WellnessLiving

5 / 5 45 reviews

Who Uses This Software?

WellnessLiving was built by listening to our customers wants and needs, our customers are our partners. There is never additional fees for add on software and we save up to 40% in credit card fees.


Average Ratings

45 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • WellnessLiving Systems
  • www.wellnessliving.com
  • Founded 2012
  • Canada

About WellnessLiving

WellnessLiving is an all-in-one solution for your Managing Memberships! We feature a sophisticated membership platform, email marketing, merchant processing, payroll, reputation management, robust reporting, rewards program, among other features. There are no pricey add-on fees to embed your schedule into your site, generate reviews, send emails/SMS notifications, rewards program, marketing automations, etc. WellnessLiving was built by our customers, for our customers!


WellnessLiving Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

WellnessLiving Reviews

So Happy I decided to go with Wellness Living Over Mind Body

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I recently opened my first Pilates studio Whole Living Pilates in January 2017. Back in December of 2016 I was all set to launch my website using Mind Body as my scheduling software when I was made aware of some major rate increases they were giving their customers. As a new business owner this was very concerning so at the last minute I decided to reach out to Wellness Living to see if they could help me out. From my very first conversation with their team they went above and beyond to offer the best service and rates possible. I was so worried that I wouldn't have everything set up on time but Wellness Living was able to fast track my set up so that I was all ready to go when I launched my business and website the last week of December.

I have been so happy that I decided to go with Wellness Living for all my scheduling and processing needs. My clients love how easy it is to book and manage their schedules from either my website or the Achieve App. I will also say that I'm continually impressed with the way Wellness Living continues to update and make improvements to their services. I know that I can trust this company as I grow as a business into the future. Whether you're just starting out or have been in business for years, Wellness Living will take care of all your needs as they did for me.

Cons: This is a required field in order to submit the review. I really don't think there are any cons to add here.

Overall: Happy Customers!

Definitely glad I also made the switch for MindBody, like a lot of others

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: I felt like I was handcuffed to MindBody because all of my client and billing history for the past 4 years was in it. The idea of moving to a new system paralyzed me and I put if off several times. Then when my software made a 60% price increase for a total of 160% from when I started 4 years earlier, I was done. I contacted Wellness Living and they were able to transfer over all of my historical data into my new Wellness Living account so I didn't lose any of those records. They worked with me to ensure all of my data was entered correctly and my system was running the way I wanted it to be and most importantly that I knew how to use the software. They have been responsive to any questions/concerns that I have had.

Used Mindbody for 6 years, where have you been Wellnessliving!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We switched to Wellness Living after using Mindbody for 6 years. For us the decision was easy. The product tour given by the Wellness Living team addressed all of our concerns. Follow up contact with Eric, our Product Specialist, addressed our specific needs - and even today Eric still keeps in contact with us ensuring we are happy with the system. The data conversion from our old system to the new system was amazing! We didn't lose any historical data - which was important for us. As with any product problems have risen, but the technical support staff has always been friendly and fast in their solution. We have even received help on weekends! I can say that month to month the system keeps getting better. The speed in which Wellness Living makes improvements is well worth switching over from any other platform. And they take requests! How cool is that? We have had many of our suggestions and requests put into production which makes our day to day operation that much easier. Bottom line, we are pleased we made the switch and recommend Wellness Living to everyone we know in the health and wellness space.

Training new staff with MindBody was painful, but with Wellness Living is so simple!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I absolutely love the Wellness Living platform! Having switched over from Mindbody, I couldn't be happier. The fact that it is almost half the price of Mindbody is really secondary to the time and aggravation saved. The ease of use and the inherent intuitiveness of the platform has saved us countless man hours that would have otherwise been spent on the phone with Mindbody support. My initial hesitation in switching was rooted in the loss of the Mindbody app which our clients are accustomed to using. Turns out that the Wellness app is better and much more user-friendly. I have had nothing but rave reviews from each and every client who has transitioned over. Very pleasantly surprised. My only regret is that I didn't do it sooner.

Mindbody is antiquated and stuck in the mud. Try to get a simple sensible change to Mindbody, impossible! These guys, on the other hand, solicit feedback, want criticism, and work to improve the platform every day. I got more changes and upgrades from Wellness in one month than I got from Mindbody in three years. Again, the biggest benefit is its simplicity and ease of use. Training new staff is now a breeze. With Mindbody, every single out-of-the-norm issue that would arise would be handled with a series of work-arounds! Nothing was simple, nothing was intuitive, nothing! The switch to Wellness has been more of a relief than anything else. One or two clicks versus ten!

