Who Uses This Software?

Over 2 million marketers at 150,000 companies around the world trust Campaign Monitor for simple and effective email marketing that delivers results.


Average Ratings

199 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Pricing Details
    Plans start at $9/month with 24/7 support.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Campaign Monitor
  • www.campaignmonitor.com/
  • Founded 2004
  • Australia

About This Software

Sign up for free and start creating your first email immediately. Create pixel-perfect designs with our drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails. Design beautiful, branded, and personalized emails with our email builder that look incredible in every inbox, on every device. With our list management tools, you can manage your subscribers with ease and build segments based on your own criteria.


Spotlight_media_placeholder

Campaign Monitor Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Campaign Monitor Reviews

Easy to use product with excellent options

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

Cons: The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

Overall: Easy to use professional product.

I've used Campaign Monitor for many years & decided to use it in my current role, as the best sol'n.

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's cost effective for small mailings. It's pared down style make it easy to use - there are no distractions!

Cons: WYSIWYG editor could speed up content editing.
Apparently I need to write more text in this field, but can't think of any more cons. Enough text now.

Overall: Cost-effective, straightforward.

Easy to use and they've thought of everything!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The built-in list management and report systems are top-notch. You could skip Excel entirely if were so inclined.

Cons: There are a few operations that I wish we were able to do in bulk like copying emails and deleting lists.

Overall: We save tremendous amounts of time and energy by designing our emails and generating our lists and letting Campaign Monitor take care of the rest.

A fantastic tool for email marketing

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Australian Made. Easy to use, lots of features. Constantly being updated with new and useful features. Amazing support - patient, friendly and knowledgeable.

Cons: Email editing tool has a few UI niggles and could do with a few fixes, but doesn't all software?
Could always be cheaper, but couldn't all software?

Overall: Great insights into the success/value of my email marketing

World-class Customer Support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the fact we have the ability to offer a white label solution to our clients and can manage all of the accounts from one log-in.

Cons: There are no real cons to this software, its a great solution. Perhaps if I had to find something I would say that the having so much functionality can be difficult to get to grips with. That said, the functionality is a good thing so its not really a 'con'

Overall: Allows us to offer additional services to our clients

Easy and effective email marketing

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great, simple and clean templates for immediate use. We can import our campaigns created in HTML that we used to send to our customers, The survey option it's a great option to insert in our campaigns

Cons: The support for basic account it´s only by email phone . The price is high if you have few emails to sent.

This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)

Jul 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier

Cons: The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.

Overall: Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration

Love it!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Powerful analytics, easy to use email marketing program. Coming from Constant Contact, I feel it is more robust and an email powerhouse.

Cons: I wish they had support or a paid email campaign program to help SMB and those who need or want some assistance.

Overall: Email analytics and email automation.

Fairly easy product to use immediately.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: To get started, it didn't take a huge amount of training. Granted, my first attempts were somewhat limited.

Cons: Sometimes feel like the editing features are somewhat limited. Understand this also makes the product easy to use.

Overall: Easy publishing software to get started.

Good and looks professional

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use in general but takes a while to understand. Like if you go back looking for remplates, irs not intuitive.

Cons: Depending on subscribers, it can get very expensive. The billing is difficult to understand. You get billed twice a month. Be careful to manage subsribers

Always easy to use and feedback on queries is fabulous

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled. Circumstances often change and a re-write can be a necessity!

Cons: I would like to be able to customise my eflyers a little more than is currently possible. I have downloaded an HTML template but I am still restricted with what I can alter in design terms.

Piece of cake

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the drag and drop functionality on editing an email. Also, the segmentation functionality is great and allows marketers to be specific and stop spamming people. The software is very user-friendly., even juniors in the team can figure out how to use it.

Cons: Could be easier to edit imported templates. If you import your template you can only edit on the HTML code

very good.

Jun 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: we like everything, how to create a campaign, it is easy to handle, nice templates, overview, world map, easy working with the system.

Cons: I cannot tell you this, sorry...no idea as all is ok and working very well. a bit too expensive if you use only one newsletter per month.

Campaign Monitor is the original mailing list innovator

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: When a company pays attention to design and usability its a clear sign that they care about how well their software works. CampaignMonitor is that kinds of company. I've been using their services for nearly a decade and they never seize to amaze with the quality of their features.
CampaignMonitor is very easy to use, both for creation of campaigns and for checking stats.

Cons: The price tag to check how the email design will look in different email clients. It would be nice to have this as a built in feature.

Overall: Want reliable and easy to use (but very powerful) email delivery service - then CampaignMonitor is a safe choice.

I have always used Publisher but I was introduced to Campaign Monitor and I just love it!

Jun 10, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes me plan ahead and think. I have to be patient....and when I am it works perfectly and does a great job.

Cons: I cannot get my font size any larger than 16...I have clicked and clicked to no avail. I would like subscribers to be removed and not charged for once they have bounced and unsubscribed.

Overall we are quite happy with Campaign Monitor

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found Campaign Monitor to be generally intuitive to use. Initial challenges in setup were overcome quite easily. Reasonable range of Do It Yourself templates that are customisable. Campaign Monitor has help information to guide operator of the S/W

Cons: Have trouble inserting Pictures into an email and have to structure the communication to add any pictures at the bottom under the text

Excellent customer service

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, very adaptable to different client needs, set up really well for organised isatio a, individuals or small consultant agencies like me

Cons: Some of the invisible formatting can be vexing, for example heading sizes can slip into paragraphs and you can think its fixed on preview but it shows up again in test emails, or, worse, the real thing.

