Who Uses This Software?

Churches, faith based institutions, and Para-church organizations.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Seraphim Software
  • seraphimsoftware.com/
  • Founded 2013
  • United States

About Seraphim

Seraphim is like an Operating System for your church. Technology is supposed to enable you, not slow you down. Our church management software is designed to maximize your outreach and create intimacy between members, regular attenders and visitors. With Seraphim Church Management Software you get more time doing what you do best. Our intuitive and practical tools makes complicated tasks easy. We do all this at a price lower than anyone else in the industry with comparable features.


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Seraphim Features


Seraphim Reviews

The best comprehensive program I have seen

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use/engaging user interface that make not only the app easy to use for the generational congregation but on the back end admin side of things. Plus it offers incredible features.

Cons: Sometimes it seems like some of the additional layers of functions or features are not as readily visible or as easy to understand. (i.e. creating dynamic groups using multiple criteria)

Overall: An all in one tool for managing people, facility, finances and other resources

Vendor Response

by Seraphim Software on June 02, 2017

Thanks for taking the time to send us a review. Seraphim is always looking at how to consolidate and simplify our interface and features to make them both easy to use and flexible for the many issues that occur in ministry.

We purchased Seraphim early on, while they were still doing a lot of developing.

May 17, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seraphim staff are very professional and responsive to our needs. Their customer service is outstanding.

Cons: We have had difficulty with implimentation at our facility,. Due to the process necessary to get people connected, we have had trouble getting our leadership & congregation to use the software. A simpler on-boarding would be appreciated.

Vendor Response

by Seraphim Software on June 02, 2017

Hi, Rebecca - we so appreciate you coming on board with us when we were still developing and adding features. The truth is we will always be listening to customers and adding or simplifying features - we don't ever want to stop doing that. Seraphim is working to simplify our onboarding process. Our ChurchApp onboarding is a great example of this - getting rid of username and passwords, while keeping the congregants and members safe. Let us know if we can assist you in additional onboarding. We are here to help.

Seraphim is probably the easiest church management tool a small or medium sized church could start.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The most appealing part of Seraphim is the ability to create your own filters (queries) for people based on a wide variety of criteria. Our church relies on automation as much as possible to reduce administrative paper-pushing so we have pushed this feature to the limit. Using the tools to create "groups" (queries) and even groups of groups is pretty straight forward and makes it easy to find answers to questions and figure out what you need to do with people.

And while it is not a "feature," having all of the different elements of church management under "one roof" greatly simplifies administration. Before we had a dozen different systems and processes for a dozen different ministry needs. Now we use Seraphim for (mostly) everything and it makes data management a lot easier.

Cons: The desktop platform relies on MS Silverlight which is not only clunky but discontinued by MS and incompatible with a lot of browsers (like Chrome). The mobile version of Seraphim does not have the administrative tools so the church admin has no choice but to use Seraphim on Silverlight.

Possibly related to the Silverlight platform is the little irk that the dashboard is not responsive and therefore requires a minimum monitor size of around 17" to access all the tiles and fields. This can be a problem for a small church like ours that functions off of laptops and older computers with small monitors.

Vendor Response

by Seraphim Software on June 02, 2017

Hi Allen, thanks for taking the time to send us a review. You'll be happy to hear that we are moving off the Silverlight platform to support both PCs and Macs in amazing ways. This will also allow us to do way more from an interface and responsiveness perspective. Your feedback helps us be better. Thank you for all the great ideas you have sent to us over the last year. Keep them coming!

Support is wonderful. I gave 4 stars due to time difference--it would help if you had longer hours.

May 16, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Because it's web-based, others can use it. This will move our church forward and bring us more up-to-date.

Cons: I've experienced the process of on-boarding and training to be very time-consuming and complicated. Because Seraphim will substitute for our current phone app and online giving, we considered that in the cost (thinking the previous systems would be able to be discontinued immediately). However, 6 months later we are still paying for both as the transition in still not complete. Also, because Seraphim is web-based and we are in a small town, we have frustration with slow speed. In addition, some of my data did not make it in the transfer (such as start dates for members). This is quite inconvenient.

Overall: The ability to take attendance of our Small Groups separately, Safe Check-In, emailing and texting directly from the program.

Vendor Response

by Seraphim Software on June 02, 2017

Thanks for sending us a review. Seraphim tries to make training and support paramount in our experience and sometimes we go too far. I'd like to reach out to you to understand what we missed in migration of your data - we want you to have everything you need. Seraphim supports unlimited migrations and imports, so it's not too late to solve this.

Great customer support. I feel like the programmers got into my brain on what I would want it to do.

May 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a comprehensive tool that we can use to communicate with our congregation on multiple levels. It is complex but the on-going training makes it user friendly. It is a tool that helps us to be more effective in multiple ways.

Cons: Because certain aspects are quite complex, the steps are not intuitive. However, the customer service makes this almost a non-issue. They are literally a phone call or email away.

Overall: Improved communication; workflow tracking; online registration; on-site attendance; improved scheduling of volunteers; better facility management

Vendor Response

by Seraphim Software on June 02, 2017

Hi Janine - thanks for the kind words. We are excited to hear that many of our features map to how you think. If you have time, let us know areas that you find complex as we are always looking to improve and refine the product experience. Have a great day!

Just starting with Seraphim. The support has been very good!

May 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact the end user interface is so user friendly! It has a lot of built in tools which I thought would be helpful in supporting our church culture of living in community and several which I hadn't thought of but which have been very helpful.