Overall: saved a lot of time and money!

If you are a music school owner, trust me, I get how important this decision is.

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am the owner of a music school with three locations, over 90 teachers and staff, and over 1,500 students. We started with Jackrabbit, and it was...okay! It met our needs to some degree, but not all. Once we switched to WellnessLiving in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in WellnessLiving. It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs.

The user interface is gorgeous, and our clients absolutely love being able to cancel and book their own classes with the click of a button, and receive consistent confirmations. They love the text and email reminders, and the few who don't care for them can simply be unsubscribed to that feature. The ways to modify this software are innumerable, and we have really been able to make it work for our business, as opposed to changing our systems to work for the software. The online booking widgets are really slick, and I get questions all the time from other music school owners about how we got that set up. They think I had some fancy website work done or something - but it's all just WellnessLiving.

The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. WellnessLiving has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

If you are a music school owner, trust me, I get how important this decision is. It can make or break your business. I also understand how exhausting it can be to switch to a different software. It's worth it, though. If you stumbled upon this software, and you're wondering if it would be a game-changer for you, yes, it will. If it was for us, it will be for you. There's just way too many good things about it. I highly, highly doubt you'll find anything better.

Best wishes to all you fellow music school owners!!!

I found the best MindBody Alternative

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My name is Justin Lewis, and I'm the owner of ProCore Fitness in Southlake, Tx. I've been with WellnessLiving for about 2 ½ years now. I¿ve used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and MindBody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. WellnessLiving has outperformed every other service I've ever used on every level.

Every other service I used didn¿t work with my business model, and they just expected me to change my business to accommodate their software! That seemed crazy to me. WellnessLiving adapted their software to my business's needs. That was huge for my business. On top of that the app is fantastic, it works seamlessly and my clients love the ease of use for booking appointments and purchasing additional services and products. Their support is second to none, if I have a question or an issue it¿s never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym.

I'm a firm believer that if you want a successful gym in today's market your digital presence is CRITICAL. The SEO boost I received from starting with WellnessLiving has been great and made my job MUCH easier. Along the digital lines I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you¿ve ever experienced the typical nightmare of data migration you know how huge a benefit that is.

In short there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.

Thank you, Wellness Living for making the success of my gym much easier, and for all your support.

Great Software Growing Company

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use and teach people

Cons: was not as good two year ago but has improved every week

Overall: Great software. Very intuitive. Amazing support. Helped me find things I need. Added features and reporting.

The WellnessLiving software has become my Dream Team!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Every business needs a good manager. And every good manager needs a great team. It's a well known fact that human resources are most small to medium sized businesses biggest expense so if you're anything like me, trying to run your business as lean as possible, hiring a large team of staff members might not be an option. Enter WellnessLiving - they are BY FAR the best team I've ever worked with. The software has become my "dream team" helping me achieve my marketing goals, simplifying my day to day scheduling and so much more. The one outstanding thing about the WellnessLiving software is how easy it is to use, both on my end and the client's end - for me this was a game changer because let's face it, in any business, time is money - WellnessLiving have saved me both. Furthermore, their customer service is nothing short of spectacular and knowing that I can pick up the phone or send an email with the confidence that someone on the other end will be there to help me, is priceless. So if you're on the fence about which software to choose, trust me when I say that with WellnessLiving, the grass really is greener! 5/5 stars!

It has been great to work with the WellnessLiving Team to help grow our business

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Be Happy Yoga & Salt Cave has used WellnessLiving since we first opened our doors in May of 2016. We had conversations with other providers before we selected WellnessLiving, and we found that, while we didn't hear everything we wanted from WellnessLiving, we were given the straight scoop on what to expect and solid directions on how to achieve our desired goals. After we were installed and in a real environment, we often leaned on the expertise of the team at WellnessLiving to better understand our software, allowing us to more effectively run our business. If we ever run into issues, we can submit our questions to their team and they quickly help. While it is not individually tailored for our company, WellnessLiving helped us understand how to utilize the software to create individual results. When you start a new business, you definitely want the ability to focus on your customers, and WellnessLiving makes this possible. It has been great to work with their team to help grow our business!

keep it up Wellnessliving, keep it up!!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments:
The things that I find helpful and what makes me want to stay with WellnessLiving is that the willingness of Tech support and the WL Co., in general, to listen to a specific subscriber need(s) and their effort to continue to strive, to advance, improve, and customize the platform for that subscriber. Not being satisfied to remain stagnant but willing to reach and become something even more useful and unique is awesome.