Great service, I wasn't expecting to get so much support at this price.

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use once you did a few campaign. The look and automation (responsive) is great. I like to have a tab in my CRM also.

Cons: I would like more automations with my CRM Salesforce, like updating a member in a list when I creat a new lead.

Easy to use- great results. Help desk exceptional

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for a novice like me, yet results look very professional. I look forward to developing my skills further.

A worthy provider in a sea of wannabes

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Campaign Monitor has always been top notch. We've been using it for 10+ years now. Nearly any complaint I could drum up about the service is easily explained by the fact that they take email sender reputation seriously. Initially, we had to undergo a manual review before being allowed to send to lists over a certain size. We also have to jump through a few hoops to send from any given domain, which can be troublesome for domains that our clients own (for which we cannot request DNS changes).

Perhaps the only feature which hasn't evolved over the years that should have is the campaign preview functionality. You're allowed to send a manual preview to up to 5 users (manually entered). You can do this indefinitely, but it's not conducive to say, sending to a client seed list for preview across various depts. The only other option is to send an actual copy of the campaign at $5 + $/recipient. Not a huge deal breaker until you have a picky client and have to send 3-4 previews.

Overall though, this is a small blemish in an otherwise fantastic tool. The company clearly values UX simplicity and usability over feature bloat and getting started couldn't be easier. Give it a shot for just a few cents. What do you have to lose?

Great Product, Great Service

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign monitor has been an awesome tool to communicate . It's a simple to use, great value for money wand backed up by outstanding customer service and support.

Incredibly easy & effective blast emailing system

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I didn't know where to begin....Campaign Monitor gave me professionally designed tempates and tools to make me look good with my leads, etc. Great tools and filters and results on who clicked and what they clicked on so you can follow up with warm leads. And the A/B testing on a portion of the email blast is great for increasing your opens 20% easy. Great tools!

Simply the best

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For nearly 7 years I have been using CM for all my clients - of the companies I worked for, as well as my own business. In terms of functionality and versatility on EDM CM is in its own league. They're one of the few genuine companies out there always trying hard to find room to improve their software and customer services. Such relentless effort is a great encouragement to whoever works in the digital industry - you cannot go wrong if you're customer focused!

Love Campaign Monitor. Best Email platform I have seen so far!

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very intuitive and ease to use setup.
Features I have not seen with other email systems at extremely affordable pricing.
Amazingly elaborate and swift response to questions.
Thank you so much! Great value for money and awesome support!!

Campaign Monitor are leading the way

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed to set up a complex automated email journey and Campaign Monitor was the only system that was up to the job. I was able to use built in features throughout, and create a highly bespoke experience for my customers, without any need for coding; this was important as I didn't have budget for a developer or consultant to set up a system for me. I'm sure it could still be made a lot easier, but I think this is just the start and look forward to seeing how the system develops. When I needed help along the way the team were extremely quick to respond and took the time to understand my specific technical questions, rather than just sending back a stock answer - overall extremely impressive.

Awesome technical help defies the laws of physics!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We sent an email blast with a wrong Contact link. Seemingly, against all odds of both physics and law enforcement, Breetel, one of CM's tech crew, was able to change the link in an email that was already sent out! Kind of a minor miracle, actually: that an email sent with a wrong link, now magically has the right link. And it avoided making us look bad in the eyes of our client. Not that we weren't fans of CM before, but are even more so now. Oh, and of course, we're also card-carrying members of the Breetel Fan Club. That is all. Thanks!

You're simply the best

Mar 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Better than all the rest. Better than anyone, anyone I've ever met.

Yes you are awesome. Thanks for jumping to my aid.

Fabulous personal customer support

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's not very often that I need support from Campaign Monitor, thankfully! But on the 2 occasions I did, they replied within 24 hours....even on a weekend!

And it was a real human who replied, not an automated troubleshooting bot.

It felt great to know that even though I am a client without a mammoth list, I still matter :)

Thank you!

Great support from Campaign Monitor

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have to sing the praises of the support team at Campaign Monitor. I have always received a prompt reply and useful advice and given real help. The support is very important for me as we do not have technical staff here in the office. Well done and keep it up all of your lovely people!

A go-to winner

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great functionality, easy to use (very intuitive) and set up, and to grow and develop email marketing programmes. Very impressed by the Automation functionality which is streets ahead of other products on the market at this level and price point.

Always good

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use. Good automation features. Inexpensive. Excellent service. A great alternative to Mailchimp (I've moved most of my own and my clients' email marketing to CM.)

Consultancy services from Campaign Monitor in the short term?

Feb 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: By not having the internal direct marketing and html expertise, we rely on our advertising agency to create emails and newsletter templates. Ideally, we would have preferred to work directly with a Campaign Monitor account manager to implement our customer marketing strategy and action plan.
Paid consultancy services, from a basic level to a full package (incl. segment + campaign definition and set up; email & enews creation; ongoing performance reviews and recommendation action plans), would be very useful to us and other businesses lacking the expertise internally.

