendations to other buyers: Good thing you sold to Oracle

NetSuite by Cheryl

Oct 04, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Netsuite is behind the game. They are not innovating, their CRM product is a joke. If they want to stay competitive they need to innovate, or at least catch up with the market.

Since 2009 nothing but issues

May 16, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Our implementation was incomplete leaving us having to pay new developers to fi serrarra constuling was arrogant and sloppy. And with netsuite lack of customer service we spent years in private contracts with their development partner Aminion was and still is fantastic....but not cheap: here's a real stat for ya...switching from Netsuite ecommerce to shopify we was gains of 25-30 monthly. Netsuites templates are old and ugly and if you want something done right just do it yourself because they will over charge you and deliver an ugly product mo the past delivery. I'm celebrating my last few contractual weeks on this platform the gave up on small business. Bright pearl. Zoho. Full cycle light....the list goes on and on for better solutions at half the cost.

Strong Small to Mid-size Business All-in-One Productivity Suite

Mar 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed.

Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended.

Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.

NetSuite helped us move to a constantly evolving ERP platform.

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Bi-annual updates to keep the technology current, application is intuitive and easy to use. Information is easy to find within the application and the ability to image support and tie it back to a transaction provides ultimate benefits for audit and control environment.

Cons: Application becomes challenging to use for large volume transactions. Saved search capabilities can be limiting and challenging, phones support is much less responsive and more challenging to use then online support.

Order Management and Accounting

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We primarily use Netsuite for our Order Management and Accounting (AR/AP, Vendors). Overall the product is good, however we (when I say we, I mean my company) made a large amount of customizations. NetSuite has been able to accomodate them, however our Warehouse Magament site is struggling.

NS has a great product to offer, but my recommendation is - try and use the out of box features as it will handle the bulk of your processes - also, if it doesn't I would change your internal process as NS follows business standards.

If you choose to make changes - I would go with a NetSuite partner - not a random 3rd party copmany that does not have expierence and is only looking to make money.

Great system

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I currently work for a startup company in the tech / healthcare space that relies heavily on NetSuite. From the time I started using this system in January of 2015, I have been very impressed with with user interface and tools it has provided us to improve our AP and AR processes.

User Friendly

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many different accounting softwares in the past and NetSuite is by far the easiest, with the best customer service. The capabilities are endless on what it can actually do.
It supports many different subsidiaries and gives you vendor payment information in the natural currency as well as in USD.

Great product! Especially with use of multiple, international entities.

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: PROS:
- The interface is quite user friendly and there are many features that I've always wished for in prior accounting systems.
- I am a big fan of customization within the product for my and the companies needs and NetSuite provides for this on many levels.

CONS:
- Due to the vast possibilities in customization, it is not always immediately intuitive how to make the changes that I am looking to do. I've found the help documentation to be helpful most of the time, but there is not a document for every feature - that would be impossible!
- The ease in manipulating data within the reporting features is not a simple task.

I've made use of third party companies to assist with my utilization of NetSuite and I have no problem with this at all.

All in all, this is my most favored accounting system to date from about 10 years of accounting experience.

Publishing company (MAC). One stop solution, flexible and powerful. Been great for our business.

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros have been its adaptability, its powerful search and reporting functions and the ability to engage all staff in its usage. Being MAC based here the ERP options were somewhat limited. Also the Suitetalk functions and connectivity to other parts of the business.

No major cons. Would recommend this software.

NS does all that we ask it to do

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using NS for 2 years. The product has been able to measure up to our expectations and been able to work how we need it too. The implementation team was fantastic and without them we never would have gone live in as quickly as we did. We have been able to customize the product to fit our needs. That is also a con as well, the system is hard to customize without the help of the implementation team. If you are going to use it straight out the box it is great, but getting it customizable takes quite a bit of time. Once we accomplished this it works great. I would recommend this product.

Excellent service and Friendly user.

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is one of the best and the service and customer service are great. I really like the friendly user and that we can log in anywhere as long as there is internet.

Very easy and friendly user. Great to keep track of notes an records.

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We been with Netsuite since 2008 and we are very satisfied with the service, always innovative and the ease of use is excellent. The quality and system always works perfectly.

Friendly to use and pretty much able to run most reports needed for anything.

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: While NS is quite easy and friendly to use, some of the features are hidden and hard to find.

Easy and Powerful

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I was completing my MBA, I interned at an large technology firm that used Netsuite to run their core business operations. During my 4 month internship, I was placed in an couple of different divisions (Finance, Customer Service and Account Management) and I got to use Netsuite quite a bit.