The tech support can usually be reached by phone. Is knowledgeable and very courteous. Marge is Awesome. Even when I ask a stupid question (which I'm sure she gets 10X per day) she helps me out. If she can't due to software constraints, she puts the suggestion up for software improvement and I can even follow the progress of that suggestion/software update on my own personal subscriber page.

The ability to auto-bill memberships, keep track of how many active members, whose paid, who's card didn't go through, whose card is expiring, plus many other business progress/sales reports all from a reports tab are also helpful in managing my membership chiropractic business.
I also like that I am able to input patient SOAP notes easily and securely right from the platform. I just wish I could do it with voice dictation instead of typing. But even that suggestion too is "in the works".

WellnessLiving has surpassed my expectations

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Coming from MindBody, I was concerned about migrating my data (not to mention having to learn new software). The migration team was very thorough, but after completing the process I found they missed something that I considered important. At great expense to their time, the migration team went back without question and imported the necessary information.

I am very impressed with the support - they've got great people on those teams - and development. Support is always beyond prompt about getting back to me if they are not instantly available. I have also submitted a lot of feature requests, almost all of which have been received with acceptance and intent to implement. I never felt I had access to programmers, or that my opinion was valued on development items for any software I¿ve used. This remarkable level of openness, shows a desire to truly understand what I, customer and end-user need and want for my team, and my customers. Beyond that, there is a transparency that allows me to see what priority and sequence my ideas are in for implementation. Mind blown.

There is a level of responsibility akin to ownership among everyone that I talk to at WellnessLiving. You simply cannot expect or do better than that.

I switched from MindBody also and am now saving over $250 per month

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I use WellnessLiving, and I LOVE it! Coming from MindBody my 2 biggest fears were how my customers would take it and all my client data coming over correctly. Well let me tell you my customers love it, and the migration was so simple. From my very first experience I have received five star customer service and support. Hank Najam, my account manager was very helpful during the transition. As a studio owner, I'm busy managing my business and it was a relief to have him managing my account. The WellnessLiving software is easy to use, and all the built in features make this a superior product. For one price I have everything I need from a rewards program, social media engagement, studio operations and a client communication system. The list of features is a lot more than listed here, the more I use the system the more pleased I am with it.

I was really hesitant to switch, but I¿m really glad I did. I am now saving over $250 per month because I no longer need to use Heal Code, Constant Contact, Perkville and enjoying so many more benefits. Do yourself a favor and call Wellnessliving, ask for Hank and schedule your WellnessLiving Demo today!!

I have worked with three online scheduling providers Schedulicity, Mindbody, and WellnessLiving

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While working with MindBody.com, I started to look for a new provider for many reasons:
¿ Credit Card processing was too expensive (main reason)
¿ Mindbody only allowed their Hardware (WAY TOO Expensive)
¿ Add-ons are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE)
¿ Text message reminders was too expensive
¿ The schedule¿s platform was solely based on payments (appointments will change color based on the payment status)

All the above things bothered me day after day and that is why I decided to give WL a chance.

The things that I liked from the very beginning was 1) how beautiful the design of the platform is. 2) How easy is to use, 3) It¿s not scary for clients 4) That clients can login with Facebook(so they don¿t NEED to create a new username and password). 5)How easy it is to integrate it to my website etc¿ basically great from day one. After a month of playing around I decided to go all in and started the migration of my data from MindBody to WL. The process took a little bit, but after I resolved some issues in MindBody everything went smoothly.
Once all my data was in and setups were taken care of, I was able to really put WL to work for my business, by utilizing the Text messaging Marketing feature. With this feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to a fully booked weekend (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It¿s such a beautiful and lifesaving process! In short, I am so grateful that WL is such a robust and complete software. It has a rewards program integrated, plenty of marketing features, credit card processing, website integration, different access levels to your employees, plenty of reports, its fully customizable, mobile App for your customers, its own and Google recognized reviews system! (really important for the massage world), and most important¿if you need help at any point or have a suggestion, they will be there for you. That on its own is priceless. And I have personally seen how they add features and options based on suggestions that I have submitted. I personally feel that WL is the provider I needed to help me run and grow my massage business and will recommend it, hands down to any massage therapist that wants to build and grow exponentially their practice.