We love it!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched in 2014 and have been working with Campaign Monitor (CM) ever since. We started several times to connect it to our CRM, but never finished it. We also almost switch to Mail Chimp because there is one specific feature that would help us save time and money considerably: TimeWarp.
Rumor has it that CM is working on a similar feature. The customer service is more than excellent and the addition of new apps make some of the connectivity so much easier.
This year we will also start implementing the new automation features.
The most valuable feature of CM is that anybody in the team can edit content and send it out to review. Saves us a lot of time and man power and removed our web designers from the message creation process as a bottle neck. Keep up the good work and lets timewarp soon!

Awesome Service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Campaign Monitor for the past 4 and half years and I really glad give my 5 star for them. They always did a great job, in terms of their system functionality and customer service.

Great campaign software

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using CM for years now. It's extremely easy to upload your own templates and easy for someone else to edit or add content to. I've used a few other campaign software companies and CM is by far the easiest to use and campaigns look great!

Thank you to the support staff

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'd like to recognize the support staff for her quick and helpful response to a question I had regarding printing newsletters created in Campaign Monitor.

Great Email Marketing Resource

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Campaign Monitor for quite a few years now and have nothing but good things to say about it! Everything is so user friendly and self explanatory. It's simple to create a professional and clean email campaign. There are templates you can use, but if you want to customize the template a little to fit your company it's possible and easy. I can create a campaign so quickly and get the word out that I need to. Uploading email contacts is easy. My favorite feature is launching world view once I have sent a campaign. I am able to watch a map that pops up who and where is opening the email I have just sent. It's a fun quirk that is also useful. I highly recommend Campaign Monitor!

Really very happy with Campaign Monitor

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've changed business several times but never from this provider. I really like working with Campaign Monitor.

Newbie experience with Campaign Monitor

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose Campaign Monitor over others due to features and price points, given my org is <500. Customer support is responsive and informative. Import is great for all the extra fields we need for segmentation. Templates helped me get communications going in no-time. Analytics helped clean up our original list we imported and validate reach and reader preferences. The campaign builder is intuitive.

Great Customer Support

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed some help in removing an image from 3 of our sent campaigns. Wrote to the CM support team and they got it done within a few hours! Great response time! Thank you.

Excellent, professional service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From template creation, to user interface to customer service, Campaign Monitor is by far the best email service provider available-- hands down!

Campaign Monitor switch

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Hi, we have just had to switch to a new email service and have chosen Campaign Monitor. We are still in the process of setting up our account and doing test sends but so far my experience has been that although it might not be as intuitive as other systems, the support staff are excellent at answering queries and very prompt. Also like that it's easy to upload one off databases from our CMS system without needing complicated opt in processes.

Customer support assistance with problems

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: On two occasions I came across issues which needed to be resolved. The first one was very urgent and I had not only a response in a very short time, it also advised the issue was resolved. On the 2nd occasion it was not urgent, I still received a very fast response which offered advise on how to solve it. It involved updating the DKIM key for our domain and rep offered to set up the new key and send to me. As it turned out our supplier was not familiar with the new DKIM set up therefore I took up rep offer and had the new key virtually by return email.

Experience on my latest campaign.

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used one of the templates for an announcement to our clients. It was relatively easy to use one I understood that there were spacers (hidden until you clicked on them) that controlled the size of things. Once I figured out the rules the rest was easy. Importing email addresses was simple. The data received after the campaign was sent was interesting and informative. All in all a great experience for very little money. Will use it again...

First impressions

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My rating for the Overall quality and Features/Functions (i.e. how it has helped us) is a guess because I have only just started and do not have enough knowledge to answer (but I had to give a star rating).
What I can say is that it seems to be very easy to use with very good instructions. Also, I sent a question regarding permission to email and opt-in. I received a very helpful answer back within 12 hours explaining exactly what I would need to do to be able to use my current customer list for sending out a monthly newsletter. I am most impressed.

Great customer support

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use CM at our agency for all our eDMs and newsletters. Very functional, good UX. One tip: suggest adding an undo function to the editor. Customer support is fantastic. Definitely recommend.

A fantastic piece of business software and excellent support.

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have just started using CM and I am extremely impressed with it. Its capabilities are extensive, but it can be 'started simple' to get things running before the mores advanced capabilities are used. I absolutely love it and setting up campaigns and designing tailored mailshots could not be simpler. Support from CM is excellent too and by far and away the best I have ever seen online. I highly recommend it. John Bates

Great software and even better support

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Campaign Monitor for a couple of years now. I like how CM lets you manage lists, enables you to make segments and gives you insight in who is clicking what. I am not an expert user by far so I couldn't tell how A/B testing or other advanced features work, but the templates combined with you're own creativity should be plenty to make a great newsletter for any occasion of organization. The one time I have contacted support so far, I received a swift, helpful and very friendly response. I'd definitely recommend it.

Full featured email solution

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great interface, easy to integrate subscription box code into any template, can host a bunch of different lists and manage different business campaigns.

Cons: It's a bit expensive.

Overall: Even though it's not the only system I use, Campaign Monitor is really nicely designed, and has everything that you'd need. I like it more than Active Campaign or definitely more than Aweber.

You can set up transactional emails that go out based on what your subscribers have done or have not yet done, plus other automation types.

The newsletter builder is pretty beautiful, too, so it works well for a newsletter to your subscribers.

