Avochato

5 / 5 7 reviews

Who Uses This Software?

We serve businesses of all industries and sizes. Some examples include insurance, home care agencies, realtors, auto dealerships, logistics companies, delivery services, ecommerce, and more.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Avochato
  • www.avochato.com/
  • Founded 2015
  • United States

About This Software

Avochato is a text messaging solution for travel agents. When you sign up, Avochato creates a phone number for your business. When people text that number, their message appears in Avochato. Your entire team has access to a shared inbox of text messages so you can coordinate your replies. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling travelers to text you from a Google Ad.


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Avochato Features

  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

Avochato Reviews

Great Customer Support. Interactive & Intuitive.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Overall: Save money, time, and expand my options for marketing.

Avochato has made it dead simple to keep track of customer support requests via SMS

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support.

Cons: Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great.

Intuitive and easy to use product to manage customer communications

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another.

Free trial that helps you assess the product with no risk.

The customer support is super quick and responsive to help with any questions.

Cons: We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Positive. Excellent customer service and response time.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons: Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

Overall: We were able to have a desktop version, which is what we lacked in the last service we used.

Excellent experience.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

Gets the job done.

Jun 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers.

Cons: One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition.

Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Cons: I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Overall: The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.