Wellness is very easy to use for a newcomer

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Comments: Communicating to our customers through Wellness is simple and easy to use. Many customers like to receive a receipt of their purchases for health care reimbursements or tracking expenses in general, and we love the "send receipt" feature in the 'Purchases' section. Communicating with our clients is a very important aspect of our business and its growth, so we also like how easy it is to locate our new clients with the "First Visits" report. We're able to find out how our customers' first week was at any of our 3 locations. We just enter the dates and download the report and copy the contacts whom we send out surveys to, all in a few short minutes right from the system.

Wellness is also great as a tool to drive business. Our clients get automatic notifications about when their passes or memberships are expiring. Check-in times can be a little hectic, so it's nice to have a system that provides that little reminder that can make all the difference for a client. We've had a few new people come onto the team recently and they find Wellness to be simple to understand and use. We waste a lot less time with training staff since Wellness is pretty self-explanatory.

The team have been great overall and patient with us in the migration process and have responded to our needs successfully.

I recently signed up for WellnessLiving after being charged more than double by MindBody

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I recently signed up for WellnessLiving after being charged more than double by Mind Body, they're supposed "competitor". In my humble opinion, there is no competition. From day one my personal representative, Hank, has been in touch with me every step of the way. I have never experienced such superior personal Service in all my years as a business owner. The prices are what attracted me, but the customer service is extraordinary and I'm so looking forward to moving on with WellnessLiving! I have sent them emails and I don't get an email response later that day or the next, like so many companies do, I get a phone call within five or 10 minutes! This is turning out to be a great relationship, and I can only imagine how great it will be moving forward. Hank is extremely personable, he even asked about my sons progress after I had told him a week earlier that he was sick, who does that? I'm already so pleased I switched! I am also able to customize my business's site; color schemes, uploading photos and choosing the overall design and feel.
I wish I would have found them years ago, I would have saved thousands of dollars and had resolution to issues much quicker than what I have been dealing with. WellnessLiving is very user-friendly for the business owners, employees and clients. My staff is thrilled about the new processing through WellnessLiving, I recommend their services to any business looking for a super creative and affordable site! And a huge thanks to Hank for a job well done!!

The customer service team at Wellness has been exceptional

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: My name is Lauren and I am a new business owner and user with Wellness Living. My dance studio, Studio B Dance Center is located in Silverthorne, Colorado. I have had the pleasure of working with Wellness Living for 5 months now and I could not be happier. Our account representative, Eric Dvorkin, has been outstanding in helping my business partner and I get set up. Every time we have had a question ( and believe me, there have been many) Eric is very quick to respond and makes sure our issue is solved in a very timely manner. Along with Eric, the customer service team at Wellness has been exceptional as well. I am grateful for the team at Wellness Living and look forward to growing our business with them!

Managing my customers and my POS is now quick and efficient

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: "I have been running fitness facilities for almost a decade and one of the biggest struggles has been finding the right CRM system, until now. WellnessLiving has simplified this process saving me time and money. My only concern before switching over to Wellness Living from MindBody was the migration of my data. My customer database and their privacy is by far what is most important to me. Wellness and their specialists put my mind at ease with this process and if there were any questions, Wellness's customer service took care of it immediately. Managing my customers and my POS is now quick and efficient which makes me happy...but most important, it makes my customers happy!"

Game changer!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The best things about this software are that's it's user-friendly for everyone (not just the business owner) and includes all the great features you get with other platforms (online booking, e-commerce store, client retention tools like email automation and rewards programs, etc.), that work the way they're supposed to, but are also easier to navigate, monitor and maintain. The appearance and customization allow me to direct clients to my online store and booking platform without feeling like they've left my website, which strengthens my branding, nurtures trust and keeps their experience a professional one. I love that Wellness Living has done away with all the features one doesn't need in this kind of software and optimized the features that are most useful and necessary.

Cons: Honestly, I can't say there's anything that I don't like about this software. Their development team is constantly improving and innovating, and if there's a customization or feature you want added, they take it seriously and keep you in the loop on their progress.