What originally drew me to Campaign Monitor was the subscriber box designer, which allows you to add the Campaign Monitor code to any website template so that you're able to have an attractive sign-up box on your site that fits the overall look of your site. Not all systems allow that.

Recommendations to other buyers: They have a plan that is not a monthly charge, and you can pay per email sent out, which is great if you're sending out low volume or infrequently. That plan is also awesome if you're just needing to store email addresses, like for a pre-launch waiting list.

Campaign Monitor

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having tried a couple of the major competitors, Campaign Monitor is a breath of fresh air. Easy to use and customise, the back end is intuitive, the testing quick and easy and the real-time reports are addictively interesting. Any time I've had any issues, the support have been brilliant, efficient and friendly.

Support & Service

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Have always received fast and helpful feedback from the team. Fantastic company, easy to use software and effective at what it does.

Great Customer Support

Jan 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I contacted customer support Saturday about applying for integrations. The representative sent me a prompt response. I didn't expect to get customer support during the weekend but I did. He was very nice and really helpful. I'm impressed. Thank you

Streamlined email campaigns

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Their automation is great and by far my favorite thing of the software. I haven't used any of their email templates, though since I just import my HTML emails into the software.

Excellent service and overall experience

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign Monitor is extremely simple, uses HTML or from scratch designs, allows templates edits, and most of all have a human customer service/help desk! Those guys have been extremely responsive, with warm and effective advice, I recommend CM to anyone!

Excelllent Customer Service- Exceeded My Expections

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 24 hour support even on holidays. As a real estate agent, implementing marketing campaigns to reach my audience is critical. Over the holiday weekend, I was having some issues and they offered a seamless solution so I can expedite my campaign on time go above and beyond the service I have received from other software providers.

Great Client Service Support

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign Manager has a great client support team that responds in a timely manner with detailed instructions.

Exceptionally easy, nice templates, great service, good value

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just submitted my first help ticket and had a resolution in 3 minutes. What AMAZING customer service!

I have been very happy with the tool's capabilities for formatting, etc., integration into SalesForce (is okay), the cost per email without a monthly contract is a very good value for us. I highly recommend Campaign Monitor for occasional email blasts to your customer base.

Long term of CM

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Campaign Monitor to send my art gallery's emails for close to 8 years. When we launched our new venture, itondo.com (an augmented reality art marketplace app), we naturally went with CM for those email too. It's a great product and easy to use. Plus it's robust across many devices. The analytics are great, too. I've never felt the need to change to a competitor.

Couldn't ask for more

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I send out an occasional newsletter, quite simple, and the templates provided are useful and easy to use. But as normally I don't do a lot online I have needed help figuring out a couple things. The people at Campaign Monitor's Help are fantastic: everything explained with perfect logic and clarity and friendliness.

Solid, easy to use, analytics interface could be more robust/usable

Dec 12, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Using Campaign Monitor is pretty easy, and the site generally works really well. I do with that the analytics functions offered a few more options and little more useful interface. Some things are hard to find, like exporting certain data sets. But basically, we've got good use out of Campaign Monitor at our agency.

The best email marketing there is

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Features, interface, price

Cons: There aren't as many 3rd party integrations available

Overall: I LOVE campaign monitor! It's by far the cheapest, best and more features available. Many people haven't heard of them since it tends to be a MailChimp dominated market, but just give them a try! You won't regret it

Great product with fabulous support

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Prompt & proficient support is rated very highly at my company and I'm glad to say Campaign Monitor ticks that box.

Great system!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this system to send newsletters for several years. It always works well and I love watching the "world view" to see people all over the world opening our newsletter. This time I needed customer service and they responded quickly and clearly and everything worked out.

A Must Have Service

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I believe this is the best emailing service around, although the premium service pricing could be more competitive with MailChimp. Nevertheless, I prefer Campaign Monitor for its ease of use, layouts, and amazing customer service!

Amazing and Awesome!

Nov 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switched to Campaign Monitor after using another mailing list provider because of several things: they fit into my budget, the ease of use, and after signing up, I realized I'd found the great support team ever. I can submit a request or question and within less than 18-24 hours I have a clear and concise hour with links to reading material on CM's site. Thank you CM! I love you.

Great job by Campaign Monitor

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign Monitor's program is user friendly, easy to learn and to measure. It has been a great help to our communications and their team provides fast, effective and very courteous support.

Newbie to E-Mail packages

Nov 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Really well-constructed knowledge-base, helping me to structure my e-mail strategy. Great that it links through Zapier to other apps

The best (and best looking) EDM software

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Campaign Monitor for about 6-8 years. It's beautifully designed, for the design-minded. In recent years, other players have made up some ground, but no other email software allows for well-designed, professional looking emails that work seamlessly on multiple devices and clients.

Campaign Monitor is aimed at design and creative agencies who send on behalf of clients, but savvy clients (like us) can cut out the middle-man, and use Campaign Monitor directly.

Finally, CM is an Australian success story. Started out by two Sydneysiders in a garage, it's now a global company raking in the customers (and the dough). It also has a reputation for being an amazing place to work.

Campaign Monitor isn't quite the biggest player in the EDM marketplace, but I reckon it might be the best.

Simply Fab

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used both Mailchimp and now Campaign Monitor. MailChimp is probably better known but its complex whereas Campaign Monitor is simple to use and the customer service is brilliant. I've had to get intouch a few times and the response rate is literally within 30 mins!