Cons: As much as I like the software, setup can be confusing. Many of the admin screens look a lot alike but do totally different things. Having to go to 3 or 4 different tiles to set things up can be confusing at first

Overall: very solid management / communication tool

Vendor Response

by Seraphim Software on June 02, 2017

Paul - we are excited you have chosen to partner with us. We are constantly looking to consolidate and simplify our features to make them more intuitive. There's a lot of things that tie together in Seraphim, which is what leads to the many efficiencies it unlocks, but we can be better at making them simpler to approach and use.

Powerful resource for any size church

May 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the basic functions/ elements in one product with no 'buy up' sales pressure. Constantly improving and upgrading, support is excellent to respond and help with issues

Cons: Minimal Directory options; doesn't put basic info in that one might expect and cannot toggle more or less options to include or exclude.

Overall: All in one spot ministry admin

Vendor Response

by Seraphim Software on June 02, 2017

Hi Scott - thanks for the review. You'll be glad to know we are looking at our directory services and will be adding more options. If you have any specific ideas for things we are missing, I'd love to hear them. Send me email at sam.batterman@seraphimsoftware.com.

It's good at what it does, and has plenty of room to grow.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Directory/Profiles/Groups are very easy to use and very intuitive. Events and Facilities are very flexible. The app integration helps connect us to our congregation more than ever before.

Cons: There are some glitches and bugs that creep about once in a while. But with excellent support, it's rarely an issue. Some aspects have fewer features than one might expect, for instance the mass-mailing aspect of it. But they take feedback towards future features, and are constantly improving.

Vendor Response

by Seraphim Software on June 02, 2017

Zack - first, thank you for all the great ideas you have sent. Many of them are in production and some are still on our roadmap to get to production. You always have great ideas, so keep them coming! We are currently working on mass-communications to make it an easier process, while still supporting the many features that we have. Thanks for partnering with us.

We had to compile information from several data bases and it was an easy transition.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service! It is also accessible from any computer. I love that I can find everything I need in one place instead of searching through different databases or files. Our congregation has enjoyed the ability to access information via their phones.

Cons: It takes multiple steps to use some of the features. This took a bit of getting used to. Some of the process didn't make sense to me at the beginning but now that I use it regularly it is easier to remember the steps.

Overall: All of our info is in one spot. Easy access from anywhere. We love that our members can use this information as well.

Vendor Response

by Seraphim Software on June 02, 2017

Hi Cherri - Thanks for taking the time to send this to us. We've worked hard to integrate everything together and make it easier for the back office to see everything in one place without a lot of different views. We are constantly listening to feedback and altering our processes to make them more simple. Glad to hear your transition was easy.

Very accommodating, quick response.

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Check in is a breeze to use. Love the flexibility to use own hardware. Directory is a great tool. Ministry planner SUPER valuable. Love the ability to mass email and text congregations and volunteers. Love the app!!

Cons: Some processes challenging and time consuming. Some ideas are great but a challenge to utilize within our church context. Not super mac friendly.

Vendor Response

by Seraphim Software on June 02, 2017

Hi Jordan - thanks for the review. You'll be excited to hear we have a mac version coming this summer that will enable us to be more than just Mac-friendly. No other vendor is investing in the Mac like Seraphim is. Looking forward to hearing your reviews on it, when it ships.

This company truly cares about customers

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer service is second to none!

Cons: (To my understanding, they are fixing this by May 2017) Currently the software is completely cloud based and runs on Silverlight. It does not easily work with Chrome, although there is a workaround. Also, the display does not work completely on qualities less than 1080p. That was a bit of a hassle for some of our older monitors/computers.

Overall: We have been using Seraphim for a little over a year now. The migration of information from our former ChMS was quite simple and they were careful to make sure that everything was correct. It wasn't just a dump of data, but rather a person worked closely with us to be sure that everything transferred well.
The features of the program have transformed the way we "do ministry" and we are still adding aspects of Seraphim to our daily lives every week. They are at the cutting edge of church technology and are adding and adapting features all the time. You can tell they are serious about getting this right and staying on the front lines. Plus, the user interface is very intuitive and clean looking. It makes even the most complex of tasks seem quite easy.
By far though, the standout feature of this company is its customer support. Their website interface for customer support is informative and helpful, but the personal touch is where all the difference is made. When you call, you talk to a person that knows you and knows how to solve your issue. I once had a problem with a smartform for a large event we were hosting and the PRESIDENT OF THE COMPANY spent time out of his weekend to make sure it was solved (Saturday and Sunday). Even if you do find a piece of software that works better, which I don't think you will, I can guarantee you won't find a company that cares more about making things right and keeping you happy with their product. That is invaluable!

Recommendations to other buyers: Try the program demo and give them a chance to come demo it for you in person, if possible. I wasn't sold on first glance, but they took the time to visit our church twice to demo it and prove they are serious about their customers. I was sold and can't imagine ever using another company.

Vendor Response

by Seraphim Software on June 02, 2017

Hi Mark - thanks for the review. We are excited to partner with your church. We are moving off of Silverlight as we speak, in the next few months this issue will be behind us. Our next platform will take us places we could never go previously. Thanks for all your great ideas over the last few months.

Great Service and Support

Dec 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seraphim is a great software. It helped organize our visitation and follow-up efforts. The team at Seraphim is very responsive and helpful. They go above and beyond - even as far as adding features.

So glad we chose Seraphim!

Dec 11, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our church has been using Seraphim Software for 12 months now and are so glad with the choice we made. Seraphim has eliminated the need for several other software programs because it is helping us do Children's Check-In, tithing records, keeping a church data base, online directory, etc. Everything being in one place and available wherever there is internet access has been huge for our pastors and administrative staff.