Overall: Wellness Living is all-round awesome - it's like hiring 3 more people to do the work I've been doing on my own, for what seems like forever. And they do it WELL. It's professional, with an approachable & accessible interface, even for clients who are uncomfortable with computers. The response from their support department is dependably fast, with efficient and effective answers and solutions.

WellnessLiving has been responsible for much of our growth and retention!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: WellnessLiving has been responsible for much of our growth and retention. It was easy to get up and running with them. Also, their customer service is great. They've reached out to me several times to see if I wanted help with anything, and they provide plenty of tutorials to help get the most out of their software. They also have systems in place to automatically get customers reviewing us, talking about us, and connecting with us. We have around 30 reviews thanks to them. All in all, I've been very impressed with their service.

The interface was far more user friendly than Mindbody, so happy I switched!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The monthly fee paid for everything that included reviews, rewards program, mass emails for marketing campaigns and much more, unlike its competitors that charge for these features.

Overall: I was searching for an affordable software for my yoga studio since we are fairly new. I did many demo¿s and actually went live with another software my first week of business. The competitor¿s software was a disaster it was giving free passes on-line to anyone who signed up for my classes. I canceled that software immediately. Then I started using Wellness living because we started a new promotion to promote the business. It was a fitness pass that gave clients the freedom of trying local studios. I started using the software and immediately loved its capabilities. The interface was far more user friendly than Mindbody. The monthly fee paid for everything that included reviews, rewards program, mass emails for marketing campaigns and much more. Unlike its competitors that charge for these features Wellness living already included it all these capabilities. What I like most about the software is the customer service. When you call you always speak to a helpful supportive tech that is always eager to help with any questions. Thank you, wellness living for all your support!

One of the best business decisions we have ever made

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First, the product is VERY user friendly, you don't need to go to a university to use it. Hank, was my first install contact with the software company. He was helpful, knew the product well. For the data migration staff, Will was my main point of contact. He was extremely helpful and caring about all our needs. We had 15 years of data to transfer, it was not an easy process. Will answered all my questions without any hesitation. And if he didn't have then answer that moment he did within 24 hours. To me that is amazing and tops many software companies. After using the product for over a month, we are more than pleased! It's mobile friendly and I don't have to carry laptop or use an inefficient app to run my business from home or off site. The widgets integrate easily into our website. They look great and keep my website mobile friendly! The reports have many filters, and I can see everything I need at a glance. They really created a stellar program that allows me to everything in need. I no longer need to pay out to separate companies for emails, data tracking, reviews and rewards, or texting. I can do everything from 1 software, which means I get to spend more time doing what I love to do!

Yay for Wellness Living!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ¿I cannot express how pleased I am to have found Wellness Living!! From the very knowledgeable & friendly crew to visually appealing and thoughtful layout. If you are looking for a program superior to MindBody, look no further!!¿

If you have an existing scheduling system (like MindBody) DO NOT use WellnessLiving!!!

May 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Mindbody user:
Our Experience: This is the email I just left for Hank, Adam, and Yuri.
4/15/16: Welcome email from Will Yee with our login info, "I'm going to be responsible for getting you up and running. This is an exciting time and I'm here to help and make sure everything goes smoothly during the transition." We hadn't heard from him since.
4/21/16: Kickoff call with Ryan. We were told that our site was being worked on. We were told the "first pass" (first download) would be done on 5/3/16.
4/24/16: Merchant Account ran into delays. "Sorry for the delay, it¿s one of the busiest times of the year for us." Greg Zbrizher.
5/4/16: No data. Data Migration a day later writes, "Hi! We are working on your data as we are speaking so that you have it in time for you to work with it together with your trainer tomorrow. Thanks for your patience and sorry for the delay!"
5/5/16: Training day". Email Adam for a link to join the call, since one was never sent. I got it 1 hr later. Logged into site¿no data. Trainer said there were delays and that it will be ok for going live on Monday. We quickly flew through the system & had to ask him to slow down many times. The staff was a bit confused but we told "all will be fine when you go live on Monday." We were also told that we should be able to start seeing the data on Friday.
5/6/16: No data. I called many times to find out why we still had no access. We were told that when all goes live on Monday, all would be fine. We still need to fix on our end since we were told some things wouldn¿t transfer over. Hours later, they gave me access to the staff, but nothing was editable. More calls later, I was given access to the staff. I asked them to send a list of what would be transferred over and what would be up to us to fix. I was assured that I would receive that list. I never got the list.
5/9/16: Launch day. No data. No contact with us explaining why. Many phone calls and emails went unreturned. When we finally reached someone we received more and more excuses...no data. "It will be up by the end of day." "It will be up by the next morning latest." "We can have it ready for you Wednesday." All excuses. All the blame on "upgrades to MindBody" and having to input the data by hand.
I am hurt and upset by this entire process and I wish I never heard of WellnessLiving.