Highly recommended!

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I selected Captera after looking at other options and getting opinions from fellow Whisperings Piano Artists. I was looking for a vehicle to announce CD releases and communicate with people who had purchased sheet music and CDs.

I was afraid that I would have to manually enter emails. No worries: Capterra lets me import lists from Excel.

I was concerned about producing graphics. Again, Capterra makes it easy. I just learned how to embed links! It adjusts for mobile devices and also sends text-only messages.

I can set the date and time emails are sent and it¿s easy to see how many people have opened emails and clicked links. Capterra even lets me see global statistics.

Payment is based upon the number of emails. If you send out infrequent emails (¿campaigns¿) you may find it cheaper to pay by the campaign.

Highly recommended!

Excelente e-mail marketing tool

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We at Wiz Interactive have worked with campaign monitor for about 10 years and it is flawless. And they are always developing new features. Great tool, great team

That's the perfect solution for my clients, so for me it is.

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are promoting our company and our clients's projects for a few years now ising Campaign Monitor. That's easy reliable and the support team is great too. Cheers guys, cheers to you all. -Eric

Campaign Monitor Email Services

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use Campaign Monitor for most emil communication (30+ emails/month). The interface is very easy to use and allows easy access to suppression lists and email stats.

For support the best score!

Nov 08, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I can recommend Campaign Monitor for the best support team ever. If you have a problem or a question you really get an answer rightaway! Congratulations for the support team!

Very happy that I found this website

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: At work asked make the email newsletter and the designer retired, I'm using the site did it all by myself

Powerful features with amazing ease of use

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Overall: I transitioned to Campaign Monitor from another email platform and the differences are absolutely chalk and cheese¿in the best way possible for Campaign Monitor. The setup is simple. The pay-for-what-you-send feature is amazing and the templates that are freely provided are just beautiful.

As soon as we connect Campaign Monitor to our CRM, we will be seeing some serious gains.

Campaign Monitor for Professional Trusted Email Campaigns

Nov 03, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Solid reliable formatted Newsletters

Cons: Template creation is Chaos

Overall: Need a email to go out fully compatible with email clients and need to trust it was received/read (tracking) then this is your product.

Great Company, great Staff and great Customer Service.

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a question about my account and my account handler dealt with my request quickly and professionally and was a delight to deal with. I would not hesitate to recommend Campaign Monitor to anyone - First Class in every department.

The most complete and beautiful DEM

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Campaign Monitor is the market "standard" for DEM
Beautiful interface, easy to use, rich of functionality

professional email newsletters

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used Campaign monitor for several years and have found it to be consistently professional, reliable and useful to provide quality information to my client base. As a 'no-designer' I find their set-up easy to use and there are so many ways to gather further clients and keep them entertained and well-informed. Thanks for a great service that Iw oddly recommend to anyone and everyone who wants to keep their loyal fan-base up to date, no matter how big or small.

My go to email platform

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use and has all the reporting I need. The support was nice and swift when I had an urgent problem to deal with.

Quality shouldn't be this easy!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazed by how easy it is to produce stunning & functional emails that provide real value to our customer base. Would 100% recommend.

Campaign Monitor Knows

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: CM knows what its customers need, and they provide exactly that. Great layouts on mobile, automation, integrations, and a commitment to their customers through great service and continuing development - I couldn't ask for anything more.

Simple, easy to use with great support

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used a lot of different campaign softwares and I always come back to Campaign Monitor. The templates and displays are both beautiful and functional. The support and customer service is second to none. I've moved several companies onto this platform and it has been extremely well received by all.

AWESOME PRODUCT, SERVICE AND SUPPORT!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Campaign Monitor for almost ten years. Through that time our needs have changed, and so has Campaign Monitor. Having used other, (so called) high end solutions, CM crushes them all the time with their simplicity of use and downright awesome support!

Excellent personal service

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best thing is your immediate personal response when I have an urgent problem. And you stick with me until it's resolved. Who could ask for more in today's internet jungle, where so many questions go unanswered, much less resolved?

The best email marketing solution

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From all the tools and services I've used over the last 10 years, Campaign Monitor is undoubtedly the best: it's really easy to use, it's powerful enough to give you the means of your goals and it has an awesome customer support.

Super helpful support team, well polished product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We're using Campaign Monitor to send all staff weekly emails. We've had some IT hurdles to overcome and the support from Campaign Monitor has been swift and incredibly helpful.

The web interface for Campaign Monitor is smart (feature rich, powerful) and easy to use. Support is around the clock. Very much recommend them

Very happy new customer

Sep 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are in the tricky process of cleaning up a long-standing email list of more than 400,000 members and the Campaign Monitor team has been helping us with every stage of the process. While there was a slight learning curve with the drag and drop email builder, the fact that we can so quickly build fully-responsive newsletters, A/B tests and see real-time campaign tracking have all been great. The only thing better has been the quality of the Campaign Monitor team itself - professional, knowledgable, helpful and friendly - you couldn't ask for anything more. In short: High recommended.

JORDAN!!!!!!!

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had an issue with personalization, and I wrote to your technical support. Jordan Dibb wrote back to me asking for specifics in order to help. In the interim period, I found the solution. I wrote Jordan back to let him know and he STILL wrote me back to offer assistance in the future and to make me feel super smart and wonderful about figuring out the problem on my own.