The interface is easy to use, provides great visuals and is flexible enough to accommodate fringe cases for invoice and order management. Overall, I was productive quite fast and the learning curve was minimal.

Cloud based ERP

Jun 27, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a user of NetSuite for 3 years now and like the true cloud based principles it obeys. Response is always good from their support team and the two updates a year always add great functionality.
I would thoroughly recommend the software for all sizes of business!
Will

Flexible ERP System

May 29, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have worked with other large ERP systems in the past. Comparatively speaking, Netsuite is very flexible and easy to customize. Our instance is highly customized and we're still able to easily support and upgrade twice a year with minimal issues.
My only complaint recently is minor performance issues; which I know is a current focus of Netsuite's.

With Power comes Complexity....but NS manages it well.

May 02, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The learning curve is steep but the functionality is very good. I would recommend associating with a local NS specialist b/c it is very time consuming if you try to customize by yourself with support. Everyone once a simple software program that will do exactly what they need it too...only problem is that different companies need different things. NetSuite can do MOST everything but with that power comes complexity. Sometimes too much...it would be nice if they could bury most choices so the menu's weren't quite so over whelming....like do we really need a drop down for 50+ date ranges (except the one you need!)? That said, comparable systems are complicated and often can't do what you need them to do. I do like the web-based platform. It's much more forgivable that peer systems when you make mistakes but not nearly as forgivable as the 101 GL software's on the market. Conclusion solid 4 out 5.

NetSuite integrated solution

Apr 29, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: NetSuite is a great ERP for running your entire company on. The integration between the front office (CRM, quoting, marketing, support management) and backoffice (accounting, project management, inventory) can save a tremendous amount of time by eliminating duplicate entries and providing great insight into your customers.

The platform is extremely flexible and uses standard technology like Javascript to customize.

Over the years the product has become more complicated as a result of adding in more modules and features, however once implemented and trained the ROI should be realized quickly.

Concept's review

Mar 17, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros include Netsuite's powerful capabilities, ease of use and frequent updates. Con is pricing as it is somewhat expensive.

Overall, excellent product (you get what you pay for).

Netsuite is Great!

Mar 17, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We switched over to Netsuite in January of 2013. It is a great system. I have used quite a few (Oracle, SAP, Microsoft Dynamics, and many a home grown system) and I would tell you netsuite is better than them all. It is easy to make changes, easy and straight forward to use, and the reporting capability is very good and very flexible. Over a year later I still see tons of opportunity to improve our business and cut costs by going further with Netsuite.

NetSuite for Small Business Application

Mar 17, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our company has been using NetSuite since 2011, when we first formed our organization. We have found that the user interface is easy to use and simple to train on when bringing in new hires. The transparency of the system allows us to track the complete process of an order - from the point the order is physically taken until the package has been delivered to our client's office, allowing us to offer supreme customer service. In addition, from a sales stand point, NetSuite can tell our managing partners how the company is trending in regards to total dollars sold, products sold, inventory levels, and how target market areas are performing. With NetSuite, our company has been able to grow from a small garage operation to now residing in a warehouse and office space, while growing our sales over 100% in the first two years.

Overall a great asset for us!

Mar 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

NetSuite ERP

Sep 30, 2013
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Its highest asset is its ability to service all aspects of the your business in one package. From the initial CRM and Sales management to project workflow and resource management to billing and all financial reporting. You have the ability to see these touch points historically as they occur and through KPIs. Scripting can be used to customize any data or reporting needs. Some needed enhancements include: ability to generate PDF forms on project records, ability to generate overall project profitability that includes labor and out of pocket costs in one report, better integration with outlook email and calendar. Currently without NetSuite we would definitely require more staff to process requests and address our day to day needs from our internal clients.

Netsuite on the Go

Dec 14, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use, Flexibility, Customizable, Ability to perform your work duties even when you are traveling outside the country, Professional.

Cons: Having to pay extra for the new Suite Commerce platform (that should come as an update that is included in your cost to begin with)

Overall: I would highly recommened Netsuite to any company large or small as I work out of a home office and travel very often. With out Netsuite I could not do my job where ever I am. With the ease of use and the flexibility of Netsuite I can also do real time sales at tradeshows no matter where they are. Netsuite has been a valuable addition to the company that I work for that I don't think any other software could accomplish. It sure makes my life a lot eaisier.