Still New and not sure yet..

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been mindbody clients for 3 years and it was a nightmare. Working with wellness overall has been a great experience, from migration to working through learning a brand new system! Wellness is a fairly new company. There are bound to be hiccups & things that need some fixing. Be patient they will work with you to resolve the problem. Which any company should be willing to do! The customer service has been excellent on a higher level and these peeps have been great to work with! Pros: We are confident the system will only continue to get better and better! We look forward to all the features that are coming! Wellness has been quick to respond to emails and will dig deeper if necessary to find and resolve any issue. Cons: We did lose some clients moving from our transition. Wish we had been more informed about how their merchant processor worked. Ideally to us the Pros still outweigh Cons and we would never go back to mindbody! We would refer anyone to try Wellness, you won't regret it. We haven't!

great ease of use. color schemes, emailing capability. Management responds quickly to questions

Mar 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was a Mindbody user for 5 years. They never made updates and ease of use efficiencies they claimed they would. Wellness Living has stepped ably into this void by providing personalized, outstanding service, intuitive changes and usage, wide ranging and helpful tools, and some great emailing capabilities. I am still fine tuning some items and LOVE what I see and experience using this system. Hopefully I'm here with them for a long time.

Great Product and Customer Service

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I searched for 3 full days looking for the best software to manage my programs. Wellness Living was BY FAR the best one, everything else was limited on their capabilities. I wouldn't choose anything else, they are simply the best. The interface is beautiful, options are endless and their customer service is knowledgeable and kind. I highly recommend them.

Always striving to improve

Feb 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wellnessliving is always striving to improve. I worked with the company for years before I ever signed up. They use their database to promote my business, and I still have some of those clients from years ago. The owner told me his vision and it is pretty cool to see it come to fruition. When they launched their ecommerce system I immediately signed up and switched from Mindbody. Just like Mindbody, there are some things that I would like to be a little bit more user friendly, but the main difference is the customer service. Wellnessliving will sit on the phone with me and walk me through it to whereas mindbody will ask you if you have went through the training. And Wellnessliving always seem to be improving and upgrading.

Amazing Software and Customer Service!!!!!!!!!!!!

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot say enough great things about this software!!!!! It is very user friendly and does a lot! You can customize many of the options to fit your business needs. The customer service is superb. I typically get same day responses from any tech questions I may have. The company is really focused on helping customers succeed and work with them to set up the account and have a great onboarding process. It is nice to work with a company that FINALLY sees the importance of having local tech support to help there users. The software helps you run your business and helps you stay organized. Great software, easy to use hands down!!!

WellnessLiving Love

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been part of the WellnessLiving family for a couple of years and I can heartily recommend their services and benefits to any wellness or fitness professional, especially when beginning a business. I have easily figured out navigation of the website and when necessary, help is always at hand with video tutorials. Any emails or calls from me have been promptly and cheerfully responded to. Best of all, I've gotten to meet and work with many people in my yoga classes through WellnessLiving¿ s promotions, many more than I could've hoped to reach by myself.

There's simply not another product like Wellness Living

Nov 24, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything about this product is superior. After years of using MindBody, I will say this product is far more intuitive and has less fluff than MB. My clients have better access to my studio and everything we offer. I have better access to my clients and all their individual needs. The report filters are a dream come true. No more cross-referencing reports. No more confusing filters. And the customer service is untouchable. I can honestly say I am on a first-name basis with tech-support all the way up. My clients love it. And my teachers love it. Enough said!

We have grown our business with WellnessLiving!

Nov 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: This is truly an all in one business solution. We have been using the product for 2 years and have seen the benefit of being able to manage classes and workshop scheduling, client accounts and automated marketing as well as targeted marketing. We have been able to significantly increase our communication with our clients, which in turn has helped us increase our business with them as well as bring in new clients.

Cons: We encountered a number of issues when we first implemented WellnessLiving, especially trying to schedule and manage our monthly Workshops. Their team always responded quickly and courteously to our problems and eventually were able to fix the problems. We have seen significantly fewer issues in the last 12 months and in fact they continue to roll out improvements that benefit our business.