I am a senior customer advocacy expert with over twenty years of experience and I know great service when I get it. Jordan, YOU ROCK!

Great Support

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had an issue with a part of our email automation API call with our signup process and the team at campaign monitor responded extreamly fast and fixed the issue by COB.

Professional email client for b2b marketing managers

Sep 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used Campaign Monitor for 6 years now, and find it much more suitable for B2B marketing campaigns versus a couple of other providers. The interface and data exporting is much easier for my own reports, and the UI is simple and well designed. Agency mode is a great option for digital agencies who have multiple clients to look after.

Inexpensive and life saving!

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Campaign Monitor is the awesomest. Just sign up and get going - you won't regret it. Love these guys!

The best support team ever ¿

Sep 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Really. I Always have a quick return about my questions at email. I'm Brazilian and, because of the time difference a slow reply can let me stuck

TopStocks.com.au loves Campaign Monitor!

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interface

Overall: We're really happy to have found campaign monitor after struggling with old technology for the last 10 years. The customer service was awesome too. Special shoutout to Stephen - you know who you are ;)

Great Product, Great Support, Definitely Better than Others We have Tried

Sep 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Hard question to answer---Sorry, I have to say "EVERYTHING"! Worked well, priced me in cheaper local currency, fast sendout, very helpful tips on mis-formatted emails, phenomenal customer support, no login or password struggles...the list goes on (a double-entendre).

Cons: Unsubscribe "Tag" added at the bottom of our emails was in a different font from the bottom portion of our emailout/newsletter---a minor point.

Overall: After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout with one of its competitors, GetResponse, I had to look elsewhere, because their system was rejecting our email list, because it "looked" to GetResponse's totalitarian software as "very similar to another list on its server"---OF COURSE IT LOOKED SIMILAR---We had used their service twice in the past year---with admittedly a few "hiccups", but we had got those emails out. Their service refused to let us log in, or pay for, or reactivate our old account, so we had to create a new one---and that's likely one factor that led to the total failure of their organization to provide the slightest bit of genuine service to us yesterday.

Shortly before midnight, I tried competitor "RedCappi", but after I edited an outgoing email address, it looked as if they might delay sending the test emails, so while waiting to see how long that delay might be, I set up a "Campaign Monitor" account, and proceeded with the same process (our newsletter html was "ready to go"---having been produced by the IT guru at our factory overseas). Despite a good half-hour lead, the RedCappi test emailouts took over an hour and a half to arrive, versus maybe less than a minute with Campaign Monitor.

I was sold---uploaded all 4800 or so email addresses to Campaign Monitor without a hitch, and Campaign Monitor clearly pointed out a few dozen "oops" emails I had mis-formatted, and I was able to fix all and add them back into the emailout effortlessly.

When I wanted to send to the total list, instead of to four test email addresses, I found a helpful FAQ on the Campaign Monitor site which clearly walked me through how to resend to new subscribers---a vast difference from having to "Chat" on three separate occasions with the GetResponse team to help me with their less-user-friendly system (EVEN THOUGH I HAD USED GetResponse TWICE PREVIOUSLY)!

Recommendations to other buyers: Check the other options out there if you wish, but DEFINITELY run a small test using this software---you may well become as "SOLD" on it as I became! (A definite convertee!)

New customer hits an obstacle but quickly addressed with outstanding service on a Sunday evening.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use templates for any kind of email campaign make starting a business so much easier. I spent tons of time trying to create my own from 'free' templates but once I started messing around with apps with which I wasn't familiar it took time I didn't have. At this point in time all I want is a generic template later on I may customize.

Cons: On the template it wasn't exactly clear how to insert a logo that included a picture with text if the logo wasn't print ready.

Overall: As a new customer, who is also in the process of starting a new business, I ran into a bit of a process issue because I hadn't been able to complete setting up my website. I contacted Campaign Monitor about the issue and received a quick, thorough response on a Sunday evening that addressed my issue and also gave me a list of how to do things. I was very pleased and it made starting Monday morning without worrying about resolution so much easier.

Recommendations to other buyers: Improve the on boarding process (they are already doing this) so that issues such as mine don't occur but I have every confidence it will be resolved.

Early days but looking good.

Aug 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customising with my own brand is easy, support materials good and easy reports and interface. The template builder can be mildly frustrating at times, but I am sure this will get better with more use.

Cons: Template builder can be a bit clunky sometimes with adding content or padding, but I am sure it will be better with more practice.

Overall: Have started using Campaign Monitor recently, had a couple of customer support queries and both answered quickly and cleared up any issues perfectly.

Recommendations to other buyers: Loooking forward to seeing more about the marketing automation.

Always top notch support!

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quite simple to use.

Cons: Can't wait for more features!!

Overall: HTML emails are a f&*@ing nightmare and most likely always will be. Campaign Monitor's GUI for templating or scratchbuilding your own simple mails is pretty comprehensive, though, and takes a lot of the discomfort out of putting one together.

Campaign Monitor long time user

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The cost-effectiveness combined with the wealth of tools for tracking and implementing newsletters

Cons: For a new user it can be a bit over whelming where to start.

Overall: I have been a long time user, but never a power-user. So for someone on a budget, the wealth of tools is fantastic and due my great experiences, I have now ensured other businesses use this software too.

A Great Email Marketing Monitor

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's a great email campaign monitor.

Cons: Price, more of it should go to the user.

Overall: I like mail chimp as well. But I prefer the (UI) User Interface and (UX) User Experience Visual Design of Campaign Monitor best.

A great product that keeps evolving

Aug 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Responsive design; clean, contemporary, flexible templates; handles images well; great reporting; prompt, helpful, friendly customer service; competitive pricing; agency discount

Cons: Honestly can't think of any at the moment.

Overall: I've been using Campaign Monitor for several years to send email campaigns for my clients, mostly small to medium-sized nonprofits and civic organizations. I love that it's designer-oriented - you can create your own custom templates or use theirs. They've introduced (and then significantly improved) flexible templates that perform very well responsively. They also take their sender reputation very seriously; when one of my clients inadvertently sent an email to an old list and ended up with too high a percentage of spam reports and unsubscribes, the Campaign Monitor support team was very helpful in working with me to address the issues.

Recommendations to other buyers: There's a little bit of a learning curve for the templates. You can create a great-looking simple email right away - in fact, it would be pretty hard to create a bad one - but it takes practice to get fancier.

Super Service

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've only ever had to contact the Support team a couple of times (the software is super easy), but the support guys are exceptional... well done guys..!

GREAT SERVICE

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and organizes everything for you. Tracks your emails as well.

Cons: Nothing.

Overall: Great service, super easy to use. Definitely prefer this over sending out emails one by one. Would recommend this service to anyone who has a lot of contacts to email.

Superior customer service

Aug 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i like the different options, whether it be drag-and-drop templates or using my own HTML, or being able to share templates across all my clients accounts or create individual ones... good stuff!

Cons: sometimes the images don't render in test emails :(

Overall: Customer service is top-notch. the user interface is is well laid out. Help/self-service resources are great.

Recommendations to other buyers: overall, good product.

Campaign Monitor is Great!!

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Campaign Monitor is Great!! Makes sending out our thousands of subscribers a snap. They have a great support team to explain situations and solve problems.

Great Support

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We use their service to send email newsletters on behalf of clients. The site has a great set of features and in the rare instance that something goes wrong, the support is phenomenal.

Great support, explanations easy to understand

Jul 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many different possibilities to create marketing campaigns and newsletters.

Cons: I'd like the 'campaign editor' to be more flexible (templates, size of the pictures, etc.)

Overall: The overall experience has been great. We can not create better marketing campaigns to our readers and check what kind of content is the most interesting for them. This will help us publish in our magazines/newsletters content that is really appealing to our audience. The support team is also very friendly and quick!

Customer Service

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My customer service rep was outstanding! I would highly recommend your company. I sent a text on a saturday and got an answer with 5 minutes!

It's so easy!

Jul 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It can do everything I could possibly need.

Overall: I've always liked using Campaign Monitor, but what prompted me to review it was the great experience I had with their support team. I had a question, couldn't find quite the right information in their forum, so I contacted them. An extremely detailed and helpful reply came soon after.

Best Campaign Site Ever

Jul 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Monitor the activity at any time you wish.

Cons: Not applicable

Overall: This site is everything you need to create and monitor a campaign. You are able to revier reports. Users can subcribe and unsubscribe at anytime. It is the best I have ever used.

Recommendations to other buyers: There is more than just monitoring the campaign, it is everything you need and more in a campaign. All you need to do is create your database and what you want your subscripers to see and Campaign Monitor does the rest.

Fantastic support!

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly, comprehensive

Cons: I haven't ran into any problems that are show stoppers yet.

Overall: I submitted a question through their tech support and had quick communication. My question was answered and I'm up-and-running today.

Recommendations to other buyers: I've worked with several similar programs; this package covers all those capabilities as well as adds features.

Very Happy

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Campaign Monitor for about 8 years for various organizations, and it is always the email service that I recommend. Very versatile- It works well for both less technical users and gives a lot of choice and possibilities for programmers. I like the option of paying per campaign or subscribing.

Fantastic, so easy and help always there if required

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love campaign monitor, so easy to use and really helpful team on hand if we get stuck.

Superb software for those with limited time and limited mail campaign set-up knowledge.

Mar 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with this software was all positive. The progression from start to finish was quite simple and not at all daunting unlike other similar mail campaign platforms we had used.
The templates are excellent and caters for all email campaign needs with functionality that goes far beyond the requirements of a standard email newsletter.
The support service offered a quick response time via email with staff offering very succinct answers to every question we had, 24/7.

Great service

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fast and practical

Great design, experience and performance

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Campaign Monitor is a beautifully packaged, intuitively designed product that turns the sometimes tedious task of email marketing into a breeze. On the single occasion I've required customer support it has been prompt and efficient.

I use Campaign Monitor to send group emails to my mailing lists and to send auto-responder sequences

Mar 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Awesome software. Very affordable. Much nicer to use than the others I've tried-- a big leap above. There are some small interface issues that make it 4 stars instead of 5 but once a person learns how it's done those things are not troublesome. Handy iPhone version for tracking effectiveness of campaigns.

Makes very, very nice emails. Does not put a Campaign Monitor badge on everything (like some). Classy and elegant. Plus- GREAT technical support.

Excellent customer support and continually improving features

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used Campaign Monitor since 2007 and have been impressed with its ease of use, reliability, and helpful, fast support.

Easy to Use. Fantastic Customer Service!