Overall, this is a great tool that offers a truly integrated solution to managing your business. They continue to make improvements and have a wonderful team that is very responsive. Though our start-up was bumpy we are now seeing big benefits to our business!

Wellness Living software has helped my company grow

Nov 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company provides mobile one on one, small group boot camps and online training. The Wellness Living software provides me the ability to continue adding services while managing everything in one place. It goes without saying that the business end of Wellness Living creates east to read financial reports, email campaigns, class sign up tracking and notification. I Love the rewards program that allows you to customize how you reward clients for class attendance, healthy habits, which keeps your clients engaged at all times. Wellness Living continues to provide Great customer service. They take the time to walk you through the program to ensure you understand all phases of the program, they were with me every step of the way! Thank you Wellness Living for providing a software system that has allowed my company to grow and taking feedback for any future updates!

Head and shoulders above the rest

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Within 24 hours we went from a demo to having our system up and running. The process was easy and we were ready to start making revenue immediately. We couldn't be happier with the software or the speedy responses from the team when we have a question. I personally sat through 7 demos for competing software and wellness living is simply head and shoulders above the rest. The team cares about your success and will do everything they can to make sure you have everything you need to succeed. Finally, our clients love the ability to manage their accounts, book their favorite bike and reserve a spot in class online and from their phones.

Cancelled Mindbody and have no regrets

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've made more money using the Wellness Living software! Mainly because of its ease-of-use and ease of implementation I've found that since we've started using Wellness Living here at Bodyrock Bootcamp we've had a definite increase in sales. It's so easy to just send a client or a prospect a link and let them sign up or buy whichever packages they like. Additionally the software works seamless with our online promotions that we've been running. It's always fun to check your email in the morning and see that you've woke up to another sale from someone you've never met or even spoke to. I'm looking forward builing out the system even further to see how much more we can do

Easy to use all under one roof

Nov 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ¿Barefoot Studio changed over to WellnessLiving in July and the support staff was one of the most willing and able set of people we have ever worked with. They answered all our questions, fixed our errors as we learned the new system and even made changes to the system to accommodate some of our special needs.
The ability to target our clients with email and text reminders of events and appointments has freed up the staff and our clients love to receive them too!!! Reports are easy to read and analyze. Managing the class schedules and booking appointments is easy and can be done from anywhere. The software makes it easy to modify schedules, book appointments, track passes, and communicate with one or groups of clients. The ability to manage access to the system by employees has reduced the number of errors being made during the course of business and makes it easy to catch problems and retrain employees when necessary.

Overall WellnessLiving has removed the chaos that existed before we joined them. Everything is under one roof, easy to find and use.¿

Full featured, constantly updated, and great customer service

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using this software when we switched to memberships and really came to the conclusion that we needed something full featured that will allow us to keep track of and effectively manage everything. Pretty much anything you need as a fitness studio, this has.

It has recurring payments, easy schedule managing, it integrates with a credit card scanner really easily, it allows us to use punch cards, you can enter complete information about customers. It's not only a step up from what we were using before, but definitely the best software I've seen for gyms.

The design is also excellent. You can tell that they had some actual graphic designers and user interface designers working on it, not just straight programmers.

Plus, the customer service and amount of updates is outstanding. They're constantly adding features we need and they are very responsive to questions and our needs.

Highly, highly recommended, and worth every penny.

Made My Life Easier!

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mindbody was one of the most painful pieces of software I ever used. And the day I was able to stop using it was the day I first felt free! All joking aside as a marketer first I needed a software that was capable of helping me reach out to my members, and more importantly to be able to reach out to my new members who are on trial testing out my gym.

Thankfully Wellness living is able to do this and it is the true power of growing my business. As I am now able to send specific targeted emails to each member depending on what # of classes they have attended. This is so powerful as I can't be there to know when each person shows up, and this helps give the perception of me being able to connect with all the new faces every month.

Powerful stuff. And with the ability for the system to ask for testimonials, and periodically check in with members this software is far advance from Mindbody or anything else in the industry.

Try it, I would not know where my business would be without this incredible piece of software, it is like a super front desk employee, all automated and consistent to the tasks I need as a business owner

Wellnessliving's software is a robust scheduling system that has it all and much, much more!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are truly grateful for discovering the WellnessLiving scheduling system. It came at exactly the right time when we were becoming discouraged with the shortcomings of our previous scheduling system (Mindbody) that we had been using since 2011. Here are the reasons why we switched.