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super easy to setup a quick communication stream. Very flexible system. Best of all is the truly responsive customer service. Sarah was particularly helpful and accommodating when I really needed her help! Keep up the great work!

Simply the best

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It over a decade of using various platforms, I have to say that Campaign Monitor leaves their competitors in the dust -- especially the perennially popular, but actually disappointing and overpriced, Mail Chimp.

The customer service is the best I've ever encountered online. Their pricing is cheap. Their tools are superb. They are the best, by far.

Vendor Response

by Campaign Monitor on June 11, 2015

Thanks for the awesome review, Johnny! We appreciate you as a customer!

Our small non-profit has been using Campaign Monitor for about 18 months for e-newsletters.

May 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are now using an "old" template and our next e-newsletter will be on the new and they promise "improved" template. Listen, if I can use it ANYONE can! We get EXCELLENT feedback on the look and professionalism of the newsletters and our mailing list ALWAYS expands after we send out a mailing. The last e-newsletter I had a problem. The customer service was OUTSTANDING. They have folks on board 24/7, responses were PROMPT, concise and directly answered my questions and walked me through to solution. Their analytics are amazing and free. Highly recommended for design, customer support, ease of use and value for the cost (free at some levels!) GREAT FOR NON-PROFITS or NGOs

Professional, flexible software with great support

May 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The features of this software give us greater flexibility to connect with our subscribers. Clean, professional looking product which is easy to navigate and utilise.
We have hit some teething issues when initially transitioning over but the support team has been extremely helpful in assisting us with many of our out of scope requests and recommendations of how we could set up the system to get the most out of our requirements.

Their customer service at all hours is very efficient. This cuts down on the usual waiting periods, lowering time frames of resolution immensely. Even though we have dealt with many from the team, each team member has picked up on our particular scenario quickly and efficiently.

I would (and have) highly recommend Campaign Monitor to others.

Vendor Response

by Campaign Monitor on May 04, 2015

Thanks for the review, Alison! We're glad our support team has been so helpful in your transition!

Way, way ahead of the e-mail marketing curve...

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're using Campaign Monitor to send beautifully designed, branded emails to a number of different audiences; prospective students, alumni, and community. We also use CM's campaign builder to author and layout emails that are deployed internally.

We love the ability to craft responsive, gorgeous emails through the use of an intuitive interface. Many of the departments don't have someone with design or technical experience, so they ease of use of building a campaign and adding content is extremely valuable to us.

I would recommend Campaign Monitor to my colleagues and professional contacts.

Vendor Response

by Campaign Monitor on April 01, 2015

Thanks, Ryan! We appreciate your awesome review and value you as a customer!

Great Stuff

Feb 24, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been using CM for years. Always works well. Wish there was a native composer for Mac, but can¿t complain.

We <3 Campaign Monitor

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Campaign Monitor for several months now, and it's really great. You can definitely see the many many uses for it as soon as you sign up (which we're currently underutilising).

We're currently using it for a once a week newsletter to our clients, the occasional survey, and to capture web leads. We've hooked it up to Salesforce using SendIt and GetFeedback.

It's really easy to manage subscriber lists, create templates and send emails. It's very cost effective, and the reporting is AMAZING. I like to just refresh and see my open rate go up in real time.

Tried the rest, now try the best!

Feb 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No seriously - we've used every email platform out there and for our agency, CampaignMonitor rules them all. The agency dashboard view allows us to keep tabs on all of our client campaigns. The template builder is beautiful - simple, seamless and amazing. Our clients love working with them too - win win!

Fantastic Email Service

Feb 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Campaign Monitor for many years. Rock Solid, never any trouble! Not the cheapest, but the best!

Beautiful, solid mail software, backed with good service

Feb 06, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Campaign Monitor since 2004 for client and personal campaigns, from lists of a few hundred contacts to those with hundreds of thousands of contacts.

Campaign Monitor is a slick, solid and easy to use. You can tell that each feature has been well thought out and polished. It is easy to read about a new feature and know how to start using instantly.

In over 10 years of use we have never experienced any down time, difficulty in sending mails or having them received by customers. There was one day when Campaign Monitor lost a few click-through statistics and they instantly apologised and gave us an overly-generous refund.

We have used their API to get a close linking of customer details between our site and the Campaign Monitor list, and we pull down data for reporting.

If I have one gripe it is that moving to a new pricing tier recently put the service into the "expensive" bracket in my opinion. I appreciate that quality and service comes at a cost, but I feel they are flirting with "over-priced".

Overall I would definitely recommend Campaign Monitor as a partner that can take you from hundreds to hundreds of thousands of mails a week.

Super solution

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're using Campaign Monitor since 2006 for most of our projects at EPIC (creative agency, 10-20 employees and customers from SMEs to Companies with 1500+ employees) and though we tried and had to work with others solutions, this one remains the most flexible, easy-to-use and efficient solution.

Amazing Customer Service Married with Lovely UI

Feb 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a super user of Campaign Monitor's since 2010 and initially joined for two reasons: 1. they allow you to manage client accounts under your own (and mark them up) and, 2. you can design and develop your own custom newsletter layout and manage it using their UI. To this day, no one competes with them on these two things and I am absolutely enthralled with their support team. Highly recommend.

Amazing Service

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love Campaign Monitor - they have a real easy to use product. Especially there AutoResponder technology.