From an end-user standpoint, the WellnessLiving scheduling and business management system is a simple yet powerful tool that allows our prospects and members to easily view, purchase and schedule themselves into our classes, appointments, and event sessions, get familiar with our instructors via their bio's and pictures. A powerful feature of Wellnessliving that was requested repeatedly by Mindbody clients for several years and never implemented, lets a student link relatives to their profiles in such a way that allows one client to pay for, manage and schedule other family members. It allows members of their family to use purchase options designed to be shared. This allows a parent to create an account, set up a linked account profile for their 13 year old child and, they can pay, schedule, view and manage everything without requiring the child to have their own email address!

Another robust built-in feature is the loyalty reward points program that rewards students for doing certain actions like, share their reviews, booking and attendance activity, leaderboard score, your promotions, instructor profiles and so much more. Once they accumulate enough points, they can redeem the points for prizes! For something similar to this, you had to use (Perkville) a third-party partner of Mindbody.

From a business standpoint, as a former software design engineer, I was looking for a single source system that provided a robust scheduling system with automated email and SMS marketing, web-site and Facebook widgets, a mobile app or mobile-friendly website with easy client and staff setup, customer reviews that can be shared not only on my website but, on social media sites as well. It also needed to provide an online store for purchasing passes, memberships, packages, gift cards, products, a loyalty rewards system, and reporting, be easy to set up and use and be customizable...the Wellnessliving system has all of this and more!

To sum it up, Wellnessliving is truly an all-in-one solution providing every feature we were looking for, for our clients and, for managing our business!

As a former MindBody Online Customer, I have enjoyed the simplicity of Wellness Living !

Nov 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I love about the Wellness Living site is the how easy it is to set up and sell monthly WiggleKids® memberships to our clients. The icons/features in our back office store are colorful and easy to find as well as simple to set up. Wellness Living auto bills my clients monthly for me so I can spend more time teaching and reacting to the other needs of the business. There are a lot of reports available to me to help forecast my sales and keep my clients accounts up to date...I would love a "printer friendly" format but the information is all there. In EVERY occasion that I have needed something that the site didn't do, I could pick up the phone or email someone directly and get an answer, resolution or an addition of a new feature to the program ! The customer service at Wellness Living is SUPERIOR! It completely makes any growing pains this new company may be experiencing with their high volume of business and requests well worth it. There hasn't been anything that I have come up against hasn't been resolved or has had a negative impact on my business. Thank you to Sasha and Ryan for your dedication and patience !

We love WellnessLiving!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After spending years of frustration on another system, we finally make the big jump over to WellnessLiving. We were surprised by the attentiveness of the staff and how much easier it is to use. We liked that they use the same key cards and we didn't have to purchase new ones. So far our members love it too. It seems like they are coming out with new updated features consistently. We would definitely recommend this software.

WellnessLiving is so simple!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company recently transitioned from a much more complex system to WellnessLiving. So far we have had a great experience. The staff is always friendly and the system is intuitive. We love the features and so do our clients. There are always challenges when switching to a new system but they have been there to help us through.

Great software, very functional and easy to use

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found the transition to Wellnessliving easy. They got great support staff and the software is easy to set-up. As an owner a couple of a Krav Maga, martial art studios this software has everything I need from automatic billing, client database management, sms and emailing, marketing, social media links, store, reports and much more. Wellnessliving software is easy for new and existing clients to set up profiles, purchase memberships and equipment either through their account or my website. The software allows protental clients to view reviews, and schedules from Facebook and my website along with purchasing memberships and equipment allowing for better Google SEO's creating a higher rated website in Google's organic search.

Best Management Software Ever!

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used several different management software programs for my yoga and martial arts business in the past but WellnessLiving is by far the best in every way!

Easy to use and Flexible!!

Nov 17, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are not your average ¿box gym¿ and WellnessLiving did an excellent job providing the adjustment to their software we need to run our daily operations. They did not force us to work our business model around their system, they made their system work for our business.

This is what I was looking for!

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wellness Living makes running my business so much easier and has reduced my stress! Everything is so simple and easy to use, I didn¿t even need to spend any time on the phone with their customer support. This system is all about automation and I love it! Definitely recommend all business owners to give it a try!